5807 Courses

Duration 3 Days 18 CPD hours This course is intended for This course is designed for Pardot Marketers and Salesforce Administrators responsible for designing, building, and implementing marketing workflows and reports in the Pardot Lightning App. It's also for Business Users looking to learn more about the Pardot Lightning App. This course is a great foundation builder for anyone looking to take the Salesforce Pardot Specialist Certification Exam. Overview When you complete this course, you will be able to: Enable the Pardot Lightning App. Explain the relationship created between Pardot and Salesforce once the Pardot Lightning App has been enabled. Generate leads with Pardot Lightning App's various lead generation tools including forms, landing pages, and custom redirects. Manage leads with Pardot Lightning App's lead management tools including page actions, automation rules, segmentation rules, dynamic lists, and completion actions. Engage leads with Pardot Lightning App's lead engagement tools including email, personalization, dynamic content, and Engagement Studio. Qualify leads with Pardot Lightning App's scoring and grading functionality. Interpret data generated via Pardot Lightning App's reporting capabilities. Design and execute successful end-to-end marketing workflows using the Pardot Lightning App. Discover how to drive more qualified leads, nurture prospects through the sales cycle, and sell more effectively using the Pardot Lightning App. In this 3-day class, Pardot experts will show you how to design and implement marketing workflows in the Pardot Lightning App to make data-driven decisions and drive your company?s business forward. Learn how to create and automate dynamic emails, generate and qualify leads, and leverage reports and data to boost sales. Course Introduction Review Course Objectives Set Learner Expectations Review Housekeeping Items Review Additional Course Resources Explore Course Case Study Salesforce Integration Understand the Pardot-Salesforce Relationship Sync Data Between Salesforce and Pardot Enable the Pardot Lightning App in Salesforce Create Custom Fields Review Salesforce Campaigns Administration Create a Pardot Dashboard Authenticate Your Email Sending Domains Sync with Third-Party Applications Using Connectors Restore Assets from the Recycle Bin Create and Assign Users and User Groups Understand Usage Governance Visitors and Prospects Understand Pardot Visitors Understand Pardot Prospects List Management Create List Types Organize Prospects Using Static Lists Test Emails Using Test Lists Personalization and Email Marketing Personalize Your Emails with HML and Advanced Dynamic Content Automate Email Marketing Create Email Templates See What Works Best for Your Audience Using AB Testing Track Email Performance Using Email Reports Forms and Landing Pages Capture Leads with Forms Convert Visitors to Leads Using Landing Pages Track Leads with Forms and Landing Page Reports Track Clicks Using Custom Redirects Create Custom Redirect Reports Lead Management Trigger Page Actions Automate Actions from a Marketing Element Using Completion Actions Create a List of Prospects and Apply a Segmentation Action Using Segmentation Rules Create Repeatable, Criteria-Based Automation Rules Create Dynamic Lists Choose an Automation Tool Lead Qualification Understand Prospect Scoring Grade Prospects Based on Profiles Lead Nurturing Build an Engagement Program Create Engagement Program Reports Additional course details: Nexus Humans Salesforce Drive Sales with the Pardot Lightning App (PDX101) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Drive Sales with the Pardot Lightning App (PDX101) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is intended for network operators, network administrators, network engineers, network architects, security administrators, and security architects responsible for installation, setup, configuration, and administration of the BIG-IP AFM system. This course uses lectures and hands-on exercises to give participants real-time experience in setting up and configuring the BIG-IP Advanced Firewall Manager (AFM) system. Students are introduced to the AFM user interface, stepping through various options that demonstrate how AFM is configured to build a network firewall and to detect and protect against DoS (Denial of Service) attacks. Reporting and log facilities are also explained and used in the course labs. Further Firewall functionality and additional DoS facilities for DNS and SIP traffic are discussed. Module 1: Setting Up the BIG-IP System Introducing the BIG-IP System Initially Setting Up the BIG-IP System Archiving the BIG-IP System Configuration Leveraging F5 Support Resources and Tools Module 2: AFM Overview AFM Overview AFM Availability AFM and the BIG-IP Security Menu Packet Processing Rules and Direction Rules Contexts and Processing Inline