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Sales Management: Sales Management Course Online Sales Management: Sales Management Course is the process of establishing a sales force, organising sales operations, and implementing sales methods that allow a company to meet, if not exceed, its sales goals on a consistent basis. When it comes to managing sales and improving sales performance for any size business, regardless of industry, accurate and consistent Sales Management: Sales Management Course processes are always the key to success. This starts with a great sales manager who knows how to motivate and lead a sales team. You must be proficient in three areas: sales operations, sales strategy, and sales analysis. Aside from assisting your company in meeting its sales targets, a Sales Management: Sales Management Course system allows you to keep up with your industry as it evolves and can mean the difference between success and failure. If you want to start a career as a sales manager or learn more about Sales Management: Sales Management Course but don't know where to start, this Sales Management: Sales Management Course will give you a solid foundation to become a confident sales manager and develop more advanced skills in Sales Management. Main Course: Sales Management Course Free Courses included with Sales Management: Sales Management Course Course 01: Level 5 Retail Management Course 02: Level 4 Time Management Course Course 03: Level 7 Business management [ Note: Free PDF certificate as soon as completing the Sales Management: Sales Management Course] Sales Management: Sales Management Course Online This Sales Management: Sales Management Course consists of 08 modules. Course Curriculum of Sales Management: Sales Management Course Module 01: Transitioning to Sales Management: New Responsibilities and Expectations Module 02: It’s All About Communication Module 03: Sales Planning: Setting the Direction for the Sales Team Module 04: Time Management, Territory Planning, and Sales Forecasting Module 05: Recruiting, Interviewing, and Hiring the Very Best Module 06: Building the Environment for Motivation: Compensation, Plans, Recognition, and Rewards Module 07: Training, Coaching, and Counseling: When and How to Apply Each Module 08: Stepping Up to Be a True Leader Assessment Method of Sales Management: Sales Management Course After completing Sales Management: Sales Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Sales Management: Sales Management Course After completing the Sales Management: Sales Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Sales Management: Sales Management Course Online This Sales Management: Sales Management Course is designed for those who want to get a head start in the sales sector or aspiring professionals working for public, private, volunteer and nonprofit organisations. The Sales Management: Sales Management Course is designed to enhance your knowledge and increase one's resume. Requirements Sales Management: Sales Management Course Online To enrol in this Sales Management: Sales Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Sales Management: Sales Management Course. Be energetic and self-motivated to complete our Sales Management: Sales Management Course. Basic computer Skill is required to complete our Sales Management: Sales Management Course. If you want to enrol in our Sales Management: Sales Management Course, you must be at least 15 years old. Career path Sales Management: Sales Management Course Online After completing this Sales Management: Sales Management Course, you may be able to pursue a variety of promising career opportunities, such as: Sales representative General manager Account executive and many more.

HR and Payroll Management Training Human Resource (HR) functions are crucial to the growth of any organisation. Specialities in human resources, such as payroll administration, provide opportunities for advancement for both entry-level and experienced HR professionals. This exclusive HR and Payroll Management course will teach you the skills and strategies required for a career in human resources focusing on payroll administration. This HR and Payroll Management Training course will cover various important topics, such as human resource planning and strategy development. In this HR and Payroll Management Training, you'll explore essential human resource practices for effective team management. The HR and Payroll Management Training also delves into the fundamentals of a payroll system to ensure a solid foundation. Moreover, the HR and Payroll Management Training covers defining payroll systems in the UK, providing detailed insights. Each module in the HR and Payroll Management Training is thoroughly explained, ensuring learners gain a comprehensive understanding of the subject matter. Learning Objectives HR and Payroll Management: HR and Payroll Management After completing the course, the learner will be able to: Understand the fundamentals of HRM. Know the goals of HRM. Gain a solid understanding of Human Capital Management. Know how to select employees. Understand performance management. Understand talent management. Know how to manage health and safety at work. Understand the Strategies of HR. Understand Payroll Management. Understand payroll systems. Special Offers of this HR and Payroll Management: HR and Payroll Management Course This HR and Payroll Management: HR and Payroll Management Course includes a FREE PDF Certificate. Lifetime access to this HR and Payroll Management: HR and Payroll Management Course Instant access to this HR and Payroll Management: HR and Payroll Management Course 24/7 Support Available to this HR and Payroll Management: HR and Payroll Management Course [ Note: Free PDF certificate as soon as completing the HR and Payroll Management: HR and Payroll Management Course] HR and Payroll Management Training Our HR and Payroll Management Training course covers a wide range of essential topics, ensuring you gain expertise