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Computer Maintenance: Computer Maintenance Course Online Introducing this exclusive course: Computer Maintenance! Are you ready to become a computer maintenance expert? Introducing our comprehensive Computer Maintenance: Computer Maintenance Course, Computer Maintenance, designed to equip you with the knowledge and skills necessary to effectively troubleshoot, repair, and maintain computer systems. In today's digital age, computers play a vital role in our personal and professional lives. Understanding the inner workings of a computer and being able to perform Computer maintenance tasks is essential for maximizing its performance and longevity. With our exclusive Computer Maintenance: Computer Maintenance Course, you will gain the confidence and expertise to handle any computer-related issue that comes your way. With this Computer Maintenance: Computer Maintenance Course get acquainted with the basics of computer systems, their components, and their functions. Dive deep into the heart of a computer system—the motherboard. This Computer Maintenance: Computer Maintenance Course will help you learn about its various components and troubleshoot common motherboard issues. By enrolling in our Computer Maintenance: Computer Maintenance Course, you will gain the skills and knowledge needed to confidently maintain and troubleshoot computer systems. Don't miss this opportunity to become a computer maintenance specialist. Enroll in our Computer Maintenance: Computer Maintenance Course today and unlock the secrets to keeping computers running smoothly and efficiently. Take control of computer maintenance and open doors to exciting career opportunities. Main Course: Computer Maintenance Course Free Courses included with Computer Maintenance: Computer Maintenance Course Along with Computer Maintenance Course you will get free IT Security Training Course Along with Computer Maintenance Course you will get free Security Management Course [ Note: Free PDF certificate as soon as completing Computer Maintenance: Computer Maintenance Course] Computer Maintenance: Computer Maintenance Course Online The Computer Maintenance: Computer Maintenance Course includes multiple instructional videos, instructive images, directions, support, and other resources. You will have access to online help during the course. The Computer Maintenance: Computer Maintenance Course is conveniently available online, allowing you to study at your own speed and from the comfort of your own home. The Computer Maintenance: Computer Maintenance Course modules are accessible from any device and location with an internet connection. Who is this course for? Computer Maintenance: Computer Maintenance Course Online This Computer Maintenance: Computer Maintenance Course is suitable for Aspiring IT professionals Computer enthusiasts anyone seeking to enhance their technical expertise. Requirements Computer Maintenance: Computer Maintenance Course Online To enrol in this Computer Maintenance: Computer Maintenance Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Computer Maintenance: Computer Maintenance Course. Be energetic and self-motivated to complete our Computer Maintenance: Computer Maintenance Course. Basic computer Skill is required to complete our Computer Maintenance: Computer Maintenance Course. If you want to enrol in our Computer Maintenance: Computer Maintenance Course, you must be at least 15 years old. Career path Computer Maintenance: Computer Maintenance Course Online

Level 7 Diploma in Operations Management Online Level 7 Diploma in Operations Management is a fast-paced field with a clear goal. For those in operations management, the goal is to maximize profits by balancing costs and revenues. By incorporating human resources, raw materials, technology, and equipment across the board, Operations Management aims to administer business practices in a way that drives efficiency and superior net profits. While OM team members' specific responsibilities vary depending on the size and nature of the organization, their efforts have an impact on all aspects of a company's operations. The Level 7 Diploma in Operations Management prepares learners to succeed in their professional lives by teaching them the concepts of Supply Chain Management and its fundamentals, Risk Management and Time Management, Talent Management, Project Management, and Performance Management, Meeting Management, Knowledge Management, and Negotiation skills. Main Course: Level 7 Diploma in Operations Management Free Courses Course 01: Level 7 Project Management Course 02: Level 7 Construction Management Course 03: Level 7 Diploma in Facilities Management [ Note: Free PDF certificate as soon as completing the Level 7 Diploma in Operations Management course] Level 7 Diploma in Operations Management This Level 7 Diploma in Operations Management course consists of 20 modules. Assessment Method of Level 7 Diploma in Operations Management After completing Level 7 Diploma in Operations Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Level 7 Diploma in Operations Management After completing the Level 7 Diploma in Operations Management course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Level 7 Diploma in Operations Management This Level 7 Diploma in Operations Management course is suitable for anyone passionate and ambitious about Operations Management. Learners can take this course even if they have no prior knowledge of Operations Management, and there are no age restrictions. Requirements Level 7 Diploma in Operations Management There are no particular requirements for this Level 7 Diploma in Operations Management course because it doesn't call for any specialized training. To enroll in this Level 7 Diploma in Operations Management course, students must fulfill the following requirements: Good Command over English language Be energetic and self-motivated Basic computer Skill You must be at least 15 years old Career path Level 7 Diploma in Operations Management This Course could be extremely beneficial to business owners and aspiring entrepreneurs to pursue their goals. The following are more formal positions in the field of operations management: Operations Manager Operations Analyst Operations Officer S.C Manager Inventory Manager Supply Services Representative Inventory Controller Inventory Planner

Enhance your training & mentoring skills with this CPD-accredited, QLS-endorsed course. Gain expertise & career growth with flexible learning.