Rule Editor Module 3: Network Firewall AFM Firewalls Contexts Modes Packet Processing Rules and Direction Rules Contexts and Processing Inline Rule Editor Configuring Network Firewall Network Firewall Rules and Policies Network Firewall Rule Creation Identifying Traffic by Region with Geolocation Identifying Redundant and Conflicting Rules Identifying Stale Rules Prebuilding Firewall Rules with Lists and Schedules Rule Lists Address Lists Port Lists Schedules Network Firewall Policies Policy Status and Management Other Rule Actions Redirecting Traffic with Send to Virtual Checking Rule Processing with Packet Tester Examining Connections with Flow Inspector Module 4: Logs Event Logs Logging Profiles Limiting Log Messages with Log Throttling Enabling Logging in Firewall Rules BIG-IP Logging Mechanisms Log Publisher Log Destination Filtering Logs with the Custom Search Facility Logging Global Rule Events Log Configuration Changes QKView and Log Files SNMP MIB SNMP Traps Module 5: IP Intelligence Overview Feature 1 Dynamic White and Black Lists Black List Categories Feed Lists IP Intelligence Policies IP Intelligence Log Profile IP Intelligence Reporting Troubleshooting IP Intelligence Lists Feature 2 IP Intelligence Database Licensing Installation Configuration Troubleshooting IP Intelligence iRule Module 6: DoS Protection Denial of Service and DoS Protection Overview Device DoS Protection Configuring Device DoS Protection Variant 1 DoS Vectors Variant 2 DoS Vectors Automatic Threshold Configuration Variant 3 DoS Vectors Device DoS Profiles DoS Protection Profile Dynamic Signatures Dynamic Signatures Configuration DoS iRules Module 7: Reports AFM Reporting Facilities Overview Examining the Status of Particular AFM Features Exporting the Data Managing the Reporting Settings Scheduling Reports Examining AFM Status at High Level Mini Reporting Windows (Widgets) Building Custom Widgets Deleting and Restoring Widgets Dashboards Module 8: DoS White Lists Bypassing DoS Checks with White Lists Configuring DoS White Lists tmsh options Per Profile Whitelist Address List Module 9: DoS Sweep Flood Protection Isolating Bad Clients with Sweep Flood Configuring Sweep Flood Module 10: IP Intelligence Shun Overview Manual Configuration Dynamic Configuration IP Intelligence Policy tmsh options Extending the Shun Feature Route this Traffic to Nowhere - Remotely Triggered Black Hole Route this Traffic for Further Processing - Scrubber Module 11: DNS Firewall Filtering DNS Traffic with DNS Firewall Configuring DNS Firewall DNS Query Types DNS Opcode Types Logging DNS Firewall Events Troubleshooting Module 12: DNS DoS Overview DNS DoS Configuring DNS DoS DoS Protection Profile Device DoS and DNS Module 13: SIP DoS Session Initiation Protocol (SIP) Transactions and Dialogs SIP DoS Configuration DoS Protection Profile Device DoS and SIP Module 14: Port Misuse Overview Port Misuse and Service Policies Building a Port Misuse Policy Attaching a Service Policy Creating a Log Profile Module 15: Network Firewall iRules Overview iRule Events Configuration When to use iRules More Information Module 16: Recap BIG-IP Architecture and Traffic Flow AFM Packet Processing Overview

Duration 5 Days 30 CPD hours This course is intended for This is a comprehensive course for team members responsible for implementation, administration, operations, or maintenance of the Infoblox BloxOne Threat Defense solution Overview Course Topics The Infoblox Grid Setting up the Grid Grid Manager Managing Grid Members Infoblox High Availability DNS Services DNS Zones DNS Resource Records DNS Anycast DNSSEC DNS and Network Views Reporting - Dashboards Reporting - Searches, Reports and Alerts DNS Firewall Overview Local RPZ and RPZ Rules BloxOne Threat Defense RPZ Feeds DNS Firewall Monitoring and Reporting Infoblox TIDE Infoblox Dossier Dossier API Threat Insight Overview Configuring Threat Insight Threat Insight Monitoring and Reporting ADP Overview ADP Appliance Configuration ADP Rulesets, Rules and Profiles ADP Monitoring and Reporting ADP Tuning Establish working knowledge of how to configure and administer Infoblox appliances, Infoblox Grid and manage DNS protocol as a prerequisite to protecting and securing your DNS infrastructure and network from attacks with Infoblox BloxOne Threat Defense Establish working knowledge of how to configure and administer Infoblox appliances, Infoblox Grid and manage DNS protocol as a prerequisite to protecting and securing your DNS infrastructure and network from attacks with Infoblox BloxOne Threat Defense

