637 Courses

Boost your call centre career with our Mastering Call Centre Essentials: A Comprehensive Online Training course. This course will equip you with the essential skills to excel in the dynamic world of call centres.   The course is designed to master the art of agent and customer relationships, manage difficult clients seamlessly, and develop vital communication skills. Learn the etiquette of telephonic interactions and stay ahead of the curve by understanding the latest call centre technologies and trends. Transform yourself into a call centre expert with this in-depth, online training.   Suitable for both beginners and experienced professionals, this Mastering Call Centre Essentials course bridges the gap between conventional training and practical application. Invest in your professional growth, enhance your customer service skills, and exceed industry benchmarks with the course. Enrol now and stand out in the call centre industry! Learning Outcomes: Upon completion of the Mastering Call Centre Essentials course, you will be able to: Understand the essentials of call centre operations. Develop key traits of an effective call centre agent. Enhance skills to foster agent and customer relationships. Learn and apply effective telephone etiquette. Master communication and negotiation techniques. Learn strategies for managing difficult clients efficiently. Stay updated on call centre metrics, technology, and trends. Why buy this Mastering Call Centre Essentials course? Unlimited access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one-to-one assistance when needed Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript immediately Easily learn the skills and knowledge from the comfort of your home Who is this Course for: This Mastering Call Centre Essentials course is ideal for: Aspiring call centre agents seeking foundational knowledge. Experienced agents aiming to boost their skill set. Team leaders looking to improve team performance. Managers desiring a refresher on call centre operations. Any professional aiming to improve customer service skills. Certification After studying the course materials of the Mastering Call Centre Essentials: A Comprehensive Online Training course, there will be a written assignment test which you can take either during or at the end of the course. After passing the test, you will have a range of certification options. A CPD Accredited PDF Certificate costs £4.99, while a CPD Accredited Hardcopy Certificate is £8.00. We also offer transcript services. A PDF Transcript costs £4.99, and a Hardcopy Transcript is £9.99. Select according to your needs, and we assure timely delivery of your chosen certificate. Requirements This professionally designed Mastering Call Centre Essentials: A Comprehensive Online Training course does not require you to have any prior qualifications or experience. It is open to everyone, and you can access the course from anywhere at any time. Just enrol and start learning! Career Path: Our Mastering Call Centre Essentials course will prepare you for a range of careers, including: Call Centre Agent: £18,000 - £24,000 annually. Customer Service Representative: £20,000 - £28,000 annually. Team Leader: £25,000 - £35,000 annually. Call Centre Manager: £35,000 - £45,000 annually. Operations Manager: £40,000 - £60,000 annually. Director of Customer Service: £70,000 - £100,000+ annually. Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:30:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:30:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:30:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:30:00 Module 05: Communication Skills Communication Skills 00:30:00 Module 06: Negotiation Techniques Negotiation Techniques 00:30:00 Module 07: Managing Difficult Clients Managing Difficult Clients 00:30:00 Module 08: Call Centre Metrics and Benchmarks Call Centre Metrics and Benchmarks 00:30:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:30:00

Our Financial Compliance and Legal Aid Payments Course provides a brief overview of historical changes and the current regulations. The course will cover what VAT regulations and the SRA Accounts Rules say on legal aid payments and will provide practical advice and tips on how to account for these payments so you adhere to the rules and regulations of the profession. Target Audience This online course is suitable for those in the legal profession who oversees, or is responsible for or involved in accounting for legal aid funds, including, costs lawyers, legal cashiers, COFA, those supporting the COFA, account managers, etc. Resources An information pack including the course slides will be provided to all delegates after the course, which may be useful for ongoing reference. Please note a recording of the course will not be made available. Speaker Sarah Charlton, Consultant, DG Legal Sarah has a BSc (Hons) in Applied Accounting and is a Fellow member of the Association of Chartered and Certified Accountants. Her career spans over 35 years working within the legal sector, fulfilling roles from COFA through to CEO. During her career she has worked with a number of legal regulators, professional bodies and government organisations. Sarah has been a member of the Institute of Legal Finance and Management throughout her career, qualifying as a Fellow member in 2005. Sarah also served as chairperson between 2010-2012 and continues to serve as an Executive Council Member.

