8612 Courses

Do you dream of managing successful deliveries - be it flower delivery, flood delivery, parcels, or complex projects? This course equips you with the skills to become a sought-after delivery manager. Master the in-demand Agile methodology, discover the secrets of efficient project breakdown, and explore the latest scheduling techniques. Whether you crave the fast-paced world of e-commerce or the strategic realm of project management, this course paves the way for a fulfilling career. Unleash your potential in the ever-evolving delivery landscape. This comprehensive course equips you with the expertise to excel in various delivery management roles, from overseeing Iceland deliveries to streamlining operations at Tesco. Gain the proficiency to navigate the complexities of project lifecycles, ensuring seamless service delivery across diverse industries. Learning Outcomes Grasp the fundamentals of delivery management and its critical role in various sectors. Understand the core principles of Agile working methodologies. Master the breakdown of projects into manageable components for efficient execution. Gain expertise in scheduling and managing projects using the Kanban method. Comprehend the importance of ICT in effective project management. Why buy this Delivery Manager Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Delivery Manager there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Delivery Manager course for? Individuals seeking a career in delivery management across various industries. Professionals aiming to upskill and enhance their project management capabilities. Those aspiring to transition into the dynamic world of Agile project management. Business owners seeking to optimize their delivery processes and boost efficiency. Anyone interested in acquiring the coveted skills of a successful delivery manager. Prerequisites This Delivery Manager does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Delivery Manager was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Service Delivery Manager: £35,000 - £50,000 per annum Agile Delivery Manager: £40,000 - £55,000 per annum Project Manager: £42,000 - £58,000 per annum Programme Manager: £50,000 - £65,000 per annum Operations Manager: £45,000 - £60,000 per annum Business Analyst: £38,000 - £53,000 per annum Course Curriculum Module 01: Introduction to delivery manager Introduction to Delivery Manager 00:40:00 Module 02: Introduction to Agile working Introduction to Agile Working 01:00:00 Module 03: Key Agile Concept Key Agile Concept 00:30:00 Module 04: What Is scrum What is Scrum 01:00:00 Module 05: Breakdown of an Entire Project Breakdown of an Entire Project 00:50:00 Module 06: Various Parts of an Agile Project Various Parts of an Agile Project 00:45:00 Module 07: Project Scheduling Using kanban Project Scheduling Using Kanban 00:40:00 Module 08: Importance of ICT in Project management Importance of ICT in Project management 00:40:00 Module 09: Project Closure Project Closure 00:30:00 Assignment Assignment - Delivery Manager 00:00:00

Elevate your athletic performance and achieve peak mental fitness with our comprehensive Sports Psychology course. Delve into the fascinating world of sports psychology and discover the mental strategies and techniques that elite athletes use to excel in their chosen sports. Explore the concept of mental toughness, learning how to develop resilience, overcome challenges, and maintain a positive mindset under pressure. Master the power of imagery, harnessing visualization techniques to enhance performance and achieve your goals. Uncover the secrets of motivation in sport, understanding the factors that drive athletes to train hard, compete with passion, and strive for success. Develop effective goal-setting strategies, setting clear, achievable, and measurable objectives to guide your training and performance. Learning Outcomes Gain a comprehensive understanding of sports psychology principles and their application in sport Develop mental toughness and resilience to overcome challenges and achieve peak performance Master imagery techniques to enhance performance, motivation, and confidence Implement effective goal-setting strategies to guide your training and progress Manage arousal, stress, and anxiety effectively to optimize performance Why choose this Sports Psychology course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Sports Psychology course for? Athletes seeking to enhance their mental performance and achieve their full potential Coaches seeking to understand and support the mental well-being of their athletes Parents seeking to support their child's sports participation in a positive and effective way Individuals interested in pursuing a career in sports psychology or related fields Anyone seeking to apply sports psychology principles to personal and professional development Career path Sports Psychologist (£30,000 - £50,000) Performance Coach (£35,000 - £55,000) Sport and Exercise Psychologist (£40,000 - £60,000) Mental Health Practitioner (£35,000 - £55,000) Sport Development Officer (£25,000 - £45,000) School Psychologist (£30,000 - £50,000) Prerequisites This Sports Psychology does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Sports Psychology was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01 - Introduction to Sports Psychology Introduction to Sports Psychology 00:27:00 Module 02 - Mental Toughness Mental Toughness 00:25:00 Module 03 - Imagery Imagery 00:34:00 Module 04 - Motivation in sport Motivation in Sport 00:26:00 Module 05 - Goal Setting in Sport Goal Setting in Sport 00:34:00 Module 06 - Arousal, Stress, and Anxiety Arousal, Stress, and Anxiety 00:33:00 Module 07 - Arousal Regulation Arousal Regulation 00:30:00 Module 08 - Concentration Concentration 00:39:00 Module 09 - Exercise and Psychological Wellbeing Exercise and Psychological Wellbeing 00:20:00 Module 10 - Athletic Injuries and Psychology Athletic Injuries and Psychology 00:32:00 Module 11 - Sports Psychology as a Coach Sports Psychology for a Coach 00:30:00 Module 12 - Parents Involvement in Sports Psychology Parents Involvement in Sports Psychology 00:28:00 Module 13 - Sports Psychology at Workplace Sports Psychology at Workplace 00:27:00 Module 14 - How to Be a Better Competitor How to Be a Better Competitor 00:19:00 Assignment Assignment - Sports Psychology 00:00:00

