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Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

***Launch Your Rewarding Journey in Maternity Support Worker*** Maternal Health is a critical public health concern. According to a recent report by the World Health Organization (WHO), an estimated 800 women die from pregnancy or childbirth complications every day. The latest figures show that over 740,000 maternity Support Workers work alone in the UK. They play a vital role in supporting mothers, babies, and families during pregnancy, childbirth, and postnatal. This comprehensive Maternity Support Worker course equips you with the theoretical knowledge and understanding to thrive in this growing and essential field. You'll delve into the fascinating world of maternity care, explore key concepts, and gain a solid foundation for a fulfilling career. Learning Outcomes Upon successful completion of this Maternity Support Worker course, you will be able to: Describe the stages of pregnancy, childbirth, and postnatal care. Explain key terminology and abbreviations used in maternity care settings. Discuss the importance of antenatal care and screening procedures. Outline the role of a Maternity Support Worker in supporting mothers during labour. Recognize and address the needs of newborns and mothers during the postnatal period. Demonstrate effective communication, empathy, and teamwork skills within a maternity care team. This Maternity Support Worker course provides a theoretical foundation for a successful career supporting mothers, babies, and families. Throughout the course, you'll explore various aspects of maternity care, including: The Fundamentals: This Maternity Support Worker course will help you gain a strong understanding of reproductive anatomy and physiology, which will form the basis for pregnancy and childbirth. The Journey of Pregnancy: Explore the stages of pregnancy, including antenatal care, screening processes, and how to support healthy pregnancies. Birth and Beyond: Learn about effective birthing support strategies, postnatal care practices, and nurturing the well-being of newborns. Communication and Collaboration: Develop essential communication skills to effectively interact with mothers, families, and healthcare teams. Building a Fulfilling Career: Discover the rewarding path of a Maternity Care Assistant and gain valuable insights into teamwork and professional development. This Maternity Support Worker course is designed to equip you with the theoretical knowledge you need to excel in this dynamic field. Curriculum Breakdown of the Maternity Support Worker Course: Module 01: Introduction to Maternity Care Module 02: Terminology and Abbreviations for Maternity Support Worker Module 03: Reproductive Anatomy & Physiology Module 04: Antenatal Care and Screening Module 05: Support in Labour: Intrapartum Care Module 06: Postnatal Care Module 07: Nurture and Nature: The Healthy Newborn Module 08: Infant Feeding Module 09: Newborn Infection Module 10: Care During the Third Stage of Labour Module 11: Perinatal mental health Module 12: Supporting a Healthy Pregnancy Module 13: Effective Communication Module 14: Empathy and Comfort Skills Module 15: Team Working Module 16: Maternity Care Assistance as a Career CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Maternity Support Worker course is ideal for: Individuals seeking a career change in healthcare. Those interested in supporting mothers, babies, and families during pregnancy and childbirth. Anyone passionate about women's health and well-being. Professionals seeking to enhance their understanding of maternity care. Individuals considering further training in midwifery or related fields. Anyone who wants to gain a comprehensive understanding of maternity care. Requirements This Maternity Support Worker course is designed for individuals with a strong interest in maternity care. There are no specific prerequisites required to enrol. Career path A career in maternity care offers many opportunities for growth. Upon Maternity Support Worker course completion, you can expect to: Maternity Support Worker Doula Midwifery Assistant Lactation Consultant Research Assistant Community Educator Registered Midwife. Registered Nurse. This Maternity Support Worker course is your gateway to a fulfilling career where you can make a real difference. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Discover the key skills and resources required to remain current and innovative in the field of construction management. This Advanced Construction Management Diploma course will make it easier for you to prepare for success in the construction industry by arming you with the knowledge you need. You will get important insights into the topic of construction management through this Advanced Construction Management Diploma course, including information on project success and life cycles, cost control, site research, site organisation, and site administration. Additionally, you will gain knowledge in managing equipment, managing supplies, and conducting vendor assessments. You will gain knowledge about managing value, risk, and people. You will also discover the significance of preserving health and safety in construction management, among other topics. If you have a strong general interest in architecture and design, as well as the ability to take the lead on large projects from start to finish, construction management is the perfect career for you. This Advanced Construction Management Diploma course is for you if you're a seasoned construction industry professional wishing to transfer professions or a brand-new construction manager attempting to get your bearings. Learning outcome After completing this Advanced Construction Management Diploma course, you will: Find out about construction management. Gain an understanding of the success of projects and their life cycles. Become aware of cost management. Familiarise yourself with preliminary site investigation, site organisation, and site management. Learn about planning and managing construction materials, managing equipment, and doing vendor analyses. Get knowledge about the procurement process for construction. Discover how to manage supply chains and inventory. Identify who the main participants are. Recognise quality control and customer service. Know about the legal elements of contracts Understanding risk, value, and human resource management Gain knowledge about construction communications, information, and documentation Comprehend the significance of health and safety in construction management. Are you prepared to advance your career in the construction management field? Then enrol right away in our Advanced Construction Management Diploma course! Along with this course, you also get: Lifetime Access. Unlimited Retake Exam & Tutor Support. Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee. Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. ***Advanced Construction Management Diploma*** Module 01: Introduction Module 02: Project Life Cycle and Success Module 03: Cost Management Module 04: Preliminary Site Investigation and Site Organisation Module 05: Site Management Module 06: Planning and Management of Equipment Module 07: Materials Management Module 08: Vendor Analysis Module 09: Procurement Module 10: Stock Control Module 11: Supply Chain Management Module 12: The Main Participators Module 13: Quality Assurance and Customer Care Module 14: Legal Aspects of Contracting Module 15: Human Resources Management Module 16: Risk and Value Management Module 17: Communications, Information and Documentation Module 18: Health and Safety CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone with a passion for the industry Employees in the industry Engineers Owners/clients of projects Contractors Requirements To enrol in this Advanced Construction Management Diploma course, all you need is a basic understanding of the English Language and an internet connection. Career path Construction Manager - Salary: £27,000 to £65,000Plant hire adviser - Salary: £19,000 to £30,000Contracts manager - Salary: £25,000 to £60,000Plant operator - Salary: £19,000 to £36,000Site supervisor - Salary: £25,000 to £45,000Engineering technician - Salary: £19,000 to £36,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Child Protection: Child Protection This Child Protection and Risk Assessment course is designed to equip you with the essential knowledge and skills needed to become an expert in child care and risk assessment. This course will give you all the practical knowledge & credentials that you need to excel in your new role. Our Child Protection and Risk Assessment course will give you a broad grasp of the subject. The course provides specific modules that break down each topic and guarantee that all of our students have an outstanding and complete learning experience. The Child Protection course will also educate you about different types of child abuse, risk identification, and assessing children's needs, among other things. You will also be taught how to properly illustrate the policies. After finishing the Child Protection course, you will receive a professional certificate and learn from industry professionals. Learning Outcomes of Child Protection Course After completing this Child Protection and Risk Assessment course, you will be able to: Describe the fundamentals of child protection and risk assessment. Know the UK laws & legislation of child protection. Identify and prevent different types of child abuse. Explain risk assessment. Know about initial decision making. Prepare a child protection record. Why Choose Child Protection Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Child Protection: Child Protection Training Course developed by industry experts. Free PDF certificate as soon as completing the Child Protection: Child Protection Training Course. Special Offers of this Child Protection: Child Protection Course This Child Protection Course includes a FREE PDF Certificate. Lifetime access to this Child Protection Course Instant access to this Child Protection Course Get FREE Tutor Support from Monday to Friday in this Child Protection Course *****Course Included***** Main Course: Child Protection and Risk Assessment **Free Courses** Course 01: Level 4 Early Years Course Course 02: Nursery Nurse Course [ Note: Free PDF certificate as soon as completing the Child Protection and Risk Assessment course] Child Protection: Child Protection Training Course Industry Experts Designed this Child Protection: Child Protection Training Course into 07 detailed modules. Detailed course curriculum of Child Protection: Child Protection Training Course Module 01: Introduction to Child protection Module 02: Laws & Guidance Module 03: Understanding Child Abuse Module 04: Understanding Risk & Risk Assessment Module 05: Responding to Disclosure Module 06: What Should You Do Next to Referral Module 07: Record Keeping Assessment Method of Child Protection Training Course After completing each module of the Child Protection: Child Protection Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Child Protection Training Course After completing the MCQ/Assignment assessment for this Child Protection: Child Protection Training Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Child Protection: Child Protection This Child Protection and Risk Assessment course is for anyone who enjoys learning new skills. Requirements Child Protection: Child Protection Students who intend to enrol in Child Protection: Child Protection Training Course must meet the following requirements: Child Protection: Good command of the English language Child Protection: Must be vivacious and self-driven Child Protection: Basic computer knowledge Child Protection: A minimum of 16 years of age is required Career path Child Protection: Child Protection This Child Protection and Risk Assessment course will assist you in obtaining a job in the relevant field and advancing your career. After completing this course, you will be able to pursue a variety