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684 Courses

Admin Support Diploma

4.3(43)

By John Academy

If you are having troubles with how your administrative system is or you just want to be able to know the proper administrative management, then this course will be perfect for you! Description: This course will be a discussion about admin support and teach you how large-scale organizations are managed. You will also be able to learn the structures and objectives involved, and how to evaluate a company's performance by using key performance indicators to be able to offer great admin support. Furthermore, you will be more aware of business management styles and the environmental factors management should consider. Lastly, in this course, you will know the capacity of the different managers in an organization and how they work together to be able to achieve the goals of the business. You will be able to know how to prioritize tasks to be able to beat the deadlines then pick up information of the frameworks improvement of administration then it will enable you to perceive the individual characteristics of a business person and the most vital elements that a business visionary ought to consider to be effective. Who is the course for? Professionals, employees or businessmen who want to improve the administration department of their company. People who want to know how administrative management works or are currently giving admin support in their company. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Admin Support Diploma is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative Officer Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officers Supervisor Typist. Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Microsoft Access Module One - Getting Started 00:30:00 Module Two - Opening and Closing Access 01:00:00 Module Three - An Introduction to Databases 01:00:00 Module Four - Sharing Data Using Apps 01:00:00 Module Five - Working in Your App 01:00:00 Module Six - An Introduction to Desktop Databases 01:00:00 Module Seven - Performing Basic Table Tasks 01:00:00 Module Eight - Working with Fields 01:00:00 Module Nine - Working with Table Relationships 01:00:00 Module Ten - An Introduction to Queries, Forms, and Reports 01:00:00 Module Eleven - Protecting Your Data 01:00:00 Module Twelve - Wrapping Up 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Admin Support Diploma 00:20:00 Final Exam Final Exam- Admin Support Diploma 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Admin Support Diploma
Delivered Online On Demand48 hours
£25

Level 2 Certificate in Employability Skills - CPD Certified

By Compete High

Product Overview: Level 2 Certificate in Employability Skills - CPD Certified The Level 2 Certificate in Employability Skills offers a comprehensive curriculum designed to enhance individuals' readiness for the dynamic landscape of the professional world. This CPD Certified course equips learners with essential skills vital for success in various professional settings. Through five meticulously crafted modules, participants delve into critical areas that form the backbone of effective employability.   Module 1: Communication Skills and Productivity In Module 1, participants embark on a journey to sharpen their communication prowess and optimize productivity. Through interactive sessions and practical exercises, learners cultivate effective verbal and written communication skills, understand the nuances of non-verbal communication, and explore strategies to enhance time management and task prioritization. Module 2: Teamwork and Problem Solving Module 2 focuses on nurturing collaborative competencies and problem-solving acumen essential for thriving in team environments. Participants delve into the dynamics of teamwork, learn strategies for fostering synergy among diverse team members, and hone their ability to identify, analyze, and resolve challenges effectively through structured problem-solving approaches. Module 3: Adaptability and Interpersonal Skills In Module 3, emphasis is placed on cultivating adaptability and strengthening interpersonal relationships. Participants learn to navigate change with resilience, embrace diverse perspectives, and leverage interpersonal skills to build rapport and foster positive interactions within professional contexts. Module 4: Innovation and Conflict Resolution Module 4 explores the realms of innovation and conflict resolution, empowering participants to embrace innovation as a catalyst for growth while developing strategies to manage and resolve conflicts constructively. Through case studies and role-playing exercises, learners acquire the skills needed to foster a culture of innovation and navigate conflicts with tact and diplomacy. Module 5: Financial Literacy and Professional Etiquette The final module delves into the realms of financial literacy and professional etiquette, equipping participants with the knowledge and practices essential for sound financial management and professional conduct. Participants gain insights into budgeting, financial planning, and ethical practices while honing their understanding of professional decorum and etiquette in diverse professional settings.   Throughout the course, participants engage in a blend of theoretical learning, practical exercises, and real-world applications, facilitated by experienced instructors dedicated to fostering an enriching learning environment. Upon successful completion of the Level 2 Certificate in Employability Skills, participants emerge equipped with a robust skill set poised to enhance their employability and thrive in today's competitive professional landscape. Course Curriculum Module 1_ Communication Skills and Productivity Communication Skills and Productivity 00:00 Module 2_ Teamwork and Problem Solving Teamwork and Problem Solving 00:00 Module 3_ Adaptability and Interpersonal Skills Adaptability and Interpersonal Skills 00:00 Module 4_ Innovation and Conflict Resolution Innovation and Conflict Resolution 00:00 Module 5_ Financial Literacy and Professional Etiquette Financial Literacy and Professional Etiquette 00:00