Learn how to program using Apache Groovy.

Power Query and Power Pivot in Microsoft Excel:  A Quickstart Guide   Course Description   Copyright Ross Maynard 2022   Course Description Power Query and Power Pivot are two tools available in Microsoft Excel. If you are serious about data analysis, then you need to know how to use these tools. This Quickstart guide will give you the skills you need to get started with these powerful features. The Power Query tool allows you to import external data and then modify it to meet your needs, before loading it into Excel. These editing tasks are all things you can do manually in Excel, but Power Query greatly speeds things up when you have a large volume of data. The Power Pivot tool allows you to connect multiple data tables in an extended pivot table. Power Pivot also introduces new analysis and query tools to further enhance data analysis. If data analysis is your thing, then this course will help you get up to speed with these feature-filled tools. Through screen-capture video, the course provides a step-by-step guide to the foundation skills needed to use both Power Query and Power Pivot effectively. The course is designed to make your first steps into Power Query easy and to build your confidence to use them on your own. Both Power Query and Power Pivot are also available in Microsoft Power BI – the data visualisation suite. Once you have learned how to use Power Query and Power Pivot in Excel with this course, you’ll have a head start in getting to grips with Power BI Get up to speed with Power Query and Power Pivot in Microsoft Excel with this Quickstart guide.     Key Learning Points  On completion of the course, delegates will be able to: Use Power Query to load data from an external source into Microsoft Excel Clean and manipulate external data before loading it into Excel Consolidate separate files with Power Query Update Excel tables with new data in the same format Use Power Query to “unpivot” report tables to prepare the data for analysis Explain the core functionality of Power Pivot Link data tables together in the Power Pivot data model Create pivot tables that draw data from several source data tables Create performance measures and new analysis in the Power Pivot data model Use the most popular DAX query language functions in Power Pivot     Curriculum Lesson 1: Power Query Quickstart Lesson 2: Consolidating Files with Power Query Lesson 3: Unpivoting a Table Lesson 4: Power Pivot Quickstart Lesson 5: Power Pivot – Adding Data and Functionality Lesson 6: Key DAX Functions for Power Pivot Lesson 7: The DAX CALCULATE Function Lesson 8: Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Starter spreadsheets for each lesson are provided so that learners can follow the steps presented.     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel     Questions What is the main feature of Power Query? The ability to link data tables together to create pivot tables that allow data to be drawn from any and all of the source tables The ability to clean and manipulate large volumes of external data efficiently and to load the result into Microsoft Excel The removal of Microsoft Excel’s restrictions on file sizes and the number of rows of data allowed The ability to visualise data in dashboards and management reports     What is the main feature of Power Pivot? The ability to link data tables together to create pivot tables that allow data to be drawn from any and all of the source tables The ability to clean and manipulate large volumes of external data efficiently and to load the result into Microsoft Excel The removal of Microsoft Excel’s restrictions on file sizes and the number of rows of data allowed The ability to visualise data in dashboards and management reports     Which of the following actions cannot be performed within Power Query? Split text into multiple columns Trimming text and removing spaces Creating calculated columns using DAX functions Make date based calculations   Which of the following statements is true? You can use Power Query to combine files that have the same format and open them all in the same spreadsheet You can use Power Query to link data tables and create pivot tables that pull data items from all the linked tables You can use Power Query to create interactive dashboard reports You can use Power Query to export data files to Microsoft Access and other databases     Which of the following provides a compelling case to use Power Pivot in Microsoft Excel? The data visualisation and presentation features of Power Pivot are much more powerful than those in Excel Power Pivot offers the ability to clean large files of data imported from other systems quickly Existing reports and tables can be “reverse engineered” (unpivoted) to create data tables for more advanced analysis Files sizes in Power Pivot are smaller than in Excel and there is no limit on the number of rows of data that can be stored. This makes it much faster and more efficient to use Power Pivot for large data sets     Power Pivot uses analysis functions from the DAX formula language. What does “DAX” stand for? Digital Architecture Extraction Data Arbitrage Extrapolation Display Analytics Extension Data Analysis Expressions Deeply Annoying Exercise   The DAX CALCULATE function is one of the most powerful and useful functions available in Power Pivot. Which statement best describes it? It