51165 Courses

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know according to the Federation of Master Builders, there are over 1 million tradespeople in the UK, and a significant portion are self-employed handypersons? If you're looking to start or improve your career as a handyman, this course bundle is designed to equip you with the knowledge and skills you need to be successful. Are you ready to turn your DIY skills into a thriving business? This comprehensive Handyperson bundle covers a wide range of topics essential for any handyman. You'll gain a solid foundation in core handyman skills, like general maintenance and repairs. Next, delve into crucial health and safety regulations, including working at heights, handling hazardous materials, and preventing injuries. The bundle also equips you with essential skills like portable appliance testing and first aid, making you a valuable asset on any job site. Courses Are Included In this Handyperson/Handyman Course Career Bundle: Course 1: Handyperson Course 2: DIY Home Improvement for Handyperson Course 3: Workplace Health and Safety Advanced Diploma Course 4: Falls and Injury Prevention for Handyperson Course 5: Working in Confined Spaces Course 6: Health and Safety at Work: RIDDOR Course Course 7: Manual Handling and The Use of Mechanical Aids Course 8: Portable Appliance Testing and Risk Assessment Training Course 9: PUWER Course 10: HAVS (Hand-Arm Vibration Syndrome) Training Course Course 11: Cleaning Course 12: Spill Management Training Course 13: COSHH (Control of Substances Hazardous to Health) - Awareness Course 14: Ladder Safety Course 15: Lone Worker Safety Course 16: Working at Height Course 17: First Aid at Work Course 18: PPE - Personal Protective Equipment Course Course 19: Fire Safety Training Course 20: Abrasive Wheels Training By enrolling in this bundle, you'll be investing in your future as a handyman. The practical skills and safety knowledge you gain will make you a more valuable service provider and help you build a successful and sustainable career. Learning Outcomes of Handyperson/Handyman Course Master essential DIY skills Learn practical techniques for a wide range of handyman tasks. Work safely and confidently Gain a thorough understanding of health and safety regulations. Prevent accidents and injuries Learn how to identify and mitigate workplace hazards. **Handle hazardous materials **Understand COSHH regulations and safe handling practices. Work at heights safely Learn proper working at height procedures and equipment use. Use tools and equipment effectively Gain training on portable appliance testing and abrasive wheel safety. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Handyperson Get a free student ID card with Handyperson Training program (£10 postal charge will be applicable for international delivery) The Handyperson is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Handyperson course materials The Handyperson comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** Course 1: Handyperson Module 1: Introduction to Handyperson/Handyman Module 2: Basic Tools and Equipment Module 3: Electrical Work Module 4: Plumbing Skills Module 5: Appliances Module 6: General Carpentry Module 7: Basic Maintenance Skills Module 8: Walls and Floors Module 9: Painting and Decorating Module 10: Drilling, Tiling and Welding Module 11: Construction Projects Module 12: Health and Safety at Work Module 13: Starting Own Business for Handyperson/Handyman Course 2: DIY Home Improvement for Handyperson Module 01: Introduction To Home Improvement Module 02: Paint Job Module 03: Walls Module 04: Doors And Windows Module 05: Electrical Fixtures Module 06: Outdoor Projects Module 07: Plumbing Module 08: Damp, Rots, And Pests Module 09: Home Safety Course 3: Workplace Health and Safety Advanced Diploma Health And Safety Laws At Workplace Health And Safety Management Common Risks And Assessments Health, Safety And Welfare At Workplace Workplace Accidents And Ill Health Electrical, Fire And Gas Safety Safety In Various Work Scenarios Equipment Hazard And Risk Control At Work Other Workplace Health And Safety Risks =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: New Handyman DIY Enthusiast Self-Employed Tradesperson Maintenance Worker Property Manager Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Facilities Manager Maintenance Supervisor Project Manager Tradesperson Specialist Business Owner Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

The Life Skills for Success in Life is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Life Skills for Success in Life consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Introduction Introduction 00:01:00 Goal Setting & Decision Making Set BIG Goals 00:06:00 Make Real Decisions 00:06:00 Consistency Is Key 00:05:00 How To Be Accountable 00:06:00 KEY Life Skills Nothing Is Impossible 00:06:00 Live In The Moment 00:06:00 Being Adventurous 00:06:00 Words Of Success 00:05:00 Life-Long Leaning 00:06:00 No Such Thing As Failure 00:06:00 Conclusion Conclusion 00:01:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Leading SAFe® During this course, attendees gain the knowledge necessary to lead a Lean-Agile enterprise by using the Scaled Agile Framework® (SAFe®) and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps. Participants in the class gain insights into mastering business agility to thrive in competitive markets. They discuss how to establish team and technical agility and organize and re-organize around the flow of value. Attendees also learn and practice the skills to support and execute PI Planning events and coordinate multiple Agile Release Trains (ARTs). Class participants will explore the importance of adopting a customer-centric mindset and Design-Thinking approach to Agile Product Delivery. Learners will also understand how to implement a Lean Portfolio Management function within their enterprise. What you will Learn After attending this class, attendees should be able to: Lead the transformation to business agility with SAFe® Become a Lean-Agile leader Understand customer needs Design Thinking Enable Agile Product delivery Implement Lean Portfolio Management Thrive in the digital age with business agility Become a Lean-Agile leader Establish Team and Technical Agility Build solutions with Agile Product Delivery Explore Lean Portfolio Management Lead the change Become a Certified SAFe® Agilist

