495 Courses

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

The PROUD Principle® 1 Day workshop. An innovative and powerful Customer Service model, providing customer service excellence.

In this course, we’re going to cover all the strategies you need to succeed in customer service.

UNIX Virtualization and High Availability course description This course covers administering UNIX enterprise-wide with an emphasis on virtualization and high availability. What will you learn Manage Virtual Machines. Manage containers. Manage HA clusters. Manage HA cluster storage. UNIX Virtualization and High Availability course details Who will benefit: Enterprise-level UNIX professional. UNIX professionals working with virtualization and/or High availability. Prerequisites: Linux network administration 2 (LPIC-2) Duration 5 days UNIX Virtualization and High Availability course contents VIRTUALIZATION Virtualization concepts and theory Terminology, Pros and Cons of virtualization, variations of Virtual Machine monitors, migration of physical to VMs, migration of VMs between host systems, cloud computing. Xen Xen architecture, networking and storage, Xen configuration, Xen utilities, troubleshooting Xen installations, XAPI, XenStore, Xen Boot Parameters, the xm utility. KVM KVM architecture, networking and storage, KVM configuration, KVM utilities, troubleshooting KVM installations. Other virtualization solutions OpenVZ and LXC, other virtualization technologies, virtualization provisioning tools. Libvirt and Related Tools libvirt architecture, networking and storage, basic technical knowledge of libvirt and virsh, oVirt. Cloud Management Tools Basic feature knowledge of OpenStack and CloudStack, awareness of Eucalyptus and OpenNebula. Containers Containers versus VMs, Docker, Kubernetes. Load balanced clusters of LVS/IPVS, VRRP, configuration of keepalived, configuration of ldirectord, backend server network configuration. HAProxy, configuration of HAProxy. Failover clusters Pacemaker architecture and components (CIB, CRMd, PEngine, LRMd, DC, STONITHd), Pacemaker cluster configuration, Resource classes (OCF, LSB, Systemd, Upstart, Service, STONITH, Nagios), Resource rules and constraints (location, order, colocation), Advanced resource features (templates, groups, clone resources, multi-state resources), Pacemaker management using pcs, Pacemaker management using crmsh, configuration and management of corosync in conjunction with Pacemaker, other cluster engines (OpenAIS, Heartbeat, CMAN). HIGH AVAILABILITY CLUSTER STORAGE DRBD/cLVM DRBD resources, states and replication modes, configuration of DRBD resources, networking, disks and devices, configuration of DRBD automatic recovery and error handling, management of DRBD using drbdadm. drbdsetup and drbdmeta, Integration of DRBD with Pacemaker, cLVM, integration of cLVM with Pacemaker. Clustered File Systems Principles of cluster file systems. Create, maintain and troubleshoot GFS2 file systems in a cluster, create, maintain and troubleshoot OCFS2 file systems in a cluster, Integration of GFS2 and OCFS2 with Pacemaker, the O2CB cluster stack, other commonly used clustered file systems.

Linux virtualization and HA training course description The LPIC-3 certification is the culmination of LPI's multi -level professional certification program. LPIC-3 is designed for the enterprise-level Linux professional and represents the highest level of professional, distribution neutral Linux certification within the industry. LPIC-3 304 covers administering Linux enterprise-wide with an emphasis on virtualization and high availability. At SNT we have enhanced the contents of the course by covering containers. What will you learn Manage Virtual Machines. Manage containers. Manage HA clusters. Manage HA cluster storage. Linux virtualization and HA training course details Who will benefit: Linux professionals working with virtualization and/or High availability. Prerequisites: Linux network administration 2 (LPIC-2) Duration 5 days Linux virtualization and HA training course contents VIRTUALIZATION Virtualization concepts and theory Terminology, Pros and Cons of virtualization, variations of Virtual Machine monitors, migration of physical to VMs, migration of VMs between host systems, cloud computing. Xen Xen architecture, networking and storage, Xen configuration, Xen utilities, troubleshooting Xen installations, XAPI, XenStore, Xen Boot Parameters, the xm utility. KVM KVM architecture, networking and storage, KVM configuration, KVM utilities, troubleshooting KVM installations. Other virtualization solutions OpenVZ and LXC, other virtualization technologies, virtualization provisioning tools. Libvirt and Related Tools libvirt architecture, networking and storage, basic technical knowledge of libvirt and virsh, oVirt. Cloud Management Tools Basic feature knowledge of OpenStack and CloudStack, awareness of Eucalyptus and OpenNebula. Containers Containers versus VMs, Docker, Kubernetes. Load balanced clusters of LVS/IPVS, VRRP, configuration of keepalived, configuration of ldirectord, backend server network configuration. HAProxy, configuration of HAProxy. Failover clusters Pacemaker architecture and components (CIB, CRMd, PEngine, LRMd, DC, STONITHd), Pacemaker cluster configuration, Resource classes (OCF, LSB, Systemd, Upstart, Service, STONITH, Nagios), Resource rules and constraints (location, order, colocation), Advanced resource features (templates, groups, clone resources, multi-state resources), Pacemaker management using pcs, Pacemaker management using crmsh, configuration and management of corosync in conjunction with Pacemaker, other cluster engines (OpenAIS, Heartbeat, CMAN). HIGH AVAILABILITY CLUSTER STORAGE DRBD/cLVM DRBD resources, states and replication modes, configuration of DRBD resources, networking, disks and devices, configuration of DRBD automatic recovery and error handling, management of DRBD using drbdadm. drbdsetup and drbdmeta, Integration of DRBD with Pacemaker, cLVM, integration of cLVM with Pacemaker. Clustered File Systems Principles of cluster file systems. Create, maintain and troubleshoot GFS2 file systems in a cluster, create, maintain and troubleshoot OCFS2 file systems in a cluster, Integration of GFS2 and OCFS2 with Pacemaker, the O2CB cluster stack, other commonly used clustered file systems.

Explore data connectivity and streamline workflows by mastering integrating Salesforce with external systems. Discover a range of tools and techniques to seamlessly connect Salesforce with external apps. Understand concepts such as Auth Providers/Named Credentials, HTTP callouts, and OpenAPI 3.0, and achieve robust integrations without coding.

Level 4 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

The PROUD Principle® 1 Day online workshop. An innovative and powerful Customer Service model, providing customer service excellence.