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Vanquish a noteworthy customer dealing skill set that will take you to places in the industry. Learn how

Step into the shoes of a duty manager without ever stepping out your door. This online course is tailored for those looking to sharpen their leadership skills, polish their decision-making, and truly understand what it means to hold the reins when it matters most. Whether you're supervising a bustling hospitality venue or overseeing a fast-paced retail environment, this training is designed to help you manage with confidence, clarity and a calm head when things get lively. With modules focused on communication, conflict handling, operational know-how, and team leadership, you'll gain the knowledge you need to lead from the front—even if you're logging in from the back office. Our content is built for the modern professional: concise, engaging, and ready when you are. No fluff, no filler—just straight-talking training that delivers what matters. If you’re ready to take charge like you mean it, this course is your next step. Key Features of Duty manager Bundle CPD Accredited Duty manager Course Instant PDF certificate Fully online, interactive Duty managercourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Duty manager Bundle course to excel! To become successful in your profession, you must have a specific set of Duty manager skills to succeed in today's competitive world. In this in-depth Duty managertraining course, you will develop the most in-demand Duty manager skills to kickstart your career, as well as upgrade your existing knowledge & skills. Duty manager Curriculum Course 01: Service Manager Course 02: Team Leader & Management Training Course 03: Operations Management - Advanced Diploma Course 04: Customer Service Course 05: Facilities Management and Workplace Services Course 06: Workplace Communication Management Course 07: Compliance and Risk Management Course Course 08: Retail Management Course 09: Level 3 Health & Safety In The Workplace Training Course 10: Facilitating High Performing Meetings Accreditation This Duty manager bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Duty manager course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Duty manager basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Duty manager Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Find out how to: Connect to your Authentic Self Find your Blocks Get out of Your Own Way Make the Shift and Move Forward

Course Overview Your thoughts have the power to change your life. Whatever can be imagined can also be achieved, if you have the right mindset. In this course, you will learn how to harness the Law of Attraction to bring abundance into your life and manifest your dream life. It will change your mindset to help you naturally attract positivity wherever you go and open up doors to new opportunities. It will also explore in detail the different ways to incorporate the Law of Attraction into your daily life, including everyday meditation exercises.  By the end of this course, you will have a brand new outlook on life, and will have the knowledge to implement the Law of Attraction wherever you go to start living a life of abundance. Once you have learned about the power of positive thought, you will start seeing endless opportunities. Are you ready to start your personal growth journey? Enrol today and discover what you could be! This best selling Masterclass for Law of Attraction has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Masterclass for Law of Attraction is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Masterclass for Law of Attraction is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Masterclass for Law of Attraction is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Masterclass for Law of Attraction, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Masterclass for Law of Attraction will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Masterclass for Law of Attraction to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Overview With an increasing number of pets in the UK, the demand for individuals equipped with essential pet first aid knowledge has skyrocketed. Whether it's a cherished family pet or an animal under proficient care, the capacity to respond quickly and effectively to emergencies can make all the difference. Pet First Aid course empowers you with the knowledge to navigate diverse first aid scenarios, ensuring the welfare and safety of these animals. Enrol this Pet First Aid course now, and step into a world where you can make a tangible difference in the lives of countless pets. In This Pet First Aid Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Advanced Pet First Aid skills to help you advance your career. Acquire a comprehensive understanding of various Advanced Pet First Aid topics and tips from industry experts. Learn in-demand Advanced Pet First Aid skills that are in high demand among UK employers, which will help you to kickstart your career. This Pet First Aid course covers everything you must know to stand against the tough competition in the Pet First Aid field.  The future is truly yours to seize with this Pet First Aid. Enrol today and complete the course to achieve a Pet First Aid certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Pet First Aid course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Pet First Aid course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Pet First Aid course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Pet First Aid is suitable for anyone aspiring to start a career in Pet First Aid; even if you are new to this and have no prior knowledge on Pet First Aid, this course is going to be very easy for you to understand.  And if you are already working in the Pet First Aid field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Pet First Aid course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Pet First Aid course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Pet First Aid course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Pet First Aid course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Section 01: Introduction Introduction 00:12:00 Emergency Muzzle 00:04:00 Section 02: Collapse & Unconsciousness Collapse & Unconsciousness 00:12:00 Section 03: Cardiopulmonary Resuscitation Cardiopulmonary Resuscitation 00:09:00 Administering CPR 00:12:00 Section 04: Shock Shock 00:11:00 Section 05: Bleeding Bleeding 00:15:00 Section 06: Bandaging Bandaging 00:12:00 Apply a Limb Bandage 00:10:00 Apply an Ear Bandage 00:05:00 Section 07: Fractures Fractures 00:09:00 Section 08: Seizures Seizures 00:05:00 Section 09: Choking & Drowning Choking & Drowning 00:07:00 Section 10: Heat Stroke & Hypothermia Heat Stroke & Hypothermia 00:05:00 Section 11: Burns & Scalds Burns & Scalds 00:06:00 Section 12: Poisoning Poisoning 00:10:00 Section 13: Bites & Stings Bites & Stings 00:06:00 Section 14: Common Emergencies Common Emergencies 00:17:00 Section 15: Managing a First Aid Scenario Managing a First Aid Scenario 00:05:00 Section 16: Pet First Aid Kit Pet First Aid Kit 00:10:00

Overview The field of nurse prescribing in the UK is growing fast. Nurses who can prescribe are needed more than ever. They help improve patient care by providing timely treatments. Our "Nursing & Prescribing" course gives you the skills to succeed in this important role. With this Nursing & Prescribing course, you can make a real difference in patient care. This Nursing & Prescribing course covers many topics. You will learn about legal and ethical issues in prescribing. You will also study medicine management and how to treat anxiety disorders in adults. Other modules include liver diseases, cardiac problems, and prescribing for children and older people. Completing this Nursing & Prescribing course can open many doors for your career. Nurse prescribers are in high demand. By gaining these skills, you will be ready to take on new challenges in healthcare. This is a great time to advance your career and improve patient outcomes with your prescribing knowledge. In this Nursing & Prescribing, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your Nursing & Prescribing career. Enrolling in the Nursing & Prescribing can assist you in getting into your desired career faster than you ever imagined. So, without further ado, start now! Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Nursing & Prescribing course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Nursing & Prescribing course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Nursing & Prescribing course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Nursing & Prescribing is suitable for anyone aspiring to start a career in Nursing & Prescribing; even if you are new to this and have no prior knowledge on Nursing & Prescribing, this course is going to be very easy for you to understand.  And if you are already working in the Nursing & Prescribing field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Nursing & Prescribing course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Nursing & Prescribing course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Nursing & Prescribing course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Nursing & Prescribing course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 1: Introduction to Nurse Prescribing Introduction to Nurse Prescribing 00:16:00 Module 2: Legal and Ethical Aspects of Prescribing Legal and Ethical Aspects of Prescribing 00:32:00 Module 3: Medicine Management Medicine Management 00:36:00 Module 4: Anxiety Disorders in Adults Anxiety Disorders in Adults 00:15:00 Module 5: Liver Diseases: Diagnosis & Prescribing Liver Diseases Diagnoses Prescribing 00:46:00 Module 6: Common Problems: Pharmacological Management Common Problems Pharmacological Management 01:06:00 Module 7: Anti-Microbial Prescribing Anti Microbial Prescribing 00:28:00 Module 8: Cardiac Problems and Prescribing Cardiac Problems and Prescribing 00:21:00 Module 9: Neurological Problems and Prescribing Neurological Problems and Prescribing 00:16:00 Module 10: Palliative Cares Palliative Care 00:09:00 Module 11: Prescribing in Pregnancy and Lactation Prescribing in Pregnancy and Lactation 00:31:00 Module 12: Prescribing for Older People Prescribing for Older People 00:12:00 Module 13: Prescribing Children's Prescribing for Children 00:17:00 Module 14: Common Medicines in Use Common Medicines in Use 00:19:00 Module 15: Challenges and Future of Nurse Prescribing Challenges and Future of Nurse Prescribing 00:14:00

Networking in a Virtual World It's easy for meetings and discussions in a virtual environment to become routine, sterile, predictable, or downright boring. Unlike traditional meetings where it's easier to establish rapport, develop relationships and have more personal conversations, the virtual world makes these important personal interactions more difficult, if not impossible. This course will offer practical suggestions and ideas to help groups and project teams establish and maintain rapport as well as keep virtual meetings more interesting and fun. Networking and interacting during virtual meetings can be challenging, but if groups and teams make an effort to incorporate a few basic relationship tactics, those boring virtual meetings can become a thing of the past. What You Will Learn At the end of this program, you will be able to: Identify the typical challenges and limitations of virtual meetings and how to successfully overcome these obstacles Recognize communication options that could help with online interaction during meetings and calls Explain the importance of proactive facilitation techniques to help keep virtual meetings interactive, interesting and fun Incorporate training, coaching, and peer review opportunities into virtual meetings to enhance participant engagement while at the same time developing personnel Getting Started Challenges and realities of a virtual world Various communication options The necessities of effective facilitation and communication Training opportunities Coaching opportunities Peer review opportunities Summary and Next Steps

Driving others to achieve their goals is no easy task, and in today's fast-paced world, many professionals are looking for specialist help to gain a competitive edge in the job market. If your dream is to help others to reach their full potential and build their success story, then you might want to consider becoming a Career Coach.  A Career Coach helps clients to attract success in their professional lives, through various concepts, techniques, models and approaches. It requires excellent communication skills and interpersonal skills, as well as the right mindset. In this Career Coaching Course - Level 3 course, you will learn expert strategies and techniques for coaching clients from all industries and academic backgrounds. Career coaching comes with many rewards and challenges. If you think you have what it takes to motivate others and direct them on the path to prosperity in their professional life, then enrol in this expertly designed course and gain the credentials you need to make a real difference to people's lives. Learning outcomes Understand your role and professional responsibilities as a Career Coach Learn best practices for communicating with clients and motivating individuals Familiarise with the coaching process and key coaching and mentoring concepts Deepen your knowledge of mentoring in the context of an organisation Have an excellent understanding of different coaching and mentoring models Gain the skills to support clients in achieving their goals and work on their weaknesses Know how to maintain client confidentiality and understanding the ethics of coaching Develop essential communication, active listening and motivational skills Description  The Career Coaching Level 3 training course is delivered through Janets' online learning platform. Access the Career Coaching Level 3 content from any internet-enabled device whenever or wherever you want to. The Career Coaching Level 3 course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Career Coaching Level 3 course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Career Coaching Level 3 course. After successfully passing the Career Coaching Level 3 course exam, you will be able to apply for a CPD-accredited certificate as proof of your Career Coaching Level 3 qualification. Certification All students who successfully complete the Career Coaching Level 3 course can instantly download their digital certificate. You can also purchase a hard copy of the Career Coaching Level 3 course certificate, which will be delivered by post for £9.99. Who is this Course for This Career Coaching Course is ideal for aspiring professionals and those who are new to the field who wish to develop their coaching and mentoring skills. There are no specific entry requirements for this course, however, those who have completed the Level 1 and 2 courses will have a significant advantage of successful completion.  Requirements The Career Coaching Level 3 is open to all students and has no formal entry requirements. To study the Career Coaching Level 3 course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path By course completion, learners will be equipped with a range of skills required to work in the field of coaching and mentoring. They will have a solid understanding of industry best practices and will be able to apply their knowledge to explore opportunities in the following professions: Career Coach Career Counsellor Mentor Life Coach Inspirational Speaker

