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Have you ever regretted not being able to build furniture even though you had the design in your head but lacked the fundamental skills? Or do you find it frustrating every time you hire a carpenter to fix one of your household objects because it is so expensive? Then you need to take this course. This Carpentry course is here to educate you on the fundamentals and more advanced concepts of carpentry to help you prepare or mend your own household items or launch your career as a carpenter. Enrol today to complete the Carpentry course and make a mark on the job market. Why would you choose the Carpentry course: Lifetime access to Carpentry course materials Full tutor support is available from Monday to Friday with the Carpentry course Learn Carpentry skills at your own pace from the comfort of your home Gain a complete understanding of Carpentry course Accessible, informative Carpentry learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Carpentry course Study Carpentry in your own time through your computer, tablet or mobile devic A 100% learning satisfaction guarantee with your Carpentry course Course Curriculum Module 01: Introduction to Carpentry Module 02: Tool Checklist and Use Module 03: Building Materials Module 04: Adhesives and Fasteners Module 05: Floor Systems Module 06: Wall Framing Module 07: Roof Framing and Siding Module 08: Windows and Exterior Doors Module 09: Stair Construction Module 10: Concrete Construction Learning outcomes of the Carpentary Course: Learn the fundamentals of carpentry. Find out about the essential tools. Gain knowledge of building materials. Get an idea about floor systems. Learn about siding, roof and wall framing. Study the design of windows and exterior doors. Know about concrete and stair construction. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone can enrol in this carpentry course, regardless of background. However, this course may be beneficial for the following: Beginner Carpenters Carpenter apprentice Carpentry company owners Requirements To enrol in this Carpentry course, all you need is a basic understanding of the English Language and an internet connection. Career path After finishing this Carpentry course, you can investigate popular and in-demand careers in the carpentry industry with further education and training. Carpenter - Salary: £17,000 to £38,000 Formworker - Salary: £19,000 to £30,000 Handyperson - Salary: £17,000 to £28,000 Shopfitter - Salary: £17,000 to £35,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you passionate about creating breathtaking floral designs that leave lasting impressions? Do you dream of transforming ordinary spaces into extraordinary experiences with the beauty of flowers? Our Events Floral Arrangement & Design course is the perfect opportunity to turn your floral aspirations into reality! Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Events Floral Arrangement & Design course, learners will explore the fundamentals of design, including essential elements and principles. They will gain hands-on experience in creating a variety of floral arrangements, starting from basic techniques and progressing to more advanced designs. The course covers a range of styles and themes, ensuring students can craft beautiful and unique arrangements for different occasions. Special focus is given to wedding floristry, teaching how to design elegant bouquets and decorations tailored for weddings. Additionally, the course includes training on creating respectful and tasteful funeral flower arrangements. Throughout, students will develop their creativity, learn to use different flowers and materials effectively, and master the skills needed for professional floral design. This comprehensive course equips learners with the knowledge and practical expertise to excel in the floral arrangement industry. Course Curriculum Module 01: Elements and Principles of Design part 1 Module 02: Elements and Principles of Design