31533 Courses

Join us this November for a FREE in-person workshop in Chelmsford, which introduces SMEs to a variety of AI tools useful for improving business processes!

Always wanted to have a go at mosaic making? This might be the class for you! What to expect A brief introduction and demonstration on mosaic making using the Direct Method. Included will be how to use tile nippers, how to create shapes and an explanation of various andamento styles and how to grout. Please note that grouting will not be done in this class however you will receive a grout bag to take home with full instructions (including a video for reference). Who is this for? Suitable for beginners, however, those with some mosaic experience are also welcome to join. What is provided A good selection of vitreous glass, unglazed ceramic and stained glass + other useful materials PVA glue Grout bag MDF base (approx 25cm x 25 cm or 30cm x 16cm) Next class: Sunday, 1 December 2024 (10am til 3pm) Venue: Luton, Bedfordshire (exact location will be provided on booking)

LOOKING FOR: PICTURE BOOKS, CHAPTER BOOKS, MG, YA Lil is an editor with over 15 years experience in the publishing industry. She’s currently freelancing and is in direct contact with many of the big publishing houses: Hachette, Bonnier Books, and book packager, Working Partners Ltd, among others. She also works with the Caroline Wakeman Literary Agency, assessing their authors’ work for commercial viability, as well as scouting for new talent. For twelve years, Lil was a Senior Commissioning Editor at Working Partners Ltd – the creatives behind massive commercial hits such as Beast Quest, Warriors and the Daisy Meadows series. There she created globally successful concepts for every age group and developed storylines so the books were unputdownable. Lil is also an author in her own right: she has written 6 books under her own name, and ghost written many others under various pseudonyms.  In every age level, Lil would like to see originality - particularly in voice. A strong character with depth, venturing on a quest that's never been undertaken before will get her excited. The 'quest' doesn't have to be epic in scale, it could be as small as petting the next-door neighbour's dog, or getting the good looking new kid to notice you, it just has to be something a reader will want to invest in. She also loves humour and is happy to see anything quirky (perhaps even downright silly!).  For picture books, Lil would like you to submit a covering letter, and 1 complete manuscript, double-spaced, with spreads marked out, in a single word or PDF doc. For chapter books, MG and YA, please send a covering letter, the first three chapters and a synopsis, double spaced, in a single Word or PDF doc. Please send EITHER picture books OR another genre, not both in one submission. By booking this session you agree to email your material to reach I Am In Print by the stated submission deadline to agent121@iaminprint.co.uk. Please note that I Am In Print take no responsibility for the advice given in your Agent121. The submission deadline is: Monday 25 November 2024

Attend our world class Kanban University accredited Certified Kanban System Design training course and learn to implement Kanban in your company

Experience safer urban roads with our FORS Approved Virtual Reality Safe Urban Driving Training. Our immersive program empowers drivers to navigate bustling city streets alongside vulnerable road users, fostering a culture of road safety. With a seven-hour DCPC-approved course, participants gain valuable insights and skills for responsible driving. Invest in your drivers' safety and meet compliance requirements while protecting lives on the road. Elevate road safety with our innovative VR training. Learn more at www.totalcompliance.co.uk

🚀 Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' 🚀 Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' 🌟   🌐 Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before.   🛠️ What You'll Learn: ✅ Zendesk Essentials: Navigate through the platform effortlessly and maximize its core features. ✅ Ticket Management Mastery: Streamline your support workflow for quicker issue resolution. ✅ Automation Awesomeness: Implement time-saving automations for a more efficient support process. ✅ Reporting and Analytics: Extract valuable insights to enhance your support strategy. ✅ Integration Wizardry: Seamlessly integrate Zendesk with other tools for a unified support experience.   💼 Who Can Benefit: Customer Support Representatives Service Desk Managers IT Professionals Business Owners Anyone committed to delivering exceptional customer experiences   🎓 Course Highlights: 🔥 Engaging Video Lessons: Learn at your own pace with expert-led video tutorials. 📚 Comprehensive Study Material: Access downloadable resources for offline learning. 💬 Interactive Discussions: Connect with fellow learners and industry experts. 🔧 Practical Assignments: Apply your knowledge in real-world scenarios. 🏆 Certification of Completion: Showcase your expertise with our accredited certification.   🌈 Why Choose Our Course: Proven Expertise: Our instructors are Zendesk certified professionals with years of hands-on experience. Practical Focus: Learn skills you can apply immediately to enhance your customer support operations. Flexible Learning: Access the course anytime, anywhere, and on any device.   🔒 Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success. Course Curriculum Basic Overview 00:00 Pricing 00:00 Account Set Up 00:00 E-Mail Set Up 00:00 The Customers Experience with E-Mail Submission 00:00 Setting Up the Guide Center 00:00 Customer Experience with the Guide Center 00:00 Admin - Customer Settings 00:00 Adding Agents - Agent Settings 00:00 Ticket Settings 00:00 Setting a Customer Schedule 00:00 Admin - Account Settings - Part 1 00:00 Admin - Account Settings - Part 2 00:00 Admin - Business Rules - Automation 00:00 Business Rules - Triggers 00:00 Website Widget 00:00 Admin Channels - E-Mail - Part 1 00:00 Admin Channels - E-Mail - Part 2 00:00 Managing Ticket Views 00:00 Conclusion 00:00 Advanced Overview - Research 00:00 Social Media Channels 00:00 Enable Live Chat Channel 00:00 Ticket Forms 00:00 Ticket Fields 00:00 Managing the Ticket View 00:00 Adding Support Agents and Team Members 00:00 Managing Help Participants 00:00 Managing Applications -Autoresponders 00:00 Adding Applications - Mailchimp 00:00 Adding Applications - Webinars 00:00 Extending Applications - Zapier 00:00 Extending Applications - Zoom 00:00 Extending Applications - Stripe 00:00 Extending Applications - PayPal 00:00 Live Example - Editing Settings 00:00 Extending Applications - Zoom 00:00 Live Example - Customer Experience 00:00 Live Example - Extending Applications 00:00 Conclusion 00:00

