6964 Courses

This Level 2 Certificate course has been designed to help you improve your knowledge of food handling. You will discover the legal requirements in order to prepare and serve food in the service industry. You will also find out about HACCP, multiple levels of hazards and their preventive measures, and much more including temperature control and handling basics. Knowledge and understanding of basic food hygiene and safety is a legal requirement so as not to contaminate food and be safe at work all the time. The course provides learners with up-to-date food hygiene information using a range of written text, and video content to ensure learners thoroughly comprehend their food safety responsibilities. Who is the course for? All food handlers are required by European Union Regulation laws to go through an orientation training prior to starting a food handling job. This Level 2 Certificate in Food Hygiene and Safety for Retail course allows readers to learn about the basic food hygiene practices in order to be able to comply with all the legal requirements. This course is suitable for food handlers in any sector including fast-food outlets, takeaways, food trucks, bars, restaurants, hotels, cafes, hospitals, schools and colleges. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment & Certification: Once you complete all the lessons/units, you are required to sit an exam which is multiple-choice. The pass mark is 60%. After successfully passing the exam you can obtain your certificate of achievement at an additional cost of £9. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate in Food Hygiene and Safety for Retail is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Restaurateurs Hospitality managers Chefs Hotel and restaurant service staff Professional hygiene and safety officer. Level 2 Certificate in Food Hygiene and Safety for Retail Introduction to Food Safety and the Law 00:30:00 Bacteria and Microbiological Hazards 00:27:00 Physical, Chemical and Allergenic Hazards 00:25:00 Food Poisoning and Control Measures 00:23:00 Food Spoilage and Food Storage 00:25:00 Personal Hygiene 00:24:00 HACCP and Food Premises Part-01 00:27:00 HACCP and Food Premises Part -02 00:26:00 Cleaning 00:20:00 Mock Exam Mock Exam-Level 2 Certificate in Food Hygiene and Safety for Retail 00:20:00 Final Exam Final Exam-Level 2 Certificate in Food Hygiene and Safety for Retail 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview The food that provides the fuel for our body can turn against us if hygiene is overlooked. Learn the key skills and expertise to prepare and serve safe and hygienic food with our Food Hygiene Level 1 course. This course aims to educate you on core areas of food hygiene management.  In this course you will get the chance to acquire an overall understanding of food hygiene. The course will educate you on food contamination, food poisoning and other foodborne illnesses. Here, you will get to grasp a solid understanding of the waste disposal, cleaning and disinfection process. Furthermore, you will know how to maintain personal hygiene while preparing for food. Along with valuable skill sets, you will also receive a certificate of achievement. This certificate will boost your employability in the food industry. Join now! Course Preview Learning Outcomes Get an overall understanding of food safety Learn about food contamination and foodborne illnesses Understand the process of waste disposal, cleaning and disinfection process Know how to maintain personal hygiene Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Food Safety Management Personal Hygiene Management Who Should Take This Food Hygiene Level 1 Course? Whether you're an existing practitioner or an aspiring professional, this course is an ideal opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Food Hygiene Level 1 course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Food Hygiene Level 1 course will equip you with effective skills and abilities and help you explore career paths such as  Chef Food Safety Officer Restaurant Stuff Caterer Restaurant Owner Module 01:Introduction to Food Safety Introduction to Food Safety 00:07:00 Module 02: Contamination Contamination 00:14:00 Module 03:Food Poisoning and other illnesses Food Poisoning and other illnesses 00:11:00 Module 04:Personal Hygiene Personal Hygiene 00:11:00 Module 05: Waste Disposal, Cleaning and Disinfection Waste Disposal, Cleaning and Disinfection 00:13:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview Overlooking food hygiene can cause major health implications for those who consume it. Thus, for people working in the food industry, it is mandatory to maintain proper food hygiene. Our Food Hygiene Level 3 can be your perfect hygiene guide. First, you will get an overall understanding of food safety. Then, the course will help you recognise the role and responsibilities of food handlers. In the next modules, you will learn about Food Safety Management Systems and be able to enhance your knowledge of foodborne illnesses. The course will also cover derailed lessons on waste disposal, cleaning and disinfecting. You will also develop the ability to keep the food and the preparation area pest-free.  