57893 Courses

In today’s customer-focused world, the ability to handle complaints effectively is a crucial skill for anyone in customer care. The "Complaints Handling for Customer Care Course" is designed to help you master the art of managing customer concerns with confidence, turning potential issues into opportunities for improvement. Whether you're working in retail, hospitality, or any other service-based industry, knowing how to navigate a complaint professionally can make all the difference in maintaining customer loyalty and enhancing the reputation of your business. This course is ideal for those who want to develop a calm, collected approach to complaint management. You’ll learn how to listen actively, respond appropriately, and find solutions that satisfy both the customer and the business. No longer will complaints seem like a daunting task – with the skills gained from this course, you’ll be equipped to deal with even the most difficult situations, improving customer satisfaction and contributing to long-term business success. Join today and gain the skills to transform customer feedback into a tool for growth and success in any customer-facing role. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Complaints & Customer Value Module 02: Building Rapport & Trust Module 03: Effective Communication Module 04: Handling Various Customer Types Module 05: Customer-Centric Complaint Resolution Module 06: Proactive Complaint Prevention and Service Recovery Module 07: Advanced Technology and Tools in Customer Care Learning Outcomes: Master complaint resolution for enhanced customer satisfaction. Develop effective communication strategies for diverse customer interactions. Implement proactive measures to prevent and address complaints. Build lasting rapport and trust with customers for enduring relationships. Navigate various customer types with confidence and empathy. Utilise advanced technology and tools for efficient customer care. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals Sales and support representatives Retail and hospitality staff Call centre agents Frontline staff in any industry Individuals seeking a customer-focused career change Entrepreneurs and small business owners Anyone aiming to excel in customer care roles Career path Customer Service Representative Complaints Handler Call Centre Agent Retail Associate Client Support Specialist Frontline Customer Care Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

**Urban Farming and Gardening - CPD Accredited Course - Free Certificate** Imagine turning rooftops, balconies, and tiny backyards into green, food-growing spaces without needing a plot of countryside. The Urban Farming and Gardening Course is made for those who fancy swapping concrete for courgettes and kerbsides for kale. This course explores how to grow your own produce in the heart of the city, whether you're using containers, raised beds, or vertical planters. With more people craving fresher food and a greener lifestyle, urban gardening is no longer a quirky hobby—it’s fast becoming a smart, sustainable way of living. Inside this course, you’ll discover soil secrets, composting tricks, seasonal planting know-how, and how to keep things blooming even in the smallest spaces. Whether you're a total beginner or the sort who names their tomatoes, this course covers a wide range of topics to help you turn your grey space into a green one. No muddy boots required—just a keen interest in growing food with style, patience, and a bit of urban charm. Key Features The Key of Urban Farming and Gardening: This Urban Farming and Gardening Course is CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive Farming and Gardening course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum The Course Curriculum of Urban Farming and Gardening: Module 1: Introduction to Urban Farming and Gardening Module 2: Essential Gardening Tools and Equipment Module 3: Planning and Budgeting for Urban Farming Module 4: Soil Preparation and Planting Techniques Module 5: Pest Management and Plant Health Module 6: Sustainable Practices in Urban Farming Module 7: Plant Care and Harvesting Module 8: Design and Construction for Urban Gardens Learning Outcomes of Urban Farming and Gardening : Gain knowledge about the principles and practices of sustainable agriculture Learn various techniques for cultivating crops, herbs, and other plants in urban settings Understand the importance of soil health and learn techniques for soil testing, amending soil Acquire knowledge about selecting appropriate plants for urban environments Learn efficient water usage techniques, irrigation methods, and water conservation practices Understand common pests and diseases affecting urban crops and develop strategies for prevention and organic pest control methods Accreditation This Urban Farming and Gardening course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this Urban Farming and Gardening course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Urban Farming and Gardening Aspiring Urban Farmers can enroll this Urban Farming and Gardening course Community Garden Enthusiasts can enroll thisUrban Farming and Gardening course Gardening Enthusiasts can enroll thisUrban Farming and Gardening course Sustainable Agriculture Advocates can enroll thisUrban Farming and Gardening course Researchers and Scientists can enroll thisUrban Farming and Gardening course Environmentalists can enroll thisUrban Farming and Gardening course Career path Urban Farming and Gardening Environmental Advocate Permaculture Designer Sustainability Coordinator Greenhouse Manager Urban Agriculture Consultant Horticulturist Farm-to-Table Coordinator Agricultural Educator Community Gardener Urban Farmer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Overview of Foster Care Training Course Unveil the transformative world of foster care with our comprehensive course on Foster Care Training Course. With over 65,000 children living in foster care in the UK, the demand for knowledgeable, skilled, and dedicated foster carers is immense. This Foster Care Training Course provides an in-depth exploration of the foster care landscape, from understanding the roles of carers to the legal and financial aspects of fostering. If you're driven by a passion for making a difference in the lives of children, this Foster Care Training Course will provide you with the knowledge you need to navigate the complexities of fostering. This Foster Care Training course covers the following topics: Comprehend the concept and types of foster care. Understand the essential roles of foster carers. Identify the skills and requirements needed for fostering. Familiarise yourself with the process of becoming a foster carer. Grasp knowledge about foster care allowances and payments. Learn the legal aspects and the impact of fostering on families. Get a Quick Look at The Course Content: This Foster Care Training Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Foster Care Training Course. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Foster Care Training Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Foster Care Training Course is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Foster Care Training Course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Foster Care Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Foster Care Training Module 01: Introduction to Foster Care 00:10:00 Module 02: Foster Care-Definition and Types 00:15:00 Module 03: Role of Foster Careers 00:15:00 Module 04: Fostering Skills and Requirements 00:10:00 Module 05: Becoming a Foster Carer 00:45:00 Module 06: Foster Care Allowances and Payments 00:10:00 Module 07: Fostering Laws and Regulations 00:20:00 Module 08: The Impact of Fostering on the Foster Family 00:15:00 Assignment Assignment - Foster Care Training Course 00:00:00

