10568 Courses

Restaurant Management: Restaurant Management Course Online Introducing the Ultimate Restaurant Management: Restaurant Management Course Online Course! Are you ready to take your passion for food and hospitality to new heights? Do you dream of owning and managing your own successful restaurant? Look no further! Our comprehensive Restaurant Management: Restaurant Management Course is here to equip you with the knowledge and skills you need to excel in the exciting world of restaurant management. This Restaurant Management: Restaurant Management Course is designed for aspiring restaurant owners, managers, and industry professionals who are ready to elevate their careers and make their mark in the competitive culinary landscape. Whether you're starting from scratch or looking to enhance your existing expertise, our Restaurant Management: Restaurant Management Course has something to offer everyone. Don't miss out on this golden opportunity to take this exclusive Restaurant Management: Restaurant Management Course and unlock your potential and become a successful restaurant manager or owner. Enroll in our Restaurant Management: Restaurant Management Course today and embark on an exciting journey towards a thriving culinary career! Main Course: Restaurant Management Course 2 Free Courses included with Restaurant Management: Restaurant Management Course. Special Offers of this Restaurant Management: Restaurant Management Course: This Restaurant Management: Restaurant Management Course includes a FREE PDF Certificate. Lifetime access to this Restaurant Management: Restaurant Management Course Instant access to this Restaurant Management: Restaurant Management Course 24/7 Support Available to this Restaurant Management: Restaurant Management Course Restaurant Management: Restaurant Management Course Online The purpose of the Restaurant Management: Restaurant Management course is to give participants a thorough understanding of Restaurant Management: Restaurant Management. This Restaurant Management: Restaurant Management Course explains everything with a focus on legal ideas. Throughout this Restaurant Management: Restaurant Management Course you can learn best restaurant practices used in the business, and underlying knowledge. Everyone who wants to acquire the knowledge and abilities necessary to land a career in the restaurant management industry must take the restaurant management course. Following your completion of our Restaurant Management: Restaurant Management Course training, you will be more effective at work. Our Restaurant Management Course will provide you the skills you need to work more effectively and efficiently. Who is this course for? Restaurant Management: Restaurant Management Course Online This Restaurant Management: Restaurant Management Course is open to everyone. Requirements Restaurant Management: Restaurant Management Course Online To enrol in this Restaurant Management: Restaurant Management Course, students must fulfil the following requirements: Restaurant Management: Good Command over English language is mandatory to enrol in our Restaurant Management Course. Restaurant Management: Be energetic and self-motivated to complete our Restaurant Management Course. Restaurant Management: Basic computer Skill is required to complete our Restaurant Management Course. Restaurant Management: If you want to enrol in our Restaurant Management Course, you must be at least 15 years old. Career path Restaurant Management: Restaurant Management Course Online Restaurant manager: £30,000 - £35,000 per annum

Residential Letting: Residential Letting Agent Online If you want to learn about Residential Letting: Residential Letting course and become an expert in the field, you have arrived at the right place. Learn everything you need to know about being an outstanding letting agent or running a successful letting agency. This Residential Letting: Residential Letting course covers all of the duties and responsibilities that a good Residential Letting Agent must maintain and follow. Through this Residential Letting: Residential Letting Agent course you understand every UK regulation and protocol you'll need to succeed in this sector. With the use of practical examples throughout the Residential Letting: Residential Letting course, this Residential Letting: Residential Letting Agent course will provide you with a thorough understanding of your role. Whether you are already familiar with key lettings management skills, want to begin working in lettings management, want more training, or are simply interested in this field of study, this Residential Letting: Residential Letting course will cover a variety of modules and provide multiple examples for assessment. Enrol on our comprehensive Residential Letting: Residential Letting course and allow us to guide you into a valuable and ever-growing business field. Main Course: Residential Letting Course Free Courses included with Residential Letting: Residential Letting Course: Along with Residential Letting Course you will get free Level 5 Personal Development Along with Residential Letting Course you will get free Anger Management Along with Residential Letting Course you will get free Negotiation Skills Special Offers of this Residential Letting: Residential Letting Course; This Residential Letting: Residential Letting Course includes a FREE PDF Certificate. Lifetime access to this Residential Letting: Residential Letting Course Instant access to this Residential Letting: Residential Letting Course 24/7 Support Available to this Residential Letting: Residential Letting Course Residential Letting: Residential Letting Online The Residential Letting Course aims to equip learners with a solid understanding of the property industry, with a focus on the management side of residential lettings. This Residential Lettingprovides practical examples throughout to give you a better insight into your role. It covers all the duties and responsibilities that a good Residential Letting must adhere to. Who is this course for? Residential Letting: Residential Letting Online This Residential Letting: Residential Letting Course is designed for anyone interested in pursuing a career in Residential Lettings. Requirements Residential Letting: Residential Letting Online To enrol in this Residential Letting: Residential Letting Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Residential Letting: Residential Letting Course. Be energetic and self-motivated to complete our Residential Letting: Residential Letting Course. Basic computer Skill is required to complete our Residential Letting: Residential Letting Course. If you want to enrol in our Residential Letting: Residential Letting Course, you must be at least 15 years old. Career path Residential Letting: Residential Letting Online Completing this Residential Letting: Residential Letting Course may lead you to high paying jobs in Residential Lettings-related sectors.

