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This workshop will help you create, develop and close business opportunities using a consultative approach and a value-based (not price-led) proposition. Value-based selling means working the way your customer wants to buy, not how you want to sell. It also means: In a transactional sale the customer knows the answer without help from a salesperson (or cannot see why they should choose you), or is prepared to stay with what they have. Customer decision criteria are price and convenience and customers resent time spent with (new) salespeople, mainly because the salesperson adds little or nothing to what the customer already has and just wastes time. In a consultative or value-based sale, by contrast, the customer doesn't know the answer already. The salesperson must take the role of an advisor, not just a 'product promoter'. Customers demand expertise, advice and customisation during the sales process. Often customers insist on multiple meetings with salespeople and others to develop advantages that you can bring and reduce the perceived risk of changing. In this way the salesperson often adds more value than the product or service alone. This very practical workshop will help you use proven strategies and tactics to build, manage and successfully close sustainable business opportunities using a consultative approach and a value-based (not price-led) proposition. This includes: Increased impact of your new sales conversations, presentations and proposals - leading to faster decisions and increased conversion Greater confidence, consistency and professionalism throughout the business development process Enhanced sales questioning skills and techniques, leading to better, faster and more accurate development of customer needs, problems, value and expectations Improve your people, communication, influence and persuasion skills when approaching, consulting or presenting your services and solutions How to build value at all points in the customer's buying process through your knowledge, skills and structured approach Proven ways to gain additional business and referrals from existing customers and contacts, through direct approach and lead generation Being better able differentiate your firm, your solutions, track-record and expertise clearly and accurately with tailored value statements for each stage and for each opportunity Overcome and avoid price-based objections, buying criteria and negotiation 1 Introduction and key principles of value-based selling Introduction and review of pre-course questionnaires - KPIs, personal learning objectives and key principles The main principles of value-based selling and how they benefit you and the customer How value-based selling differs from 'transactional' or 'price-based' selling The stages of the customer's buying cycle - how to identify and work through strategies for each stage The concept of structured and set-piece selling and proposing Presentation by participants: Personal sales improvement goals 2 Value-based selling strategies and skills What is value? How can one move away from a price-led agenda? How to survive and resist price pressure - six techniques A review of key competencies and skills needed for a value-based approach Strategies, case studies and examples with discussion and review Defining your initial value proposition and comparative advantage How best to established the right level of trust, rapport and credibility Planning and practice session: Strategy - mapping a value-based sales process. 3 Connecting skills Research before the meeting and the first few minutes - ways to gain instant rapport and setting the foundation for a successful outcome in a first sales call How to structure an effective first time sales call or meeting - the subtle differences that are important to master How best to differentiate your solutions and build credibility and enthusiasm early or at the start of the buying process Overcoming initial buying resistance and relaxing the prospect; gaining rapport, opening the meeting: PBC (purpose-benefit-check) and gaining agreement to proceed Planning and practice session: Connecting - first meeting with a new contact 4 Consulting - building, developing and influencing client needs Understanding the power of high-impact and third-level questions to influence people based around specific needs and solutions The importance of body language and other personal communication dynamics when asking questions; empathic listening, run-on questions, drawing out skills, summarising, etc Creating a 'disturb' approach to creating needs and opportunities and positioning your solutions Using proven advanced sales questioning techniques with greater skill: Outcome, SPIN and qualification questions 'Decision-making criteria' - tools to help you develop the relevant criteria with the customer and in doing so progress your sales opportunities more effectively Planning and practice session: Questioning skills 5 Convincing - presentation and persuading skills practice Substance and style - selecting