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Learn how to make a real difference in your life with our popular relationship manager. Our commitment to online learning and technical expertise is heavily leveraged in the content of these educational modules. Enrol today to take your relationship management knowledge to a whole new level and gain immediate access to research in your chosen field. A Relationship Manager is a professional who is responsible for managing relationships with clients and customers. They are often employed by banks, financial institutions, and other organisations that need to maintain a strong relationship with their customers. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) to make your skill development and career progression substantial and easier than ever! The Relationship Manager is responsible for understanding the needs of the customer, providing customer service, and ensuring that the customer is satisfied with the services provided. They also work to build trust and loyalty between the organisation and the customer, as well as to identify any potential issues that may arise. Additionally, they may be responsible for developing and implementing strategies to increase customer satisfaction and loyalty. Enrol now to learn all about it! Learning outcomes Instant access to verified and trusted information Participate in creative and interactive training exercises Rapid assessment and instruction for all subjects The freedom to study anywhere, at your own pace Professional support from dedicated instructors dedicated to online learning Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this Relationship Manager course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support We are confident that you will find the skills and information you need to succeed in this field and stand out in the eyes of others. Don't rely on poor education and half-baked upbringing. We promise to do our best. We will help you reach your full potential whenever and wherever you need it. Keep in mind that Relationship Managers provide valuable and important theoretical training to everyone. However, it does not provide an official qualification for professional practice. Be sure to check with the relevant authorities or administrators for more information. ****Course Curriculum**** Here is the curriculum breakdown of course: Module 01: Introduction to Customer Relationship Management (CRM) What is Customer Relationship Management? Why Customer Relationship Management? Commercial usages of CRM The Benefits of the Customer Value Management Approach Summary Module 02: CRM Fundamentals Defining CRM Types of CRM Misunderstandings CRM Models Customer Lifecycle Summary Module 03: CRM Strategies CRM Perspectives Functional LevelCustomer-facing Front-end LevelCompany-wide Level Elements of a CRM Strategy CRM VisionCulture of Customer OrientationIntegration and Alignment of Organizational ProcessesData and Technology SupportCRM Implementation Developing a CRM Strategy Step 1: Gaining Enterprise-Wide CommitmentStep 2: Building a CRM Project TeamStep 3: Analyzing Business RequirementsStep 4: Defining the CRM Strategy Customer Strategy Summary Module 04: Data Analysis in CRM The Perspectives of Data Analysis Tools for Data Analysis Correlation AnalysisRegression AnalysisFactor AnalysisCluster AnalysisConjoint Analysis Data Analysis Methodology Customer SegmentationRecency-Frequency-Monetary ValueLifetime Value AnalysisPredictive ModellingMarket Basket Analysis (MBA)Click Stream AnalysisPersonalisation Summary Module 05: CRM Databases Types of Databases Customer DatabaseProspect DatabaseCluster DatabaseEnhancement Database The Benefits of Marketing Databases Application of Marketing Databases Applications that Affect Customer RelationshipApplications that Affect Other Business Operations Summary Module 06: Deepening Customer Relationship Importance of Customer Acquisition and Retention Customer Acquisition The Cost of Customer Acquisition Customer Retention Reorganisation for Retaining Customers Customer Retention Marketing Strategies Summary Module 07: Communication Skills Effective Listening Skills Verbal Communication Written CommunicationOral Communication Non-Verbal Communication Communication Strategies Summary Assessment Module 08: Negotiation Techniques Basic Types of Negotiations Phases of Negotiation PreparationDevelopmentClosure Negotiation Techniques Strategies for Identifying Mutual Gain Effective Negotiation Practise Negotiation on Behalf of Others Summary Assessment Module 09: Conflict Management Definition of Conflict Benefits of Confrontation Prevention of Conflicts Anger Management Conflict Resolution Techniques ResearchPresentationTake Action Summary Assessment Module 10: Time Management Activities Planning and Prioritising Overcoming Procrastination Crisis Handling Organising Workspace to Make Better Use of Time Planning of Meetings Summary Assessment Module 11: Handling Customer Complaints Importance of Handling Customer Complaints Principles of Good Complaint Handling Getting it RightBeing Customer FocusedBeing Open and AccountableActing Fairly and ProportionatelyPutting things rightSeeking Continuous Improvement The Role of CRM in Handling Customer Complaints Summary Module 12: Future of CRM Trends Driving Change in Customer Interaction The Changing Face of CRM What is Digital CRM Digital CRM in Practice Where to Start Cyber Security Concerns Summary Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Designed to provide an introduction to relationship management, this course provides an excellent opportunity to gain the critical skills and confidence to launch a successful career. It also provides access to proven educational knowledge on the subject to support those wishing to achieve their personal goals in this area. Full-time and part-time learners are equally supported and study hours are fully customizable to suit your needs. Requirements No formal qualification is required. Career path Completing the Relationship Manager Training will put your relationship management skills and knowledge to the test. This gives you an advantage in career development, applying for jobs, and on-the-job personal learning. Certificates CPD Accredited Certificate Digital certificate - £10 Diploma in Relationship Manager Training at QLS Level 4 Hard copy certificate - £99 After successfully completing the Diploma in Relationship Manager Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now in this Data Analyst Course! Unlock the power of Data Analysis and become a master of