After the completion of the course, you will receive a recognised certificate of achievement. This certificate will enhance your employability in the food industry. Course Preview Learning Outcomes Understand the basic concepts of food safety Know the role and responsibilities of food handlers Acquire a detailed understanding of the Food Safety Management System Learn about different foodborne illnesses Grasp the key skills for waste disposal, cleaning and disinfecting Build your expertise in pest management Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Food Safety Management Hygiene Maintenance Pest Management Who Should Take This Food Hygiene Level 3? Whether you're an existing practitioner or an aspiring professional, this course is an ideal opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Food Hygiene Level 3 is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Certificate of Achievement After completing this course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates & Transcripts can be obtained either in Hardcopy at £14.99 or in PDF format at £11.99. Career Path​ This exclusive Food Hygiene Level 3 course will equip you with effective skills and abilities and help you explore career paths such as  Chef Food Safety Officer Restaurant Stuff Caterer Restaurant Owner Module 01:Introduction to Food Safety Introduction to Food Safety 00:08:00 Module 02:Contamination Contamination 00:15:00 Module 03:Food Poisoning and other illnesses Food Poisoning and other illnesses 00:11:00 Module 04:Food Safety Management Systems (FSMS) and HACCP Food Safety Management Systems (FSMS) and HACCP 00:08:00 Module 05:Laws and Legislation Laws and Legislation 00:18:00 Module 06:Personal Hygiene Personal Hygiene 00:11:00 Module 07:Pest Management Pest Management 00:09:00 Module 08:Roles and Responsibilities of Food Supervisors and food handlers Roles and Responsibilities of Food Supervisors and food handlers 00:07:00 Module 09:Training and Supervising Staff Effectively Training and Supervising Staff Effectively 00:06:00 Module 10:Waste Disposal, Cleaning and Disinfection Waste Disposal, Cleaning and Disinfection 00:13:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This Hotel & Hospitality Management Diploma with Holiday Representative Training will provide you with an understanding of the interrelationships between departments that drive performance in the hotel and resort industry. The course will introduce to the central philosophies of facilities and resource management, operating procedures and compliance requirements. You will focus on developing and maintaining effective teamwork and the management of staff relationships within a hospitality team. You will become proficient in developing food and beverage menus that meet cost requirements and the management of staff training processes. You'll learn about food service operations alongside a variety of academic disciplines, including foreign languages. This course covers a range of topics such as hotels, resorts, cruise ships, private / corporate owned restaurants and special catering events. You'll also be provided with cash handling, function, restaurant service, and barista skills. Who is this course for? Retail Customer Service and Visual Merchandising Training is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Retail Customer Service and Visual Merchandising Training is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Starting a Restaurant Are you ready for the challenge? 00:15:00 How to decide on a concept 00:30:00 Designing your restaurant 00:15:00 Friends and family 00:15:00 Writing a Business Plan 00:30:00 Insurance 00:15:00 Restaurant Organizations that you need to check out. 00:15:00 What are the best Catering Industry Trade Shows? 