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621 Courses

Copywriting (Copy) - CPD Certified

4.9(27)

By Apex Learning

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now No doubt about it - natural writing skills are a big part of making it a successful copywriter. However, copywriting is as much about science as it is about art. You need to learn proven formulas that compel, convince and convert customers. You have to know how to use psychological techniques to dig deep into your audience's desires. Also, you need to discover how to perfectly blend these techniques with your natural writing skills. The problem is the world of copywriting can be a complex and murky one if you haven't a clue where to start. Luckily, you have a course for you that will meet all your requirements. Learn the secret of writing compelling copy from this comprehensive Advanced Diploma in Copywriting. This is a completely online course perfect for any individual who wants to be a successful copywriter. You will learn the key techniques to sharpen your copywriting skills in less than an hour, key secrets to writing compelling sales copies, key secrets to divert readers to take action, techniques to speed up the writing process and much more. By the end of this course, you will gain professional skill and proficiency in copywriting and will be able to write compelling sales copy for the business. BE A CONFIDENT, CLIENT-WINNING COPYWRITER IN A SHORT TIME. WITH RECIPES, FORMULAS, AND FEEDBACK FROM APEX LEARNING. Along with this Copywriting Bundle, you will get an original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel, and clothes, etc. Benefits you'll get choosing Apex Learning for this Course: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home Courses are included with this Bundle? Course 1: Advanced Diploma in Copywriting Course 2: Contract Manager Diploma Course 3: Proofreading Hacks Course 4: Creative Writing Training Program for Writers Course 5: Screenwriting & Script Writing - Level 5 Course 6: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 7: Writing Short Story Training Course 8: Sales: Psychology of Customers Course 9: MS Word Diploma Course 10: Digital Marketing and Advertising Level 3 Course 11: Effective Communication Skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) All successful companies need original and striking words emblazoned on their websites and advertisements. With training from this course, you will be more than capable of delivering that to them and forge ahead in this dynamic marketing sector. It will coach you to utilise SEO and provide 'eye-catching' content to attract consumers and clients. Gain the 'write stuff'. Become a gifted commercial writer and provide valued content for some of the country's most successful companies. Curriculum Course 1: Advanced Diploma in Copywriting Module 1: Introduction Module 2: Basics Module 3: Eye-Catching Headlines Module 4: Attention-Grabbing Advertisements Module 5: Essential Skills Module 6: Online Copywriting Module 7: Press Related Copywriting Module 8: Print Media Module 9: Mainstream Media Module 10: Other Media Module 11: How to Write Better Copy Module 12: Final Tips Course 2: Contract Manager Diploma Module 01: Introduction to Contract Management Module 02: Classification of Contracts Module 03: Contract Lifecycle - Understanding The Stages Module 04: Principles of English Contract Law Module 05: Contract Management Plan & Efficiency Module 06: Contract Manager's Roles, Responsibilities & Career Opportunities Module 07: Risks, Disputes & Supplier Relation In Contract Management Module 08: Negotiation, Variation & Changes in Contract Management Module 09: Contract Management Process Evaluation & KPI Module 10: Contract Review, Challenges and Future Course 3: Proofreading Hacks Module 01: Introduction Module 02: What's At Stake Module 03: Test Yourself Module 04: When to Proofread Module 05: The Top 5 Proofreading Methods Module 06: Tools That Help or Hinder Proofreading Module 07: Proofreading Trouble Spots Module 08: Special Proofreading Situations Module 09: Now Practice: Part One Module 10: Now Practice: Part Two Module 11: Conclusion Course 4: Creative Writing Training Program for Writers Writing Storybooks For Children Introduction Coming Up With Ideas The Mechanics of Writing Important Technical Issues Types of Children's Books Advanced Fiction Techniques Conclusion Short Stories Introduction Foreword Part One: Mindset Part Two: The Basics Part Three: Construction Time And Much More Creative Writing Fiction Horror Novel Thriller Course 5: Screenwriting & Script Writing - Level 5 Module 01: Introduction to Screenwriting Module 02: Motivation & Ideas Module 03: Research & Development Module 04: Genre Module 05: Story & Plot Module 06: Character & Dialogue Module 07: Structure & Format Module 08: Synopses, Outlines & Treatments Module 09: Drafts Module 10: Marketing Module 11: Troubleshooting Module 12: Glossary Module 13: Screenwriting and British Film Industry Module 14: Agreements Module 15: How Much Do UK Screenwriters Earn? Module 16: Greatest British Screenwriters of All Time Course 6: Improve English Spelling, Punctuation, Grammar and Pronunciation Spelling, Punctuation, Grammar & Pronunciation Introduction to the Course Basics of Grammar The Basics of Sentence Structure of Sentence Question Punctuation & Capitalisation Spelling Common Mistakes & Ways to Improve Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 7: Writing Short Story Training Introduction Foreword Part One: Mindset Part Two: The Basics Part Three: Construction Time Introduction to Scrivener Part Four: Writing Your Story Part Five: Submitting Your Work 6 Lectures Course 8: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 9: MS Word Diploma Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Course 10: Digital Marketing and Advertising Level 3 Introduction General Tips & Tricks Series SEO (Search Engine Optimisation) YouTube Google Adwords Google Analytics Email Marketing Linkedin Twitter Facebook Instagram Mobile App Course 11: Effective Communication Skills Introduction To Communication - Goals & Benefits Key Principles Of Communication We are Always Communicating Fundamentals Of Communication - Part 1 Fundamentals Of Communication - Part 2 Great Communication Tips - Part 1 Great Communication Tips - Part 2 Self-Talk & Powerful Language Miscommunication Still MORE Great Tips! Part 1 Still MORE Great Tips! Part 2 Still MORE Great Tips! Part 3 Final Thoughts and Suggestions PROMO Communication (BEST) CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Copywriting (Copy). It is available to all students, of all academic backgrounds. Requirements Our Copywriting (Copy) is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. Career path Copywriting (Copy) Bundle would be beneficial for any related profession or industry such as: Newspaper editor Copywriter Publishing Proofreading business Reporter English teacher Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Advanced Diploma in Copywriting) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The de.livery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost

Copywriting (Copy) - CPD Certified
Delivered Online On Demand
£39

Writing Effective Email at Work

5.0(1)

By LearnDrive UK

Enhance your professional communication with our Writing Effective Email at Work course. Learn email etiquette, error-free writing, and advanced techniques to craft impactful emails tailored to diverse audiences and contexts. Boost your workplace communication efficiency today.

Writing Effective Email at Work
Delivered Online On Demand1 hour
£5

Product Management Training Course Online

By Lead Academy

This product management training course will help you identify and understand product-related issues and develop and sell your solutions. You will also learn the process of building the result-oriented team, tracking data efficiency and achieving a minimum viable product with this career-advancement course. This Course At A Glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the key principles of product management. Be able to identify and understand product-related problems. Learn to develop and sell your solutions. Develop the skills required to manage a product. Learn to transform your MVP into a mature product. Learn to build the right team the first time. Understand the process of achieving minimum viable product. Learn to track data efficiently. Product Management Training Course Overview This product management training course is specially designed for the managers who directly contribute to the prosperity and performance of the entire organisation. This extensive online course will provide you with a comprehensive understanding of product management skills and also help you develop the same. By the end of this course, you will learn each step involved in developing the skills and knowledge required to manage a product successfully. With this online course, you will also acquire the knowledge required to become a confident product manager. Who should take this course? This comprehensive product management training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of product management. Entry Requirements There are no academic entry requirements for this product management training course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This product management training course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Course Curriculum Identifying and Understanding the Problem Video: Identifying and Understanding the Problem Developing and Selling Your Solution Video: Developing and Selling Your Solution Building the Right Team the First Time Video: Building the Right Team the First Time Build vs. Buy Video: Build vs. Buy Gathering Feedback in the Build Cycle Video: Gathering Feedback Achieving Minimum Viable Product Video: Achieving Minimum Viable Product Tracking Data Efficiently Video: Tracking Data Efficiently Transforming Your MVP Into a Mature Product Video: Transforming Your MVP Into a Mature Product Promoting Your Product Release Video: Promoting Your Releases and Sharing Success Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Product Management Training Course Online
Delivered Online On Demand
£25

