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Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction to Autocad Introduction To Electrical Design Drawing 00:04:00 Introduction To Autocad 00:02:00 Free Activation for Students 00:04:00 Starting Autocad and Changing Background 00:02:00 Drawing a Line in Autocad 00:04:00 Drawing a Rectangle in Autocad 00:04:00 Drawing a Circle in Autocad 00:01:00 Drawing a Polygon in Autocad 00:03:00 Drawing an Arc in Autocad 00:01:00 Drawing a PolyLine in Autocad 00:03:00 Multiple Lines Using the Offset Feature 00:03:00 Adding Text to Autocad 00:03:00 Extending Lines in Autocad 00:01:00 Selection in Autocad 00:04:00 F-shortcuts in Autocad 00:01:00 Dimensions in Autocad 00:04:00 Multi Spiral Line and MLD in Autocad 00:02:00 Block and Explode Commands In Autocad 00:02:00 Move and Scale Commands in Autocad 00:01:00 Rotate, Mirror and Fillet Commands in Autocad 00:02:00 Area Calculation and Adding Layer in Autocad 00:03:00 Saving your File and Autosave Feature 00:07:00 Drawing Fluorescent Symbol Using Autocad 00:06:00 Autocad Classic Mode and Workspace 00:03:00 Complete Electrical Design Drawing Of Distribution System Introduction to Dialux 00:02:00 Types of Electrical Drawings 00:02:00 Different Lighting Situations 00:05:00 Understanding Different Lighting Schemes 00:02:00 Properties of Good Lighting Scheme 00:01:00 Important Definitions For Lighting 00:09:00 Utilization and Maintanence Factor 00:03:00 Important Notes when Designing 00:06:00 Steps of Project Design 00:04:00 Manual Calculation of Lighting 00:06:00 Understanding Catalogs and Photometric data 00:05:00 Dialux Interior Design Task Part 1 00:32:00 Dialux Interior Design Task Part 2 00:22:00 Dialux Interior Design Task Part 3 00:25:00 Wiring Of Luminaries And Switches Using Autocad 00:39:00 Types of Sockets 00:02:00 Panel Schedule For Lighting And Power Circuits 00:31:00 Adding And Wiring Of Sockets 00:40:00 Circuit Breakers And Cable Selection 00:36:00 Single Line Diagram For Industrial Area And Riser Of The Residential Building 00:22:00 Voltage Drop And Short Circuit Analysis Voltage Drop In Low Voltage Distribution System And Manual Calculations 00:20:00 Short Circuit In Low Voltage Distribution System And Manual Calculations 00:32:00 Earthing System Design Effect Of Current On Human Body 00:09:00 Types Of Electric Hazards 00:08:00 Classification Of Earthing Systems 00:23:00 Components Of Earthing System 00:09:00 Generator Sizing Sizing Of Electrical Generator For Power Engineering 00:51:00 Extra Free Lessons and Courses for Being One of Our Big Family UPS Or Uninterruptible Power Supply Function, Types And Specs 00:32:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Introduce kids and beginners to the world of web development with our HTML and CSS Coding Course. Learn the fundamentals of coding through fun and interactive lessons. Build foundational skills in HTML for creating web content and CSS for styling websites. Whether you're a young learner or new to coding, this course provides a friendly and engaging introduction to building web pages from scratch.

