8294 Courses

Master the art of professional phone communication with our Phone Etiquette Training Course, designed to elevate your telephone skills to a new level of confidence and clarity. Whether managing interoffice calls or handling inbound and outbound conversations, this course guides you through every essential aspect of phone etiquette. Learn how to build rapport, practise active listening, and manage challenging callers with ease, ensuring every interaction leaves a positive impression. The course also covers vital business telephone techniques, effective communication strategies, and maintaining efficient record-keeping and filing systems, making it a complete resource for seamless phone handling within any organisation. Beyond just calls, this training delves into essential business skills such as customer relationship management, professional business writing, and organisational abilities like planning, scheduling, and invoicing. Ideal for individuals aiming to enhance their telephone manner and office communication, the course ensures you gain confidence in managing calls, mail services, and intra-organisation dealings. Delivered entirely online, this course suits busy professionals seeking to polish their phone etiquette with flexible learning that fits their schedule, helping you communicate with professionalism and ease at all times. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT Support Manager training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our IT Support Manager training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Dive into the dynamic world of marketing with the Marketing Management Insights Course, designed to sharpen your understanding of essential marketing principles and strategies. This course carefully guides you through the entire marketing landscape — from the fundamentals of marketing to advanced concepts like strategic marketing, market segmentation, and consumer behaviour. Explore how to analyse the marketing environment effectively and develop product and branding strategies that resonate with your target audience. With modules on pricing, marketing channels, and the product life cycle, you’ll gain a clear grasp of how to position products for maximum impact. Beyond theory, this course delves into the nuances of integrated marketing communications, advertising, sales promotion, and the growing influence of direct and digital marketing. Whether you’re interested in personal selling or public relations, the course offers a thorough overview of each area, equipping you with the knowledge to navigate today’s competitive marketplace. Ideal for professionals aiming to refine their marketing acumen or business owners seeking effective promotional strategies, this course provides the insights needed to make informed decisions and drive business success through smart marketing. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Basics of Marketing Module 02: The Marketing Process Module 03: Strategic Marketing Module 04: Marketing Environment Module 05: Market Segmentations Module 06: Consumer Buying Behaviour Module 07: Business Markets and Buying Behaviour Module 08: Marketing Research Module 09: Product Strategy Module 10: Branding Strategy Module 11: Product Life Cycle Module 12: Pricing Strategy Module 13: Marketing Channels Module 14: Integrated Marketing Communications Module 15: Advertising and Sales Promotion Module 16: Personal Selling and Public Relations Module 17: Direct and Digital Marketing Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Marketing Management Insights training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Marketing Management Insights training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Mastering marketing in today’s digital age means staying ahead of shifting consumer behaviours, evolving platforms, and increasingly savvy audiences. The Marketing Executive Strategies Course is crafted for those seeking to build confident, informed marketing decisions grounded in insight and strategy. This course walks through the essentials—from foundational marketing principles to advanced strategic planning techniques—designed to strengthen your command of modern marketing approaches. With 36 detailed modules, the course explores everything from branding and market segmentation to digital communications and competitor analysis. Whether you're refining your marketing approach or developing strategies from the ground up, this course offers a structured path through the full marketing landscape. Each module builds logically on the last, giving you a coherent understanding of how the various parts of a marketing strategy come together. This is a flexible, online learning experience built for professionals who prefer to study at their own pace, with content designed to keep you engaged and thinking strategically. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Basics of Marketing Module 02: The Marketing Process Module 03: Strategic Marketing Module 04: Marketing Environment Module 05: Market Segmentations Module 06: Consumer Buying Behaviour Module 07: Business Markets and Buying Behaviour Module 08: Marketing Research Module 09: Product Strategy Module 10: Branding Strategy Module 11: Product Life Cycle Module 12: Pricing Strategy Module 13: Marketing Channels Module 14: Integrated Marketing Communications Module 15: Advertising and Sales Promotion Module 16: Personal Selling and Public Relations Module 17: Direct and Digital Marketing Module 18: What is Marketing? Module 19: Common Marketing Types (I) Module 20: Common Marketing Types (II) Module 21: The Marketing Mix Module 22: Communicating the Right Way Module 23: Customer Communications Module 24: Marketing Goals Module 25: The Marketing Funnel Module 26: Marketing Mistakes (I) Module 27: Marketing Mistakes (II) Module 28: An Introduction to Strategic Planning Module 29: Development of a Strategic Plan Module 30: Strategic Planning for Marketing Module 31: Strategic and Marketing Analysis Module 32: Internal Analysis Module 33: External Analysis Module 34: Market Segmentation, Targeting and Positioning Module 35: Approaches to Customer Analysis Module 36: Approaches to Competitor Analysis Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Marketing Executive Strategies training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Marketing Executive Strategies training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

