Provide your Customers with the Service that will leave a lasting impression Are you struggling to communicate with your customer? Not able to grab their attention? Take this course to learn how to interact with customers so they don't cut you off in mid sentence. The best customer service representatives are genuinely excited to help customers. You will have to be patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. You will have to be confident at troubleshooting and investigate if you don't have enough information to resolve customer complaints. Customer service is what ultimately makes or breaks a company. If it is done well, it will establish a fantastic reputation that will spread goodwill towards the company by word of mouth. This course comprises of multiple units, all designed to improve your communication skills with a customer. Enhance your skills of interaction and calm down a customer with ease who isn't willing to admit his mistakes. Course Highlights Extended Diploma in Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Customer Service into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Entrepreneurs, students, adventurers, the dreamers or individuals who are interested in learning the techniques of goal setting. Extended Diploma in Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Basics of Customer Service Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Providing Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Extended Diploma in Customer Service 00:30:00 Final Exam Final Exam- Extended Diploma in Customer Service 00:30:00
Adult Nursing Diploma Overview Have you ever felt a calling to make a real difference in people's lives? Do you possess the compassion, empathy, and dedication to become a cornerstone of patient care? If so, the Adult Nursing Diploma could be your springboard to a fulfilling and impactful career. This comprehensive program equips you with the knowledge, skills, and values to excel in adult nursing, empowering you to provide exceptional care while embarking on a path of personal and professional growth. Prepare to dive deep into the diverse world of adult nursing. Explore various healthcare settings, mastering the intricacies of legal and ethical frameworks. Develop effective communication skills that build trust and rapport with patients. Hone your practical abilities, from infection control and medication administration to managing mobility and pain. Delve into the complexities of the human body, understanding the immune system, sleep patterns, and nutritional needs. By the end of this enriching journey, you'll be equipped to confidently care for adults across different life stages, making a tangible difference in their health and well-being. This is more than just a qualification; it's a transformation. Embrace the challenge, unlock your potential, and step into a rewarding career where you can make a genuine impact on the lives of others. Why You Should Choose Adult Nursing Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Adult Nursing Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Adult Nursing Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Adult Nursing Training Module 01: Introduction to Nursing 00:15:00 Module 02: Working in Different Healthcare Settings 00:13:00 Module 03: Legal, Standards and Professional Aspects of Ethical Practice: Part - 1 00:50:00 Module 04: Legal, Standards and Professional Aspects of Ethical Practice: Part - 2 00:48:00 Module 05: Effective Communication in Nursing 00:45:00 Module 06: Health and Safety in Nursing 00:47:00 Module 07: Hygiene in Nursing 00:30:00 Module 08: Infection Control 00:57:00 Module 09: Asepsis in Nursing 00:16:00 Module 10: Medication Administration in Nursing 00:18:00 Module 11: Understanding the Immune System in Nursing 00:26:00 Module 12: Rest and Sleep Management in Nursing 00:17:00 Module 13: Mobility and Immobility Issues of Patients in Nursing 00:15:00 Module 14: Pain Management for Nurses 00:22:00 Module 15: Nutrition in Nursing 00:23:00 Module 16: Fluid and Electrolyte Balance 00:21:00 Module 17: Assisting with Elimination 00:28:00 Module 18: Oxygenation in Nursing 00:28:00 Health And Social Care Training Introduction to Health and Social Care 00:16:00 Communication and its Relevance 00:48:00 Rights and Responsibilities as a Health and Social Care Worker 00:39:00 Role as A Caregiver and Healthcare Professional 00:23:00 Role as A Caregiver and Healthcare Professional 00:23:00 Working in Health and Social Care; Promoting Equality, Diversity and Rights 00:46:00 Important Principles and Policies in Health and Social Care Work 00:20:00 Safeguarding Vulnerable Individuals 00:49:00 Health and Safety Responsibilities 00:51:00 Risk Management in Health and Social Care 00:30:00
