• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

60212 Courses

Customer Service Practitioner Level 2

By Rachel Hood

Providing Customer service products and services for businesses and other organisations including face-to-face telephone, digital and written contact and communications

Customer Service Practitioner Level 2
Delivered OnlineFlexible Dates
Price on Enquiry

Trade Supplier Level 2

By Rachel Hood

Ensuring an efficient flow of goods and services between manufacturers and their skilled trade customer base.

Trade Supplier Level 2
Delivered OnlineFlexible Dates
Price on Enquiry

Account management essentials (In-House)

By The In House Training Company

Maximising the relationship and sales potential of each active account is key to the sustainability of any business relying on repeatable custom. In this workshop we start by looking at key techniques for analysing the profitability and development opportunities for different clients before deciding upon the strategy and skills needed for moving the relationship to that of trusted adviser and partner. By understanding and creating the need we can use our influencing skills to harness any sales development potential. By creating the habit of explaining our ideas in a way that also meets the need of the other party we help everybody make the right decisions for them. This course will help participants: Assess the sales profitability and potential of existing key accounts Prioritise where time and energy is directed for maximum profitability Understand the key players in the decision making unit Create a strategic plan for the development of each client target Develop proactive sales consultancy skills Learn advanced communication and influencing techniques 1 What makes an effective account manager? The difference between order taking and account management How do you define a key account in your business? Why should existing customers remain with your company? How do you compare to the competition? 2 How do I prioritise my account management activity? Use practical tools to help you assess revenue potential Analyse the investment required versus the return on your time Create a SWOT analysis on your clients - Strengths, Weaknesses, Opportunities & Threats Appreciate how this knowledge will improve your sales development 3 Planning strategies for each account Create a list of priority accounts and activities Learn how to develop a long-term and sustainable relationship Discover how they make their purchasing decisions Research the make-up of the Decision Making Unit for each client 4 Learning and utilising the six principles of influence Learn the secrets these principles offer sales people Discover how these principles will work for you Create an influencing strategy for influencers within the client Learn new habits of influence 5 Proactive sales skills Plan proactive sales meetings for key accounts Set primary and secondary objectives for every touch point with the customer Structure sales meetings for maximum effectiveness Help the customer commit and achieve their objectives 6 Putting it into practice Discuss real scenarios to plan for putting these skills into practice Share common issues with fellow sales people Create a personal development plan

Account management essentials (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

HAF - Spiderman - Break Games (Parkour Break Dance, Obstacle) Age 7+

5.0(54)

By Powered by Hip Hop (UC Crew)

Spiderman Themed Activity Day at Derbyshire Hill Family & Community Centre for children and teens aged 7+ Come and join us for an exciting HAF Activity themed around Spiderman which includes break dance, art, parkour, obstacle courses and games with our talented team from Powered by Hip Hop (UC Crew) Children aged 7+ and parents/carers/grandparents who are eligible for free HAF activities are all welcome to join us for our FREE funded activity day. Younger siblings can attend but may not be able to participate in some older age activities We have the best Hip Hop and action-packed superhero-themed activities in St Helens, so don't miss out!

HAF - Spiderman - Break Games (Parkour Break Dance, Obstacle) Age 7+
Delivered In-PersonFlexible Dates
FREE

Infection Control

By Prima Cura Training

Infection prevention and control is essential for all businesses, particularly where the working environment or work activities could put employees and those around them at risk of infection. This includes those working in healthcare, in close contact with people or animals, and those involved in the cleaning of human and animal waste. Infections can be easily spread, but by understanding the correct steps to take, the risk of their occurrence can be both prevented and controlled.

Infection Control
Delivered in person or OnlineFlexible Dates
Price on Enquiry

HAF - Transformers Themed (Graffiti, DJing, Parkour & Obstacles) Age 7+

5.0(54)

By Powered by Hip Hop (UC Crew)

Transformers Themed Activity Day at Derbyshire Hill Family & Community Centre for children and teens aged 7+ Come and join us for an exciting HAF Activity themed around Transformers which includes graffiti art, djing, parkour, obstacle courses and games with our talented team from Powered by Hip Hop (UC Crew) Children aged 7+ and parents/carers/grandparents who are eligible for free HAF activities are all welcome to join us for our FREE funded activity day.

HAF - Transformers Themed (Graffiti, DJing, Parkour & Obstacles) Age 7+
Delivered In-PersonFlexible Dates
FREE

Operations/Departmental Manager Level 5

By Rachel Hood

Managing teams and projects in line with a private, public or voluntary organisation's operational or departmental strategy.

Operations/Departmental Manager Level 5
Delivered OnlineFlexible Dates
Price on Enquiry

BTEC Assignment Writing Service

By New Assignment Help

Get help with you BTEC assignments at affordable prices and live a stress free life.

BTEC Assignment Writing Service
Delivered OnlineFlexible Dates
FREE

HAF - DC The Flash Themed Activity - (Graffiti, Parkour, Obstacle) Age 7+

5.0(54)

By Powered by Hip Hop (UC Crew)

DC's The Flash Themed Activity Day at Newton Boys & Girls Club for children aged 7+ years old Come and join us for an exciting HAF Activity themed around The Flash, Batman and Super Girl, which includes graffiti art, parkour, obstacle courses and games with our talented team from Powered by Hip Hop (UC Crew) Children and teens age 7+ who are eligible for free HAF activities are all welcome to join us for our FREE funded activity day. (Younger sibling can attend if registered but not be able to do all activities)

HAF - DC The Flash Themed Activity - (Graffiti, Parkour, Obstacle) Age 7+
Delivered In-PersonFlexible Dates
FREE

We offer private one-to-one tuition for all students interested in improving their English more rapidly or looking for particular needs such as interviewing or Business English. Each lesson is specifically tailored to the student’s request and to the subjects they are interested in improving or developing. If your goal is to improve your grammar, enrich vocabulary or further develop your communication skills, this is the perfect course for your needs. 

one-to-one learning
Delivered In-PersonFlexible Dates
FREE