Every Thursday at 19:30 – 21:00 Beginners are welcome to try the class, however, we believe that this class is more suited to anyone with 2 years of dance experience / people with a background in ballet or other dance styles. If you would like to get fit and supple while having fun and deepening your understanding of classical ballet techniques, then this is the class for you. Exercises are set by the teacher, not following set graded syllabus work. Students are welcome and encouraged to take part in performances such as Showcases and Productions if they wish to do so. However, these are not compulsory. Book first lesson here: https://mandlschoolofperformingarts.com/book-first-lesson/

Zumba Gold Latin based dance fitness for active older adults and beginners.

Every Tuesday at 16:45 – 17:25 Our singing lessons are for beginners to advanced, from ages six to adults. Our students can choose to take Rockschool singing grades if they wish to. Although we specialize in Pop, Soul, Gospel, and RnB, the training we offer will also benefit other genres such as classical, Folk, Rock, and Jazz. Our lessons are focused on having a great time singing together and building our students’ confidence to perform in front of an audience. We provide several performance opportunities throughout the year from less informal showcases to more formal productions and recitals. Book first lesson here: https://mandlschoolofperformingarts.com/book-first-lesson/

Every Saturday at 9:20 – 10:00 or 11:15 – 11:55 Drum kit playing has developed much over the years. At M&L Music School we equip our drummers with the necessary skills to play traditional and/or contemporary drum kit playing, teaching good technique from the beginning. We accommodate both beginners to advanced and we can offer Trinity Guildhall and Rock School grades depending on the level of playing and preferred style of Music. Our classes consist of stick technique, foot technique, coordination, rhythm imitations, tempo exercises, drum kit beats, sight-reading, fills, improvisation, and drum kit pieces. Group drumming classes provide an opportunity for “synchronicity” and create a sense of connectedness. Book first lesson here: https://mandlschoolofperformingarts.com/book-first-lesson/

Every Friday at 16:30 – 17:15 (Newmarket Academy) or Every Saturday at 10:35 – 11:15 or 11:55 – 12:35 (Exning Community Church Hall) Drum kit playing has developed much over the years. At M&L Music School we equip our drummers with the necessary skills to play traditional and/or contemporary drum kit playing, teaching good technique from the beginning. We accommodate both beginners to advanced and we can offer Trinity Guildhall and Rock School grades depending on the level of playing and preferred style of Music. Our classes consist of stick technique, foot technique, coordination, rhythm imitations, tempo exercises, drum kit beats, sight-reading, fills, improvisation, and drum kit pieces. Group drumming classes provide an opportunity for “synchronicity” and create a sense of connectedness. Book first lesson here: https://mandlschoolofperformingarts.com/book-first-lesson/

Every Wednesday at 16:50 – 17:30 (Newmarket Academy) or Every Saturday at 12:35 – 13:15 (Exning Community Church Hall) The piano is one of the most popular instruments among all western instruments. At M&L Music School we equip our piano players with all the necessary skills to play different styles of music using good technique. From beginners to grade 8 level (grade 5 is a level that would be enough to gain an A in a GCSE solo instrumental assessment). Piano Group Lessons are an encouraging and challenging environment that can be highly motivational. Learning and playing the piano in a group allows students to practice and perform in front of other people while building confidence. Our piano classes consist of learning pieces using notated music and by ear; scales; sight-reading; aural and technique exercises. We can prepare students to take Trinity guildhall grades, ABRSM, and Rock School piano or keyboard exams as well as performances. Book first lesson here: https://mandlschoolofperformingarts.com/book-first-lesson/

A step by step video tutorial on how to paint a Fairytale Fairy for children, beginners, all levels.