Level 2 Certificate in Employability Skills - CPD Certified
Delivered Online On Demand5 hours
£4.99

Cultivating Confident Communication: An Introductory Guide to Public Speaking

By Compete High

🌟 Unlock Your Inner Orator: Join 'Cultivating Confident Communication: An Introductory Guide to Public Speaking'! 🎙️   Master the art of public speaking and captivate any audience with our transformative online course! Whether you're a novice or seeking to refine your speaking skills, this comprehensive program is your key to unlock the confidence and eloquence you need to shine in any speaking scenario.   🔍 What You'll Gain: Foundational Techniques: Learn the fundamentals of public speaking, from conquering stage fright to projecting confidence effortlessly. Engaging Presentations: Craft compelling speeches that resonate with your audience, mastering the art of storytelling and persuasion. Effective Communication: Develop strong verbal and non-verbal communication skills, including body language and vocal modulation. Overcome Obstacles: Tackle common speaking hurdles and learn practical strategies to navigate impromptu speeches and Q&A sessions smoothly. Boost Confidence: Build unwavering self-assurance and poise to excel in any speaking environment, whether it's a boardroom or a grand stage.   🎓 Our Approach: Led by seasoned public speaking experts, this course combines engaging lectures, practical exercises, and interactive workshops to ensure a dynamic learning experience. You'll have access to: Video tutorials breaking down each aspect of public speaking. Quizzes and assignments to reinforce your learning. Live Q&A sessions for personalized guidance. Exclusive community forums to share experiences and insights.   💡 Who Should Enroll: Professionals aiming to enhance their communication skills. Students eager to excel in presentations and debates. Individuals seeking to conquer their fear of public speaking. Entrepreneurs looking to pitch ideas confidently.   🚀 Elevate Your Speaking Game: Ready to step onto the stage with confidence and finesse? Enroll now in 'Cultivating Confident Communication: An Introductory Guide to Public Speaking' and embark on your journey to becoming a charismatic and impactful speaker! Join now and embrace the power of effective communication! 🌟🎤🌟 Course Curriculum INTRODUCTION Promo video Public Speaking for Beginners 00:00 COMMUNICATIONS TACTICS & STRATEGIES These Simple Secrets Will Make You Look Like a Public Speaking Veteran 00:00 You Will Never Have to Be Scared, Even Though Everybody Else Is 00:00 This Is How You Get Your Audience to Do What You Want 00:00 84 Unlock the Keys to Motivating Your Audience 00:00 Getting Feedback the Right Way to Make You Stronger 00:00 Mastering the Easiest Public Speaking Technique of All 00:00 Your Picture Will Be Worth More The a 1000 Words 00:00 Only Perfect Practice Makes Perfect 00:00 You Can Pass the Ultimate Test 00:00 You Have Earned a Personalize Coaching Session Now 00:00 CONCLUSION You Are No Longer a Public Speaking Beginner 00:00

Cultivating Confident Communication: An Introductory Guide to Public Speaking
Delivered Online On Demand1 hour
£4.99