insights with our Data Analyst (Data Analytics) course. Gain the Data Analyst skills to decipher complex datasets, extract valuable information, and make data-driven decisions that drive success as a Data Analyst. Join us on this Data Analyst (Data Analytics) course and embark on a journey to transform raw data into actionable intelligence, empowering businesses to thrive in the digital age with Data Analyst (Data Analytics) Courses Included in This Data Analyst (Data Analytics) Training: Course 01: Diploma in Data Analysis at QLS Level 5 Course 02: Diploma in Business Data Analysis at QLS Level 5 Course 03: SQL Masterclass: SQL For Data Analytics Learning outcome of this Data Analyst (Data Analytics) course: Master retail Data analytics for data-driven decisions. Uncover consumer behavior with retail psychology. Enhance retail performance through data analytics. Apply data-driven strategies for retail planning. Optimise inventory and product assortment in retail. Why Prefer This Data Analysis at QLS Level 5 Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Get instant access to this Data Analyst (Data Analytics) course. Learn Data Analyst (Data Analytics) from anywhere in the world Data Analyst (Data Analytics) is affordable and simple to understand Data Analyst (Data Analytics) is entirely online, interactive lesson with voiceover audio Lifetime access to the Data Analyst (Data Analytics) course materials Data Analyst (Data Analytics) comes with 24/7 tutor support Start your learning journey straight away with this Data Analyst (Data Analytics) course and take a step toward a brighter future! Why Prefer This Data Analyst (Data Analytics) Course? FREE certificate on Data Analyst (Data Analytics) accredited by CPDQS Get instant access to this Data Analyst (Data Analytics) course. Learn Data Analyst (Data Analytics) from anywhere in the world Data Analyst (Data Analytics) is affordable and simple to understand Data Analyst (Data Analytics) is entirely online, interactive lesson with voiceover audio Lifetime Access to the Data Analyst (Data Analytics) course materials Data Analyst (Data Analytics) comes with Data Analysis Assessment Process of Data Analyst(Data Analytics) QLS Course: Assignment & MCQ Based 60% Marks to pass Instant Assessment Certificate of Data Analyst QLS Endorsed Certificate (additional cost) CPD Approved Certificate CPD 150 CPD hours / points Accredited by CPD Quality Standards Course 01- Data Analysis: Modifying a Worksheet 25:59 1: Insert, Delete, and Adjust Cells, Columns, and Rows Preview 10:08 2: Search for and Replace Data 08:38 3: Use Proofing and Research Tools 07:13 Working with Lists 37:47 4: Sort Data 10:03 5: Filter Data 09:49 6: Query Data with Database Functions 09:02 7: Outline and Subtotal Data 08:53 Analyzing Data 12:33 8: Apply Intermediate Conditional Formatting 06:50 9: Apply Advanced Conditional Formatting 05:43 Visualizing Data with Charts 38:03 10: Create Charts 13:18 11: Modify and Format Charts 12:16 12: Use Advanced Chart Features 12:29 Using PivotTables and PivotCharts 44:25 13: Create a PivotTable 13:28 14: Analyze PivotTable Data 12:00 15: Present Data with PivotCharts 07:35 16: Filter Data by Using Timelines and Slicers 11:22 Working with Multiple Worksheets and Workbooks 24:00 17: Use Links and External References 12:24 18: Use 3-D References 05:51 19: Consolidate Data 05:45 Using Lookup Functions and Formula Auditing 30:28 20: Use Lookup Functions 12:45 21: Trace Cells 09:05 22: Watch and Evaluate Formulas 08:38 Automating Workbook Functionality 35:27 23: Apply Data Validation 13:28 24: Search for Invalid Data and Formulas with Errors 04:06 25: Work with Macros 17:53 Creating Sparklines and Mapping Data 07:19 26: MapData 07:19 Forecasting Data 27:54 27: Determine Potential Outcomes Using Data Tables 08:47 28: Determine Potential Outcomes Using Scenarios 09:16 29: Use the Goal Seek Feature 04:16 30: Forecasting Data Trends 05:35 Course 02- Module 1: Introduction to Retail Analytics 32:03 31: Introduction to Retail Analytics Preview 32:03 Module 2: Retail Psychology 07:06 32: Retail Psychology 07:06 Module 3: Retail and Data Analytics 12:00 33: Retail and Data Analytics 12:00 Module 4: Benefits of Retail Analytics 16:26 34: Benefits of Retail Analytics 16:26 Module 5: Retail Strategy 09:44 35: Retail Strategy 09:44 Module 6: Retail Buying and Merchandising 11:27 36: Retail Buying and Merchandising 11:27 Module 7: Forecasting 23:27 37: Forecasting 23:27 Module 8: Retail Pricing 16:30 38: Retail Pricing 16:30 Module 9: Analytics Software 19:37 39: Analytics Software 19:37 Module 10: Supply Chain Management in Retailing 07:37 40: Supply Chain Management in Retailing 07:37 Module 11: The Sales Process and Dealing with Customers at the Checkout 04:57 41: The Sales Process and Dealing with Customers at the Checkout 04:57 Module 12: Selling in Multiple Channels 12:40 42: Selling in Multiple Channels 12:40 Module 13: Taking Trends and Targeting Customers Effectively 05:38 43: Taking Trends and Targeting Customers Effectively 05:38 Assessment (Optional) 12:00 44: MCQ Question 12:00 Order Your Certificate 02:00 45: Order Your CPD Certificate 01:00 46: Order Your QLS Endorsed Certificate 01:00 Who is this course for? Data Analyst (Data Analytics) Training This course is for people who want to quickly and easily learn about Data Analyst (Data Analytics). Requirements Data Analyst (Data Analytics) Training You will not need any prior background or expertise to enrol in this Data Analyst (Data Analytics) course. Career path Data Analyst: £25,000 - £50,000 Junior Data Scientist: £30,000 - £60,000 Senior Data Analyst/Scientist: £50,000 - £100,000 Data Analytics Manager: £60,000 - £120,000 Certificates Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed Certificate of completion Digital certificate - £10 Diploma in Retail And Data Analytics at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Retail And Data Analytics at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

