4693 Courses

Learn how to restore your furniture, decorate your home and more with this online course. Through video lessons, online study materials and automated assessments, you will gain a complete understanding of furniture restoration and interior decorating, whether you want to give your own home a makeover or go into professional roles in design or restoration. The Furniture Restoration & Interior Decorating Course is the complete course for anyone who wants to learn more about stain brushing and varnishing, upholstery, or improving the feng shui of their home. Through engaging, easy-to-understand video lessons and online course materials, you will learn expertise such as identifying period furniture and accessories, preparation of new and old surfaces, faux finishes, and the correct treatments for rooms of varying sizes, ages, and levels of light. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Furniture Restoration & Interior Decorating Course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Restoring Your Furniture WOOD FINISHING IN GENERAL 00:30:00 PREPARATION OF NEW AND OLD SURFACES 01:00:00 STAINS IN GENERAL 00:15:00 FACTORY PREPARED STAINS 00:15:00 WATER STAINS 01:00:00 STAIN BRUSHING AND PROCEDURE 00:30:00 PREPARING WOOD TO TAKE STAIN WITH EVEN COLOR EFFECT 01:00:00 THE USE OF WOOD FILLERS 00:30:00 VARNISH AND SHELLAC 01:00:00 VARNISHING, RUBBING, POLISHING 01:00:00 VARNISH DEFECTS AND THEIR CAUSES 01:00:00 LACQUERS 01:00:00 Interior Design Fundamentals Define a Theme: Contemporary, Cottage, Eclectic, Southwest 01:00:00 Budget Design for Your Living Room, Den or Family Room 01:00:00 Budget Ideas for Kitchen Design 01:00:00 Budget Bedroom Makeover 01:00:00 Closet Cleanups 01:00:00 Need a Home Office? 00:30:00 Camouflage with Paint! 01:00:00 Faux Finishes Are Hot - Bare Walls Are Not! 00:30:00 Window Treatments 01:00:00 Making the Most of Molding 00:30:00 Fabulous Furniture Finds 00:30:00 Decorate With Wallpaper 01:00:00 Freehand or Stencil A Mural Makes the Wall! 01:00:00 Accessorize - Funky Can Be Fun! 01:00:00 Have Some Fun with Fabric! 01:00:00 Decorating House Interior HOW TO REARRANGE A ROOM 02:00:00 HOW TO ANALYZE A ROOM AS PROFESSIONALS DO BEFORE YOU 01:00:00 HOW TO CREATE A ROOM 02:00:00 HOW TO DETERMINE CHARACTERS OF HANGINGS AND FURNITURES-COVERING FOR A GIVEN ROOM 01:00:00 CANDLESTICKS, LAMPS, FIXTURES FOR GAS AND ELECTRICITY, AND SHADES 01:00:00 WINDOW SHADES AND AWNINGS 00:30:00 TREATMENT OF PICTURES AND PICTURE FRAMES 01:00:00 TREATMENT OF PIANO CASES 00:15:00 TREATMENT OF DINING-ROOM BUFFETS AND DRESSING-TABLES 00:15:00 TREATMENT OF WORK TABLES, BIRD CAGES, DOG BASKETS AND FISH GLOBES 00:30:00 TREATMENT OF FIREPLACES 00:30:00 TREATMENT OF BATHROOMS 01:00:00 PERIOD ROOMS 01:00:00 PERIODS IN FURNITURE 01:00:00 CONTINUATION OF PERIODS IN FURNITURE 01:00:00 THE GOTHIC PERIOD 00:30:00 THE RENAISSANCE 01:00:00 FRENCH FURNITURE 01:00:00 THE PERIODS OF THE THREE LOUIS 01:00:00 THE MAHOGANY PERIOD 02:00:00 THE COLONIAL PERIOD 00:30:00 THE REVIVAL OF DIRECTOIRE AND EMPIRE FURNITURE 00:30:00 THE VICTORIAN PERIOD 00:30:00 PAINTED FURNITURE 00:30:00 TREATMENT OF AN INEXPENSIVE BEDROOM 01:00:00 TREATMENT OF A GUEST ROOM (Where economy is not an item of importance) 01:00:00 A MODERN HOUSE IN WHICH GENUINE JACOBEAN FURNITURE IS APPROPRIATELY SET 00:30:00 UNCONVENTIONAL BREAKFAST-ROOMS AND SPORTS BALCONIES 01:00:00 SUN-ROOMS 01:00:00 TREATMENT OF A WOMAN'S DRESSING-ROOM 00:30:00 THE TREATMENT OF CLOSETS 00:30:00 TREATMENT OF A NARROW HALL 00:15:00 TREATMENT OF A VERY SHADED LIVING-ROOM 00:15:00 SERVANTS' ROOMS 00:15:00 THE BABY'S ROOMS: THE DAY ROOM, THE NIGHT ROOM 01:00:00 ROOMS FOR THE ELDERLY 01:00:00 A YOUNG GIRL'S ROOM 01:00:00 THE YOUNG BOY'S ROOM 00:30:00 TABLE DECORATION 01:00:00 WHAT TO AVOID IN INTERIOR DECORATION: RULES FOR BEGINNERS 01:00:00 FADS IN COLLECTING 01:00:00 WEDGWOOD POTTERY; OLD AND MODERN 01:00:00 ITALIAN POTTERY 00:15:00 VENETIAN GLASS, OLD AND MODERN 00:30:00 CONCLUSION 00:15:00 Recommended Reading Recommended Reading: Furniture Restoration & Interior Decorating Course 00:00:00 Mock Exam Mock Exam- Furniture Restoration & Interior Decorating Course 00:30:00 Final Exam Final Exam- Furniture Restoration & Interior Decorating Course 00:30:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Description: Microsoft Access is a database management system application; it stores data in its own form on the Access Jet database engine. This application is used by mainly software developers to develop application software. Microsoft Access 2016 Beginner to Advanced course is a complete collection with all the contents necessary to give you an overview of this application. In this course, you will learn about its interface, create and edit databases, sorting and filtering data in a query, performing calculations, summarization of data, data normalization, advanced reporting, etc. By the end of this course, users should be comfortable with navigating the Access 2016 interface, creating a new database from scratch, querying a database, generating reports, sharing data, and much more. Learning Outcomes: Get familiarized with Microsoft Access 2016, create simple databases, and use the help options Change table data, manage records and create lookups Join data from different tables, sort and filter them, and perform calculations for queries Creating, adding controls, enhancing appearance and print preparation for reports How to utilize Access Options dialog box Relational database design, creating tables, managing table fields and creating table relationships Creating query joins and sub queries, joining tables with no common fields, relating data within a table, and working with sub datasheets Data normalization and creating junction tables Sharing Access data with other applications and through import and export options Managing reports through organizing information, formatting, including charts, adding calculated fields and sub-report inclusion to existing ones Create mailing label report and publishing reports in PDF format Designing forms through adding and setting controls, creating subforms, using tab pages to organize information, improve navigation, formatting and applying conditional formatting Data, field, form and record validation Creating macros, restricting records using conditions, validate data, automate data entry and convert a macro to VBA in order to enhance user interface design Link tables to external data sources, manage database, determine object dependency, document database, and analyze database performance Allow multiple user access to database by splitting it, implement security, set passwords, convert Access database to ACCDE file, and add digital signatures Create and modify switchboards and startup options Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Microsoft Access 2016 Beginner to Advanced is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Microsoft Access 2016 Beginner to Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module - 1 Orientation to Microsoft Access 01:00:00 Create a Simple Access Database 01:00:00 Get Help in Microsoft Access 00:30:00 Modify Table Data 00:30:00 Work with Records 01:00:00 Sort and Filter Records 00:30:00 Create Lookups 01:00:00 Join Data from Different Tables in a Query 01:00:00 Sort and Filter Data in a Query 01:00:00 Perform Calculations in a Query 00:30:00 Create Parameter Queries 00:30:00 Create Action Queries 00:30:00 Create Find Duplicate and Find Unmatched Queries 00:30:00 Summarize Data 00:30:00 Create a Report 01:00:00 Add Controls to