Lab Technician: Lab Technician Course Unlock the Power of Lab Technician: Lab Technician Course: Enrol Now! Do you want to develop your skills as a lab technician or pursue a career in it? If yes, sign up for this Lab Technician: Lab Technician Course to get the knowledge and abilities required to become more organised and productive. The goal of the Lab Technician: Lab Technician Course was to provide participants a thorough grasp of Lab technicians with a focus on legal ideas, best practices, and underlying competence. The lab technician course explains the function of the Lab Technician: Lab Technician Course as well as laboratory safety, ethics, equipment, and instruments. As a lab technician, you will be familiar with medical language, paperwork, and specimen collecting and management. This Lab Technician: Lab Technician Course explains all the responsibilities of a lab technician in pathology, professional growth job choices, and much more. Sign up for the Lab Technician: Lab Technician Course to increase your output at work. Main Course: Lab Technician Course Free Courses included with Lab Technician: Lab Technician Course Along with Level 3 Certificate in Nutrition Course you will get free Medical Terminology Course Along with Level 3 Certificate in Nutrition Course you will get free Medical secretary & receptionist Course Special Offers of this Lab Technician: Lab Technician Course: This Lab Technician: Lab Technician Course includes a FREE PDF Certificate. Lifetime access to this Lab Technician: Lab Technician Course Instant access to this Lab Technician: Lab Technician Course 24/7 Support Available to this Lab Technician: Lab Technician Course Lab Technician: Lab Technician Course With an emphasis on Lab Technician: Lab Technician Course legal concepts, Lab technician best practices and the underlying expertise, the Lab Technician: Lab Technician Course aimed to provide participants with an in-depth understanding of Lab technicians. The Lab Technician: Lab Technician Course role, laboratory safety, ethics, equipment and instruments are explained in the Lab Technician: Lab Technician Course. You will know the medical terminology, documentation, specimen collection and handling as a Lab technician. All the roles of a Lab Technician in pathology, professional development career paths and many more are explained in this lab Technician. Who is this course for? Lab Technician: Lab Technician Course Enrolling in this Lab Technician: Lab Technician Course will enhance your resume and provide you with the chance to research the following positions Requirements Lab Technician: Lab Technician Course To enrol in this Lab Technician: Lab Technician Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Lab Technician: Lab Technician Course. Be energetic and self-motivated to complete our Lab Technician: Lab Technician Course. Basic computer Skill is required to complete our Lab Technician: Lab Technician Course. If you want to enrol in our Lab Technician: Lab Technician Course, you must be at least 15 years old. Career path Lab Technician: Lab Technician Course This training curriculum will be helpful to UK residents looking for new Lab Technician: Lab Technician Course work prospects.

