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Wicked Weather - a set of three science experiments for children aged 5-11 based around this exciting theme. Brought to you by Carrie Ann Booth, science teacher and edu-tainer! Instructional videos for each experiment and a worksheet alongside with step-by-step, clear instructions. Plus ideas to take it further. It’s like having me in your own kitchen!

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Do you want a job that will both challenge and gratify you? Do you want to work in an industry that is growing rapidly and offers many opportunities for advancement? If so, then a facilities management course may be the perfect fit for you. In recent news, Facilities Management has been in the spotlight due to its pivotal role in helping businesses adapt to evolving work environments, especially in the post-pandemic era. Companies increasingly rely on Facilities Managers to ensure safe, efficient, and flexible workplaces that accommodate remote work and shifting office dynamics. This demonstrates the continued relevance and importance of Facilities Management in today's rapidly changing world of work. This course isn't just about theoretical knowledge; it's designed to equip you with practical skills immediately applicable in real-world scenarios. Whether you're looking to advance in your current role or make a fresh start in Facilities Management, this course provides the essential tools and expertise you need. Join us today and open the door to a world of opportunities in Facilities Management. Learning Outcomes: Upon completing the Facilities Management course, learners will: Core Understanding: Gain a thorough grasp of Facilities Management fundamentals. Space Optimization: Master efficient space management techniques. Safety and Sustainability: Learn workplace safety and sustainable practices. Vendor and Contract Expertise: Develop skills in vendor and contract management. Project Management: Acquire project management proficiency tailored for Facilities Management. Career Advancement: Enhance your career prospects and become an industry-ready professional. What will make you stand out? On completion of this Facilities Management online course, you will gain: CPD QS Accredited Proficiency Lifetime access to the whole collection of learning materials. The online test with immediate results You can study and complete the Facilities Management course at your own pace. Study for the Facilities Management course using any internet-connected device, such as a computer, tablet, or mobile device. The field of Facilities Management presents a diverse range of opportunities for aspiring professionals. With the proper knowledge and skills, learners can step into roles such as Facility Manager, overseeing the efficient functioning of buildings and infrastructure. Space Management specialists are in high demand and responsible for optimising workspace layouts to enhance productivity and employee satisfaction. Additionally, those interested in sustainability can explore roles as Sustainability Consultants, helping organisations adopt eco-friendly practices in facility operations. As you progress through the modules, you'll gain a deep understanding of various facets of Facilities Management, from space optimisation to sustainable practices and project management. This knowledge will enhance your job performance and open doors to a wide range of career opportunities. Whether you aspire to climb the corporate ladder, transition to a leadership role, or explore new horizons, this Facilities Management course will empower you to achieve your career goals. Don't miss this chance to elevate your professional journey - enrol today and set yourself on a path to career advancement and success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction to Facilities Management 13:12 1: Introduction to Facility Management Preview 13:12 Module 02: Space Management 10:57 2: Space Management 10:57 Module 03: Managing Workplace Services 17:06 3: Managing Workplace Services 17:06 Module 04: Human Resource and Contract Management 17:06 4: Human Resource and Contract Management 17:06 Module 05: Lease Purchase and Vendor Management 12:43 5: Lease Purchase and Vendor Management 12:43 Module 06: Health and Safety at Work 11:34 6: Health and Safety at Work 11:34 Module 07: Sustainable Facilities Management 08:21 7: Sustainable Facility Management 08:21 Module 08: Maintenance and Repairs 11:37 8: Maintenance and Repairs 11:37 Module 09: Project Management 16:21 9: Project Management 16:21 Module 10: Business Development and Succession Planning 13:16 10: Business Development and Succession Planning 13:16 Assignment - Facilities Management 03:00 11: Assignment On Facilities Management 03:00 PDF Who is this course for? This Facilities Management package is suitable for the following: Facility Managers Aspiring Managers Property Managers Entrepreneurs Project Managers By enrolling in this Facilities Management course, you'll master the fundamental concepts and get a thorough understanding of the subject. Requirements Without any formal requirements, you can delightfully enrol in this Facilities Management course. Career path You may earn anything from £23,000 to £47,000 annually in the UK, depending on your career. The following are examples of standard job titles and roles in the field of facilities management: Facilities Manager Support Services Manager Contracts Manager Estates Manager Asset Manager Facilities Coordinator / Supervisor Plant or Operations Manager Certificates CPD Quality Standard Certificate Digital certificate - £4.99 Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Ice Ice Baby - a set of three science experiments for children aged 5-11 based around this exciting theme. Brought to you by Carrie Ann Booth, science teacher and edu-tainer! Instructional videos for each experiment and a worksheet alongside with step-by-step, clear instructions. Plus ideas to take it further. It’s like having me in your own kitchen!

Pop-tastic Potions - a set of three science experiments for children aged 5-11 based around this exciting theme. Brought to you by Carrie Ann Booth, science teacher and edu-tainer! Instructional videos for each experiment and a worksheet alongside with step-by-step, clear instructions. Plus ideas to take it further. It’s like having me in your own kitchen!

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

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