performs row by row calculations defined by the user and adds the total of them all together for a specified table It performs row by row calculations defined by the user and displays the maximum result for a specified table It performs a defined calculation and then applies filters specified by the user It filters the data in a specified table according to criteria set by the user   As well as in Power Pivot in Microsoft Excel, in what application are DAX functions also available? Microsoft PowerPoint Microsoft Forms Microsoft Teams Microsoft Power BI   How do DAX functions differ from Microsoft Excel functions? DAX functions are designed specifically for use with SQL based data sources DAX functions are completely new and provide additional functionality within Microsoft Excel DAX functions never take a cell reference or a range as reference, but instead take a column or table as reference DAX date and time functions return a date as a serial number, whereas Excel date and time functions return a datetime data type  

Duration 3 Days 18 CPD hours This course is intended for This course is geared for experienced Scala developers who are new to the world of machine learning and are eager to expand their skillset. Professionals such as data engineers, data scientists, and software engineers who want to harness the power of machine learning in their Scala-based projects will greatly benefit from attending. Additionally, team leads and technical managers who oversee Scala development projects and want to integrate machine learning capabilities into their workflows can gain valuable insights from this course Overview Working in a hands-on learning environment led by our expert instructor you'll: Grasp the fundamentals of machine learning and its various categories, empowering you to make informed decisions about which techniques to apply in different situations. Master the use of Scala-specific tools and libraries, such as Breeze, Saddle, and DeepLearning.scala, allowing you to efficiently process, analyze, and visualize data for machine learning projects. Develop a strong understanding of supervised and unsupervised learning algorithms, enabling you to confidently choose the right approach for your data and effectively build predictive models Gain hands-on experience with neural networks and deep learning, equipping you with the know-how to create advanced applications in areas like natural language processing and image recognition. Explore the world of generative AI and learn how to utilize GPT-Scala for creative text generation tasks, broadening your skill set and making you a more versatile developer. Conquer the realm of scalable machine learning with Scala, learning the secrets to tackling large-scale data processing and analysis challenges with ease. Sharpen your skills in model evaluation, validation, and optimization, ensuring that your machine learning models perform reliably and effectively in any situation. Machine Learning Essentials for Scala Developers is a three-day course designed to provide a solid introduction to the world of machine learning using the Scala language. Throughout the hands-on course, you?ll explore a range of machine learning algorithms and techniques, from supervised and unsupervised learning to neural networks and deep learning, all specifically crafted for Scala developers. Our expert trainer will guide you through real-world, focused hands-on labs designed to help you apply the knowledge you gain in real-world scenarios, giving you the confidence to tackle machine learning challenges in your own projects. You'll dive into innovative tools and libraries such as Breeze, Saddle, DeepLearning.scala, GPT-Scala (and Generative AI with Scala), and TensorFlow-Scala. These cutting-edge resources will enable you to build and deploy machine learning models for a wide range of projects, including data analysis, natural language processing, image recognition and more. Upon completing this course, you'll have the skills required to tackle complex projects and confidently develop intelligent applications. You?ll be able to drive business outcomes, optimize processes, and contribute to innovative projects that leverage the power of data-driven insights and predictions. Introduction to Machine Learning and Scala Learning Outcome: Understand the fundamentals of machine learning and Scala's role in this domain. What is Machine Learning? Machine Learning with Scala: Advantages and Use Cases Supervised Learning in Scala Learn the basics of supervised learning and how to apply it using Scala. Supervised Learning: Regression and Classification Linear Regression in Scala Logistic Regression in Scala Unsupervised Learning in Scala Understand unsupervised learning and how to apply it using Scala. Unsupervised Learning:Clustering and Dimensionality Reduction K-means Clustering in Scala Principal Component Analysis in Scala Neural Networks and Deep Learning in Scala Learning Outcome: Learn the basics of neural networks and deep learning with a focus on implementing them in Scala. Introduction to Neural Networks Feedforward Neural Networks in Scala Deep Learning and Convolutional Neural Networks Introduction to Generative AI and GPT in Scala Gain a basic understanding of generative AI and GPT, and how to utilize GPT-Scala for natural language tasks. Generative AI: Overview and Use Cases Introduction to GPT (Generative Pre-trained