Dermatology focused days have been offered by BBO Training since 2017; we are delighted to be work together with Dermatology Education Partnership Ltd as training providers. The Dermatology Update for Primary Care is particularly relevant for GPs and primary care nurses (and pharmacists) who wish to update knowledge on dermatology care, including evidence-based practice and guidance. You will see the programme moves you through from knowledge and guidance/guidelines updates to patient and practical aspects to then seeing how you can incorporate this knowledge into practice at a local level. The new skills you will learn will enhance patient care and may reduce secondary care referrals. The importance of dermatology care and promotion of skin health is essential in general practice. The Primary Care Dermatology Society states that 10-15% of the primary care workload involves dermatology and that many common skin conditions are managed entirely within the practice setting. This workload continues to increase as on-going changes in funding and the NHS structure move more patient care into the community. Chronic skin conditions have a psychological impact on life and healthy living. Supporting and helping patients with self-management is often the key to treatment success. The Dermatology Update for Primary Care programme is attached together with tear off application slip, which should be returned to me at the above address. The day will be led by Julie Van Onselen, a dermatology adviser, trainer and educator who has 25 years experience as a dermatology nurse practitioner. Frankie Brown will be organising and facilitating the day. Learning Outcomes for 'Dermatology Update' Day for Primary Care Practitioners By the completion of the 'Dermatology Update' Day, attendees, who are experienced and registered healthcare professionals, should be able to: 1. Enhanced Clinical Knowledge and Guidelines Understanding: - Demonstrate a comprehensive understanding of the latest evidence-based information regarding facial skin conditions, including eczema, psoriasis, and other common dermatological concerns. - Synthesize and apply updated clinical guidelines to effectively diagnose and manage facial skin conditions in primary care settings. 2. Application of Evidence-Based Practices: - Apply the acquired knowledge to make informed and evidence-based decisions in the treatment and management of eczema, psoriasis, and other facial skin conditions. - Utilize current guidelines to guide the prescription of appropriate treatment modalities, taking into consideration patient-specific factors  3. Advanced Treatment and Management Strategies: - Assess a wide range of treatment and management options for acne, eczema, and psoriasis, and demonstrate an improved ability to tailor interventions to individual patient needs. - Enhance clinical confidence in recommending suitable therapeutic approaches that align with the latest medical advancements. 4. Enhanced Recognition of Skin Lesions: - Differentiate between various types of benign skin lesions, showcasing improved proficiency in identifying and classifying these conditions accurately. - Display a heightened ability to identify potential indicators of pre-cancerous and skin cancer lesions, enabling timely referrals and appropriate patient management. 5. Introduction to Dermoscopy and Practical Application: - Describe the fundamental principles of dermoscopy and its role in enhancing diagnostic accuracy for various skin conditions. - Participate in a practical dermoscopy session, applying learned techniques to recognize key dermoscopic patterns and features.   6. Confidence in Practical Dermatology Skills: - Demonstrate an increased level of confidence in approaching cases involving facial skin conditions, benign skin lesions, and potential skin cancer concerns. - Employ acquired practical skills, such as dermoscopy, to improve diagnostic accuracy and patient outcomes. 7. Effective Communication and Patient Education: - Communicate effectively with patients regarding diagnosis, treatment plans, and potential outcomes for various facial skin conditions. - Exhibit improved skills in educating patients about self-care strategies, treatment adherence, and monitoring their condition over time. 8. Holistic Patient Care: - Understand the psychosocial impact of facial skin conditions on patients and their quality of life, and integrate this knowledge into patient-centered care strategies. - Approach patient care with a holistic mindset, addressing medical, emotional, and psychological aspects of dermatological conditions. By actively engaging in the 'Dermatology Update' Day, attendees will not only augment their clinical knowledge and skills but also enhance their ability to provide comprehensive and evidence-based care to patients with various dermatological concerns in primary care settings.