part 2 Module 03: How to Make Floral Arrangements- part 1 Module 04: How to Make Floral Arrangements- part 2 Module 05: Beautiful Floral Designs part 1 Module 06: Beautiful Floral Designs part 2 Module 07: Wedding Floristry- part 1 Module 08: Wedding Floristry- part 2 Module 09: Making Funeral Flower Arrangements Learning Outcomes Master the foundational elements and principles of floral design. Create stunning floral arrangements with expert techniques and tools. Design beautiful, impactful floral displays for various events. Develop exquisite floral arrangements tailored for weddings. Craft meaningful and elegant funeral flower arrangements. Integrate advanced floral design principles into your creative process. CPD 10 CPD hours / points Accredited by CPD Quality Standards Events Floral Arrangement & Design 1:47:10 1: Module 01: Elements and Principles of Design part 1 12:44 2: Module 02: Elements and Principles of Design part 2 11:28 3: Module 03: How to Make Floral Arrangements- part 1 18:13 4: Module 04: How to Make Floral Arrangements- part 2 07:07 5: Module 05: Beautiful Floral Designs part 1 11:07 6: Module 06: Beautiful Floral Designs part 2 10:05 7: Module 07: Wedding Floristry- part 1 13:01 8: Module 08: Wedding Floristry- part 2 08:45 9: Module 09: Making Funeral Flower Arrangements 13:40 10: CPD Certificate - Free 01:00 Who is this course for? Aspiring florists seeking design knowledge. Event planners enhancing their floral skills. Hobbyists passionate about floral arrangement. Wedding coordinators specializing in floristry. Funeral directors offering personalised flower arrangements. Career path Event Florist Wedding Florist Floral Designer Funeral Florist Floral Design Instructor Floral Shop Owner Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Embark on an exciting journey into the world of 'Dog Training' with our comprehensive course. Whether you're a passionate dog lover or an aspiring dog trainer, this course provides a rich learning experience. 'The Proof Is In The Pudding,' and by the end of this course, you'll have a proven track record in understanding canine behavior, addressing common dog issues, and effectively communicating with your four-legged friends. Discover the secrets of curbing aggression and food-stealing, master the art of greeting dogs, and learn to tackle separation anxiety. Decode the language of dogs and find answers to popular dog questions. You'll even gain valuable insights into puppy training. This course equips you with the skills and knowledge required for successful dog training consultations. Join us and embark on an enriching journey towards becoming a proficient dog trainer. Learning Outcomes Understand dog behavior and language. Effectively address aggression, food-stealing, and separation anxiety. Master techniques to prevent jumping up. Provide expert advice on common dog and puppy training questions. Conduct successful dog training consultations with clients. Why choose this Dog Training course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Dog Training course for? Aspiring dog trainers looking to enhance their skills. Dog owners interested in understanding and training their pets. Animal lovers keen on mastering canine behavior. Professionals in pet-related fields seeking to expand their knowledge. Anyone passionate about fostering a better relationship with dogs. Career path Professional Dog Trainer: £18,000 - £30,000 Canine Behaviorist: £20,000 - £35,000 Dog Training Consultant: £20,000 - £35,000 Pet Care Specialist: £16,000 - £25,000 Animal Welfare Officer: £18,000 - £30,000 Pet Retail Manager: £18,000 - £30,000 Prerequisites This Dog Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Dog Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: The Proof Is In The Pudding Why Getting 2, 8 Week Old Parson Terrier Puppies Changed My Life And My Career! 