00:15:00 Managing a Restaurant Managing Yourself 00:30:00 Managing Others 00:30:00 Managing Your Money 00:15:00 Managing Your Food and Supplies 00:30:00 Managing Everything Else 00:30:00 Starting Food Catering Where You Work 00:15:00 Health and safety 00:15:00 Staff, Suppliers and Transport 00:00:00 Food Hygiene 01:00:00 Rules about Menus 00:15:00 Paperwork and Finances 00:15:00 Law 00:15:00 Food Business Food Business Basics 00:45:00 Put Together Your Business Concept 00:10:00 Identify Your Target Market 00:10:00 Identify Your Competition 00:10:00 Write A Mission Statement 00:10:00 Downline Basics 00:15:00 Equipment And Supplies 00:10:00 Marketing And Quality Control 00:10:00 Wrapping Up 00:05:00 Hospitality Introduction to Hospitality 00:15:00 Characteristics of the Hospitality Industry 00:15:00 Relationship Between the Hospitality Industry and Tourism 00:15:00 Types of Accommodation 00:15:00 Types of Room 00:30:00 Types of Hotel Guests 00:15:00 Hospitality Management Introduction to Hospitality Management 01:00:00 Influences Which Affect the Industry 00:05:00 The Development of the Hospitality Industry 00:05:00 Hospitality Brands 00:15:00 Accommodation 00:05:00 Food Service 00:05:00 Successful Quality Management 00:05:00 Holiday Representative Your Introduction to Becoming a Holiday Rep 00:15:00 Defining the Career of a Holiday Rep 00:30:00 Exploring the Various Types of Holiday Reps 00:30:00 Exploring the Origins and Growth of British Tourism 00:30:00 The Components of the Travel and Tourism Industry 00:15:00 Factors that Affect Your Career 00:30:00 Nailing the Teamwork Element Required to Surpass Expectations 01:00:00 The Standard Duties of Holiday Reps 00:15:00 The Legalities Holiday Reps Need to Know About 01:00:00 The Holiday Reps Role in Keeping their Guests Safe 00:30:00 Effective Handling of Customer Complaints 00:30:00 Administration Duties 00:15:00 Crushing It With Customer Services 00:30:00 Creating the Perfect Welcome Meeting 00:15:00 Guide to Selling Excursions 00:15:00 Preparing and Conducting Transfers Successfully 00:05:00 Tallying Floats and Converting Currencies 00:30:00 Mock Exam Mock Exam - Hotel & Hospitality Management Diploma with Holiday Representative Training 00:20:00 Final Exam Final Exam - Hotel & Hospitality Management Diploma with Holiday Representative Training 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

From identifying risks to record keeping, safeguarding is a compilation of various tasks and duties. Only a skilled individual can carry them out with proficiency and accuracy. So, if you are already working or wish to work in the safeguarding sector, it's high time to build your skills. Don't know where to start? We have the perfect solution for you. The Safeguarding Officer Training Level 3 course is the perfect place to start your training. It will give you the opportunity to get quality training from the comfort of your home. The course will provide you with a detailed overview of safeguarding. Here, you will learn the law and guidance related to safeguarding. The course contains valuable information on child abuse and sexual exploitation. In addition, the course will provide you with the skills required for risk assessment. You will develop a clear understanding of the reporting and record-keeping process. After completing the course, you will receive a certificate of achievement. This certificate will add significant value to your resume. Join now! At the end of this course, you will be able to: Learn the law and regulations regarding safeguarding Deepen your understanding of child abuse and child sexual exploitation Build the expertise required for risk assessment Know the process of reporting to disclosure Understand the principles of record keeping Why Choose Safeguarding Officer Training Level 3? Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Instant results upon completion of each assessment Certificates are available in both PDF and hard copy format Interactive, high-quality course content with 24/7 online access Full tutor support and learning assistance are included. ***Course Curriculum*** **Safeguarding Officer Training Level 3** Module 01: Introduction to Safeguarding Module 02: Laws and Guidance Module 03: Child Abuse Module 04: Child Sexual Exploitation Module 05: Responding to Disclosure and Reporting Module 06: Risks and Risk Assessment Module 07: Things to Do after Referral Module 08: Record Keeping Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion Upon passing the assessment, you will receive proper certification that is accredited by CPD. You can order your certificate at a cost of £10 for PDF and £29 for hardcopy certificate or both for £34. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Social workers, teachers, and other professionals who work directly with children and vulnerable adults. Managers and supervisors in organisations that deal with children and vulnerable adults. Volunteer coordinators and volunteers in organisations that work with children and vulnerable adults. Health and safety officers in organisations. Individuals who want to understand their responsibilities and obligations in safeguarding children and vulnerable adults. Anyone who wants to improve their knowledge and skills in safeguarding and child protection. Requirements You will not need any prior background or expertise to enrol in this course. Career path This Safeguarding Officer Training Level 3 course will provide detailed lessons on child safeguarding. Upon successful compilation of the course, you will be able to explore careers such as: Safeguarding Officer (Annual salary range £26,000- £37,000) Social Worker (Annual salary range £34,000- £67,000) Teacher (Annual salary range £31,000- £41,000)

Do you want to acquire the knowledge that will Help you Understand & Cope with your Asperger's Child? Asperger's syndrome is a developmental disorder that affects a child's ability to socialise and communicate effectively with others. Children with Asperger's syndrome typically present social awkwardness and an all-absorbing interest in specific topics. This course is designed for people who are caregivers for autistic individuals (Parents and Educators). This course aims to help you comprehend the world of Asperger's syndrome, spot the signs and symptoms of the syndrome spectrum so that you can help someone living with such a condition to live a richer life. Course Highlights Asperger Syndrome Awareness is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Asperger Syndrome Awareness into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 hour, 23 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Asperger Syndrome Awareness Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Asperger Syndrome Awareness is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Asperger Syndrome Awareness is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Football Referee Module 01: An Introduction to Football Refereeing 00:06:00 Module 02: Responsibilities of a Football Referee 00:07:00 Module 03: How to Become a Football Referee 00:11:00 Module 04: Law of the Game (Pre Match) 00:14:00 Module 05: Law of the Game (Common Rules) 00:10:00 Module 06: Law of the Game (During Game) 00:11:00 Module 07: Practical Guidelines and Latest Changes 00:11:00 Module 08: Diet and Fitness of a Football Referee 00:13:00

Do you want to acquire the knowledge that will Help you Understand & Cope with your Asperger's Child? Asperger's syndrome is a developmental disorder that affects a child's ability to socialise and communicate effectively with others. Children with Asperger's syndrome typically present social awkwardness and an all-absorbing interest in specific topics. This course is designed for people who are caregivers for autistic individuals (Parents and Educators). This course aims to help you comprehend the world of Asperger's syndrome, spot the signs and symptoms of the syndrome spectrum so that you can help someone living with such a condition to live a richer life. Course Highlights Asperger Syndrome Awareness is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Asperger Syndrome Awareness into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 hour, 50 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Asperger Syndrome Awareness Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Asperger Syndrome Awareness is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Asperger Syndrome Awareness is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Walking Safely in Icy Conditions Training Module 01: Introduction to Walking Safely in Icy Conditions 00:19:00 Module 02: Types of Ice 00:18:00 Module 03: Footwear and Equipment for Icy Conditions 00:18:00 Module 04: Walking Techniques for Balance and Stability 00:16:00 Module 05: Preventing Slips, Falls, and Injuries 00:22:00 Module 06: Reacting to Slips and Falls 00:17:00

Do you want to acquire the knowledge that will Help you Understand & Cope with your Asperger's Child? Asperger's syndrome is a developmental disorder that affects a child's ability to socialise and communicate effectively with others. Children with Asperger's syndrome typically present social awkwardness and an all-absorbing interest in specific topics. This course is designed for people who are caregivers for autistic individuals (Parents and Educators). This course aims to help you comprehend the world of Asperger's syndrome, spot the signs and symptoms of the syndrome spectrum so that you can help someone living with such a condition to live a richer life. Course Highlights Asperger Syndrome Awareness is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Asperger Syndrome Awareness into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 hour, 27 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Asperger Syndrome Awareness Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Asperger Syndrome Awareness is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Asperger Syndrome Awareness is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. British Cooking British Baking and Afternoon Tea 00:21:00 Classic British Breakfasts 00:14:00 Comforting British Dinners 00:14:00 Hearty British Lunches 00:14:00 Introduction to British Cooking 00:12:00 Puddings and Desserts 00:12:00