Leading SAFe®: In-House Training During this course, attendees gain the knowledge necessary to lead a Lean-Agile enterprise by using the Scaled Agile Framework® (SAFe®) and its underlying principles derived from Lean, systems thinking, Agile development, product development flow, and DevOps. Participants in the class gain insights into mastering business agility to thrive in competitive markets. They discuss how to establish team and technical agility and organize and re-organize around the flow of value. Attendees also learn and practice the skills to support and execute PI Planning events and coordinate multiple Agile Release Trains (ARTs). Class participants will explore the importance of adopting a customer-centric mindset and Design-Thinking approach to Agile Product Delivery. Learners will also understand how to implement a Lean Portfolio Management function within their enterprise. What you will Learn After attending this class, attendees should be able to: Lead the transformation to business agility with SAFe® Become a Lean-Agile leader Understand customer needs Design Thinking Enable Agile Product delivery Implement Lean Portfolio Management Thrive in the digital age with business agility Become a Lean-Agile leader Establish Team and Technical Agility Build solutions with Agile Product Delivery Explore Lean Portfolio Management Lead the change Become a Certified SAFe® Agilist

ITIL® 4 Strategist: Direct, Plan and Improve: In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS

ITIL® 4 Strategist: Direct, Plan and Improve The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS

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***24 Hour Limited Time Flash Sale*** Construction Engineering, Architecture, Civil Engineering & Structural Engineering Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Construction Engineering, Architecture, Civil Engineering & Structural Engineering Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Construction Engineering, Architecture, Civil Engineering & Structural Engineering bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Construction Engineering, Architecture, Civil Engineering & Structural Engineering Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Construction Engineering, Architecture, Civil Engineering & Structural Engineering Career Bundle: Course 01: Construction Management Course 02: LEED V4 - Building Design and Construction Course 03: Read Construction & Structural Drawing Like Expert Course 04: Construction Industry Scheme (CIS) Course 05: CDM - Construction Design and Management Course 06: Construction Site Management Course 07: Construction Project Management Course 08: Construction Cost Estimation Course 09: Architecture Course 10: Landscape Architecture Course 11: Revit Architecture Advanced Interior Design Training Course 12: Revit Architecture Advanced Exterior Design Course Course 13: WELL Building Standard Course 14: Civil Engineering Level 3 Course 15: Solidworks Foundation Training Course 16: CAD Design Course: Assemblies, Modelling And Civil Drawings Course 17: AutoCAD VBA Programming Course 18: AutoCAD Plugin Development Using VB.NET and Windows Forms Course 19: Autocad Electrical Design Course 20: Interior Design Professional Diploma Course 21: Bricklaying Course 22: Land Surveying Course 23: Building Surveyor Training Course 24: Quantity Surveyor Diploma Course 25: Property Law and Legislation Course 26: COSHH (Control of Substances Hazardous to Health) Training Course 27: Asbestos Awareness & Safety Course 28: Construction Site Safety Training Course 29: Fire Safety Training Course Course 30: Advanced Electrical Safety With Construction Engineering, Architecture, Civil Engineering & Structural Engineering, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Construction Engineering, Architecture, Civil Engineering & Structural Engineering today and take the first step towards achieving your goals and dreams. Why buy this Construction Engineering, Architecture, Civil Engineering & Structural Engineering? Free CPD Accredited Certificate upon completion of Construction Engineering, Architecture, Civil Engineering & Structural Engineering Get a free student ID card with Construction Engineering, Architecture, Civil Engineering & Structural Engineering Lifetime access to the Construction Engineering, Architecture, Civil Engineering & Structural Engineering course materials Get instant access to this Construction Engineering, Architecture, Civil Engineering & Structural Engineering course Learn Construction Engineering, Architecture, Civil Engineering & Structural Engineering from anywhere in the world 24/7 tutor support with the Construction Engineering, Architecture, Civil Engineering & Structural Engineering course. Start your learning journey straightaway with our Construction Engineering, Architecture, Civil Engineering & Structural Engineering Training! Construction Engineering, Architecture, Civil Engineering & Structural Engineering premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Construction Engineering, Architecture, Civil Engineering & Structural Engineering is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Construction Engineering, Architecture, Civil Engineering & Structural Engineering course. After passing the Construction Engineering, Architecture, Civil Engineering & Structural Engineering exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Construction Engineering, Architecture, Civil Engineering & Structural Engineering course is ideal for: Students seeking mastery in Construction Engineering, Architecture, Civil Engineering & Structural Engineering Professionals seeking to enhance Construction Engineering, Architecture, Civil Engineering & Structural Engineering skills Individuals looking for a Construction Engineering, Architecture, Civil Engineering & Structural Engineering-related career. Anyone passionate about Construction Engineering, Architecture, Civil Engineering & Structural Engineering Requirements This Construction Engineering, Architecture, Civil Engineering & Structural Engineering doesn't require prior experience and is suitable for diverse learners. Career path This Construction Engineering, Architecture, Civil Engineering & Structural Engineering bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

