55588 Courses

What do engineers and project managers need to know of finance? 'Nothing - leave it to the accountants!' No, no, no! Engineers must be conversant with the terminology and statements that accountants use. Technical expertise in projects, service delivery, production or other areas can only really be harnessed if the managers understand the accounting and reporting that drives businesses. This course gives the necessary understanding to project, production and technical managers. It develops their skills in understanding financial and management accounting. Accountants may not always like it but a major part of their work is to be the 'servants of business' and to gather, compile and present your figures. So you must understand the figures - they belong to you, your processes or projects. There are many reasons for maintaining accurate accounts. This course focuses on the strategic issues (those over-used words) - what figures reveal about the drivers of business and what they reveal about the day-to-day issues that accountants bother you with. The course will enhance your understanding of finance and of the accounting issues which affect your projects, production and technical areas of business. This course will help you: Understand the business world in figures - make sense of what the accountants are telling you Appreciate what drives business - and how this affects your role in your part of the business Relate your activities to the success of the business - through figures Gain the skills to advance in management - financial awareness is a 'must have' if you are to progress in your career 1 What do accountants do? The finance function, types of accountant, financial v management accounting and the treasury function Understanding the role of the finance function and how the information you provide may be used 2 The basic financial statements Balance sheets and income statements (P&L accounts) What they are, what they contain and above all what they can reveal - how to read them The accounting process - from transactions to financial statements What underpins the statements - accounting systems and internal controls 3 Why be in business - from a financial perspective The driving forces behind financial information Performance measures - profitability, asset utilisation, sales and throughput, managing capital expenditure 4 Accounting rules - accounting standards Accounting concepts and the accounting rules: accruals, 'going concern' - substance over form and other 'desirable qualities' Accruals - why the timing of a transaction is so important to the finance function Depreciation and amortisation - the concepts and practice Accounting standards - the role of International Financial Reporting Standards 5 Cash The importance of cash flow - working capital management Cash flow statements - monitoring overall cash flows Raising cash - levels of borrowing, gearing Spending cash - an outline of capital expenditure appraisal 6 Budgeting Why budget? - good and bad practice Determining why budgets play a key role and should not be simply an annual ritual Justifying your budgets - the link between the strategic plan and day-to-day budgeting - alignment of company culture Budgets as motivators - the importance of the right culture Techniques to improve budgeting - whether day-to-day or capital budgeting 7 Costing The type and detail of costing very much depends on your business - eg, manufacturing piston rings is quite different from the construction of a power plant Issues with overhead allocation Accounting for R&D 8 Reading financial statements Annual financial statements - why they are produced, what's in them and what you should look for Learning what a set of accounts reveals about a company's current situation, profitability and future prospects 9 Performance measurement - analytical reviews and ratio analysis ROI/ROCE Profitability, margins and cost control Sales - asset turnover Efficiency (asset / stock turnover, debtor / creditor days) 'City' measures Investment (interest / dividend cover, earnings per share, dividend yield)

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by: CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime: With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want Why Craft of Writing Course right for you? Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this Craft of Writing course will set you up with a solid foundation to become a confident writer and develop more advanced skills. This comprehensive Craft of Writing course is the perfect way to kickstart your career in the field of writing. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Craft of Writing Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum How to Write FAST How to Write FAST Write Anytime, Anywhere Write Anytime, Anywhere How to Cure Writer's Block Forever How to Cure Writer's Block Forever Rob's 7 Secrets of Success Rob's 7 Secrets of Success Creating Story Templates Creating Story Templates The Fantasy Fiction Formula The Fantasy Fiction Formula Find Your Unique Voice Find Your Unique Voice Find Your Unique Voice Find Your Unique Voice The Secret Ingredient to Writing The Secret Ingredient to Writing Baring Your Soul Baring Your Soul Writing Dialogue in Fiction Writing Dialogue in Fiction Description in Fiction Description in Fiction The Rob Parnell Author Interview The Rob Parnell Author Interview The Easy Way to Write Explained The Easy Way to Write Explained What is Bad Writing What is Bad Writing Why Does Fiction Matter Why Does Fiction Matter Location in Fiction Location in Fiction Objectivity in Fiction Objectivity in Fiction How to Create Intrigue in Fiction How to Create Intrigue in Fiction Writing a Blockbuster Novel - The Formula Writing a Blockbuster Novel - The Formula Who should take this course? This comprehensive Craft of Writing course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of writing. Entry Requirements There are no academic entry requirements for this Craft of Writing course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Duration 3 Days 18 CPD hours This course is intended for Data Analysts, Business Analysts, Business Intelligence professionals Cloud Data Engineers who will be partnering with Data Analysts to build scalable data solutions on Google Cloud Platform Overview This course teaches students the following skills: Derive insights from data using the analysis and visualization tools on Google Cloud Platform Interactively query datasets using Google BigQuery Load, clean, and transform data at scale Visualize data using Google Data Studio and other third-party platforms Distinguish between exploratory and explanatory analytics and when to use each approach Explore new datasets and uncover hidden insights quickly and effectively Optimizing data models and queries for price and performance Want to know how to query and process petabytes of data in seconds? Curious about data analysis that scales automatically as your data grows? Welcome to the Data Insights course! This four-course accelerated online specialization teaches course participants how to derive insights through data analysis and visualization using the Google Cloud Platform. The courses feature interactive scenarios and hands-on labs where participants explore, mine, load, visualize, and extract insights from diverse Google BigQuery datasets. The courses also cover data loading, querying, schema modeling, optimizing performance, query pricing, and data visualization. This specialization is intended for the following participants: Data Analysts, Business Analysts, Business Intelligence professionals Cloud Data Engineers who will be partnering with Data Analysts to build scalable data solutions on Google Cloud Platform To get the most out of this specialization, we recommend participants have some proficiency with ANSI SQL. Introduction to Data on the Google Cloud Platform Highlight Analytics Challenges Faced by Data Analysts Compare Big Data On-Premises vs on the Cloud Learn from Real-World Use Cases of Companies Transformed through Analytics on the Cloud Navigate Google Cloud Platform Project Basics Lab: Getting started with Google Cloud Platform Big Data Tools Overview Walkthrough Data Analyst Tasks, Challenges, and Introduce Google Cloud Platform Data Tools Demo: Analyze 10 Billion Records with Google BigQuery Explore 9 Fundamental Google BigQuery Features Compare GCP Tools for Analysts, Data Scientists, and Data Engineers Lab: Exploring Datasets with Google BigQuery Exploring your Data with SQL Compare Common Data Exploration Techniques Learn How to Code High Quality Standard SQL Explore Google BigQuery Public Datasets Visualization Preview: Google Data Studio Lab: Troubleshoot Common SQL Errors Google BigQuery Pricing Walkthrough of a BigQuery Job Calculate BigQuery Pricing: Storage, Querying, and Streaming Costs Optimize Queries for Cost Lab: Calculate Google BigQuery Pricing Cleaning and Transforming your Data Examine the 5 Principles of Dataset Integrity Characterize Dataset Shape and Skew Clean and Transform Data using SQL Clean and Transform Data using a new UI: Introducing Cloud Dataprep Lab: Explore and Shape Data with Cloud Dataprep Storing and Exporting Data Compare Permanent vs Temporary Tables Save and Export Query Results Performance Preview: Query Cache Lab: Creating new Permanent Tables Ingesting New Datasets into Google BigQuery Query from External Data Sources Avoid Data Ingesting Pitfalls Ingest New Data into Permanent Tables Discuss Streaming Inserts Lab: Ingesting and Querying New Datasets Data Visualization Overview of Data Visualization Principles Exploratory vs Explanatory Analysis Approaches Demo: Google Data Studio UI Connect Google Data Studio to Google BigQuery Lab: Exploring a Dataset in Google