00:03:00 Module 02: Here's What You'll Get From This Course Here's what you'll get from this course 00:03:00 Module 03: Feeding Time - Aggression and Stealing Food How To Communicate You're In Charge During Feeding Time 00:10:00 How To Stop Food Aggression And Stealing Food 00:08:00 This Dog Is A Professional At Stealing Food, You'll Be Amazed At What He Does! 00:04:00 Module 04: The Right Way To Greet A Dog And Stop Jumping Up How You Greet Your Dog Says So Much More Than Hello - Here's Why 00:12:00 It's Not As Difficult As You May Think To Do And Makes The World Of Difference 00:05:00 Help! What When Visitors Come Round And Get Jumped On? Here's What To Do 00:05:00 Here's The Right Way For Guests To Enter Your Home And Stop Jumping Up 00:02:00 Module 05: Separation Anxiety How To Stop Dogs Barking, Chewing, Panting And Pacing When Left Alone 00:13:00 The Time To Get This Right Is When They Are A Puppy - Here's How To Do It 00:02:00 Can You Resolve Separation In Dogs Of All Ages? Yes! Here's How 00:02:00 Module 06: Dog Language - What They're Really Saying! Is Your Dog Trying To Calm You Down?! Find Out Here 00:09:00 This ONE Technique Works Like Magic With Numerous Unwanted Behaviours 00:10:00 The 3 F's For Dogs And Top Tips 00:01:00 Module 07:The Answers To 10 Popular Dog Questions You Are Likely To Be Asked Read This First As It Will Really Help You With The Following Videos 00:20:00 Here's The Answers To Frequently Asked Dog Training Questions Numbers 1 and 2 00:09:00 Here's The Answers To Commonly Asked Dog Training Questions Numbers 3 and 4 00:09:00 Here's The Answers To Frequently Asked Dog Training Questions Numbers 5 and 6 00:06:00 Here's The Answers To Top Dog Training Questions 7 and 8 00:09:00 Here's The Answers To Commonly Asked Dog Training Questions 9 and 10 00:08:00 Module 08: The Answers To 10 Common Puppy Training Questions That You'll Likely To Be Asked Read This First As It Will Really Help You With The Following Videos 00:25:00 Here's The Answers To Commonly Asked Puppy Training Questions Numbers 1 and 2 00:10:00 Here's The Answers To Popular Puppy Training Questions 3 and 4 00:05:00 Here's The Answers To Common Puppy Training Questions Numbers 5 and 6 00:07:00 Here's The Answers To Popular Puppy Training Questions Numbers 7 and 8 00:06:00 Here' The Answers To Common Puppy Training Questions Numbers 9 and 10 00:09:00 Module 09: Dog Training Consultations With Clients Someone Has Said Yes To A Dog Training Consultation With You - Here's What To Do 00:09:00 Dog Training Consultation Form 00:05:00 Dog Training Confirmation Letter Template - Page 1 00:05:00 Dog Training Confirmation Letter Template - Page 2 00:05:00 Top Tips Of What To Include During Your Dog Training Consultation 00:14:00 Top Tips Of What To Include During A Dog Training Consultation Handout 00:05:00 Agreement Letters To Be Signed After The Consultation 00:06:00 Agreement Letter Template - The One You Sign And Leave With Your Client 00:05:00 Agreement Letter Template - The One Your Client Signs And You Keep 00:05:00 How To Leave A Consultation On A High 00:02:00 The Best 'Feel Good' Dog Poem Ever! 00:05:00 Mock Exam Mock Exam - Dog Training 00:20:00 Final Exam Final Exam - Dog Training 00:20:00

Embark on a captivating journey into the world of artificial intelligence with our course, 'Machine Learning Basics.' This voyage begins with an immersive introduction, setting the stage for an exploration into the intricate and fascinating realm of machine learning. Envision yourself unlocking the mysteries of algorithms and data patterns, essential skills in today's technology-driven landscape. The course offers a comprehensive foray into the core principles of machine learning, starting from the very basics and gradually building to more complex concepts, making it an ideal path for beginners and enthusiasts alike. As you delve deeper, each section unravels a vital component of machine learning. Grasp the essentials of regression analysis, understand the role of predictors, and navigate through the functionalities of Minitab, a key tool in data analysis. Journey through the structured world of regression trees and binary logistic regression, and master the art of classification trees. The course also emphasizes the importance of data cleaning and constructing robust data models, culminating in the achievement of learning success. This course is not just an educational experience; it's a gateway to the future of data science and AI. Learning Outcomes Comprehend the basic principles and applications of machine learning. Develop proficiency in regression analysis and predictor identification. Gain practical skills in Minitab for data analysis. Understand and apply regression and classification trees. Acquire expertise in data cleaning and model creation. Why choose this Machine Learning Basics course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Machine Learning Basics course for? Novices eager to delve into machine learning. Data enthusiasts looking to enhance their analytical skills. Professionals in IT and related fields expanding their expertise. Academics and students in computer science and data studies. Career changers interested in the field of data science and AI. Career path Data Analyst - £30,000 to £55,000 Machine Learning Engineer - £40,000 to £80,000 AI Developer - £35,000 to £75,000 Business Intelligence Analyst - £32,000 to £60,000 Research Scientist (Machine Learning) - £45,000 to £85,000 Software Engineer (AI Specialization) - £38,000 to £70,000 Prerequisites This Machine Learning Basics does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Machine Learning Basics was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction Introduction to Supervised Machine Learning 00:06:00 Section 02: Regression Introduction to Regression 00:13:00 Evaluating Regression Models 00:11:00 Conditions for Using Regression Models in ML versus in Classical Statistics 00:21:00 Statistically Significant Predictors 00:09:00 Regression Models Including Categorical Predictors. Additive Effects 00:20:00 Regression Models Including Categorical Predictors. Interaction Effects 00:18:00 Section 03: Predictors Multicollinearity among Predictors and its Consequences 00:21:00 Prediction for New Observation. Confidence Interval and Prediction Interval 00:06:00 Model Building. What if the Regression Equation Contains 'Wrong' Predictors? 00:13:00 Section 04: Minitab Stepwise Regression and its Use for Finding the Optimal Model in Minitab 00:13:00 Regression with Minitab. Example. Auto-mpg: Part 1 00:17:00 Regression with Minitab. Example. Auto-mpg: Part 2 00:18:00 Section 05: Regression Trees The Basic idea of Regression Trees 00:18:00 Regression Trees with Minitab. Example. Bike Sharing: Part1 00:15:00 Regression Trees with Minitab. Example. Bike Sharing: Part 2 00:10:00 Section 06: Binary Logistics Regression Introduction to Binary Logistics Regression 00:23:00 Evaluating Binary Classification Models. Goodness of Fit Metrics. ROC Curve. AUC 00:20:00 Binary Logistic Regression with Minitab. Example. Heart Failure: Part 1 00:16:00 Binary Logistic Regression with Minitab. Example. Heart Failure: Part 2 00:18:00 Section 07: Classification Trees Introduction to Classification Trees 00:12:00 Node Splitting Methods 1. Splitting by Misclassification Rate 00:20:00 Node Splitting Methods 2. Splitting by Gini Impurity or Entropy 00:11:00 Predicted Class for a Node 00:06:00 The Goodness of the Model - 1. Model Misclassification Cost 00:11:00 The Goodness of the Model - 2 ROC. Gain. Lit Binary Classification 00:15:00 The Goodness of the Model - 3. ROC. Gain. Lit. Multinomial Classification 00:08:00 Predefined Prior Probabilities and Input Misclassification Costs 00:11:00 Building the Tree 00:08:00 Classification Trees with Minitab. Example. Maintenance of Machines: Part 1 00:17:00 Classification Trees with Miitab. Example. Maintenance of Machines: Part 2 00:10:00 Section 08: Data Cleaning Data Cleaning: Part 1 00:16:00 Data Cleaning: Part 2 00:17:00 Creating New Features 00:12:00 Section 09: Data Models Polynomial Regression Models for Quantitative Predictor Variables 00:20:00 Interactions Regression Models for Quantitative Predictor Variables 00:15:00 Qualitative and Quantitative Predictors: Interaction Models 00:28:00 Final Models for Duration and TotalCharge: Without Validation 00:18:00 Underfitting or Overfitting: The 'Just Right Model' 00:18:00 The 'Just Right' Model for Duration 00:16:00 The 'Just Right' Model for Duration: A More Detailed Error Analysis 00:12:00 The 'Just Right' Model for TotalCharge 00:14:00 The 'Just Right' Model for ToralCharge: A More Detailed Error Analysis 00:06:00 Section 10: Learning Success Regression Trees for Duration and TotalCharge 00:18:00 Predicting Learning Success: The Problem Statement 00:07:00 Predicting Learning Success: Binary Logistic Regression Models 00:17:00 Predicting Learning Success: Classification Tree Models 00:09:00

Imagine the smell of freshly baked chocolate brownies travelling through your kitchen or the taste of a warm, gooey cinnamon roll on a cold winter day. With this Artisan Pastry & Desserts - Essential Beginner Baking course, you'll learn how to make all your favourite pastries and desserts. From classic chocolate brownies to more unique creations like stroopwafels and tarte tatin, you can make them all. This comprehensive guide is tailor-made for those taking their first steps in the enchanting world of baking. So you don't have to worry about a thing! The Artisan Pastry & Desserts course kickstarts with an engaging introduction. It is then followed by a journey through the magic of flavours and textures found in classic confections like chocolate brownies, apple tart using Pate Sablee, and doughnuts with the duo of chocolate and cinnamon. Turn ordinary moments into extraordinary celebrations with our step-by-step guide to crafting authentic Stroopwafels and cinnamon rolls. We provide expert tips, clear instructions, and supportive guidance, helping you transform simple ingredients into culinary masterpieces. Master the art of creating the delectable Tarte Tatin with puff pastry, ensuring you never run out of delightful dessert ideas for any occasion. The Artisan Pastry & Desserts course doesn't end there. As a bonus, delve into the heart of artisan baking with our special section on 'Sourdough & Beyond!' Here, you'll learn how to bake with the tangy, earthy flavours of sourdough, exploring techniques that take your baking prowess to the next level. Embark on this sweet journey with us, and let your creativity rise like perfectly leavened dough! Enrol now and start creating delightful desserts that will amaze your friends and family. Learning Outcome:Upon completion of the Artisan Pastry & Desserts course, you will be able to: Understand the fundamentals of baking, including techniques and ingredient functions.Master the preparation of classic desserts like chocolate brownies and apple tarts.Learn to craft doughnuts with chocolate and cinnamon flavour profiles.Gain proficiency in baking Dutch Stroopwafels and homemade cinnamon rolls.Develop skills to make a tantalising Tarte Tatin using puff pastry.Understand the science behind making and maintaining a sourdough starter.Learn to bake using sourdough for a range of breads and pastries.Enhance creativity and confidence in the kitchen with a focus on artisan pastries. Who is this course for?This Artisan Pastry & Desserts course is perfect for: Absolute beginners with a passion for baking.Home cooks looking to expand their dessert repertoire.Aspiring bakers seeking to understand the science of baking.Food enthusiasts interested in artisan pastry-making.Individuals planning to start their own home baking business. Career PathCompleting this Artisan Pastry & Desserts - Essential Beginner Baking course could pave the way for various baking-related careers in the UK. You could start as a pastry chef or baker in restaurants, bakeries, or hotels, leveraging your skills to create delightful pastries and desserts. Alternatively, you might also consider establishing your own artisan bakery or a home-based baking business. With