a Report 00:30:00 Enhance the Appearance of a Report 00:30:00 Prepare a Report for Print 00:30:00 The Access Options Dialog Box 01:00:00 Relational Database Design 00:30:00 Create a Table 01:00:00 Modify a Table and Fields 00:30:00 Create Table Relationships 00:30:00 Create Query Joins 00:30:00 Join Tables That Have No Common Fields 00:30:00 Relate Data within a Table 00:30:00 Work with Subdatasheets 00:30:00 Create Subqueries 00:30:00 Data Normalization 01:00:00 Create a Junction Table 00:30:00 Import Data into Access 00:30:00 Export Data to Text File Formats 00:30:00 Export Access Data to Excel 00:30:00 Create a Mail Merge 00:30:00 Organize Report Information 00:30:00 Format Reports 00:30:00 Include Charts in a Report 00:30:00 Add a Calculated Field to a Report 00:30:00 Add a Subreport to an Existing Report 00:30:00 Create a Mailing Label Report 00:30:00 Publish a Report as PDF 00:30:00 Activities - Microsoft Access 2016 for Beginners 00:00:00 Module - 2 Add Controls to Forms 01:00:00 Set Form Controls 01:00:00 Create Subforms 00:30:00 Organize Information with Tab Pages 00:30:00 Enhance Navigation with Forms 00:30:00 Format a Form 01:00:00 Apply Conditional Formatting 00:30:00 Field Validation 00:30:00 Form and Record Validation 00:30:00 Create a Macro 01:00:00 Restrict Records Using a Condition 00:30:00 Validate Data Using a Macro 00:30:00 Automate Data Entry Using a Macro 00:30:00 Convert a Macro to VBA 00:30:00 Link Tables to External Data Sources 00:30:00 Manage a Database 00:30:00 Determine Object Dependency 00:30:00 Document a Database 00:30:00 Analyze the Performance of a Database 00:30:00 Split a Database for Multiple User Access 00:30:00 Implement Security 00:30:00 Set Passwords 00:30:00 Convert an Access Database to an ACCDE File 00:30:00 Package a Database with a Digital Signature 00:30:00 Create a Database Switchboard 01:00:00 Modify a Database Switchboard 00:30:00 Set Startup Options 00:30:00 Activities - Microsoft Access 2016 Advanced 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Microsoft Access 2016 Beginner to Advanced 00:30:00 Final Exam Final Exam- Microsoft Access 2016 Beginner to Advanced 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

** CRM : KYC & CDD for Customer Service & Sales Compliance ** Unlock the Power of Customer Relationship Management while Ensuring Regulatory Compliance Are you ready to take your customer service and sales to the next level? In today's highly regulated business landscape, achieving both customer satisfaction and compliance is not an option-it's a necessity. Welcome to a course designed to equip you with the skills and knowledge to master Customer Relationship Management (CRM) with a sharp focus on Know Your Customer (KYC) and Customer Due Diligence (CDD) compliance. Why This Course Matters: In an era of heightened data protection and financial regulations, businesses need to build strong customer relationships while adhering to stringent compliance requirements. This course is your gateway to achieving this delicate balance. What You'll Learn: Strategic CRM Implementation: Discover how to integrate CRM systems seamlessly into your customer service and sales operations to enhance engagement and loyalty. KYC and CDD Essentials: Gain in-depth insights into KYC and CDD procedures, and learn how to verify customer identities, assess risks, and ensure regulatory compliance. Compliance in Action: Explore real-world case studies and scenarios to apply KYC and CDD principles effectively within your organisation. Data Protection and Privacy: Navigate the complex landscape of data protection laws and regulations to safeguard customer information while fostering trust. Effective Communication: Learn to communicate compliance requirements transparently to customers, enhancing their experience. Audit and Monitoring: Understand the importance of ongoing monitoring and reporting to stay compliant and adapt to evolving regulations. Who Should Enrol : Customer service professionals aiming to build stronger client relationships. Sales and marketing teams seeking to leverage CRM for increased conversions. Compliance officers and professionals responsible for KYC and CDD implementation. Anyone interested in mastering CRM with a compliance perspective. Course Format: This comprehensive course is designed for both beginners and experienced professionals. You'll have access to engaging video lectures, interactive quizzes, and practical exercises that mirror real-world scenarios. Our expert instructors will guide you through every step, ensuring you leave with actionable skills and a solid understanding of CRM, KYC, and CDD. Why Choose Us: Our instructors bring years of industry experience and compliance expertise to the table. You'll receive up-to-date knowledge and practical insights that you can apply immediately within your organisation. Elevate your customer service and sales game while staying compliant-enrol today in "CRM: KYC & CDD for Customer Service & Sales Compliance," and take the first step toward excellence in customer relations and regulatory adherence. The Bundle includes the following Course 1: Phone-Based Customer Service Course 2: Sales: Psychology of Customers Course 3: Customer Analytics Training Course 4: Innovative Customer Service Techniques Course 5: Diploma in Customer Relationship Management (CRM) Course 6: Certificate in Know Your Customer (KYC) & Customer Due Diligence (CDD) Course 7: GDPR Certificate Course 8: Customer Service - Representative Accreditation and Endorsement The Customer Service: Know Your Customer & AML Techniques to Ensure Compliance & Effective Customer Screening course materials are recognised by Quality Licence Scheme (QLS) and CPD Certification Service (CPD UK) Accredited. This ensures the deep research and quality resource allocation behind the development phase of the course. Key Benefits Learning materials of the Customer Service: AML Techniques to Ensure Compliance & Effective Customer Screening course contain engaging voice-over and visual elements for your comfort. Get 24/7 access to all Customer Service content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) CRM : KYC & CDD for Sales Compliance & Customer Service Curricuum Breakdown Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Sales: Psychology of Customers Introduction Section 2 The Marketing Function Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Conclusion Customer Analytics Training Section 01: Basics Of Customer Analytics And Customer Life Cycle Section 02: Customer Onboarding Section 03: Customer Activation Section 04: Cross Selling Section 05: Campaign Life Cycle Section 06: Conclusion Innovative Customer Service Techniques Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service Diploma in Customer Relationship Management (CRM) Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Certificate in Know Your Customer & Customer Due Diligence Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance GDPR Certificate GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Customer Service - Representative WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ BONUS LECTURE!!! FINAL TIPS!!! CPD 150 CPD hours / points Accredited by The CPD Certification Service Who is this course for? CRM : KYC & CDD for Sales Compliance & Customer Service Particularly this Customer Service course is effective for- Compliance Analysts Compliance Managers Analysts / Know Your Client Analysts AML/TF(Anti Money Laundering and Terrorist Financing) Analysts AML/TF Managers Onboarding Analysts Anyone in