Overview of IT Security Basics The world of IT security is growing fast. Every day, businesses face new cyber threats. They need skilled professionals to protect their data. This creates a huge demand for IT security experts. Our "IT Security Training Basics" course is perfect for anyone wanting to start in this field. You will learn the key parts of IT security, from network and operating system security to cryptography and web security. Each module is designed to give you a strong foundation and practical knowledge. This course is easy to follow and packed with useful information. It covers the latest trends and threats in IT security. By the end of the course, you will have the skills needed to help protect important information from cyberattacks. Join now and be part of the exciting world of IT security. Become proficient in IT Security Training Basics by grasping all the essential knowledge from our top-quality course step by step. Enrol now to ensure that your IT Security Training Basics mastery is not limited to only conceptual frameworks! This IT Security Training Basics will assist you in standing out from the crowd and being more efficient in your chosen area of expertise. Furthermore, if you require assistance with the IT Security Training Basics, we will provide experts who will support and guide you. So, add this IT Security Training Basics to your cart and boost your personal and career development. In this IT Security Training Basics, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your IT Security Training Basics career. Enrolling in the IT Security Training Basics can assist you in getting into your desired career faster than you ever imagined. So, without further ado, start now! Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the IT Security Basics course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This IT Security Basics is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the IT Security Basics course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this IT Security Basics Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Module 01: Introduction to IT Security Introduction to IT Security 00:16:00 Module 02: Security Policies and Procedures Security Policies and Procedures 00:16:00 Module 03: Network Security Network Security 00:13:00 Module 04: Operating System Security Operating System Security 00:14:00 Module 05: Cryptography and Encryption Cryptography and Encryption 00:15:00 Module 06: Web Security Web Security 00:14:00 Module 07: Wireless Security Wireless Security 00:13:00 Module 08: Emerging Trends in IT Security Emerging Trends in IT Security 00:15:00

This short workshop is designed to walk you through the basics of creating a pen portrait of your ideal customer – in this case, teachers. Understand what they want and need, hone your messaging and move towards increasing your visibility.