This course will teach you everything you need to know about Sage 50 Payroll, a powerful software for managing payroll and finances. Whether you are new to payroll or want to refresh your skills, this course will help you master the basics and the advanced features of Sage 50 Payroll. You will learn from experienced instructors, handle complex transactions, and boost your career prospects with a CPD certificate.

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The market for professional services is becoming increasingly competitive, with some firms and individuals becoming very effective at winning new work, leaving others lagging way behind. Given the choice between spending time on client work and business development work, we all tend to choose that which we feel to be easier, more attractive and more aligned with our image of ourselves. We stay within our comfort zones, we focus on client work, and we only resort to business development work when we have to, which can also lead to 'feast or famine' syndrome. The programme will help participants: Understand the professional business development approach and the style that is appropriate for their business and their clients Follow a process to guide their conversations and business development meetings Prepare thoroughly for a business development meeting/contact with a client to ensure they use their time efficiently and maximise results Create a great first impression and professional opening to a conversation Ask open questions and listen effectively in order to spot opportunities, understand needs and progress the opportunity Identify and understand buying and decision-making processes and criteria Skilfully and confidently handle questions and objections Sell the benefits of their services and approach over those of their competitors Progress the sale by agreeing next steps and gaining commitment appropriately 1 Introduction Aims and objectives of the programme Personal introductions and objectives Workshop overview 2 An introduction to business development and selling for professionals What is selling? Who are you selling to? The buying experience What clients want The four-step business development process The business development cycle and pipeline management Upselling and cross-selling as well as winning new clients 3 Networking and generating leads What is networking? Networking objectives It's not what you know but who you know Asking for referrals and introductions Making appointments from networking activity 4 Opening the sales relationship/sales meeting What potential customers are thinking Judging first impressions Creating positive first impressions Building rapport and creating interest and impact Earning the right 5 Core communication skills for professional selling Overcoming barriers to listening The art of listening Questioning refresher Types of questions Questioning funnel 6 Understanding and identifying needs and opportunities Identifying the questions to ask to identify needs and opportunities Questions to move us through the buying and selling process Understanding their buying processes Asking questions that position you as a 'trusted adviser' The questions that give you a competitive advantage Knowing when you have asked enough questions 7 Introducing solutions Tailoring your 'pitch' to the client Speaking the client's language Using features and benefits Applying the benefit cycle 8 Handling objections and concerns Identifying the typical objections and concerns Understanding why clients raise objections and concerns Following a structure for handling objections Handling the price objection 9 Gaining commitment Knowing when to close The art of checking Recognising buying signals Small c and big C 10 Putting it all together Personal learning summary and action plans