Transformer) GPT-Scala: A Library for GPT in Scala Reinforcement Learning in Scala Understand the basics of reinforcement learning and its implementation in Scala. Introduction to Reinforcement Learning Q-learning and Value Iteration Reinforcement Learning with Scala Time Series Analysis using Scala Learn time series analysis techniques and how to apply them in Scala. Introduction to Time Series Analysis Autoregressive Integrated Moving Average (ARIMA) Models Time Series Analysis in Scala Natural Language Processing (NLP) with Scala Gain an understanding of natural language processing techniques and their application in Scala. Introduction to NLP: Techniques and Applications Text Processing and Feature Extraction NLP Libraries and Tools for Scala Image Processing and Computer Vision with Scala Learn image processing techniques and computer vision concepts with a focus on implementing them in Scala. Introduction to Image Processing and Computer Vision Feature Extraction and Image Classification Image Processing Libraries for Scala Model Evaluation and Validation Understand the importance of model evaluation and validation, and how to apply these concepts using Scala. Model Evaluation Metrics Cross-Validation Techniques Model Selection and Tuning in Scala Scalable Machine Learning with Scala Learn how to handle large-scale machine learning problems using Scala. Challenges of Large-Scale Machine Learning Data Partitioning and Parallelization Distributed Machine Learning with Scala Machine Learning Deployment and Production Understand the process of deploying machine learning models into production using Scala. Deployment Challenges and Best Practices Model Serialization and Deserialization Monitoring and Updating Models in Production Ensemble Learning Techniques in Scala Discover ensemble learning techniques and their implementation in Scala. Introduction to Ensemble Learning Bagging and Boosting Techniques Implementing Ensemble Models in Scala Feature Engineering for Machine Learning in Scala Learn advanced feature engineering techniques to improve machine learning model performance in Scala. Importance of Feature Engineering in Machine Learning Feature Scaling and Normalization Techniques Handling Missing Data and Categorical Features Advanced Optimization Techniques for Machine Learning Understand advanced optimization techniques for machine learning models and their application in Scala. Gradient Descent and Variants Regularization Techniques (L1 and L2) Hyperparameter Tuning Strategies

The aim of this programme is to help attendees create better quality technical documents in an organised and efficient manner. It will give those new to the topic an appreciation of how to approach the task professionally whilst those with more experience will be able to refresh and refine their skills. The programme comprises three complementary one-day modules: The programme presents a structured methodology for creating technical documents and provides a range of practical techniques that help delegates put principles into practice. Although not essential, it is strongly advised that delegates for modules 2 and 3 have already attended module 1, or another equivalent course. Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements. This course will: Explain the qualities and benefits of well written technical documents Present a structured approach for producing technical documents Review the essential skills of effective technical writing Demonstrate practical methods to help create better documents Provide tools and techniques for specification and report writing Review how technical documents should be issued and controlled Note: the content of each module as shown here is purely indicative and can be adapted to suit your particular requirements. Module 1: Essential skills for technical writers 1 Introduction to the programme Aims and objectives of the module Introductions and interests of participants 2 Creating effective technical documents What is technical writing? how does it differ from other writing? Key qualities of an effective technical document Communication essentials and the challenges faced by technical writers The lessons of experience: how the best writers write The five key steps : prepare - organise - write - edit - release (POWER) 3 Preparing to write Defining the document aims and objectives; choosing the title Understanding technical readers and their needs Getting organised; planning and managing the process Integrating technical and commercial elements The role of intellectual property rights (IPR), eg, copyright 4 Organising the content The vital role of structure in technical documents Deciding what to include and how to organise the information Categorising information: introductory, key and supporting Tools and techniques for scoping and structuring the document Creating and using document templates - pro's and con's 5 Writing the document Avoiding 'blinding them with science': the qualities of clear writing Problem words and words that confuse; building and using a glossary Using sentence structure and punctuation to best effect Understanding the impact of style, format and appearance Avoiding common causes of ambiguity; being concise and ensuring clarity Using diagrams and other graphics; avoiding potential pitfalls 6 Editing and releasing the document Why editing is difficult; developing a personal editing