24-Hour Flash Sale! Prices Reduced Like Never Before!! It's very disheartening to live in a world where your voice isn't heard, where your needs and challenges are overlooked just because of a lack of understanding. In the UK alone, over 1.5 million individuals are navigating life with learning disabilities, facing barriers that many of us can't fathom. It's a reality that's often hidden in plain sight, creating a silent epidemic of isolation and unmet potential. This is why the "Learning Disability Nursing" course is designed to bridge this gap, equipping you with the knowledge and skills to make a profound difference. Understand the complex relationship between Learning Disabilities and Mental Health. Master Psychosocial and Psychodynamic Interventions. You'll explore the full spectrum of care throughout the lifespan, learning to advocate for health and well-being and to craft personalised care plans in mental health settings. With lessons dedicated to Nursing Models, Behavioural Interventions, and the future of the profession, this course sets you on a path to becoming a pivotal part of individuals' lives, offering hope and tangible support where it's needed most. Learning Outcomes of the Learning Disability Nursing Course: Understand the complex needs of individuals with learning disabilities. Apply psychosocial and psychodynamic interventions effectively. Support the lifelong health and well-being of those with learning disabilities. Develop and implement targeted care plans in mental health settings. Explore and understand the evolving role of learning disability nurses. Prepare for future spheres of practice in learning disability nursing. Step into a career that transcends the ordinary. The "Learning Disability Nursing" course offers you not just a job, but a calling-a chance to be the change in the lives of those who navigate the world differently. With the skills and insights gained from this course, you're not just improving careers; you're transforming lives and shaping the future of healthcare. Join us on this journey to make a difference, one individual at a time! Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Curriculum Breakdown of the Learning Disability Nursing Course Module 01: Learning Disability and Mental Health Explores the relationship between learning disabilities and mental health, addressing common mental health issues, their impact on individuals with learning disabilities, and strategies for effective management and support. Module 02: Learning Disability Nursing Provides an overview of the principles and practices of learning disability nursing, emphasizing person-centered care, advocacy, and tailored interventions to meet individual needs. Module 03: Psychosocial Interventions Covers various psychosocial interventions for individuals with learning disabilities, including cognitive-behavioral therapy, social skills training, and support groups, aiming to enhance mental health and quality of life. Module 04: Psychodynamic Approaches Examines psychodynamic theories and their application in learning disability nursing, focusing on understanding unconscious processes, emotional development, and therapeutic relationships. Module 05: Learning Disability Nursing Throughout the Lifespan Discusses the role of learning disability nurses in providing care across different life stages, from childhood to old age, addressing age-specific needs and challenges. Module 06: Role of the Learning Disability Nurse in Promoting Health and Well-Being Highlights the proactive role of learning disability nurses in promoting overall health and well-being, including health education, preventive care, and lifestyle interventions. Module 07: Care Planning in Mental Health Settings Focuses on developing and implementing effective care plans for individuals with learning disabilities in mental health settings, ensuring comprehensive, coordinated, and person-centered care. Module 08: Nursing Models and Behavioural Interventions Explores various nursing models and behavioral interventions used in learning disability nursing, emphasizing evidence-based practices and individualized approaches. Module 09: The Future of Learning Disability Nursing Discusses emerging trends, challenges, and opportunities in the field of learning disability nursing, preparing nurses for future advancements and evolving practices. Module 10: Future Spheres of Practice for Learning Disability Nursing Examines potential future roles and specializations for learning disability nurses, including advanced practice, research, policy development, and interdisciplinary collaboration. Assessment Process Once you have completed all the modules on the course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 1: Learning Disability and Mental Health 26:13 1: Learning Disability and Mental Health Preview 26:13 Module 2: Learning Disability Nursing 25:47 2: Learning Disability Nursing 25:47 Module 3: Psychosocial Interventions 25:11 3: Psychosocial Interventions 25:11 Module 4: Psychodynamic Approaches 21:32 4: Psychodynamic Approaches 21:32 Module 5: Learning Disability Nursing Throughout the Lifespan 54:38 5: Learning Disability Nursing Throughout the Lifespan 54:38 Module 6: Role of the Learning Disability Nurse in Promoting Health & Well-Being 46:59 6: Role of the Learning Disability Nurse in Promoting Health and Well-Being 46:59 Module 7: Care Planning in Mental Health Settings 20:24 7: Care Planning in Mental Health Settings 20:24 Module 8: Nursing Models and Behavioral Interventions 25:12 8: Nursing Models and Behavioural Interventions 25:12 Module 9: The Future of Learning Disability Nursing 26:25 9: The Future of Learning Disability Nursing 26:25 Module 10: Future Spheres of Practice for Learning Disability Nursing 21:51 10: Future Spheres of Practice for Learning Disability Nursing 21:51 Order Your Certificate 02:00 11: Order Your CPD Certificate 01:00 12: Order Your QLS Endorsed Certificate 01:00 Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring nurses Healthcare workers Social care staff Mental health professionals Educational support staff Career changers Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Learning Disability Nurse - £24,000 to £30,000 Mental Health Nurse - £24,000 to £30,000 Healthcare Coordinator - £20,000 to £25,000 Special Educational Needs (SEN) Teacher - £25,000 to £41,000 Care Manager - £30,000 to £40,000 Behavioural Therapist - £27,000 to £37,000 Certificates Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed CPD Accredited Digital Certificate Digital certificate - £12.99 Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Care: Home Care Assistant is a self-explanatory course for noble social care aspirants. Caregivers and healthcare professionals are blessings to society. They take care of the most vulnerable members of the family and community. So, a care assistant must have proper expertise on this subject. Good care thus depends on good training. This Care: Home Care Assistant course is one of the best training packs. It contains 360-degree training materials on care assistance. This Diploma in Home Care Assistant Training at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development