Nail technician and styling class with certificate, conducted by expert female nail artists Looking to become a highly skilled nail artist? 24/01/2024 384 Course Participants 4,9 average rating Nail styling and art is a trending fashion and profitable business. Nail technicians and artists earn money by simply providing manicures, pedicures, or a fresh coat of paint to their customers’ nails. Whether you want beautiful nail art for yourself or intended to learn these new skills for enhancing your salon business: This nail styling and technician course will teach you everything to become an expert nail technician. Following the course modules, one by one will enable you to create stunning nail designs and to provide professional nail care services to your clients. The course is professionally designed into modules by expert trainers to provide you with a premium learning experience. Whether you are a new nail fashionista or a veteran nail technician, the course is loaded with lots of knowledge, techniques, and researched-backed tips and tricks for you. The course also offers a completion certificate that will serve as proof of your competence. Create amazing nail art Learn to create beautiful nail art with gel and air-dry polish. Our experts will teach you both traditional and modern techniques for creating amazing nail art. Learn the chemistry behind colors Our instructors are not focused on simply teaching nail techniques, but the science behind them; understand the chemistry behind colors, their ingredients, and combinations to come up with wonderful nail designs. Get professional nail design skills Learn to win your client’s heart by giving them a highly professional manicure and pedicure. Meet the people behind your favorite celebrity nail art We believe in providing ‘the best, hence our trainers are famous nail technicians for well-known celebrities. Get a chance to learn from the one behind your favorite person. Learn with Flexibility The course content is optimized to provide you with the best learning experience. Assignments, quizzes, unlimited access, and quick-knowledge recap allow you to learn and evaluate yourself anywhere and anytime. Join the nail artist course and get the benefits: Learning from a professional nail artist24/7 access from any devicePractical exercisesTests, quizzes and recapsCertificate of completionExtra materials and downloadable bonuses100% satisfaction guarantee Your Singing Instructor: Brittany Pustelnik World class nail artist Brittany is a licensed nail artist and a certified trainer with over ten years of experience in the nail styling industry. She has been working as a nail technician for the last 14 years with a well-known celebrity makeup artist and has provided nail art services to famous celebrities. Since 2009, she has been successfully dedicating herself to the passion of professional nail styling. She is a graduate of first and second degree studies in cosmetology and runs her renowned salon. Every year, she shares her knowledge with dozens of individuals in personal training sessions. Her postgraduate education in Teaching Qualifications makes Brittany not only a virtuoso in nail styling, but also an outstanding theorist and trainer. As a lecturer in cosmetology studies, she shares her passion and knowledge. She is also the author of articles in the industry magazines, exploring the art of nail decoration. Anna Kanikowska World class nail artist Anna, a renowned figure in the beauty scene, owns a famous nail styling salon. With over a decade of expertise, she has become the go-to manicurist for celebrities. Since 2010, her salon has been a hub of creativity, producing numerous awe-inspiring nail designs. A graduate in Cosmetology, Anna’s work embodies classic elegance. She excels in creating flawless French manicures and striking compositions in bold reds and blacks. Anna is one of two seasoned experts whose contributions have enriched our nail styling course with extensive practical and industry insights. Her guidance not only nurtures passion but also paves the way for aspiring experts to join the elite circle of manicurists. Overview of the course: Detailed Video presentations 1. Essential knowledge for Nail class participants: ♦ Fundamentals of nail styling ♦ Health and safety while doing someone’s nails ♦ Exploring career opportunities and what this industry can offer ♦ How to be a successful nail artist 2. Various techniques of nail styling ♦ Mechanical manicure ♦ Hybrid manicure 3. Safety and taking care of nails ♦ Nails diseases ♦ How to clean your workspace and tools? ♦ How to care about natural nails? ♦ Tricks and tips for keeping your nails in good condition ♦ Safety procedures in a nail salon Training videos 1. Introduction to being a nail artist ♦ Summarizing the preparation for nail stylization ♦ Fundaments of nail styling ♦ Hand and nail care ♦ Fundamental knowledge about natural nails 2. Different techniques in nail art ♦ Gel nail painting ♦ Varnish nail painting ♦ Nail lamp 3. Manicure- basic techniques ♦ Japanese Manicure ♦ Mechanical Manicure ♦ Hybrid Manicure Tests 1. Tests and repetitions Test your knowledge and what you have learned with our specially designed test that will help you memorize all the information from the course. 2. Final Exam ♦ Final test Tasks Practical tasks: ♦ Analyzing and grasping client’s needs ♦ Preparing and setting up workspace ♦ Performing a classic manicure ♦ Performing an advanced manicure with tools ♦ Getting your first clients and creating a thriving business Course materials ♦ Nail design idea ♦ Viral trends in nail art ♦ What is the difference between holo, glitter, rainbow, and multi-chrome nail polishes Self-paced Course Learn how to perform professional nail designs with this unique nail class. You will see firsthand how professionals work and learn everything in practice. We reveal all the products, tools, techniques and professional methods and secrets in one comprehensive course. With interactive learning modules, exercise sessions and high quality video content available 24/7, you will be able to learn every detail of the best nail techniques. You will also have the opportunity to exercise and learn everything in practice. We will help you develop your practical skills – even if you’re just starting out.