Safeguarding Children Level 3 Course

By Lead Academy

Are you aware of the misleading things that happen often to children? Learn how to safeguard the children around you and make your caregiver career effortless by obtaining a recognized certificate. This Course at a Glance Get an overview of safeguarding children. Learn the law of safeguarding. Understand the structure of safeguarding. Learn to Recognise Risks. Understand types of Abuse and more. Achieved reward CPD UK accredited certificate. Learn through engaging video-based training sessions. Continuous tutor support is available 24/7. Safeguarding Children Level 3 Overview The safeguarding children level 3 course is developed for the individual who wants to be aware of the unnoticed incidents that haappen to childrens. This course will immensely discuss this issue and guide the people, including how to be aware of the types of abuse, safeguarding laws, structure and more. Overall this course will unveil all the concerns and ways related to the safeguarding of children. Additionally, employers, professional organisations, and academic institutions value the safeguarding children level 3 course accredited by CPD UK. For details, please visit the Learner FAQs on our website. Who should take this course? The safeguarding children level 3 course is suitable for the following: Individuals who work with children. Professionals like nurses, social workers, school teachers and caregivers. Mother and soon to be mother. Any individual wishing to learn to stay aware of it. Entry Requirements The safeguarding children level 3 course requirments are the following:  You need a laptop or PC and a stable internet. Any previous qualifications are not required. Assessment On the assessment round, you will participate in the MSQ test to examine your learning from this course. After completing the gardening course's all modules, learners must answer MCQs to complete the assessment procedure.  The MCQ test measures how much a learner can grasp from each section. In the assessment test, you must get 60% as a pass mark. Course Curriculum Introduction to Safeguarding ● What 'Safeguarding' Means ● Who is Responsible for Protecting Children from Abuse? ● Statistics About the Different Types of Child Abuse Safeguarding and The Law ● The Laws Surrounding Safeguarding ● The Key Principles of The Acts and Details and Background of The Laws Safeguarding Structure ● What the Single Assessment is ● The Possible Outcomes of The Assessment ● What Happens If There Is A Risk of Serious Imminent Harm? Types of Abuse ● Different Forms of Abuse That A Child May Be Exposed ● Who May Be an Abuser Recognising Risks ● How You Can Recognise the Risks of Child Abuse ● How to Judge if a Report Needs to be Made or Not ● What Makes Children More Vulnerable to Child Abuse Reporting and Responding to Concerns ● How a Person Can Respond and Report to Concerns That a Child is Being Abused ● The Different Types of Disclosure ● How to Record Concerns and Disclosures Recording Concerns ● How to Report and Record Concerns That a Child is Being Abused ● Methods That Are the Most Useful Post Referral ● What Happens After a Referral Has Been Made - Its Potential Outcomes ● What is a Child Protection Conference? Recognised Accreditation CPD Certification Service CPD stands for Continuing Professional Development. This term refers to learning activities that professionals undertake to improve their skills and capabilities. Employers and professional organizations globally recognize CPD UK. Thus, a certificate from CPD Certification Service creates value for your professional goal and achievement. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam, you can order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. The certificate can be obtained in PDF version for £12, and there is an additional fee to receive a printed copy certificate which is £35. FAQs Why Should I do this Safeguarding Children training course? You must do this course as it will teach you how to protect children from abuse, which anyone working with people under 18 requires. This course will provide you with in-depth information about how to recognise if the child is being abused or not, and report any concerns. I am a mother, should I need this course? Mothers are highly encouraged to do this course as being a mother is not all. Due to a lack of safeguards, a mother cannot permanently presume the children's trauma and issues. Thus, she has to be educated on this matter, and it will only be possible by doing this course online. Can I utilise this learning outcome in practical life? Yes, indeed, you can utilise this course outcome in your real-life situation. You encounter the presence of children every time and everywhere in your daily life. You can easily recognise signs of child abuse or neglect Since you have gained the skills through the course. Where will I work after doing this course? You can work in several places, like school, daycare, homecare, etc. I am from outside the UK. Will I get access to the Course? Yes, you can. Since it is an e-learning course, anyone from anywhere can enrol in our courses. What is an Accredited course? The professional body approves the procedures if any e-learning platform claims its courses are accredited. What is the benefit of doing an accredited course? You will only realize the benefit of having a CPD-accredited certificate once you face the corporate world. As employees, job places, and more value the CPD-accredited certificate, you must own this certificate by doing the course with us. What do you mean by a CPD course? CPD refers to Continuing Professional Development, and the CPD-accredited course is developed for individuals who want to improve and update their skills within their professional field continuously. This certificate claims that the certificate holder's knowledge is up-to-date in their work area. How safe is it to purchase a course over the Internet? We have been providing courses over the internet for years, and all our learners' info is safe with us. We have implemented robust security measures to protect our learners' personal and financial information. Additionally, we use secure payment gateways to ensure safe transactions for course purchases.

