6997 Courses

Duration 1 Days 6 CPD hours This course is intended for Everyone dealing with day to day work environment Overview Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives An Introduction to Conflict Resolution What is Conflict? What is Conflict Resolution? Understanding the Conflict Resolution Process The Thomas-Kilmann Instrument Collaborating Competing Compromising Accommodating Avoiding Creating an Effective Atmosphere Neutralizing Emotions Setting Ground Rules Choosing the Time and Place Creating Mutual Understanding What do I Want? What Do They Want? What Do We Want? Focusing on Individual Needs Finding Common Ground Building Positive Energy and Goodwill Strengthening Your Partnership Getting to the Root Cause Examining Root Causes Creating a Cause and Effect Diagram The Importance of Forgiveness Identifying the Benefits of Resolution Generating Options Generate, Don't Evaluate Creating Mutual Gain Options and Multiple Option Solutions Digging Deeper into Your Options Building a Solution Creating Criteria Creating a Shortlist Choosing a Solution Building a Plan The Short Version of the Process Evaluating the Situation Choosing Your Steps Creating an Action Plan Using Individual Process Steps Additional Tools Stress and Anger Management Techniques The Agreement Frame Asking Open Questions Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans

Our First Aid At Work Requalification Course is intended for anybody who has previously completed a First Aid At Work Course and whose certification is about to expire. This training will refresh your understanding of first aid, whilst also giving you the confidence to respond appropriately in an emergency situation.

whether you're working in a high-risk industry or just want to feel confident in case of an emergency, this course is perfect for you. This qualification is valid for 3 years although HSE guidelines state that employers should ensure their first aiders remain competent to perform their role. As such, it is strongly recommended that first aiders undertake annual refresher training to practise their skills and update their knowledge on the latest first aid procedures. To qualify for a 2 day refresher course candidates must have an in date Level 3 First Aid At Work qualification.

Elevate your knowledge and skills in working at heights safely. Comply with regulations, implement risk assessments, and master the use of specialized equipment for fall protection. This course makes you adept at ensuring workplace safety in elevated environments.

Elevate your investment skills by building a resilient all-season portfolio. This course equips you with the advanced strategies and psychological insights to make informed investment choices, regardless of market conditions. Navigate through volatility and stay committed to your long-term goals with our comprehensive guide to all-season investing.

Unlock the secrets of the wealthy by mastering diverse investment strategies designed to balance risk and reward. From value investing to real estate, cryptocurrencies to tax strategies, this course offers a holistic guide to building and sustaining wealth like never before.

Training programmes that inform students of corruption, procurement fraud and associated financial crime and money laundering its risk assessment and how to mitigate these risks within an organisation or national perspective.

Excavator training for all levels from experienced operators to complete novice excavator training

Forklift supervisors ensure safe operations by overseeing activities, conducting safety inspections, training operators, and managing compliance.