the right tone and content to engage and enthuse your prospect Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition - by being convincing, compelling and credible when you present Professional and effective presentation skills - with personal coaching and practice sessions The keys of influence and persuasion and the keys to convincing a new customer to choose you for the first time Planning and practice session: Role-play in presenting your solution 6 Commitment Knowing when and how to close for commitment to the next stage in your sales process, plus ways to ask for commitment professionally and effectively How to isolate, prioritise and answer objections and concerns more openly and accurately, using a consultative not a confrontational approach Deal more effectively and profitably with price objections and reduce buyer's remorse (which can lead to an 'I want to think about it' reaction and cause delay and inertia) Key negotiation skills around the closing process - getting to 'yes' Planning and practice session: Role-play in closing and negotiation skills 7 Assessed role-play - Final practice session Live role-plays There is an option for external participants to be brought in to the live training workshop to take-part in the final assessed role-play or assist with other sessions run during the course. Performance assessment - 'Dragon's Pitch' The final afternoon of the course is an assessed role-play using a prepared scenario and external 'CEO'. The assessment criteria will be agreed prior to the workshop. 8 Workshop summary and close Personal action plan and learning summary

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🚀 Unlock Your Full Potential with Success Mindset Mastery! 🌟 Are you ready to transform your life and achieve unprecedented success? Introducing our groundbreaking online course: Success Mindset Mastery! This comprehensive program is designed to empower you with the knowledge and tools to cultivate a mindset that breeds success in every aspect of your life.   🔍 Uncover the Secrets to Success with Our 5-Module Curriculum: Module 1: Introduction & First Concepts 🌐 Dive into the fundamentals of success mindset. Understand the power of mindset in shaping your reality and learn how to lay the foundation for your journey to success. Module 2: Goal Setting Secrets 🎯 Master the art of goal setting and discover the strategies used by high achievers. Set clear, achievable goals that propel you towards your dreams and create a roadmap for your personal and professional success. Module 3: Keys To Success 🗝️ Explore the key principles that successful individuals swear by. Uncover the habits, attitudes, and behaviors that distinguish achievers from the rest. Learn how to adopt these keys to unlock doors to success you never thought possible. Module 4: Major Success Concepts 💡 Delve into advanced success concepts that will elevate your thinking and actions. Understand the psychology behind success and gain insights that will propel you to new heights. Transform challenges into opportunities and setbacks into stepping stones. Module 5: Final Ideas & Tips 🚀 Wrap up the course with a collection of final ideas and expert tips to solidify your success mindset. Leave with actionable strategies that will keep you on the path to success long after the course concludes.   💪 What Sets Success Mindset Mastery Apart? 🌐 Comprehensive Curriculum: Our meticulously crafted curriculum covers every aspect of developing a success mindset, leaving no stone unturned on your journey to greatness. 🎓 Expert Guidance: Learn from industry experts and thought leaders who have mastered the art of success. Benefit from their wisdom, experience, and practical insights. 🤝 Community Support: Join a community of like-minded individuals on the same journey. Share experiences, gain inspiration, and build a network that will support you throughout your success transformation. 🌈 Lifetime Access: Enjoy lifetime access to the course materials, allowing you to revisit and reinforce your success mindset whenever you need a boost.   🔥 Take the first step towards the life you deserve! Enroll in Success Mindset Mastery today and rewrite your story. Your success journey starts now! 🔥   Don't miss this opportunity to invest in yourself and unlock a future of limitless possibilities. Enroll now and embark on the path to Success Mindset Mastery! 🚀 Course Curriculum Introduction & First Concepts Introduction 00:00 Goal Setting Secrets Setting Big Goals 00:00 Making Real Decisions 00:00 Keys To Success Consistency Is Key 00:00 Nothing Is Impossible 00:00 Being Accountable 00:00 Major Success Concepts Living In The Moment 00:00 Being Adventurous 00:00 Words Of Success 00:00 Being A Lifetime Learner 00:00 No Such Thing As Failure 00:00 Final Ideas & Tips Final Ideas & Tips 00:00