Overview: UIUX Prototyping with Adobe XD   Welcome to the comprehensive course on UI/UX Prototyping with Adobe XD! In this program, we delve into the intricacies of user interface and user experience design, equipping you with the skills necessary to create captivating digital experiences.   Module 1: Introduction to UI/UX Prototyping Get acquainted with the fundamentals of UI/UX design and prototyping. Learn about the importance of user-centric approaches and the role of prototypes in the design process.   Module 2: Understanding User-Centered Design Explore the principles of user-centered design (UCD) and its significance in creating intuitive and user-friendly interfaces. Gain insights into user research, personas, and user journey mapping to inform your design decisions.   Module 3: Designing Interactive Wireframes Master the art of crafting interactive wireframes using Adobe XD. Discover how to translate ideas into tangible prototypes by sketching out layout structures, navigation flows, and content hierarchy.   Module 4: Creating High-Fidelity Mockups Elevate your designs with high-fidelity mockups. Learn advanced techniques for adding visual polish, refining typography, and incorporating imagery to bring your concepts to life.   Module 5: Designing Interactive Prototypes Take your prototypes to the next level with interactivity. Explore Adobe XD's powerful features for creating clickable prototypes and simulating user interactions to validate your design concepts.   Module 6: Animations and Microinteractions Delve into the realm of animations and microinteractions to enhance user engagement and delight. Learn how to add subtle animations, transitions, and feedback mechanisms to your prototypes for a seamless user experience.   By the end of this course, you'll have the skills and confidence to design and prototype stunning user interfaces and experiences using Adobe XD. Whether you're a seasoned designer looking to expand your skill set or a newcomer to the field, this course is your gateway to mastering UI/UX prototyping. Enroll now and unlock your creative potential! Course Curriculum Module 1_ Introduction to UI_UX Prototyping Introduction to UI_UX Prototyping 00:00 Module 2_ Understanding User-Centered Design Understanding User-Centered Design 00:00 Module 3_ Designing Interactive Wireframes Designing Interactive Wireframes 00:00 Module 4_ Creating High-Fidelity Mockups Creating High-Fidelity Mockups 00:00 Module 5_ Designing Interactive Prototypes Designing Interactive Prototypes 00:00 Module 6_ Animations and Microinteractions Animations and Microinteractions 00:00

Introducing 'UX Research and Testing for Designers'   Welcome to the ultimate toolkit for designers seeking to elevate their user experience (UX) game! This comprehensive course delves into the intricacies of UX research and testing, equipping designers with indispensable skills to create user-centric designs that truly resonate.   Module 1: Introduction to UX Research and Testing Get acquainted with the fundamentals of UX research and testing. Learn why it's crucial, its impact on design decisions, and how it aligns with user needs and business goals. Lay the groundwork for a successful UX journey.   Module 2: User Research Methods Explore various user research methodologies to gain valuable insights into user behaviors, preferences, and pain points. From interviews to surveys and ethnographic studies, master the art of extracting actionable data to inform your design decisions.   Module 3: Usability Testing Methods Dive deep into usability testing techniques to evaluate the effectiveness and efficiency of your designs. Learn how to conduct tests, gather meaningful feedback, and iterate towards user-friendly interfaces that drive engagement and satisfaction.   Module 4: Card Sorting and Information Architecture Uncover the secrets of organizing information effectively with card sorting and information architecture principles. Discover how to structure content intuitively, enhance navigation, and create seamless user experiences that keep users coming back for more.   Module 5: User Journey Mapping Embark on a journey mapping expedition to visualize and understand the user experience from end to end. Learn how to identify pain points, moments of delight, and opportunities for optimization, enabling you to craft engaging and cohesive user journeys.   Module 6: Remote and Mobile User Testing Navigate the realm of remote and mobile user testing to accommodate today's dynamic digital landscape. Explore innovative tools and methodologies to conduct tests across different devices and environments, ensuring your designs deliver exceptional experiences regardless of platform.   Equip yourself with the knowledge and skills needed to revolutionize your design process and create impactful user experiences that stand the test of time. Enroll in 'UX Research and Testing for Designers' today and embark on a transformative journey towards UX excellence. Course Curriculum Module 1_ Introduction to UX Research and Testing Introduction to UX Research and Testing 00:00 Module 2_ User Research Methods User Research Methods 00:00 Module 3_ Usability Testing Methods Usability Testing Methods 00:00 Module 4_ Card Sorting and Information Architecture Card Sorting and Information Architecture 00:00 Module 5_ User Journey Mapping User Journey Mapping 00:00 Module 6_ Remote and Mobile User Testing Remote and Mobile User Testing 00:00