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5174 Courses

Understanding Concussion and Brain Injury

5.0(5)

By Online Training Academy

Understanding Concussion and Brain Injury is crucial in today's world, where awareness of brain health is more important than ever. This course, covering topics from Concussion Awareness to Prevention, is essential for anyone looking to deepen their understanding of Brain Injury. Learning about Brain Injury not only helps in daily life by equipping you with the knowledge to handle such situations but also enhances your professional career, especially in healthcare and sports. In the UK, expertise in Brain Injury can open doors to various job opportunities, with potential salaries ranging from £25,000 to £40,000 annually, depending on the role and experience. The demand for professionals in the Brain Injury sector is increasing, with a growth rate of about 15% annually, reflecting the sector's expanding importance. This course offers significant advantages, such as improving patient outcomes through better rehabilitation and prevention strategies. By completing this course, you gain invaluable skills that are highly sought after, ensuring a rewarding career in a rapidly growing field. Key Features: CPD Certified Concussion and Brain Injury Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction To Brain Injury Module 02: Concussion Awareness Module 03: Acquired Brain Injury Module 04: Sports-related Concussion And Brain Injury Module 05: Rehabilitation Module 06: Prevention Learning Outcomes: Identify types of brain injuries and their causes accurately. Understand the signs and symptoms of concussions for prompt recognition. Explore the complexities of acquired brain injuries for comprehensive understanding. Analyze the impact of sports-related concussions on brain health. Apply rehabilitation techniques effectively in brain injury recovery processes. Implement preventive measures to reduce the risk of brain injuries. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Understanding Concussion and Brain Injury course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Understanding Concussion and Brain Injury. Moreover, this course is ideal for: Athletes, coaches, and sports enthusiasts Healthcare professionals and medical students Physical therapists and rehabilitation specialists Teachers, school staff, and youth workers Parents, guardians, and caregivers Requirements There are no requirements needed to enrol into this Understanding Concussion and Brain Injury course. We welcome individuals from all backgrounds and levels of experience to enrol into this Understanding Concussion and Brain Injury course. Career path After finishing this Understanding Concussion and Brain Injury course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Understanding Concussion and Brain Injury are: Neurologist Sports therapist Rehabilitation coordinator School nurse Concussion researcher Brain injury support worker Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Understanding Concussion and Brain Injury
Delivered Online On Demand1 hour 27 minutes
£10

Improving Mental Health through Nutrition and Diet

5.0(5)

By Online Training Academy

Are you ready to take charge of your mental well-being? Introducing our comprehensive course designed to explore the powerful connection between nutrition and mental health. Whether you're a health enthusiast, a practitioner, or someone eager to enhance their quality of life, this course is your gateway to understanding and implementing effective strategies. Key Features: CPD Certified Developed by Specialist Lifetime Access In this course, learners will explore how what we eat can affect our mental health. They'll begin by understanding the basics of mental health and how it can be influenced by various factors. They will discover the powerful connection between our diet and mental well-being, learning how specific nutrients can impact our mood and brain function. The course delves into current trends in food consumption and how these trends might affect mental health outcomes. Learners will also explore the concept of the "second brain" in our gut and its role in mental health, gaining insights into why gut health matters. They'll learn about the relationship between stress, diet, and weight gain, and how stress management can be crucial for overall health. Finally, the course covers common mood and behavior disorders, providing a deeper understanding of their causes and potential dietary interventions. Overall, this curriculum equips learners with practical knowledge to make informed choices for improving mental health through nutrition and diet. Course Curriculum Module 01: Introduction to Mental Health Module 02: Diet and Mental Health Module 03: The Relationship between Nutrition and Mental Health Module 04: Trends in Food Consumption and Mental Health Module 05: The Second Brain Trust Your Gut Module 06: Stress Can Make You Fat Module 07: Disorders of Mood and Behaviour Learning Outcomes: Identify key factors influencing mental health through nutrition and diet. Analyse the impact of diet on various mental health disorders. Understand trends in food consumption affecting mental well-being. Explain the concept of the gut-brain axis in mental health. Discuss the relationship between stress, diet, and weight management. Recognise common mood and behavioural disorders influenced by nutrition. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in understanding mental health through diet. Health practitioners seeking to enhance patient care through dietary advice. Nutritionists and dieticians aiming to specialize in mental health nutrition. Researchers exploring the link between diet and psychological well-being. Students of psychology or nutrition looking to expand their knowledge. Career path Nutrition Consultant Psychiatric Dietician Mental Health Researcher Community Health Worker Diet and Wellness Advisor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Improving Mental Health through Nutrition and Diet
Delivered Online On Demand1 hour 6 minutes
£10

Pharmacy Assistant Training

5.0(5)

By Online Training Academy

Prepare for a vital role in healthcare with our comprehensive Pharmacy Assistant Training course. Designed to equip you with essential skills and knowledge, this program covers every aspect of pharmacy operations, from customer interaction to medication dispensation. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Pharmacy Assistant Training curriculum, learners will gain essential knowledge and skills for working effectively in pharmacy settings. They will understand the role and responsibilities of pharmacy assistants and technicians, including health and safety practices and pharmaceutical terminology. Communication skills specific to pharmacy environments will be developed, ensuring clear interaction with customers and colleagues. Inventory management techniques will be learned to maintain efficient pharmacy operations. Learners will also be trained in dispensing methods, using Electronic Prescription Service (EPS), and minimizing dispensing errors. They will gain insights into prescription handling and the importance of following Standard Operating Procedures (SOPs) for safety and compliance. Understanding the dynamics of the pharmacy team and their practices will prepare them for collaborative work environments. Additionally, they will be equipped with the necessary skills for patient counselling, enhancing their ability to provide valuable healthcare advice and support to pharmacy clients. Course Curriculum Module 01: Introduction to Pharmacy Assistant and Pharmacy Technician Module 02: Health and Safety Risks Assessment and Pharmaceutical Terminology Module 03: Communication in Pharmacy Settings Module 04: Inventory Control and Management in Pharmacies Module 05: Dispensing Methods, EPS, Minimising Dispensing Errors in Pharmacies Module 06: Prescription and Dispensing in Pharmacies Module 07: Standard Operating Procedures (SOPs) Module 08: The Pharmacy Team and Practices Module 09: Job Role of Pharmacy Technicians Module 10: Pharmacy Assistant Patient Counselling Guide Learning Outcomes Understand roles of pharmacy assistants and technicians in healthcare settings. Apply pharmaceutical terminology and assess health and safety risks effectively. Demonstrate effective communication within pharmacy environments. Manage pharmacy inventory and implement control measures efficiently. Execute dispensing methods, including Electronic Prescription Service (EPS), to minimize errors. Provide patient counselling adhering to standard operating procedures (SOPs). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in pharmacy settings. Those interested in healthcare support roles. Students aiming for entry-level pharmacy assistant positions. Career changers seeking roles in pharmaceutical environments. Anyone looking to enhance knowledge in pharmacy operations. Career path Pharmacy Assistant Pharmacy Technician Dispensary Assistant Pharmaceutical Administrator Prescription Assistant Healthcare Support Worker Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Pharmacy Assistant Training
Delivered Online On Demand1 hour 54 minutes
£10

Finance, Investment & Risk Assessment

5.0(5)