Safeguarding Children Level 3 Course
Delivered Online On Demand
£25

How to have successful courageous conversations at work

By Appreciating Change

How to hold a performance correcting conversation in a positive way

How to have successful courageous conversations at work
Delivered Online On Demand
£9.99

Principles, Values and Regulation in the Health an Social Care

By Course Cloud

Join us to make a real difference in a field that touches lives every day.

Principles, Values and Regulation in the Health an Social Care
Delivered Online On Demand1 hour 30 minutes
£5.99

Lean Six Sigma White Belt course

4.5(3)

By Studyhub UK

The Lean Six Sigma White Belt course introduces participants to the fundamental concepts of Lean, Six Sigma, and quality management. It covers the principles, tools, and methodologies used to improve processes and deliver better results. This course aims to provide a solid foundation in Lean Six Sigma principles and prepare participants to contribute effectively to improvement projects. Learning Outcomes: Understand the importance of quality and its impact on business performance. Learn the key principles and concepts of Lean and how to identify and eliminate various types of waste. Gain insights into Six Sigma's philosophy, DMAIC methodology, and its role in achieving Six Sigma quality. Discover the significance of the Voice of the Customer (VoC) and Critical to Quality (CTQ) parameters. Familiarize with essential quality tools such as Process Maps, Check Sheets, Histograms, Pareto Charts, Fishbone Diagrams, 5 Whys, and Run Charts. Develop an understanding of the roles and responsibilities in a Lean Six Sigma team and project. Identify improvement opportunities and contribute to process enhancements. Gain a comprehensive overview of the Lean Six Sigma approach to process improvement and customer satisfaction. Why buy this Lean Six Sigma White Belt course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Lean Six Sigma White Belt course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Lean Six Sigma White Belt course course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Lean Six Sigma White Belt course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Lean Six Sigma White Belt course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Lean Six Sigma White Belt course is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Unit 01: Introduction Introduction 00:04:00 Unit 02: Quality Let's set the scene 00:03:00 What is quality? 00:05:00 Why a focus on quality is important 00:03:00 Unit 03: Lean What is Lean? 00:03:00 History of Lean 00:04:00 The 8 Wastes 00:01:00 Defects 00:02:00 Overproduction 00:02:00 Waiting 00:02:00 Non-utilised talent 00:03:00 Transport 00:02:00 Inventory 00:02:00 Motion 00:02:00 Extra-processing 00:02:00 VA vs. NVA 00:05:00 Creating value 00:04:00 Process 00:03:00 Unit 04: Six Sigma What is Six Sigma? 00:04:00 History of Six Sigma 00:02:00 Good quality vs. Six Sigma quality 00:04:00 DMAIC 00:05:00 Belts & roles 00:03:00 Six Sigma in action 00:06:00 Unit 05: The customer Voice of the customer 00:06:00 Critical to quality 00:04:00 Unit 06: The tools of quality The 7 tools of quality - a high level reminder 00:01:00 Process Map 00:06:00 Check sheet 00:04:00 Histogram 00:04:00 Pareto Chart 00:04:00 Fishbone Diagram 00:05:00 5 Whys 00:05:00 Run Chart 00:04:00 Unit 07: Close out Close out 00:06:00 Resources Resources - Lean Six Sigma White Belt course 00:00:00 Assignment Assignment - Lean Six Sigma White Belt course 00:00:00