Immerse yourself in the world of security as you embark on a comprehensive training journey to become a proficient security guard. This course delves into various aspects of security, covering the definition, significance, and career prospects of a security guard in the UK. Explore critical skills such as risk analysis, crisis response, and physical and information security protection. Unveil the strategic use of technology in security management and master general patrol tactics, public relations, and traffic control techniques. Gain insights into handling workplace violence, legal regulations, and industry standards. Equip yourself with the knowledge and skills required to excel as a professional security guard. Learning Outcomes: Understand the concept and importance of security in various settings. Explore the career prospects and opportunities available for security guards in the UK. Learn to perform security risk analysis and develop strategies for risk reduction. Gain expertise in ensuring physical and information security protection. Develop crisis response skills to manage immediate security threats. Discover the effective use of technology for security management. Master general patrol tactics and techniques. Enhance public relations skills and traffic control proficiency. Why buy this Security Guard?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Security Guard you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Security Guard course is ideal for Individuals aspiring to pursue a career as a security guard. Current security professionals seeking to enhance their skills and knowledge. Those interested in understanding security practices and principles. Individuals with an interest in public safety and security. Prerequisites This Security Guard was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Security Officer - Average Earnings: £20,000 - £25,000 per year. Security Supervisor - Average Earnings: £25,000 - £30,000 per year. Security Manager - Average Earnings: £30,000 - £40,000 per year. Site Security Coordinator - Average Earnings: £25,000 - £30,000 per year. Corporate Security Officer - Average Earnings: £25,000 - £35,000 per year. Course Curriculum Module 01: Definition and Importance of Security Definition and Importance of Security 00:16:00 Module 02: Career Prospect of Security Guard in the UK Career Prospect of Security Guard in the UK 00:11:00 Module 03: Security Risk Analysis and Risk Reduction Security Risk Analysis and Risk Reduction 00:25:00 Module 04: Physical and Information Security Protection Physical and Information Security Protection 00:36:00 Module 05: Response to Immediate Crisis Response to Immediate Crisis 00:26:00 Module 06: The Use of Technology for Managing Security The Use of Technology for Managing Security 00:25:00 Module 07: General Patrol Tactics and Techniques General Patrol Tactics and Techniques 00:25:00 Module 08: Public Relations and Traffic Control Public Relations and Traffic Control 00:21:00 Module 09: Violence in the Workplace Violence in the Workplace 00:27:00 Module 10: Laws and Regulations Laws and Regulations 00:29:00