Description In this course, you will learn all the social skills you will ever need! You will learn the art of approaching people and becoming unforgettable so you can make new friends, get new clients, or simply attract more opportunities to your life. You will learn how to make a powerful first impression with everyone you meet. You will also learn how to be more confident and comfortable in social events. You will also have the tools and techniques to be more charismatic and become the most interesting person in the room. So my question to you is: Would you like to learn the art of having great interactions with people constantly? I don't want to convince you to take this course. I would like you to try it and see how it can transform your life. If you don't like it, return it! The 30-day money-back guarantee is here to make you feel 100% comfortable with the decision of enrolling in this course. Everyone can learn social skills. It is like playing sports. You can hire a coach and he will help you to develop your skills. Everyone can become socially successful as long as they have the best advices. My style is direct, to the point, no fluff and I only share what works & will give you the results you want fast. Obama learnt social skills, shy people learn social skills every day. This course is for people who would like to develop better social skills & communication skills in any category of your life; work, family, personal life, etc. If you are socially shy, I'll go over the basics so you can improve your social skills. If you already have good social skills, I'll share many advanced concepts & techniques so you can develop even more extraordinary social skills. You will learn how to start any interaction, exactly what to say, how to never run out of things to say, how to remove your fear of approaching, how to connect with people, how to make friends, how to be confident & comfortable in social interactions, how to be the most interesting person in the room & so much more! There is a 30-day money-back guarantee, so you can enroll in the course, watch the entire course, learn some social skills in the way and if you decide that this course is not for you, you can get your money back within 30 days with no questions asked. You have zero risk! You can only improve your social skills from that deal. Go ahead and enroll in the course now. See you on the other side. What you'll learn Start A New Conversation With Anyone Make A Powerful First Impression Connect With People Instantly Master Social Events (Networking, etc) Destroy Your Social Fears (rejection, etc) Communicate With Confidence & Charisma Boost Your Social Confidence Make New Friends Requirements A willingness to apply the social skills techniques Who is the target audience? People would like to develop powerful social skills People who would like to communicate better with people around them People would like to understand better social dynamics People who would like to learn how to approach, connect and make a great first impression Introduction Welcome FREE 00:02:00 Start & Have Powerful First Interactions 3 Best Ways To Always Start A Conversation FREE 00:06:00 What To Say In Social Interactions 00:11:00 Never Run Out Of Things To Say Again! 00:06:00 Winning Mindset For Social Success 00:05:00 Join Group Conversations 00:04:00 Develop Rapport & Connection Fast Connect With People Fast 00:04:00 Make People Like You 00:06:00 Attractive Social Energy 00:08:00 Destroy Your Social Fears Fear Of Approaching People 00:10:00 Fear Of Rejection 00:07:00 Fear Of What People Think Of You 00:07:00 Unleash Your Social Confidence Become Confident in Social Interactions 00:05:00 Become Socially Relaxed & Anxiety Free 00:04:00 Stop Being Shy Socially 00:04:00 Love Yourself 00:02:00 Stop Approval Seeking Behavior 00:04:00 Master The End Of The Interaction Leave A Conversation Politely 00:03:00 Last Impression 00:03:00 Body Language For Social Success Eye Contact 00:07:00 Smiling 00:05:00 Positive & Confident Body Language 00:05:00 Voice 00:03:00 Skills For Social Success Visualization Exercise 00:03:00 Talkative Mood 00:03:00 Your environment 00:05:00
Would You Like To Master Sales, Influence & Persuasion And Make More Money? Did you know that there are some secret NLP techniques that are used by the top salespeople for sales, influence & persuasion? Would you like to learn them and become a master at sales, persuasion & influence? The ability to sell and persuade your clients will give you the success you want faster than ever! Learning how to sell and persuade people is a skill that everyone can learn. The problem is that most people learn sales, influence and persuasion the wrong way. In this course, I'll share with you the most effective NLP techniques for Sales, Persuasion & Influence. These NLP techniques I'll be sharing are only known by the top salespeople and some of these techniques are so effective, that they should be forbidden. Here is what you'll learn in this course: The Most Powerful NLP Techniques For Sales, Influence & Persuasion The Right Mindset To Have Unlimited Confidence At Selling How