Data Studio Joining and Merging Datasets Merge Historical Data Tables with UNION Introduce Table Wildcards for Easy Merges Review Data Schemas: Linking Data Across Multiple Tables Walkthrough JOIN Examples and Pitfalls Lab: Join and Union Data from Multiple Tables Advanced Functions and Clauses Review SQL Case Statements Introduce Analytical Window Functions Safeguard Data with One-Way Field Encryption Discuss Effective Sub-query and CTE design Compare SQL and Javascript UDFs Lab: Deriving Insights with Advanced SQL Functions Schema Design and Nested Data Structures Compare Google BigQuery vs Traditional RDBMS Data Architecture Normalization vs Denormalization: Performance Tradeoffs Schema Review: The Good, The Bad, and The Ugly Arrays and Nested Data in Google BigQuery Lab: Querying Nested and Repeated Data More Visualization with Google Data Studio Create Case Statements and Calculated Fields Avoid Performance Pitfalls with Cache considerations Share Dashboards and Discuss Data Access considerations Optimizing for Performance Avoid Google BigQuery Performance Pitfalls Prevent Hotspots in your Data Diagnose Performance Issues with the Query Explanation map Lab: Optimizing and Troubleshooting Query Performance Advanced Insights Introducing Cloud Datalab Cloud Datalab Notebooks and Cells Benefits of Cloud Datalab Data Access Compare IAM and BigQuery Dataset Roles Avoid Access Pitfalls Review Members, Roles, Organizations, Account Administration, and Service Accounts

Duration 5 Days 30 CPD hours This course is intended for This intermediate-level course requires students have incoming experience working with Oracle Database 18 or higher. Overview Working in a hands-on learning environment led by our expert facilitator, you'll explore: The Oracle Database Architecture Query Optimizer Tuning Container Databases and Pluggable Databases Oracle 19c Tuning features Evaluating Execution Plans Oracle Tuning Tools Using Automatic Workload Repository Join Types AWR Using Baselines Additional AWR performance tools Optimizer Statistics Monitoring a Service Bind Variables and database parameters Oracle's Real Application Testing (RAT) SQL Tuning Advisor Automatic Sql Tuning Sql Plan Management Shared Pool Tuning Tuning the database buffer cache Tuning the PGA (Program Global Area) Automatic Memory Management (AMM) Tuning Segment Space Utilization (ASSM) Automatic Storage Management Oracle 19C Database Tuning is an intermediate level course for Oracle database experienced attendees that explores core tuning skills such as Database parameters, SQL Tuning Advisor, SQL Access Advisor, Adaptive SQL plans and more. Overview Oracle Database Architecture Instance Definition Define SGA Define Background Processes Datafile Definition Query Optimizer SQL Parsing Optimizing Terms Optimizing Methods Query Plan Generation Query Plan Control Tuning Container Databases and Pluggable Databases Pluggable tuning parameters Define Container tuning structure Using PDB$SEED Create a new PDB Plug and unplug a PDB Oracle 12c Tuning features Identifying and Using Oracle's Heat Map 12c Compression Levels and Types Evaluating Execution Plans Defining SQL execution plans Automatic Workload Repository Reading execution plans Oracle Tuning Tools Monitoring tools overview Enterprise Manager Dynamic Performance Views Automatic Workload Repository Automatic Database Diagnostic Monitor Sql Tuning Advisor SQL Access Advisor Sql Access Advisor DB operation Tuning DB operation Active Reporting Using Automatic Workload Repository Defining AWR AWR Settings Creating AWR Baselines Metrics, Alerts, and Thresholds Defining Metrics Setting Alerts Setting Corrective Actions User Defined Metrics Metric Dynamic Views Join Types Nested Loops Join Sort Merge join Hash Join and Cartesian Join Equijoins and Nonequijoins Outer Joins Semijoins AWR Using Baselines Creating AWR baselines Creating AWR Repeating baselines Moving Window Baseline Additional AWR performance tools Automatic Maintenance Tasks Segment Advisor Statistics Gathering Automatic Tuning Optimizer Automatic Database Diagnostic Monitor Active Session History (ASH) Optimizer Statistics Optimizer Statistics Overview Table and Index Statistics Statistic Preferences Statistics Gathering e) Locking Statistics, Export/Import Statistics Pending and published statistics Optimizer Hints Optimizer Paths Cost Base Optimization Monitoring a Service Overview of what is an Oracle Service Creating an Oracle Service for Single instance and RAC Monitoring a Service Resource Management and a Service Enterprise Manager and a Service Bind Variables and database parameters Bind variable definition Cursor_sharing parameter Adaptive Cursor Sharing Oracle's Real Application Testing (RAT) Sql Performance Analyzer overview Sql Performance Analyzer Options Database Parameter changes Database version changes Creating SQL Tuning Sets Database Replay Overview