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Strengthen your role with our SEN Support Training for Teaching Assistants. Learn essential skills to effectively support students with special educational needs.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! The phrase "know your customer" (KYC) refers to a strategic method of locating, confirming, and identifying clients in order to determine their sincerity. Before allowing customers access to their services or products, businesses must perform background checks on them. What techniques can you employ to successfully confirm a customer's identity? You'll learn about the idea of KYC (Know Your Customer) as well as how to confirm customers' identities and stop fraud. This Diploma in KYC (Know Your Customer) at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? Our unique KYC (Know Your Customer) course might help you get there! Expand your expertise with high-quality training - study the KYC (Know Your Customer) course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the KYC (Know Your Customer) online training course. The KYC (Know Your Customer) course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the KYC (Know Your Customer) course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this KYC (Know Your Customer) course. This KYC (Know Your Customer) training can help you to accomplish your ambitions and prepare you for a meaningful career. So, enrol on this KYC (Know Your Customer) course today and gear up for excellence! Take a step toward a brighter future! Why Prefer Us? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content Free Assessments 24/7 Tutor Support *** Course Curriculum *** Here is the curriculum breakdown of the KYC (Know Your Customer) course: Module 1: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Know Your Customer (KYC) at QLS Level 3exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this KYC (Know Your Customer) course. This course is open to everybody. Disclaimer: Please note that this course provides valuable and significant theoretical training for all. However, it does not offer official qualifications for professional practices. Always check details with the appropriate authorities or management. Career path Enrolling on this KYC (Know Your Customer)Course can lead you to the following career opportunities: AML Advisor Analyst Compliance Specialist Compliance Officer Digital Marketer Customer Relationship Manager And many more! Certificates Certificate Accredited by CPDQS Digital certificate - £10 Diploma in Know Your Customer (KYC) at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certificate of Completion After completing the Diploma in Know Your Customer (KYC) at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery Certificate Accredited by CPDQS Upon finishing the Know Your Customer - KYC course, you need to order to receive a Certificate Accredited by CPDQS that is recognised all over the UK and also internationally. The pricing schemes are - 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Overview This comprehensive course on Flutter & Dart Development for Building iOS and Android Apps will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Flutter & Dart Development for Building iOS and Android Apps comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Flutter & Dart Development for Building iOS and Android Apps. It is available to all students, of all academic backgrounds. Requirements Our Flutter & Dart Development for Building iOS and Android Apps is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 15 sections • 116 lectures • 09:41:00 total length •Introduction: 00:02:00 •Setup On Windows: 00:16:00 •Setup On Linux: 00:14:00 •Setup On Mac iOS: 00:14:00 •Setup On Mac Android: 00:12:00 •App Base Code: 00:03:00 •Text: 00:04:00 •Container.: 00:04:00 •Row.: 00:05:00 •Column.: 00:00:00 •Stack.: 00:02:00 •Image.: 00:06:00 •Center.: 00:02:00 •Padding.: 00:03:00 •Align.: 00:02:00 •Constrained Box.: 00:03:00 •Baseline Class.: 00:03:00 •Aspect Ratio: 00:03:00 •Sized Box: 00:02:00 •Transform: 00:03:00 •Pointers.: 00:06:00 •Tap.: 00:02:00 •Double Tap.: 00:02:00 •Long Press.: 00:03:00 •Vertical Drag.: 00:04:00 •Horizontal Drag.: 00:04:00 •Pan.: 00:04:00 •Scaffold.: 00:06:00 •App bar.: 00:05:00 •Bottom Navigation Bar.: 00:08:00 •TabBar View: 00:07:00 •Drawer.: 00:05:00 •SliverApp Bar: 00:07:00 •FlatButton: 00:04:00 •RaisedButton: 00:03:00 •DropdownButton: 00:09:00 •TextField: 00:04:00 •CheckBox.: 00:06:00 •Radio Button: 00:04:00 •PopupMenuButton: 00:07:00 •IconButton: 00:04:00 •ButtonBar: 00:03:00 •Floating Action Button: 00:04:00 •Switch.: 00:04:00 •Slider.: 00:05:00 •Date Picker.: 00:05:00 •Time Picker.: 00:07:00 •SimpleDialog.: 00:08:00 •AlertDialog: 00:06:00 •BottomSheet: 00:06:00 •Expansion Panel List and Expansion Panel: 00:07:00 •SnackBar: 00:07:00 •Cupertino Setup: 00:02:00 •Cupertino Action Sheet: 00:06:00 •Cupertino Activity Indicator: 00:01:00 •Cupertino Alert Dialog: 00:04:00 •Cupertino Button: 00:03:00 •CupertinoPageScaffold: 00:04:00 •CupertinoPicker: 00:04:00 •CupertinoPopupSurface: 00:04:00 •CupertinoSegmentedControl: 00:04:00 •CupertinoSlider: 00:04:00 •CupertinoSwitch: 00:03:00 •CupertinoNavigationBar: 00:04:00 •CupertinoTabBar: 00:05:00 •CupertinoTabScaffold: 00:04:00 •CupertinoTextField: 00:04:00 •Icons.: 00:04:00 •Chip.: 00:03:00 •Tooltip.: 00:02:00 •DataTable.: 00:09:00 •Card.: 00:06:00 •Linear Progress Indicator.: 00:03:00 •Circular Progress Indicator.: 00:04:00 •GridView: 00:03:00 •ListView & ListTile: 00:04:00 •Stepper & Step: 00:07:00 •Divider & divideTiles: 00:05:00 •Aligning Widgets: 00:03:00 •Sizing Widgets: 00:03:00 •Nesting Rows and Columns.: 00:03:00 •Add, Update and Delete Widgets: 00:06:00 •Navigate To A New Screen and Back.: 00:06:00 •Multiple Files For Each Screen: 00:03:00 •Send Data To A New Screen: 00:05:00 •Return Data From A Screen.: 00:05:00 •Navigate With Named Routes: 00:03:00 •Animating A Widget Across Screens: 00:02:00 •Tween Animation: 00:07:00 •Staggered Animation: 00:04:00 •Reverse and Stop Animations: 00:02:00 •Call Android Java Code: 00:08:00 •Send Parameters To Android Java Code: 00:07:00 •Call Android Kotlin Code: 00:08:00 •Send Parameters To Android Kotlin Code: 00:05:00 •Call iOS Objective-C Code: 00:10:00 •Send Parameters To iOS Objective-C Code: 00:05:00 •Call iOS Swift Code: 00:08:00 •Send Parameters To iOS Swift Code: 00:05:00 •Remove Debug Badge: 00:01:00 •Build & Release For Android: 00:04:00 •Build & Release For iOS: 00:06:00 •Fetch Data From The Internet: 00:13:00 •Making authenticated requests using HTTP Headers: 00:03:00 •Parsing JSON In The Background: 00:17:00 •Working With WebSockets: 00:10:00 •Reading & Writing Files On The Server Using SQL Injection Vulnerability.: 00:06:00 •Storing Key-Value Data On Disk: 00:03:00 •Data Persistence Using SQLite: 00:04:00 •Calculator Part 1 - TabBar Creation: 00:12:00 •Calculator Part 2 - Implementing The Tabs: 00:05:00 •Calculator Part 3 - Tab Persistence: 00:03:00 •Changing Android App Icon: 00:05:00 •Changing iOS App Icon: 00:01:00 •Change App Display Name.: 00:05:00 •Assignment - Flutter & Dart Development for Building iOS and Android Apps: 00:00:00

Body Massage: Body Massage Course Online Unlock the Power of Body Massage: Body Massage Course: Enrol Now! A Body Massage: Body Massage Course can be the best option for those who enjoy helping others and want to use their knowledge of the body to help people relax through various massaging techniques. This Body Massage: Body Massage Course teaches people how to perform various massage techniques. Body Massage: Body Massage Course is the art of relaxing the body's muscles by applying pressure in various ways. This is frequently beneficial in the treatment of pain, chronic conditions, stress, and relaxation. Why choose this Body Massage: Body Massage Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Body Massage: Body Massage Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Body Massage: Body Massage Course. [ Note: Free PDF certificate will provide as soon as completing the Body Massage: Body Massage Course] Body Massage: Body Massage Course Online This Body Massage: Body Massage Course consists of 10 modules. Course Curriculum of Body Massage: Body Massage Course Module 01: Health, safety and hygiene Module 02: Professional conduct, ethics and preparation Module 03: Classification of massage and the effleurage group Module 04: The petrissage group Module 05: The percussion and vibration groups Module 06: Massage routines Module 07: Adapting massage for specific conditions Module 08: Additional techniques Module 09: Mechanical massage Module 10: Introduction to sports massage Assessment Method of Body Massage: Body Massage Course After completing Body Massage: Body Massage Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Body Massage: Body Massage Course After completing the Body Massage: Body Massage Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Body Massage: Body Massage Course Online This Body Massage: Body Massage Course is suitable for anyone who wants to start a new career in Massage Therapy and gain relevant skills. This Body Massage: Body Massage Course is also suitable for anyone interested in gaining in-demand massage therapy skills to help launch a career as a massage therapy personnel or improve their business aptitude. Requirements Body Massage: Body Massage Course Online To enrol in this Body Massage: Body Massage Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Body Massage: Body Massage Course. Be energetic and self-motivated to complete our Body Massage: Body Massage Course. Basic computer Skill is required to complete our Body Massage: Body Massage Course. If you want to enrol in our Body Massage: Body Massage Course, you must be at least 15 years old. Career path Body Massage: Body Massage Course Online The knowledge and skills you will gain through this Body Massage: Body Massage Course may lead you to a variety of career opportunities.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Create Videos, Motion Graphics and Animation Using Canva will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Create Videos, Motion Graphics and Animation Using Canva will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Create Videos, Motion Graphics and Animation Using Canva and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Create Videos, Motion Graphics and Animation Using Canva is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Create Videos, Motion Graphics and Animation Using Canva. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Create Videos, Motion Graphics and Animation Using Canva will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Create Videos, Motion Graphics and Animation Using Canva How to Make Videos on Canva Intro 00:04:00 2023 Additional Updates Canva Video Editor Tutorial for Beginners 2023 00:20:00 17 Canva Video Hacks for Faster Professional Videos 00:23:00 Create Instagram Reels on Canva (Part 1) 00:12:00 Create Instagram Reels on Canva (Part 2) 00:14:00 Start Using the Canva Video Editor How to Use Canva Video Editor (Basic) 00:34:00 How to Add Soundtrack and Audios 00:08:00 How to Make Videos in Canva (Intermediate) 00:39:00 How to Make (Advanced) Videos in Canva 00:30:00 How to Compress Your Videos without Losing Quality (Mobile App) 00:05:00 How to Split Videos on Canva 00:04:00 Final Tasks Video 1 Simple Start 00:01:00 Video 2 Intermediate 00:01:00 Video 3 Advanced 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Freelance Masterclass - Become An Expert Copywriter will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Freelance Masterclass - Become An Expert Copywriter will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Freelance Masterclass - Become An Expert Copywriter and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Freelance Masterclass - Become An Expert Copywriter is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Freelance Masterclass - Become An Expert Copywriter. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Freelance Masterclass - Become An Expert Copywriter will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Introduction Preview of Course 00:05:00 Section 02: Freelance Masterclass - Become An Expert Copywriter Getting Started as a Copywriter 00:03:00 Skills Needed by a Copywriter 00:03:00 Communicating With Your Prospect to Improve Conversion Rate 00:04:00 Making and Closing a Deal 00:03:00 Niches That Use Copywriters 00:04:00 Becoming a Freelance Copywriter 00:04:00 Section 03: Getting Started as a Copywriter Polished writing skills 00:05:00 Headline creation 00:03:00 Awareness of user experience 00:04:00 Specialization 00:03:00 Marketing awareness 00:04:00 Section 04: Becoming a Freelance Copywriter Flexibility With Your Time 00:05:00 Wear Whatever You Want When You Work 00:03:00 Location 00:05:00 Your Own Boss 00:04:00 An unlimited income 00:03:00 Section 05: Communicating With Your Prospect to Improve Conversion Rate Map Your Audience Personas 00:03:00 Leverage Persuasive Hacks 00:04:00 Write Instant-Clarity Headlines 00:04:00 Leverage the AIDA Strategy 00:05:00 Improve Click-Through Rates 00:04:00 Section 06: Making and Closing a Deal The Ever Popular Call to Action 00:04:00 Creating a Sense of Urgency 00:03:00 5 tips for writing compelling copy 00:03:00 Don't Forget a Guarantee 00:04:00 Be Persuasive from Start to Finish 00:04:00 Section 07: Niches That Use Copywriters Break Into the Self-Improvement Market 00:04:00 Fundraising - Selling Your Services to Non-Profit Companies 00:04:00 Health Copywriting- Working to Improve People's Lives 00:03:00 Financial