of job opportunities. This also improves your ability to be considered for job promotions. Certificates Certificate of completion Digital certificate - Included

All in One Bundle Special Discount Offer A recent report by Grant Thornton shows that 72% of Finance Directors believe strong financial leadership is critical for business growth. The Finance Director plays a pivotal role in shaping a company's financial health and strategic direction. This comprehensive CPD-accredited Finance Director training equips you with the knowledge and skills to excel in this crucial position. CPD Accredited courses you will get: Course 01: Banking and Finance Accounting Statements Financial Analysis Course 02: Time Management Skills Course 03: Office Skills The Finance Director Training bundle is for those who want to be successful. In the Finance Director Training bundle, you will learn the essential knowledge needed to become well versed in Finance Director Training . Our Finance Director Training bundle starts with the basics of Finance Director Training and gradually progresses towards advanced topics. Therefore, each lesson of this Finance Director Training is intuitive and easy to understand. Why would you choose the Finance Director Training course: Lifetime access to Finance Director Training courses materials Full tutor support is available from Monday to Friday with the Finance Director Training course Learn Finance Director Training skills at your own pace from the comfort of your home Gain a complete understanding of Finance Director Training course Accessible, informative Finance Director Training learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Finance Director Training bundle Study Finance Director Training in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Finance Director Training course Course 01: Banking and Finance Accounting Statements Financial Analysis Section 01: Introduction and Welcome to the Course Section 02: Introduction to Accounting Section 03: Introduction to Financial Statements Section 04: Understanding Working Capital Section 05: Introduction to Financial Analysis Section 06: Financial Analysis - Case Study and Assignment Section 07: Financial Ratio Analysis in Corporate Finance Section 08: Financial Modelling for Mergers and Acquisitions Section 09: Course Summary and Wrap Up Course 02: Time Management Skills Module 01: Importance and Benefits of Time Management Module 02: Assess Your Current Work Practice Module 03: Identifying the Priorities Module 04: Say 'No' to Procrastination Module 05: Set Your Goals Module 06: Plan the Work Module 07: Work the Plan Module 08: Effective Time Management Techniques Module 09: Combat the Time Wasters Module 10: Time Management for Creative Work Module 11: The Art of Anticipating Module 12: Avoid Time Leaks Course 03: Office Skills Module 01: Core Office Skills Module 02: Self-Management Module 03: Organizing and Planning (i) Module 04: Organizing and Planning (ii) Module 05: Rapport Building CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Finance Director Training bundle is Ideal for: Finance professionals seeking to become Finance Directors and develop strategic leadership skills. Existing Finance Directors looking to strengthen their financial acumen and climb the corporate ladder. Business owners and managers who want to gain a deeper understanding of financial analysis for better decision-making. Individuals transitioning into finance roles that require a strong foundation in financial statements and analysis. Requirements To enrol in this Finance Director Training course, all you need is a basic understanding of the English Language and an internet connection. Career path The Finance Director role offers a rewarding career path with excellent earning potential. This Finance Director course positions you for success in various industries, including: Banking and Financial Services Manufacturing Technology Retail Healthcare Non-profit Organizations Government Agencies Certificates 3 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hardcopy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

***Become an Import/Export & Logistics Management Specialist*** Did you know that the global trade of goods and services reached a record high of $28.5 trillion in 2023? This interconnected world relies heavily on efficient Import/Export & Logistics Management. This comprehensive CPD-accredited course equips you with the theoretical knowledge and understanding to excel in this dynamic field. This course is designed to provide you with a thorough understanding of the entire import/export process, logistics operations, and supply chain management principles. Through a series of engaging modules, you'll gain the theoretical foundation to navigate the complexities of international trade and ensure the smooth flow of goods across borders. Courses Include : Course 01: Import/Export Course 02: Logistics Management Course 03: Supply Chain Management Learning Outcomes By the end of this Import/Export & Logistics Management course, you will be able to: Demonstrate a thorough understanding of international trade principles and practices. Analyze and navigate the regulatory environment for import/export activities. Apply effective strategies for import/export documentation and compliance. Develop a comprehensive understanding of logistics management concepts and their application in the global supply chain. Identify and evaluate different transportation modes for international cargo movement. Implement effective risk management strategies for import/export operations. Key Highlights of the Import/Export & Logistics Management from Compliance Central: Lifetime access to Import/Export & Logistics Management materials Full tutor support is available from Monday to Friday with the Import/Export & Logistics Management Learn Import/Export & Logistics Management skills at your own pace from the comfort of your home Gain a complete understanding of Import/Export & Logistics Management Accessible, informative