By Online Training Academy

Are you struggling with your finance? Is it difficult for you to take over all the financial burden? Then fear not, our Finance, Investment & Risk Assessment course will make you reach your desired goal. And according to Reed a Financial Planner can earn from £55,000 to £65,000 in a year depending on qualification, experience, location and other factors. Don't wait to take control of your financial future. Enrol in our Finance, Investment & Risk Assessment Course today and start your journey towards financial mastery! Key Features of Finance, Investment & Risk Assessment Course : CPD Certified Finance, Investment & Risk Assessment Course. Developed by Specialist Lifetime Access Course Curriculum Finance, Investment & Risk Assessment: Module 1: Fundamentals of Investment Module 2: Investment Types and Strategies Module 3: Key Terminology in Investment Module 4: Essential Concepts in Finance Module 5: Investing in the Bond Market Module 6: Investing in the Stock Market Module 7: Principles of Risk Management Learning outcomes Finance, Investment & Risk Assessment: Analyse investment types, demonstrating an understanding of diverse investment strategies. Apply key concepts of Finance in decision-making for effective risk assessment. Define and use essential investment terminology with precision and confidence. Evaluate principles of risk management to enhance investment decision-making skills. Demonstrate knowledge of bond market dynamics for informed investment decision-making. Exhibit proficiency in stock market investment through comprehensive understanding and application. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Finance, Investment & Risk Assessment course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Finance, Investment & Risk Assessment. Moreover, this course is ideal for: Individuals aspiring to excel in finance and investment sectors. Professionals seeking to enhance their knowledge in risk assessment and management. Students pursuing a career in analysis of Finance or investment planning. Entrepreneurs aiming to make informed investment decisions for business growth. Anyone interested in mastering the intricacies of the bond and stock markets. Requirements There are no requirements needed to enrol into this Finance, Investment & Risk Assessment course. We welcome individuals from all backgrounds and levels of experience to enrol into this Finance, Investment & Risk Assessment course. Career path After finishing this Finance, Investment & Risk Assessment course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Finance, Investment & Risk Assessment are: Investment Analyst Financial Planner Risk Management Specialist Stockbroker Bond Trader Finance Manager Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Finance, Investment & Risk Assessment
Delivered Online On Demand2 hours 7 minutes
£10

Food Allergen Awareness Training

5.0(5)

By Online Training Academy

In today's modern world, Food Allergen Awareness Training Course stands as a crucial asset in the food industry. With an increasing number of individuals diagnosed with food allergies, understanding and effectively managing food allergens has become paramount. This training equips professionals with the knowledge and skills to identify, prevent, and respond to allergen-related risks, ensuring the safety and well-being of consumers. In the UK, where stringent regulations govern food safety standards, employers seek individuals with Food Allergen Awareness certification to uphold compliance and mitigate potential hazards. Job opportunities abound in various sectors such as hospitality, catering, and food manufacturing, with salaries ranging from £20,000 to £30,000 per annum on average. Undertaking this course not only enhances career prospects but also fosters trust and confidence among customers. Moreover, it empowers individuals to create allergen-safe environments, fosters customer loyalty, and reduces the risk of allergen-related incidents. Ultimately, Food Allergen Awareness Training Course is indispensable for professionals seeking to excel in the food industry while prioritizing consumer health and safety. Key Features This Food Allergen Awareness Training Course Includes: CPD Certified Level 3 Diploma Developed by Specialist Lifetime Access Course Curriculum Food Allergen Awareness Training Course: Module 01: Exploring Food Allergies Module 02: Additional Causes and Symptoms of Food Allergies Module 03: Allergen Facts and Legal Framework Module 04: Hands-on Precautions and Consumer Protection Module 05: Risk Management and Food Storage Module 06: Promoting Allergy Awareness and Providing Support Learning Outcomes After completing this Food Allergen Awareness Training Course, you will be able to: Recognise common food allergy symptoms for prompt intervention. Comprehend diverse causes and variations of food allergies. Apply allergen legislation to ensure compliance in food establishments. Implement practical precautions for enhanced consumer protection. Manage food storage to minimise risks associated with allergies. Demonstrate awareness and provide support for individuals with allergies. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? Food Allergen Awareness Training Course Food industry professionals seeking CPD certification. Catering and hospitality staff responsible for food preparation. Health and safety officers within food-related businesses. Retail and restaurant managers ensuring consumer safety. Individuals interested in advancing food allergy awareness. Career path Food Allergen Awareness Training Course Food Safety Officer Catering Manager Health and Safety Advisor Restaurant Manager Retail Food Manager Allergen Compliance Specialist Certificates Digital certificate - Included Will be downloadable when all lectures have been completed.