the financial compliance sector (private companies, regulated or non-regulated companies, banking, real estate, lawyers, or public sector employees). NB: This is not a regulated course. To get qualified, you need to enrol: Level 2 Certificate in Principles of Customer Service Level 3 Certificate in Principles of Customer Service Level 3 Diploma in Customer Service (RQF) Certificate in Know Your Customer & Customer Due Diligence Requirements CRM : KYC & CDD for Sales Compliance & Customer Service There are no specific prerequisites to enrol in this course. Anyone and everyone can take this Customer Service course. Career path CRM : KYC & CDD for Sales Compliance & Customer Service After completing this Customer Service course, you will have the knowledge and skills to explore trendy and in-demand jobs, such as; KYC Analyst Fraud Monitoring Associate Investigations Specialist AML Prevention Representative These professionals typically make between £35k to £75k annually in the United Kingdom. Certificates Certificate of completion (PDF) Digital certificate - £9 After successfully completing this KYC Course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Certificate of completion (Hardcopy) Hard copy certificate - £15 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 Certificate of completion (QLS Hardcopy) Hard copy certificate - £109 Method of Assessment MCQ Based Exam Passing Score: 60% Unlimited Retakes Instant Assessment and Feedback Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing this course, learners will be able to order an endorsed certificate as proof of their achievement. The hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £109 International: £109 + £10 (postal charge) = £119

** CRM : KYC & CDD for Customer Service & Sales Compliance ** Unlock the Power of Customer Relationship Management while Ensuring Regulatory Compliance Are you ready to take your customer service and sales to the next level? In today's highly regulated business landscape, achieving both customer satisfaction and compliance is not an option-it's a necessity. Welcome to a course designed to equip you with the skills and knowledge to master Customer Relationship Management (CRM) with a sharp focus on Know Your Customer (KYC) and Customer Due Diligence (CDD) compliance. Why This Course Matters: In an era of heightened data protection and financial regulations, businesses need to build strong customer relationships while adhering to stringent compliance requirements. This course is your gateway to achieving this delicate balance. What You'll Learn: Strategic CRM Implementation: Discover how to integrate CRM systems seamlessly into your customer service and sales operations to enhance engagement and loyalty. KYC and CDD Essentials: Gain in-depth insights into KYC and CDD procedures, and learn how to verify customer identities, assess risks, and ensure regulatory compliance. Compliance in Action: Explore real-world case studies and scenarios to apply KYC and CDD principles effectively within your organisation. Data Protection and Privacy: Navigate the complex landscape of data protection laws and regulations to safeguard customer information while fostering trust. Effective Communication: Learn to communicate compliance requirements transparently to customers, enhancing their experience. Audit and Monitoring: Understand the importance of ongoing monitoring and reporting to stay compliant and adapt to evolving regulations. Who Should Enrol : Customer service professionals aiming to build stronger client relationships. Sales and marketing teams seeking to leverage CRM for increased conversions. Compliance officers and professionals responsible for KYC and CDD implementation. Anyone interested in mastering CRM with a compliance perspective. Course Format: This comprehensive course is designed for both beginners and experienced professionals. You'll have access to engaging video lectures, interactive quizzes, and practical exercises that mirror real-world scenarios. Our expert instructors will guide you through every step, ensuring you leave with actionable skills and a solid understanding of CRM, KYC, and CDD. Why Choose Us: Our instructors bring years of industry experience and compliance expertise to the table. You'll receive up-to-date knowledge and practical insights that you can apply immediately within your organisation. Elevate your customer service and sales game while staying compliant-enrol today in "CRM: KYC & CDD for Customer Service & Sales Compliance," and take the first step toward excellence in customer relations and regulatory adherence. The Bundle includes the following Course 1: Phone-Based Customer Service Course 2: Sales: Psychology of Customers Course 3: Customer Analytics Training Course 4: Innovative Customer Service Techniques Course 5: Diploma in Customer Relationship Management (CRM) Course 6: Certificate in Know Your Customer (KYC) & Customer Due Diligence (CDD) Course 7: GDPR Certificate Course 8: Customer Service - Representative Accreditation and Endorsement The Customer Service: Know Your Customer & AML Techniques to Ensure Compliance & Effective Customer Screening course materials are recognised by Quality Licence Scheme (QLS) and CPD Certification Service (CPD UK) Accredited. This ensures the deep research and quality resource allocation behind the development phase of the course. Key Benefits Learning materials of the Customer Service: AML Techniques to Ensure Compliance & Effective Customer Screening course contain engaging voice-over and visual elements for your comfort. Get 24/7 access to all Customer Service content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) CRM : KYC & CDD for Sales Compliance & Customer Service Curricuum Breakdown Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Sales: Psychology of Customers Introduction Section 2 The Marketing Function Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Conclusion Customer Analytics Training Section 01: Basics Of Customer Analytics And Customer Life Cycle Section 02: Customer Onboarding Section 03: Customer Activation Section 04: Cross Selling Section 05: Campaign Life Cycle Section 06: Conclusion Innovative Customer Service Techniques Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service Diploma in Customer Relationship Management (CRM) Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Certificate in Know Your Customer & Customer Due Diligence Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance GDPR Certificate GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Customer Service - Representative WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ BONUS LECTURE!!! FINAL TIPS!!! CPD 150 CPD hours / points Accredited by The CPD Certification Service Who is this course for? CRM : KYC & CDD for Sales Compliance & Customer Service Particularly this Customer Service course is effective for- Compliance Analysts Compliance Managers Analysts / Know Your Client Analysts AML/TF(Anti Money Laundering and Terrorist Financing) Analysts AML/TF Managers Onboarding Analysts Anyone in the financial compliance sector (private companies, regulated or non-regulated companies, banking, real estate, lawyers, or public sector employees). NB: This is not a regulated course. To get qualified, you need to enrol: Level 2 Certificate in Principles of Customer Service Level 3 Certificate in Principles of Customer Service Level 3 Diploma in Customer Service (RQF) Certificate in Know Your Customer & Customer Due Diligence Requirements CRM : KYC & CDD for Sales Compliance & Customer Service There are no specific prerequisites to enrol in this course. Anyone and everyone can take this Customer Service course. Career path CRM : KYC & CDD for Sales Compliance & Customer Service After completing this Customer Service course, you will have the knowledge and skills to explore trendy and in-demand jobs, such as; KYC Analyst Fraud Monitoring Associate Investigations Specialist AML Prevention Representative These professionals typically make between £35k to £75k annually in the United Kingdom. Certificates Certificate of completion (PDF) Digital certificate - £9 After successfully completing this KYC Course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Certificate of completion (Hardcopy) Hard copy certificate - £15 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 Certificate of completion (QLS Hardcopy) Hard copy certificate - £109 Method of Assessment MCQ Based Exam Passing Score: 60% Unlimited Retakes Instant Assessment and Feedback Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing this course, learners will be able to order an endorsed certificate as proof of their achievement. The hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £109 International: £109 + £10 (postal charge) = £119

** CRM : KYC & CDD for Customer Service & Sales Compliance ** Unlock the Power of Customer Relationship Management while Ensuring Regulatory Compliance Are you ready to take your customer service and sales to the next level? In today's highly regulated business landscape, achieving both customer satisfaction and compliance is not an option-it's a necessity. Welcome to a course designed to equip you with the skills and knowledge to master Customer Relationship Management (CRM) with a sharp focus on Know Your Customer (KYC) and Customer Due Diligence (CDD) compliance. Why This Course Matters: In an era of heightened data protection and financial regulations, businesses need to build strong customer relationships while adhering to stringent compliance requirements. This course is your gateway to achieving this delicate balance. What You'll Learn: Strategic CRM Implementation: Discover how to integrate CRM systems seamlessly into your customer service and sales operations to enhance engagement and loyalty. KYC and CDD Essentials: Gain in-depth insights into KYC and CDD procedures, and learn how to verify customer identities, assess risks, and ensure regulatory compliance. Compliance in Action: Explore real-world case studies and scenarios to apply KYC and CDD principles effectively within your organisation. Data Protection and Privacy: Navigate the complex landscape of data protection laws and regulations to safeguard customer information while fostering trust. Effective Communication: Learn to communicate compliance requirements transparently to customers, enhancing their experience. Audit and Monitoring: Understand the importance of ongoing monitoring and reporting to stay compliant and adapt to evolving regulations. Who Should Enrol : Customer service professionals aiming to build stronger client relationships. Sales and marketing teams seeking to leverage CRM for increased conversions. Compliance officers and professionals responsible for KYC and CDD implementation. Anyone interested in mastering CRM with a compliance perspective. Course Format: This comprehensive course is designed for both beginners and experienced professionals. You'll have access to engaging video lectures, interactive quizzes, and practical exercises that mirror real-world scenarios. Our expert instructors will guide you through every step, ensuring you leave with actionable skills and a solid understanding of CRM, KYC, and CDD. Why Choose Us: Our instructors bring years of industry experience and compliance expertise to the table. You'll receive up-to-date knowledge and practical insights that you can apply immediately within your organisation. Elevate your customer service and sales game while staying compliant-enrol today in "CRM: KYC & CDD for Customer Service & Sales Compliance," and take the first step toward excellence in customer relations and regulatory adherence. The Bundle includes the following Course 1: Phone-Based Customer Service Course 2: Sales: Psychology of Customers Course 3: Customer Analytics Training Course 4: Innovative Customer Service Techniques Course 5: Diploma in Customer Relationship Management (CRM) Course 6: Certificate in Know Your Customer (KYC) & Customer Due Diligence (CDD) Course 7: GDPR Certificate Course 8: Customer Service - Representative Accreditation and Endorsement The Customer Service: Know Your Customer & AML Techniques to Ensure Compliance & Effective Customer Screening course materials are recognised by Quality Licence Scheme (QLS) and CPD Certification Service (CPD UK) Accredited. This ensures the deep research and quality resource allocation behind the development phase of the course. Key Benefits Learning materials of the Customer Service: AML Techniques to Ensure Compliance & Effective Customer Screening course contain engaging voice-over and visual elements for your comfort. Get 24/7 access to all Customer Service content for a full year. Each of our students gets full tutor support on weekdays (Monday to Friday) CRM : KYC & CDD for Sales Compliance & Customer Service Curricuum Breakdown Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Sales: Psychology of Customers Introduction Section 2 The Marketing Function Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Conclusion Customer Analytics Training Section 01: Basics Of Customer Analytics And Customer Life Cycle Section 02: Customer Onboarding Section 03: Customer Activation Section 04: Cross Selling Section 05: Campaign Life Cycle Section 06: Conclusion Innovative Customer Service Techniques Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service Diploma in Customer Relationship Management (CRM) Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Certificate in Know Your Customer & Customer Due Diligence Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance GDPR Certificate GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Customer Service - Representative WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ BONUS LECTURE!!! FINAL TIPS!!! CPD 150 CPD hours / points Accredited by The CPD Certification Service Who is this course for? CRM : KYC & CDD for Sales Compliance & Customer Service Particularly this Customer Service course is effective for- Compliance Analysts Compliance Managers Analysts / Know Your Client Analysts AML/TF(Anti Money Laundering and Terrorist Financing) Analysts AML/TF Managers Onboarding Analysts Anyone in the financial compliance sector (private companies, regulated or non-regulated companies, banking, real estate, lawyers, or public sector employees). NB: This is not a regulated course. To get qualified, you need to enrol: Level 2 Certificate in Principles of Customer Service Level 3 Certificate in Principles of Customer Service Level 3 Diploma in Customer Service (RQF) Certificate in Know Your Customer & Customer Due Diligence Requirements CRM : KYC & CDD for Sales Compliance & Customer Service There are no specific prerequisites to enrol in this course. Anyone and everyone can take this Customer Service course. Career path CRM : KYC & CDD for Sales Compliance & Customer Service After completing this Customer Service course, you will have the knowledge and skills to explore trendy and in-demand jobs, such as; KYC Analyst Fraud Monitoring Associate Investigations Specialist AML Prevention Representative