An Introduction to Payroll Accounting   Course Description   Copyright Ross Maynard 2021   Course Description Welcome to an Introduction to Payroll Accounting.   This course provides an overview of payroll accounting. It is aimed at accountants and business managers and owners new to payroll accounting and looking for straightforward coverage of the key elements and features of payroll. In this course we will cover the core elements of payroll; how gross pay is calculated; and issues when dealing with tips and benefits in kind. We’ll also look at tax-exempt deductions and the statutory deductions from pay. We’ll review the main elements of payroll taxation and social security contributions including the terminology used in the United States, Canada and the United Kingdom. And we’ll cover the calculation of Net Pay – that is the amount that the employee actually receives in their bank account. Finally we’ll explore the main journal entries required in the accounts. The principles and structure of payroll accounting are common across many jurisdictions, and the learning in this course applies in many countries of the world. For this reason, the course does not go into the detail of any country-specific legislation or regulations, and does not cover the particular tax rates, tax bands or deduction rates that apply in different jurisdictions. This course provides a grounding in the principles and structure of payroll accounting whatever your country of operation. I hope you enjoy it.     Key Learning Points  On completion of the course, delegates will be able to: Describe the main components of payroll including allowances, taxes and deductions. Explain the terms Gross Pay, Taxable Pay and Net Pay Identify the statutory taxes and deductions applicable in the United States, Canada and the United Kingdom Complete the main Journal Entries required to process payroll Describe the elements recorded in a Payroll Register     Curriculum Lesson 1: First Principles in Payroll Accounting Lesson 2: Getting to Gross Pay Lesson 3: Allowances and Deductions Lesson 4: Income Taxes and Social Security Contributions Lesson 5: The Calculation of Net Pay Lesson 6: Specific Payroll Terminology for the United States, Canada and the United Kingdom Lesson 7: Payroll Journal Entries Lesson 8: Final Thoughts on Payroll Accounting Appendix: The Payroll Register     Pre-Course Requirements There are no pre-course requirements     Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

This Advanced Diploma in Real Estate provides you with the skills needed to be a successful and professional real estate agent, exploring best practices from across the industry. The course will teach you all the basics. Developed in partnership with industry professionals, this course covers an array of topics, such as agent specializations, holding open houses and networking skills. You will also learn about home loans and how to help your clients avail it. On completion, you will be able to sell properties and convince clients that what you are selling is worth the investment. Who is this course for? Advanced Diploma in Real Estate is suitable for anyone who want to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Real Estate is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Real Estate What Is Real Estate Investing? 00:10:00 Basic Rental Properties 00:10:00 Why invest in property? 00:05:00 Investment After Brexit 00:10:00 Recent Housing Market Developments 00:05:00 Managing Client Expectation 00:05:00 Best Practices of Customer Service 00:05:00 Customer Life Cycle 00:05:00 Tenant Retention 00:05:00 Real Estate Marketing 00:10:00 Legal System & Real Estate UK An Introduction to the UK legal system 00:05:00 Different Types of Investment Structures 00:05:00 Commercial Leases 00:05:00 Title & Registration 00:05:00 Finance in Real Estate 00:05:00 Investment Purchase Procedure 00:05:00 Acquisition Costs 00:05:00 Land Usage 00:05:00 Planning & Environment 00:05:00 Investment Structure & Key Legislations 00:05:00 Property Development What is Property Development? 00:05:00 The Players in the Property Market 00:05:00 The Risks of Property Development 00:05:00 The Stages of a Property Development 00:05:00 Site Identification and Acquisition 00:05:00 Property Management 00:05:00 Real Estate USA Selecting The Best Properties 00:05:00 Leasing Instead Of Selling 00:05:00 Buyers Interest 00:05:00 Be Zone Conscious 00:05:00 Home Loans 00:05:00 Knowing When You're Ready To Buy 00:05:00 Is Your Lake Home For Sale? 00:05:00 Living The Waterfront Lifestyle Every Day 00:05:00 How To Locate Waterfront Property Rentals 00:05:00 Real Estate Front 00:05:00 How To Maintain Waterfront Property 00:05:00 All About Real Estate Clients 00:05:00 Real Estate Evaluation 00:05:00 Are You Ready To Buy Your First Property? 00:05:00 Finding The Actual Real Estate For Sale 00:05:00 Home Shopping: The Smart Way 00:05:00 How Much Land Do You Need? 00:05:00 Real Estate Investments 00:05:00 Manufacturing Real Estate Numbers 00:05:00 Waterfront Real Estate 00:05:00 Purchasing A Home Beside A Lake 00:05:00 Additional Supporting Material Fundamentals of Real Estate Development 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Real Estate 00:20:00 Final Exam Final Exam- Advanced Diploma in Real Estate 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Elevate your business acumen with our Mini MBA program. Explore key business theories, leadership, accounting, strategic management, and more. Position yourself to excel in the global business environment with this condensed, power-packed course.