Mastering the Art of Influence: Advanced Tactics and Techniques

By Compete High

🚀 Unlock the Power of Persuasion: Mastering the Art of Influence 🚀 🌟 Ready to elevate your influence game to unprecedented heights? Introducing our groundbreaking online course: 'Mastering the Art of Influence: Advanced Tactics and Techniques.' 🌟   🔥 Imagine having the ability to effortlessly captivate any audience, persuade with precision, and leave a lasting impact in every interaction. Now, stop imagining and start mastering with our comprehensive course designed for those who aspire to be influential leaders and master communicators! 🔥   ✨ What You'll Gain from this Course: 🎓 Advanced Persuasion Techniques: Discover cutting-edge strategies to influence decision-making, backed by the latest research in psychology and communication. 🔮 Mind Hacking Mastery: Uncover the secrets of understanding and influencing the subconscious mind, giving you an unparalleled advantage in any situation. 🌐 Digital Influence: Learn to navigate the world of online communication with finesse, leveraging social media, email, and other digital platforms to maximize your impact. 🗣️ Mastering Verbal and Non-Verbal Communication: Hone your skills in both spoken and unspoken language, ensuring your message is not only heard but truly understood. 💡 Influence in Leadership: Whether you're a business executive, team leader, or aspiring influencer, this course provides practical strategies to lead with impact and authenticity. 🔄 Adaptability and Flexibility: Gain the ability to tailor your influence techniques to different personalities, situations, and cultural contexts. 🏆 Certification of Mastery: Receive a prestigious certification upon completion, showcasing your expertise in the art of influence. 🌈 Join Thousands of Successful Influencers: Our course has empowered individuals worldwide to achieve unprecedented success in their personal and professional lives. Now, it's your turn! 🔒 Risk-Free Guarantee: We are so confident in the value of this course that we offer a 100% satisfaction guarantee. If you're not completely satisfied within the first 30 days, we'll refund your investment-no questions asked.   🔑 Ready to unlock the doors to limitless possibilities? Enroll now and embark on your journey to becoming a master influencer! 🔑 Course Curriculum Introduction INTRO - What Is Influence & Why is It Important! 00:00 The Power To influence - Beginning Concepts 00:00 The 6 Master Principles Of Persuasion - Part 1 00:00 The 6 Master Principles Of Persuasion - Part 2 00:00 The MUST Have Persuasion Tool! 00:00 Emotional Reasoning 00:00 MORE Powerful Tools Of Persuasion 00:00 Rapport Building & Reputation - Part 1 00:00 Rapport Building & Reputation - Part 2 00:00 Powerful Tools Of Persuasion - Part 1 00:00 Powerful Tools Of Persuasion - Part 2 00:00 Conclusion - Powerful Tools Of Persuasion - Part 3 00:00

Mastering the Art of Influence: Advanced Tactics and Techniques
Delivered Online On Demand2 hours 29 minutes
£4.99

Sales awareness for IT professionals (In-House)

By The In House Training Company

In the fast-changing world of business, and especially IT, everyone in the organisation should be involved in sales. One of the best ways is to give the customer an outstanding experience. The customer experience is the competitive battlefield of today. Sales may be won or lost here. You can either close a sale for a quick buck, or open a long-term relationship to create a high lifetime value customer. By developing excellent communication skills, rapport and, most of all, a desire to serve and listen to the needs of the customer to the best of their ability, both sales teams and other IT professionals will create trust, nurture relationships and develop awareness of other opportunities with the customer. By the end of this course, participants will be able to: Understand the power of a positive customer experience in developing sales opportunities Recognise and develop a sales opportunity when it arises Engage with customers and develop rapport and trust Use verbal and non-verbal communication skills and pick up on signals Ask powerful questions - and listen to the answers Create 'magic moments' for the customer Turn a complaint into an opportunity Know when to ask for referrals and testimonials Pass on leads to the relevant people 1 Introduction Aims and objectives Beliefs about sales 2 Building rapport First impressions Short cuts to rapport Finding common interests 3 Selling or serving? Managing emotions and behaviour - Transactional Analysis Moments of truth - creating 'magic moments' Speed sells - the follow-up 4 Meetings Planning a successful meeting Pre-meeting connection and assistance Sales meeting failure reasons Right v wrong mindset 5 Communication - verbal and non-verbal The 3 Vs - Visual, Verbal, Vocal Picking up on signals 7 power questions Questioning techniques LISTEN - 3 types of listening skills 6 Influencing 6 levels of influence Framing to change perspectives Turning complaints into opportunities 7 Referrals The power of referrals How and when to ask for a referral 5 steps from rapport to referral 8 Presentation and pitching (optional session) Basic presentation structure and delivery Creating powerful impressions Creating a 60-second pitch The elevator 10-second pitch - answering 'What do you do?' Sales presentations Emotion v Intellect - how to engage Using visuals

Sales awareness for IT professionals (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

Mastering the Art of Presentation

5.0(1)