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Retail Management: Retail Management Online Training Are you prepared to advance your career in retail management? Getting customer pleasure is crucial in retail management. With this thorough course in Retail Management: Retail Management Training course, you may succeed in this vibrant international business! With the help of this advanced diploma in retail management, you may learn how to develop your current sales abilities. From retail management, you will learn how to develop solid client relationships and various marketing methods. Retail management also teaches you how to benefit from professional-level communication skills. Retail Management is also advantageous for perfecting the art of dealing with challenging customers and learning how to effectively assess customer behavior. The most significant stock management concerns are covered in Retail Management. Enroll in our Retail Management: Retail Management Training course to boost your management proficiency and develop some highly applicable retail management abilities. Learning Outcomes After completing this Retail Management: Retail Management Training course, the learner will be able to: Understand the fundamentals of Retail Management. Build and sustain relationships in Retail Management. Understand the strategic planning in Retail Management. Understand the importance of location in Retail Management and merchandise business. Explain retail supply chain and promotional strategies in the Retail Management course. Understand the impact of information technology in Retail Management business. Special Offers of this Retail Management: Retail Management Training course This Retail Management Course includes a FREE PDF Certificate. Lifetime access to this Retail Management Course Instant access to this Retail Management: Retail Management Course Get FREE Tutor Support from Monday to Friday in this Retail Management: Retail Management Course Other courses are included with this Retail Management Course Complete Bundle Course 01: Level 5 Retail Management Course Course 02: Level 7 Business Management Course 03: Level 7 Project Management Course 04: Level 5 Diploma in Risk Management Course 05: Level 4 Time Management Course Course 06: Level 4 Logistics Management Course 07: Level 7 Diploma in Facilities Management Course 08: Level 7 Diploma in Operations Management Course 09: Workplace Stress Management Course 10: Business Process Management [ Note: Free PDF certificate as soon as completing the Retail Management: Retail Management Course (Level 5 Diploma] Retail Management: Retail Management Online Training Industry Experts Designed this Retail Management course into 16 detailed modules. Course Curriculum of Retail Management: Retail Management Training course Module 01: A Quick Overview of Retail Management Module 02: Building and Sustaining Relationships in Retailing Module 03: Strategic Planning in Retailing Module 04: Retail Challenges and Theories Module 05: Understanding Retail Consumer Module 06: Exploring Retail Segmentation and Strategies Module 07: Retail Business Location Module 08: Merchandise Management Module 09: Buying Decision Process and Customer Satisfaction Module 10: Retail Business Operations Module 11: Category Management Module 12: Retail Marketing Mix Module 13: Retail Pricing Module 14: Retail Supply Chain and Promotional Strategies Module 15: Emerging Trends in Retail Module 16: Impact of the Information Technology in Retailing Assessment Method of Retail Management: Retail Management After completing each module of the Retail Management: Retail Management Training course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Retail Management: Retail Management After completing the MCQ/Assignment assessment for this Retail Management: Retail Management Course, you will be entitled to a Certificate of Completion from Training Tale, which is completely free to download. Who is this course for? Retail Management: Retail Management Online Training Learners can take this Retail Management: Retail Management Training course even if they have no prior knowledge of Retail-Management and there are no age restrictions. As a result, anyone who is enthusiastic and ambitious about Retail Management can enrol in the Retail Management: Retail Management Training course. There are no admissions deadlines, and you can start this Retail Management: Retail Management course at any time. Requirements Retail Management: Retail Management Online Training Students who intend to enrol in this Retail Management: Retail Management Training Course must meet the following requirements: Retail Management: Good command of the English language Retail Management: Must be vivacious and self-driven. Retail Management: Basic computer knowledge. Retail Management: A minimum of 16 years of age is required. Career path Retail Management: Retail Management Online Training After completing the Retail Management: Retail Management Course, you will be able to grasp specific knowledge and skills with the highest level of confidence in order to improve yourself and enhance your professional skills such as: Retail Team Leader Sales Producer Service Supervisor Store Manager Warehouse Producer Floor Leader Team Leader Certificates Certificate of completion Digital certificate - Included