Unlock the clandestine art of thriving in the realm of legal administration with our course titled 'Secretarial Excellence in Legal Environments'. Navigate through the intricacies of legal systems, English law, and master the craft of drafting potent legal documents. This curriculum doesn't merely introduce you to the vast spheres of law but also moulds you into an adept legal scribe, and a proficient administrator in the buzzing corridors of law offices. Learning Outcomes Comprehend the fundamental aspects and roles of legal secretaries in various legal systems. Gain proficiency in drafting, writing, and researching for various branches of English law. Understand the principles of diverse legal areas from contract to criminal and human rights law. Acquire knowledge in employing legal technology and software tools effectively. Develop strategies for professional growth and avenues for career enhancement within the legal domain. Why buy this Secretarial Excellence in Legal Environments? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Secretarial Excellence in Legal Environments for? Aspiring legal secretaries aiming to break into the profession. Law students looking to bolster their administrative know-how. Legal administrators desiring a refresher in specific legal areas. Individuals keen on understanding the English legal system. Law office managers seeking to enhance their team's efficiencies. Career path Legal Secretary: £20,000 - £35,000 Legal Researcher: £25,000 - £40,000 Legal Document Drafter: £22,000 - £38,000 Law Office Manager: £30,000 - £50,000 Legal Technology Specialist: £28,000 - £45,000 Legal Administrative Assistant: £18,000 - £32,000 Prerequisites This Secretarial Excellence in Legal Environments does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Legal Secretaries Introduction to Legal Secretaries 00:21:00 Module 02: Introduction to Law and Legal Systems Introduction to Law and Legal Systems 00:18:00 Module 03: Introduction to English Law Introduction to English Law 00:27:00 Module 04: Introduction to Legal Writing Introduction to Legal Writing 00:26:00 Module 05: Drafting Legal Documents Drafting Legal Documents 00:28:00 Module 06: Legal Writing for Litigation Legal Writing for Litigation 00:22:00 Module 07: Legal Research Project Legal Research Project 00:26:00 Module 08: Contract Law Contract Law 00:23:00 Module 09: Constitutional and Administrative Law Constitutional and Administrative Law 00:26:00 Module 10: Criminal Law Criminal Law 00:20:00 Module 11: Tort Law Tort Law 00:23:00 Module 12: Human Rights Law Human Rights Law 00:20:00 Module 13: Property Law Property Law 00:22:00 Module 14: Equity and Trusts Equity and Trusts 00:25:00 Module 15: Family Law Family Law 00:24:00 Module 16: Employment Law Employment Law 00:25:00 Module 17: Administrative Support in Law Offices Administrative Support in Law Offices 00:26:00 Module 18: Legal Technology and Software Legal Technology and Software 00:25:00 Module 19: Professional Development and Career Enhancement Professional Development and Career Enhancement 00:24:00

Unleash the Power of Foundations: Engineering Mechanics Course for Beginners Embark on a riveting journey into the heart of engineering with our 'Engineering Mechanics Course for Beginners.' Designed as a gateway to the dynamic world of mechanics, this course is your passport to understanding the fundamental principles that underpin the marvels of engineering. Picture yourself delving into the essence of equilibrium, grappling with the concept of force, and unraveling the intricate web of structural analysis. With each section, you're not just learning; you're unlocking the secrets that empower engineers to build the world around us. This course isn't merely an introduction; it's the first step towards mastering the language of forces, equilibrium, and structural intricacies that define the backbone of engineering. Learning Outcomes Grasp the essence of force, equilibrium, and structural analysis. Understand and apply the equilibrium of rigid bodies in real-world scenarios. Gain proficiency in analyzing and understanding the structural integrity of engineering designs. Explore the dynamics of gravitation and its impact on engineering systems. Acquire the skills to navigate the realms of energy and momentum in an engineering context. Why choose this Engineering Mechanics Course for Beginners? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Engineering Mechanics Course for Beginners for? Aspiring engineers eager to build a solid foundation in mechanics. Students entering the engineering field seeking a comprehensive introductory course. Professionals transitioning to engineering roles requiring a refresher on fundamental principles. Individuals curious about the foundational concepts shaping the world of engineering. Anyone passionate about understanding the forces and dynamics influencing structures. Career path Junior Structural Engineer: £25,000 - £35,000 Engineering Analyst: £28,000 - £40,000 Design Technician: £22,000 - £32,000 Construction Project Coordinator: £26,000 - £38,000 Mechanical Draughtsperson: £24,000 - £36,000 Civil Engineering Technician: £22,000 - £30,000 Prerequisites This Engineering Mechanics Course for Beginners does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Engineering Mechanics Course for Beginners was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction Scope of the course 00:02:00 Section 02: The Concept of Force Resolution of force 00:03:00 Moment of a force 00:03:00 Varignon's Theorem 00:03:00 Moment of a couple 00:03:00 Equivalent system of forces 00:02:00 Single resultant force 00:03:00 Numerical 00:03:00 Section 03: Equilibrium of Rigid Bodies The equilibrium 00:03:00 FBD - Free Body Diagram 00:03:00 Support Reactions 00:02:00 Triangle law 00:02:00 Lami's Theorem 00:01:00 Numerical 00:03:00 Section 04: Structural Analysis Trusses and Frames 00:04:00 Method of joints 00:02:00 Zero force members 00:02:00 Numerical 00:03:00 Section 05: Gravitation, Energy and Momentum Universal gravitation 00:04:00 Projectile motion 00:04:00 Principle of conservation of Energy 00:03:00 D'Alembert's principle 00:02:00 Law of conservation of momentum 00:03:00 Law of restitution 00:03:00 Numerical 00:03:00