To Develop Lasting Rapport With Anyone Instantly The Art Of Asking Questions For Sales, Influence & Persuasion How To Close How to Deal With Sales Objections Anything Else You Need To Master Sales, Persuasion & Influence NLP, Sales, Influence & Persuasion Tactics And so much more! You'll learn: sales techniques, sales strategies, sales questions, sales structure, sales methods,... This course is for you if you'd like to learn the most powerful NLP, sales and persuasion techniques. Go ahead enroll now, This course is different because you'll have the most practical NLP techniques for sales, influence and persuasion. That's why I want you to try the course risk free, you can enroll now and watch the course. If you don't like it you can ask your money back within 30 days. Go ahead and enroll now. You can only gain NLP, sales, influence and persuasion skills! What you'll learn : The Most Powerful NLP Techniques For Sales, Influence & Persuasion The Right Mindset To Have Unlimited Confidence At Selling How To Develop Lasting Rapport With Anyone Instantly The Art Of Asking Questions For Sales, Influence & Persuasion How To Close How to Deal With Sales Objections Anything Else You Need To Master Sales, Persuasion & Influence NLP, Sales, Influence & Persuasion Tactics Requirements : A willingness to apply the NLP techniques Who is the target audience ? Anyone interested in learning the most powerful NLP techniques for sales, persuasion and influence Sales people, marketer, coaches, speakers, consultants and any profession that needs sales, influence or persuasion Anyone interested in NLP, sales, influence & persuasion NLP For Sales, Persuasion & Influence What You Will Learn In This Course FREE 00:01:00 Positive Mind Pictures- Hack Your Brain 00:02:00 Assume The Sale- The Sales Mindset 00:02:00 Create Powerful Anchors- Never Second Guess Yourself Again! 00:05:00 Mindset For Sales- Unlimited Confidence & Certainty 00:02:00 Pace & Lead Technique- Instant Rapport & Communication Skills 00:02:00 Non Verbal Mirroring- The Unfair Advantage To Build Rapport 00:03:00 The Similar Words Technique- Hace Their Brain So Your Customers Like You! 00:02:00 The Commond Denominator Technique- Create a Feeling Of Trust Instantly 00:01:00 Using V, A, K Words- A Powerful Technique To Sell Effortlessly 00:05:00 Using Eye Cues- Read Their Subconscious & That At Your Advantage 00:05:00 Build Yes Sets- Make the Sale Easy! 00:01:00 The Art Of Asking Questions + What You Need To Ask 00:02:00 Discover Their Vaues- Want to Sell Effortlessly_ You Need This Technique! 00:02:00 Buiyng Patterns- Dark Psychology 00:03:00 Action Verbs + Language Patterns- Speak Directly To The Subconscious 00:03:00 Establish A Need + Value It- Know If They Are Interested! 00:02:00 Presuppositions- Hack Their Perceptions About Your Prodcut 00:03:00 Link Your Offer To Their Need- How To Do It The Right Way 00:01:00 Repeat Client's Values- Influence Them Instantly To Buy 00:02:00 Use Their Own Buying Strategy So They Buy! Use Their Own Buying Strategy So They Buy! 00:02:00 Closing Techniques- Want The Best Ways To Close The Sale 00:05:00 Most Common Objections- How To Deal With Them 00:02:00 Pace & Lead To Destroy Objections 00:03:00 Context Reframing- The Art Of Handling Objections 00:02:00 Future Pacing- Make The Customer Experience The Results In Advance 00:01:00 Motivate Them By Negative States 00:02:00 3rd Party Authority 00:01:00 Incremental Persuasion 00:01:00
Be an excellent manager and master the skills of management through the Management Skills for New Managers course. The course is designed for the new managers who want to upgrade their management skills. You will learn how to engage and motivate the employees for finding the maximum output from them. The course shows you the strategies for creating high engagement and empowerment. Next, the course guides you to know 'lean management' problem-solving and process improvement. Then, the course teaches you how to lead teams efficiently. Instead of these, you will also learn to solve conflict resolution and workplace bullying. In short, the course covers all the essential skills a new manager need to know for handling and managing the office efficiently. Requirements There are no requirements for this course other than the desire to become a highly successful manager. What Will I Learn? Motivate your employees and create high engagement and empowerment. Provide specific job training for your team members. Lead teams to become high performing teams engaged in continuous improvement. Understand and develop 'lean management' problem-solving and process improvement. Resolve conflicts with others and among team members. Who is the target audience? New managers or recently promoted managers who want to learn the basic skills of managing people, leading teams and improving work processes. Any manager wanting to improve their people management skills. Introduction to the Essential Skills