in human resource planning and developing a robust HR strategy. The HR and Payroll Management Training also delves into key HR practices, providing a solid foundation in the fundamentals of an efficient payroll system. You will learn how to define payroll systems in the UK and explore the intricacies of operating an efficient system. Every module in the HR and Payroll Management Training is thoroughly explained, ensuring you walk away with a comprehensive understanding of the subject matter. Enroll today! Certificate of Completion You will receive a course completion certificate for free as soon as you complete the HR and Payroll Management: HR and Payroll Management Course. Who is this course for? HR and Payroll Management Training This course is ideal for anyone interested in working in HR and Payroll Management: HR and Payroll Management, as well as anyone wishing to advance to the management level. Requirements HR and Payroll Management Training To enrol in this HR and Payroll Management: HR and Payroll Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our HR and Payroll Management: HR and Payroll Management Course. Be energetic and self-motivated to complete our HR and Payroll Management: HR and Payroll Management Course. Basic computer Skill is required to complete our HR and Payroll Management: HR and Payroll Management Course. If you want to enrol in our HR and Payroll Management: HR and Payroll Management Course, you must be at least 15 years old. Career path HR and Payroll Management Training This qualification will open up many job opportunities for you. Some of them are: Working as an HR Executive Working as a Payroll Manager Start your own consultancy, offering recruitment services, training, or advice on HR strategy and policy planning

Dealing with Difficult People: Dealing with Difficult People Online Are you struggling to deal with difficult people? Our Dealing with Difficult People: Dealing with Difficult People course can help improve your skills at work. Dealing with Difficult People: Dealing with Difficult People defy logic. Some are blissfully unaware of the negative impact they have on those around them, while others appear to derive satisfaction from causing chaos and pushing other people's buttons. In either case, they add unnecessary complexity, strife and worst of all stress. Stress has long been shown in studies to have a long-term negative impact on the brain. Stress is a formidable threat to your success; when it becomes uncontrollable, your brain and performance suffer. The majority of workplace stressors are easy to identify. Dealing with difficult people is always stressful. We've all been in situations where we had to interact with difficult people, whether at work, school, or over a business lunch. They do exist in the workplace, and the better you become at dealing with them, the happier you will be at work. Dealing with Difficult People: Dealing with Difficult People may take advantage of every opportunity to cause problems, or they may simply use passive resistance to waylay your best efforts to move your agenda forward. While you cannot control others, you can control and improve yourself by doing the following: Recognising your own attitudes and behaviours, creating coping strategies, managing your anger. Through this Dealing with Difficult People: Dealing with Difficult People course, you'll learn how to deal with aggressive, manipulative, undermining, prejudiced, or otherwise difficult people. Main Course: Dealing With Difficult People Course Free Courses included with Dealing with Difficult People: Dealing with Difficult People Course: Along with Dealing With Difficult People Course you will get free Level 5 Report Writing Course Along with Dealing With Difficult People Course you will get free Communication Skills Course Special Offers of this Dealing with Difficult People: Dealing with Difficult People Course: This Dealing with Difficult People: Dealing with Difficult People Course includes a FREE PDF Certificate. Lifetime access to this Dealing with Difficult People: Dealing with Difficult People Course Instant access to this Dealing with Difficult People: Dealing with Difficult People Course 24/7 Support Available to this Dealing with Difficult People: Dealing with Difficult People Course Dealing with Difficult People: Dealing with Difficult People Online Our Dealing with Difficult People: Dealing with Difficult People course has various modules to explain difficult people and their behaviours. How to communicate, solve problems and guide techniques are parts of this Dealing with Difficult People: Dealing with Difficult People course. You also know how to effectively deal with bosses and colleagues are explained in the Dealing with Difficult People: Dealing with Difficult People course. You will be able to make impossible situations possible with this Dealing with Difficult People: Dealing with Difficult People course. Who is this course for? Dealing With Difficult People: Dealing with Difficult People Online This Dealing with Difficult People: Dealing with Difficult People course is ideal for: Anyone involved in communication at work. Executive Assistants or Sales Reps Customer Support Agents Requirements Dealing with Difficult People: Dealing with Difficult People Online To enrol in this Dealing with Difficult People Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Dealing with Difficult People: Dealing with Difficult People Course. Be energetic and self-motivated to complete our Dealing with Difficult People: Dealing with Difficult People Course. Basic computer Skill is required to complete our Dealing with Difficult People Course. If you want to enrol in our Dealing with Difficult People Course, you must be at least 15 years old. Career path Dealing with Difficult People: Dealing with Difficult People Online The Dealing with Difficult People: Dealing with Difficult People course is intended to help you obtain the skills, knowledge, and career of your dreams!