increasing consumer interest in homemade, artisanal goods, your specialised skills could help you carve a niche in the UK's flourishing bakery industry. How is the course assessed? To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion. Will I receive a certificate of completion? Upon successful completion, you will qualify for the UK and internationally-recognised certification and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £9 and Hardcopy Certificate for £15. Why study this course The course will be very useful for all types of learners. Whether you are an absolute beginner or a professional the course will enhance your expertise and boost your skills to make the perfect mouth watering desserts. You will also get an accredited qualification attesting to your knowledge. Artisan Pastry & Desserts - Essential Beginner Baking Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Course Curriculum Course Introduction Welcome to the Artisan Pastry & Desserts Course 00:02:00 Make Your Sourdough Starter 00:02:00 Chocolate Brownies Chocolate Brownies Recipe Introduction & Ingredients 00:01:00 Melting your Chocolate & Butter Mixture 00:02:00 Chocolate Batter Mix 00:02:00 Bake your Brownies! 00:01:00 Chocolate Brownie Conclusion 00:01:00 Apple Tart - Pate Sablee Apple Tart Recipe Introduction & Ingredients 00:02:00 Pâte Sablée Dough Mix 00:02:00 Bake Your Pâte Sablée 00:02:00 Peeling & Cutting your Apples 00:02:00 Creating your Purée 00:01:00 Preparing your Apple Slices 00:02:00 Tart Assembly 00:01:00 Apple Tart Conclusion 00:01:00 Doughnuts - Chocolate & Cinnamon Doughnuts Recipe Introduction & Ingredients 00:01:00 Doughnut Dough Mix 00:01:00 Stretch & Folds 00:02:00 Dough Preparation 00:02:00 Fry Your Doughnuts 00:02:00 Prepare Your Toppings 00:02:00 Artisan Doughnut Conclusion 00:01:00 Stroopwafels Stroopwafels Recipe Introduction & Ingredients 00:01:00 Stroopwafel Dough Mix 00:01:00 Stretch & Folds 00:01:00 Shape Your Waffles 00:03:00 Cooking Your Waffles 00:01:00 Let's Make Syrup! 00:02:00 Stroopwafel assembly & Conclusion 00:02:00 Cinnamon Rolls Cinnamon Rolls Recipe Introduction & Ingredients 00:01:00 Cinnamon Rolls Dough Mix 00:02:00 Stretch & folds 00:02:00 Cinnamon Roll Dough Preparation 00:03:00 Prepare Your Icing 00:01:00 Bake Your Cinnamon Rolls Conclusion 00:01:00 Tarte Tatin - Puff Pastry Tarte Tatin Recipe Introduction & Ingredients 00:02:00 Puff Pastry Dough Mix 00:01:00 Stretch & Folds dss 00:01:00 Shape Your Dough 00:02:00 Create a Beurrage 00:02:00 Dough & Butter Folds 00:04:00 Peeling & Cutting your Apples 00:02:00 Let's Make Caramel! 00:01:00 Bake Your Tarte 00:02:00 Tarte Tatin Conclusion 00:01:00 Bonus Section: Sourdough & Beyond! The Final Lesson 00:01:00

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Overview This comprehensive course on British Sign Language Interpreter Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This British Sign Language Interpreter Training comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this British Sign Language Interpreter Training. It is available to all students, of all academic backgrounds. Requirements Our British Sign Language Interpreter Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 17 sections • 129 lectures • 09:18:00 total length •What is British Sign Language?: 00:01:00 •Fingerspelling A-Z with Subtitles: 00:02:00 •Fingerspelling A-Z without Subtitles: 00:01:00 •Fingerspelling A-Z: 00:00:00 •Fingerspelling Right or Left Handed: 00:01:00 •A to Z Cards: 00:10:00 •1st Name A to Z in 3 parts - Fingerspelling: 00:07:00 •1st Name A to Z Fingerspelling: 00:10:00 •Fingerspelling - Fill in the blanks: 00:02:00 •Fingerspelling - Fill in the Blanks: 00:10:00 •What is my name and Live, Where? (UK): 00:03:00 •Who am I and Live Where in UK: 00:10:00 •Meeting People and Introduction with Subtitles: 00:02:00 •Meeting People and Introduction without Subtitles DONE: 00:02:00 •Questions Signs with without Subtitles: 00:01:00 •Family sentences Homework: 00:04:00 •Meeting People: 