🚀 Elevate Your Revenue Game with 'Optimizing Revenue: Unveiling the Factors that Shape Pricing - Part 3 - Influencing Price Dynamics' 🚀   🌟 Are you ready to unlock the secrets behind pricing strategies that drive maximum revenue? Welcome to the third installment of our groundbreaking series - 'Optimizing Revenue: Unveiling the Factors that Shape Pricing.' Get ready to delve deep into the heart of pricing dynamics and emerge as a master of revenue optimization.   📚 Course Curriculum: Module 1: Introduction 🔍 Dive into the world of revenue optimization as we set the stage for a transformative learning experience. Understand why pricing is the linchpin of business success and how it can shape the destiny of your enterprise. Module 2: Understanding Price Influencers 🔑 Unravel the mysteries behind what makes customers tick when it comes to pricing. Explore the psychological factors, market trends, and competitor analysis that play a pivotal role in shaping your pricing strategy. Gain insights into consumer behavior that will empower you to set prices that resonate and drive conversion. Module 3: Calculate Your Score 📊 It's time to put theory into practice. Learn how to assess and calculate your pricing score by evaluating the factors influencing your business. This hands-on module equips you with the tools and frameworks needed to optimize your pricing strategy for maximum revenue.   🌈 Why Enroll in This Course? ✨ Strategic Insights: Gain a comprehensive understanding of the key influencers that shape pricing, empowering you to make informed decisions that drive revenue growth. ✨ Practical Application: Move beyond theory with real-world exercises and case studies. Apply your newfound knowledge to calculate your pricing score and see immediate results. ✨ Industry-Leading Instructors: Learn from seasoned experts who have mastered the art and science of revenue optimization. Benefit from their wealth of experience and stay ahead of the curve. ✨ Community Support: Join a thriving community of like-minded professionals. Exchange ideas, seek advice, and build valuable connections as you embark on your pricing optimization journey.   🎓 Who Should Enroll: Business Owners Entrepreneurs Marketing Professionals Product Managers Sales Executives Anyone seeking to maximize revenue through strategic pricing   💡 Don't miss out on this opportunity to revolutionize your pricing strategy! Enroll now and unleash the full potential of your business. Your optimized revenue awaits!     Course Curriculum Module 1- Introduction Pricing Influencers Explained 00:00 Module 2- Understanding Price Influencers Pricing Variable 1 - Competition 00:00 Pricing Variable 2 - Demand 00:00 Pricing Variable 3 - First of a Kind 00:00 Pricing Variable 4 - Uniqueness 00:00 Pricing Variable 5 - Scarcity 00:00 Pricing Variable 6 - Quality 00:00 Pricing Variable 7 - Margin 00:00 Pricing Variable 8 - Customer Perception of Value 00:00 Module 3- Calculate Your Score Scoring Your Pricing Influencers 00:00

Mythology 101: Gods and Heroes Course invites you into the fascinating world of legendary figures, gods, and epic tales from ancient civilisations. Unravel the stories that shaped cultures, from the mighty gods of Greece and Rome to the heroics of legendary warriors in Norse and Egyptian myths. This course offers a deep dive into the vibrant myths that have influenced art, literature, and even modern-day storytelling. You'll explore the symbolism behind these figures, understand the timeless themes of power, betrayal, and destiny, and gain insights into how these stories still resonate today. Through this course, you will come to appreciate how mythology continues to inform our understanding of human nature. It’s not just about ancient stories; it’s about understanding the core elements of human experience—bravery, love, sacrifice, and triumph over adversity. Whether you're a fan of classic literature, history, or simply curious about the gods and heroes that have stood the test of time, this course will provide you with a fresh perspective. Prepare to engage with mythological themes in a way that connects the ancient with the modern, enriching your understanding of culture, belief, and storytelling. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Mythology Module 02: Mythology of Ancient Greece Module 03: Mythology of Ancient Rome Module 04: Norse Mythology Module 05: Egyptian Mythology Module 06: Mythology of the Americas Module 07: Mythology in Other Cultures Module 08: Mythological Interpretation Learning Outcomes: Analyse the cultural influences on ancient mythologies. Interpret the symbolism inherent in various mythological narratives. Compare and contrast the key figures in different mythologies. Explore the impact of mythology on contemporary culture and art. Develop critical thinking through mythological interpretation. Appreciate the global diversity in mythological storytelling. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Literature enthusiasts History buffs Cultural studies enthusiasts Students of anthropology Those intrigued by storytelling Individuals exploring global perspectives Those seeking a deeper understanding of human culture Curious minds eager to unravel the mysteries of mythology Career path Museum Curator Cultural Heritage Researcher Academic Researcher in Comparative Mythology Archivist Specialising in Ancient Texts Cultural Consultant Writer/Author specialising in Mythological Themes Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.