Services 00:03:00 Christian Market - Writing for a Higher Purpose 00:03:00 Section 08: Skills Needed by a Copywriter A Sense Of Adventure And Curiosity 00:03:00 Stellar Research Skills 00:04:00 The Ability To Create Something New, Even If It's Old 00:03:00 An Understanding Of User Experience 00:04:00 Create Empathy, Even If You're Not An Empathetic Person 00:04:00 Section 09: Conclusion Review of Course 00:04:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Statistical Concepts in R course might help you get there! Expand your expertise with high-quality training - study the Statistical Concepts in R course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Statistical Concepts in R online training course. The Statistical Concepts in R course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Statistical Concepts in R course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Statistical Concepts in R training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Module 01: Introduction to the Course Introduction Module 02: Simple Linear Regression Install R, RStudio and Basic Functionality Basics of Linear Regression Basics of Linear Regression continued Module 03: Linear Regression Analysis Linear Relationships Line of Best Fit, SSE and MSE Linear Regression Analysis Continued Regression Results and Interpretation Predicting Future Profits Statistical Validity Tests Statistical Validity Discussion Module 04: Multiple Linear Regression Multiple Linear Regression Importing the data Correlation Matrix and MLR MLR Results and ANOVA The Best Model? Interaction Terms and Validity Testing ANOVA and Predictions Module 05: Non-linear Regression Non-linear Regression (and Recap) Logistic Regression Overview Logistic Regression: Odds, Logs and Poisson Logistic Regression: Fitting the Models in R Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Statistical Concepts in R course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Statistical Concepts in R course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career.

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Award winning Baby & Child First Aid classes for parents, grandparents or anyone anyone who looks after babies and children. Delivered in a relaxed and comfortable style, designed to give you confidence to know what actions to take if faced with a medical emergency.

Overview This comprehensive course on ITIL Practitioner will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This ITIL Practitioner comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this ITIL Practitioner. It is available to all students, of all academic backgrounds. Requirements Our ITIL Practitioner is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 52 lectures • 07:37:00 total length •Course Introduction!: 00:14:00 •Learning Objectives: 00:06:00 •Selecting a Management System: 00:11:00 •Systems Thinking: 00:13:00 •The 4Ps: 00:14:00 •Communication & Management Systems: 00:14:00 •Organizational Capabilities: 00:10:00 •Adopt, Adapt & Realize: 00:15:00 •Outside-in vs Inside-out Thinking: 00:11:00 •Defining a Service: 00:05:00 •Metrics & Measurement: 00:07:00 •Improvement, the Practitioner & CSI: 00:10:00 •Driving IT Service Management Summary: 00:15:00 •Checkpoint: 00:16:00 •Learning Objectives: 00:04:00 •Principles: 00:24:00 •Themes: 00:09:00 •Principles & Themes in Practice: 00:08:00 •Principles & Themes Summary: 00:03:00 •Checkpoint: 00:07:00 •Learning Objectives: 00:02:00 •Role & Impact of OCM on Improvement: 00:07:00 •OCM Activities: 00:16:00 •OCM & Systems Thinking: 00:06:00 •OCM Summary: 00:05:00 •Checkpoint: 00:10:00 •Learning Objectives: 00:01:00 •Value, Importance & Benefit of Good Communication: 00:05:00 •Principles of Communication: 00:11:00 •Role of Influence: 00:07:00 •Communication Summary: 00:05:00 •Checkpoint: 00:09:00 •Learning Objectives: 00:02:00 •CSFs, KPIs & Improvement: 00:18:00 •Analyze CSFs & KPIs in Context: 00:09:00 •Assessments: 00:04:00 •Use Metrics & Measurement Summary: 00:05:00 •Design a Report: 00:07:00 •Checkpoint: 00:08:00 •Learning Objectives: 00:02:00 •It Depends: 00:09:00 •Approach Deconstructed: 00:25:00 •Goal Question Metric (GQM) Approach Introduction: 00:08:00 •CSI Approach Summary: 00:05:00 •Checkpoint: 00:07:00 •Learning Objectives: 00:01:00 •CSI Approach for the ITIL Practitioner: 00:07:00 •CSI Approach in ITIL: 00:25:00 •CSI Approach, PRINCE2 & RESILIA: 00:06:00 •Integrating CSI with ITIL & Beyond Summary: 00:03:00 •Checkpoint: 00:06:00 •Workbooks - ITIL Practitioner - Video Training Course: 00:00:00