Unleash the Power of Pedagogy: Effective Communication Techniques for Teachers and Trainers Welcome to a transformative educational journey where communication becomes an art form, shaping the foundation of effective teaching. Our 'Effective Communication Techniques for Teachers and Trainers' course is a symphony of modules meticulously designed to elevate your communication prowess. Dive into the basics of communication, mastering both verbal and nonverbal strategies, and discover the pivotal role of effective listening. This course extends beyond the classroom, delving into communicating with parents, colleagues, administrators, and even in challenging circumstances. Learning Outcomes Grasp the fundamental concepts underpinning effective communication. Develop strategies for fostering a communicative classroom environment. Enhance verbal and nonverbal communication skills for impactful teaching. Utilize effective listening as a catalyst for understanding and connection. Master the art of communication in diverse scenarios, from parent interactions to challenging circumstances. Why choose this Effective Communication Techniques for Teachers and Trainers course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Effective Communication Techniques for Teachers and Trainers course for? Aspiring and practicing teachers seeking to enhance their communication skills. Trainers and educators aiming for a deeper connection with learners. School administrators and staff involved in communication with various stakeholders. Individuals looking to excel in communicative reading and storytelling. Those desiring to navigate challenging situations with finesse. Career path Educational Communicator: £25,000 - £40,000 Training Specialist: £30,000 - £45,000 School Liaison Officer: £25,000 - £35,000 Curriculum Developer: £30,000 - £45,000 Communication and Engagement Coordinator: £28,000 - £40,000 Educational Consultant: £35,000 - £50,000 Prerequisites This Effective Communication Techniques for Teachers and Trainers does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Effective Communication Techniques for Teachers and Trainers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Basic Concept of Communication Basic Concept of Communication 00:15:00 Module 02: Foundations of Classroom Communication Foundations of Classroom Communication 00:20:00 Module 03: Effective Verbal and Nonverbal Communication Effective Verbal and Nonverbal Communication 00:15:00 Module 04: Importance of Effective Listening Importance of Effective Listening 00:22:00 Module 05: Strategies for Building Effective Communication Strategies for Building Effective Communication 00:18:00 Module 06: Sharing Information in the Classroom Sharing Information in the Classroom 00:15:00 Module 07: Leading Classroom Discussions Leading Classroom Discussions 00:20:00 Module 08: Communicative Reading and Storytelling Communicative Reading and Storytelling 00:15:00 Module 09: Using Classroom Talk to Encourage Students' Thinking Using Classroom Talk to Encourage Students_ Thinking 00:25:00 Module 10: Communicating with Parents Communicating with Parents 00:22:00 Module 11: Communicating with Colleagues Communicating with Colleagues 00:18:00 Module 12: Communicating with Administrators Communicating with Administrators 00:25:00 Module 13: Communicating with Difficult People Communicating with Difficult People 00:20:00 Module 14: Communicating in Less-Than-Ideal Circumstances Communicating in Less-Than-Ideal Circumstances 00:20:00

Overview Learn about Hair & Beard Barbering Tools and Techniques from industry experts and boost your professional skill. This Hair & Beard Barbering Tools and Techniques course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Hair & Beard Barbering Tools and Techniques. You'll also gain the skills of Hair & Beard Barbering Tools and Techniques to excel in your job and tips to master professional skills in no time.  You'll be connected with the community of Hair & Beard Barbering Tools and Techniques professionals and gain first-hand experience of Hair & Beard Barbering Tools and Techniques problem-solving. The Hair & Beard Barbering Tools and Techniques  is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the Hair & Beard Barbering Tools and Techniques, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job.  This Hair & Beard Barbering Tools and Techniques will provide you with the latest information and updates of Hair & Beard Barbering Tools and Techniques. It will keep you one step ahead of others and increase your chances of growth. Why buy this Hair & Beard Barbering Tools and Techniques? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Hair & Beard Barbering Tools and Techniques you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Hair & Beard Barbering Tools and Techniques does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Hair & Beard Barbering Tools and Techniques was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Hair & Beard Barbering Tools and Techniques is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Hair & Beard Barbering Tools and Techniques Module 01: Introduction Introduction 00:05:00 Tools 00:15:00 Social aspect of the business part one 00:24:00 Social aspect of the business part two 00:10:00 How to interact with the clients 00:13:00 Negotiating and dealing with the financial aspect of the business 00:08:00 Dealing with you coworkers the problem that you might face 00:03:00 Module 02: Technical skills Consultation 00:07:00 After the consultation 00:11:00 Clipper work 1 00:12:00 Clipper work 2 00:14:00 Clipper work 3 00:07:00 Clipper work 4 00:09:00 Scissor work 00:15:00 Scissor work 2 00:16:00 Beard work 1 00:06:00 Beard work 2 00:16:00 Conclusion and end of the course 00:10:00