These professionals typically make between £35k to £75k annually in the United Kingdom. Certificates Certificate of completion (PDF) Digital certificate - £9 After successfully completing this KYC Course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Certificate of completion (Hardcopy) Hard copy certificate - £15 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 Certificate of completion (QLS Hardcopy) Hard copy certificate - £109 Method of Assessment MCQ Based Exam Passing Score: 60% Unlimited Retakes Instant Assessment and Feedback Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing this course, learners will be able to order an endorsed certificate as proof of their achievement. The hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £109 International: £109 + £10 (postal charge) = £119

Learn to create incredible motion graphics and visual effects with the Diploma in Adobe After Effects CC 2017 course. Adobe After Effects CC, developed by Adobe Systems, is used in the post-production process of film making and television production. It is a digital visual effect, motion graphics, and compositing application that Is designed to help you to improve your videos with professional motion graphics and helps you to create excellent film, TV, video, and web. The course is devoted to the motion graphics software and makes you as a pro user of the software. Throughout the course, you will be introduced with the various tools and techniques that you need to know for using the software. You will learn about creating a circle, applying animation effect, using graph editor, adding backgrounds, colour creation and more. You will explore how to create a video project from start to finish in After Effects. Upon completion, you will be able to create professional motion graphics that improve your videos. What Will I Learn? You will know how to use After Effects to make your videos better than ever You will be comfortable using After Effects - even if you're a beginner Know how to create a video project from start to finish in After Effects Create professional motion graphics that improve your videos Add creative visual effects to your video projects Export high quality videos from After Effects and know how to use it with Premiere Pro efficiently You will have the full support of an instructor who loves teaching Requirements You should have Adobe After Effects installed so you can follow along with the course lessons. We'll be using the Creative Cloud version of After Effects, but you can do many of the lessons in a previous version if you don't have After Effects CC. You DO NOT need any experience with After Effects. This course is for beginners and assumes you don't have any experience with the program. Module: 01 1.1 Intro Video FREE 00:03:00 1.2 Project Files - Diploma in Adobe After Effects CC 2017 00:00:00 1.3 Animate Your Name FREE 00:07:00 Module: 02 2.1 Understand the After Effects Workspace 00:06:00 2.2 Starting a New Composition 00:08:00 2.3 Adding Media to Your Project and Timeline 00:05:00 2.4 Using the Basic After Effects Tools 00:10:00 2.5 Create a Perfect Circle, Alignment, and Shape Colors 00:03:00 2.6 Working in the Timeline 00:11:00 2.7 Layer Properties 00:09:00 Module: 03 3.1 Animating in After Effects 00:08:00 3.2 Position, Scale, and Rotation Animations 00:05:00 3.3 Tips to Make Your Animations Look More Nautral 00:04:00 3.4 Using the Graph Editor 00:06:00 3.5 Challenge - Bouncing Ball 00:01:00 3.6 Solution - Bouncing Ball 00:20:00 Module: 04 4.1 Working With Solid Layers and the ken Burns Effects 00:07:00 4.2 Working With Shape Layers, Strokes, and Paths 00:06:00 4.3 Adding Layer Styles Like Drop Shadow, Bevel, and Gradients 00:04:00 4.4 Shape Effects - Trim Path Animation, Wiggle, and Zig Zag 00:06:00 Module: 05 5.1 Track Matte Animation - Make Layers Appear And Disappear 00:09:00 5.2 Using Pre-Compositions to Group Layers 00:06:00 5.3 Easily Reverse Complicated Animations 00:02:00 5.4 Playing with Time 00:06:00 5.5 Blend Modes 00:06:00 5.6 Stabilize Shaky Footage 00:04:00 Module: 06 6.1 Intro to Motion Graphics Projects 00:01:00 6.2 Clean Lower Third 00:09:00 6.3 Logo Reveal Animation Bumper 00:13:00 6.4 Colorful Transition 00:17:00 6.5 Text with Mask Path Animation 00:10:00 6.6 Text Bubble Animation 00:14:00 6.7 Weather App 1 00:16:00 6.8 Weather App 2 00:08:00 6.9 Weather App 3 00:07:00 Module: 07 7.1 Flat Animation Challenge 00:03:00 7.2 Phil Designs his Flat Animation Scene 00:13:00 7.3 Animating Fireworks with the Repeater Effect 00:15:00 Module: 08 8.1 Removing Green Screen Background 00:07:00 8.2 Adding a Background that Matches the Foreground 00:08:00 8.3 Adding Motion to a Still Image with the Puppet Tool 00:06:00 8.4 Adding Movement with the Ripple Effect 00:06:00 Module: 09 9.1 Intro to 3D 00:10:00 9.2 Swinging 3D Text Animation 00:12:00 9.3 Build Out Your 3D Composition 00:06:00 9.4 Animating Our 3D Scene 00:08:00 9.5 Create Stars in After Effects 00:05:00 Module: 10 10.1 Using the Rotoscope Tool 00:07:00 10.2 Cleaning Up Your Edges 00:07:00 10.3 Finishing Our Rotobrush Animation 00:08:00 Module: 11 11.1 Easy Screen Replacement with Masks 00:10:00 11.2 Replacing a Screen Version 2 00:14:00 11.3 Screen Replacement with Mocha 00:08:00 Module: 12 12.1 Using the Puppet Pin Tool 00:05:00 12.2 Animating Your Puppet Pins 00:03:00 12.3 Animated Blinking Eyes 00:08:00 12.4 Adding Perspective with Animated Clouds 00:07:00 Module: 13 13.1 Applying Text Animation Presets 00:06:00 13.2 Create a page Turn Effect with CC page Turn 00:10:00 13.3 Radial and Linear wipes 00:03:00 13.4 Color Correction in After Effects 00:04:00 Module: 14 14.1 Motion Tracking Basics 00:10:00 14.2 Tracking Text and Visual Effects to Video Clip 00:06:00 14.3 Tracking Rotation and Scale 00:12:00 14.4 Adding Details to Our Text 00:04:00 Module: 15 15.1 Intro to Character Animation 00:02:00 15.2 Design Your Character 00:15:00 15.3 Rigging Your Character 00:03:00 15.4 animation Our Character 00:10:00 15.5 Adding the Animated Background 00:09:00 15.6 Adding Details to Character Movement 00:07:00 15.7 Adding the Paper Cut Out Look 00:06:00 Module: 16 16.1 Exporting an H264 File From After Effects 00:07:00 16.2 Exporting from After Effects with a Transparent Background 00:04:00 16.3 Exporting from After Effects through Adobe Media Encoder 00:05:00 16.4 Create an Animated GIF from After Effects 00:07:00 Module: 17 17.1 Audio Tips for After Effects 00:03:00 17.2 Working with Premiere Pro 00:06:00 Module: 18 18.1 Expressions Basics 00:07:00 18.2 Animate a Flickering with Expressions 00:18:00 Module: 19 19.1 Conclusion 00:01:00

