905 Courses

The Quintessential Customer Experience (QCx) Forum is a ‘peer advisory’ community of communications and Cx professionals whose primary objectives are: To help members keep abreast of the latest CX developments To share best practice across different industry sectors. To provide individual support, advice and guidance for members Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource. Benefits The QCx Forum benefits both the CX professional and the organisations they work for. Employer Benefits include: Benchmarking performance against organisations in different sectors Keeping up to date with latest trends Maintaining competitive advantage through exceptional customer experience. Individual Member Benefits include: Inspiration for new ideas and approaches Guidance and advice to implement new strategies Support and reassurance from peers What’s included: The current membership package* includes: Forum Meetings Quarterly ‘Mastermind Group’ gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice. Team Coaching Attendees have the opportunity to share and solve key CX-related challenges they face.  1:1 Mentoring Support Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth. Online Resource Members have access to a dedicated portal providing access to useful templates, tools and articles. * The first annual conference is planned for 2024 Membership Fees and options Three options are available: Essentials - quarterly Forum meetings, team coaching and online resources. £1,400.00 (ex VAT) pa Standard annual membership - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource.  £3,600.00 (ex VAT) per annum Platinum membership - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions  £4,700.00 (ex VAT) per annum Credentials The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG). Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of ‘mastermind’ groups.  Brands represented include Shell, Asahi, Reuters and St James’s Place Welsh Management.

The IMI Motorcycle Tyre Fitting course is 3 days in duration for and is aimed at Fast Fit Technicians and Specialist Tyre Fitters involved with working on Motorcycle Tyres. Candidates must have a minimum of 3 months practical motorcycle tyre fitting experience.  Successful candidates will receive an IMI Quality Approved Award in Motorcycle Tyre Fitting recognised throughout the industry. A basic tyre fitting course can be provided for those with little or no experience. Course Details: One day classroom based theory session One day workshop practice session One day examination and assessment Course Fees £396.00 + VAT per candidate Please contact us for group rates Course Content Theoretical Health & Safety Motorcycle Tyre construction identification Motorcycle Wheel rim identification MotorcycleTyre sidewall markings Construction & Use regulations Limits of wear and serviceability Fault identification methods Tyre and inner tube repairs Practical Tyre fault identification and reporting Safe wheel removal and replacement Safe wheel balancing Safe removal and replacement of tyres Safe tyre and inner tube repairs to BSAU159g IMI assessment and test A multi-choice theory question paper Four practical assessments, observed by an IMI approved assessor. What’s included Fully qualified and experienced trainers Course booklet Examinations Fees and Certification One year IMI membership To find out more, please use the live chat function, visit our contact page or call us on 024 76325880

In the past, popular thought treated artificial intelligence (AI) as if it were the domain of science fiction or some far-flung future. In the last few years, however, AI has been given new life. The business world has especially given it renewed interest. However, AI is not just another technology or process for the business to consider - it is a truly disruptive force.

Awareness for First Aid for Mental Health  One Day Course Cost:  £75 + vat per person SYLLABUS A range of First Aid for Mental Health related subjects are covered, including: What is First Aid for Mental Health Identifying Mental Health conditions Providing advice and starting a conversation Stress Mental health conditions Drugs and alcohol First Aid for Mental Health action plan First Aid for Mental Health in the workplace CERTIFICATION A Level 2 Award in First Aid for Mental Health will be issued to the learner, subject to successful assessment. This qualification is valid for three years from the date of achievement. It is strongly recommended that the learner attends annual refresher training. The learner must complete the entire course again to re-qualify for a further three years. Maximum of 16 people First Aid • Mental Health One of our standout offerings is our In-Person Workshops on First Aid for Mental Health. These Workshops are designed to help participants understand mental health better, recognise signs of mental health issues in others and learn how to provide initial help and guide a person towards appropriate professional help. Mental Health is just as important as physical health, yet it often gets overlooked in traditional First Aid Training Programmes. We aim to change this at APLUS Medical Services & Training by providing comprehensive Mental Health First Aid Training. Our interactive and engaging Workshops provide participants with practical skills they can use in real-life situations. They are led by experienced Mental Health Professionals passionate about raising awareness about mental health issues and empowering others with the knowledge and skills to make a difference.