and career progression related to Home Care Assistant substantial and easier than ever! The brilliantly layered modules start with proper healthcare and social care overview. Then it continues with communication training, interpersonal skill training, discussion on the rights and responsibilities of caregivers, safeguarding training, health and safety measures, and care training for children and children with special needs. It takes a complete form with a self-expertise assessment tool within the course. There will be a certificate given on the completion of all assessment criteria. This Care: Home Care Assistant will never make you dissatisfied! Worthy of time, money and energy. Snap up this before it's late, and make your way to the future! Learning Outcome: Care: Home Care Assistant aims to prepare learners with: Strong fundamental knowledge of health and social care Expert communication skills to be used in caregiving Beneficial therapeutic skills and strategies The proper realisation of the roles and responsibilities of a caregiver Ability to operate in any unique setting of caregiving Why Prefer this Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support Experts created the course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of course: ***Home Care Assistant*** Module 01. Introduction to Health and Social Care What is Health and Social Care? Healthcare Overview Who provides Healthcare? Social care overview Who provides social care? Healthcare vs Social Care Why is health and social care a valuable career? Summary Module 02: Communication and its Relevance Necessity of Communication in Health and Social Care Communication in the context of Caregiving Forms of Communication Types of interpersonal interaction Communication and language needs and preferences Building Rapport Environmental factors that influence communication Barriers to communication Strategies for overcoming communication barrier Summary Module 03: Professional Communication and Behaviour Essential Interpersonal Skills Effective Therapeutic Skills and Strategies Communication with Other Healthcare Members Module 04: Rights and Responsibilities as a Health and Social Care Worker Role of Health and Social Care Workers Can carers be charged for support? Ways to Improve Quality of Service Information Sources Reflective Practice Reflection on Practice Reflective in Practice Development How to evaluate your own performance Reflective writing What are your rights as a carer? Conflicting Rights and Responsibilities Summary Module 05: Role as A Caregiver and Healthcare Professional Values promoted by Health and Social care workers What to expect and where to draw the line Codes of Conduct Types of Healthcare Professionals Social Services Advantages of Working Partnerships Summary Module 06: Safeguarding Vulnerable Individuals Safeguarding Who are vulnerable individuals? Dealing with safeguarding issues What Is Abuse? Types and Signs of Abuse Adults, Young People and Children at Risk from Abuse Environmental factors that may make abuse more likely How to Deal with Suspected Cause of Abuse and Disclosure of Abuse Minimising the Risk of Abuse Summary Module 07: Health and Safety Responsibilities Understanding Potential Hazards in Health and Social Care Environments Managing Health and Safety Roles and Responsibilities Involved in Health, Safety and Security Responding to incidents and emergencies in a health and social care environment COSHH Policies COSHH Essentials Summary Module 08: Caring for Children Why Care Matters so Much Children Need Touch Routines for Young Children Clothing Bedtime Summary/Keynotes of the Module Assessment Module 09: Child Protection Definitions Recognition Signs of Neglect Helping Children to Protect Themselves Summary/Keynotes of the Module Assessment Module 10: Children with Special Needs What are Special Needs? What is Disability? Avoiding Stereotypes Use of Appropriate and Sensitive Terminology Special Education Needs Early Support Programme Caring for Children with Feeding and Communication Differences Caring for Children with Mobility Differences Caring for Children with Special Social and Emotional Needs Caring for Children with Complex Needs Summary/Keynotes of the Module Assessment Assessment Process We offer an integrated assessment framework to make the process of evaluating learners easier. After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analyzed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Care: Home Care Assistant course is for those who want to take their care assistance passion to a professional level or just want to add to their knowledge. Requirements This program does not require any prior knowledge; everyone may participate! This course is open to anyone who is interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your own speed and grow a quality skillset. Career path Care assistant. Salary: £14,000 to £25,000 Senior care assistant. Salary: £17,000 to £27,000 Social work assistant.Salary: £18,200 to £28,000 Care home advocate. Salary: £19,000 to £30,000 The ranges are shown as per the UK job market. Certificates CPDQS Accredited Certificate Digital certificate - £10 Diploma in Home Care Assistant Training at QLS Level 5 Hard copy certificate - £119 After successfully completing the Diploma in Home Care Assistant Training at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for international delivery CPDQS Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

24-Hour Flash Sale! Prices Reduced Like Never Before!! **Trust The 35000+ Students Who Are Learning with Us and Kickstarting Their Career!