Overview Learn about HR, Data Protection and Employment Law from industry experts and boost your professional skill. This HR, Data Protection and Employment Law course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of HR, Data Protection and Employment Law. You'll also gain the skills of HR, Data Protection and Employment Law to excel in your job and tips to master professional skills in no time.  You'll be connected with the community of HR, Data Protection and Employment Law professionals and gain first-hand experience of HR, Data Protection and Employment Law problem-solving. The HR, Data Protection and Employment Law  is self-paced. You can complete your course and attend the examination in your suitable schedule. After completing the HR, Data Protection and Employment Law, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job.  This HR, Data Protection and Employment Law will provide you with the latest information and updates of HR, Data Protection and Employment Law. It will keep you one step ahead of others and increase your chances of growth. Why buy this HR, Data Protection and Employment Law? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the HR, Data Protection and Employment Law you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This HR, Data Protection and Employment Law does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This HR, Data Protection and Employment Law was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This HR, Data Protection and Employment Law is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Basic of Employment Law Basic of Employment Law 00:24:00 Module 02: Legal Recruitment Process Legal Recruitment Process 00:43:00 Module 03: Employment Contracts Employment Contracts 00:25:00 Module 04: Employee Handbook Employee Handbook 00:23:00 Module 05: Disciplinary Procedure Disciplinary Procedure 00:15:00 Module 06: National Minimum Wage & National Living Wage National Minimum Wage & National Living Wage 00:37:00 Module 07: Parental Right, Sick Pay & Pension Scheme Parental Right, Sick Pay & Pension Scheme 00:43:00 Module 08: Discrimination in the Workplace Discrimination in the Workplace 00:39:00 Module 09: Health & Safety at Work Health & Safety at Work 00:19:00 Module 10: Dismissal, Grievances and Employment Tribunals Dismissal, Grievances and Employment Tribunals 00:36:00 Module 11: Workplace Monitoring & Data Protection Workplace Monitoring & Data Protection 00:15:00 Mock Exam Mock Exam - HR, Data Protection and Employment Law 00:20:00 Final Exam Final Exam - HR, Data Protection and Employment Law 00:20:00

  Preparing for GCSE examinations is a crucial step towards a successful academic journey. Functional Skills Maths Level 2 (GCSE Preparation) is designed to equip learners with the essential mathematical skills needed to excel in these exams. Mathematics can often be a challenging subject, and many students face difficulties in mastering its concepts. Our course is here to address this problem and provide the necessary tools for success.   Preparing for GCSE exams is a pivotal step in one's academic journey, and the Functional Skills Maths Level 2 (GCSE Preparation) course offers essential knowledge across a diverse curriculum. From mastering numbers and fractions to unlocking the world of percentages and algebraic expressions, this course equips learners with the mathematical tools they need to succeed.    The importance of mathematics in daily life cannot be overstated. It is the foundation of problem-solving, critical thinking, and analytical skills. The main problem our course solves is the lack of confidence and proficiency in mathematics. By completing this course, learners will gain the knowledge and skills required to approach GCSE exams with confidence. The benefits of solving this problem include improved academic performance, enhanced problem-solving abilities, and increased career prospects.   Learning Outcomes Apply mathematical principles to solve real-life problems confidently. Understand and work with numbers, including negative numbers. Comprehend multiples, factors, and their applications. Master fractions, powers, and their practical use. Calculate percentages and their relevance in various scenarios. Manipulate expressions and equations effectively. Demonstrate proficiency in working with decimals. Apply ratio and proportion concepts in practical situations. Solve problems involving exponents and radicals. Interpret and create graphs to represent data accurately.   Who is this course for? Students preparing for GCSE mathematics examinations. Adults looking to refresh and strengthen their math skills. Anyone seeking to improve their proficiency in mathematics. Individuals aspiring to pursue careers in science, engineering, or finance. Teachers or tutors aim to enhance their math teaching skills.   Why Choose This Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success.   Career Path Teaching Assistant: £15,000 - £25,000 Data Analyst: £20,000 - £40,000 Financial Analyst: £25,000 - £60,000 Engineering Technician: £20,000 - £40,000 Science Researcher: £25,000 - £50,000   Prerequisite No prior qualifications or experience are necessary to enrol in the Functional Skills Maths Level 2 (GCSE Preparation) course. This course was created by professionals and is compatible with various devices, including PCs, Macs, tablets, and smartphones. As long as you have a reliable internet connection, you can access the course from anywhere at any time.   Certification Upon completion of the course content, a written evaluation awaits learners. Passing this assessment allows for the acquisition of a digital certificate at a nominal fee of £4.99 GBP. If a physical certificate is desired, it can be procured for an additional charge of £8. Course Curriculum Functional Skills Maths Level 2 Module 01: Numbers and Negative Numbers 00:30:00 Module 02: Multiples Factors 00:25:00 Module 03: Fractions and Power 01:10:00 Module 04: Percentages 00:35:00 Module 05: Expressions 00:40:00 Module 06: Decimals 00:35:00 Module 07: Ratio and Proportion 00:45:00 Module 08: Exponents and Radicals 00:50:00 Module 09: Graphs 00:50:00 Module 10: The Profit and Loss 00:30:00 Module 11: Perimeter and Area 00:45:00 Module 12: Averages 00:40:00 Module 13: Probability 00:35:00 Assignment Assignment - Functional Skills Maths Level 2 00:00:00

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

CPD Accredited | Career Oriented Learning Modules | 24x7 Tutor Support | Lifetime Access

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00