Learn the basic principles of good programme management using the MSP® approach and prepare for the Foundation and Practitioner examinations on this accredited programme. Duration: 5 days (32.5 hours) Our MSP® Foundation and Practitioner course is designed to teach the basic principles of good programme management in line with the Principles, Themes and Processes described in the MSP® approach. It also prepares delegates for the Foundation and Practitioner examinations. This course is designed for anyone who needs to understand programme management and the practical application of MSP® and to gain the MSP® Foundation and Practitioner qualifications. Delegates should have an understanding of and preferably experience in the issues surrounding business change The MSP® Foundation and Practitioner Course is based upon the “Managing Successful Programmes – 5th Edition” which describes “best practice” guidance for handling all types of transformational change programmes. These are intensive modules and require delegates to undertake some evening work in their own time. Objectives By the end of the course you will be able to: Describe the differences between programmes and projects Describe the Principles, Themes and Processes as described in the MSP® - 5th Edition Practice the application of MSP® Prepare for both the MSP® Foundation and Practitioner Exam Please note that examinations are the responsibility of the examination board, PEOPLECERT and must be organised separately by each person attending. Content Introduction Introduction – what is, and why use, Programme Management The Three Lenses of the MSP® FrameworkMSP PrinciplesMSP ThemesMSP Processes The Themes Overview – introduction to the seven Themes Organization – roles, accountabilities, responsibilities Design – Vision, Benefits, Risk, Target Operating Model Justification – Business case and financial planning Structure – Delivery approaches, Planning and control Knowledge – Knowledge and Information management Assurance – Assurance at multiple levels approach and planning Decisions – Decision-making, Issue and Risk resolution approaches, Data-gathering and options analysis The Processes Overview – the seven processes Identify the Programme – initial justification Design the Outcomes - establishing solid foundations Plan Progressive Delivery – build on the programme design Deliver the Capabilities– oversee programme delivery Embed the Outcomes – adopting new ways of working and realize the benefits Evaluate new information – collecting, evaluating, analysing and presenting new information Close the Programme – final assessment and release resources Practitioner Workshop and Examination MSP® Practitioner Examination Objectives and Guidance MSP® Review MSP® Practitioner Examination Workshops MSP® Practitioner Examination MSP® Foundation and Practitioner Examinations The MSP® Foundation Exam is of 1 hour duration and consists of 60 multiple choice questions. A Pass is 36 correct answers, 60%. The MSP® Practitioner Exam is a written paper of 2.5 hours duration. There are 70 Objective Test style questions to be answered in the 2.5 hours and the candidate may use an annotated manual. The candidate must score 42/70, 60%, to be successful. Presented in association with aims4change, a PEOPLECERT Accredited Training Organisation. MPS® is a Registered Trade Mark of AXELOS Limited.
Course Description Get instant knowledge from this bite-sized TEFL (TESOL) Masterclass Part - 1 course. This course is very short and you can complete it within a very short time. In this TEFL (TESOL) Masterclass Part - 1 course you will get fundamental ideas of TEFL (TESOL), the key strategy of English language teaching, pronunciation and so on. Enrol in this course today and start your instant first step towards introduction to english language teaching & learning. Learn faster for instant implementation. Learning outcome Familiarise with English language teaching & learning Understand linguistics Gain in-depth knowledge of the English pronunciation Deepen your understanding of teaching grammar and vocabulary Strengthen language teaching methodologies How Much Do English Teachers Earn? Senior - £45,000 (Apprx.) Average - £33,000 (Apprx.) Starting - £20,000 (Apprx.) Requirement Our TEFL (TESOL) Masterclass Part - 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. TEFL (TESOL) Masterclass Part - 1 Introduction to English Language Teaching & Learning 00:13:00 Linguistics 00:42:00 English Pronunciation 00:29:00 Teaching Grammar and Vocabulary 00:34:00 Language Teaching Methodologies 00:22:00 Assignment Assignment - TEFL (TESOL) Masterclass Part - 1 00:00:00
