846 Courses

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Enhance your knowledge of social anxiety and learn how to provide therapy in the best way possible with

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Do you know what the key skills graduate employers look for? Most employers often emphasise on industry-standard skills

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In the world of customer service excellence, mastery is not just a possibility but a necessity. Picture yourself as the maestro orchestrating seamless interactions, transforming ordinary calls into extraordinary opportunities. Dive deep into the artistry of communication, where every word becomes a brushstroke painting a masterpiece of customer satisfaction. Key Features: CPD Certified Developed by Specialist Lifetime Access From the very basics to the pinnacle of persuasive prowess, embark on a journey where etiquette meets efficiency. Explore the toolbox of techniques, honing your skills to speak with the confidence of a star. Uncover the secrets of questions, benchmarks, and goals, crafting a roadmap to success that's as clear as a bell. Elevate your sales game, turning objections into opportunities and rejections into triumphs. With each module, you'll sharpen your wit, refine your approach, and emerge as the virtuoso of the call centre stage. In this symphony of salesmanship, every interaction becomes a chance to shine. With the right words, the perfect pitch, and a dash of determination, you'll not only close deals but open doors to boundless success. So, step into the spotlight and let your voice be the instrument of your ascent. Course Curriculum Module 01: The Basics (I) Module 02: The Basics (II) Module 03:: Phone Etiquette Module 04: Tools Module 05: Speaking Like a Star Module 06: Types of Questions Module 07: Benchmarking Module 08: Goal Setting Module 09: Key Steps Module 10: All About Telemarketing Module 11: Elevate Sales on Telephone Module 12: Prospective Telephone-Sales Expert Module 13: The Right Words and Phrases to Use on a Sales Call Module 14: Preparing the Call Module 15: Opening the Call Module 16: Structuring the Call Module 17: Verbal Communication Skills Module 18: Dealing with Objections Module 19: Closing the Sale/ Gaining Commitment Module 20: Dealing with Rejection Module 21: Close a Sale Call Module 22: Increasing your Earnings by Expanding Sales Module 23: Closing Learning Outcomes: Master phone etiquette, tools, and speaking techniques for excellence. Develop effective questioning strategies and benchmarking skills for performance. Set achievable goals and implement key steps for call center success. Elevate telemarketing skills, sales techniques, and verbal communication proficiency. Overcome objections, close sales, and handle rejection with resilience. Increase earnings through expanding sales and mastering the art of closing. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring call center managers seeking comprehensive training. Customer service professionals aiming to enhance their career prospects. Individuals looking to excel in telemarketing and telephone sales roles. Sales representatives keen on mastering objection handling and closing techniques. Anyone interested in boosting their earnings through effective sales strategies. Career path Call Centre Manager Customer Service Team Leader Telesales Executive Sales Support Coordinator Customer Relationship Manager Telemarketing Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock your potential in the dynamic world of retail with our comprehensive course, "Retail Management: Mastering Sales, Supply Chain, and Logistics." Gain the skills and knowledge to excel in every aspect of retail operations. Our bundle covers everything from strategic planning and effective sales techniques to optimising supply chains and managing logistics. Our courses are developed by industry experts and dive deep into retail strategy, buying, pricing, consumer behaviour, and more. Learn how to navigate the ever-evolving retail management landscape and stay ahead of the competition. With modules on store management, multi-channel selling, and brand management, you'll be equipped to create exceptional customer experiences in retail management. Get 6 CPD Accredited Courses with 6 Free PDF Certificates worth £24! Offer Valid for a Limited Time!! So Hurry Up and Enrol Now!!! Course 01: Retail Management Diploma Course 02: Strategic Planning for Sales and Marketing Course 03: Sales Skills Course 04: Supply Chain Management Course 05: Certificate in Purchasing and Procurement Course 06: Transport And Logistics Learning Outcomes: Understand the fundamentals of effective retail management strategies and operations. Gain retail management knowledge and skills in retail buying, merchandising, and pricing. Develop expertise in supply chain management within the retail management industry. Master the art of sales, customer service, and consumer behaviour in a retail management setting. Develop strategic planning skills for effective sales and marketing. Acquire essential sales skills to enhance customer engagement and satisfaction. Gain proficiency in supply chain management to optimise retail management operations. Obtain a certificate in purchasing and procurement for efficient inventory management and cost control. Description: The Complete Guide to Corporate Governance Curriculum Breakdown of the The Complete Guide to Corporate Governance Bundle Curriculum Breakdown of Retail Management Diploma Module 01: Introduction Module 02: Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Curriculum Breakdown of Strategic Planning for Sales and Marketing Module 01: An Introduction to Strategic Planning Module 02: Development of a Strategic Plan Module 03: Strategic Planning for Marketing Module 04: Strategic and Marketing Analysis Module 05: Internal Analysis Module 06: External Analysis Module 07: Market Segmentation, Targeting and Positioning Module 08: Approaches to Customer Analysis Module 09: Approaches to Competitor Analysis Curriculum Breakdown of Sales Skills Module 01: Introduction to Sales Module 02: Sales Growth Module 03: Sales Hypnosis Module 04: Sales Presentation Module 05: Sales and Marketing And More..... Curriculum Breakdown of Supply Chain Management Module 01: An overview of Supply Chain Management Module 02: Role of logistics of Supply Chain Module 03: Customer Response Principles and Systems Module 04: Supply Chain System and Principles Module 05: Global Supply Chain Operations And More..... Curriculum Breakdown of Certificate in Purchasing and Procurement Supply Chain Basics Role of Procurement in an Organisation The Purchasing Cycle Purchasing Toolkits Managing Competitive Bids And More..... Curriculum Breakdown of Transport And Logistics Module 01: Introduction to Logistic Management Module 02: Planning Framework for Logistics Module 03: Supply Chain Management Module 04: Logistics Management and Organisation Module 05: Sourcing, Purchasing, and Procurement And More..... CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Retail Management: Mastering Sales, Supply Chain, and Logistics course is designed for individuals who are interested in pursuing a career in the retail industry and aspire to develop comprehensive skills in sales, supply chain management, and logistics. It is suitable for aspiring retail managers, sales professionals, supply chain coordinators, purchasing and procurement specialists, and individuals seeking to enhance their knowledge and expertise in the retail sector. Career path Jobs related to this Retail Management: Mastering Sales, Supply Chain, and Logistics course in the UK: Retail Store Manager - £25,000 to £45,000 per year. Sales Representative - £20,000 to £30,000 per year plus commission. Supply Chain Coordinator - £25,000 to £35,000 per year. Purchasing and Procurement Specialist - £30,000 to £40,000 per year. Certificates 6 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hardcopy Certificate Hard copy certificate - £10.79 CPD Accredited Hardcopy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each