Level 5 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Getting Started The MBA in Educational Leadership and Management Top Up programme is a dynamic educational offering that aims to equip future educational leaders with essential skills. This programme places a strong emphasis on effective leadership, educational policy, and management within a variety of educational settings. Graduates from this programme emerge well-prepared to take on leadership roles within academic institutions and drive positive changes in the field of education. The MBA in Educational Leadership and Management is designed to empower educators and education professionals with advanced knowledge and skills in leadership and management. This programme presents an excellent opportunity for individuals with a relevant postgraduate diploma or an equivalent qualification to "top up" their credentials to earn a full MBA degree. Throughout this programme, students engage deeply with the intricacies of educational leadership and management, gaining valuable insights into the latest theories, practices, and strategies relevant to the educational sector. The curriculum strongly focuses on critical areas such as leadership theory, organisational management, policy development, and educational change management. The programme provides students with the tools needed to address the complex challenges that educational organisations face today, ultimately enhancing the quality of education. This MBA in Educational Leadership and Management enhances career prospects and actively contributes to improving educational systems. The programme comprises two phases; the first is the Qualifi Level 7 Diploma in Educational Management and Leadership, awarded by Qualifi and delivered by the School of Business and Technology London. The second phase is the MBA in Educational Leadership and Management Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements A bachelor's degree Applicant without a bachelor's degree but holding significant relevant experience will be considered for entry on a case-by-case basis. A good command of English (IELTS 6.0 or equivalent). Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase -1 - Qualifi Level 7 Diploma in Educational Management and Leadership The QUALIFI Level 7 Diploma in Educational Management and Leadership is made up of 120 credits, which equates to hours 1200 of TQT. Learners must complete two mandatory units and choose four optional units to achieve a minimum of 120 credits. Mandatory Units Leadership Qualities and Practice in Education Unit Reference -T/618/3135 TQT : 200 Credit : 20 The unit will explore how team performance can be evaluated and optimised to realise strategic business and operational objectives. Contemporary Issues in Education: Theory, Policy and Practice Unit Reference - A/618/3136 TQT : 200 Credit : 20 This unit provides learners with an understanding of the link between educational research, policy and practice.   Optional Units Managing Change in an Educational Context Unit Reference - F/618/3137 TQT : 200 Credit : 20 This unit aims to develop learners' understanding of educational leadership and management in supporting change and developing leadership in their educational context. Pedagogy and Practice in Education Unit Reference - J/618/3138 TQT : 200 Credit : 20 This unit aims to develop learners' theoretical and practical grounding in approaches to teaching and learning related to subject academic knowledge and educational practices. Leading Reflective Practice in Education Unit Reference - L/618/3139 TQT : 200 Credit : 20 This unit aims to develop learners' understanding of reflective practice to apply this to their and other's roles in an educational context, leading to planning for personal development. Research Methods in Education Unit Reference - F/618/3140 TQT : 200 Credit : 20 This unit aims to develop research skills, including different approaches, proposal formulation, planning, data analysis, and exploring research's relationship with evidence-based practice. Postgraduate Study of Childhood, Education and Family Support Unit Reference - A/650/6687 TQT : 200 Credit : 20 The unit will offer a framework for each individual's evaluation of their academic and professional action plans for personal and professional learning. Research Methods for Childhood, Education and Family Support Unit Reference - D/650/6688 TQT : 200 Credit : 20 This unit aims to help learners identify and develop a focus on research and approaches to data analysis, such as phenomenological and hermeneutic approaches and descriptive statistics. Triangulating Theory and Practice Unit Reference - F/650/6689 TQT : 200 Credit : 20 This unit aims to assist educators in comprehending the theories that drive recommendations for best practices and calls for action in a challenging and quickly evolving professional context. Contemporary Issues in Education Unit Reference - K/650/6690 TQT : 200 Credit : 20  This unit aims to introduce learners to various emerging topics from many educational sectors.    Phase 2 - MBA in Educational Leadership and Management Top-Up Programme Structure Developing Effective Management Systems Dissertation (Major Project) Delivery Methods The programme comprises two phases; the first is the Qualifi Level 7 Diploma in Educational Management and Leadership, awarded by Qualifi and delivered by the School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The program is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The second phase is the MBA in Educational Leadership and Management Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.