Import/Export & Logistics Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Import/Export & Logistics Management bundle Study Import/Export & Logistics Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Import/Export & Logistics Management Improve your chance of gaining in demand skills and better earning potential by completing the Import/Export & Logistics Management This course is designed to provide a comprehensive exploration of Import/Export & Logistics Management. Course 01: Import/Export Delve into the intricacies of international trade. Gain a solid understanding of import/export regulations, trade finance mechanisms, incoterms (international commerce terms), and trade agreements. Explore various international trade policies and their impact on global commerce. Course 02: Logistics Management Master the art of efficient and cost-effective movement of goods. This course explores various logistics functions, including transportation management, warehousing, inventory control, and international freight forwarding. Learn how to optimize logistics operations for global supply chains. Course 03: Supply Chain Management Gain insights into the strategic coordination of a product's lifecycle from sourcing raw materials to final delivery. Explore key supply chain management concepts, such as forecasting, procurement, demand planning, and vendor management. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Import/Export & Logistics Management course is ideal for: Professionals seeking to understand the theoretical aspects of Import/Export & Logistics Management. Individuals aiming for careers in logistics and supply chain management. Students pursuing studies in international trade and logistics. Business owners looking to enhance their knowledge of import/export operations. Policy makers interested in the regulatory aspects of global trade. Academics researching in the field of logistics and supply chain management. Requirements To enrol in this Import/Export & Logistics Management course, all you need is a basic understanding of the English Language and an internet connection. Career path A successful completion of this Import/Export & Logistics Management course can open doors to a variety of rewarding career paths, including: Import/Export Specialist Logistics Coordinator Freight Forwarder Supply Chain Analyst Customs Broker International Trade Specialist Procurement Manager Certificates 3 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

🚀 Elevate Your Sales Game with 'Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 2' 🚀 Are you ready to take your sales prowess to the next level and achieve unprecedented success in your professional journey? Look no further! Introducing the highly anticipated sequel to our acclaimed course - 'Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 2.'   🔥 Unlock the Secrets to Irresistible Persuasion! In this power-packed online course, we delve even deeper into the art and science of persuasion, arming you with advanced tactics that will set you apart in the competitive world of sales. Whether you're a seasoned sales professional or just starting, this course is designed to catapult your success.   ✨ What You'll Gain: 🎯 Advanced Persuasion Strategies: Learn cutting-edge techniques employed by master persuaders to close deals effortlessly and build lasting client relationships. 💼 Tailored Sales Approaches: Discover how to adapt your sales approach to different personality types and situations, ensuring you connect with your clients on a personal level. 🤝 Overcoming Objections: Turn objections into opportunities! Gain invaluable insights into handling objections with finesse, turning potential roadblocks into stepping stones toward success. 🚀 Powerful Negotiation Skills: Master the art of negotiation and walk away from the table with not just a deal but a win-win situation for both parties. 📈 Data-Driven Decision Making: Leverage data and analytics to inform your sales strategy, allowing you to make informed decisions that drive results. 📣 Influential Communication: Hone your communication skills to convey your message persuasively, whether in a one-on-one meeting or a high-stakes presentation.   🌟 Why Mastering the Art of Persuasion: Unveiling Sales Tactics - Part 2? Building on the foundation laid in Part 1, this sequel is your ticket to unparalleled success in the dynamic world of sales. Our expert instructors bring real-world experience, case studies, and interactive learning modules to ensure you not only understand the concepts but can apply them with confidence.   🎓 Who Should Enroll: Sales Professionals Entrepreneurs Marketing Executives Business Owners Anyone Seeking to Excel in Persuasive Communication   💡 Don't miss out on this opportunity to transform your sales approach and skyrocket your success. Enroll today and become a Master of Persuasion! 👉 Limited seats available. Secure your spot now! 👈 Course Curriculum Hidden Secrets Of Selling Main Sales & Marketing Training - Part One 00:00 Main Sales & Marketing Training - Part Two 00:00 Main Sales & Marketing Training - Part Three 00:00 Main Sales & Marketing Training - Part Four 00:00 Main Sales & Marketing Training - Part Five 00:00