What Will I Learn? Understand how projects work and be able to control your project process Deploy some of the main ways to avoid budget and schedule over-runs Define your project precisely, for your benefit and everyone else's Establish a clear scope, so you can combat the dreaded 'scope creep' Deal effectively with supporters, critics and bystanders Create time scales on getting the job done using milestone planning Be able to use the world's favourite project planning tool: the Gantt chart Achieve fair and effective allocation of project responsibilities Get the most from your team: motivation, collaboration and communication Predict problems and plan your responses Be able to assess which risks to deal with first Assess which risks to deal with first Apply all six strategies for action on risks available to use Stay in control when people change their minds Deliver your project on budget, on target, and on time Complete the three key tasks to finally close down your project Requirements You won't need any software or materials other than your preferred note-taking device (pen & paper, Evernote or OneNote, or anything in between. You can even use Udemy's built-in note-taking tools (which are private to you). If you have n experience of projects at all, that is absolutely fine. If you do have experience, bring it with you as you watch the videos. If you don't, bring your common sense. Description If you are new to project management, then this Project Management Certificate Course for Manager provides you all the fundamental information of project management that enables you to deliver a project on time, on a budget, and to requirement. Project management is an indispensable component of business life. In order to achieve benefit for both your career and your organization relies on good project management skills and abilities. This course confers you the practical tools, techniques and advice you need for managing a project efficiently. Understand project management fundamentals along with project definition and planning stages, project delivery stage and closure stage so that you get set up to succeed. What will I get? You will get over two and a half hours of high quality video - not just a PowerPoint with a voice over. It is based on Mike's best selling three-hour live seminar and contains over two and a half hours of video, and a wealth of additional templates for you to download and adapt to your work. These will help you to manage your projects practically, for greater control and more success. If you want to deliver your next project on time, on budget and to specification, you can't afford not to take this course. What people say about Mike's live seminar... 'This did what it said on the box - a great deal of practical ideas for planning and managing tasks, along with understanding of key principles for successful delivery' Andrea Duncan, PDP Co-ordinator - University of Northampton 'One of the best seminars I've attended in the last 17 years. Enjoyable practical and useful. I would highly recommend this course' Diane Massey - DSM Legal Solicitors 'If you've never had formal training in project management - you'll learn a huge amount about processes and the secrets to succeeding in your projects' Paul Foxall, Senior Project Officer - Sandwell MBC 'Excellent seminar. I have been on previous project management course. This one seemed very different and much better due to brilliant examples Mike gave.' Emma Oliver, Marketecture 'Excellent content, clearly delivered. Really enjoyed Mike's course and found it exceptionally useful.' Nick Osborn, Fenland RP Ltd 'Very useful. Many excellent strategies to help guide project managers.' Rob Simpson, Basis (Registration) Ltd 'A great overall introduction to project management. I learnt a lot and have a lot I can start to implement tomorrow!' Catherine Mendham, Content Consultants 'Very practical, very useful. Gives confidence in knowing what is important and what is not. Mike is a very engaging speaker.' Louisa Davison, Secret Agent Marketing 'An excellent introduction and a reminder of some of the fundamentals of project management.' Chris Price, Pulse PM Ltd Dr Mike Clayton Mike is on of the UK's leading project delivery experts. He has many years experience of managing projects and integrating change in many companies of varying sizes. Mike has had key roles in managing multi-million pound projects for Vodafone, General Motors, BAA and Transport for London. Organisations of all sizes have benefited from his skills in integrating complex change. You will get real results as his highly practical approach simplifies complex ideas. Mike also has over 20 years' experience of training project managers, throughout the UK and in Europe and the US. He is the author of thirteen top-selling business, management, and personal effectiveness books, including four on project management topics: How to Manage a Great Project On budget. On target. On time. (Pearson, 2014) The Influence Agenda A systematic approach to aligning stakeholders in times of change (Palgrave Macmillan, 2014) Brilliant Project Leader What the best project leaders know, do and say to get results, every time (Pearson, 2012) Risk Happens! Managing risk and avoiding failure in business projects (Marshall Cavendish, 2011) Your Unconditional, No-questions, 30-Day Guarantee The best way to assess how valid this material is in you culture is to try it out. I am so confident that this course will change your life that I offer you an unconditional, no questions asked, full 30 day money-back-in-full guarantee. If you don't think this will give you a real sense of understanding and being in control of your project, then just ask me for your money back. What if you have questions? I will be on hand to answer your questions if you get stuck, puzzled, or just want to know more. As a professional trainer, this is what I do, and I promise to respond within 24 hours of your question arriving with me from Udemy. Enroll Now Enroll for this course now, so you can start to gain control of your projects straight away. Who is the target audience? new and want-to-be project managers project managers who have had no formal training and who want to start to formalise what you have learned on the job beginners and also for intermediates with a few projects under your belt managers and professionals who are starting to need to deliver projects as a part of your day-to-day responsibilities This course will give you a great legup if you need to get involved in your first project... in any capacity Assessment & Certification: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the test, you will be able to buy an internationally recognised Accredited Certificate of Achievement from iStudy. You can however also buy a Course Completion Certificate following the course completion without sitting for the test. Project Management Fundamentals: Know the Principles and Get it Right What is a Project? FREE 00:04:00 The Four Stage Project Lifecycle 00:08:00 Project Stages and Boundaries 00:08:00 One Reason why Projects go Wrong 00:05:00 Terminology used in the Project Stages 00:05:00 More on Project Gateways / Stage Gates 00:02:00 Project Definition Stage: The Vital Foundation to Your Success Define your Project: Goals and Objectives 00:10:00 Understanding Project Scope 00:06:00 Dealing with Scope Creep FREE 00:06:00 Project Definition: Summary 00:03:00 Project Planning Stage: Failing to Plan = Planning to Fail The Book of the Plan 00:05:00 The Stakeholder Engagement Process 00:04:00 Stakeholder Analysis 00:06:00 Milestones are your Best Friends 00:08:00 The Work Breakdown Structure 00:08:00 The Gantt Chart 00:06:00 Tools for Creating a Gantt Chart 00:04:00 The Linear Responsibility Chart (LRC) aka The RACI Chart 00:09:00 The Risk Management Process FREE 00:04:00 Risk Analysis 00:08:00 The Six Strategies for Managing Risks 00:09:00 The Risk Register (or Risk Log) 00:06:00 Project Delivery Stage: Don't you Love it When a Plan Comes Together! The Four Essentials of Leading your Team 00:07:00 Project Delivery - The Three Key Cycles 00:12:00 Project Closure Stage: Deep Sigh - You're Nearly Done Closing your Project in an Orderly Manner 00:08:00 Closing Words 00:01:00