Introduction FREE 00:09:00 Self-Assessments FREE 00:04:00 The Mind of the Lean Leader 00:07:00 Values & Culture 00:07:00 Worthy Values 00:08:00 Responsibilities: Communication, Boundaries and Delegation Horizontal Communication 00:10:00 Vertical Communication 00:05:00 Delegation 00:10:00 Boundaries 00:09:00 Developing Employee Skills Basic Skill Trainings 00:08:00 Skill Building Example 00:11:00 Motivating Your Team Members Power of Purpose 00:07:00 Life Cycles and Motivation 00:22:00 Situational Motivatoin 00:15:00 Situational Motivatoin Stimulus Control 00:05:00 Intrinsic Motivation 00:16:00 Coaching and Communication Skills Manager as Coach 00:04:00 Intro to Coaching Skills 00:07:00 Body Language 00:08:00 Rephrasing 00:08:00 Empathy 00:08:00 Acknowledging 00:04:00 Silence 00:04:00 Brainstorming together 00:05:00 Difficult Conversations - Giving and Receiving Feedback Giving Feedback 00:09:00 Receiving Feedback 00:07:00 Discipline - Justice, Discipline and Self-Control Discipline and Justice 00:10:00 Discipline Process 00:10:00 Solving behavior problems 00:06:00 Standard Work 00:13:00 Leader Standard Work 00:07:00 Team Formation and Organization Team Roles 00:08:00 Team Structure 00:11:00 Defining Terms 00:10:00 Stages of Team Development 00:09:00 The Agenda 00:10:00 Team Facilitation & Decision Making Team Facilitation Why 00:10:00 Facilitation Skills 1 00:08:00 Facilitation 2 00:09:00 Enron & The Abilene Paradox 00:09:00 Decision Styles 00:14:00 Consensus Reaching 00:09:00 Conflict Resolution Conflict Resolution Principles 00:11:00 Conflict Resolution Model 00:09:00 Dialogue Introduction 00:05:00 Dialogue Behavior 00:12:00 Keeping Score and Goal Setting Developing Your Team Members 00:07:00 Scorecards 00:13:00 Targets & Objectives 1 00:09:00 Targets & Objectives 2 00:09:00 Problem Solving Process Improvement Attitudes of Problem Solving 00:12:00 Root Cause 00:07:00 PDCA Problem 00:10:00 A3 Problem Solving 00:13:00 Skill of Brainstorming 00:12:00 Improving Your Work Process Processes and Capabilities 00:11:00 Customer Requirements 00:11:00 Process Definition 00:12:00 Work Process Maps 00:17:00 Waste 00:16:00 Management Waste 00:08:00 Variance Analysis 00:12:00 Resources Resources - Management Skills for New Managers 00:00:00
Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦠Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦠Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦠Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦠Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦠Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦠Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦠Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.
Start-ups and business people are a mixed bunch. But one thing the winners all have in common Is - the ability to influence others. Capacity to sell their ideas, sell their goods, sell their services. The online course will provide learners with a platform to apply the selling skills needed in a sales cycle from the minute they start managing the account and get to know the clients to closing sales and building a strong relationship with them. The learners will also develop practical selling skills in this course and enhance their communication skills with their customers. This training is suitable for sales people of any level. Course Highlights Professional Sales Skills Training Diploma is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Sales Skills Training Diploma into 28 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 3 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Sales Skills Training Diploma Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Sales Skills Training Diploma is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Sales Skills Training Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Salesmanship Introduction To Salesmanship FREE 01:00:00 How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations FREE 00:30:00 How to Use Enthusiasm in Low Pressure Selling 02:00:00 Building Customer Confidence Through Low Pressure 00:30:00 Timing the Low Pressure Sale 02:00:00 Developing the Low Pressure Sales Personality 00:30:00 How to Organize Yourself for Low Pressure Selling 02:00:00 Objection Handling Techniques 01:00:00 Highlight Closers in Low Pressure Selling 00:30:00 How You Can 'Tell It Faster-Sell It Faster' Through Low Pressure 00:30:00 Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Developing Customer Relationship Skills Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Mock Exam- Professional Sales Skills Training Diploma 00:30:00 Final Exam Final Exam- Professional Sales Skills Training Diploma 00:30:00