Choosing the right HR system isn’t just about ticking features off a checklist — it’s a strategic decision that shapes the future of your organisation’s people management. This course offers a focused and insightful look at what matters most when selecting an HR system. From understanding your organisation’s specific needs to evaluating providers with a sharp eye, you'll be guided through the selection process with clarity and confidence. In a world of endless software options and over-promises, this course helps you cut through the clutter. Learn how to avoid common pitfalls, ask the right questions, and assess systems not just for today’s tasks but tomorrow’s growth. Whether you're moving away from spreadsheets or reviewing outdated tools, this course equips you with the essentials to make smart, future-minded choices — all without the fluff. Learning Outcomes: Understand the fundamental elements of HR systems and how they relate to the needs of their organisation. Learn how to conduct a needs assessment to identify the specific requirements of their organisation for an HR system. Develop an understanding of the different types of reporting and analytics available within HR systems, and how these can be leveraged to inform decision-making and improve HR processes. Understand the key considerations involved in selecting an HR system, including evaluating vendors, assessing system capabilities, and weighing the costs and benefits of different options. Learn best practices for implementing a new HR system, including planning, testing, and training strategies to ensure a successful transition. Gain familiarity with industry-specific terminology, trends, and challenges related to HR systems and be able to participate in conversations around system selection and implementation with confidence. Expert Support Dedicated tutor support and 24/7 customer support are available to all students with this premium quality course. Key Benefits Learning materials of the Design course contain engaging voice-over and visual elements for your comfort. Get 24/7 access to all content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) Course Curriculum: Here is a curriculum breakdown of the HR System Selection Essentials course: Lesson 01: Introduction Lesson 02: Elements of HR System Lesson 03: Reporting and Analytics Lesson 04: Selecting an HR System Lesson 05: Implementing the New System Exam and Assessment MCQ based test 60% Marks to pass Instant Assessment and Feedback Certification CPD Certified PDF and Hardcopy Certificate Level 2 QLS Endorsed Hardcopy Certificate for Award in HR System Selection Essentials at QLS Level 2 CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This HR System Selection Essentials course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge. Requirements This HR System Selection Essentials course is open to all, with no formal entry requirements. Career path Upon successful completion of the HR System Selection Essentials Course, learners will be equipped with many indispensable skills and have the opportunity to grab. Jobs you can explore such as: HR Systems Manager HRIS Analyst HR Systems Administrator HR Systems Specialist HR Systems Consultant HR Operations Manager HR Systems Support Analyst HR Systems Project Manager HR Data Analyst Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £69 QLS Endorsed Certificate Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £69 International: £69 + £10 (postal charge) = £79 CPD Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Duration 4 Days 24 CPD hours This course is intended for Risk professionals Business analysts Project managers Compliance professionals IT professionals Anyone whose work includes evaluating and mitigating risk Overview This boot camp prepares you to pass the ISACA CGEIT exam, which covers four domain areas designed to reflect the work performed by individuals who have a significant management, advisory or assurance role relating to the governance of IT. Domain 1: Governance of enterprise IT Domain 2: IT resources Domain 3: Benefits realization Domain 4: Risk optimization This CGEIT Boot Camp is designed for experienced IT governance personnel and those who have responsibilities for the stewardship of IT resources. You will learn how to effectively implement and manage governance across all areas of technology ? as well as align that technology with strategic enterprise goals. This training also explains the CGEIT examination process and helpsprepare you for your CGEIT exam by providing guidance and testing your exam readiness through sample questions. You?ll leave fully prepared to earn your CGEIT certification. Course Outline Domain 1: Governance of enterprise IT Domain 2: IT resources Domain 3: Benefits realization Domain 4: Risk optimization