** How does a child's environment influence their mental development? What are the long-term impacts of childhood experiences on mental health? The Mental Health Foundation reports that one in six UK children aged 5-16 experiences a mental health issue annually. On our Child Psychology course, you will get all the answers you need. Our specially curated bundle offers three pivotal courses: Child Psychology, Understanding Children and Young People's Mental Health, and a Diploma in Childcare. These courses provide an immersive exploration into the cognitive and emotional development of children, techniques for nurturing mental health, and the best childcare practices. You'll gain insights into the psychological challenges children face, learn strategies to support their well-being and understand the frameworks that govern professional childcare today. This Advanced Diploma in Child Psychology at QLS Level 7 course is: Endorsed by The Quality Licence Scheme (with 180 CPD points) Accredited by CPDQS (with 180 CPD points) We are also giving away 2 Premium Courses absolutely free! Free Course 01: Understanding Children And Young People's Mental Health Free Course 02: Diploma in Childcare This is more than just education; it's your pathway to transform lives. Equip yourself with the knowledge and skills to support the mental and emotional health of children and young people. Enrol now and join a community of like-minded professionals striving to make a positive impact! Learning Outcomes of this Program: After successful completion of this child psychology course, you'll be able to: Understand key psychological theories related to child development. Identify mental health conditions and support strategies for young people. Apply child psychology practices in real-world childcare settings. Recognise developmental milestones and their impact on behaviour. Develop effective communication techniques with children and teens. Implement safeguarding policies to ensure child welfare and safety. Why Prefer this Course? Get a chance to order a QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Child Psychology at QLS Level 7 Module 01: Introduction to Child Psychology Module 02: Introduction to Mental Health Module 03: Attachment and Relationship Building in Childhood Module 04: Impacts of Separation and Loss on Attachment Module 05: Attachment Disorder Module 06: Attachment-Focused Parenting Module 07: Emotions and Mind-Mindedness Module 08: Interventions, Treatment and Support Module 09: Factors that Influence Development Module 10: Cognitive Development Module 11: Social and Emotional Development Module 12: Personality and Intellectual Development of Children Module 13: Stages of Language Development Module 14: Understanding Moral Development Module 15: Problems of Infancy Module 16: Problems of Childhood Module 17: Signs of Child Neglect Module 18: Risk Factors for Neglect Module 19: The Impact of Child Neglect Module 20: Prevent Child Negligence Module 21: Cyberbullying Module 22: Internet Grooming Module 23: Identifying, Preventing and Overcoming Internet Addiction Module 24: Mental Health Related Legislations in the UK Course 02: Understanding Children And Young People's Mental Health Module 01: Introduction to Mental Health Module 02: Child Psychology Module 03: Attachment and Relationship Building in Childhood Module 04: Impacts of Separation and Loss on Attachment Module 05: Factors that Influence Development Module 06: Mental Health Problems in Young and Adults Module 07: Other Mental Health Problems in Young and Adults Module 08: Autism, ADHD and Dyslexia in Young and Adults Module 09: Dealing With Autism, ADHD and Dyslexia in Young and Adults Module 10: The Self Harming Behaviour Module 11: Mental Health Treatment and Medicine Module 12: Mental Health over Life Span and Society in the UK Module 13: Mental Health Related Legislations in the UK Course 03: Diploma in Childcare Module 01: Caring for Children Module 02: Healthy Food, Healthy Living Module 03: Keeping Children Healthy & Safe Module 04: Child Protection Module 05: Play, Imagination and Creativity Module 06: Introduction to EYFS Module 07: Importance of Early Years in Development Module 08: EYFS Teaching Techniques Module 09: Working as an EYFS Teacher Module 10: Promoting Learning and Development Module 11: Children Having Special Education Needs or Disabilities Assessment Process Once you have completed all the modules on the course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: FREE (Previously it was £12.99*3 = £39) CPD 200 CPD hours / points Accredited by CPD Quality Standards Module 1: Introduction to Child Psychology 20:43 1: Introduction to Child Psychology 20:43 Module 2: Introduction to Mental Health 14:09 2: Introduction to Mental Health 14:09 Module 3: Attachment and Relationship Building in Childhood 35:21 3: Attachment and Relationship Building in Childhood 35:21 Module 4: Impacts of Separation and Loss on Attachment 23:51 4: Impacts of Separation and Loss on Attachment 23:51 Module 5: Factors that Influence Development 18:39 5: Factors that Influence Development 18:39 Module 6: Cognitive Development 20:07 6: Cognitive Development 20:07 Module 7: Social and Emotional Development 33:54 7: Social and Emotional Development 33:54 Module 8: Personality and Intellectual Development of Children 31:00 8: Personality and Intellectual Development of Children 31:00 Module 9: Understanding Moral Development 12:26 9: Understanding Moral Development 12:26 Module 10: Assessments of Attachment 10:51 10: Assessments of Attachment 10:51 Module 11: Attachment Disorder 11:11 11: Attachment Disorder 11:11 Module 12: Attachment-Focused Parenting 14:28 12: Attachment-Focused Parenting 14:28 Module 13: Interventions, Treatment and Support 10:33 13: Interventions, Treatment and Support 10:33 Module 14: Signs of Child Neglect 21:13 14: Signs of Child Neglect 21:13 Module 15: Risk Factors for Neglect 12:03 15: Risk Factors for Neglect 12:03 Module 16: The impact of Child Neglect 14:16 16: The impact of Child Neglect 14:16 Module 17: Prevent Child Negligence 14:15 17: Prevent Child Negligence 14:15 Module 18: Mental Health Related Legislations in the UK 21:29 18: Mental Health Related Legislations in the UK 21:29 Assignment On- Diploma in Child Psychology at QLS Level 5 (Optional) 02:00 19: Assignment On- Diploma in Child Psychology at QLS Level 5 02:00 Order Your Certificate 02:00 20: Order Your CPD Certificate 01:00 21: Order Your QLS Endorsed Certificate 01:00 Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Aspiring child psychologists Current childcare workers Social work students Educational professionals Parents and guardians Mental health advocates Please note: This course doesn't entitle you to practice as a professional in this specific field. Rather, this course will assist you in understanding the fundamentals so that you can improve your knowledge in the relevant field. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Child Psychologist: £35,000 - £60,000 Educational Psychologist: £37,000 - £75,000 Child Welfare Officer: £25,000 - £45,000 School Counselor: £30,000 - £50,000 Childcare Manager: £25,000 - £45,000 Clinical Psychologist: £40,000 - £80,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Please note that International students have to pay an additional £10 as a shipment fee. Advance Diploma in Child Psychology at QLS Level 7 Hard copy certificate - £139 Please note that International students have to pay an additional £10 as a shipment fee.