Nowadays, there're so many exciting career opportunities across industry domains as project manager, project consultant, project analyst, and program manager. The Project Management Training Course is designed to provide you with the in-depth knowledge and skills needed to be a successful project manager in any industry. Through this course, you'll develop the leadership skills required to efficiently manage a team that will meet the expectations of your clients and business goals respectively. From initiation through closing, learn useful tools and techniques to accomplish the comprehensive project management lifecycle for a project. Take advantage of this course and get started today! Project Management Training Course Highlights Project Management Training Course is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Project Management Training Course into 38 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 14 hours, 6 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Project Management Training Course Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Project Management Training Course is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Project Management Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Project Management Training Course - Updated Version Introduction to Project Management 00:23:00 PMBOK and PMI 00:15:00 Global Project Management 00:40:00 Project Life Cycle 00:30:00 Time Management 00:41:00 Quality Management 00:22:00 Effective Planning & Scheduling 00:47:00 Human Resource Management 00:18:00 Talent Management 00:19:00 Organising Meeting and Conferences 00:29:00 Managing Resources 00:19:00 Change Management 00:24:00 Business Resilience and Crisis Management 00:18:00 Conflict Management 00:16:00 Stress Management 00:17:00 Communication Skills 00:26:00 Procurement & Purchasing Management 00:22:00 Risk Management 00:25:00 Lean Process and Six Sigma Module 1: Understanding Lean 00:22:00 Module 2: The Lean Culture 00:19:00 Module 3: The Five Principles of Lean 00:10:00 Module 4: Value and Waste 00:19:00 Module 5: Value Stream Mapping (VSM) 00:19:00 Module 6: The Principles of Flow and Pull 00:14:00 Module 7: Overview of Six Sigma 00:11:00 Module 8: The Define Phase 00:18:00 Module 9: The Measure Phase 00:21:00 Module 10: The Analyse Phase 00:22:00 Module 11: The Improve Phase 00:21:00 Module 12: The Control Phase 00:14:00 Project Management Training Course - Old Version Course Overview FREE 00:05:00 Choosing the Project Team FREE 01:00:00 Building a Winning Team 00:30:00 Managing Team Meetings 00:15:00 Easy Ways to Reward Your Team 00:15:00 Developing a Communication Plan 00:30:00 Communicating with Sponsors and Executives 00:15:00 Dealing with Problem Team Members 00:15:00 Mock Exam Final Exam
What Will I Learn? Learn from the Best!...with Learn Sign Language - ASL we have enlisted a well-known Deaf presenter Judy Vardon. She has been Deaf since the age of two. She became famous in the Deaf community when she and her family appeared on America's Extreme Home Makeover show in 2004. She graduated from Lahser High School and is the mother of two sons. She lives with her family in Oak Park, Michigan. Throughout the course, you will be taught via online videos that have both voices over and subtitles to just pure ASL on its own. This is to increase your receptive and productive skills when conversing with a Deaf person or someone who uses ASL. There are also PDF documents to download so you can track the scripts and keep tabs on your progress. The topics that will be covered are the following: - Alphabet, Spelling & Names, Introductions, Family & Rooms in the House, Animals, Numbers, Money & Time, Time & Weather, Transport & Directions, Interests & Hobbies, Food & Drink. Requirements No prior knowledge needed Description American Sign Language (ASL) is a richly expressive system of manual communication used by Deaf Americans and Canadians. This Level 1 Certificate in American Sign Language will be helpful to them who wish to communicate in sign in their personal lives, as well as those who wish to explore vocational opportunities in services to people who are Deaf. Formal signs, finger-spelling, pantomime gestures, facial expressions, body movements and speech will be used to convey meaning in ordinary conversation. This Level 1 Certificate in American Sign Language will introduce you via video to the sign alphabet, names, animals, numbers, places and much more. From ordering in a restaurant to getting around, this course is the go-to guide to help you get communicating in sign language. So, enhance your communication skills by getting this course. Who is the target audience? Anyone who is interested in learning American Sign Language. This could be because you have Deaf members of the family, have Deaf or Hearing Impaired colleagues and you want to have a signed conversation with them. You could also be looking to enhance your skills and use this new language as a tool to help you in your career or help you in your existing job. Introduction Introduction FREE 00:01:00 Alphabet, Spelling and Names... Alphabet with text FREE 00:02:00 alphabet without text FREE 00:01:00 Letter test without text FREE 00:02:00 Letter test with