Workplace Innovation Are You A Leader Who Wants To Enhance Your Team’s Accountability, Adaptability, Resilience, And Well-Being? Consider joining our newly launched Growth Leadership Programme: Workplace Innovation, subsided by Scottish Enterprise, which offers a unique approach to leadership development and workplace Innovation, emphasising Motivational Intelligence (MQ). Our programme will help you build on your leadership capabilities and confidence while creating a more innovative, productive, and fair workplace for employee development and growth. Growth Leadership: Workplace Innovation Leading with Motivational Intelligence (MQ) You’ll learn to: Develop MQ leadership skills that encourage fair and innovative workplace practices and inclusive economic growth. Increase engagement, innovation, and productivity among your team. Enhance your strategic decision-making skills. Build a resilient, agile, and change-driven team culture. Identify and integrate organisational values into your workplace culture. Create a successful business that is also a fair place to work. Session Overview Our comprehensive programme, consisting of eight engaging and insightful sessions, is meticulously crafted to provide a world-class education in Leadership, Workplace Innovation and Motivational Intelligence (MQ). We combine some of the most potent, powerful and cutting-edge research in workplace innovation, neuroscience and the most promising discoveries in cognitive and social psychology of the 20th century. 01 Self-Leadership and The Secret to Personal Success Session 1: Self-Leadership and The Secret to Personal Success This comprehensive kick-off session delves into the foundations of self-leadership and personal success. Participants will explore various aspects, from setting course expectations and creating a conducive learning environment to understanding motivational intelligence and managing negative thoughts. Through essential resources like the Leadership Reference Manual and Roadmap Workbook, multi-sensory perception, and spaced repetition learning techniques, participants will solidify their learnings and enhance personal and professional growth. Key Learning Outcomes: Understand the critical role of self-leadership in personal and professional success and the impact of external and internal factors on performance Develop strategies to optimise motivation, communication, and effectiveness within teams and organisations, leveraging diverse learning styles and adult learning techniques Utilise essential resources like the Leadership Reference Manual and Roadmap Workbook for ongoing growth and development while implementing practical tools like the Start, Stop, Continue plan for self-reflection and improvement Explore the power of adaptability, self-awareness, and resilience in navigating through challenging times and maintaining a positive mindset Discover the importance of a positive mental diet, gratitude, and consistent small decisions that compound over time, leading to personal and professional growth 02 The Role of Intelligence in Leadership and Management Session 2: The Role of Intelligence in Leadership and Management It's time to delve into Motivational Intelligence and its role in our personal and professional lives. In this comprehensive and interactive session, participants will explore the multifaceted aspects of intelligence in Leadership and management, focusing on IQ, EQ, and MQ. Participants will learn how to cultivate a growth mindset and motivational intelligence within themselves and their teams, fostering a culture of learning and resilience. The session will also cover the importance of crafting a clear vision for the team or organisation and provide practical strategies for effectively communicating the vision to internal and external stakeholders. Key Learning Outcomes: Understand the roles of IQ, EQ, and MQ in Leadership and management and their impact on individual and team performance Develop strategies to improve your levels of intelligence and foster a growth mindset within individuals and teams Discover the importance of vision in Leadership and management and learn to craft it using the WHERE (performance), HOW (perception), and WHY (purpose) perspectives Gain insights into effectively communicating the vision to stakeholders, ensuring alignment, ownership, and motivation Reflect on the role of a growth mindset and motivational intelligence in achieving the team's vision and fostering a culture of continuous improvement and adaptability 03 The Pillars of Human Performance: Unlocking Potential Session 3: The Pillars of Human Performance: Unlocking Unlimited Potential Discover the keys to unlocking your unlimited potential and becoming a more effective leader in this interactive course. Through engaging discussions and self-reflection, participants will dive deep into unlimited potential, understand its significance in Leadership, and learn to overcome challenges in their teams or businesses. Participants will gain insights into the characteristics of influential leaders, the importance of asking the right questions, and the value of embracing failure as a part of success. With a focus on personal and professional growth, this session will equip you with the tools and techniques to become a better manager and leader. Key Learning Outcomes: Understand the concept of unlimited potential and its importance in Leadership and personal growth Identify personal and team visions, challenges, and the role