Overview In the realm of construction and design, the age-old craft of carpentry remains a linchpin. The 'Diploma in Carpentry Course' offers an enlightening journey into the heart of this esteemed profession, beginning with foundational knowledge and progressing through more intricate subjects. Delve into the quintessentials of carpentry, from understanding the importance of different building materials to mastering the precision of floor systems and stair construction. Each module, carefully curated, ensures that learners receive a comprehensive understanding of the carpentry world, honing their craft to a fine edge. Learning Outcomes Gain a foundational understanding of carpentry, its history, and its significance in the modern world. Familiarise oneself with an array of tools, their specific uses, and maintenance procedures. Develop insights into the selection and application of different building materials. Acquire proficiency in constructing varied structures such as walls, roofs, and floors. Understand the principles and techniques behind specialised carpentry tasks like stair and concrete construction. Why buy this Diploma in Carpentry Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Who is this Diploma in Carpentry Course for? Aspiring carpenters eager to delve into the craft and set a robust foundation. Individuals in the construction industry seeking to broaden their skillset. DIY enthusiasts keen on learning professional techniques. Architecture and design students looking for a deeper understanding of carpentry's applications. Homeowners wishing to undertake home projects with an informed perspective. Prerequisites This Carpentry & Joinery Mastery: Level 3 Accredited Online Diploma for Woodworking Artistry (CPD Certified) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Carpenter: £25,000 - £35,000 per annum Joiner: £24,000 - £34,000 per annum Site Manager (with carpentry background): £40,000 - £55,000 per annum Construction Project Manager: £45,000 - £65,000 per annum Furniture Designer: £22,000 - £32,000 per annum Building Surveyor: £30,000 - £50,000 per annum Certification After studying the course materials of the Carpentry & Joinery Mastery: Level 3 Accredited Online Diploma for Woodworking Artistry (CPD Certified) there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99. Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 1: Introduction to Carpentry Introduction to Carpentry 00:16:00 Module 2: Tool Checklist and Use Tool Checklist and Use 00:24:00 Module 3: Building Materials Building Materials 00:17:00 Module 4: Adhesives and Fasteners Adhesives and Fasteners 00:22:00 Module 5: Floor Systems Floor Systems 00:18:00 Module 6: Wall Framing Wall Framing 00:16:00 Module 7: Roof Framing and Siding Roof Framing and Siding 00:22:00 Module 8: Windows and Exterior Doors Windows and Exterior Doors 00:20:00 Module 9: Stair Construction Stair Construction 00:14:00 Module 10: Concrete Construction Concrete Construction 00:19:00 Assignment Assignment - Diploma in Carpentry Course 00:00:00

Description: Running your own business can prove to be a very valuable endeavour. But getting it to consistently make money requires the correct form of management. Now with this Business Management Diploma: Boot Camp course you will be able to understand the basics. This course will help you apply the best methods to creating, leading and managing your own business. You will be able to establish organisational frameworks, put in place effective HR solutions, come up with innovative strategic plans and so much more. So get this course today, and master the basics of business management. Learning Outcomes: How to execute the best procedures for creating, leading and managing their own business Formulas to settle an organisational framework by dint of operations, finance, and leadership Strategies for launching an effective and working system to hire How to commence researching and designing a strategic plan How to relate the crucial components of marketing, sales, and their company brand How to execute financial and accounting terms accurately Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Management Diploma: Boot Camp is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Management Diploma: Boot Camp is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Business Management Diploma: Boot Camp - Updated Version Introduction to Business Management 00:25:00 Operations Management 00:24:00 Introduction to Business Analysis 00:14:00 Strategic Analysis and Product Scope 00:28:00 Project Management 00:19:00 Business Development and Succession Planning 00:24:00 Business Process Management 00:44:00 Planning & Forecasting Operations 00:21:00 Performance Management 00:18:00 Management of Cash and Credit 00:19:00 Managing Risk and Recovery 00:26:00 Quality Management 00:21:00 Communication Skills 00:25:00 Business Environment 00:16:00 Organisational Skills 01:16:00 Negotiation Techniques 00:16:00 Human Resource Management 00:19:00 Motivation and Counselling 00:19:00 Customer Service 00:16:00 Time Management 00:40:00 Conflict Management 00:14:00 Business Management Diploma: Boot Camp - Old Version Course Overview 00:05:00 Designing Your Organizational Structure 00:30:00 Introduction to Operations Management 00:15:00 Understanding Financial Terms 00:30:00 Getting the Right People in Place 00:15:00 Getting Your Product Together 00:15:00 Building a Corporate Brand 00:30:00 Marketing Your