Updated On: March 2024 24 Hours Left! Don't Let the Deal Slip Away - Enrol Now in this Event Management Course! Ever dreamed of being the mastermind behind a show-stopping event? Imagine the thrill of transforming a blank canvas into a captivating experience, from intimate weddings to electrifying concerts. The UK events industry, a £70 billion powerhouse by 2025, thrives on those who can make it happen. Do you have the creativity to spark ideas, the organisation to juggle details, and the resilience to navigate the unexpected? This Event Management Diploma unlocks your potential to become the conductor of unforgettable moments. Our Event Management Diploma is your backstage pass to a world of possibilities. From brainstorming captivating concepts to selecting vendors and leading your team, you'll master essential skills. Learn to budget like a champ, handle administrative tasks with ease, and ensure a smooth post-event experience. Courses Are Included In this Event Management: Course 01: Diploma of Event Management Diploma Course 02: Event Planner Course Course 03: Hospitality Management Course 04: Catering Management Course 05: Organisational Skills Course For Administrator Due to the apparent nature of this industry, event management professionals are exposed to a far larger range of activities; hence no day will be the same. Furthermore, being a competent event management expert entails a lot more than many people think. Learning event management will give you a head start in your chosen career. Ditch the sidelines and step into the spotlight - enrol today! Learning Outcomes Identify & plan for different event types, each with its unique needs. Master brainstorming techniques to spark innovative event concepts. Source and manage suitable entertainment, turning events electric. Lead and coordinate support staff to ensure flawless execution. Collaborate with technical staff for seamless audio-visual and logistical magic. Evaluate vendors, negotiate contracts, and manage them for optimal service. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Event Management Get a free student ID card with Event Management Training program (£10 postal charge will be applicable for international delivery) The Event Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Event Management course materials The Event Management comes with 24/7 tutor support Diploma of Event Management Diploma Module 01: Types of Events Explores various types of events, including corporate, social, and non-profit events, highlighting the unique planning considerations and objectives for each. Module 02: Brainstorming Covers techniques for brainstorming event ideas, fostering creativity, and generating innovative concepts to meet client or organizational goals. Module 03: Types of Entertainment Discusses different entertainment options suitable for various events, including live performances, DJs, and interactive activities, emphasizing the importance of aligning entertainment with event themes. Module 04: Support Staff Focuses on the roles and responsibilities of support staff in event planning, including ushers, security, and catering staff, ensuring seamless event execution. Module 05: Technical Staff Examines the critical role of technical staff, such as audio-visual technicians and lighting specialists, in creating a professional and engaging event atmosphere. Module 06: Vendors Provides insights into selecting and managing vendors, including caterers, decorators, and equipment suppliers, to ensure quality and reliability. Module 07: Finalize the Plan Details the steps to finalize event plans, including securing contracts, confirming details with stakeholders, and preparing contingency plans. Module 08: Administrative Tasks Covers essential administrative tasks in event planning, such as budgeting, scheduling, and maintaining documentation, to ensure organized and efficient operations. Module 09: Get Organized Offers strategies for staying organized throughout the event planning process, including using checklists, timelines, and project management tools. Module 10: Post Event Activities Focuses on post-event activities, including evaluating event success, gathering feedback, and handling follow-up tasks to improve future events. Take a step toward a brighter future! How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99) CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £79 CPD 230 CPD hours / points Accredited by CPD Quality Standards Module 01: Types of Events 04:03 1: Types of Events Preview 04:03 Module 02: Brainstorming 04:28 2: Brainstorming 04:28 Module 03: Types of Entertainment 04:16 3: Types of Entertainment 04:16 Module 04: Support Staff 03:28 4: Support Staff 03:28 Module 05: Technical Staff 02:50 5: Technical Staff 02:50 Module 06: Vendors 02:57 6: Vendors 02:57 Module 07: Finalize the Plan 03:51 7: Finalize the Plan 03:51 Module 08: Administrative Tasks 03:33 8: Administrative Tasks 03:33 Module 09: Get Organized 03:26 9: Get Organized 03:26 Module 10: Post Event Activities 03:09 10: Post Event Activities 03:09 Assessment (Optional) 02:00 11: Assignment On - Award in Event Management at QLS Level 2 02:00 Order Your Certificate 02:00 12: Order Your