Overview This Effective Communication Skills course will unlock your full potential and will show you how to excel in a career in Effective Communication Skills. So upskill now and reach your full potential. Everything you need to get started in Effective Communication Skills is available in this course. Learning and progressing are the hallmarks of personal development. This Effective Communication Skills will quickly teach you the must-have skills needed to start in the relevant industry. In This Effective Communication Skills Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Effective Communication Skills to help you advance your career. Acquire a comprehensive understanding of various Effective Communication Skills topics and tips from industry experts. Learn in-demand Effective Communication Skills that are in high demand among UK employers, which will help you to kickstart your career. This Effective Communication Skills course covers everything you must know to stand against the tough competition in the Effective Communication Skills field.  The future is truly yours to seize with this Effective Communication Skills. Enrol today and complete the course to achieve a Effective Communication Skills certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Effective Communication Skills course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Effective Communication Skills course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Effective Communication Skills course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Effective Communication Skills is suitable for anyone aspiring to start a career in Effective Communication Skills; even if you are new to this and have no prior knowledge on Effective Communication Skills, this course is going to be very easy for you to understand.  And if you are already working in the Effective Communication Skills field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Effective Communication Skills course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Effective Communication Skills course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Effective Communication Skills course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Effective Communication Skills course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Winning With Communication Introduction To Communication - Goals & Benefits 00:07:00 Key Principles Of Communication 00:14:00 We Are ALWAYS Communicating 00:17:00 Fundamentals Of Communication - Part 1 00:06:00 Fundamentals Of Communication - Part 2 00:08:00 Great Communication Tips - Part 1 00:14:00 Great Communication Tips - Part 2 00:19:00 Self-Talk & Powerful Language 00:10:00 Miscommunication 00:06:00 Still MORE Great Tips! Part 1 00:12:00 Still MORE Great Tips! Part 2 00:08:00 Still MORE Great Tips! Part 3 00:05:00 Final Thoughts and Suggestions 00:06:00 PROMO Communication (BEST) 00:06:00

Learn theoretical and practical skills in cybersecurity, ethical hacking, cyber management, and develop safe networking principles. We will cover crafting phishing mails, performing brute force attacks, conducting audits with Burp Suite, gather data with Maltego software, and safeguard systems and networks from phishing, malware, ransomware, and social engineering.

Join us in January to kick start your new year with improvisation. This fully interactive session, led by Charlotte Gaughan, will provide an introduction to improvisation, a toolkit of games and exercises for your own practise and a grounding in the key principles of yes-and, listening and spontaneity. It’s also a great opportunity to appease your inner child with over two hours of play. The session will cover: An introduction to improvisation Toolkit of improv games and exercises for facilitation and your own practise Underpinning principles of listening, yes-and and spontaneity Improvisation as tool to develop connection with other performers and an ability to go off script Creating improvised characters, stories, and worlds and where they can take you An opportunity to have fun and play No previous experience needed at all Date: Thursday 18 January Time: 6pm-8.30pm Venue: Studio A, Central Film School, 72 Landor Road, SW9 9HP Deadline: Please register your interest to attend by Friday 5 January 2024

Overview: Maritime Transportation Systems   Welcome to the comprehensive world of Maritime Transportation Systems! Our cutting-edge product offers an in-depth exploration of the various facets of maritime transport, designed to equip professionals and enthusiasts alike with a robust understanding of this vital industry. With six meticulously crafted modules, we delve into every aspect of maritime transportation, from its foundational principles to advanced concepts in navigation and communication.   Module 1: Introduction to Maritime Transportation Systems Embark on your journey with a solid foundation in the fundamentals of maritime transportation systems. Explore the history, evolution, and significance of maritime transport, gaining insights into its role in global trade and commerce. From the anatomy of ships to the basics of maritime routes, this module lays the groundwork for a comprehensive understanding of the industry.   