Operations Management: Operations Management Course Online Introducing Operations Management: Operations Management Course "Empowering the Next Generation" Online course! Operations Management: Operations Management Course is a fast-paced field with a clear goal. For those in operations management: operations management, the goal is to maximize profits by balancing costs and revenues. By incorporating human resources, raw materials, technology, and equipment across the board, Operations Management: Operations Management aims to administer business practices in a way that drives efficiency and superior net profits. The Operations Management: Operations Management Course prepares learners to succeed in their professional lives by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management and Time Management, Talent Management, Project Management, and Performance Management, Meeting Management, Knowledge Management, and Negotiation skills. Main Course: Level 7 Diploma in Operations Management Course Free Courses included with Operations Management: Operations Management Course: Course 01: Level 7 Project Management Course 02: Level 7 Diploma in Facilities Management Course 03: Level 5 Diploma in Business Analysis Course 04: Level 2 Certificate in Business Management Special Offers of this Operations Management: Operations Management Course: This Operations Management: Operations Management Course includes a FREE PDF Certificate. Lifetime access to this Operations Management: Operations Management Course Instant access to this Operations Management: Operations Management Course 24/7 Support Available to this Operations Management: Operations Management Course [ Note: Free PDF certificate as soon as completing the Operations Management: Operations Management course] Operations Management: Operations Management Course Online This Operations Management: Operations Management Course consists of 20 modules. Course Curriculum of Level 7 Operations Management Module 01: Understanding Operations Management Module 02: Understanding Process Management Module 03: Understanding Supply Chain Management Module 04: Understanding Planning & Sourcing Operations Module 05: Understanding Talent Management Module 06: Understanding Procurement Operations Module 07: Understanding Manufacturing and Service Operations Module 08: Understanding Succession Planning Module 09: Understanding Project Management Module 10: Understanding Quality Control Module 11: Understanding Product and Service Innovation Module 12: Understanding Communication Skills Module 13: Understanding Negotiation Techniques Module 14: Understanding Change Management Module 15: Understanding Maintenance Management Module 16: Understanding Conflict Management Module 17: Understanding Stress Management Module 18: Understanding Business Ethics for the Office Module 19: Understanding Business Etiquette Module 20: Understanding Risk Management Assessment Method of Operations Management: Operations Management Course After completing Operations Management: Operations Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Operations Management: Operations Management Course After completing the Operations Management: Operations Management Course, you can instantly download your certificate for FREE. Who is this course for? Operations Management: Operations Management Course Online This Operations Management: Operations Management Course is suitable for anyone passionate and ambitious about Operations Management: Operations Management. Learners can take this Operations Management: Operations Management Course even if they have no prior knowledge of Operations Management: Operations Management, and there are no age restrictions. Requirements Operations Management: Operations Management Course Online To enrol in this Operations Management: Operations Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Operations Management: Operations Management Course. Be energetic and self-motivated to complete our Operations Management: Operations Management Course. Basic computer Skill is required to complete our Operations Management: Operations Management Course. If you want to enrol in our Operations Management: Operations Management Course, you must be at least 15 years old. Career path Operations Management: Operations Management Course This Operations Management: Operations Management could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager Operations Analyst Operations Officer S.C Manager Inventory Manager Supply Services Representative

This course will move a manager’s focus away from simply reviewing last year’s financial performance, toward the development of an interactive approach, designed to really understand financial performance and the consequence of inaction. PARTICIPANTS WILL LEARN HOW TO: • The confidence to use budgeting tools and techniques • An understanding of the demands of financial management • The ability to analyse and challenge financial and accounting • Information • An understanding of fixed and variable costs and how these affect the sales price and profitability • Understanding the challenges of overhead allocation • Understanding the P&L • Developing awareness of fundamental investment appraisal techniques COURSE TOPICS INCLUDE: • Budget Definitions & Planning • Designing and developing a budget • Performance reporting systems & cost control • Zero-based budgeting systems • Understanding business costs (FC & VC) • Understanding variance analysis • Profit and Loss & Balance Sheet