Database Replay Configuration Database Replay Options SQL Tuning Advisor SQL Tuning Advisor: Overview SQL Tuning Advisor Limited Mode Sql Tuning Advisor Comprehensive mode Sql Tuning Profiles SQL Access Advisor SQL Access Advisor: Overview Sql Access Advisor options SQL Access Advisor and Sql Tuning Sets Sql Access Advisor and AWR Results and Implementation Automatic Sql Tuning Automatic Sql Tuning Maintenance Task Automatic Tuning Optimization implementation(ATO) Automatic Tuning Optimization Results Enable/Disable Automatic Tuning Optimization Sql Plan Management Sql plan Management and baseline overview Enable sql plan management Loading Sql Plan baselines into the SGA Adaptive plan management Shared Pool Tuning Shared pool architecture Shared pool parameters Library Cache Dictionary cache Large pool considerations and contents Tuning the database buffer cache Database buffer cache overview Database buffer cache parameters Oracle and Dirty reads and writes Automatic Shared Memory Management (ASMM) Buffer Cache goals and responsibility Buffer Cache pools Tuning the PGA (Program Global Area) PGA Overview PGA Database Parameters Temporary Segments Temporary Tablespace Sizing the PGA Automatic Memory Management (AMM) Oracle's Automatic Memory Management Overview Database Auto-tuned Parameters Database Non Auto-tuned Parameters Automatic Memory Management Hints and Sizing suggestions AMM versus ASMM Tuning Segment Space Utilization (ASSM) Overview of Automatic Segment Space Management Defining the DB_BLOCK_SIZE Defining DB_nk_CACHE_SIZE parameter The DB_BLOCK_SIZE Parameter Overview of table compression, block chaining, and block migration Automatic Storage Management Overview of ASM Definition of Grid Infrastructure ASM Instance ASM Diskgroups ASM Diskgroup parameters and templates ASMCMD

Mastering Segmenting and Positioning in Marketing: A Comprehensive Guide for Success Introduction In the dynamic field of marketing, mastering segmentation and positioning is crucial to developing effective strategies that resonate with target audiences. Whether you are a student navigating complex assignments or a professional refining your skills, understanding the nuances of these concepts is essential. Segmenting Positioning Assignment Help can provide you with the guidance needed to enhance your knowledge and tackle challenging tasks with confidence. Understanding Market Segmentation Market segmentation is the process of dividing a broad consumer or business market into sub-groups based on shared characteristics. These groups could be divided by demographics, psychographics, behavior, or geographic location. The objective is to tailor marketing strategies that cater specifically to each segment, ensuring more targeted and effective communication. Segmentation plays a vital role in helping marketers understand the different needs of various customer groups. By identifying these unique traits, businesses can allocate resources more efficiently, create products that meet customer demands, and develop messaging that resonates with a particular audience. For students, mastering the principles of segmentation is essential for excelling in marketing courses. When tackling your assignments, it’s important to grasp the four main types of market segmentation: Demographic Segmentation: Based on variables like age, gender, income, education, and occupation. Psychographic Segmentation: Focuses on psychological aspects such as lifestyle, values, and personality traits. Behavioral Segmentation: Involves grouping consumers based on behavior patterns like purchase history, brand loyalty, or usage rates. Geographic Segmentation: Divides markets based on location, such as country, region, or city. Acquiring a solid understanding of these categories can give you the edge needed to excel in marketing. However, if you’re finding it difficult to put these theories into practice, Segmenting Positioning Assignment Help can provide the expert guidance required to succeed. The Importance of Positioning in Marketing Strategy Positioning is the next critical step after segmentation. Once a company has identified its market segments, it must determine how to position its products or services within those segments. Effective positioning means that a company’s offerings are clearly differentiated from competitors in the minds of consumers. There are three main approaches to positioning: Competitive Positioning: Emphasizes how a product stands against competitors. Product Feature Positioning: Highlights specific features or benefits that appeal to the target market. Price-Based Positioning: Focuses on offering value through price differentiation, often targeting budget-conscious consumers. Understanding these positioning strategies is critical to creating a strong brand identity. In marketing assignments, you’ll often be asked to develop a positioning strategy that fits with