CPD Certificate 01:00 13: Order Your QLS Endorsed Certificate 01:00 Free Course 01: Event Planner Course 2:53:33 14: Module 01: Introduction to Event Management 13:09 15: Module 02: Role of an Event Planner 18:34 16: Module 03: Event Classification 16:25 17: Module 04: Events and Clients 10:45 18: Module 05: Steps to Plan an Event 16:55 19: Module 06: Invitation to the Event 15:11 20: Module 07: Event Marketing 19:11 21: Module 08: Catering at Events 12:57 22: Module 09: Event Decorations 13:20 23: Module 10: Cleaning and Waste Disposal 13:07 24: Module 11: Event Security 09:21 25: Module 12: Developing an Event Planning Business 14:38 Free Course 02: Hospitality Management 2:05:42 26: Module 01: Introduction to Hospitality Management 10:20 27: Module 02: An Overview of Hotel Industry 08:12 28: Module 03: The Process of Selection and Recruitment in Hospitality Industry 10:56 29: Module 04: The Process of Development and Training in Hospitality Industry 11:05 30: Module 05: Management of Front Office Operations 08:44 31: Module 06: Management of Housekeeping, Engineering and Security Operations 13:23 32: Module 07: Management of Food and Beverage Operations 10:08 33: Module 08: Management of Service Quality in Hospitality Industry 10:30 34: Module 09: Marketing in Travel and Tourism Business 10:58 35: Module 10: Accounting in Hospitality Industry 11:19 36: Module 11: Customer Satisfaction 10:05 37: Module 12: E-Hospitality and Technology 10:02 Free Course 03: Catering Management 1:14:12 38: Module 01: An Overview of Catering Business 10:43 39: Module 02: Laws and Legislations Regarding food Safety and Hygiene 10:52 40: Module 03: Food Safety and Hygiene 11:23 41: Module 04: Food Safety in Catering 15:45 42: Module 05: Management of Food and Beverage Operations 14:07 43: Module 06: Marketing and Human Resource 11:22 Free Course 04: Organisational Skills Course For Administrator 43:28 44: Module 01: Remove the Clutter 05:41 45: Module 02: Prioritise 04:16 46: Module 03: Scheduling Your Time 04:21 47: Module 04: To Do Lists 03:35 48: Module 05: Paper and Paperless Storage 04:26 49: Module 06: Organisation in Your Work Area 04:05 50: Module 07: Tools to Fight Procrastination 04:22 51: Module 08: Organizing Your Inbox 04:21 52: Module 09: Avoid the Causes of Disorganization 04:18 53: Module 10: Discipline is the Key to Stay Organised 04:03 Who is this course for? Anybody who is interested in Event Management can enrol in this course. Event Planning Hopefuls Coordination Champs Creative Visionaries Organization Aficionados Requirements There are no requirements for enroling in this Event Management course. Career path This Event Management course will allow you to kickstart or take your career in the related sector to the next stage. Event Manager Wedding Planner Corporate Planner Festival Organiser Conference Manager Certificates CPD Accredited Certificate Digital certificate - Included Award in Event Management at QLS Level 2 Hard copy certificate - £79 Please note that International students have to pay an additional £10 as a shipment fee.

The Special Educational Needs Teaching Assistant Diploma is a professional qualification focussed on the practical application of theoretical knowledge. You will gain knowledge of classroom methodologies, communication skills for teaching and how to safeguard children, along with role-specific competencies such as the SEN code of practice, understanding learning difficulties, supporting children on the autistic spectrum, and managing ADHD and dyslexia in the classroom. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. Who is the course for? Educators who want to improve their interactive teaching course. People who have an interest in teaching and studying. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Module 1: Fundamentals of Teaching Understanding the Development of Children and Young Person 01:00:00 Communication and Professional Relationships with Pupils and Family 01:00:00 Safeguarding the Welfare of Children and Young Person 01:00:00 Module 2: Teaching in UK Teaching in the UK 00:10:00 Teachers' Standards in UK 00:10:00 Teachers Pay 00:30:00 The English School System 00:10:00 Evaluation of Schools and Teachers 00:30:00 School Governance 00:15:00 Inclusive Teaching 00:15:00 Module 3: Teacher Training Module 01: Getting Started 00:22:00 Module 02: Understanding Training and Facilitation 00:25:00 Module 03: Gathering Materials 00:12:00 Module 04: Creating a Lesson Plan 00:15:00 Module 05: Choosing Activities 00:15:00 Module 06: Preparing for the Workshop 00:10:00 Module 07: Getting Off on the Right Foot 00:10:00 Module 08: Delivery Tips and Tricks 00:30:00 Module 09: Keeping it Interactive 00:08:00 Module 10: Dealing With Difficult Participants 00:12:00 Module 11: Tackling Tough Topics 00:16:00 Module 12: Wrapping Up 00:12:00 Activities 00:00:00 Module 4: Teaching Methodologies Education - A Group Enterprise 00:20:00 Traits to Develop 00:30:00 Grow the Attention 00:30:00 Learning Good Habits 00:25:00 Importance of Memory 00:30:00 Imagination is Important 00:16:00 Breakdown of Thinking Process 00:30:00 Appreciation - An Aesthetic Emotion 00:20:00 Learning Reflexive Activities 00:35:00 Differing Individuals 01:00:00 Morality Matters 00:30:00 Different Learning Methods 00:15:00 Different Psychological Exercises 00:30:00 Problems, Situations & Solutions 00:20:00 Measuring the Achievements 01:00:00 Module 5: Psychology of Teaching Why Young People Do Not Learn to Study Properly? 