Module 2: Maritime Law and Insurance Navigate the complex legal landscape of maritime operations with confidence. This module provides a comprehensive overview of maritime law, covering key principles, regulations, and conventions governing international maritime trade. Gain insights into maritime insurance practices, risk management strategies, and the intricacies of maritime legal disputes.   Module 3: Maritime Economics and Logistics Unlock the economic dynamics driving maritime trade and logistics. Dive into the principles of maritime economics, exploring topics such as demand-supply dynamics, freight rates, and market trends. Learn how logistics operations are orchestrated within the maritime domain, including containerization, intermodal transport, and supply chain management.   Module 4: Ports and Terminals Explore the bustling hubs of global maritime activity - ports and terminals. This module provides a comprehensive overview of port operations, infrastructure, and management practices. From container terminals to bulk cargo facilities, discover the inner workings of ports and their crucial role in facilitating efficient maritime transportation.   Module 5: Ship Design and Construction Embark on a voyage into the fascinating world of ship design and construction. Delve into naval architecture principles, propulsion systems, and structural engineering concepts. From traditional vessels to modern innovations like LNG carriers and autonomous ships, gain insights into the intricacies of ship design and construction processes.   Module 6: Navigation and Communication Navigate the high seas with precision and safety. This module covers essential navigation techniques, including celestial navigation, electronic charting, and collision avoidance strategies. Explore maritime communication protocols, satellite technologies, and regulatory requirements governing maritime communication systems.   Why Choose Maritime Transportation Systems? Comprehensive Coverage: Our product offers a holistic view of maritime transportation, covering all essential aspects from law and economics to design and navigation. Expert Insights: Benefit from the expertise of industry professionals and academic scholars who have contributed to the development of our modules. Practical Applications: Gain practical knowledge and skills applicable to various roles within the maritime industry, including shipping, logistics, legal, and engineering sectors. Flexible Learning: Access our modules at your own pace, allowing for convenient learning that fits your schedule and preferences.   Join us on a voyage of discovery with Maritime Transportation Systems. Whether you're a seasoned professional or a curious enthusiast, our product promises to enrich your understanding of one of the world's most dynamic and essential industries. Course Curriculum Module 1_ Introduction to Maritime Transportation Systems Introduction to Maritime Transportation Systems 00:00 Module 2_ Maritime Law and Insurance Maritime Law and Insurance 00:00 Module 3_ Maritime Economics and Logistics Maritime Economics and Logistics 00:00 Module 4_ Ports and Terminals Ports and Terminals 00:00 Module 5_ Ship Design and Construction Ship Design and Construction 00:00 Module 6_ Navigation and Communication Navigation and Communication 00:00

🌟 Discover the Power of Safe Lifting Training: Elevate Your Workplace Safety Standards!   Welcome to the groundbreaking course on Safe Lifting Techniques - a comprehensive program designed to revolutionize the way you approach lifting operations. Our course is meticulously crafted to empower individuals and organizations with the knowledge and skills needed to foster a culture of safety and prevent workplace injuries. Let's take a closer look at the six modules that make up this transformative training: 🚀 Module 1: Introduction to Safe Lifting Techniques & Principles of Body Mechanics Embark on your journey by laying the foundation for safe lifting practices. Understand the key principles of body mechanics and how they play a crucial role in injury prevention during lifting operations. 💪 Module 2: Risk Assessment and Physical Fitness Conditioning for Safe Lifting Dive into the intricacies of risk assessment and learn how to tailor physical fitness conditioning to enhance the safety of lifting tasks. Equip yourself with the tools to identify potential hazards and mitigate risks effectively. 🤝 Module 3: Lifting Aids and Communication in Lifting Operations Master the art of communication in lifting operations and explore the range of lifting aids available. From basic equipment to advanced tools, this module ensures you have the knowledge to optimize communication and safely execute lifting tasks. 🔄 Module 4: Advanced Body Mechanics and Injury Prevention in the Lifting Environment Elevate your skills with advanced body mechanics techniques. Discover strategies for injury prevention and gain insights into addressing challenges specific to the lifting environment. This module equips you with the expertise needed for a safer workplace. 