Level 2 Maths & English Course Highlights: This qualification is equivalent to GCSE grade C or 4 Take the Exam from Home – Guaranteed Fast Track Results Exam Booking within 2 Working Days of Enrolment Remote Exam Online or Paper based both options available Course Duration: 110 hours Unlimited Access to Course Materials Get Free Mock Tests & Free Past Papers Extra 25% Time for people with Learning Difficulties NCFE, Pearson Edexcel, Open Awards and TQUK are all OFQUAL-regulated and nationally recognised The Level 2 Maths and English Overview Our expert-designed Functional Skills Maths & English Level 2 Course has smart learning options that provide the necessary numeracy knowledge and skills to excel in Functional Skills Maths and English. Our course is tailored to meet your specific needs and help you achieve your academic and career goals from the comfort of your home. You also get the opportunity to book Live 1:1 tutor support via Microsoft Teams. Christmas Holiday Information For our remote invigilation service of Functional Skills qualifications, the last accepted booking will be on 19th December 2024. We will reopen for bookings from 3rd January 2025. Results Release For Open Awards: Any results from assessments taken after 30th November 2024 will be published after 2nd January 2025. For NCFE Exams: Results from assessments taken after 11th December 2024 will also be published after 2nd January 2025. Additionally, the period between 20th December 2024 and 2nd January 2025 will not be counted as “working days” for the result release timeframes. Please plan your assessment bookings accordingly. Our last results release prior to Christmas will be on 20th December 2024, with the next results release taking place on 3rd January 2025. Functional Skills Math & English Course Details Exam Details Exam slots are available 24*7 from Monday to Sunday. If you are in a rush and would like to book your exam sooner, then you can book your remote online exam within 3 working days for Open Awards, 1 working day of enrolment for NCFE, 2 working days of enrolment for TQUK and within 7 working days for Pearson Edexcel. Please note the exam price advertised on the website for the Open Awards remote invigilation exam is applicable for weekdays (Monday to Friday between 9 am to 5 pm). If you would like to book the Open Awards remote invigilation exam at the weekend then there is an additional £25+Vat applicable. EXAM Booking & Results Details You can decide the exam date and place according to your convenience. Level 2 Functional Skills Maths You can decide the exam date and place according to your convenience. Awarding Body Paper-Based Exam in Centre On-Screen Exam in Centre Remote Online Exam – From Home Results Edexcel Book within 15 days Book within 24 Hours Book within 7 working days Get results in 20 working days NCFE Book within 10 working days Book within 24 Hours Book within 2 working days Get results in only 7 days Open Awards N/A N/A Book within 2 working days Get results in only 16 working days TQUK Book within 7 working days Book within 24 Hours Book within 2 working days Get results in only 6 working days Functional Skills English Level 2 You can decide the exam date and place according to your convenience. Awarding Body Paper-Based Exam in Centre On-Screen Exam in Centre Remote Online Exam – From Home Results Edexcel Book within 15 days Book within 24 Hours Book within 7 working days Get results in 20 working days NCFE Book within 10 working days Book within 24 Hours Book within 2 working days Get results in only 7 days Open Awards N/A N/A Book within 2 working days Get results in only 16 working days TQUK Book within 7 working days Book within 24 Hours Book within 2 working days Get results in only 6 working days *Offline examinations will be held at our Swindon and London centres. Please get in touch with us for more information. The new assessment and result dates by NCFE is: (Only applicable if you are attending the exam in between the following assessment date). Delivery mode: On-screen and RI Assessment date to and from: 16/09/2024 – 25/10/2024 Results release: 01/11/2024 The new assessment and result dates by Open Awards is: (Only applicable if you are attending the exam in between the following assessment date). Delivery mode: Remote Assessment date to and from: 02/09/2024 – 13/09/2024 Results release: 11/10/2024 Assessment date to and from: 04/11/2024 – 15/11/2024 Results release: 13/12/2024 (Note that this only applies to the mentioned exam type and if you book the exam during the dates mentioned above. Also, this will not affect the schedule of the other exam types and results.) How This Course Will Work? This Level 2 Functional Skills Maths and English course will help you build a solid foundation in mathematics. Throughout the course, it will provide you with various learning materials and activities to enhance your understanding of these subjects. Initial Assessment: To identify the current level of a student's abilities and recommend the appropriate course to enrol in upon completion. Diagnostic Assessment: Identifies skill gaps and produces an individual learning plan Learning Resources: Comprehensive video tutorials, practice quizzes & topic-based tests Progress Tracker: To record your progress in the course Free Mock Test: Access our free mock test facility for professional feedback and to prepare for the final exam. You can also check out our GCSE courses. We offer Pearson Edexcel and AQA-accredited GCSE online courses that are widely accepted by universities across the globe. Entry Requirement This level 2 Maths and English qualification is available to all students of all academic backgrounds; no experience or previous qualifications are required. However, you will require a laptop/desktop computer and a good internet connection. Exam Structure Functional Skills Maths Level 2 The Functional Skills NCFE, Pearson Edexcel, TQUK and Open Awards Qualification in Mathematics Level 2 consist of one externally assessed assessment that comprises two sections- a non-calculator section (calculator prohibited) and a calculator section (calculator permitted). The assessments are available as paper-based and onscreen, on-demand assessments. Section A (Non-calculator) Awarding Body Exam Duration Total Marks Questions Cover Edexcel 25 minutes 16 25% NCFE / Open Awards / TQUK 30 minutes 15 25% Section B (Calculator) Awarding Body Exam Duration Total Marks Questions Cover Edexcel 1 hour 30 minutes 48 75% NCFE / Open Awards / TQUK 1 hour 30 minutes 45 75% Pass Mark (Edexcel): Learners are required to achieve an overall (from sections A and B) (59%) mark to pass the exam. Pass Mark (NCFE): Learners are required to achieve an overall (from sections A and B) (57% – 62%) mark to pass the exam. Please note that the marks vary for individual exam papers, so for all the exam