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Technology Consultants, System AdministratorsTechnical Architects, and Support Consultants. Overview Understand and use the Monitoring and Alerting Infrastructure (MAI) for monitoring the system landscape with SAP Solution ManagerSetup and Configure the monitoring types System Monitoring, Self- Monitoring, End-user Experience, Integration Monitoring, Job & BI MonitoringUse the features of the Technical Monitoring Work CenterUse Technical Reporting options (EWA, SL Reporting, Interactive Reporting)Use the SAP Solution Manager Administration work center for Troubleshooting In this course, students learn to understand and use the Monitoring and Alerting Infrastructure (MAI) for monitoring the system landscape with SAP Solution Manager Setup and configure the monitoring types. Course Outline Get an overview about the Technical Monitoring in SAP Solution Manager 7.1 Get an overview about the Monitoring and Alerting Infrastructure (MAI) architecture Get a deep understanding about Monitoring Templates Using the Alert Inbox including Guided Procedures Configure Work Mode Management and Notification Management Configure and using System Monitoring Configure and using Interface Channel Monitoring and Connection Monitoring Configure and using End-user Experience Monitoring Configure and using BI-Monitoring and Job Monitoring Configure and using PI-Monitoring, Message Flow Monitoring and Workflow Monitoring Using Technical Reporting (EarlyWatch Alerts, Service Level Reporting, Interactive Reporting and Dashboards) Get an overview about SAP IT Infrastructure Management Get an overview about SAP Mobile Apps for the Monitoring and Alerting Infrastructure (MAI) Configure and using SAP Solution Manager Self-Monitoring and Self Diagnosis Using Monitoring and Alerting Infrastructure Analysis Tools

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Basic ACD Configurations Lesson 1: Configuring Cisco Unified Communications Manager Lesson 2: Configuring Cisco Unified CVP Lesson 3: Configuring Cisco Unified CCE Lesson 4: Using Cisco Finesse Lesson 5: Using Cisco Unified CCE Script Editor Configuring Cisco Unified CVP for IVR Functionality Lesson 1: Basic IVR Configurations Lesson 2: Basic IVR Scripting using CVP Micro-Applications Extended Functions Lesson 1: ICM User Accounts and Feature Control Sets Lesson 2: Using ICM Utilities Lesson 3: Understanding ICM Variables Lesson 4: Precision Routing Lesson 5: Routing Calls from Cisco Unified CM Lesson 6: Ring-No-Answer Routing Cisco Unified CCE Reporting Lesson 1: Introducing Cisco Unified Intelligence Center Lesson 2: Running and Modifying CUIC Reports Lesson 3: Creating CUIC Reports and Dashboards

Duration 3 Days 18 CPD hours This course is intended for This course is designed for project managers, Scrum masters, business analysts, and team leaders looking to effectively manage their development projects using Team Foundation Server 2017. Overview The course also demonstrates how TFS facilitates the use of storyboards to prototype experiences, request stakeholder feedback, foster team collaboration, and generate reports. The final two modules of the course provide an overview of how testers and developers can work effectively using appropriate tools in the Visual Studio family. In this course, attendees will plan a new software development project and go through the steps to initiate the project using Visual Studio 2017. This includes recording requirements, creating a product backlog, and estimating effort for backlog items. Introducing the Microsoft Visual Studio 2017 Family What?s new in Visual Studio 2017 Overview of the Visual Studio 2017 family Overview of product features Project workflow across the Visual Studio 2017 suite of products Initiating a New Project Organizing projects in TFS Understanding process templates Creating a new team project Setting team project properties Switching between team projects Work Item Primer Overview of work items Traceability between work items Searching and creating custom queries Work item charting and pinning charts Work item tagging Configuring project notifications Creating our Product Backlog Examining requirement types Creating backlog items Creating requirement hierarchies using features The importance of acceptance criteria Agile Estimation Introduction to estimation Using story points Planning Poker and other popular estimation techniques Adding your estimates to TFS work items Working from the Product Backlog Introducing the Kanban board Entering and editing details on the Kanban board Customizing columns, including using split columns and limiting WIP Recording our Definition of Done (DoD) Understanding the Cumulative Flow Diagram Working in Sprints Specifying your sprint schedule and your team capacity Selecting items for the sprint backlog using forecasting Decomposing requirements into tasks Using burndown charts to track progress Monitoring work using the task board Working with unparented work items Retrospectives The importance of retrospectives Conducting an efficient sprint retrospective What you should avoid in your retrospective Working with TFS Teams Configuring teams in our team project Managing