strategy Some useful editing tools and techniques Key requirements for document issue and control Module 2: Creating better specifications 1 Introduction Aims and objectives of the day Introductions and interests of participants The 'POWER' writing process for specifications 2 Creating better specifications The role and characteristics of an effective specification Specifications and contracts; the legal role of specifications Deciding how to specify; understanding functional and design requirements Developing the specification design; applying the principles of BS 7373 Getting organised: the key stages in compiling an effective specification 3 Preparing to write a specification Defining the scope of the specification; deciding what to include and what not Scoping techniques: scope maps, check lists, structured brainstorming The why/what/how pyramid; establishing and understanding requirements Clarifying priorities; separating needs and desires: the MoSCoW method Useful quantitative techniques: cost benefit analysis, QFD, Pareto analysis Dealing with requirements that are difficult to quantify 4 Organising the content The role of structure in specifications Typical contents and layout for a specification What goes where: introductory, key and supporting sections Creating and using model forms: the sections and sub sections Detailed contents of each sub-section Exercise: applying the tools and techniques 5 Writing the specification Identifying and understanding the specification reader Key words: will, shall, must; building and using a glossary Writing performance targets that are clear and unambiguous Choosing and using graphics Exercise: writing a specification 6 Editing and releasing the document Key editing issues for specifications Issue and control of specifications Module 3: Writing better reports 1 Introduction Aims and objectives of the day Introductions and interests of participants The 'POWER' technical writing process for technical reports 2 Creating better reports What is a technical report? types and formats of report The role and characteristics of an effective technical report Understanding technical report readers and their needs The commercial role and impact of technical reports Getting organised: the key stages in compiling a technical report 3 Preparing to write reports Agreeing the terms of reference; defining aims and objectives Being clear about constraints; defining what is not to be included Legal aspects and intellectual property rights (IPR) for reports Preparing the ground; gathering information and reference documents Keeping track of information: note making, cataloguing and cross referencing Tools and techniques for developing a valid and convincing argument 4 Organising the content The role of structure reviewed; some typical report structures Who needs what: identifying the varied needs of the readership What goes where: introductory, key and supporting sections Creating and using model forms: the sections and sub sections Detailed contents of each sub-section Exercise: applying the tools and techniques 5 Writing the report Planning the storyline: the report as a journey in understanding Recognising assumptions about the reader; what they do and don't know Converting complex concepts into understandable statements Presenting technical data and its analysis; the role of graphics Presenting the case simply whilst maintaining technical integrity Exercise: writing a technical report 6 Editing and releasing the report Key editing issues for technical reports Issue and control of technical reports

Our Team Building Programmes are 'simply excellent' (quote from Unilever). They always deliver much greater energy' motivation and efficiently accelerates to a galvanised, integrated team for their Manager/Team Leader. They're great fun and very commercially orientated - the best of both key elements to a successful and long-lasting high performance team. A successful company is always made up of successful teams. Teams that can work autonomously with a clearly defined set of goals, roles, vision, responsibility and culture will always reach for and achieve far greater success than a team that works just as a group of individuals. Our team building solutions are individually built and geared towards teams at any level within an organisation, providing an independent and objective perspective to promote a common purpose such as the creation of a 'high performance team'. Out With The Old Traditionally, team building events have been restricted to certain levels of management where they head off site for a bit of archery, quad biking and paintballing or something along those lines. Then over some coffee and cocktails, business plans and more efficient ways to work are casually discussed. Whilst being out having fun instead of being at work may improve an individual person's mood, the effect will only be short-term, and will not go far in creating permanent and cohesive teams who are able to overcome challenges together and drive the business forward when back in the workplace. In With The New Today's business thinking is more strategic and certainly has to look for returns on the investment. That is why Dickson Training Ltd's team building programmes are bespoke and built to your requirements through research, understanding your business and, most importantly, what results and achievements you are looking to get