Restaurant Management: Restaurant Management Increases your business using the right strategies - Introducing the Ultimate Restaurant Management Course! Do you intend to enter the restaurant management industry? Are you prepared to advance your passion for cuisine and hospitality? Look nowhere else! We're here to provide you with the knowledge and skills you need to succeed in the exciting field of restaurant management through our in-depth Restaurant Management Course. The purpose of the Restaurant Management course is to give participants a thorough understanding of Restaurant Management. This Restaurant Management Course explains everything with a focus on legal ideas. Throughout this Restaurant Management Course you can learn best restaurant practices used in the business, and underlying knowledge. Everyone who wants to acquire the knowledge and abilities necessary to land a career in the restaurant management industry must take the restaurant management course. Following your completion of our Restaurant Management Course training, you will be more effective at work. Our Restaurant Management Course will provide you the skills you need to work more effectively and efficiently. Join our Restaurant Management course if you wish to launch a lucrative career in the related field. Everything you require to advance your profession is included in this Restaurant Management course. So enrol in our Restaurant Management course today to take advantage of this chance! Special Offers of this Restaurant Management: Restaurant Management Course This Restaurant Management: Restaurant Management Course includes a FREE PDF Certificate Lifetime access to this Restaurant Management: Restaurant Management Course Instant access to this Restaurant Management: Restaurant Management Course Get FREE Tutor Support to this Restaurant Management: Restaurant Management Course Restaurant Management: Restaurant Management Our Restaurant Management: Restaurant Management course offers an in-depth understanding of managing restaurant operations with a strong emphasis on legal principles. This Restaurant Management: Restaurant Management course covers best practices in the industry, providing foundational knowledge to excel in the restaurant business. Perfect for aspiring professionals, the Restaurant Management: Restaurant Management course equips you with the skills needed to secure a rewarding career in restaurant management. By completing this Restaurant Management: Restaurant Management training, you’ll be empowered to boost your work efficiency and performance. Gain essential expertise and thrive in the competitive world of Restaurant Management: Restaurant Management! Who is this course for? Restaurant Management: Restaurant Management Those who are interested in or already employed in this industry should take the Restaurant Management: Restaurant Management course. Requirements Restaurant Management: Restaurant Management To enrol in this Restaurant Management: Restaurant Management Course, students must fulfil the following requirements. To join in our Restaurant Management: Restaurant Management Course, you must have a strong command of the English language. To successfully complete our Restaurant Management: Restaurant Management Course, you must be vivacious and self driven. To complete our Restaurant Management: Restaurant Management Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Restaurant Management: Restaurant Management Course. Career path Restaurant Management: Restaurant Management If you have experience in restaurant management, your resume will become more valuable and you will be more qualified.

Duration 4 Days 24 CPD hours This course is intended for This is an introductory-level Java programming course, designed for experienced developers who wish to get up and running with Java, or who need to reinforce sound Java coding practices, immediately. Overview Working in a hands-on learning environment, guided by our expert team, attendees will learn to: Understand not only the fundamentals of the Java language, but also its importance, uses, strengths and weaknesses Understand the basics of the Java language and how it relates to OO programming and the Object Model Learn to use Java exception handling features Work with the Modular system (Project Jigsaw) Understand and use classes, inheritance and polymorphism Understand and use collections, generics, autoboxing, and enumerations Process large amount of data using Lambda expressions and the Stream API Abstract, static and private methods in interfaces Take advantage of the Java tooling that is available with the programming environment being used in the class Specific Java 11 features covered: Using the Local Variable Type in Lambda expressions; Updates made to the String AP Time Permitting: Quick look ahead - Java 12, Java 13, Java 14 and Beyond If you're an experienced OO developer (coming from a C# or C++ background, etc.) who needs to transition to programming in Java, this fast-paced, hands-on course will get you there quickly. Fast Track to Java