Protecting Children, Young People or Vulnerable Adults One Day Course Cost:  £65 + vat per person This course promotes awareness and sensitivity to Safeguarding, enabling learners to identify the types and characteristics of abuse, record disclosure and appropriately share information with the relevant people. Safeguarding is how we can protect children, young people and vulnerable adults from abuse or neglect by the actions, or lack of actions, of another person. In order to Safeguard and Protect Persons from abuse or neglect we need to learn how to identify vulnerable individuals and take necessary steps to stop abuse and neglect. SYLLABUS A range of subjects is covered including: Making judgements Communication Roles and responsibilities Sharing information Dealing with and reporting of allegations and complaints AGE RESTRICTIONS Learners must be minimum of 18 years of age upon course commencement.  COURSE NUMBERS A maximum of 12 learners can be accommodated on this course. CERTIFICATION Upon successful completion of the qualification assessment, learners will be awarded an Ofqual regulated qualification. Safeguarding • Adults & Children at Risk Our Safeguarding Workshops cover a variety of topics, including identifying signs of abuse or neglect, understanding legal responsibilities related to safeguarding, and implementing effective strategies for preventing harm. These Workshops are led by experienced Trainers who have extensive knowledge in the field of Safeguarding. They are designed to provide Healthcare Professionals with the knowledge and skills they need to protect vulnerable individuals in their care. The Workshops are highly interactive, providing participants with plenty of opportunities to engage in discussions, ask questions, and practice new skills. We believe that this hands-on approach enhances learning and helps participants apply what they’ve learned in real-world situations.

Contribute towards your RICS CPD requirements for the year with online webinars from Property Elite. This package contains over 30 hours of online webinars (formal CPD), which you can top up with your own informal CPD via structured reading after you watch each recorded session. Perfect for qualified AssocRICS surveyors and Chartered Surveyors, as well as RICS APC and AssocRICS candidates. Our CPD webinars cover topics relevant to most pathways, including both technical and mandatory competencies and current hot topics.

The 1 day IMI award in “Automotive Refrigerant Handling” has been specifically designed to provide the knowledge, training and qualification necessary to satisfy EU legislation in the mobile air conditioning market. It is designed for anyone handling refrigerants within the automotive industry including mobile mechanics, garages, body shops, main dealerships and automotive dismantlers. Course Details: Half day classroom based theory session Half day workshop practice and assessment session Course Fees £290.00 + VAT. per person *Please contact us for group rates and onsite training Course Content Theoretical Introduction to Automotive Air Conditioning Basic heat processes Pressure and temperature relationships The refrigeration cycle Lubrication How a MAC system works The electrical components Types of Refrigerants used The Environmental Impact Regulations Service Equipment   Practical Health & Safety Precautions and PPE System Inspection and Testing Refrigerant Recovery Refrigerant Re-charge   IMI assessment and test An online multi-choice theory question paper Practical Assessment observed by an IMI approved assessor. What’s included Fully qualified and experienced trainers Course booklet (normally sent out as pre-reading before the course) Examinations Fees and Certification To find out more, please use the live chat function, visit our contact page or call us on 024 76325880