Product 01:00:00 Selling Your Product 00:15:00 Planning for the Future 00:15:00 Goal Setting and Goal Getting 00:30:00 Succession Planning 101 00:15:00 Managing Your Money 00:15:00 Ethics 101 00:15:00 Building a Strong Customer Care Team 00:15:00 Training Employees for Success 00:15:00 Leadership Essentials 00:15:00 Mock Exam Mock Exam- Business Management Diploma: Boot Camp 00:20:00 Final Exam Final Exam- Business Management Diploma: Boot Camp 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 3 Days 18 CPD hours This course is intended for Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 HVIT Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs. Overview This course has been created to help IT service management practitioners working in organizations that are becoming more digitally enabled. The practitioners are familiar with traditional IT service management concepts, and now want to be able to discuss ?digital? with more confidence, to develop practical competences, and to be valued contributors in the digital domain. They want to improve how they and their co-workers: Help get customers? jobs done ? helping customers become who they seek to become Keep raising the bar ? taking things to a significantly higher level Trust and are trusted ? as professional knowledge workers in a healthy workplace Accept ambiguity and uncertainty - not scared of not knowing an answer Commit to continual learning ? all as part of their daily work The scope of the course is the primary activities in the digital value chain. In other words, what the practitioner does and which resources they use across the lifecycle of digital products, in order to: Make the right digital investments Realize and deliver digital products and services quickly Provide digital products and services that are highly resilient to disruption Ensure that the service consumer realizes value from the digital products and services Assure conformance of activities with governance, risk and compliance requirements. Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices ITIL 4 is a framework for quality IT service management (ITSM) through proven best practice, providing practical and flexible guidance to support your organization on its journey to digital transformation while empowering your IT teams to continue to play a crucial role in the wider business strategy. This course highlights the ways in which digital organizations and digital operating models function in high-velocity environments, including the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing. This class includes an exam voucher. Prerequisites ITIL© 4 Foundation 1 - THE NATURE OF HIGH-VELOCITY IN A DIGITAL WORLD Overview of the key ITIL 4 high-velocity terminology Understand when the transformation to high velocity IT is desirable and feasible Understand the five objectives associated with digital products ? to achieve: Valuable investments ? strategically innovative and effective application of IT Fast development - quick realization and delivery of IT services and IT-related products Resilient operations - highly resilient IT services and IT-related products Co-created value - effective interaction between service provider and consumer Assured conformance - to governance, risk and compliance (GRC) requirements. 2 - ITIL OPERATING MODEL ? DIGITAL PRODUCT LIFECYCLE Understand how high velocity IT relates to: The four dimensions of service management The ITIL service value system The service value chain The digital product lifecycle 3 - FUNDAMENTAL CONCEPTS FOR DELIVERING HVIT Understand the following concepts: Ethics Safety culture Toyota Kata Lean / Agile / Resilient / Continuous Service-dominant logic Design thinking Complexity thinking Use the principles, models and concepts to contribute to: Help get customers? jobs done Trust and be trusted Commit to performance Deal with uncertainty Improve by being inquisitive 4 - ACHIEVING VALUE WITH DIGITAL PRODUCTS Know how the service provider ensures valuable investments are achieved. Know how to use the following practices to contribute to achieving valuable investments: Portfolio management Relationship management Know how the service provider ensures fast deployment is achieved Know how to use the following practices to contribute to achieving fast deployment: Architecture management Business analysis Deployment management Service validation and testing Software development and management Know how the service provider ensures resilient operations are achieved Know how to use the following practices to contribute to achieving resilient operations: Availability management Capacity and performance management Monitoring and event management Problem management Service continuity management Infrastructure and platform management Know how the service provider ensures co-created value is achieved Know how to use the following practices to contribute to achieving co-created value with the service consumer: Relationship management Service design Service desk Know how the service provider ensures assured conformance is achieved Know how to use the following practices to contribute to achieving assured conformance: Information security management Risk management