a company’s overall marketing goals and customer expectations. Struggling with positioning concepts? Segmenting Positioning Assignment Help can offer you the in-depth knowledge and practical advice needed to navigate these assignments successfully. How to Apply Segmenting and Positioning in Real-World Marketing Applying segmentation and positioning in the real world goes beyond theory. It requires critical thinking, creativity, and analytical skills to develop a marketing strategy that truly speaks to the target audience. Here’s how you can apply these concepts effectively: Conduct Thorough Market Research: Understanding your target audience through research is the foundation of both segmentation and positioning. Use surveys, interviews, and data analysis to gather insights into consumer behavior and preferences. Identify Key Customer Segments: Based on your research, identify the segments that are most likely to be interested in your product or service. Tailor your marketing efforts to these groups for maximum impact. Develop a Clear Positioning Statement: Craft a message that clearly communicates the unique benefits of your offering. Ensure that it differentiates your product from competitors and resonates with the target segment. Consistently Communicate Your Positioning: Your positioning should be reflected in all aspects of your marketing, from advertising to customer service. Consistency is key to building brand loyalty and trust. Completing assignments that require you to apply these real-world skills can be challenging. Segmenting Positioning Assignment Help can assist you in crafting well-researched and structured assignments that demonstrate a clear understanding of these concepts. The Role of Segmentation and Positioning in Digital Marketing With the rise of digital marketing, segmentation and positioning have become more sophisticated. Online platforms provide marketers with vast amounts of data, enabling them to create more refined segments and develop highly targeted campaigns. Whether through social media, email marketing, or pay-per-click advertising, businesses can now reach specific audiences with laser precision. For students studying digital marketing, it’s crucial to understand how segmentation and positioning are applied in this context. Some key areas to focus on include: Targeted Advertising: Platforms like Google Ads and Facebook allow businesses to target ads based on demographics, interests, behaviors, and locations. This enables more efficient use of marketing budgets and improves conversion rates. Personalization: Modern consumers expect personalized experiences. By segmenting audiences and positioning products effectively, marketers can deliver tailored messages that resonate on an individual level. Data-Driven Decisions: Analytics tools provide valuable insights into consumer behavior, allowing businesses to refine their segmentation and positioning strategies over time. Understanding these digital marketing applications can give you a competitive edge in your assignments. If you need further guidance, Segmenting Positioning Assignment Help is available to offer tailored support for your digital marketing studies. How Segmenting and Positioning Lead to Business Success Businesses that master segmentation and positioning often outperform their competitors. By targeting the right audience with the right message, they can increase customer engagement, build brand loyalty, and drive sales. Some of the key benefits include: Improved Customer Satisfaction: When companies understand the unique needs of their target segments, they can deliver products and services that meet those needs more effectively. Increased Market Share: Positioning a brand as the best solution for a particular market segment can lead to a larger market share and greater profitability. Enhanced Brand Perception: A well-positioned brand is seen as more credible and reliable by consumers, helping to build long-term customer relationships. For students, understanding these benefits is essential for crafting successful marketing strategies in your coursework. If you’re finding it difficult to connect these concepts with real-world business outcomes, Segmenting Positioning Assignment Help can guide you through the process. Conclusion Segmenting and positioning are foundational concepts in marketing that can significantly impact business success. By breaking down broad markets into smaller, more manageable segments and crafting positioning strategies that resonate with those segments, companies can develop highly effective marketing campaigns. If you’re working on assignments that require you to analyze these concepts, don’t hesitate to seek support. Segmenting Positioning Assignment Help is designed to give you the expertise and confidence you need to ace your assignments and build a strong foundation for your future career in marketing.