Lean Six Sigma White Belt course
Delivered Online On Demand2 hours 5 minutes
£10.99

Customer Service and Contact Centre Training Diploma

4.3(43)

By John Academy

Description: This course is directed at anyone employed in the service industry or those looking to begin a career in this field. It covers the key principles of customer service, such as effective communication techniques, how professionally trained call centre agents can improve your business, as well as dealing with dissatisfied customers. Customer service is the heart of any business. In our highly competitive business world, effective management of customer queries play a large role in how your business is perceived by the public, and it can determine the success or failure of your product or service. Because of this, trained customer service and contact centre agents are highly sought after in all industries. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module 01 Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Module 02 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Module 03 Communication Skills 01:00:00 Dealing With Challenges Assertively 00:15:00 Dealing With Difficult People 00:30:00 Dealing With Stress 00:30:00 Meeting Expectations 00:15:00 Setting Goals 00:30:00 Seven Steps to Customer Problem Solving 00:30:00 Telephone Techniques 01:00:00 The Fifth Critical Element - Measure It 00:15:00 The Fourth Critical Element - Be a Problem Solver 01:00:00 The Second Critical Element - Defined in Your Organization 00:15:00 The Sixth Critical Element - Reinforce It 00:30:00 The Third Critical Element - Given Life by the Employees 00:15:00 What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Module 04 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Module 05 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Verbal Communication Techniques 00:15:00 What's Missing in Telephone Communication? 00:15:00 Who Are Your Customers? 00:15:00 Module 06 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Module 07 Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Final Exam Final Exam- Customer Service and Contact Centre Training Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Customer Service and Contact Centre Training Diploma
Delivered Online On Demand21 hours 26 minutes
£25