Programming for OO Experienced Developers is a four-day, lab-intensive class where you'll quickly be immersed in working with the latest Java 11 programming techniques, using best practices for writing solid, robust (and well-written!) modern object-oriented applications. In addition to learning excellent, current coding skills in Java, you'll explore the new improved features for better performance and new capabilities for addressing rapid application development that Java 11 brings to the table. This course includes several key aspects that were introduced in Java 9, Java 10, and Java 11 including the Java Modular System, Local Variable Type Inference, and several API updates. This course also includes a Quick Look at what?s next in Java ? Java 12, Java 13, Java 14 and beyond. The Java Platform Java Platforms Lifecycle of a Java Program Responsibilities of JVM Documentation and Code Reuse Using the JDK Setting Up Environment Locating Class Files Compiling Package Classes Source and Class Files Java Applications The Eclipse Paradigm Workbench and Workspace Views Editors Perspectives Projects Writing a Simple Class Classes in Java Class Modifiers and Types Class Instance Variables Primitives vs. Object References Creating Objects Adding Methods to the Class Passing Parameters into Methods Returning a Value from a Method Overloaded Methods Constructors Optimizing Constructor Usage Language Statements Operators Comparison and Logical Operators Looping Continue and Break Statements The switch Statement The for-each() Loop Using Strings Create an instance of the String class Test if two strings are equal Get the length of a string Parse a string for its token components Perform a case-insensitive equality test Build up a string using StringBuffer Contrast String, StringBuffer, and StringBuilder Specializing in a Subclass Extending a Class Casting The Object Class Default Constructor Implicit Constructor Chaining Fields and Variables Instance vs. Local Variables: Usage Differences Data Types Default Values Block Scoping Rules Final and Static Fields Static Methods Using Arrays Arrays Accessing the Array Multidimensional Arrays Copying Arrays Variable Arguments Local-Variable Type Inference Type inference Infering Types of Local Variables The var Reserved Type name Benefits of Using var Backward Compatibility Java Packages and Visibility Class Location of Packages The Package Keyword Importing Classes Executing Programs Visibility in the Modular System Java Naming Conventions Inheritance and Polymorphism Polymorphism: The Subclasses Upcasting vs. Downcasting Calling Superclass Methods from Subclass The final Keyword Interfaces and Abstract Classes Separating Capability from Implementation Abstract Classes Implementing an Interface Abstract Classes vs. Interfaces Introduction to Exception Handling Exception Architecture Throwing Exceptions Checked vs. Unchecked Exceptions Exceptions Handling Multiple Exceptions Automatic Closure of Resources Creating Your Own Exceptions Utility Classes Wrapper Classes Autoboxing/Unboxing Enumeration Syntax Using Static imports Introduction to Generics Generics and Subtyping Bounded Wildcards Generic Methods Legacy Calls to Generics When Generics Should Be Used Lambda Expressions and Functional Interface Lambda Expression Syntax Functional Interfaces Type Inference in Java 8 Method references Collections Characterizing Collections Collection Interface Hierarchy The Set, List and Queue Interfaces Map Interfaces Using Collections Collection Sorting Comparators Using the Right Collection Lambda expressions in Collections Streams Processing Collections of data The Stream interface Reduction and Parallelism Filtering collection data Sorting Collection data Map collection data Find elements in Stream Numeric Streams Create infinite Streams Sources for using Streams Collectors Creating Collections from a Stream Group elements in the Stream Multi-level grouping of elements Partitioning Streams Introduction to the Module System Introduce Project Jigsaw Classpath and Encapsulation The JDK internal APIs Java 9 Platform modules Defining application modules Define module dependencies Implicit dependencies Implied Readability Exporting packages Java Date/Time The Date and Calendar classes Introduce the new Date/Time API LocalDate, LocalDateTime, etc. Formatting Dates Working with time zones Manipulate date/time values Java 12 and beyond Provide an overview of changes since Java 11 Introduce Preview Features Records (Java 14) Switch Expressions (Java 12, Java 13, Java 14) Text Blocks (Java 13, Java 14) Helpful NullPointerExceptions (Java 14) Pattern Matching for instanceof (Java 14) Additional course details: Nexus Humans Fast Track to Core Java Programming for Object Oriented Developers (TT2104-J11) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Fast Track to Core Java Programming for Object Oriented Developers (TT2104-J11) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The Executive Mini MBA will teach you all those things you learn from an MBA course that too in a shorter period. From learning theories to implying it in practical life, the course plan carries all the important aspects. This beneficial program will help you to gain in-depth knowledge about Economics and business. The administrative and managerial aspects of the business will become clearer to you. The course will also familiarise yourself with a wide variety of topics such as strategy planning, marketing strategy, resource management, etc. Most importantly, the course will play a significant role to develop the required leadership skill to lead a business organisation. By completing this course, you will become efficient enough for securing a high position in a business organisation.  