By Course Gate

Powerful presentation skills are crucial since it can determine whether you are better than your competition or not. Master the art of presentation with our expertly designed course, and learn the ideas to manifest your presentations that get better and better with time. By enrolling in the Mastering the Art of Presentation course, you will learn what it takes to develop your presentation skill and steal the show. Learn the qualities of an enthusiastic presenter, to present your message with more confidence and grasp the major principles and techniques of presentations. This course will also benefit if you want to fast track your career, put forward your speech in an elegant style every time and deliver compelling presentations to get promotions. Who is this course for? Mastering the Art of Presentation is suitable for anyone who want to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Mastering the Art of Presentation is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Getting Started Welcome and Getting to Know Your Instructor FREE 00:03:00 What will you learn? 00:03:00 Who is this Course For? 00:03:00 Prepare Your Presentation Step 1 - Preparation 00:03:00 Step 2 - Get to Know Your Audience 00:03:00 Step 3 - Set Your Objectives 00:03:00 Step 4 - Consider Your Approach 00:03:00 Step 5 - Make a Presentation Plan 00:02:00 Step 6 - Presentation Strategies & Techniques - Giving People a Rea 00:03:00 Step 6 - Presentation Skills 00:04:00 Step 6 - Effective Communication 00:03:00 Step 6 - Verbal Communication 00:06:00 Step 6 - Motivational Language 00:02:00 Step 6 - Non Verbal Communication 00:08:00 Step 6 - Telling Stories 00:01:00 Step 6 - Memorable Content 00:03:00 Step 6 - RER Method 00:01:00 Step 6 - Using Case Studies 00:02:00 Step 6 - Calming the Nerves 00:04:00 Step 7 - Prepare Your Materials 00:10:00 Step 8 - Practice 00:02:00 Step 9 - Evaluation 00:03:00 Step 10 - Presentation Day 00:03:00 Contingencies 00:03:00 The Final Word Guest Interview 00:04:00 Wrap Up 00:02:00 Workbook Workbook - Mastering the Art of Presentation 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Mastering the Art of Presentation
Delivered Online On Demand1 hour 27 minutes
£11.99

Level 5 Diploma in Customer Service - QLS Endorsed

By Kingston Open College

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Level 5 Diploma in Customer Service  - QLS Endorsed
Delivered Online On Demand19 hours
£105

Advanced Diploma in Hypnosis

4.3(43)

By John Academy

Do you wonder what stops you from doing thing you want to do? Even if you figure out what stops you from achieving success, do you wonder what to do next? Find out how to change your obstacles of failure into accelerator to success with our Advanced Diploma in Hypnosis. Description: Hypnotherapy utilizes a scope of skilled verbal communication, utilised as a part of Psychotherapy. It is expected to reveal mental assets inside one's unconscious mind and bringing them forth to the conscious ability. Hypnotherapist coordinates the customers' intellectual concentration and creative energy so as to realise expected adjustments in sensations, recognitions, sentiments, thoughts and behaviour. This course means to give a far-reaching comprehension of hypnotherapy and advising hone in the territory of psychotherapy. This course is expected for working experts in the psychological outreach services or inspirational faculty who wish to acquire proficient preparing to enter the field. Who is the course for? Individuals who are interested in learning about/ about to do hypnotic inductions. Psychologists psychotherapist counsellors life-coaches Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Advanced Diploma in Hypnosis is a useful qualification to possess, and would be beneficial for the following careers: Professional hypnotherapist Counsellor. Advanced Diploma in Hypnosis The Hypnosis Basics 00:30:00 Hypnosis and Its Significance 00:30:00 State of Mind 00:30:00 Suggestion in Hypnosis 01:00:00 Getting The Most From It 00:30:00 Identifying Your Subjects 01:00:00 Using Hypnosis For Self Image 01:00:00 Getting Rid Of Bad Behaviors 00:30:00 Using Hypnosis For Stress Relief 01:00:00 Wrapping Up 00:30:00 Additional Supporting Material Secrets for Brilliant Hypnosis 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Hypnosis 00:20:00 Final Exam Final Exam- Advanced Diploma in Hypnosis 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Diploma in Hypnosis
Delivered Online On Demand7 hours 40 minutes
£21

Customer Service

By Study Plex

Highlights of the Course Course Type: Online Learning Duration: 1 hour 15 minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about customer service Understand the core competencies and principles of customer service Explore the various areas of customer service Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert customer service manager Customer Service This customer service course is accredited by the CPD UK. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. But how is this done? How do you ensure it's consistent across your business? What are the benefits of delivering great customer service? This customer service course will start by making it very clear exactly what we mean by customer service, and why it's so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more. Who is this Course for? This comprehensive Customer Service course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this customer service can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This Customer Service course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This Customer Service course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This Customer Service course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Module 1: About the Course Module 2: What is Customer Service Module 3: The Goals of Great Customer Service Module 4: Discovering and Understanding Customer Needs Module 5: Delivering Maximum Levels of Customer Service Module 6: Making Customers Feel Great From the Start Module 7: Communication Skills Module 8: Non-verbal Communication and Body Language Module 9: Dealing with Customer Complaints Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Customer Service
Delivered Online On Demand
£19