out of the programme. Once "what success looks like" has been established, we create tasks and activities that will test your leadership, problem solving, communication and team work skills. When the tasks have been completed, the learning - both practical and theory - is debriefed to the group as well as how it will translate back in your business. Not only are our events great fun, but they provide participants with learning points they can act upon to improve or enhance the working practices/environment. Team Building That Gets Results We have a highly innovative team who design team builds to suit all budgets and time or space restrictions. Large or small, we will develop the perfect event to meet your commercial objectives, keeping in line with your values and company culture. More recently we have combined team galvanising events with ways to engage the participants with and support their local communities. This solution has proved extremely popular with our clients and we are continuing to develop more and more programmes doing exactly this. " Phil did everything in a very professional and focused manner, without losing sight of the overall aims or having 'fun'. When I moved to Airbus UK and subsequently European Aeronautic Defense and Space Company (EADS), I had no hesitation in recommending Phil and the team to deliver the required training and team events.  Without doubt Phil and his team are excellent providers of training, to suit even bespoke requirements, and I would not hesitate in recommending the team to any business in the future. " Glenn Brown, Systems & Expertise Manager, Airbus Personnel Service Augmented Skills – an Essay by Phil Dickson All of you, who are reading this, and all the people you meet and work with will have – ‘Augmented Skills’. So – if you are an IT Engineer or a Pharmacist; perhaps you are, or know, a Departmental Leader and you work with a Logistics Project Manager; these roles will demand core skills, whether they be technical know-how or qualifications in the discipline. But to be that bit better; more reliable; more effective & productive and therefore more valuable and, frankly, marketable – capitalizing on ‘Augment Skills’ comes into play. The I T Engineer who was a Chess Champion at Uni, which would indicate that they possess some key ‘Augmented skills’ including how they plan 3 steps ahead and are always prepared for the unexpected. The Pharmacist, who is a keen sportsperson in their private life, will likely be tenacious, team-orientated and disciplined – again these are superb qualities to have in this – or any – role. Your colleagues, as well as yourself, will have ‘Augmented Skills’ that will be an asset if only they are explored and applied to their role and indeed, career. Everyone has their own 'Super-power' If they love gardening, they are probably strategic, patient and inclined to research; if they cook or bake, they are usually well organized and comfortable with multi-tasking. A big reader will tend to be considered and possess good critical thinking faculties, and an amateur mechanic or keen DIY person will often be practical, resourceful and very determined. I have observed that many new Parents discover they have ‘Augmented Skills’ they didn’t know they had... such as getting order out of chaos and displaying industrial amounts of patience and good grace when they really do not feel like it. They very often become far more compassionate and empathetic. Most people have their very own ‘Superpower’. Invite your team members to offer their ‘Augmented Skills’ to your work-place – and just watch as it elevates the motivation levels and improves results. It’ll be very rewarding for all concerned – and for meeting the Team’s objectives, to encourage the person who is a talented artist to be a sounding board on some of the marketing imagery and layouts; for the team member who is great at Maths or resolving crosswords to be asked for their input to solving a problem that is causing logistical or operational headaches. Never exploit a Team member’s unique special skills at their expense I would like to stress, however, that it must never be an area where a team member gets exploited by harvesting their unique special skills to coerce them into taking on greater responsibilities and tasks without providing them with the commensurate salary and status. To do so would be immoral and, ultimately, counter-productive as it would lead to resentment and disenfranchisement. This is about encouraging people’s capability and inviting their input to boost confidence and enhance the team’s capability. Often, we need to be more than what our Job Description says It is also important to highlight that whatever a person’s role or function is – they will definitely need to have additional capabilities to be effective. The best example of this is when we designed and delivered a range of ‘Advanced Customer Care skills’ training sessions for the Met Office a few years ago…we met so many remarkably super-bright Meteorologists, many of whom were having to make significant adjustments to answering questions from Customers that seemed to be illogical and often, obtuse. It wasn’t enough for these Meteorologists to be highly skilled at interpreting data and identifying patterns – they needed ‘Augmented skills’ to make that information accessible to members of the public (and Council workers and Air Traffic