work from a master backlog Allocating work to our teams Configuring iterations for TFS teams Enhancing Requirements Using Storyboards Overview of storyboarding capabilities Creating a storyboard to illustrate a requirement Linking a storyboard to a work item Getting Stakeholder Feedback Introducing the Microsoft Feedback Client Using the Microsoft Feedback Client to provide rich feedback to the team Adding continuous feedback into your workflow Fostering Team Collaboration An overview of the various clients The use of email in sharing information Choosing the appropriate client tool Creating and Customizing Reports Overview of reporting architecture Reviewing the out of the box reports Adding new reports Creating ad hoc reports using Excel Overview of Agile Testing The role of the tester in a sprint planning meeting A lap around web-based test management Creating a test plan Creating manual test cases from requirements Overview of Agile Development Using My Work to select tasks from the sprint backlog Understanding the value of linking changesets to work items The importance of unit testing Creating a continuous integration build Additional course details: Nexus Humans Managing Agile Projects Using TFS 2017 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Managing Agile Projects Using TFS 2017 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting

Duration 3 Days 18 CPD hours This course is intended for Service providers who are designing or using VMware SD-WAN solutions or managing SD-WAN networks for customers Service providers looking to deliver a managed hybrid WAN with MPLS service Service providers transforming their MPLS networks for direct access to cloud services and increased network agility Overview By the end of the course, you should be able to meet the following objectives: Describe how VMware SASE™ solves security challenges for distributed enterprises Identify where VMware SD-WAN fits in the VMware SASE framework Describe the process for validating the installation of VMware SD-WAN Orchestrator and Gateway in a service provider environment Describe the features for monitoring and maintaining a VMware SD-WAN installation Evaluate the security features and certificate operations for managing a VMware SD-WAN installation Describe VMware SD-WAN Edge licensing and license types Describe the features of VMware Edge Network Intelligence™ Recognize VMware SD-WAN network monitoring tools for generating reports, events, and alerts Recognize the remote diagnostic actions available on VMware SD-WAN Orchestrator Troubleshoot VMware SD-WAN Orchestrator and Gateway common issues This three-day, hands-on training course provides you with the advanced knowledge, skills, and tools to achieve competency in operating and troubleshooting the VMware SD-WAN? environment for service providers.In this course, you focus on deploying and managing VMware SD-WAN for a service provider, including troubleshooting common issues. Course Introduction Introductions and course logistics Course objectives VMware SD-WAN Installation for Service Providers Describe security challenges for distributed enterprises Describe the VMware SASE solution for securing distributed enterprises Describe VMware deployment models for service providers Explain how VMware SD-WAN can help to transform MPLS networks to service-ready networks Identify resource requirements for installing VMware SD-WAN Orchestrator and Gateways Describe the procedure for installing VMware SD-WAN Orchestrator Describe the process for provisioning VMware SD-WAN Orchestrator Identify the external service dependencies for VMware SD-WAN Orchestrator Recognize disaster recovery options for SD-WAN Orchestrator Describe the disaster recovery workflow for VMware SD-WAN Orchestrator Identify the requirements for installing VMware SD-WAN Gateway instances Describe the procedure for installing VMware SD-WAN Gateway instances Describe the procedure for installing VMware SD-WAN Gateway instances on ESXi hosts identify Data Plane Development Kit support for gateway performance Describe the VMware SD-WAN Gateway deployment modes for service providers Configure a VMware SD-WAN Gateway for a service provider Assign a VMware SD-WAN Gateway for a service provider VMware SD-WAN Monitoring and Maintenance Describe VMware SD-WAN Orchestrator system health-monitoring features Describe VMware SD-WAN Orchestrator process-monitoring features Describe VMware SD-WAN Orchestrator storage-monitoring features Describe VMware SD-WAN Orchestrator database-monitoring features Describe the VMware SD-WAN Orchestrator upgrade process Describe the VMware SD-WAN Orchestrator backup and data archival processes Describe the VMware SD-WAN Orchestrator process to expand database disks Describe the VMware SD-WAN Orchestrator system metrics for monitoring Describe how systems metrics are collected for monitoring