6202 Courses

Are you looking to improve your current abilities or make a career move? Our unique Performance Coaching and Mentoring Course might help you get there! Expand your expertise with high-quality training - study Performance Coaching and Mentoring and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Performance Coaching and Mentoring online training course. This Diploma in Performance Coaching course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! With this comprehensive Performance Coaching and Mentoring course, you can achieve your dreams and train for your ideal career. The Performance Coaching and Mentoring course provides students with an in-depth learning experience that they can work through at their own pace to enhance their career development. This Performance Coaching and Mentoring training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the Performance Coaching and Mentoring course today - gear up with the essential skills to set yourself up for excellence! Why Prefer This Performance Coaching Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Performance Coaching course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments. 24/7 tutor support. Start your learning journey with this Performance Coaching and Mentoring course straight away and take a step forward in securing a better future! Why should you choose the Performance Coaching and Mentoring course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPDQS after completing this course. Student ID card with amazing discounts - completely for FREE! (£10 postal charge will be applicable for international delivery) Globally accepted standard structured lesson planning. Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Performance Coaching program in your own time, at your own pace Each of our students gets full 24/7 tutor support. Skills You Will Gain Performance management Personal communication Motivation techniques Interpersonal skills Leadership qualities ****Course Curriculum**** Here is the curriculum breakdown of this Performance Coaching and Mentoring course: Module 01: Introduction to Performance Coaching Coaching Versus Other Disciplines What Are the Benefits of Coaching? Performance Coach Required Skills, Roles, and Responsibilities Module 02: The Coach/Client Relationship Establishing a Relationship Core Elements of the Effective Coaching Relationship Effective Communication Listening Skills Asking Good Questions Giving Feedback Responsibilities Module 03: Coaching and Mentoring Models A General Introduction to Models The GROW Model The OUTCOMES Model The JOHARI Window The FLOW Model The SOS Model The Cyclical Mentoring Model The Double Matrix Mentoring Model Module 04: Ethical Aspects of Coaching and Mentoring The Association for Coaching's Guiding Principles Reputation Association for Coaching (AC) and European Mentoring and Coaching Council (EMCC) Code of Ethics, including: International Coach Federation (ICF) Standards of Ethical Conduct, including General Professional Conduct Professional Conduct with Clients Confidentiality and Privacy Conflicts of Interest Module 05: Effective Communication Skill Creating a Good Coaching & Mentoring Relationship Using Appropriate Language Listening at a Deep Level Asking Effective Questions Limiting Beliefs and Assumptions Giving Effective Feedback Communicating Non-Verbally Presence and Silence Module 06: Personal Skills Time Management Stress Management Emotional Management and Happiness Maintenance Assertiveness Negotiation Module 07: Management Skills Motivation Leading Delegation Decision Making and Problem-Solving Project Management Module 08: Organisational Skills Introduction to Organisational Skills Importance of Organisational Skills Organising Life Coach Business Organising Daily Work Organising Workplace Organising Tools Cultivating Organisational Habits Module 09: Motivation and Mindset What is Motivation? Types of Motivation History of Motivation Motivating Yourself Motivation and Inspiration Coaching and Motivation What is Mindset? Benefits of Mindset Coaching Mindset Coaching Life Coach vs Mindset Coach Module 10: Key Themes of NLP What is NLP? Pillars of NLP Models and Modelling NLP Presuppositions Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory What Is Stress? What Is the Inverted-U Relationship Between Stress and Performance? Optimal Pressure for Better Performance Module 12:Leadership Under Pressure What Is Leadership? Leadership Is About the People Qualities You Require to Be a Good Leader Safe Leader vs Real Leader Leadership to Create a High-Performance Environment 4 Key Leadership Skills to Thrive Under Pressure Module 13: Setting Up as a Coach Sustainable & Profitable Coaching Business Tips and Traps of Coaching Measurement of Coaching Ethics and Standards Terms and Conditions Toolkit for Coaching Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and provide you with feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills With a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - £119 inside the UK £129 (including postal fees) for international delivery Certificate Accredited by CPD Upon finishing the course, you will receive a Certificate Accredited by CPD that is recognised all over the UK and internationally. The pricing schemes are- 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Performance Coaching and Mentoring course do not require you to have any prior qualifications or experience. There are no prerequisites for enrollment, and you can access the course materials from any location in the world. However, this could be a perfect match for, Anyone interested in this area Those who want to get professional expertise in this field Performance analyser Coaching Career Growth Hacker Motivational Leader Existing professionals looking for a certificate Requirements There are no previous knowledge requirements for the Performance Coaching and Mentoring program; this is open to anyone! Any learning enthusiast from anywhere in the world can enrol on this course without any hesitation. Career path The Performance Coaching and Mentoring course aims to help you get the job or even the long-awaited promotion of your dreams. With the support and proper guidance, you will learn the skills and knowledge that will help sharpen your career at; Coaching Corporate trainer Personal trainer Sports Teacher Motivational Speaker Sports Coaching Fitness trainer Corporate Leader Mentor Entrepreneur

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course is the gateway to unlocking your full potential as a confident and captivating presenter with essential skills and techniques to engage audiences, deliver impactful speeches and conquer stage fright. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn how to structure a presentation and include supporting data and insights Know basic PPT skills such as exploring PowerPoint's views, understanding Notes Pane, customizing the PowerPoint interface, or changing themes and colors Understand the design principles for compelling visuals and slides, such as duplicating and reordering slides or reusing and copying slides Learn how to use themes and layouts, add animations, print, reuse, and copy slides Understand Infographics and Media in PPT presentation such as adding and editing charts, advance chart options, structuring tables, and adding audio and video Get acquainted with new design features such as morph transitions, insert icons, 3D Animations, Pre-Animated 3D Models, and Insert Zoom Slides Understand how to work with pictures, remove the picture backgrounds, or create a photo album Learn how to navigate the ribbon, explore the menu bar, and understand the different tasks that can be performed Why Presentation Skills Training Course right for you? This comprehensive Presentation Skills Training course is the perfect way to kickstart your career in the field of presentation. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Presentation Skills Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Getting Started Welcome and Getting to Know Your Instructor What will You learn? Who is This Course For? Prepare Your Presentation Step 1 - Preparation Step 2 - Get to Know Your Audience Step 3 - Set Your Objectives Step 4 - Consider Your Approach Step 5 - Make a Presentation Plan Step 6 - Presentation Strategies & Techniques - Giving People a Reason to Listen Step 6 - Presentation Skills Step 6 - Effective Communication Step 6 - Verbal Communication Step 6 - Motivational Language Step 6 - Non Verbal Communication Step 6 - Telling Stories Step 6 - Memorable Content Step 6 - RER Method Step 6 - Using Case Studies Step 6 - Calming the Nerves Step 7 - Prepare Your Materials Step 8 - Practice Step 9 - Evaluation Step 10 - Presentation Day Contingencies The Final Word Guest Interview Wrap Up Who should take this course? This comprehensive Presentation Skills Training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of presentation. Entry Requirements There are no academic entry requirements for this Presentation Skills Training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

***Limited Time Deal*** Complete Project Management Training for Project Managers with Free PDF and Hard Copy Certificate Project management is a critical skill in today's fast-paced business world. According to the Project Management Institute (PMI), the UK project management industry is worth over £27 billion. However, a staggering 70% of projects fail due to poor management. Are you ready to master the art of project management and lead your team to success? Courses Are Included In This Project Management for Project Managers Training: Course 01: Level 3 Diploma in Project Management for Project Managers Course 02: Diploma in Six Sigma & Lean Process Course 03: Global Project Management This comprehensive Project Management course will guide you through everything you need to know to manage projects effectively. From understanding the fundamentals of project management to mastering goal-setting techniques and stakeholder management, you'll gain a holistic understanding of the project lifecycle. Explore project planning methodologies, risk management strategies, and budgeting principles, empowering you to navigate complex projects with confidence. This course holds immense significance as it is CPD Accredited and Quality Licence Scheme Level 7 endorsed. These prestigious accreditations validate its quality and align it with professional standards, making it an ideal choice for individuals seeking to broaden their knowledge and skills in the Project Management sector. Learning Outcomes of Project Management Training: Master the fundamentals of project management and its key principles. Learn to set SMART goals and align project objectives. Develop effective stakeholder management and communication strategies. Explore project planning tools and techniques for successful execution. Understand budget management and procurement processes for resource optimization. Gain insights into risk identification, mitigation, and project closure. Take control of your projects and propel your career forward! This course provides the knowledge and practical skills needed to become a confident and effective project manager. Enroll today and unlock your full project management potential! Why Choose Us? Get a free CPD Accredited PDF and Hard Copy Certificate. This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Project management course materials The Project management comes with 24/7 tutor support What Our Students Say About This Project Management for Project Managers Certificate: "I would gladly recommend anyone to take up courses with Red.'' From: Francis Offiong "This is very good medium of learning new era of education." From: MUHAMMAD ANSAR "This is a course suitable for all carers to partake on." From: Orheuan Iriajen ''It's an interesting course. I hope to use the knowledge to advance in my career as a Project Manager'' From: Vivian Berenibara. Take a step toward a brighter future! This project management course equips you with the skills to initiate, plan, execute, and close projects effectively. You'll master the art of setting SMART goals, managing stakeholders, creating project plans, handling budgets, and mitigating risks. *** Course Curriculum of Project Management*** Module 1: The Fundamentals of Project Management What Is Project? Project Management Duties of a Project Manager Prioritising, Delegating and Communicating Required Skills Module 2:Project Landscapes Project Lifecycle Project Management Methodologies Module 3: How to Get Started for a Successful Project Importance of Project Initiation Key Components of Project Initiation Determining Project Goals and Deliverables Module 4: SMART Goals Specific Measurable Attainable Relevant Time-Bound Module 5:Managing Stakeholders Effectively Stakeholders Assigning Roles and Responsibilities Different Roles on a Project Stakeholder Analysis Influence and Interest Communicating with Stakeholders RACI Chart Module 6:Starting off with Project Planning Importance of Planning Launching Planning Phase Project Kick-off Meeting Importance of Milestones Setting Project Milestones The Project Plan Components of a Project Plan Module 7: Project Planning Tools Work Breakdown Structure (WBS) Gantt Chart Kanban Boards Module 8:Budget Management and Procurement Project Budget Components of a Budget Creating a Project Budget Managing the Budget Procurement Process Module 9: Risk Identification and Management What is risk How do we identify risk Risk Priority Single Point Failure Risk Mitigation Planning Module 10: Running a Successful Project Track and Measure Project Progress Quality Management DMAIC PDCA Module 11: Closing a Project Project Closing Criteria Impact Reporting How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: FREE (Previously, it was £12.99) CPD Hard Copy Certificate: FREE (Previously, it was £29.99) CPD 10 CPD hours / points Accredited by CPD Quality Standards Project Management Promo Video 00:54 1: Project Management Promo Video Preview 00:54 Module 1: The Fundamentals of Project Management 13:17 2: Module 1: The Fundamentals of Project Management Preview 13:17 Module 2: Project Landscapes 07:54 3: Module 2: Project Landscapes 07:54 Module 3: How to Get Started for a Successful Project 07:57 4: Module 3: How to Get Started for a Successful Project 07:57 Module 4: SMART Goals 09:39 5: Module 4: SMART Goals 09:39 Module 5: Managing Stakeholders Effectively 15:23 6: Module 5: Managing Stakeholders Effectively 15:23 Module 6: Starting off with Project Planning 13:18 7: Module 6: Starting off with Project Planning 13:18 Module 7: Project Planning Tools 05:35 8: Module 7: Project Planning Tools 05:35 Module 8: Budget Management and Procurement 13:55 9: Module 8: Budget Management and Procurement 13:55 Module 9: Risk Identification and Management 15:06 10: Module 9: Risk Identification and Management 15:06 Module 10: Running a Successful Project 14:53 11: Module 10: Running a Successful Project 14:53 Module 11: Closing a Project 11:23 12: Module 11: Closing a Project 11:23 Order Your Certificate 02:00 13: Order Your CPD Certificate 01:00 14: Order Your QLS Endorsed Certificate 01:00 Who is this course for? This Project Manager Training course is ideally suited to any individual working in a standard. Particularly, this course is perfect for: New members of the project team Level 7 Diploma Project Management Level 6 Certificate in Project Management Project finance Project Management Insititute (PMI) NB: Please note that this Project Management course does not provide any professional qualifications. To get professional qualifications, please check: Project Management Insititute (PMI) Courses PMI Project Management Professional Courses PMI Certified Associate in Project Management Courses APM Project Management Qualification (PMQ) Level 7 Diploma - Project Management pmi project management professional Requirements You will not need any prior background or expertise to enrol in this Project management course. Career path After completing this course, you are to start your career or begin the next phase of your career. Project Coordinator Project Manager Senior Project Manager Project Director Program Manager Portfolio Manager Chief Project Officer (CPO) Project Assistant Project co-ordinator Project management support Project Analyst Certificates Certificate Accredited by CPD Digital certificate - Included Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed

Venture into the realm of IT service excellence with the ITIL Practitioner course, where the chronicles of Information Technology Infrastructure Library (ITIL) come to life. This immersive educational experience is tailored to enlighten enthusiasts on the intricate tapestry of IT Service Management (ITSM) and the Continuous Service Improvement (CSI) model that stands at the heart of ITIL practices. From the foundational bricks of principles and themes, the course ascends to the strategic nuances of Organizational Change Management (OCM), ensuring participants grasp the transformative nature of IT services. The curriculum delves into the mechanisms that fortify communication as a catalyst for service enhancement. Learners are equipped with the proficiency to employ metrics and measurement as a compass for ITSM efficacy. As the narrative progresses, the course unravels the synthesis of CSI within the broader ITIL framework, beckoning participants to not just witness but also weave the future of IT services and their governance. Learning Outcomes Understand the core principles of ITIL and ITSM, including the CSI model. Develop insights into effective Organizational Change Management. Learn to foster impactful communication strategies within IT service management. Acquire the ability to measure and utilize metrics for IT service enhancement. Integrate CSI strategies effectively within ITIL and organizational practices. Why choose this ITIL Practitioner course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this ITIL Practitioner course for? IT professionals seeking to expand their ITIL knowledge. Managers overseeing IT service management teams. Change agents responsible for implementing IT service improvements. Individuals aspiring to integrate ITIL practices within their organizations. Analysts focused on service management metrics and performance. Career path ITIL Practitioner: £35,000 - £60,000 IT Service Manager: £40,000 - £70,000 Change Manager: £45,000 - £65,000 ITIL Consultant: £50,000 - £75,000 Quality Assurance Manager: £40,000 - £60,000 Performance Analyst: £30,000 - £50,000 Prerequisites This ITIL Practitioner does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ITIL Practitioner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Introduction to ITIL Practitioner Course Introduction 00:14:00 ITSM & Continual Improvement Learning Objectives 00:06:00 Selecting a Management System 00:11:00 Systems Thinking 00:13:00 The 4Ps 00:13:00 Communication & Management Systems 00:14:00 Organizational Capabilities 00:10:00 Adopt, Adapt & Realize 00:15:00 Outside-in vs Inside-out Thinking 00:11:00 Defining a Service 00:05:00 Metrics & Measurement 00:06:00 Improvement, the Practitioner & CSI 00:10:00 Driving IT Service Management Summary 00:15:00 Checkpoint 00:16:00 Principles & Themes Learning Objectives 00:04:00 Principles 00:24:00 Themes 00:09:00 Principles & Themes in Practice 00:08:00 Principles & Themes Summary 00:03:00 Checkpoint 00:07:00 Organizational Change Management (OCM) Learning Objectives 00:02:00 Role & Impact of OCM on Improvement 00:07:00 OCM Activities 00:16:00 OCM & Systems Thinking 00:06:00 OCM Summary 00:06:00 Checkpoint 00:10:00 Effective Communication to enable CSI Learning Objectives 00:01:00 Value, Importance & Benefit of Good Communication 00:05:00 Principles of Communication 00:11:00 Role of Influence 00:07:00 Communication Summary 00:05:00 Checkpoint 00:09:00 Use Metrics & Measurement Learning Objectives 00:02:00 CSFs, KPIs & Improvement 00:18:00 Analyze CSFs & KPIs in Context 00:09:00 Assessments 00:04:00 Use Metrics & Measurement Summary 00:05:00 Design a Report 00:07:00 Checkpoint 00:07:00 CSI Approach Learning Objectives 00:02:00 It Depends 00:09:00 Approach Deconstructed 00:25:00 Goal Question Metric (GQM) Approach Introduction 00:08:00 CSI Approach Summary 00:05:00 Checkpoint 00:06:00 Integrating CSI with ITIL & Beyond Learning Objectives 00:01:00 CSI Approach for the ITIL Practitioner 00:07:00 CSI Approach in ITIL 00:25:00 CSI Approach, PRINCE2 & RESILIA 00:06:00 Integrating CSI with ITIL & Beyond Summary 00:03:00 Checkpoint 00:06:00 Workbooks Workbooks - ITIL Practitioner - Video Training Course 00:00:00 Assignment Assignment - ITIL Practitioner 00:00:00

Overview Effective Communication Techniques for Teachers and Trainers Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Effective Communication Techniques for Teachers and Trainers Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training After you have successfully completed your assignment, you will be qualified to apply for a CPD Certification from The Teachers Training. The PDF certificate can be downloaded after you have completed your course. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Basic Concept of Communication Basic Concept of Communication 00:30:00 Module 02: Foundations of Classroom Communication Foundations of Classroom Communication 00:30:00 Module 03: Effective Verbal and Nonverbal Communication Effective Verbal and Nonverbal Communication 00:30:00 Module 04: Importance of Effective Listening Importance of Effective Listening 00:30:00 Module 05: Strategies for Building Effective Communication Strategies for Building Effective Communication 00:30:00 Module 06: Sharing Information in the Classroom Sharing Information in the Classroom 00:30:00 Module 07: Leading Classroom Discussions Leading Classroom Discussions 00:30:00 Module 08: Communicative Reading and Storytelling Communicative Reading and Storytelling 00:30:00 Module 09: Using Classroom Talk to Encourage Students' Thinking Using Classroom Talk to Encourage Students' Thinking 00:30:00 Module 10: Communicating with Parents Communicating with Parents 00:30:00 Module 11: Communicating with Colleagues Communicating with Colleagues 00:30:00 Module 12: Communicating with Administrators Communicating with Administrators 00:30:00 Module 13: Communicating with Difficult People Communicating with Difficult People 00:30:00 Module 14: Communicating in Less-Than-Ideal Circumstances Communicating in Less-Than-Ideal Circumstances 00:30:00

In the past weeks and months, the airline industry has had to address a series of challenges that left managers little time to execute, and almost no room for communications mistakes. While Airport Managers have only to consider accidents on or close to their own airport, Airline Managers are not so lucky, about half of their incidents and accidents will occur away from their home airport. The Crisis Communications Traning for Airline Executives is designed to provide you with both theory and the opportunity to practise your role in secure, simulated conditions, promote effective team and individual performance in a crisis. You will learn how to prepare messages (in advance) for any airline crisis, how to make the media realize you are being transparent and helpful, how to avoid the common blunders made by other airline executives in times of crisis, how to answer tough questions in times of crisis, how to speak in sound bites and get the quotes you want. What Will I Learn? Being able to Manage Crisis Communications Know how to appear Confident Prepare Messages for passengers Speak in Sound Bites Handle tough questions Overview Crisis Communications Training for Airline Executives Intro 00:03:00 Crisis Communications Training for Airline Executives TV and the Visual 00:03:00 Crisis Communications Training for Airline Executives 4 Goals 00:03:00 Creating Your Message 00:08:00 The Biggest Blunders to Avoid 00:12:00 Crisis Communications Training for Airline Executives 1st Crisis Scenario 00:02:00 Practice on Video 00:05:00 Closing Thoughts Crisis Communications Training for Airline Executives Conclusion 00:02:00 Feedback 00:01:00 Course Certification

In many businesses, good communication is one of the most valuable skills that you can have. And you need excellent writing abilities to convey ideas clearly. How well you communicate could even affect the jobs you are being offered. To be regarded as a professional communicator, you must know how to write effective emails, memos, and letters. Our Business corresponding course will give you the tools you need to write compelling, valuable business correspondence. You will learn how to get started on a writing project, use proper business tone in the document, and distinguish between the different kinds of business correspondence. You will learn how to decide what is the proper vehicle for written communication in business, electronic or paper. Course Highlights Business Corresponding Accredited Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Business Corresponding Accredited Diploma into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 8 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Business Corresponding Accredited Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Business Corresponding Accredited Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Business Corresponding Accredited Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. PART I-PREPARING TO WRITE THE LETTER-CHAPTER 1 02:00:00 PART I-PREPARING TO WRITE THE LETTER-CHAPTER 2 01:00:00 PART I-PREPARING TO WRITE THE LETTER-CHAPTER 3 02:00:00 PART I-PREPARING TO WRITE THE LETTER-CHAPTER 4 02:00:00 PART II-HOW TO WRITE THE LETTER-CHAPTER 5 03:00:00 PART II-HOW TO WRITE THE LETTER-CHAPTER 6 03:00:00 PART II-HOW TO WRITE THE LETTER-CHAPTER 7 02:00:00 PART III-STYLE-MAKING THE LETTER PERFECT-CHAPTER 8 03:00:00 PART III-STYLE-MAKING THE LETTER READABLE-CHAPTER 9 02:00:00 PART III-STYLE-MAKING THE LETTER PERFECT-CHAPTER 10 03:00:00 PART III-STYLE-MAKING THE LETTER READABLE-CHAPTER 11 03:00:00 PART IV-THE DRESS OF A BUSINESS LETTER-CHAPTER 12 02:00:00 PART IV-THE PRESENTATION OF A BUSINESS LETTER-CHAPTER 13 02:00:00 PART IV-THE PRESENTATION OF A BUSINESS LETTER-CHAPTER 14 02:00:00 PART IV-THE PRESENTATION OF A BUSINESS LETTER-CHAPTER 15 00:15:00 Mock Exam Final Exam

The 'Feline Behaviour and Psychology Diploma Level 3' course provides a comprehensive understanding of domesticated and feral cats' behavior and psychology. Participants will explore various aspects, including communication, stress, sleeping habits, hunting instincts, reproduction, and common feline behaviors. Additionally, the course covers topics like cat emotions, body language, multi-cat households, and essential care guidelines. Learning Outcomes: Understand the domestication of cats and the origins of their behaviors. Recognize feline body language and communication cues to interpret their emotions and needs. Identify common feline behaviors and understand the reasons behind behaviors like purring, scratching, and hissing. Learn about feline needs, including feeding, reproduction, and controlling obesity. Gain insights into managing cat behavior, preventing conflicts in multi-cat households, and ensuring the safety of feline companions. Explore the care of pregnant cats and kittens, as well as considerations for neutering and family planning for felines. Acquire knowledge about cat law and essential guidelines for bringing a new cat home. Develop an understanding of when to seek professional help and make difficult decisions in managing feline behavior and health. Why buy this Feline Behaviour and Psychology Diploma Level 3? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Feline Behaviour and Psychology Diploma Level 3 there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Feline Behaviour and Psychology Diploma Level 3 course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Feline Behaviour and Psychology Diploma Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Feline Behaviour and Psychology Diploma Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Feline Behaviour and Psychology Diploma Level 3 is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Domestication of Cats Domestication of Cats 00:10:00 Module 02: Communication & Stress According to Origin Communication & Stress According to Origin 00:08:00 Module 03: Sleeping & Toileting According to Origin Sleeping & Toileting According to Origin 00:07:00 Module 04: Hunting & Drinking Water According to Origin Hunting & Drinking Water According to Origin 00:06:00 Module 05: Reproduction & Disease According to Origin Reproduction & Disease According to Origin 00:06:00 Module 06: Another Type of Cats - Feral Cats Another Type of Cats - Feral Cats 00:09:00 Module 07: Understanding Feline Body Language Understanding Feline Body Language 00:17:00 Module 08: Understanding Common Behaviour Understanding Common Behaviour 00:21:00 Module 09: Understanding Cat Communication Understanding Cat Communication 00:20:00 Module 10: Types of Feline Need Types of Feline Need 00:11:00 Module 11: Do Cats Feel Love and Other Human Emotions? Do Cats Feel Love and Other Human Emotions 00:13:00 Module 12: How Smart Are Cats? How Smart Are Cats 00:09:00 Module 13: Why Do Cats Hiss? Why Do Cats Hiss 00:03:00 Module 14: Why Do Cats Purr? Why Do Cats Purr 00:07:00 Module 15: Why Do Cats Rub Against Things? Why Do Cats Rub Against Things 00:07:00 Module 16: Why Do Cats Scratch Things? Why Do Cats Scratch Things 00:06:00 Module 17: Why Do Cats Play with Their Prey? Why Do Cats Play with Their Prey 00:05:00 Module 18: Why Do Some Cats Become Anxious or Phobic? Why Do Some Cats Become Anxious or Phobic? 00:10:00 Module 19: Why Do Cats Roll on Their Backs to Greet People? Why Do Cats Roll on Their Backs to Greet People 00:03:00 Module 20: Why Do Cats 'Sulk'? Why Do Cats 'Sulk' 00:04:00 Module 21: Why Do Cats Knead or Paddle with Their Paws? Why Do Cats Knead or Paddle with Their Paws 00:03:00 Module 22: Why Does a Male Cat Bite a Female's Neck While Mating? Why Does a Male Cat Bite a Female's Neck While Mating 00:03:00 Module 23: Why Do Mother Cats Move Kittens? Why Do Mother Cats Move Kittens 00:06:00 Module 24: Why Do Some Cats Howl, Especially at Night? Why Do Some Cats Howl, Especially at Night 00:10:00 Module 25: Cats and the Law Cats and the Law 00:08:00 Module 26: Bringing Your New Cat Home Bringing Your New Cat Home 00:19:00 Module 27: Feeding and Controlling Obesity Feeding and Controlling Obesity 00:27:00 Module 28: Managing Your Cat's Behaviour Managing Your Cat's Behaviour 00:40:00 Module 29: Keeping Your Cat Safe Keeping Your Cat Safe 00:34:00 Module 30: Neutering - Family Planning for Felines Neutering - Family Planning for Felines 00:15:00 Module 31: Pregnant Cats, Birth and Care of Young Kittens Pregnant Cats, Birth and Care of Young Kittens 00:40:00 Module 32: Cats Living Together Cats Living Together 00:18:00 Module 33: How to Prevent Cat Conflicts in Multi-cat Households How to Prevent Cat Conflicts in Multi-cat Households 00:10:00 Module 34: When to Let Go When to Let Go 00:11:00 Assignment Assignment - Feline Behaviour and Psychology Diploma Level 3 00:00:00

Explore vital concepts in professional boundaries within health and social care settings. Gain insight into ethical guidelines, communication strategies, and boundary maintenance