This Medical Secretary Course - CPD Certified Online Training Course is absolute for those who want a career development as a medical secretary in the medical field.  This Course at a glance Understand the roles and responsibilities of a medical secretary Learn more about the health care systems Study about the confidentiality which is required in a medical environment Explore health and safety protocols with legal and ethical issues In line with the Health and Social Care Act 2008 Medical Secretary Course- CPD Certified Online Training Interested in pursuing a career in the medical field as a secretary? This Medical Secretary Course will introduce you to the medical terminologies that you might be required in the medical field as well as the various aspects regarding professional development.  You will be empowered with the management of records and legislation of organisational policies as per the terms of NHS England. Experienced tutors will guide you about Standard infection control precautions (SICPs) which are used by all staff for patients to ensure their safety.  Who should take this course? This Medical Secretary Course is aimed at: Beginners who want to assist doctors Any personal assistant working in the hospital Individuals interested in medical administration skills Healthcare providers who want to understand hygiene procedure Medical assistants who want to learn legal and ethical aspects This course is however not restricted to a particular profession or field of endeavour. It may also be beneficial to a broader group of people who want to understand the core competencies of a medical secretary or aspire to become a medical assistant with professional qualities. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. You should also check out our Online Practice Nurse Course- CPD Certified Training Course and gain professional skills and knowledge to become a prominent nurse in the medical field to ensure patients' health and safety confidently.  Course Curriculum Introduction to Medical Secretary ● Overview ● Key responsibilities Reception Skills ● Greeting patients ● Dealing with difficult patients ● Answering phones and taking messages Administration Skills and Abilities ● Organise schedules effectively ● Coordinate appointments with ease ● Navigate medical insurance and billing Maintaining Medical Records ● What are records? ● Type of records covered by the code ● Records management obligations ● Legal obligations ● Management responsibilities ● Organisational policy ● Organising records ● Designing a records keeping system ● Using metadata to organise and find records ● Records storage for operational use ● Management of records when the minimum retention period is reached ● Destroying and deleting records Information Technology in Health Care ● Office computer systems ● Clinical information systems ● Computer applications ● Effective filing systems in medical offices Confidentiality in a Medical Environment ● Confidentiality and privacy ● The Confidentiality model ● Codes of conduct Hygiene Procedures In The Medical Environment ● Standard infection control precautions (SICPs) ● Patient placement/assessment for infection risk ● Hand hygiene ● Personal protective equipment (PPE) ● Eye or face protection ● Safe management of care equipment ● Safety devices Understanding medical terminology ● Medical terminology for medical secretary ● Human Anatomy and Physiology ● First Aid Training ● Volunteer TrainingMedical Maintaining Workplace Safety ● Occupational health and safety ● Psychological Safety Legal aspects and Ethics ● Importance of consent ● Important of Equality in health and social care ● Ethical issues in healthcare Professional Development ● Curriculum vitae (CV) writing ● How to format the CV? ● What else should be kept in mind while writing a CV? ● Interviewing skills Conclusion Conclusion Recognised Accreditation CPD Certification Service This Medical Secretary Course is accredited by Continuing Professional Development (CPD). CPD is globally recognised by employers, professional organisations, and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.  After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. The certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs What are the skills of a medical secretary? Having strong organisation skills is essential in this role. It is important to be able to plan and prioritise your workload while managing your time efficiently and accurately. Additionally, possessing strong communication and interpersonal skills is crucial for interacting with patients and their relatives. What qualifications do I need to be a Medical Secretary? Although there are no specific entry requirements for a medical secretary/personal assistant position, employers place a high value on exceptional keyboarding abilities. However, if you desire to obtain a professional qualification, consider enrolling in our Medical Secretary Course. This course is tutored by medical assistant experts and is accredited by CPD. What are the most important duties of a medical secretary? As a Medical Secretary, your responsibilities would involve handling appointment schedules, greeting patients and visitors, checking patients in and out, collecting and verifying required information and documentation, maintaining and updating patient charts, records, and medical histories, and making arrangements for patient referrals. Is a medical secretary a good job? It should be noted that medical secretaries can earn a substantial income right from the get-go. Additionally, they have the chance to make a significant difference in people's lives by providing crucial assistance to patients during their hospital stay or doctor's visit. What is the purpose of this course? This training course is designed to provide corporate training so that individuals who aspire to become medical secretaries can equip organisational skills to succeed in their career. By taking this course, you will gain valuable insights on developing the essential skills required to effectively perform administrative tasks. Can I expect career opportunities after completing this course? This Medical Secretary Course-CPD Certified Online Training Course is accredited by CPD UK, which employers and professional organisations across the globe recognise. So upon completing this course, the chances of getting a job will increase with such qualification as it will serve an additional merit to your profile. Will I get the Course Materials while doing the course? Yes, you will get the course materials while doing the course. The instructor will send the materials as necessary as the lecture videos. However, you must pay a minimal amount for the course materials. When will I get the certificate? For a CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days. I reside outside the UK. Can I still be enrolled in this course? Surely! You can access any Lead Academy course from anywhere in the world and anytime. How will I practise my medical secretary skills ? Upon enrolling in this training course, you can be assured that the instructor will provide guidance every step of the way to ensure you can practise independently after completing the course. Once you secure a job, you can demonstrate your credibility by completing daily tasks. What if I fail in the course? There's no need to worry if you didn't pass the exam or didn't get the required score. You can always retake the exam with better preparation. Which course should I enrol in next for career advancement ? You can browse our website to discover all the available options and find the perfect one for your career advancement.However if you wish to pursue a career as a nurse as well , we recommend you join our Online Practice Nurse Course - CPD Certified Training Course .

Hydroponics garden is one of the most revolutionary endeavours undertaken by modern technology. Now you can see your plants grow faster than outdoor plants. So if you find this idea intriguing, then avoid getting confused by ads full of nonsense. Instead, enrol in Hydroponics Gardening Online Course to broaden your horizon of hydroponics gardening and its marketing process. This Diploma in Hydroponics Gardening at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Hydroponics Gardening Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Hydroponics Gardening course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. When you grow plants, you just don't grow plants; rather, you grow an oxygen factory. Hydroponics gardening is a source of encouragement for people who want to decrease their carbon footprint and keep the environment green. If you lead a hectic lifestyle and are unable to manage yourself to maintain an outdoor garden but still can't resist the passion for growing plants, then a hydroponics garden could be the best solution for you. Hydroponics gardening is the process of growing plants anchored in a container or pot with a solution of water and nutrients. With this proven method now, you can grow plants faster than ever without soil and can use them around the year. Moreover, this process requires less space and water than the conventional process, and there is no chance of growing weeds. However, this method can be expensive and takes a lot of attention and instruction. Pondering over its demand and advantages, we developed a staggering course for you. Now you can enjoy your comfort zone from dusk till dawn through the greenery of the hydroponics garden. Learning Outcome Realise the cruciality of hydroponics gardening Appreciate the aesthetic charm and economic feasibility of hydroponic gardening List the plants you can grow in a hydroponics garden Enable the optimal temperature, light, carbon dioxide and nutrients needed Get familiar with the equipment and tools needed for developing a hydroponics garden Realise the vitality of greenhouse plants Tackle the problem of food scarcity by supplying organic food Adopt pest control strategies Manage the irrigation system aptly Prevent plant diseases and mortality of plants Endow your indoor space with ornamental herbs, foliage and flowers Spread awareness about hydroponics gardening Inaugurate your business of hydroponics gardening Know the marketing strategies of hydroponic plants Observe the technological advancement in this area This course will show the proven way to grow hydroponic plants likelettuce, spinach, Swiss chard, parsley, oregano, cilantro, and mint. You will also learn to grow fruiting plants like tomatoes, strawberries, and hot peppers. Beginners who want to enhance their indoors with ornamental plants or want to take entrepreneurial initiatives can follow three simple hydroponics systems: wick, water culture, and ebb and flow. There are some advanced and complex systems, such as the nutrient film technique and the aeroponic system. You will be taught how to implement these techniques successfully through our pocket-sized modules. You will learn about the measurements and proportions of nutrients and water for different kinds of plants, maintaining the optimal environmental conditions required. You will perform regular monitoring to make sure the systems are functioning properly. As plants are susceptible to waterborne diseases, we will demonstrate the scientific way to prevent these troubles. Roots are vulnerable without soil around them. Therefore, with the help of our digital assistance, you will take care of them with due diligence. Going through multiple assessments, you will gain mastery of this important topic. Ensure the perfect blend of luxury and comfort of your indoors by signing up for Hydroponics Gardening Online Course. Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Diploma in Hydroponics Gardening at QLS Level 5 course exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Module 1: Introduction to Hydroponics 11:59 1: Module 1: Introduction to Hydroponics Preview 11:59 Module 2: Systems of hydroponic culture 19:19 2: Module 2: Systems of hydroponic culture 19:19 Module 3: Plant Nutrition 21:05 3: Module 3: Plant Nutrition 21:05 Module 4: Equipment 41:33 4: Module 4: Equipment 41:33 Module 5: Rooting media 10:20 5: Module 5: Rooting media 10:20 Module 6: Seedling and Plant Maintenance 21:24 6: Module 6: Seedling and Plant Maintenance 21:24 Module 7: Nutritional Problems and Solutions in Plant 32:58 7: Module 7: Nutritional Problems and Solutions in Plant 32:58 Module 8: Growing in Greenhouses 29:18 8: Module 8: Growing in Greenhouses 29:18 Assessment (Optional) 14:00 9: Assessment 14:00 Order Your Certificate 02:00 10: Order Your CPD Certificate 01:00 11: Order Your QLS Endorsed Certificate 01:00 Who is this course for? Are you the right candidate for this course? Anyone interested in learning more about the topic is advised to take this course. This course will help you understand the topic thoroughly and enable you to understand the basic concepts. Enrollment in this course is open to everybody. You can access the Hydroponics Gardening course materials from anywhere in the world; there are no restrictions. You should enrol in this course if you: Wish to gain a better understanding of Hydroponics Gardening. Already working in this field and want to learn more about Hydroponics Gardening. Is a student pursuing a relevant field of study? looking for a job in the Hydroponics Gardening industry. Requirements The Hydroponics Gardening program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Career path After completing the course, you will be able to serve a myriad of job prospects. Eventually, you will find a good feat in this promising area. Agricultural equipment technician Sales representatives Project manager Grower These professionals can earn about £30K-£70 yearly on average. Certificates Cademy certificate of completion Digital certificate - Included Will be downloadable when all lectures have been completed Certificate of completion Digital certificate - £10 Diploma in Hydroponics Gardening at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Hydroponics Gardening at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

One Shared Owner: artists talking about creating collaborative space and sustainability with SaltSpace and Vanilla Ink Join us for a conversation exploring how artist-led initiatives are set up, why they are necessary and perhaps most importantly how they evolve and sustain themselves over time.  SaltSpace and Vanilla Ink will be sharing their experiences setting up as a Cooperative and Community Interest Company; and how they operate as an artist led space and community for creative practitioners.  SaltSpace will be hosting Dr Deborah Jackson, Head of Fine Art Critical Studies at the Glasgow School of Art, and Ellie Smith-Barratt, Chief Executive Officer at Vanilla Ink. Both Deborah and Ellie will be sharing their experiences with artist-led initiatives, thinking about the topic of sustaining creative spaces and communities in Scotland, with a specific focus on supports for early career practitioners in Glasgow and more broadly across Scotland.  This conversation will be an opportunity to think about the transitional space of moving from student to graduate and into practicing as a professional artist. We will be talking about supports for recent graduates and early career artists in the form of organisations and initiatives set up by / for recent graduates due to the lack of support system often provided by institutions. We will be thinking about the need to support collaboration and foster community during that time, and what mechanisms of support are in place for this, and how we can improve and strengthen these supports. Context: This event is co-hosted and supported by the Scottish Artist Union, artist and researcher Chris Biddlecombe, will be providing an overview of his key findings from the ‘Artist-Led Organisations in Scotland: Survey and Mapping of Activity' research report, which has been undertaken by Scottish Artist Union on behalf of Creative Scotland.  The event has been developed in conversation with Dr Marianne Greated, Academic Development Lead, School of Fine Art, Glasgow School of Art who has a longstanding interest in developing artist led collaborations and how this can be supported through the Glasgow School of Art curriculum.  About SaltSpace: SaltSpace is a creative cooperative based in Glasgow which aims to provide a supportive platform for new graduates and early year creatives as a stepping-stone into their artistic career. Currently we offer studio spaces across two premises in Glasgow city in Dornoch Street and the Axiom Building and a gallery/community space in the Axiom Building on 54 Washington Street.  About Vanilla Ink: Vanilla Ink is a Community Interest Company with creative jewellery workshops in Glasgow and Banff. They offer a diverse range of resources and programmes tailored to empower and support emerging talent, giving members access to the fully equipped jewellery studios, tools and bench space. The emphasis is on providing a supportive environment for jewellers to develop their skills and confidence. The jewellery school provides classes, workshops and courses for both beginners and professionals. One Shared Owner and the research is supported by Creative Scotland. If you have any other participation needs, please email us via learning@artistsunion.scot