VMware SD-WAN Orchestrator Describe VMware SD-WAN Gateway additions and removals Describe the VMware SD-WAN Gateway upgrade process Describe the VMware SD-WAN Gateway validation process VMware SD-WAN Security and Edge Licensing Describe the VMware SD-WAN PKI security infrastructure Recognize VMware SD-WAN PKI authentication modes Describe VMware SD-WAN certificate operations Describe the VMware SD-WAN PKI certificate authentication configuration Describe the VMware SD-WAN PKI configuration process Compare operator and partner logins Describe the VMware SD-WAN self-signed certificate authority process Describe VMware SD-WAN certificate authority renewal and revocation Describe the VMware SD-WAN intermediate certificate authority Describe the VMware SD-WAN certificate chain of trust Describe the VMware SD-WAN Edge licensing and license types Assign and view the VMware SD-WAN Edge licenses and reports VMware SD-WAN Reporting and Diagnostics Describe the VMware SD-WAN network monitoring tools Describe the VMware SD-WAN network visibility options and controls Identify the VMware SD-WAN Orchestrator reporting features Describe and analyze VMware SD-WAN Orchestrator events View enterprise reports by operator, partner, and administrator View historical network insights and real-time reports on path visibility Describe common VMware SD-WAN alerts Describe the VMware SD-WAN heart mechanism for alerts Configure VMware SD-WAN alerts Analyze common VMware SD-WAN alerts Use standard networking tools for monitoring VMware SD-WAN Describe remote diagnostic actions available on VMware SD-WAN Orchestrator Use the remote diagnostics tools on VMware SD-WAN Orchestrator Generate remote diagnostics bundles and packet captures VMware SD-WAN Orchestrator and Gateway Troubleshooting Recognize the basic sanity checks to troubleshoot VMware SD-WAN Orchestrator Create diagnostic bundles to enable support to troubleshoot VMware SD-WAN Orchestrator Recognize the basic checks to troubleshoot VMware SD-WAN Orchestrator Troubleshoot common VMware SD-WAN Orchestrator performance issues Describe the tools available to troubleshoot VMware SD-WAN Gateway Analyze sample outputs for debugging a VMware SD-WAN Gateway issue Use Data Plane Development Kit to improve VMware SD-WAN Gateway performance VMware SD-WAN Orchestrator and Gateway Commands Recognize when and how to use VMware SD-WAN Orchestrator database-monitoring commands Recognize when and how to use the VMware SD-WAN Gateway process-monitoring commands

Duration 5 Days 30 CPD hours This course is intended for Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments Overview Upon completing this course, the learner will be able to meet these overall objectives: Introduction to the Java API, its capabilities and limitations - Practice - This course is applicable for any version of CVP and Studio. Introduction to Voice Elements and their complexity - creating every different Java component to extend Studio (see below) Overview of a UCCE with CVP Comprehensive Call Flow Module 1 Overview of a UCCE with CVP Comprehensive Call Flow Module 2 ICM routing scripts to route calls to CVP VXML Server applications Passing data (e.g., global variables) Parsing and evaluating data returned Queueing Assigning data to send to Finesse. Module 3 Writing Call Studio scripts (applications) Prompting Callers ? using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting Menus Collecting and confirming caller input, such as account numbers, dates of birth, etc Working with variables ? Session data, Element data, Call data, Local data (CVP11) Introduction to retrieving data from back end systems: SQL Database interaction ? using the Studio Database element to select data Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service Playing audio to callers during back-end data retrieval Catch events Working with counters, decisions, math Introduction to javascript for substrings and string length Setting VoiceXML properties affecting the gateway Multi-Language applications Module 4 Working with Version Control Module 5 ÿImplementing a Post Call Survey Module 6 Using the Studio Debugger to test applications within Studio Module 7 CVP Reporting Server and CVP CUIC Reports Best practices regarding naming elements and variables Configuring data to pass to the Reporting Server using OAMP Understanding Reporting Server tables Understanding the Application Summary CUIC reports Module 8 Administration covered throughout the course OAMP Operations Console to deploy applications to VXML Server Using Studio Documenter to print Visio-like diagrams of the application Configuring log file properties Using logs for debugging applications Administrative scripts for graceful updates or suspensions of the server Important log, debug, administration files Module 9 Cisco Courtesy Callback Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.