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Duration 4 Days 24 CPD hours This course is intended for This course is appropriate for anyone who wants to create applications or modules to automate and simplify common tasks with Perl. Overview Working within in an engaging, hands-on learning environment, guided by our expert web development, PHP practitioner, students will learn to: Create a working script that gets input from the command line, the keyboard, or a file Use arrays to store and process data from files Create formatted reports Use regular expressions Use the appropriate types of variables and data structures Refactor duplicate code into subroutines and modules What is available in the standard library Use shortcuts and defaults, and what they replace Introduction to Perl Programming Essentials is an Introductory-level practical, hands-on Perl scripting training course that guides the students from the basics of writing and running Perl scripts to using more advanced features such as file operations, report writing, the use of regular expressions, working with binary data files, and using the extensive functionality of the standard Perl library. Students will immediately be able to use Perl to complete tasks in the real world. Session: An Overview of Perl What is Perl? Perl is compiled and interpreted Perl Advantages and Disadvantages Downloading and Installing Perl Which version of Perl Getting Help Session: Creating and running Perl Programs Structure of a Perl program Running a Perl script Checking syntax and warnings Execution of scripts under Unix and Windows Session: Basic Data and I/O Numeric and Text literals Math operators and expressions Scalar variables Default values Writing to standard output Command line arguments Reading from the standard input Session: Logic and Loops About flow control The if statement and Boolean values Using unless and elsif Statement modifiers warn() and die() The conditional construct Using while loop and its variants Using the for loop Exiting from loops Session: Lists and Arrays The list data type Accessing array elements Creating arrays List interpolation Arrays and memory Counting elements Iterating through an array List evaluation Slices and ranges Session: Reading and writing text files File I/O Overview Opening a file Reading text files Writing to a text file Arrays and file I/O Using the <> operator Session: List functions Growing and shrinking arrays The split() function Splitting on whitespace Assigning to literal lists The join() function The sort() function Alternate sort keys Reversing an array Session: Formatting output Using sprintf() and printf() Report formatting overview Defining report formats The write() function Advanced filehandle magic Session: Hashes Hash overview Creating hashes Hash attributes Traversing a hash Testing for existence of elements Deleting hash elements Session: References What is a reference? The two ways to create references References to existing data References to anonymous data Dereferencing scalar, array, and ash references Dereferencing elements of arrays and hashes Multidimensional arrays and other data structures Session: Text and Regular Expressions String length The substr() function The index() and rindex() functions String replication Pattern matching and substitution Regular expressions Session: Raw file and data access Opening and closing raw (binary) files Reading raw data Using seek() and tell() Writing raw data Raw data manipulation with pack() and unpack() Session: Subroutines and variable scope Understanding packages Package and Lexical variables Localizing builtin variables Declaring and calling subroutines Calling subroutines Passing parameters and returning values Session: Working with the operating system Determining current OS Environment variables Running external programs User identification Trapping signals File test operators Working with files Time of day Session: Shortcuts and defaults Understanding $_ shift() with no array specified Text file processing Using grep() and Using map() Command-line options for file processing Session: Data wrangling Quoting in Perl Evaluating arrays Understanding qw( ) Getting more out of the <> operator Read ranges of lines Using m//g in scalar context The /o modifier Working with embedded newlines Making REs more readable Perl data conversion Session: Using the Perl Library The Perl library Old-style library files Perl modules Modules bundled with Perl A selection of modules Getting modules from ActiveState Getting modules from CPAN Using Getopt::Long Session: Some Useful Tools Sending and receiving files with Net::FTP Using File::Find to search for files and directories Grabbing a Web page Some good places to find scripts Perl man pages for more information Zipping and unzipping files