🛠️ Unlock the Keys to Safety: Engineering and Work Practice Controls Course! 🚧 Are you ready to revolutionize workplace safety and protect against potential hazards? Dive into the dynamic world of Engineering and Work Practice Controls with our comprehensive course! 🌟 Why Engineering and Work Practice Controls? In today's fast-paced work environments, ensuring the safety and well-being of employees is paramount. Engineering and Work Practice Controls play a crucial role in minimizing risks and creating safer workspaces. From manufacturing plants to construction sites, understanding and implementing these controls can prevent accidents, reduce injuries, and save lives. Benefits of Taking Our Course: 🔒 Enhanced Safety Protocols: Gain a deep understanding of engineering and work practice controls, enabling you to implement robust safety measures in any workplace environment. 📚 Comprehensive Curriculum: Our course covers a wide range of topics, including hazard identification, risk assessment, control implementation, and regulatory compliance, providing you with a solid foundation in workplace safety. 👩‍🔬 Expert Instruction: Learn from industry-leading experts who bring real-world experience and practical insights to the classroom, ensuring that you receive the highest quality education. 💼 Career Advancement: Stand out in the job market and advance your career with a valuable skill set that is highly sought after by employers in various industries. 🔄 Continuous Improvement: Stay ahead of the curve with ongoing updates and resources that keep you informed about the latest trends, technologies, and best practices in engineering and work practice controls. Who is this for? 👷‍️ Safety Professionals: Enhance your expertise and credentials in workplace safety management, positioning yourself as a valuable asset to any organization. 👨‍🔬 Engineers and Technicians: Gain a comprehensive understanding of engineering controls and work practices, allowing you to design and implement effective safety solutions in your field. 🏗️ Construction Workers: Protect yourself and your colleagues by mastering the principles of hazard control and safety management on construction sites. 🏭 Manufacturing Personnel: Ensure the safety of your workforce and optimize production processes by implementing engineering controls and best practices in your facility. Career Path: Upon completing our Engineering and Work Practice Controls course, you'll be equipped with the knowledge and skills to pursue a variety of rewarding career paths, including: 👨‍💼 Safety Manager: Oversee safety programs and protocols within organizations to ensure compliance with regulations and standards. 👩‍🔬 Environmental Health and Safety (EHS) Specialist: Conduct risk assessments, develop safety procedures, and provide training to promote a safe work environment. 🏗️ Construction Safety Officer: Monitor construction sites, identify hazards, and enforce safety regulations to prevent accidents and injuries. 🏭 Industrial Hygienist: Assess workplace environments for potential health hazards, such as chemical exposure or air quality issues, and recommend control measures to mitigate risks. 👷‍️ Occupational Health and Safety (OHS) Consultant: Provide expert advice and guidance to businesses on implementing safety programs, conducting audits, and ensuring regulatory compliance. FAQs: Q: Is this course suitable for beginners? A: Yes! Our course is designed to accommodate learners of all levels, from beginners to experienced professionals. We provide comprehensive instruction and support to ensure that everyone can benefit from the material. Q: How long does it take to complete the course? A: The duration of the course varies depending on your schedule and learning pace. On average, most students complete the course within a few weeks to a couple of months. Q: Is there a certification upon completion? A: Yes, upon successful completion of the course, you will receive a certificate of completion, validating your knowledge and skills in engineering and work practice controls. Q: Can I access course materials on mobile devices? A: Yes, our course materials are accessible on a variety of devices, including desktop computers, laptops, tablets, and smartphones, allowing you to learn anytime, anywhere. Q: Are there any prerequisites for enrolling in the course? A: There are no specific prerequisites for enrolling in the course. However, having a basic understanding of workplace safety concepts may be beneficial. Don't wait any longer to prioritize safety in your workplace! Enroll now in our Engineering and Work Practice Controls course and take the first step towards creating a safer, more secure work environment for yourself and your colleagues. Your journey to safety excellence starts here! 🚀🛡️🔒 Course Curriculum Module 1_ Introduction to Taxation and UK Tax System. Introduction to Taxation and UK Tax System. 00:00 Module 2_ Personal Income Tax and Taxable Income. Personal Income Tax and Taxable Income. 00:00 Module 3_ Corporate Taxation in the UK. Corporate Taxation in the UK. 00:00 Module 4_ Value Added Tax (VAT) Essentials. Value Added Tax (VAT) Essentials. 00:00 Module 5_ Capital Gains Tax and Property Taxation. Capital Gains Tax and Property Taxation. 00:00 Module 6_ Inheritance Tax and Gift Tax in the UK. Inheritance Tax and Gift Tax in the UK. 00:00

Awareness of Safeguarding Safeguarding • Adults & Children at Risk Our Safeguarding Workshops cover a variety of topics, including identifying signs of abuse or neglect, understanding legal responsibilities related to safeguarding, and implementing effective strategies for preventing harm. These Workshops are led by experienced Trainers who have extensive knowledge in the field of Safeguarding. They are designed to provide Healthcare Professionals with the knowledge and skills they need to protect vulnerable individuals in their care. The Workshops are highly interactive, providing participants with plenty of opportunities to engage in discussions, ask questions, and practice new skills. We believe that this hands-on approach enhances learning and helps participants apply what they’ve learned in real-world situations. Course: Four Hours Cost:  £45 + vat per person Awareness of Safeguarding Qualification will provide an understanding of Safeguarding which can be used in a workplace, activity group or any instance where a person comes into contact with children or adults at risk. The Qualification provides learners with the knowledge to identify a Safeguarding concern, record a disclosure and report to the appropriate person. SYLLABUS A range of Safeguarding related subjects are covered including: Safeguarding legislation and guidance Roles and responsibilities Abuse and neglect Identifying concerns and disclosure Making judgements Reporting Safeguarding concerns CERTIFICATION Upon successful completion of the qualification assessment, learners will be awarded an Ofqual regulated qualification. The qualification does not have an expiry date, but refresher training and keeping up-to-date with changes to policies, procedures and new legislation through ongoing CPD is vital.

The Wine and Spirit Education Trust (WSET) Level 1 Award in Wine (formerly known as the Foundation Certificate) is an ideal starting point for anyone who is considering embarking on a professional career in the drinks industry or those with no little or prior experience of wine tasting.