00:20:00 The Nature of Study, and Its Principal Factors 00:30:00 Provision for Specific Purposes, as One Factor of Study 00:40:00 The Supplementing of Thought, as a Second Factor of Study 00:15:00 The Organization of Ideas, as a Third Factor in Study 00:30:00 Judging of the Soundness and General Worth of Statements, as a Fourth Factor in Study 00:25:00 Memorizing, as a Fifth Factor in Study 02:00:00 The Using of Ideas, as a Sixth Factor in Study 00:25:00 Provision for a Tentative Rather Than a Fixed Attitude Toward Knowledge, as a Seventh Factor in Study 01:00:00 Provision for Individuality, as an Eighth Factor in Study 00:15:00 Full Meaning of Study: Relation of Study to Children and to the School 00:15:00 Module 6: SEN Teaching Introduction to Special Educational Needs (SEN) 00:05:00 Understand Constructivism in the Classroom and know your role as a teacher 00:10:00 SEN Code of Practice 00:15:00 Get an understanding on SENCO 00:10:00 Classroom Management Strategies for Children with Special Needs 00:05:00 Physical Difficulties, Sensory Difficulties, Cognitive Impairments of Pupils 00:10:00 How to Deal with Pupils with Autism 00:10:00 Understanding Learning Difficulties 00:10:00 Anger Management Methods for Pupils With Special Needs 00:10:00 Teaching Children with Down Syndrome 00:10:00 Conclusion SEN 00:05:00 Module 7: SEN in USA INTRODUCTION to SEN USA 02:00:00 PRINCIPLES OF SPECIAL EDUCATION 01:00:00 SEN CURRICULUM 01:00:00 SEN TEACHING 01:00:00 CONCLUSION to SEN USA 00:15:00 Module 8: ADHD What is ADHD? 00:05:00 Causes of ADHD 00:05:00 Diagnosing ADHD 00:05:00 Treating ADHD 00:05:00 ADHD and Education 00:05:00 Reasonable Adjustments: ADHD 00:10:00 Adults with ADHD 00:10:00 Module 9: Dyslexia What is Dyslexia? 00:10:00 Identifying Dyslexia 00:05:00 Co-occurring Conditions 00:05:00 Diagnosing Dyslexia 00:05:00 Creating Dyslexia Friendly Environment 00:05:00 Solutions for Dyslexia 00:30:00 Module 10: Dealing with Troubled Children YOU AND YOUR CHILD STUDY 01:30:00 THE PROBLEM OF PUNISHMENT 00:30:00 WHEN YOUR CHILD IMAGINES THINGS 00:30:00 WHY KIDS LIE AND WHAT TO DO ABOUT IT 01:00:00 BEING AFRAID 00:30:00 THE FIRST GREAT LAW 00:30:00 THE TRAINING OF THE WILL 01:00:00 HOW CHILDREN REASON ABOUT FUTURE 00:30:00 WORK AND PLAY 01:00:00 CHILDREN'S GANGS, CLUBS, AND FRIENDSHIPS 00:15:00 CHILDREN'S IDEALS AND AMBITIONS 01:00:00 THE STORK OR THE TRUTH 00:30:00 THE GOLDEN AGE OF TRANSITION 00:15:00 HEREDITY AND ENVIRONMENT 01:00:00 FREEDOM AND DISCIPLINE 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Teaching 00:30:00 Final Exam Final Exam- Advanced Diploma in Teaching 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Description: The world can sometimes be a genuinely distressing place for many reasons. It's impossible to get rid of stress completely. However, you can learn some of the tips and tricks to enable you to adapt or overcome at whatever point you keep running into it. Learn about how to deal with stress in your life including at the work environment. You will learn stress awareness, management, and prosperity in this online course bundle. In this course, students will have more understanding of what stress is and gain more strategies for how to manage stress. You will be equipped with necessary skills, information, and knowledge of stress related issues and stress management. Who is this course for? This course would be ideal for anyone who needs to understand stress management. Senior/junior managers, directors, administrators, customer service professionals and technical staff. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Stress Management Basics Introduction 00:15:00 Recognizing your stress Levels & triggers 01:00:00 Why do these changes occur frequently? 00:15:00 What does stress do to you? 00:15:00 Beware! Before seeking medical attention 00:30:00 Medical stress solutions analyzing 00:30:00 The importance of stress management 01:00:00 Other things that might help in Stress Management 00:30:00 The Uses of Herbs and supplements in stress Management for stress relief 01:00:00 Conclusion 00:15:00 Applying Reiki Method What Is Reiki? 01:00:00 Learning about Reiki 01:00:00 Sides Effects of Reiki 01:00:00 Reiki Healing Health Benefits 01:00:00 Reiki And Creative Problem Solving 00:30:00 Essential Benefits Of Reiki 01:00:00 Strengthen Your Reiki Energy 01:00:00 Additional Treatment Advantages Of Reiki 01:00:00 What to Expect from Reiki Practice 01:00:00 Drawbacks of Not Using Reiki 01:00:00 Wrapping Up 00:15:00 Advanced Techniques What Is Stress? 00:30:00 Causes Of Stress 01:00:00 The Effects Of Stress 00:30:00 Recognise The Warning Signs 00:15:00 Lingering Stress 00:15:00 Stress And Panic Attacks 00:30:00 Solutions On Living A Stress-Free Life 01:30:00 Conclusion 00:15:00 Mock Exam Mock Exam- Stress Management Bundle Course 00:30:00 Final Exam Final Exam- Stress Management Bundle Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00