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Communication Skills Online Training This Communication Skills is designed for professionals who want to thrive in their profession. The qualification provides all of the necessary skills and knowledge to specialise in the field of communication. You will learn real-life knowledge and expertise from the industry experts and practitioners from this course. This Communication Skills elaborates how to improve your competency as a person in your profession while also outlining essential career insights in this sector. Consequently, you will get to strengthen your knowledge and skills with this course; on the other hand, see a clearer picture of your career growth in future. Thus, by the end of the course, you can equip yourself with the essentials to keep you afloat in the competition. Why Choose Communication Skills Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Communication Skills course developed by industry experts. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Communication Skills course. Communication Skills Training Learning Outcomes After completing this Communication Skills course, you will be able to: Identify common communication problems. Develop skills to ask questions that give you the information you need. Learn what your non-verbal messages are telling others. Develop skills to listen actively and be empathetic to others. Enhance your ability to handle difficult situations. Deal with situations assertively. Communicate effectively in a business and non-business environment. Reduce communication barriers in the workplace and beyond. Apply the techniques learned in this course to enhance your conversational skills. Strengthen working and personal relationships through powerful communication. Speak with clarity, confidence and eloquence in group discussions. Identify the different forms of communication and ways of communicating. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Communication Skills Course. Module 1: Introduction to Communication 18:29 1: Introduction to Communication 17:29 2: Quiz: Introduction to Communication 01:00 Module 2: The Communication Skills 19:34 3: The Communication Skills 17:34 4: Quiz: The Communication Skills 02:00 Module 3: Different Types of Communication 10:42 5: Different Types of Communication 09:42 6: Quiz: Different Types of Communication 01:00 Module 4: Different Methods of Communication 14:36 7: Different Methods of Communication 12:36 8: Quiz: Different Methods of Communication 02:00 Module 5: Styles of Communication 16:12 9: Styles of Communication 14:12 10: Quiz: Styles of Communication 02:00 Module 6: Barriers to Communication 22:39 11: Barriers to Communication 20:39 12: Quiz: Barriers to Communication 02:00 Module 7: Assessing Communication Competence: Relevant Criteria 12:25 13: Assessing Communication Competence: Relevant Criteria 10:25 14: Quiz: Assessing Communication Competence: Relevant Criteria 02:00 Module 8: Seven Actions for Effective Communication 12:04 15: Seven Actions for Effective Communication 09:04 16: Quiz: Seven Actions for Effective Communication 03:00 Module 9: Do's and Don'ts of Effective Communication 12:05 17: Do's and Don'ts of Effective Communication 10:05 18: Quiz: Do's and Don'ts of Effective Communication 02:00 Who is this course for? Communication Skills Training This Communication Skills Course is suitable for those who work in or aspire to work in the following professions: Sales Managers HR Assistants Business Owners & Entrepreneurs Public Speakers Administrative Assistant Administrative Coordinator Requirements Communication Skills Training Students who intend to enrol in Communication Skills course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Reed courses certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed
Course Description Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 1 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 1 course you will get fundamental ideas of phone-based customer service, the key understanding of customer relationship management and so on. Enrol in this course today and start your instant first step towards learning about customer service. Learn faster for instant implementation. Learning Outcome Familiarise with customer service Understand what's different about good customer service Gain in-depth knowledge of customer relationship management Deepen your understanding of customer service communication strategies How Much Do Customer Service Executives Earn? Senior - £38,000 (Apprx.) Average - £23,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Phone-Based Customer Service Part - 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 1 Module 01: Introduction to Customer Service 00:23:00 Module 02: What's Different about Good Customer Service? 00:12:00 Module 03: Customer Relationship Management 00:42:00 Module 04: Customer Service Communication Strategies 00:24:00 Assignment Assignment - Phone-Based Customer Service Part - 1 00:00:00
