10735 Courses

Advanced Professional Certificate Courses These are short online certificate courses of a more advanced nature designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD). Advanced Professional Certificate in Global Tourism and Hospitality The course introduces the learner to concepts and challenges in global tourism to effectively plan and manage tourism destinations sustainably and responsibly.The course also aims to provide concepts in branding and pricing to the global tourism sector.After the successful completion of the course, you will be able to; Understand the role of global tourism and hospitality in the travel industry Understand key issues and influences affecting global tourism and hospitality Understand the development of new areas of growth in the global tourism and hospitality industry Accreditation  All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. Entry Requirements There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate to the following audience. CEO, Director, Manager, Supervisor Event Manager Hotel Director Tourism Manager Restaurant Managers Hospitality Manager Guest Services Manager Social Worker - Environment

This is NOT a Programming course, the Goal is to understand how to build a Game Design Canvas for any type of Gaming Project you have. You will learn about many different aspects of Game Design that make a game be a game, with clear explanations and examples. The Goal is to understand how to create projects from scratch and develop them using project management tools, brainstorming techniques and tips to make games that make sense. First you show you how to find the Purpose of your project and define metrics according to your goals. What you'll learn Structure Game Projects Manage Game Development Processes Organize your game ideas Prototype quickly Requirements There are absolutely no prerequisites to take this course. Who is the target audience? People who want to learn about the Games Creation People who want to understand Game Theory Anyone who plans to work with Games in any area People who want to be Game Project Managers People who want to become Great Game Designers Humans that want to create a Bionic eye and play games as a Game Designer Introduction Introduction FREE 00:01:00 The Game Design Canvas 00:05:00 Brainstorming 00:04:00 Your First Game 00:04:00 Kanban Trello 00:06:00 Game Purposes 00:05:00 Red Sign-Pre Definitions Platforms 00:07:00 Number Of Players 00:08:00 Target Audience 00:05:00 Duration 00:04:00 Yellow Sign-Core Genre 00:07:00 Mechanics 00:04:00 Story And Theme 00:04:00 Green Sing-Gameplay Goals 00:04:00 Interaction 00:05:00 Obstacles 00:05:00 Rules 00:06:00 Ending Thanks and Congratulations 00:01:00 Course Certification

Course Overview Are you lacking energy and drive? Do you struggle to organise your day and workload? The Energy and Time Management Masterclass will show you how to boost your energy and manage your time more effectively to maximise productivity. It will teach you tips and best practices for reducing stress, syncing your body clock, setting effective goals, and eating the right foods to enhance brain function. By the end of this course, you will have a wide range of life skills that can be applied in your professional and personal life. You will be able to apply the lessons learned to structure your day better, minimise time wastage, and optimise your energy levels to achieve your personal and professional goals. This best selling Energy and Time Management Masterclass has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Energy and Time Management Masterclass is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Energy and Time Management Masterclass is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Energy and Time Management Masterclass is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Energy and Time Management Masterclass, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Energy and Time Management Masterclass will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Energy and Time Management Masterclass to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Highlights of the Course Course Type: Online Learning Duration: 5 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about mental freedom Understand the core competencies and principles of mental freedom Explore the various areas of mental freedom Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert psychologist Mental Toughness Training Program Course Master the skills you need to propel your career forward in mental freedom. This course will equip you with the essential knowledge and skillset that will make you a confident psychologist and take your career to the next level. This comprehensive mental toughness training program course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this mental freedom course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective mental freedom practice and equip you with the essential skills, confidence and competence to assist you in the mental freedom industry. You'll gain a solid understanding of the core competencies required to drive a successful career in mental freedom. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for psychologist or for people who are aspiring to specialise in mental freedom Enrol in this mental toughness training program course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive mental toughness training program course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this mental freedom can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This mental toughness training program course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This mental toughness training program course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This mental toughness training program course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction Meet The Instructor - Goals - Beginning Concepts Meet The Instructor and Goals 00:10:00 Beginning Concepts - Key Life Areas 00:30:00 Assertiveness - Faith - Rules 00:15:00 Moving From Pain To Power Beginning Coping Skills 00:13:00 “Importances” - Forgiveness - Starting Over 00:15:00 Growth - Self Evaluation - Letting Go 00:14:00 Beating Stress - Guilt & Worry - “Explanatory Style” 00:17:00 Coping Skills and Life Strategies “Life Is Hard” - Responsibility - “Dirty Secret Of Psychology” 00:13:00 NLP - Visualization - Mind/Body - Sleep 00:25:00 Perfectionism - Maladaptive Behaviors - Reality Therapy 00:19:00 Fear - Illusion Of Weakness - Reframing 00:17:00 Still More Coping Skills and Life Strategies Relationship Skills - ProActive - Journaling 00:16:00 Secondary Gains - Understanding - Choosing Your Emotions 00:19:00 “Emotional Timer” - Trust - Fairness - ZEN 00:17:00 GIGO - Meditation - Escape - Things that Don't Exist 00:19:00 Final Thoughts Final Thoughts and Tools 00:20:00 Final Assessment Assessment - Mental Freedom: From Pain To Power 00:10:00 Obtain Your Certificate Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Palliative Care: Palliative Care Introducing Our Palliative Care Online Course: Providing Compassionate Support for Patients and Families Are you a healthcare professional looking to enhance your knowledge and skills in palliative care? Look no further! Our comprehensive Palliative Care: Palliative Care course is designed to equip you with the expertise and confidence needed to provide compassionate support to patients and their families during the most challenging times. Palliative Care lays the foundation for understanding palliative care: Palliative Care. This Palliative Care: Palliative Care course focuses on improving the quality of life for patients facing life-limiting illnesses. Understanding the goals of care is essential in palliative care: Palliative Care practice. In this Palliative Care: Palliative Care course, you will delve into the various goals that guide decision-making and treatment planning, such as symptom management, maintaining dignity, and promoting emotional well-being. Providing quality care at the end of life is a fundamental aspect of palliative care: Palliative Care. ***Others Benefits of Palliative Care: Palliative Care Course Free PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Palliative Care: Palliative Care Training course ] Palliative Care: Palliative Care Course Curriculum of Palliative Care: Palliative Care Training Course Industry Experts Designed this Palliative Care: Palliative Care Training course into 06 detailed modules. Module 1: Palliative Care Module 2: Goals of Care Module 3: Advance Care Planning Module 4: Psychological Disorders Module 5: Psychological Therapy Module 6: Quality Care at the End of Life Assessment Method of Palliative Care: Palliative Care Training Course After completing each module of the Palliative Care: Palliative Care Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Palliative Care: Palliative Care Training Course After completing the MCQ/Assignment assessment for this Palliative Care: Palliative Care Training Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Palliative Care: Palliative Care Training Course Requirements Palliative Care: Palliative Care Training Course There is no specific requirement to enrol for this Palliative Care: Palliative Care Training Course. However, you need to be over 16. Career path Palliative Care: Palliative Care Training Course Certificates Certificate of completion Digital certificate - Included

Getting Started The CMI Level 6 Diploma in Professional Management and Leadership Practice is designed for individuals wishing to develop their professional and leadership skills and who will have the knowledge, skills and behaviours to drive business activities in a senior management and leadership role. The CMI Level 6 Diploma in Professional Management and Leadership Practice is an extensive course and ideal for you if you are a practising or aspiring manager in a role such as: Senior Manager Regional Manager Specialist Manager (with expertise in a specific business or technical function such as quality, finance, risk, marketing, sales IT, human resources etc.) Director You'll have a wide range of modules to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits For learners: Develop professional management and leadership practices Enhance the skills required for the level of responsibility at the senior management level For organisations: Carry out business activities in a senior management and leadership role Provide you with extensive knowledge of management skills focusing on the specific areas appropriate to you and your workplace Key Highlights Are you aspiring for the next Senior Management or Director position that opens up and has a growth mindset? The CMI Level 6 qualification in Professional Management and Leadership Practice offered by the School of Business and Technology London aims at individuals with the knowledge, skills and behaviours to drive business activities in a senior management and leadership role. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 6 Professional Management and Leadership Practice can open many career pathways including, but not limited to: Senior Manager - With an estimated salary of £ 75,270 per annum Regional Manager - With an estimated salary of £ 52,379 per annum Specialist Manager With an estimated salary of £56,872 per annum Director - With an estimated salary of £78,867 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 12 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Get Foundation Chartered Manager status upon course completion Fast Track to Chartered Manager status. You will be eligible to apply for Chartered Manager status, the ultimate professional accolade for managers, after completing the course and with 3+ years of experience in a managerial role. Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 3000 to 4,000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for practising or aspiring senior managers. You don't need any formal qualifications to study the CMI Level 6 Diploma in Professional Management and Leadership Practice. However, to be eligible for this course, you must:  Be 19 years of age and over Have some management experience in the junior, middle or senior level Possess the ability to complete the Level 6 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression We would recommend the below qualifications as a possible progression route, once completing the Level 6 Diploma in professional Management and Leadership Practice qualifications: CMI Level 7 Qualifications. Why gain a CMI Qualification? The CMI Level 6 Diploma in Professional Management and Leadership Practice is perfect if you are a practising or aspiring senior manager and want to improve your management and leadership skills through effective decision-making and strategic leadership. You will develop professional management and leadership practices and enhance the skills required for the level of responsibility at the senior management level. You can fast-track to apply for Chartered Manager status, the ultimate professional accolade for managers, after achieving the CMI Level 6 Diploma in Professional Management and Leadership Practice qualification and with at least three years of experience in a managerial role. You may also wish to further your ongoing personal and professional development by accessing other CMI courses, such as the CMI Level 7 courses in Management and Leadership. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 6 Diploma in Professional Management and Leadership Practice, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Professional Management and Leadership Practice Reference No : CMI 601 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the influence of organisational context on management and leadership practice. 2. Understand the practice of professional management and leadership. UNIT2- Managing the Customer Experience Reference No : CMI 522 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the principles of managing the customer experience. 2. Understand the customer journey in the context of an organisation. 3. Know how to manage the customer experience. UNIT3- Using Reflective Practice to Inform Personal and Professional Development Reference No : CMI 525 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the value of reflective practice to inform personal and professional development. 2. Know how to apply reflective practice to inform personal and professional development. UNIT4- Developing, Managing and Leading Individuals and Teams Reference No : CMI 602 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the principles for developing, managing and leading individuals and teams. 2. Know how to develop, manage and lead individuals and teams to achieve results. UNIT5- Managing Stakeholder Relationships Reference No : CMI 509 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the different types and value of stakeholder relationships. 2. Understand the frameworks for stakeholder management. 3. Know how to manage stakeholder relationships. UNIT6- Managing Risk Reference No : CMI 518 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the scope of business risk management. 2. Understand the process for managing business risk. UNIT7- Organizational Culture Reference No : CMI 603 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the role of culture within organisational contexts. 2. Understand approaches required to make and sustain cultural change. UNIT8- Leading Equality, Diversity and Inclusion Reference No : CMI 613 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the context for leading equality, diversity and inclusion. 