00:10:00 •Families: 00:10:00 •Families Sign Part 1 with Subtitles: 00:01:00 •Families Sign Part 2 with Subtitles: 00:02:00 •Families Sign Part 1 without Subtitles DONE: 00:01:00 •Families Sign Part 2 without Subtitles: 00:02:00 •Number 0 to 100: 00:05:00 •Numbers: 00:10:00 •Numbers: 00:02:00 •Numbers: 00:10:00 •Bingo Numbers Games (4): 00:04:00 •BINGO 4 Games: 00:10:00 •Phone Numbers: 00:10:00 •Time and Calendar Signs with Subtitles: 00:01:00 •Time and Calendar without Subtitles: 00:01:00 •Calendars: 00:10:00 •Calendars Birthday Ages and Names: 00:10:00 •What is the Time? With Subtitles: 00:01:00 •What is the Time? Without Subtitles: 00:01:00 •What is the time: 00:10:00 •Calendar Signs with Subtitles: 00:05:00 •Calendar Signs without Subtitles: 00:05:00 •Birthday, When?: 00:02:00 •Birthday When: 00:10:00 •Colour Signs with Subtitles: 00:01:00 •Colour Signs without Subtitles: 00:01:00 •Colours: 00:04:00 •Colours: 00:10:00 •Draw a colour Elephant: 00:02:00 •HNADOUT ANSWER Draw a colour Elephant: 00:00:00 •Transports: 00:10:00 •Transports sign with Subtitles: 00:02:00 •Transports sign without Subtitles: 00:01:00 •Transport and Time Signs with Subtitles: 00:01:00 •Transport and Time Signs without Subtitles: 00:01:00 •Weather Signs with Subtitles: 00:01:00 •Weather Signs without Subtitles: 00:01:00 •Weather: 00:10:00 •Weather and Questions: 00:01:00 •Directions Signs with Subtitles: 00:02:00 •Directions Signs without Subtitles: 00:02:00 •Directions: 00:06:00 •Questions for Directions Signs with Subtitles: 00:01:00 •Questions on Directions Signs without Subtitles: 00:01:00 •Non-Manual Features (NMF) in BSL: 00:10:00 •Affirmative & Negative Signs with Subtitles: 00:01:00 •Affirmative & Negative Signs without Subtitles: 00:01:00 •Affirmative and Negative: 00:10:00 •Activities Interests and Sports Handouts: 00:10:00 •Information about different clubs: 00:10:00 •Interests and Hobbies with Subtitles: 00:03:00 •Interests and Hobbies without Subtitles: 00:01:00 •Sports Signs with Subtitles: 00:03:00 •Sports Signs without Subtitles: 00:03:00 •Hobbies/Interests Questions with Subtitles: 00:01:00 •Hobbies/Interests Questions without Subtitles: 00:01:00 •Sports Clubs: 00:01:00 •Description of a Person with Subtitles: 00:04:00 •Description of a Person without Subtitles: 00:04:00 •Describing a Person: 00:13:00 •Describing Clothes with Subtitles: 00:02:00 •Describing Clothes without Subtitles: 00:02:00 •Wearing Clothes: 00:13:00 •A -Z of Animals with Subtitles: 00:02:00 •A -Z of Animals without Subtitles: 00:02:00 •Animal A to Z: 00:22:00 •Questions about Pets with Subtitles: 00:01:00 •Questions about Pets without Subtitles: 00:01:00 •STUDY About Pets: 00:02:00 •STUDY ANSWERS About Pets: 00:01:00 •Money Signs (Part 1) with Subtitles: 00:01:00 •Money Signs (Part 1) without Subtitles: 00:01:00 •Money Signs (Part 2) with Subtitles: 00:01:00 •Money Signs (Part 2) without Subtitles: 00:01:00 •How Much is it?: 00:01:00 •How much is it: 00:01:00 •Foods and Drinks with Subtitles: 00:09:00 •Foods and Drinks without Subtitles: 00:09:00 •Food and Drinks: 00:12:00 •Hurley's Food and Drink Menu with Images: 00:09:00 •Hurley's Food and Drink Menu without Images: 00:09:00 •HANDOUT Top Eat Menu: 00:02:00 •Hurley' s Food and Drink Menu: 00:10:00 •STUDY At the Restaurant: 00:10:00 •STUDY HANDOUT ANSWERS At the Restaurant: 00:02:00 •STUDY: BSL LEVEL 1 EXAM: 00:04:00 •STUDY ANSWERS : BSL LEVEL 1 EXAM: 00:01:00 •Asking Questions about the Jobs without Subtitles: 00:02:00 •Asking Questions about the Jobs without Subtitles: 00:02:00 •STUDY What is My Job: 00:05:00 •Job Vocabulary with Subtitles: 00:06:00 •Job Vocabulary without Subtitles: 00:06:00 •Jobs Signs with Images: 00:02:00 •Jobs Signs without Images: 00:02:00 •Type of Buildings with Subtitles: 00:03:00 •Type of Buildings without Subtitles: 00:03:00 •At Home (Room) with subtitles: 00:03:00 •At Home (Room) without Subtitles: 00:01:00 •At Home - What is in each room with subtitles: 00:05:00 •At Home - What is in each room without Subtitles: 00:05:00 •How to describe each room with Subtitles: 00:12:00 •Day to Day Routine with Images: 00:02:00 •Day to Day Routine without images: 00:02:00 •Emotional Signs with Subtitles: 00:02:00 •Emotional Signs without Subtitles: 00:02:00 •Emotional Signs: 00:02:00 •Emotional Stories Study: 00:05:00 •Countries and Flags: 00:04:00 •L2 Itemising_Listings inc 4 Stories: 00:09:00 •L2 Multi-Channels Sign with Subtitles: 00:03:00 •L2 Multi-Channels Sign without Subtitles: 00:03:00 •Transport HOMEWORK: 00:03:00 •Assignment - British Sign Language Interpreter Training: 00:00:00