Welcome to the captivating world of landscape photography, where every click captures the beauty of nature in its purest form. Our Landscape Photography Training Course is your gateway to unlocking the secrets of breathtaking landscapes, from sunrise to sunset. Immerse yourself in the art of photography as we guide you through the essentials, from gear selection to post-processing magic. In this course, you will embark on a visual journey, learning the intricacies of composition, panorama shooting, and the use of polarizer filters. Our expert instructors, Phil, Sam, and Will, will take you through the entire process, from capturing the perfect shot to refining it in Adobe Lightroom. By the end, you'll have the skills to create stunning HDR photos and panoramic masterpieces that will leave viewers in awe. Whether you're a budding photographer or simply a nature enthusiast, this course is designed to elevate your skills and immerse you in the world of landscape photography like never before. Learning Outcomes Master the essential gear for landscape photography. Plan and execute photography trips with precision. Understand the art of composition and landscape basics. Learn advanced techniques like shooting panoramas and using polarizer filters. Perfect your post-processing skills in Adobe Lightroom and Photoshop. Why choose this Landscape Photography Training Course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Landscape Photography Training Course for? Photography enthusiasts eager to capture the beauty of landscapes. Beginners looking to delve into the world of professional photography. Nature lovers who want to preserve the majesty of the outdoors through photography. Anyone seeking to enhance their photography skills with expert guidance. Individuals passionate about creating stunning landscape photographs. Career path Landscape Photographer: £20,000 - £60,000 Freelance Photographer: £18,000 - £50,000 Photography Instructor: £25,000 - £60,000 Travel Photographer: £20,000 - £55,000 Photo Editor: £22,000 - £50,000 Photography Blogger/Influencer: Earnings vary widely based on followers and endorsements Prerequisites This Landscape Photography Training Course does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module: 01 Introduction 00:01:00 Gear for Landscape Photography 00:04:00 Module: 02 Planning Your Trip with Will 00:02:00 Our Gear - What's in Our Bag 00:05:00 Shooting at Sunrise 00:09:00 Landscape Basics & Composition 00:06:00 Camera Setting Refresher with Phil 00:08:00 Phil & Sam Go Over the Basics 00:09:00 Module: 03 How to shoot Panoramas 00:05:00 Wide vs. Telephoto Photographs 00:04:00 Using a Polarizer Filter 00:03:00 Sunset Photography 00:05:00 Module: 04 Intro to Editing 00:02:00 Adobe Lightroom Crash Course 00:14:00 Our Basic Landscape Editing Process 00:11:00 Quickly Straighten Horizons 00:01:00 Remove Unwanted Objects in Lightroom 00:02:00 Module: 05 Using Graduated Filters 00:06:00 Phil Edits a Landscape Photo 00:17:00 Sam's Editing Workflow 00:11:00 WiIII's Editing Process 00:19:00 All Three Edit the Same Photo 00:23:00 Sam Edits a Sunrise Photo 00:09:00 How to Create an HDR Photo in Lightroom 00:02:00 Stitch Together a Panorama in Lightroom 00:06:00 Stitch Together a Panorama in Photoshop 00:03:00 Exporting a Photo for Web or Print 00:10:00 Conclusion 00:01:00

Learn to sew a child's garment in this long (6 hours ish) day class. I stock the Two Stitches patterns (https://www.twostitchespatterns.com/printed-patterns-1) and one of these is included in your class fee. I also have patterns for quite a few simple baby and toddler garments you can use. Once you ket me know what you want to make and what size I will let you know how much and what kind of fabric you need and what else you need to bring. This is a fairly high paced class so you need to be ok with threading up etc aline and know how to make seams, backstitch etc. The sewing won't be complex but we won't have time to explain how a machine works. If you are not sure please do a beginners or refresher's class first.