Description Conflict is an inevitable part of working life. And it's not always bad. But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors. And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you. So you need the tools to deal with conflict at work. And this course will give you them. More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold. Here are the main topics you'll cover: The sources of conflict How to listen The effect of personalities on conflict The ways people resist imposed ideas The signs and stages of conflict escalation The steps for de-escalating conflict Strategies for resolving conflict Five ways to handle conflict How to recover a broken (workplace) relationship Ongoing Project: Your Conflict Log During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions. Prior Experience The only prior experience you need is daily life. If you've been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won't need this course. However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. Your Tutor Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. We have you covered However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success. So, you see, we have you covered. This course will give you the tools to: Prevent conflict Reduce and reverse its escalation Handle full blown conflict and... recover from the effects of a conflict-induced relationship breakdown. What Will I Learn? Recognize the signs of conflict early, so you have a chance to stop it Reduce the incidence of conflict, by listening well Understand how conflict escalates, so you can stay calm and stop the escalation De-escalate conflict, so you bring your relationship back to normal Resolve conflict, using a variety of strategies and tactics Develop your resistance to being drawn into conflict Who is the target audience? Managers and supervisors at all levels Requirements No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course. Introduction to Your Conflict Management Course Welcome to the Course Dealing 00:03:00 What are Conflict and Conflict Management? 00:03:00 Understand the Keys to Conflict The Rational and Irrational Sources of Conflict 00:03:00 The Effects of Respect on Conflict 00:04:00 How to Use Respect to Help Resolve Conflict 00:05:00 How Misunderstandings Arise... and the Solution How Communication Works 00:05:00 How we Listen: The Four Listening Levels 00:05:00 How to Listen Well 00:04:00 Personality Types in Conflict How Personality Types Conflict 00:02:00 How Specific Personalities Clash at Work 00:04:00 How to Avoid Personality Clash 00:02:00 Escalation of Conflict Resistance: It's Not Conflict... yet. 00:02:00 The Onion Model of Resistance 00:07:00 The Signs of Conflict Escalation 00:03:00 De-escalating Conflict The Strategies for Handling Conflict 00:06:00 Conflict De-escalation Process 00:03:00 Conflict Handling Modes - The Thomas-Kilmann Model 00:02:00 The Five Thomas-Kilmann Modes 00:06:00 Getting Help from a Third Party 00:05:00 How to Recover from a Broken (Professional) Relationship 00:05:00 Closing Section Good Conflict and Bad Conflict 00:04:00 The Secret to Avoiding Conflict 00:03:00

Course Description Get instant knowledge from this bite-sized Workplace First Aid Training Part - 2 course. This course is very short and you can complete it within a very short time. In this Workplace First Aid Training Part - 2 course you will get fundamental ideas of the secondary survey, the key strategy of basic first-aid techniques, minor injuries and so on. Enrol in this course today and start your instant first step towards the secondary survey. Learn faster for instant implementation. Learning outcome  Familiarise yourself with secondary survey Understand the basic first-aid techniques Know how to deal with minor injuries at the workplace Understand the secondary illness loss of responsiveness and CPR How Much Do First Aiders Earn? Senior - £34,000(Appx.) Average - £20,000(Appx.) Starting - £17,000(Appx.) Requirement Our Workplace First Aid Training Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Workplace First Aid Training Part - 2 Module 01: Secondary Survey 00:17:00 Module 02: Basic First-Aid Techniques 00:36:00 Module 03: Dealing with Minor Injuries at the Workplace 00:39:00 Module 04: Secondary Illness Loss of Responsiveness and CPR 00:14:00 Assignment Assignment - Workplace First Aid Training Part - 2 00:00:00