papers, the pass marks are not fixed for the NCFE exam. Pass Mark (Open Awards): Pass Marks for L 2 functional skills maths assessments vary per assessment version and are set following standardisation and awarding activities. Each Maths assessment is designed to enable a minimally competent learner to achieve a pass mark of 36 out of 60. However, the awarding process will determine specifically where the pass mark sits for each assessment version. Therefore, the pass mark may vary between assessments. Pass Mark (TQUK): Pass Marks for level 2 functional skills maths assessments vary per assessment version and are set following standardisation and awarding activities. Functional Skills English Level 2 The Functional Skills NCFE, Pearson Edexcel, TQUK and Open Awards Qualification in English at Level 2 consist of 3 exams. These are Reading, Writing and Speaking, Listening and Communicating. Speaking, Listening and Communicating (SLC) Exam Awarding Body Duration Number of Marks Pearson Edexcel / NCFE / Open Awards / TQUK Up to 25 minutes Pass/Fail SLC Exam Pearson Edexcel / NCFE: Speaking, listening and communicating will asses through one 5-minute presentation and linked question and answer session in groups of three to five. Also, one 15-minute formal discussion together in groups of three to five learners is included. This exam happens via Microsoft Teams. SLC Exam Open Awards/ TQUK: Speaking, listening and communicating happen through one 10-minute presentation and linked question and answer session in groups of three to four. Also, one 10-minute formal discussion together in groups of three to five learners is included. This exam will be on Microsoft Teams. Reading Exam Awarding Body Duration Number of Marks Pass Mark Pearson Edexcel 75 minutes 35 65% NCFE 60 minutes 30 53% – 57% Open Awards 60 minutes 30 18 out of 30 TQUK 60 minutes 30 not fixed, varies paperwise Reading is evalute through a test consisting of multiple-choice, short open-response and medium open-response questions. Writing Exam Awarding Body Duration Number of Marks Pass Mark Pearson Edexcel 60 minutes 36 63% NCFE 60 minutes 44 57% – 61% Open Awards 60 minutes 60 36 out of 60. TQUK 60 minutes 54 not fixed, varies paperwise. Reading/Writing Exam Pass Mark: Learners should achieve the overall marks mentioned in the table to pass the reading exam. However, the awarding process will determine specifically where the pass mark sits for each assessment version. Therefore, the pass mark may vary between assessments. Recognised Accreditation This Functional Skills English and Maths Level 2 has been independently accredited by Pearson Edexcel, NCFE and Open Awards also regulated by Ofqual. The Office of Qualifications and Examinations Regulation (Ofqual) is responsible for regulating qualifications, assessments, and examinations in England. Pearson Edexcel is the most prestigious awarding body, for an academic and vocational qualifications. Pearson Edexcel qualifications are regulated by Ofqual and recognised by universities and employers across the world.  NCFE is a charity and awarding organisation that provides qualifications in England, Wales, and Northern Ireland. It is regulated by Ofqual in England and recognised in Wales and Northern Ireland.  Open Awards is an awarding organisation that offers a wide range of qualifications across various sectors, including education, health and social care, and business. Their qualifications are regulated by Ofqual and are designed to meet the needs of learners and employers. Open Awards also works closely with educational institutions and employers to ensure their qualifications are relevant and up-to-date. TQUK is an awarding organisation approved by Ofqual and offers RQF courses in a variety of sectors. RQF courses have different credit values that can be applied to the National Credit Transfer System. TQUK accredits courses developed by industry experts and collaborates with organisations to ensure the quality and value of the courses provided. Difference between NCFE, Pearson Edexcel, Open Awards and TQUK NCFE, TQUK, Pearson Edexcel and Open Awards are OFQUAL-regulated and nationally recognised; however, the only difference lies in the exam booking and result turn-around time. You can book your remote online exam within 2 working days of enrolment for NCFE, within 7 working days for Pearson Edexcel, 2 working days of enrolment for TQUK and within 3 working days for Open Awards. You can get your NCFE results in 7 days, your Edexcel results in 20 working days, your TQUK results in 6 working days and your Open Awards results within 16 working days. Universities and apprenticeships accept all of the awarding bodies. This distinction allows learners to choose the awarding body that aligns best with their educational and career goals. Additional Features Access to On-Demand Classes Opportunity to Book 1:1 Live Tutor Support via Microsoft Teams Enrol in Our Course and Prepare for the Exam from Home Get a Free Mock Test with Professional Feedback Course Curriculum English Level 2 – Unit 1 – Speaking and Listening The speaking and listening section entails comprehensive learning and activities, including presenting and narrating skills, argument presentation techniques, and more. Math Level 2 – Unit 1: Number Lesson 1.1: Numbers and the Number System The number system gives you a general insight into the mathematical operations regarding the given numbers. You will also acquire skills in division, multiplication, addition and subtraction, which require steps in real-life contexts. Lesson 1.2: Fractions and Decimals You will be learning many types of fractions, including improper fractions, proper fractions, equivalent fractions and more. Along with this, you will learn Ordering Decimal Numbers, Subtracting Decimals, multiplying and dividing decimals and more, which enables you to apply real-world problem-solving. Lesson 1.3: Percentages You will learn to calculate the Percentage and how to express a Number as a Percentage of Another. Interpreting the Original