of asking the right questions in gaining insights Recognise the role of practice and reflection in transforming weaknesses into strengths Explore the characteristics and impact of great leaders and learn how to apply these traits in your leadership style Embrace the importance of failure as a crucial part of success and create a supportive environment for personal and team development 04 Defining Management and Vertical Alignment Session 4: Defining Management and Vertical Alignment In this engaging session, participants will delve into the essential differences between management and Leadership and discover how understanding these distinctions can significantly impact team culture and performance. We'll examine common management mistakes and their effects, uncover the best practices of excellent management, and discuss the development of management skills and the management hierarchy. This interactive session will provide valuable insights and actionable strategies that can be applied to personal and professional life, helping participants become more effective and successful managers and leaders. Key Learning Outcomes: Differentiating between management and Leadership: Gain a deeper understanding of how these concepts differ and their impact on team culture and performance Identifying common management mistakes: Learn about these pitfalls and their consequences on team culture and performance and develop strategies to avoid them Mastering the best practices of excellent management: Discover the five essential techniques to help you become a more effective manager Developing management skills and understanding the management hierarchy: Enhance your ability to grow as a leader and manager Embracing Ultimate Responsibility: Learn the importance of taking ownership and responsibility for your and your team's success and understand the role of motivational intelligence in achieving this 05 Workplace Innovation and High-Payoff Activities Session 5: Workplace Innovation and High-Payoff Activities n (Job Crafting) This session provides a comprehensive overview of the critical principles of workplace innovation, job crafting, people leadership, and coaching in the workplace. Participants will learn about job crafting, our MQ workplace innovation process, and the crucial role of Leadership in managing and monitoring performance in the workplace. By adopting a proactive and creative approach to their work, individuals can improve their job satisfaction, contribute to their organisation's success, and drive economic health for the nation. Key Learning Outcomes: Understanding of Leadership in the job crafting innovative process Skills in job crafting and workplace innovation Knowledge of the critical role of Leadership in performance management Techniques for effective coaching and positive feedback, through trust and mutual respect in the workplace Helping individuals reflect on their role in the success of the team and company and developing a written plan to achieve their goals 06 Defining and Exploring Leadership Session 6: Defining and Exploring Leadership In this session, we will define and explore the essence of Leadership, dispelling the myths and providing a definition that will guide you through the course. We will also explore the three-tier hierarchy of success and how leaders can influence MQ (motivational intelligence) by doing five things consistently. As a manager or leader, you may have found that your team's success is not guaranteed even with the best plans, processes, and strategies. This is because not all team members will adopt new ideas or changes unless they first believe they can achieve the desired outcome. Key Learning Outcomes: Understanding the essence of Leadership to provide an in-depth understanding of the essence of successful Leadership, dispelling the myths and providing a definition that will guide you through the course Psychology of your team: Leaders understand that to achieve their goals, they need to focus on the psychology of their team Power of questions in Leadership: Leaders can gain insight into the minds of their team members and unlock the key to motivating and developing them by asking the right questions Explore the three-tier hierarchy of success and the importance of each level in determining a person's likelihood of success Five things great leaders do each day to influence a culture of responsibility, consistently build esteem and confidence, and always work on coaching and mentoring employees 07 Building a Leadership Toolbox Session 7: Building a Leadership Toolbox: Trust & Inspiration Fostering Adaptability, Responsibility, Resilience, and Courage, this step focuses on leaders' tools and techniques to promote greater team accountability and ownership. It starts to delve into the critical role of self-esteem in a person's motivational intelligence and adaptability. We also explore how self-esteem is formed and influences a person's interpretation of feedback. We also look at self-esteem's critical role in a person's motivational intelligence and adaptability, examining how self-esteem is formed and influences a person's interpretation of feedback. Key Learning Outcomes: Understanding the tools and techniques leaders can use to foster greater team accountability and ownership Delving into the critical role of self-esteem in a person's motivational intelligence and adaptability Exploring how self-esteem is formed and influences a person's interpretation of feedback Examining the