Course Description Get instant knowledge from this bite-sized Home Based Childcare Part - 2 course. This course is very short and you can complete it within a very short time. In this Home Based Childcare Part - 2 course you will get fundamental ideas of home-based childcare, the key understanding of healthy food for children, children with special needs and so on. Enrol in this course today and start your instant first step towards learning about safeguarding children. Learn faster for instant implementation. Learning Outcome Familiarise with safeguarding children Understand health and safety Gain in-depth knowledge of healthy food for children Deepen your understanding of children with special needs Learn about law and legislation How Much Do Child Care Workers Earn? Senior - £43,000 (Apprx.) Average - £27,000 (Apprx.) Starting - £17,000 (Apprx.) Requirement Our Home Based Childcare Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Home Based Childcare Part - 2 Module 01: Safeguarding Children 00:27:00 Module 02: Health and Safety 00:38:00 Module 03: Healthy Food for Children 00:30:00 Module 04: Children with Special Needs 00:45:00 Module 05: Law and Legislation 00:42:00 Assignment Assignment - Home Based Childcare Part - 2 00:00:00
This Leadership & Management will help you advance your career by providing you with the most up-to-date leadership & management information. The course requires no prior knowledge or experience, as candidates are introduced to the characteristics and qualities of an effective leader. The term 'leader' refers to someone who is followed by others, while 'manager' refers to someone who has people working for them. To guide his or her team to achieve organizational goals, a successful business owner must be both an influential leader and an active manager. Whether you are a novice or a seasoned pro, this Leadership & Management course will help you develop the leader within you. Learn how to build and optimize a high-performing team, cultivate an engaging organizational culture, and provide constructive feedback to coworkers by enrolling in this course. This course will help you get closer to your goals if you are new to leadership or looking to advance in your current position! By the end of the Leadership & Management, you will have a solid understanding of what makes a great leader and how to put the strategies you have learned into practice to advance your career. Enrol in this Leadership & Management to learn how to improve your leadership & management skills. Why Choose Diploma in Leadership & Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials of Leadership & Management. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Learning Outcomes After completing this course you will be able to: Become a successful leader. Distinguish between management and leadership and their impact. Encourage and reward workers who increase their production. Improve your professional communication skills. Examine various approaches, causes, and tactics that can help you advance your leadership skills and capabilities. Define the terms 'delegation' and 'leading by example.' Improve your team-building abilities. Give and receive positive reviews. Improve interviewing skills for effective employee recruitment. Summary Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Leadership & Management course. Module 01: Understanding Management & Leadership 11:50 1: Understanding Management & Leadership Preview 08:50 2: Quiz: Understanding Management & Leadership 03:00 Module 02: Leadership over Yourself 13:30 3: Leadership over Yourself 11:30 4: Quiz: Leadership over Yourself 02:00 Module 03: Creativity and Innovation 21:01 5: Creativity and Innovation 18:01 6: Quiz: Creativity and Innovation 03:00 Module 04: Leadership and Teambuilding 16:43 7: Leadership and Teambuilding 13:43 8: Quiz: Leadership and Teambuilding 03:00 Module 05: Motivation and People Management 20:14 9: Motivation and People Management 18:14 10: Quiz: Motivation and People Management 02:00 Module 06: Communication and Leadership 14:42 11: Communication and Leadership 12:42 12: Quiz: Communication and Leadership 02:00 Module 07: Presentation, One-to-one Interview and Meeting Management 16:20 13: Presentation, One-to-one Interview and Meeting Management 14:20 14: Quiz: Presentation, One-to-one Interview and Meeting Management 02:00 Module 08: Talent Management 24:17 15: Talent Management 21:17 16: Quiz: Talent Management 03:00 Module 09: Strategic Leadership 20:15 17: Strategic Leadership 17:15 18: Quiz: Strategic Leadership 03:00 Who is this course for? This Leadership & Management Course is for anyone serious about their professional development. This course is designed primarily for group leaders, managers at all levels, and business professionals. Students and recent graduates who want to improve their resumes and gain experience are also welcome to enrol in this Course. Requirements There are no specific requirements for this Leadership & Management Course because it does not require any advanced knowledge or skills. Certificates Reed courses certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed