Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency
Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Understanding Cisco Contact Center Enterprise Foundations (CCEF) v1.0 course gives you an overview of the Cisco© Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will learn about the Cisco Contact Center Enterprise (CCE) products and explore features and functionality of the solution including major system components. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency
This complete training program comprising levels 1 and 2 is divided into multi-sequential sections to let you gain comprehensive knowledge and understanding of SQL and data analysis. This two-level course is designed to kickstart your SQL knowledge and perform various data analysis tasks and implement SQL in projects independently and efficiently.
Risk Magic! How to Deal with Unknown Risk Many of us have taken on the challenge of better managing risk on our projects. That was a good start and we have since improved our risk management capabilities. Now we are being told that we should also manage unknown risk. If the risk really is unknown, how are we supposed to do that-with magic? Join this session for a fun look at the impossible. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.
Data is the lifeblood of any business, and data administrators are responsible for ensuring that it is accurate, secure, and accessible. With the rise of big data, the demand for skilled data administrators in the UK is skyrocketing, with an impressive growth rate of 15% in job demand over the past year alone. What's more, professionals in this domain command handsome salaries, ranging between £50,000 to £85,000 annually. If you're interested in a career in data administration, or if you're looking to advance your existing career, our Data Administration Processes course is the perfect place to start. This comprehensive course will teach you everything you need to know about data administration, from the basics of data modeling and database design to more advanced topics such as data security and disaster recovery. Embracing this course can be a pivotal stepping stone in solidifying your career as a top-tier data administrator. Why would you choose the Data Administration Processes course from Compliance Central: Lifetime access to Data Administration Processes course materials Full tutor support is available from Monday to Friday with the Data Administration Processes course Learn Data Administration Processes skills at your own pace from the comfort of your home Gain a complete understanding of Data Administration Processes course Accessible, informative Data Administration Processes learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Data Administration Processes Study Data Administration Processes in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Data Administration Processes Course Data Administration Processes Curriculum Breakdown of the Data Administration Processes Course Module 01: Introduction Module 02: Agenda and Principles of Process Management Module 03: The Voice of the Process Module 04: Working as One Team for Improvement Module 05: Exercise: The Voice of the Customer Module 06: Tools for Data Analysis Module 07: The Pareto Chart Module 08: The Histogram Module 09: The Run Chart Module 10: Exercise: Presenting Performance Data Module 11: Understanding Variation Module 12: The Control Chart Module 13: Control Chart Example Module 14: Control Chart Special Cases Module 15: Interpreting the Control Chart Module 16: Control Chart Exercise Module 17: Strategies to Deal with Variation Module 18: Using Data to Drive Improvement Module 19: A Structure for Performance Measurement Module 20: Data Analysis Exercise Module 21: Course Project Module 22: Test your Understanding Data Administration Processes Course Learning Outcomes: Grasp foundational principles of data administration processes. Analyse and interpret various data visualisation tools. Understand and implement effective performance measurement structures. Recognize and address data variations strategically. Employ techniques to drive improvement through data. Present performance data with clarity and precision. Apply theoretical knowledge in real-world scenarios. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Data Administration Processes course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Data Administration Processes. It is also great for professionals who are already working in Data Administration Processes and want to get promoted at work. Requirements To enrol in this Data Administration Processes course, all you need is a basic understanding of the English Language and an internet connection. Career path The Data Administration Processes course will enhance your knowledge and improve your confidence. Data Analyst: £25,000 to £60,000 per year Data Entry Specialist: £18,000 to £30,000 per year Database Administrator: £30,000 to £65,000 per year Data Quality Manager: £35,000 to £70,000 per year Business Intelligence Analyst: £30,000 to £60,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each
Description: Adobe InDesign is a desktop publishing software application that mostly used by creative professionals to design printed or electronic publications, such as posters, flyers, brochures, magazines, newspapers, presentations, books, ebooks, etc. Enrolling in the Level 3 Diploma in Adobe InDesign will give you the opportunity to learn the techniques of using the Adobe InDesign. In this course, you will learn how to work with the software, as well as create and format tables, print projects, and other essential tools. Apart from these, the course also teaches you the keyboard shortcuts for making your work simple and quicker. You will learn to create simple vector illustrations using the tools available in InDesign. Upon completion of the course, you will able to create a layout with a combination of text, images and colour, or with either text or images alone, and you can cope without any difficulty by only using InDesign. If you want to be creative in your ideas and designs, then InDesign is superb for enabling your creativity. Who is the course for? Anyone who wants to learn Adobe InDesign Anyone wanting to design professional flyers, PDFs, eBooks, and other publications Entrepreneurs, online businesses, artists, graphic designers - anyone who wants to learn this amazing Adobe application Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 1 Intro Indesign FREE 00:02:00 2 - Course Downloadables 00:01:00 2 Conclusion InDesign 00:02:00 3 Let's Start Creating! 00:14:00 4 InDesign Workspace 00:08:00 5 The Workspace 00:06:00 6 Customize Your Workspace 00:08:00 7 Create a New Document 00:06:00 8 Navigating and Zooming 00:03:00 9 Setting up Your Document 00:00:00 10 Working with Pages 00:08:00 11 Working with Multiple Documents 00:03:00 12 Challenge: Create a Mock Setup Document 00:01:00 13 Assignment Solution 00:02:00 Module: 02 14 - Saving and Exporting 00:05:00 15 - Creating a Real Estate Listing 00:01:00 16- Placeing Image 00:12:00 17 - Placing Text 00:10:00 18 - Preflighting 00:05:00 19- Formatting and Flowing 00:09:00 20 Text Wrap 00:11:00 21 - Text on Paths 00:09:00 22 - Craislist Assignment 00:02:00 23 My Version 00:14:00 Module: 03 24 Intro Multi -Page Documents 00:03:00 25 - Master Pages 00:09:00 26 - Page Numbers 00:04:00 27 - Master Text Frames 00:04:00 28 - Threading Text 00:08:00 29 - Placeholder Frames 00:04:00 30 - Styles 00:11:00 31 - HyperLinks 00:06:00 32 - Layer Panel 00:13:00 33 - 4 Page Assignment 00:01:00 34 - My Version 5 Page 00:21:00 Module: 04 35 - Creating a Table 00:12:00 36 - Formatting table 00:16:00 37 - Assignment Report 00:01:00 38 - My Version 00:18:00 39 - Color Swatches 00:07:00 40 - Additional Tools 00:10:00 41- Shapes 00:05:00 42 - Keyboard Shortcuts 00:04:00 43 - Finishing Work 00:04:00 44 - Export Settings 00:07:00 45 - Final Project 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Special Executive Masters Programme (S.E.M.P) This programme is geared at enhancing professionals' careers. The SEMP is an encapsulated Senior Management Programmes are short certificate modules designed for anyone who would benefit from more in-depth business knowledge delivered in a short and intensive programme What makes us different? We are a world class business school located in the heart of London, Dubai, Islamabad and Lagos. We are one of the fastest growing British business schools with a stylish blended learning model that is both online and on campus. Learn more about the programme Special Executive Master's Programme in Financial Management The MSBM Special Executive Masters Programmes (SEMP) allows you to update your skills, develop new skills, and explore and develop interests in a wide range of topics. These courses can be taken as personal or professional development and may enhance your employability. The SEMP in Financial Management is targeted at finance professionals and other professionals who want to develop a career in finance, and who require a wide-ranging understanding of financial techniques and their application – but do not require a high-level mathematical understanding of finance theories. The SEMP in Financial Management offers specialist studies in the areas of corporate finance, investments, and risk management. It will give online participants a relevant practical knowledge of finance that can be put into use straight away. Careers in finance depend upon a strong understanding of the foundations of finance, investment behaviour, and the dynamic nature of finance, and the SEMP FM will provide a strong preparation for a career in a wide variety of positions within the finance profession. Course Details Mode of Study Using Web-based technology, this program provides self-paced, individualized instruction that can be taken anywhere and anytime an individual has access to a computer and the Internet. This Programme is suitable for successful professionals or specialists in the private, public, or voluntary sectors who have new management responsibilities and need to quickly expand their management knowledge. This Programme serves as a refresher course for those who have had their Masters a long time ago and need quick reminders and professional/ academic updates while it serves as a primer for those very experienced Professionals who never made time out for their masters yet they require the academic and practical relevance of this master’s experience. It is a short executive training that runs online for 3 months. Candidates will run 2 months of active lectures and series of assignments and 1 month for their dissertation. Upon successful completion of the Programme, candidates will be awarded a Continuing Professional Development (CPD) certificate in the specific Programme they have completed. What is a CPD Course? Continuing Professional Development (CPD) is the means by which professionals maintain and enhance their knowledge and skills. The world is constantly moving at a very fast pace so undertaking CPD is essential to support a professional in his/her current role as well as helping them with career progression. CPD is all about upgrading knowledge, skills, and capabilities to remain effective and compliant. A CPD course is an investment that you make in yourself. It’s a way of planning your development that links learning directly to practice. CPD can help you keep your skills and knowledge up to date and prepare you for greater responsibilities. It can boost your confidence, strengthen your professional credibility, and help you become more creative in tackling new challenges. Is the SEMP Financial Management Programme right for me? Understanding non-profit financial reports and improving the ability of an organization to manage solvency issues is key to a sustainable and successful organization. Our online SEMP Financial Management Programme will help Board members, Senior Management, and other team members of your organization understand the ‘money story’, so they can make better decisions about the future of the organization. If you do not have a strong financial background, this three months online course will improve your ability to manage solvency and risk issues and also effectively increase your knowledge of the use of financial information. Why SEMP Financial Management? SEMP Financial Management helps participants to develop the skills to analyze company financial data accurately and strategically. It focuses on improving executive decision making. This online Programme gives you tools and techniques that provide a comprehensive view of your company, competitors, and potential acquisitions which can help to monitor and forecast performance, measure profitability, assess competitiveness, and analyze restructuring opportunities. Other Benefits include: Financial management plays an involved role in the health of the overall economy, which impacts everyone, regardless of whether or not they have studied finance. Like companies, individuals are faced with investment and financing decisions. Having a firm grasp of finance will help individuals make those decisions. All business functions deal with finance because they need to be able to make the financial argument for the funding of their projects and to manage their budgets. Who should enrol in this online Certificate Program? Advisors working with private equity, including investment bankers, consultants, corporate lawyers or accountants Finance professionals and senior executives who want to understand the implications of private equity for their business, or who want to work in the industry Investors, from pension fund managers to wealth managers seeking to deepen their knowledge of private equity to inform decisions Entrepreneurs or senior executives from large companies seeking private equity funding Private equity professionals wishing to benefit from the latest research and practice Accreditation The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. Workshops This is a self-study programme with unlimited tutor support. You will never be more than a message or phone call away from our tutors. Visa Requirements There are no Visa Requirements for this Course as its an Online Course.
Difficult Conversations