text 00:02:00 Finger spelling names without text FREE 00:02:00 Finger spelling names with text FREE 00:02:00 More Names without text 00:02:00 More names with text 00:01:00 Introductions, Family & Rooms in the house Introductions FREE 00:04:00 Phrase test 00:01:00 Family Vocabulary 00:02:00 Question forms 00:01:00 Short story - receptive skill practice without text 00:02:00 Short story recap with text 00:02:00 Rooms in the house vocabulary 00:14:00 Animals Animals 00:01:00 Animal phrase test without text 00:01:00 Animal phrase test reply with text 00:01:00 Animal phrase test 2 No text 00:01:00 Animal phase test 2 replay with text 00:01:00 Numbers. Money & Time Numbers 1 to 20 00:03:00 Number test and extra numbers 00:03:00 Number test 2 00:02:00 Money signs 00:02:00 Time and months 00:04:00 Mixed Number test 00:03:00 Mixed number test 2 00:02:00 Mixed number test 3 00:03:00 Using numbers for duplication 00:01:00 Practice Time & Weather Story receptive practice - no text 00:02:00 Story receptive replay with text 00:02:00 Weather vocabulary 00:01:00 Weather phrase test without text 00:01:00 Weather phrase replay with text 00:01:00 Story receptive practice - no text 00:01:00 Story receptive replay with text 00:01:00 Transport and Directions Transport Vocabulary 00:01:00 Transport phrases 00:01:00 Direction vocabulary 00:01:00 Direction phrases 1 00:01:00 Direction phrases 2 00:02:00 Direction phrases 3 00:02:00 Getting around phrases - no text 00:02:00 Getting around phrases replay with text 00:02:00 Interests and Hobbies Interest & Hobbies Vocabulary 00:03:00 Phrase test without text 00:01:00 Phrase test replay with text 00:01:00 Food and Drink Food and drink vocabulary 00:03:00 Food and drink vocabulary test 00:01:00 Food & drink phrase test - no text 00:01:00 Food and drink replay with text 00:01:00 American Sign Language Level-Handouts American Sign Language Level-Handouts 00:00:00
Selling people something requires a lot of skill, as the process of turning someone into a buyer can be very complicated. It is never a good idea to make a sales call without the right prep work. So what do you need to do in order to prepare to make that sale? Well the answer to that question can be found in this Extended Diploma in Sales Management course. This course will help students learn the basic sales process and some basic sales tools. You will get the right kind of prep work done prior to a sales call and also develop your pitch by learning about creative openings and how to handle objections. You will also learn about setting goals, managing data and using a prospect board. This course will help you improve your project management skills as you learn to sell in all platforms. If you are selling personal products you will also improve your profits. Now all that remains to be done is get started on this course and learn to make great impressions. Course Highlights Extended Diploma in Sales Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Sales Management into 32 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 4 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Sales Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Sales Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Sales Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Sales Management Module One - Getting Started FREE 01:00:00 Module Two - Understanding the Talk FREE 01:00:00 Module Three - Getting Prepared to Make the Call 01:00:00 Module Four - Creative Openings 01:00:00 Module Five - Making Your Pitch 01:00:00 Module Six - Handling Objections 01:00:00 Module Seven - Sealing the Deal 00:30:00 Module Eight - Following Up 01:00:00 Module Nine - Setting Goals 01:00:00 Module Ten - Managing Your Data 00:30:00 Module Eleven - Using a Prospect Board 01:00:00 Module Twelve - Wrapping Up 01:00:00 Salesmanship Introduction To Salesmanship FREE 01:00:00 How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations FREE 00:30:00 How to Use Enthusiasm in Low Pressure Selling 02:00:00 Building Customer Confidence Through Low Pressure 00:30:00 Timing the Low Pressure Sale 02:00:00 Developing the Low Pressure Sales Personality 00:30:00 How to Organize Yourself for Low Pressure Selling 02:00:00 Objection Handling Techniques 01:00:00 Highlight Closers in Low Pressure Selling 00:30:00 How You Can 'Tell It Faster-Sell It Faster' Through Low Pressure 00:30:00 Sales Communication Communication Basics FREE 00:30:00 The Importance Of Self Esteem FREE 00:30:00 Oral Communication Skills Certificate 00:30:00 Written Communication Techniques 00:30:00 The Importance Of Body Language 00:30:00 Public Speaking Tips 00:30:00 How Bad Communication Damages Your Business 00:30:00 Sales Technique Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Activities Extended Diploma in Sales Management- Activities 00:00:00 Mock Exam Mock Exam- Extended Diploma in Sales Management 00:20:00 Final Exam Final Exam- Extended Diploma in Sales Management 00:20:00