The 'golden rule' of negotiation is simple - don't! But life's rarely that simple and very often we do have to negotiate, particularly if we want to win the business and especially if we want to win it on our terms. Such negotiations are crucial. We need to prepare for them. We need a strategy, and the skills to execute it. Does your team have a structured approach? Is it flawlessly executed, every time? Or is there room for improvement? This programme will help them master the six fundamentals of closing better business: Manage all these elements well and you will win more business, more profitably. This course will help participants: Negotiate from a position of partnership, not competition Deal more effectively and profitably with price objections Identify and practise successful sales negotiating skills Identify strengths and weaknesses as a sales negotiator Understand different types of buyer behaviour Learn to recognise negotiating tactics and stances Apply a new and proven structure to their business negotiations Identify and adapt for different behavioural styles Be alert to unconscious (non-verbal) communication Prepare and present a proposal at a final business negotiation stage Project confidence and exercise assertiveness in all sales negotiations 1 Planning for successful business negotiations This session introduces the concept of business negotiation and looks at its importance in the context of the participants' roles and activities. It briefly examines why we negotiate and the dynamics involved. Session highlights: What kind of a negotiator are you? Negotiation skills self-assessment and best practice How to establish roles and responsibilities for both parties How to identify and set objectives for both buyer and seller How to research and establish the other person's position (business negotiation stance) 2 How to structure your negotiations This module presents an eight-step framework or structure for use in negotiations and considers how best to prepare and plan your negotiations within the context of a supplier/customer relationship or business cycle. It also includes a brief review of legal responsibilities and what constitutes a 'deal'. Session highlights: Learn and apply a formal structure to use when negotiating How to establish short- and longer-term objectives and opportunities How best to plan, prepare and co-ordinate a major business negotiation meeting, or on-going negotiations Understanding of basic legal and organisational requirements 3 Verbal negotiation skills This session examines the human and communication dynamics inherent in any negotiation situation. It emphasises the importance of professional skills in preparing for a negotiation by identifying needs, wants and requirements accurately and by qualifying the competitive and organisational influences present. Session highlights: How to fully 'qualify' the other party's needs, requirements and constraints during the negotiation process by using advanced questioning and listening skills How to pre-empt negotiation objections by promoting and gaining commitment to options, benefits, value and solutions How best to propose and suggest ideas, using drawing-out skills 4 Non-verbal negotiation skills This module highlights how different personal styles, corporate cultures and organisation positions can influence events, and demonstrates practical methods for dealing with and controlling these factors. It also examines key principles of body language and non-verbal communication in a practical way. Session highlights: Gaining rapport and influencing unconsciously Understanding the importance of non-verbal communication; reading other people's meaning and communicating effectively as a result Ensure that non-verbal behaviour is fully utilised and observed to create maximum impact and monitor progress (eg, buying signals) Recognising that business negotiations are precisely structured and agreements gained incrementally 5 Proposing and 'packaging' This session highlights how best to present and package your proposal. It looks at how to pre-empt the need for negotiating by creating minor-options and 'bargaining' points, as well as how to manage the expectations and perceptions of the customer or buyer. Session highlights: How to identify the key variables that can be negotiated The power and use of 'authority' within your negotiations How to structure and present your proposal, ideas or quotation to best effect The importance of when and how to identify and influence buyer's objections 6 Dealing with price This module highlights how to best present and package price within your proposal or negotiation. In most cases, price has more to do with psychology than affordability and preparation and careful handling are essential. Session highlights: The three reasons that people will pay your asking price How to set price in a competitive market The key differences between selling and negotiating Ten ways to present price more effectively and persuasively 7 Getting to 'Yes': tactics and strategies There are many different tactics and strategies common to successful negotiators. This session looks at those that are most appropriate to the participants' own personal styles and situations. The importance of 'follow-through' is also explained and how to deal with protracted or 'stale-mate' business negotiations. Session highlights: How to negotiate price and reduce discounting early in the process How to recognise negotiating tactics and strategies in your customer or supplier Key strategies, techniques and tactics to use in negotiation The importance of follow-through and watching the details How to deal with stalled business negotiations or competitor 'lock-out' 8 Case studies and review This session examines a number of different situations and participants discuss ways to approach each. This will allow learning to be consolidated and applied in a very practical way. There will also be a chance to have individual points raised in a question and answer session. Session highlights: Case studies Question and answer Planning worksheet Negotiation 'toolkit' and check-list 9 Personal action plans Session highlights: Identify the most important personal learning points from the programme Highlight specific actions and goals Flag topics for future personal development and improvement