1151 Courses

Embark on a journey to become a workplace hero with our comprehensive one-day Pediatric First Aid course. This dynamic and engaging training program is designed to equip you with the essential skills and knowledge needed to handle emergency situations confidently and effectively.

Our combined "Highway Code andAccidents, Incidents, and Breakdowns Training" module offers a comprehensive learning experience for drivers. This training covers two essential aspects: understanding the Highway Code and road safety measures to handle accidents, incidents, and breakdowns. Highway Code Training Content: Course introduction, objectives, and expectations. Introduction to the Highway Code and its relevance. Types of road users and training for various groups. Respecting and understanding the risks to different road user categories. Confirmation of knowledge quizzes covering all aspects of the Highway Code and traffic regulations. Accidents, Incidents, and Breakdowns Training Content: Recognizing risks and potential incidents, including breakdowns, collisions, and other scenarios. Duty of care, taking preventative measures, and handling incidents. Understanding health and safety regulations and related statistics. Prevention strategies and appropriate responses in case of an incident. Personal safety and actions to be taken during a vehicle collision. Steps to follow when facing a breakdown, including monitoring gauges and risk assessments. Ensuring the safety of other road users and cooperating with emergency services and recovery operators. Handling bridge strikes, including prevention and actions in case of an incident. Join us to enhance your knowledge of the Highway Code and road safety preparedness. Register today to ensure your drivers are well-versed in the rules of the road and equipped to handle unexpected challenges on their journeys. #HighwayCode #RoadSafety #AccidentHandling #Breakdowns #SafetyTraining

10 QLS Endorsed Courses for PAT Tester | 10 Endorsed Certificates Included | Lifetime Access

Enhance workplace safety with our 'Slips, Trips & Falls Safety Training: Proactive Safety Measures' course. Gain expertise in risk assessment, hazard identification, and legal responsibilities. Equip yourself with preventive strategies and incident reporting skills to create a safer, compliant, and accident-free work environment.

The CITB SSSTS course is an accredited Site Supervisors Safety Training Scheme for the construction site supervisor, these are generally referred to as SSSTS training courses. The supervisors safety training scheme is now a requirement set out by the major contractors group for all supervisors who will be working on their sites. Construction skills and health and safety need to go hand in hand and made a priority to encourage improved work skills and reduced accidents and injuries. On the 2 day SSSTS training course the main focus will be on: THE IMPORTANCE OF RISK ASSESSMENTS IN THE CONSTRUCTION INDUSTRY THERE IS A FOCUS ON HOW TO IMPLEMENT CONTROL MEASURES ON SITE AND HOW TO USE COMMUNICATION TO ENSURE THE SITE REMAINS SAFE FOR EVERYONE MONITORING THE CONTROL MEASURES AND WORK ACTIVITIES ENSURING THAT THE WORK IS CARRIED OUT CORRECTLY AND SAFELY Delegates attending CITB SSSTS courses and who successfully complete will receive a SSSTS certificate to show that they are able to help supervise in the construction industry and have understanding when it comes to health and safety in the work place. During the course the main topics of the syllabus are: THE HEALTH AND SAFETY ACTS, REGULATIONS APPROVED CODES OF PRACTICE AND GUIDANCE NOTES THE HEALTH AND SAFETY LEGAL SYSTEM CAUSES, TYPES AND THE NUMBERS OF CONSTRUCTION ACCIDENTS RISK ASSESSMENTS IN ALL MANNER OF CONSTRUCTION CIRCUMSTANCES The concise SSSTS courses will provide you with the skills to: IDENTIFY PROBLEM AREAS FOUND IN THE CONSTRUCTION INDUSTRY UNDERSTAND AND APPRECIATE PROACTIVE AND REACTIVE MONITORING PERFORM RISK ASSESSMENTS AND RECOGNISE THE IMPORTANCE OF METHOD STATEMENTS HAVE AN UNDERSTANDING OF THE WAY THE HEALTH AND SAFETY LAWS ARE STRUCTURED LEARN SKILLS NEEDED TO PERFORM ON SITE INDUCTIONS, METHOD BRIEFS AND TOOLBOX TALKS CITB SSSTS Courses at a Glance The SSSTS training course is designed for first line mangers looking to continue or take on a supervisory role within the construction industry. The course takes place over two days and will teach health and safety skills needed to maintain a safe site. A thirty minute multiple choice examination will follow the training. Upon successful completion of the SSSTS training the candidate will be awarded with the CITB Site Supervisory Safety Training Certificate. Further Development Successful candidates can go on to complete the 5 day site managers safety training scheme SMSTS course designed for site managers and supervisors.

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Health & Safety is a significant concern. Everyone has an essential role to play in reducing deaths and accidents at work. Failure to meet the requirements of Health and Safety regulations carries serious consequences so understanding these requirements is vital. This course is aimed at those starting out in the construction industry and provides an introduction to some of the key aspects of health and safety on and around construction sites. It can be taken along with the accredited exam to provide you with a recognised qualification that can form part of your CSCS card application.

Maintain your Driver Qualification Card (DQC) and enhance your professional driving skills with this comprehensive 5-day Driver CPC course. This course covers all the essential modules required to fulfil your Driver CPC periodic training requirements. Over five days, you'll gain in-depth knowledge and practical guidance on key areas impacting professional drivers, including: Day 1: Mastering Drivers Hours, Working Time Rules, Tachograph Regulations, and maintaining Driver Health & Wellbeing. Day 2: Staying up to date with the Highway Code, effectively managing Accidents, Incidents, and Breakdowns. Day 3: Conquering the challenges of Urban & Rural Driving environments and mastering essential Manoeuvring techniques. Day 4: Developing the skills to be a Compliant Driver and ensuring the Safe Loading of Vehicles. Day 5: Understanding the role of a Vehicle Marshall and Banks-man and mastering the principles of FORS Lo-CITY Driving for improved fuel efficiency and reduced emissions. This course is designed for all professional drivers, including those who drive: HGVs (Heavy Goods Vehicles) Buses and Coaches Vans for work purposes Don't miss this opportunity to refresh your knowledge, refine your skills, and ensure your DQC remains valid. Enrol today!