Business Development, Sales, Branding & Communication

4.7(47)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that according to the UK Department for Business, Innovation and Skills, 90% of new businesses fail within the first three years? Strong business development, sales, branding, and communication skills are crucial for building a successful business in today's competitive landscape. Do you dream of turning your idea into a thriving enterprise? Are you looking to take your sales career to the next level? If so, this comprehensive course bundle is for you! This Business Development, Sales, Branding & Communication bundle empowers you to develop a strategic approach to business development. You'll master lean strategies for growth, build a strong brand identity, and hone your communication skills to connect with clients and close deals. Learn how to leverage NLP (Neuro-Linguistic Programming) for powerful persuasion and influence, craft compelling business plans, and write clear, concise business documents. Key Features of the Business Development, Sales, Branding & Communication Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Business Development, Sales, Branding & Communication bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Learn Business Development & Sales from A-Z QLS Course 02: Business Marketing QLS Course 03: Communication Skills 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Business Development Fundamentals: Lean Strategies for Business Course 02: NLP For Sales, Persuasion & Influence Course 03: Business Strategy Planning Masterclass Course 04: Branding Fundamentals for New Business Course 05: Business Writing In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Business Development, Sales, Branding & Communication courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of Business Development Implement lean business development strategies for sustainable growth. Develop a powerful brand identity that resonates with your target audience. Master effective communication skills to build strong client relationships. Utilize NLP techniques for persuasive sales conversations and negotiation. Craft a comprehensive business plan to guide your strategic direction. Write professional business documents that clearly convey your message. Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of Business Development Get a free student ID card with Business Development Training program (£10 postal charge will be applicable for international delivery) The Business Development is affordable and simple to understand This Business Development course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Business Development course materials The Business Development comes with 24/7 tutor support Start your learning journey straightaway withour Business Development bundle! *** Course Curriculum *** QLS Course 01: Learn Business Development & Sales from A-Z Module 01: Business Development and Succession Planning Module 02: Process Management Module 03: Supply Chain Management Module 04: Planning & Forecasting Operations Module 05: Procurement & Purchasing Management Module 06: Project Management Module 07: Retail Pricing Module 08: Business Analysis Planning and Monitoring Module 09: Strategic Analysis and Product Scope Module 10: Quality Management Module 11: Management Skills for Leading Your Team Module 12: Selling in Multiple Channels Module 13: Representing Your Boss and Company Module 14: Preparing for Brainstorming Module 15: Generating Solutions (I) QLS Course 02: Business Marketing Module 01: Basics of Marketing Module 02: The Marketing Process Module 03: Strategic Marketing Module 04: Marketing Environment Module 05: Market Segmentations Module 06: Consumer Buying Behaviour Module 07: Business Markets and Buying Behaviour Module 08: Marketing Research Module 09: Product Strategy Module 10: Branding Strategy Module 11: Product Life Cycle Module 12: Pricing Strategy Module 13: Marketing Channels Module 14: Integrated Marketing Communications Module 15: Advertising and Sales Promotion Module 16: Personal Selling and Public Relations Module 17: Direct and Digital Marketing QLS Course 03: Communication Skills Business Communication Verbal And Non-Verbal Communication Written Communication Electronic Communication Communicating With Graphics Effectively Working For Your Boss =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the Business Development course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £168) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £119*3 =357) CPD 460 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Business Development bundle is ideal for: Students seeking mastery in this Business Development field Professionals seeking to enhance their Business Development skills Anyone who is passionate about this Business Development topic Requirements You will not need any prior background or expertise to enrol in this Business Development bundle. Career path After completing this Business Development bundle, you are to start your career or begin the next phase of your career. Business Development Manager: (£34,000- £70,000) Brand Manager: (£35,000 - £60,000) Sales Manager: (£30,000 - £60,000) Business Strategist: (£40,000 - £90,000) Communication Specialist: (£26,000 - £50,000) Certificates Advanced Diploma in Business Development at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Advanced Diploma in Business Marketing at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Business Development Course, you need to order a Digital Certificate for each of the courses inside this Business Development bundle as proof of your new skills that are accredited by CPD QS for Free.

Business Development, Sales, Branding & Communication
Delivered Online On Demand43 hours
£249