controllers and Shipping agents) and many other people, as to what that particular weather system was going to be like in their area and at what time. They have to know how to ‘de-jargonise’ the material and provide succinct, clear, and yet temperate, descriptions without ever appearing exasperated, impatient or judgmental in response to sometimes quite silly questions. For a highly trained scientist – that can be counter-intuitive. Being Philosophical... and a wee bit pretentious At the risk of being a little Philosophical (and probably a wee bit pretentious) – in my own role of Trainer – my core skills have to include – being a very good communicator, an active listener and have innovative and engaging ways to convert an idea, or a model, into practical application that my Delegates and Clients gain tangible benefits from. This is how it applies to me... I really enjoy composing short, light classical-style piano pieces. Now, to do this well, you need to be able to find a transition from one chord or melody to a different theme or key. It has to be worked out very carefully to have incremental transitions and pleasant-sounding developments as the piece unfolds. I think I have become better at this as I have honed my skills as a composer. But I have realized that these very same skills have ‘Augmented’ my ability to help a Manager, or a Team, move from a state of conflict; tension; disfunction; disenfranchisement; lack of confidence to a place that is more harmonious with far greater productivity. The very same process of careful listening, considering options, taking well-considered steps, having a creative, sometimes brave, move towards a resolution are at play in both Training and Piano Compositions! Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

This short selection of information pages is designed to support the Neuro-Informed workshop held on 8/3/24 by providing more detail and understanding of how breath work affects the brain. 

Customer Service: Customer Service Course Online Unlock the Power of Customer Service: Customer Service Course: Enrol Now! The Customer Service: Customer Service Course certificate program is designed for those currently working or who want to work in customer service roles. The purpose of this Customer Service: Customer Service Course is to provide learners with fundamental knowledge of Customer Service: Customer Service Course, customer environment legislation, and customer service and brand relationship. The qualification will help you gain knowledge and skills in Customer Service: Customer Service Course, customer retention, problem-solving, business principles, and managing your performance and professional development. By the end of this Customer Service: Customer Service Course, you will be able to expand your expertise and interpersonal skills in communication, make a good first impression, engage with customers in various situations, and solve customer problems using customer service principles. Special Offers of this Customer Service: Customer Service Course. This Customer Service: Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service: Customer Service Course Instant access to this Customer Service: Customer Service Course 24/7 Support Available to this Customer Service: Customer Service Course Main Course: Level 2 Customer Service Free Courses included with Customer Service: Customer Service Course: Course 01: Time Management Course Course 02: Anger Management Course Course 03: Minute Taking Course [ Note: Free PDF certificate as soon as completing the Customer Service: Customer Service Course] Customer Service: Customer Service Course Online This Customer Service: Customer Service Course consists of 05 modules.. Course Curriculum of Level 2 Customer Service Module 01: Introduction to Customer Service Module 02: Understanding the Organisation Module 03: Prepare to Deliver Excellent Customer Service Module 04: Communication in the Customer Service Role Module 05: Understand Customers Assessment Method of Customer Service: Customer Service Course After completing Customer Service: Customer Service Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Certification of Customer Service: Customer Service Course After completing the Customer Service: Customer Service Course, you can instantly download your certificate for FREE. Who is this course for? Customer Service: Customer Service Course Online This Customer Service: Customer Service Course is ideal for those currently working or planning to work in a customer service role. The Customer Service: Customer Service Course is also beneficial to employees, managers, and apprentices in any customer-facing role in any business or industry. Requirements Customer Service: Customer Service Course Online To enrol in this Customer Service: Customer Service Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Customer Service: Customer Service Course. Be energetic and self-motivated to complete our Customer Service: Customer Service Course. Basic computer Skill is required to complete our Customer Service: Customer Service Course. If you want to enrol in our Customer Service: Customer Service Course, you must be at least 15 years old. Career path Customer Service: Customer Service Course Online This Customer Service: Customer Service Course skills are important, so this course will enhance your CV and can help you advance in many areas.