Value, Calculating Percent Increase and Decrease, and so on. This learning you can easily apply in real-life counting issues along with increasing your rational thinking. Lesson 1.4: Ratio and Proportion You will be learning to calculate the Total Amounts using Ratios, direct Proportion, Inverse Proportion and many more things, which help you in doing comparisons, learning science and engineering and more. Lesson 1.5: Formula You will learn the definition of formulas Formula Using Words, Multi-Step Formulas, Formula Using Letters and so on. Learning formulas has a large impact on real life as these formulas are used extensively in measuring, building infrastructure and more. English Level 2 – Unit 2: Reading Learn to read a text with the help of scanning, skimming, detailed reading, and also, learn how to find organisational features’ purpose from the text. Maths Level 2 – Unit 2: Measures, Shapes and Space Lesson 2.1: Money Math You will be mastering Solving Money Related Questions, including percentage-based discounts, discounts Related to Fractions, Profit and Percentage, etc. This money math learning will also help you to understand money-earning and saving-related issues that you face in daily activities. Lesson 2.2: Units You will learn units and Types of Units, Units of Weight, Units of Length, Units of Capacity, etc. Also, you will gain knowledge about steps to convert between Metric Units, Imperial to Imperial Conversions, and Other Unit Conversions will help pursue a higher university degree. Lesson 2.3: Speed and Density You will be clearing the concept of speed, calculations to find out distance and time, density, Relation between Density, Weight and Volume. Lesson 2.4: Perimeter You will learn to find perimeter and area, Circle, perimeter of triangle etc. which require in measurement, design and planning and so on. Lesson 2.5: Area and Shapes You will gain skills in formulas for calculating area, finding areas of complex shapes, applying area calculations in complex questions, different Types of 3D Shapes, surface area, finding the surface area of complex 3D Shapes, using nets, plans and elevations, etc. Learning about area and shapes will certainly help you in building your dream home and more. Lesson 2.6: Volume In the volume classes, you will learn Formulas for calculating volume, Questions based on volumes of different 3D Shapes, finding the Scale in a Diagram, Making Scale Drawings, which are required in building critical thinking skills and more. Lesson 2.7: Coordinates & Angles You will be learning necessary things about the coordinate Grid, How to Read Coordinates on a Grid? Plotting Points on a Grid and more which extensively required in making video games, medical imaging, physics and more English Level 2 – Unit 3: Writing The writing part will cover English grammar, including punctuation, spelling, syntax, etc. enabling you to avoid all the writing errors and mistakes. Maths Level 2 – Unit 3: Handling Data and Information Lesson 3.1: Median and Mode You will be learning about median and mode, which is one of the most interesting mathematical chapters. As you will know how to find the median and mode from the sets of numbers, you can easily implement such learning in household work and other places as well. Lesson 3.2: Mean and Range You will be able to find the mean, median and mode. Knowing how to find these is highly important in all aspects of life. Lesson 3.3: Probability You will learn Probability: Definition and Meaning, Calculating Probabilities, Probability of Something Happening and Something Not Happening, etc. Once you know how to find probability, you can easily detect business profit loss and implement other parts of your life. FAQs What is a functional skills level 2 equivalent to? It is a recognised alternative qualification to GCSEs, and achieving it is equivalent to obtaining a GCSE grade C or level 4. It's often used as a prerequisite for higher education, apprenticeships, and employment in England, Wales, and Northern Ireland. What is the difference between a Functional skills course and a GCSE course? Both the functional course and GCSE course provide the same skills, but one of the differences is that functional classes are developed for the learner who wants to acquire the skills quickly. Still, GCSE is a lengthy process, and it takes time to end as you have to sit for the test that will be held on an official day. Do Universities Approve the Functional Courses Certificate? Yes, many universities accept the functional course certificate, but it is better to check whether your desired university approves the functional certificate. The University of Sheffield, the University of Brighton, and the University of East Anglia approved the functional skills Level 2 certificate in the past. So, stay updated with current information. Why should I get into this combined English and Math course? You should get into this course if you want to learn English and math side by side. You can learn both at a low price. English and math both courses are required at every step of your life. Thus, learn these through the functional skills course quickly and at an affordable price. How will I purchase this course? First, select your desired course plan among the multiple existing course plans on the right side of your screen, then select the payment type, and once you made the payment, you can access the course any time you want. I made my payment. How will I get access to the Functional course? A confirmation email will be sent to your registered email after payment. Hereafter anytime, you can start your learning journey with Lead Academy. I am from outside the UK. Will I get access to the Course? Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. What is an Edexcel-accredited course? Exdexcel is a British multinational education and examination body. If any functional skills training providers claim the course is Edexcel accredited, that means the course has been approved by the governor body of Edexcel. Their certificates have been valued in the UK and worldwide. Will I get a Job after doing the functional course? Yes, any not. You always need fundamental English, Math and ICT skills wherever you go. These skills are as crucial as your basic needs like food and more. The company wants its employees to have these skills before joining any organization. English is my second language. Can I learn it through a Functional English skill course? Yes, you can. Whether English is your first language or second language, both types of learners can start their learning journey in the Functional Skills Level 1 course. This course is designed so that every kind of learner can learn. How safe is it to purchase a course over the Internet? Lead Academy has been providing courses over the internet for years, and all our learners' info is safe with us. We have implemented robust security measures to protect our learners' personal and financial information. Additionally, we use secure payment gateways to ensure safe transactions for course purchases. What are the system requirements for remote exam? For Pearson Edexcel and NCFE: To sit your assessment, you’ll need: A laptop/desktop with webcam and microphone; you can’t sit the assessment on a tablet or smartphone a good Wi-Fi connection – recommended minimum 1Mbit/s Upload, minimum 10Mbit/s Download. You MUST use google chrome browser for the exam, as this is recommended by the awarding body. A smartphone or tablet (Apple iOS 8.0 / Android 4.1 or higher) - this will be used to record you taking the assessment. A suitable environment - quiet room with no distractions The link for the assessment sent to your email; remember to check your spam/junk folder. You must activate Airplane mode on your smartphone however you need to be connected to Wi-Fi, so turn on Airplane mode then reactivate your Wi-Fi. Please familiarise yourself with the potential violations as these can potentially lead to the assessment being voided. Ensure ALL equipment is plugged in (including phone for the recording of sessions). Loss of power at any point could lead to the assessment being voided. You must brief other members of your household/workplace that you’re sitting an assessment, and they must not enter the room at any point. There is a 24-hour live chat function within the assessment software for technical support should you need it at any time. For Open Awards: In order to take your exam, you need to have the following equipment: A good quality laptop or PC with a minimum screen size of approx. 14” and minimum resolution of 1024 x 768. A stable internet connection with at least 3mbps. An integrated (i.e., fixed) webcam on your PC/ laptop or a portable webcam. If using a PC/ laptop with an integrated webcam, a reflective surface (e.g., a mirror) must be available. This will be used to show the invigilator the space immediately surrounding your screen and keyboard. A basic (non-scientific) calculator for maths assessments. You will have access to an on-screen calculator but may feel more comfortable using a separate calculator. Please note that all workings need to be added to the assessment platform if you use a separate calculator so that your workings can be marked. Plain paper. You will need to show this to your invigilator at the beginning of the exam to assure them that you do not have access to notes. A dictionary (where allowed). Supported Browsers Chrome: 34.0.1847 or above Microsoft Edge: Version 88.0.705.81 or newer Firefox: 31.0 or above Safari: 6.2 or above Safe Exam Browser 2.0.2 or above Please note: Chromebooks are not compatible with the Safe Exam Browser Browser settings Popups must be allowed. Guidance on how to do this below: Chrome Edge Firefox Safari For TQUK: Exam conditions All remote exams must take place in a controlled environment. Training Qualifications UK (TQUK) defines a controlled environment as a quiet, appropriate space conducive to the undertaking of a remotely invigilated exam. The environment must be: populated only by you, the learner, and no other parties well-lit to allow maximum webcam visibility free from distractions that may cause you to divert your attention away from the computer screen or move outside of the webcam’s viewing range free from notes and posters on the wall free from noise free from personal or sensitive material free from visual or physical access to supporting materials (such as educational texts) free from electronic devices, other than the computer used to undertake the exam. The space, as described above, must meet these requirements throughout the entire duration of the exam. If the exam conditions requirements are not met, the exam may be voided. If, for any reason, you are unable to undertake the exam in a space that meets these requirements, you should inform your training provider/recognised centre at the earliest opportunity and arrange your exam at a time when these conditions can be met. You must have a desktop or laptop computer that is equipped with a working webcam, a stable internet connection, and the Google Chrome web browser (available here). Requirements and guidance for materials: The following relates to materials within the controlled environment and must be followed to ensure compliance: Mobile phones and electronic devices, except for the computer you are using to undertake the exam, must be switched off and stored in an inaccessible location. Smartwatches and other wearable technological devices must be switched off and removed. Headphones must not be worn. Water must be stored in a clear glass or a clear bottle with the labels removed. No other food or drink is permitted. Second monitors are not permitted. Identification must be clearly presented to the camera at the start of an exam. If identification is not provided, or is unclear, at the start of the exam, this will result in the exam being voided. A room sweep must be completed at the start of an exam. If a room sweep is not completed, the exam will be voided. has context menu

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