🌐 Module 5: Creating a Culture of Safety and Applying Safe Lifting Practices Learn how to instill a culture of safety within your organization. Explore practical ways to apply safe lifting practices in daily activities, fostering a workplace where safety is not just a priority but a way of life. 🌈 Module 6: Safe Lifting in Specialized Environments & Commitment Navigate through the nuances of lifting in specialized environments, from healthcare settings to industrial workplaces. Conclude your training by solidifying your commitment to maintaining a safe lifting culture within your organization. 🏆 Key Benefits: Reduced Workplace Injuries: Implement proven techniques to minimize the risk of injuries during lifting operations. Enhanced Productivity: Safely execute lifting tasks, promoting efficiency and productivity. Cultivate Safety Culture: Foster a workplace where safety is ingrained in every activity. Legal Compliance: Stay abreast of safety regulations and ensure compliance with industry standards.   Join us on this transformative journey towards safer lifting practices. Elevate your skills, protect your team, and create a workplace where safety is paramount. Enroll in our Safe Lifting Training today! 🌐🛡️ Course Curriculum Module 1- Introduction to Safe Lifting Techniques Principles of Body Mechanics Introduction to Safe Lifting Techniques Principles of Body Mechanics 00:00 Module 2- Risk Assessment and Physical Fitness Conditioning for Safe Lifting Risk Assessment and Physical Fitness Conditioning for Safe Lifting 00:00 Module 3- Lifting Aids and Communication in Lifting Operations Lifting Aids and Communication in Lifting Operations 00:00 Module 4- Advanced Body Mechanics and Injury Prevention in the Lifting Environment Advanced Body Mechanics and Injury Prevention in the Lifting Environment 00:00 Module 5- Creating a Culture of Safety and Applying Safe Lifting Practices in Daily Activities Creating a Culture of Safety and Applying Safe Lifting Practices in Daily Activities 00:00 Module 6- Safe Lifting in Specialized Environments Commitment Safe Lifting in Specialized Environments Commitment 00:00

🌈 Unlock the Power of Color with Chromotherapy Mastery Program - English Certification! 🌟   Are you ready to embark on a transformative journey into the world of color and holistic healing? Introducing the Chromotherapy Mastery Program - English Certification, a comprehensive online course designed to empower you with the knowledge and skills to harness the therapeutic potential of color. 🎨 Module 1: Application of Color Therapy Dive deep into the practical application of color therapy and discover how different hues can influence our physical, emotional, and spiritual well-being. This module is a hands-on exploration of the ways in which color can be utilized for healing, relaxation, and balance. Highlights include: ✨ Understanding Color Energies: Explore the vibrational frequencies of each color and learn how they interact with the body's energy systems. ✨ Color in Environments: Uncover the secrets of creating harmonious spaces using color to promote positivity, productivity, and serenity. ✨ Chromotherapy Techniques: Master various chromotherapy techniques, including light therapy, color visualization, and more, to enhance overall wellness.   🌟 Module 2: Fundamentals of Color Therapy Build a solid foundation in the fundamentals of color therapy, delving into the science and philosophy behind this ancient practice. This module provides a comprehensive overview of the key principles essential for becoming a proficient color therapist. Key components include: 🔍 Color Wheel Exploration: Navigate the color wheel and understand the psychological and physiological effects of each color, allowing you to tailor therapies to individual needs. 🔍 Historical Context: Trace the roots of color therapy through history, from ancient civilizations to modern-day practices, gaining insights into its evolution and relevance. 🔍 Integration with Other Modalities: Explore how color therapy complements and synergizes with other holistic healing modalities, creating a holistic approach to well-being. Upon completion of the Chromotherapy Mastery Program, you will not only possess a profound understanding of color therapy but also earn an English Certification that validates your expertise.   🚀 Enroll Now and Paint Your Path to Wellness! Don't miss this opportunity to elevate your knowledge and embark on a journey of self-discovery and healing. Join the Chromotherapy Mastery Program today and become a certified practitioner, equipped to bring the transformative power of color therapy to individuals seeking balance and vitality.   👉 Enroll Now and immerse yourself in the vibrant world of Chromotherapy! 👈 Course Curriculum Application of Color Therapy Programme Overview 00:00 Basics of Light and Color 00:00 Fundamentals of Color Therapy Foundations of Color Therapy 00:00 Color Therapy Methods of Application 00:00 Red-Effects, Side-effects and Use 00:00 Orange-Effects, Side-effects and Use 00:00 Yellow-Effects, Side-effects and Use 00:00 Green-Effects, Side-effects and Use 00:00 Blue-Effects, Side-effects and Use 00:00 Indigo-Effects, Side-effects and Use 00:00 Violet-Effects, Side-effects and Use 00:00 Pink-Effects, Side-effects and Use 00:00 Brown-Effects, Side-effects and Use 00:00 Grey - Effects, Side-effects and Use 00:00 White-Effects, Side-effects and Use 00:00 Black-Effects, Side-effects and Use 00:00 Color Therapy Ethical, Professional, and Legal Issues 00:00