Hello and Welcome Are you like me, passionate and motivated about Wellbeing? My name is Jackie and I'm excited to be sharing this class as an opportunity for you to learn about how we can support our Health and Wellness naturally, the opportunity to live a toxin free life, both topics are increasingly becoming a loving priority for our families. This workshop has been designed with the necessary information you need to start your wellness journey and know that I will be there to support you with any questions you may have. I use these oils daily, they are an effective plant-based solution and support and boost my hormones and my menopause, immune response, support my body to heal both from a physical and emotional perspective, whether these are feelings are from stress or anxiousness. By attending my intro class, you will learn - What is an essential oil and the importance of therapeutic grade - How they can be used Aromatically, Topically and Internally - How to use them to support you emotionally through the limbic system in your brain - How they support your immune system -How to get them into your home -Lots of hints and tips and I'll share my daily routine This class is suitable for everyone, if you are curious come along If you'd like a sample, for a small exchange of £5 you get 3 samples, plus a free gift. Please connect with me via jackie.purpletrain@outlook.com if you have any questions. I will need you to confirm via email your attendance to secure your place. These classes are small, so I can afford you time for questions, so please book early to avoid disappointment. Looking forward to meeting you. PLEASE NOTE this class is for new customers or my existing customers, if you are already a doTERRA customer, please speak to your upline. Thank you for your cooperation. *Only book a time to attend if you are committed to show up for our time together. Thank you 🤗 Much love Jackie xxx

Why Join Digital Marketing Training Course at Osborne Training Osborne Training is well Recognised for quality Regular Lectures led by Industry Expert Tutors Unlimited Access to the State of the Art Virtual Learning Campus Exclusive Access to High quality study materials Flexible payment option available Join Digital Marketing Training course as Pure Online or Blended with Classroom Delivery Access to Digital Marketing Internship for 3 months at the end of the training Unlimited Tutorial Support from expert tutors Get a Student Discount Card from NUS* Get a Free Tablet PC for limited period* Practical Hands-on Projects, Practical focused Assignments and Group-work for greater skills enhancement and understanding real life issues for real life problems Once you complete the bookkeeping course, you will get a certificate from Osborne Training confirming your professional Digital Marketing Qualifications. What jobs could I qualify for? Senior Digital Marketing Manager Digital Marketing Coordinator Executive Digital Marketing Strategist Digital Marketing Consultant In these roles, you could earn on average more than £40,000 annually (source: Reed Salary Checker, UK). Moreover, many go on to become successful (Millionaire sometime) entrepreneur by offering Digital Marketing services or formulating successful Digital Marketing Strategy for their own business. Digital Marketing Qualifications Digital Marketing Qualifications at Osborne Training are developed in Association with Google. Osborne Training offers Total Digital Marketing Course which combines all major skills required to be a successful Digital Marketeer and you also have option to join a complementary Internship at the end of your course. In joining the Total Digital Marketing Course at Osborne Training, you will make one of the greatest decision of your career and can look forward to a successful career in digital marketing. Digital Marketing Course Overview Total Digital Marketing Course covers major areas of Digital Marketing to make you completely ready for the digital era. The Digital Marketing course comes with optional Internship at the end of the training making you highly employable. Practical focused and hands-on approach of the training method helps you to be ready to offer real life solutions for real life problems. Digital Marketing Training Course Content Basics of marketing Marketing In Digital Era All About Web Search Engine Optimization Search Engine Marketing Affiliate Marketing Social Media Marketing Email marketing and nurturing (inbound) Mobile app marketing Content marketing Web, mobile and app analytics Growth Hacking Creating robust digital marketing strategy

Understanding a buildings heat loss for heating engineers