levels of self-esteem and associated behaviours of each group Understanding the influence of comfort zones and tools leaders can use to help people overcome the fear of change 08 Developing a Healthy Perspective and Resilient Attitude Session 8: Developing a Healthy Perspective and Resilient Attitude This step explores how developing a healthy perspective and resilient attitude is crucial for success as a leader. In this session, we will explore the critical role of self-reflection in building motivation and adaptability. We will examine how self-esteem is formed and how it influences a person's interpretation of feedback. We will also delve into the levels of self-esteem and the associated behaviours of each class. We will provide practical strategies for cultivating resilience and adaptability in facing challenges and setbacks. Through reflection and analysis of your moments of surprise, frustration, and failure, you will develop a growth mindset that fosters continuous learning and improvement. Key Learning Outcomes: The critical role of self-reflection in building motivation and adaptability How self-esteem is formed and influences a person's interpretation of feedback The levels of self-esteem and the associated behaviours of each class Strategies for cultivating resilience and adaptability in the face of challenges and setbacks The influence of affirmations and tools leaders can use to help people overcome the fear of change

CPD Certified Diploma| 40-in-1 Premium Bundle| Free PDF & Transcript Certificates| Lifetime Access| 24/7 Learner Support

Getting Started ILM Level 5 Awards in Leadership and Management are designed for enthusiastic middle managers, aiding them in developing their skills and experience, improving performance and preparing for senior management roles. Managing individual development Understanding the skills, principles and practice of effective management, coaching and mentoring The Institute of Leadership and Management (ILM) Level 5 Award caters to many management styles and is suitable for various sectors. This accredited management qualification focuses on three essential leadership practices: How to use core management techniques to drive better performance? How to manage change effectively? How to critically assess your beliefs and values concerning management theories? The ILM Level 5 Award is a concise qualification designed to help senior managers move into higher leadership positions. It will help develop skills and experience, improve performance, and prepare for senior management responsibilities. The Level 5 Award is tailored to meet the needs of the individual and employer.     Key Benefits The Level 5 Award, Certificate or Diploma in Leadership and Management is designed for practising middle managers, helping them to develop their skills and experience, improve performance and prepare for senior management responsibilities. The Award comprises one mandatory unit, which focuses on understanding different leadership styles and adopting the most effective style to motivate staff and achieve organisational goals. Benefits for individuals  Understand yourself as a leader  Use feedback and self-review to enhance your leadership skills  Learn solid techniques for planning and implementing complex pieces of work  Put these skills into practice in your workplace  Raise your profile, get results and get a nationally recognised qualification  Benefits for employers  Short, concise qualification focused on workplace-based activity  Give managers the tools to manage their own professional development  Managers with the self-awareness to lead and the practical skills to deliver results in your organisation About Awarding Body Institute of Leadership & Management (ILM) is a professional body that helps people worldwide improve their leadership capabilities and advance their careers. All ILM qualifications are awarded by The City and Guilds of London Institute, founded in 1878 and incorporated into the Royal Charter. ILM qualifications are regulated and approved by Ofqual, the governing body for qualifications in the UK. What is included? A dedicated tutor for individual students to help and provide suggestions throughout the course. Providing formative assessment with formative feedback will support the learner to improve their achievements. Our online learning platform will provide all of the assessment materials. Platform independent accessibility of Online learning portal, SBTL delivers the course straight to the student's smartphone, tablet, laptop or desktop, enabling them to study at their convenience. Entry Requirements Must be 19 years of age and over Substantial experience as a manager or supervisor Should possess provable academic ability to complete a level 5 qualification Progression These qualifications will provide progression opportunities to other qualifications including: ILM Level 5 Certificate or Diploma in Principles of Leadership and Management Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure (QUALIFICATION CODE: 8607) CREDIT VALUE: MINIMUM 6 CREDITS MAXIMUM 12 CREDITS Rules of Combination: Minimum 6 Credits, Maximum 12 Credits Minimum Of Two Units From Group 1 All Units Must Be Taken From Group 1 Unit Code Unit Title Credit Group 1 8607-506 Managing stress and conflict in the organisation 3 8607-511 Managing Projects in the Organisation 4 Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

40-in-1 Premium Bundle | 1 Free CPD PDF + Transcript | Lifetime Access