Who is this Course for? This Executive Mini MBA course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Certification After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate by paying a little processing fee of £2. There is an additional fee to obtain a hardcopy certificate which is £9. Course Curriculum Module 1:- Business Planning and Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Module 2: -Business Administration and Branding Introduction 00:15:00 Make Yourself Well Recognised Before Your Customers 00:30:00 Wow Your Customers 00:30:00 Develop a Personal Style 00:30:00 Use Creative Imageries to Catch the Attention 00:30:00 Be a Traditionalist, Not a Fad Chaser 00:15:00 Bringing Out the Purple Cow in Your Business 00:30:00 Conclusion 00:15:00 Module 3: - Business Succession Planning Getting Started 00:30:00 Succession Planning Vs. Replacement Planning 01:00:00 Preparing for the Planning Process 01:00:00 Initiating Process 00:00:00 The SWOT Analysis 01:00:00 Developing the Succession Plan 01:00:00 Executing the Plan 00:30:00 Gaining Support 00:30:00 Managing the Change 01:00:00 Overcoming Roadblocks 01:00:00 Reaching the End 01:00:00 Wrapping Up 00:15:00 Module 4: -Business Development Budgeting Businesses Budgeting Basics 00:15:00 Steps To Better Business Budgeting 00:15:00 How And What To Consider When Preparing A Business Plan And Budget 01:00:00 The Ins And Outs Of Corporate Budgeting 00:15:00 Including Social Business Budgets In The Plan 00:15:00 Impacts Of Debts On Business Budgets 00:15:00 Managing Business Budgets And Finances Together 01:00:00 Module 5: -Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Module 6:- Business Management Skills Business Plan Basics 00:30:00 The Executive Summary 01:00:00 The Mission Statement 00:30:00 Exploring Financial Needs 00:30:00 Evaluating Competition 01:00:00 The Troubles You Can Run Into Without The Proper Business Plan 00:30:00 Wrapping Up 00:15:00 Module 7: Project Management Introduction 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Managing A Budget 00:30:00 Taking Action - Execution of the Plan 01:00:00 Rules to Manage The Projects 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:30:00 Keeping It Moving Forward 01:00:00 Problems and Solutions in Project Management 01:00:00 Module 8: HR and Leadership Management Leader and HR Management 00:30:00 Commitment and HR Management 01:00:00 Team Management 00:30:00 Build A Mastermind Group 02:00:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Module 9: Business Systemization Introduction 00:30:00 The Idea of Systemizing Your Business 01:00:00 Why You Should Systemize Your Business 01:00:00 A Lesson Learned From The Book 'The E-Myth' 01:00:00 So, How Do I Create This Wonderful Business System? 01:00:00 Outsourcing As a Way of Systemizing Your Business 00:30:00 How to Keep It Growing: The Systemized Business 01:00:00 Some General Ideas To Consider As You Systemize Your Business 00:30:00 Conclusion 00:15:00 Module 10: - Business Ethics Fundamentals Getting Started To Business Ethics 00:15:00 What is Ethics? 01:00:00 Implementing Ethics in the Workplace 00:30:00 Employer/Employee Rights 01:00:00 Business & Social Responsibilities 01:00:00 Ethical Decisions 01:00:00 Whistle Blowing 00:30:00 Managerial Ethics 00:30:00 Unethical Behavior 00:30:00 Ethics in Business (I) 01:00:00 Ethics in Business (II) 00:30:00 Wrapping Up 00:15:00 Module 11: Sales Analysis and Sales What Is A Sales Funnel? 00:30:00 What is Internet Commerce 00:30:00 What Can I Sell 00:30:00 Clickbank 00:30:00 Drop Shipping 00:30:00 Affiliate Marketing 00:30:00 The Link Between Products, Key Words and Prospects 00:15:00 The Front-end and Back-end of Sales Funnels 00:30:00 Sales Funnel Success 00:30:00 Sales Funnel Planning 00:30:00 Putting Your Theory to Practice 00:30:00 Content Marketing 00:30:00 Article Marketing 01:00:00 Google's Adwords Program 00:30:00 Marketing Offline 00:30:00 Blogs 00:30:00 Social Media 00:30:00 Auto Responders 00:30:00 The Joint Venture 00:30:00 Measuring Success 00:30:00 Top Sales Funnel Products 00:30:00 Mock Exam Mock Exam- Executive Mini MBA 00:30:00 Final Exam Final Exam - Executive Mini MBA 00:20:00 Recommended Readings Recommended Readings - Executive Mini MBA 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

This is a comprehensive course on the role emotions play in developing your ability to cope with stress and pressure. In this course, we will explore the role of emotions in management, how and why they contain vital bits of information that can help you manage stress more effectively. You will be able to identify what can help you and what can hinder you in your daily routines. An understanding of the moods, environments and situations that impact upon your performance, for better or worse, helps you to develop strategies to cope.