Course Overview: This comprehensive course on Quality Tools and Problem Solving Methods will deepen your understanding on this topic.After successful completion of this course, you can acquire the required skills in this sector. This Quality Tools and Problem Solving Methods comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market.So enrol in this course today to fast-track your career ladder. Key Features of the Course: CPD certificate upon completion 24/7 learning assistance for continuous support Engaging and interactive learning materials A comprehensive curriculum covering various aspects of Quality Tools and Problem Solving Methods Learn at your own pace, anywhere and anytime Who is This Course For? This Quality Tools and Problem-Solving Methods course is designed for anyone interested in quality management, interested problem solvers, engineers, and anybody looking to expand their knowledge of quality assurance procedures. Whether you're new to quality control or have some experience, this course will provide you with the knowledge and skills you need to succeed in your sector. What You Will Learn: This Quality Tools and Problem Solving Methods course covers: the key principles of quality management and problem solving techniques. Techniques for effective data collection and analysis using check sheets. Brainstorming methods for innovative idea generation. Creation and interpretation of cause & effect diagrams for problem identification. Application of Pareto diagrams and histograms in data analysis. Process improvement and analysis using flowcharts and control charts. Implementing problem-solving methodologies like the A3 process and 8D. Why Enrol in This Course: Enrolling in Basic Automotive Engineering: Onboard Diagnostics will provide you with several benefits. Firstly, it is a top-reviewed course that has recently been updated to align with the latest advancements in automotive technology. By staying up-to-date, you'll gain a competitive edge in the job market and increase your chances of securing exciting career opportunities. Requirements: To enrol in the Quality Tools and Problem Solving Methods course, you typically need: Basic knowledge of quality management concepts. Interest in learning advanced problem-solving techniques. Educational or professional background in business or engineering (recommended but not mandatory). Basic computer and internet skills are needed for accessing course materials. Proficiency in the course language, usually English. Completion of any specific registration or application process set by the course provider. Career Path: Upon completing Quality Tools and Problem Solving Methods , you can explore various exciting career paths. Here are five course-related professions, along with their average UK salaries: Quality Manager (£40,000-£80,000 per year) Process Improvement Analyst (£30,000-£60,000 per year) Manufacturing Engineer (£35,000-£70,000 per year) Continuous Improvement Specialist (£35,000-£65,000 per year) Quality Assurance Engineer (£30,000-£55,000 per year) Certification: Upon completing the Quality Tools and Problem Solving Methods course, you'll receive a CPD certificate widely recognised in various industries. This certificate will elevate your professional standing and open up new career prospects. Enrol today to excel in problem-solving and quality management, joining a global community of learners on this transformative journey. Course Curriculum 21 sections • 44 lectures • 03:14:00 total length •About the instructor: 00:01:00 •Summary of the course: 00:01:00 •Checksheet-1: 00:01:00 •CCIN practice final v2: 00:06:00 •The brainstroming: 00:01:00 •Brainstorming ip: 00:06:00 •The cause and effect diagram: 00:01:00 •CE in practice: 00:08:00 •Tool The Histogram-1: 00:01:00 •The histogram in practice: 00:10:00 •Pareto diagram: 00:01:00 •Pareto in practice final: 00:09:00 •Control Chart-1: 00:01:00 •Control chart in practice part 1: 00:11:00 •Control chart in practice part 2: 00:10:00 •Scatter Plot-1: 00:01:00 •Scatterplot In practice: 00:07:00 •Flowchart in practice: 00:10:00 •Flowchart-1: 00:01:00 •Psp Overview: 00:01:00 •The PSP: 00:04:00 •The PSP in detail: 00:08:00 •The A3: 00:01:00 •A3 sheet: 00:04:00 •The A3 in practice: 00:15:00 •The 8D: 00:01:00 •The 8D in practice: 00:12:00 •The 8D sheet final: 00:04:00 •The PDCA: 00:01:00 •5 Why: 00:01:00 •Six Sigma: 00:01:00 •More about six sigma: 00:05:00 •Shainin system: 00:06:00 •Shainin Method: 00:01:00 •Overview of the section: 00:01:00 •The Preventive Tools: 00:01:00 •The Fmea: 00:01:00 •The FMEA in practice: 00:12:00 •The FMEA process: 00:14:00 •Control plan in practice: 00:07:00 •The Control Plan: 00:01:00 •Final Conclusion: 00:01:00 •QMS: 00:04:00 •Resources - Quality Tools and Problem Solving Methods: 00:00:00