Duration 1 Days 6 CPD hours This course is intended for Students taking this course are database administrators or prospective database administrators who have experience working with Access for Microsoft 365 and need to learn advanced skills. Overview In this course, you will manage an Access database and add complex database features to improve its usability, efficiency, performance, and security. You will: Share data across applications. Use action, unmatched, and duplicate queries to manage data. Create complex reports and forms. Use macros to improve user interface design. Use VBA to extend database capabilities. Perform database management tasks such as backup, compacting, repairing, performance analysis, checking object dependencies, and documenting. Implement security strategies and distribute a database to multiple users. You've covered many of the basic functions of Microsoft© Access©, and now you're ready to learn advanced Access features such as database management, advanced form design, packaging a database, encrypting a database, preparing a database for multiple-user access, and more. Knowledge of these features separates database professionals from the casual database users or occasional designers.This course is the third part of a three-course series that covers the skills needed to perform basic database design and development in Access.Microsoft© Access© for Office 365?: Part 1 : Focuses on the design and construction of an Access database?viewing, navigating, searching, and entering data in a database, as well as basic relational database design and creating simple tables, queries, forms, and reports.Microsoft© Access© for Office 365?: Part 2 : Focuses on optimization of an Access database, including optimizing performance and normalizing data; data validation; usability; and advanced queries, forms, and reports.Microsoft© Access© for Office 365?: Part 3 (this course): Focuses on managing the database and supporting complex database designs, including import and export of data; using action queries to manage data; creating complex forms and reports; macros and Visual Basic for Applications (VBA); and tools and strategies to manage, distribute, and secure a database.This course may be a useful component in your preparation for the Microsoft Access Expert (Microsoft 365 Apps and Office 2019): Exam MO-500 certification exam. Lesson 1: Importing and Exporting Table Data Topic A: Import and Link Data Topic B: Export Data Topic C: Create a Mail Merge Lesson 2: Using Queries to Manage Data Topic A: Create Action Queries Topic B: Create Unmatched and Duplicate Queries Lesson 3: Creating Complex Reports and Forms Topic A: Create Subreports Topic B: Create a Navigation Form Topic C: Show Details in Subforms and Popup Forms Lesson 4: Creating Access Macros Topic A: Create a Standalone Macro to Automate Repetitive Tasks Topic B: Create a Macro to Program a User Interface Component Topic C: Filter Records by Using a Condition Topic D: Create a Data Macro Lesson 5: Using VBA to Extend Database Capabilities Topic A: Introduction to VBA Topic B: Use VBA with Form Controls Lesson 6: Managing a Database Topic A: Back Up a Database Topic B: Manage Performance Issues Topic C: Document a Database Lesson 7: Distributing and Securing a Database Topic A: Split a Database for Multiple-User Access Topic B: Implement Security Topic C: Convert an Access Database to an ACCDE File Topic D: Package a Database with a Digital Signature