Real Estate : Conveyancing & Property Law Diploma

By Compliance Central

From ancient times, transferring land and property from one owner to another required paperwork (or papyrus/clay work, to be precise!). Modern-day is no different. The legal process and documentation involving selling properties take time to digest. Hence, to make your property selling process smooth or to start your career as a Conveyancer, we provide you with this Conveyancing course. So, enrol now in the Real Estate : Conveyancing & Property Law Diploma course to protect your property or start your career as a Conveyancer! Learning Outcomes By the end of this Real Estate: Conveyancing & Property Law Diploma program, you will be able to: Explain the core principles of property law and their application in Real Estate: Conveyancing & Property Law. Analyze the conveyancing process, identifying key stages and legal requirements in Real Estate: Conveyancing & Property Law. Apply your understanding of contract law to Real Estate: Conveyancing & Property Law transactions. Navigate the legal landscape of landlord and tenant relationships within the framework of Real Estate: Conveyancing & Property Law. Demonstrate a strong grasp of accounting procedures specific to Real Estate: Conveyancing & Property Law. Identify and address tax implications for various Real Estate: Conveyancing & Property Law scenarios. Why would you choose the Real Estate : Conveyancing & Property Law Diploma Training course: Lifetime access to Real Estate : Conveyancing & Property Law Training course materials Full tutor support is available from Monday to Friday with the Real Estate : Conveyancing & Property Law Training course Learn Real Estate : Conveyancing & Property Law Training skills at your own pace from the comfort of your home Gain a complete understanding of the Real Estate : Conveyancing & Property Law Training course Accessible, informative Real Estate : Conveyancing & Property Law Training learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Real Estate : Conveyancing & Property Law Training bundle Study Real Estate : Conveyancing & Property Law Training in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Real Estate : Conveyancing & Property Law Training course Conveyancing Training Curriculum Breakdown of the Conveyancing Training Course Module 01: Introduction, Provides an introduction to the fundamental concepts of Real Estate: Conveyancing & Property Law. Module 02: Key Fundamentals, Establishes a strong foundation in the key principles that underpin Real Estate: Conveyancing & Property Law. Module 03: Property Law & Conveyance Practice, Delves into the practical application of property law principles within the conveyancing process for Real Estate: Conveyancing & Property Law. Module 04:Land Registry Updates and Law, Ensures you're up-to-date on the latest Land Registry updates and legal developments impacting Real Estate: Conveyancing & Property Law. Module 05: Law of Contract, Explores the legal principles governing contracts within the context of Real Estate: Conveyancing & Property Law. Module 06:Landlord and Tenant, Examines the legal framework for landlord and tenant relationships in Real Estate: Conveyancing & Property Law. Module 07: Standard Conveyance Transactions, Provides a comprehensive understanding of standard conveyancing transactions in Real Estate: Conveyancing & Property Law. Module 08:Understanding Accounting Procedures for Conveyance Transactions, Equips you with the knowledge of accounting procedures specific to Real Estate: Conveyancing & Property Law transactions. Module 09: Preparing Legal Documents, Develops your skills in preparing essential legal documents for Real Estate: Conveyancing & Property Law purposes. Module 10: Taxation Issues for Conveyancers, Analyzes the taxation considerations for conveyancers handling Real Estate: Conveyancing & Property Law matters. CPD 20 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction 12:58 1: Introduction 12:58 Module 02: Key Fundamentals 11:07 2: Module 02: Key Fundamentals 11:07 Module 03: Property Law & Conveyance Practice 12:30 3: Property Law & Conveyance Practice 12:30 Module 04: Land Registry Updates and Law 23:43 4: Land Registry Updates and Law 23:43 Module 05: Law of Contract 16:20 5: Law of Contract 16:20 Module 06: Landlord and Tenant 18:33 6: Landlord and Tenant 18:33 Module 07: Standard Conveyance Transactions 29:02 7: Standard Conveyance Transactions 15:25 8: Standard Conveyance Transactions 13:37 Module 09: Preparing Legal Documents 11:52 9: Preparing Legal Documents 11:52 Module 10: Taxation Issues for Conveyancers 21:52 10: Taxation Issues for Conveyancers 21:52 Order Your CPD Quality Standard Certificate (Optional) 01:00 11: CPD Certificate (Optional) 01:00 Who is this course for? This course is ideal for individuals interested in pursuing a career in Real Estate : Conveyancing & Property Law. It caters to aspiring conveyancers, legal assistants, and anyone keen to deepen their understanding of property law. Whether you are new to the field or looking to enhance your theoretical knowledge, this Real Estate: Conveyancing & Property Law diploma offers valuable insights and comprehensive coverage of essential legal concepts. Requirements To enrol in this Real Estate: Conveyancing & Property Law Training course, all you need is a basic understanding of the English Language and an internet connection. Career path This Real Estate: Conveyancing & Property Law Diploma can open doors to various career paths in the legal and property sectors. You might pursue opportunities as a legal assistant specializing in conveyancing, a paralegal supporting property law firms, or even consider further education to become a qualified solicitor specializing in real estate law. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Real Estate : Conveyancing & Property Law Diploma
Delivered Online On Demand2 hours 36 minutes
£12