Food Allergen Awareness Training
Delivered Online On Demand1 hour 35 minutes
£10

Understanding International Relations

5.0(5)

By Online Training Academy

Explore the intricate web of global interactions with our comprehensive course, "Understanding International Relations." Whether you're a seasoned professional or a curious beginner, this course offers a deep dive into the complexities that shape our world today. Here's what you'll discover: Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course on Understanding International Relations, learners explore various aspects that shape global politics and interactions among countries. They delve into historical contexts to understand how past events influence present-day international affairs. The course introduces different theories like Realism, Liberalism, Marxism, and Constructivism, offering insights into how these perspectives explain the behaviors of nations and international systems. Students examine the key actors involved in international relations, including states, international organizations, and non-state actors, and analyze their roles and impacts. They gain an understanding of the complexities of war and its implications on global stability and security. The course also covers international organizations, exploring their functions and contributions to global governance. Additionally, learners study international political economy, focusing on how economic factors shape diplomatic relations and global policies. Recent issues in international relations are also discussed, providing insights into contemporary global challenges and their significance on a global scale. Course Curriculum Module 01: Historical Context Module 02: Theories in International Relations I Realism and Liberalism Module 03: Theories in International Relations II The Marxist, The Constructivist and The Module 04: Actors in International Relations Module 05: Understanding International Relations Module 06: War Module 07: International Organisations Module 08: International Political Economy Module 09: Recent Issues in International Relations Learning Outcomes: Analyse historical events shaping global politics in historical context. Compare and contrast realism and liberalism theories in international relations. Evaluate Marxist and Constructivist perspectives in global political analysis. Identify key actors influencing international relations dynamics. Explain theories and concepts underlying international political economy. Assess recent issues impacting contemporary international relations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Students interested in global politics and diplomatic relations. Individuals pursuing careers in international organisations or diplomacy. Scholars aiming to understand global conflicts and peace-building efforts. Professionals in governmental or non-governmental international relations roles. Anyone curious about the economic dimensions of global diplomacy. Career path Diplomatic Officer International Relations Researcher Policy Analyst Foreign Affairs Consultant International Development Officer Trade Policy Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Understanding International Relations
Delivered Online On Demand2 hours 3 minutes
£10

Managing Personal Cash Flow

5.0(5)

By Online Training Academy

Master the art of financial control and embark on a journey to financial freedom with our comprehensive course on Managing Personal Cash Flow. Designed to empower you with the knowledge and tools needed to navigate the intricate world of personal finance, this course is your ultimate guide to securing a stable and prosperous financial future. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course, you will learn all about managing your money effectively. First, you'll understand why it's important to know about personal finance and how it affects your life. Then, you'll dive into the basics of personal cash flow and learn how to manage it wisely. You'll also explore tax and financial strategies to make sure you're handling your money smartly. Understanding personal insurance and how it fits into your financial plan will also be covered. Accounting principles related to personal finances will be introduced to give you a solid foundation. You'll then learn how to plan your cash flow and design a personal budget to meet your financial goals. Additionally, you'll explore borrowing, credit, and debt management to avoid financial pitfalls. Finally, you'll understand the relationship between money and mental health and how to manage your money for overall well-being. Course Curriculum Module 01: Understanding the Importance of Personal Finance Module 02: Introduction to Personal Cash Flow Module 03: Understanding Tax and Financial Strategies Module 04: Managing Personal Insurance Module 05: Accounting and Personal Finances Module 06: Cash Flow Planning Module 07: Designing a Personal Budget Module 08: Borrowing, Credit and Debt Module 09: Money and Mental Health Module 10: Understanding Personal Money Management Learning Outcomes: Understand the significance of personal finance for long-term financial stability. Analyze personal cash flow and its role in financial planning. Apply tax and financial strategies to optimize personal finances effectively. Evaluate different types of personal insurance and their management strategies. Implement basic accounting principles to manage personal finances efficiently. Develop and maintain a personal budget to achieve financial goals. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking to enhance personal financial management skills. Those interested in understanding personal cash flow dynamics. Anyone looking to optimize tax and financial strategies for personal gain. Individuals aiming to manage personal insurance effectively. Those seeking to improve personal accounting and financial planning skills. Career path Financial Advisor Tax Consultant Insurance Broker Personal Accountant Budget Analyst Credit Counsellor Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Managing Personal Cash Flow
Delivered Online On Demand2 hours 11 minutes
£10

Basics of Employment Law

5.0(5)