Overview This comprehensive course on Forest Schooling will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Forest Schooling  comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enroll in this course today to fast-track your career ladder How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Forest Schooling. It is available to all students, of all academic backgrounds Requirements Our Forest Schooling is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smart phones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillet will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 10 sections • 10 lectures • 01:30:00 total length •Forest Schooling: 00:06:00 •Benefits of Forest Schooling: 00:10:00 •Forest School Programme: 00:14:00 •Learning Activities in Forest School: 00:10:00 •Playing Activities in Forest School: 00:10:00 •Survival Activities in Forest School: 00:12:00 •Child Development: 00:12:00 •Eco-Friendly Forest Schooling: 00:08:00 •Safety and Risk Management: 00:08:00 •Assignment - Forest Schooling: 00:00:00

Overview This comprehensive course on American Sign Language (ASL) will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This American Sign Language (ASL) comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this American Sign Language (ASL). It is available to all students, of all academic backgrounds. Requirements Our American Sign Language (ASL) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 10 sections • 53 lectures • 01:57:00 total length •Introduction: 00:01:00 •Alphabet with text: 00:02:00 •alphabet without text: 00:01:00 •Letter test without text: 00:02:00 •Letter test with text: 00:02:00 •Finger spelling names without text: 00:02:00 •Finger spelling names with text: 00:02:00 •More Names without text: 00:02:00 •More names with text: 00:02:00 •Introductions: 00:04:00 •Phrase test: 00:01:00 •Family Vocabulary: 00:03:00 •Question forms: 00:01:00 •Short story - receptive skill practice without text: 00:02:00 •Short story recap with text: 00:02:00 •Rooms in the house vocabulary: 00:15:00 •Animals: 00:01:00 •Animal phrase test without text: 00:02:00 •Animal phrase test reply with text: 00:02:00 •Animal phrase test 2 No text: 00:01:00 •Animal phase test 2 replay with text: 00:01:00 •Numbers 1 to 20: 00:03:00 •Number test and extra numbers: 00:03:00 •Number test 2: 00:02:00 •Money signs: 00:02:00 •Time and months: 00:04:00 •Mixed Number test: 00:04:00 •Mixed number test 2: 00:03:00 •Mixed number test 3: 00:03:00 •Using numbers for duplication: 00:02:00 •Story receptive practice - no text: 00:02:00 •Story receptive replay with text: 00:02:00 •Weather vocabulary: 00:02:00 •Weather phrase test without text: 00:01:00 •Weather phrase replay with text: 00:01:00 •Story receptive practice - no text: 00:01:00 •Story receptive replay with text: 00:01:00 •Transport Vocabulary: 00:02:00 •Transport phrases: 00:02:00 •Direction vocabulary: 00:02:00 •Direction phrases 1: 00:01:00 •Direction phrases 2: 00:02:00 •Direction phrases 3@: 00:02:00 •Getting around phrases - no text: 00:02:00 •Getting around phrases replay with text: 00:02:00 •Interest & Hobbies Vocabulary: 00:03:00 •Phrase test without text: 00:02:00 •Phrase test replay with text: 00:02:00 •Food and drink vocabulary: 00:04:00 •Food and drink vocabulary test: 00:01:00 •Food & drink phrase test - no text: 00:01:00 •Food and drink replay with text: 00:02:00 •American Sign Language Level - Handouts: 00:00:00