Level 2 Dignity & Safeguarding

By Training Tale

This Level 2 Dignity & Safeguarding course is designed for individuals who work or intend to work with vulnerable adults in the health and social care sectors in various settings, such as hospitals, domiciliary care, or nursing homes. This Level 2 Dignity & Safeguarding qualification aims to provide learners with knowledge and understanding of the key principles of dignity, the duty of care, and safeguarding as applied to adult health social care. Through this Level 2 Dignity & Safeguarding course, learners will understand the principles and how they are applied in everyday work situations. They will also have an opportunity to examine the dilemmas that can arise and the consequences of not adhering to these principles. Learning Outcomes After completing this Level 2 Dignity & Safeguarding course, the learner will be able to: Gain a thorough understanding of safeguarding in adult health and social care. Understand the principles of dignity in adult health and social care practice. Gain a solid understanding of the Duty of Care in Adult Health and Social Care. Gain a thorough understanding of dilemmas encountered in adult health and social care. Understand the issues of public concern in adult health and social care. Why Choose Level 2 Dignity & Safeguarding Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Level 2 Dignity & Safeguarding Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Level 2 Dignity & Safeguarding course. ***Courses are included in this Level 2 Dignity & Safeguarding Course Course 01: Level 2 Dignity & Safeguarding Course 02: Level 2 Health & Care Course 03: Clinical Psychology Diploma ***Other Benefits of Level 2 Dignity & Safeguarding Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Level 2 Dignity & Safeguarding*** Detailed course curriculum of the Level 2 Dignity & Safeguarding Course: Module 1: Understand Safeguarding in Adult Health and Social Care Understand the national and local context of safeguarding and protection from abuse Know how to recognise potential and actual abuse and harm Know how to respond if abuse or harm is disclosed, suspected or alleged Understand ways to reduce the likelihood of abuse or harm Know about information and support in relation to abuse or harm Module 2: Principles of Dignity in Adult Health and Social Care Practice Understand the principles of dignity in adult health and social care Understand the potential impact on individuals when accessing and using health and social care services Understand how to apply the principles of dignity in adult health and social care Understand how person centred approaches contribute to dignity in adult health and social care Understand the role of the health and social care worker in relation to promoting dignity Understand the importance of professional relationships for dignity and service provision Module 3: Understand Duty of Care in Adult Health and Social Care Understand what is meant by 'duty of care' Know about dilemmas and conflicts relating to duty of care Know how to recognise and report unsafe practices Understand the impact of own actions on individuals and others Understand the importance of consent in health and social care practice Module 4: Understand Dilemmas and Public Concerns in Adult Health and Social Care Understand dilemmas that may be encountered in adult health and social care Know about issues of public concern in adult health and social care ------------------------- ***Free Courses: ------------------------- ***Level 2 Health & Care*** Module 01: An Overview of the Safety in the Workplace Module 02: What is a Hazard Module 03: Rectifying Hazards Module 04: Implementing Proactive Measures Module 05: How to Prepare and Undertake a Safety Plan ------------------------- ***Clinical Psychology Diploma*** Module 01: An Overview of Mental Health Module 02: Different Viewpoints in Psychology Module 03: Social Psychology Module 04: Utilising Cognitive Psychology Module 05: Understanding Childhood and Adolescent Psychiatric Disorders Module 06: Understanding Stress and Anxiety Disorders Module 07: Understanding Schizophrenia Module 08: Understanding Personality Disorders Module 09: Understanding Mood Disorders Module 10: Understanding Eating & Sleeping Disorders Module 11: Understanding Self-Harm and Suicide Module 12: Treating Mental Illness: Medication and Therapy ------------------------- Assessment Method After completing each module of the Level 2 Dignity & Safeguarding, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 2 Dignity & Safeguarding course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 2 Dignity & Safeguarding This Level 2 Dignity & Safeguarding course is ideal for those who work with or intend to work with vulnerable adults in the health and social care sectors. Requirements Level 2 Dignity & Safeguarding There are no specific requirements for this Level 2 Dignity & Safeguarding course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 2 Dignity & Safeguarding course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Certificates Certificate of completion Digital certificate - Included

Level 2 Dignity & Safeguarding
Delivered Online On Demand3 hours
£12