By Online Training Academy

Unlock the essential knowledge needed to navigate the complexities of workplace regulations with our comprehensive "Basics of Employment Law" course. Designed for professionals aiming to understand and apply fundamental legal principles in employment contexts, this course covers essential modules to equip you with practical insights and compliance strategies. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Basics of Employment Law course, learners will gain a comprehensive understanding of the laws that govern workplaces. They will learn about the legalities involved in recruiting employees, including the rights and responsibilities of both employers and job applicants. Understanding employment contracts will equip learners with the knowledge to navigate the terms and conditions of employment agreements effectively. The course covers important aspects such as workplace discrimination and the rights related to parental leave, sick pay, and pension schemes. Learners will also delve into health and safety regulations to ensure a safe working environment. They will learn about employee monitoring and data protection laws, crucial for maintaining privacy and security at work. The course further explores the creation and significance of employee handbooks. Learners will grasp the concepts of minimum wage laws and disciplinary procedures, including the processes involved in dismissal, handling grievances, and participating in employment tribunals. Course Curriculum Module 01: Basics of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Discrimination in the Workplace Module 05: Parental Rights, Sick Pay and Pension Scheme Module 06: Health & Safety at Work Module 07: Workplace Monitoring and Data Protection Module 08: Employee Handbook Module 09: National Minimum Wage & National Living Wage Module 10: Disciplinary Procedure Module 11: Dismissal, Grievances and Employment Tribunals Learning Outcomes: Understand key principles of employment law and its application. Demonstrate knowledge of legal requirements in recruitment processes. Explain the components and implications of employment contracts. Identify types of workplace discrimination and legal protections. Describe rights related to parental leave, sick pay, and pensions. Outline health and safety obligations and employee responsibilities at work. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? HR professionals seeking legal compliance knowledge. Small business owners managing employee contracts and disputes. Individuals entering HR or administrative roles in organizations. Legal professionals expanding expertise into employment law. Managers aiming to improve workplace compliance and employee relations. Career path HR Officer Legal Advisor Compliance Manager Employee Relations Specialist Recruitment Consultant Business Owner Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Basics of Employment Law
Delivered Online On Demand3 hours 18 minutes
£10

Introduction to Port management

5.0(5)

By Online Training Academy

Unlock the gateway to maritime logistics with our comprehensive "Introduction to Port Management" course. Designed for aspiring port managers and maritime professionals, this course equips you with essential knowledge and skills to thrive in the dynamic world of port operations. Key Features: CPD Certified Developed by Specialist Lifetime Access In the "Introduction to Port Management" course, learners will explore the operational complexities of ports and gain insights into effective management practices. They will understand the fundamental aspects of port operations, including the types of equipment used and the handling of various cargoes and ships. The course emphasizes planning and performance management within ports, ensuring efficiency and effectiveness. Learners will also delve into critical issues such as safety, security, and environmental protection, learning how these factors impact port operations and sustainability. Additionally, the course covers legal frameworks relevant to ports and examines the evolving technologies in ship design that influence port infrastructure and operations. Overall, students will develop a comprehensive understanding of port management, preparing them to address challenges and contribute to the growth and development of ports worldwide. Course Curriculum Module 01: Introduction to Port Module 02: Introduction to Port Management Module 03: Port Equipment Module 04: Cargoes and Ships Module 05: Port Management Planning & Performance Module 06: Port Management Safety & Security Module 07: Legal Aspects of Port Module 08: Environmental Risks & Protection Module 09: Impact of Changing Ship Technology on Ports Module 10: Growth & Development of Port Learning Outcomes: Understand the fundamental aspects of ports and their functions. Explain the principles and challenges of port management effectively. Identify various types of port equipment and their operational roles. Analyze different types of cargoes handled in ports and ship characteristics. Evaluate port management strategies for planning and performance improvement. Discuss the importance of safety, security, legal, and environmental considerations in ports. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Port management professionals seeking foundational knowledge. Maritime industry professionals aiming to enhance their expertise. Students pursuing careers in logistics and supply chain management. Government officials involved in port regulation and development. Environmentalists interested in port sustainability practices. Career path Port Operations Manager Port Safety Officer Maritime Logistics Coordinator Environmental Compliance Specialist Port Security Manager Cargo Handling Supervisor Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Introduction to Port management
Delivered Online On Demand2 hours 30 minutes
£10

Call Centre & Customer Service Training

5.0(5)

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand42 minutes
£10