2. Know how to lead equality, diversity and inclusion in an organisational context. UNIT9- Principles and Practices of Ethical Decision Making Reference No : CMI 614 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand ethical decision making within organisational contexts. 2. Know how to make an ethical decision. UNIT10- Strategic Programme and Project Management Reference No : CMI 604 Credit : 9 || TQT : 90 LEARNING OUTCOME 1. Understand programmes and project management in an organisational context. 2. Understand factors and approaches for delivering a strategy for a programme or project management. UNIT11- Coaching Skills for Leaders Reference No : CMI 612 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the benefits, types and application of coaching used by leaders. 2. Know the skills, techniques and approaches required by leaders to coach. UNIT12- Innovation and Change Reference No : CMI 605 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand innovation and change within an organisational context. 2. Know how to drive innovation and change. UNIT13- Leading Quality Management Reference No : CMI 609 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the factors which influence organisational approaches to quality management. 2. Know how to lead quality management to achieve strategic objectives. UNIT14- Principles and Practices of Policy Development Reference No : CMI 610 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the context in which a policy is developed. 2. Know how to develop, implement and evaluate policy. UNIT15- Knowledge Management Reference No : CMI 611 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand knowledge management within organisational contexts. 2. Understand the human and cultural dimensions of knowledge management. 3. Know how to develop a strategy to drive knowledge management in an organisational context. UNIT16- Developing and Leading Strategy Reference No : CMI 606 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand approaches to developing organisational strategy. 2. Know how to develop and lead operational strategy to achieve a strategic aim. UNIT17- Procurement, Purchasing and Contracting Reference No : CMI 607 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the principles of procurement, purchasing and contracting within organisational contexts. 2. Know how to apply the principles of procurement, purchasing and contracting to achieve an operational requirement. UNIT18- Strategic Corporate Social Responsibility and Sustainability Reference No : CMI 608 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand corporate social responsibility and sustainability in organisational contexts. 2. Know how corporate social responsibility and sustainability is applied in an organisational setting. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

If you have an interest in learning how to coach and working as a supervisor to achieve a formal qualification in the practice of supervision? Then Coaching and Supervising Diploma is just for you! A life coach is someone who help you to attain the goals in life. On the other hand, supervision the act of watching a person or activity and making sure that everything is done correctly and orderly. Coaching and supervising might have a slight difference, but both have the same purpose, which is to enable you in growth and development of your personal and professional life respectively. Firstly, you will learn about life coaching and mentoring basics. Following that, you will learn about coaching theories and outlook, its process and delivery system, self-improvement through motivation, setting goals and stress management. The course also explains about the basic skills of supervision including the qualities of a great supervisor and the principles of leadership, building trust, essential tips and tricks of time management, managing relationships through communication, and removing conflicts. This diploma course leads you to become a successful coach and supervisor as well as accomplish the needs of the organization. So register now and get benefit from this course. Learning Outcomes: Adjust to the supervisor's role with confidence. Develop your skills in listening, asking questions, resolving conflict and giving feedback to employees. Identify key attitudes that you can develop to enhance your supervisory skills. Use time management and planning techniques to maximize your success. Develop a technique for giving instructions that are clear and understood. Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent. Routes to give a priority, strategy, and learn how to manage their time Get knowledge of recognizing their basic leadership methods Know how to improvise some adaptability so as to implement other leadership features Means to encounter the requirements of employees as well as your colleagues by dint of communication and coaching. Paths to transform conflict an effective mean for creative, well-cycled solutions to the problems you are dealing with. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Coaching and Supervising Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Coaching and Supervising Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Coaching and Supervising Diploma - Updated Version Introduction to Coaching and Mentoring 00:28:00 Coaching and Mentoring: Objectives & Processes 00:33:00 Ethical Aspects of Coaching and Mentoring 00:35:00 Coaching and Mentoring Models - Part 01 00:30:00 Coaching and Mentoring Models - Part 02 00:31:00 Effective Communication Skills 00:28:00 Personal Skills 00:27:00 Management Skills 00:26:00 Functional Skills 00:35:00 Coaching and Supervising Diploma - Old Version Module : 1 Defining Coaching and Mentoring 00:15:00 Coaching Assessment Review 00:05:00 Interpersonal Communication Skills 00:15:00 Critical Coaching Skills 00:05:00 Setting Goals with SPIRIT 00:15:00 Learning Styles and Principles 00:15:00 The Benefits/Consequences Matrix 00:15:00 Skills in the Coaching 00:15:00 Giving Effective Feedback 00:15:00 Module : 2 Making the Transition 00:15:00 Key Behaviors and Attitudes 00:15:00 Setting Goals as Supervisor 00:15:00 Planning for Success 01:00:00 Communication Skills 00:30:00 Active Listening Techniques 00:15:00 Giving Feedback 00:30:00 Giving Instructions 00:15:00 Orders, Requests, and Suggestions 00:15:00 Managing Conflict 00:15:00 Managing Challenging Situations 00:30:00 Module : 3 What's Your Type? How About Mine? 00:45:00 Understanding Leadership 00:45:00 Manage Your Time and Your Energy 00:45:00 Employee Development Models 00:30:00 Dealing with Conflict and Difficult Issues 00:15:00 What Successful Leaders Do 00:15:00 Mock Exam Mock Exam- Coaching and Supervising Diploma 00:30:00 Final Exam Final Exam- Coaching and Supervising Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: Determine what drives customers' purchases and the various conversational tenses. Describe the many methods and instruments that may be applied to leave clients with a favourable impression. Explore the steps involved in defining goals and benchmarks to build an effective call centre team. State the important terms and procedures that can help you get ready for a sales call. Analyse the strategies you may use to overcome the objections and rejections of clients. Determine the procedures necessary to turn calls into sales. Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Sales: Psychology of Customers Course 05: Telesales Executive Training Course 06: Facilities Management Level 3 Course 07: Data Protection and Data Security Level 2 Course 08: Effective Communication Skills Diploma Course 09: Public Speaking and Presentation Skill Course Course 10: The Formula to Talk with Strangers Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who would benefit from enrolling in our Call Centre Training course include: Aspiring people who want to work in a call centre. Representatives, customer service managers, and technical support specialists. Sales representatives who handle customer interaction. People who want to learn about call centres for future benefits. Requirements This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. Career path Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: Training Officer: £15,000 to £35,000 Call Centre Operator: £15,000 to £28,000 Receptionist: £15,000 to £22,000 Certificates Certificate of completion Digital certificate - Included

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support

The Time Management Mastery Level 2 course is ideal for anyone looking to boost their efficiency and productivity in the workplace or at home. It covers key time management tools and strategies for ensuring an organised workspace, home and mind. You will also gain an insight into how environment can affect your productivity, so you can make the necessary changes to promote maximum efficiency at your workplace or home office. There are no specific entry requirements for this course, which is open to anyone looking to learn more about effective time management. Gain valuable transferable skills to improve your career prospects by enrolling in this best-selling course today. Learning Outcomes: Master valuable time management skills to boost your productivity and efficiency in the workplace Learn how to train your brain to stay organised and competent at home and in the office Understand how environment can impact your productivity levels Gain crucial self-management skills and learn how to manage others Make better use of your time, energy and resources Know how to define your goals and prioritise your workload Become a more organised individual and learn top tips from the experts Career Path Once you have successfully completed this course, you will have the tools and knowledge to become a more efficient, productive worker, with excellent self management skills, which are essential for the following roles: Manager Business Owner Personal Assistant Secretary Teacher Event Planner Sales Executive Section 01: Introduction & First Concepts Beginning Thoughts & Concepts 00:02:00 Section 02: Time Management Skills Getting To Know Yourself 00:11:00 Defining Your Goals 00:09:00 How Environment Effects Your Productivity 00:09:00 Developing Your Skills 00:06:00 Easy Tricks to Better Time Management 00:07:00 Section 03: Managing Yourself & Others The People around You Matter 00:06:00 Keys to Personal Time Management 00:07:00 Secrets to Managing the People around You 00:07:00 Section 04: Time Management Conclusion Conclusion - Final Thoughts 00:04:00