51908 Courses

Overview Venture into the captivating realm of Etsy UK, where artistic dreams seamlessly blend with business strategies. Our 'ETSY Marketing and Business' course unravels the tapestry behind establishing and growing an iconic Etsy shop. As you delve into this curriculum, be prepared to journey from the foundational elements of setting up your Etsy store to mastering the subtle nuances of Etsy Marketing and SEO. The digital marketplace can often seem like an enigma. But fear not, for this course serves as your compass, guiding you through branding, storytelling, and making those crucial upgrades to elevate your Etsy shop. By the end, not only will you be proficient in managing an Etsy seller account, but you'll also be equipped to maximise your sales and growth potential. As the course culminates with 'Enjoy The Adventure!', you're reminded that the Etsy journey is as much about passion and artistry as it is about business. Embracing the world of Etsy doesn't merely open doors to potential earnings; it introduces you to a community of like-minded creatives and entrepreneurs. Whether you aim to sell on Etsy as a hobby or dream of turning it into a full-fledged business, this course is your roadmap. Dive in, explore, and let's embark on this enthralling expedition together. Learning Outcomes: Comprehend the foundational principles of setting up an Etsy shop. Develop a compelling brand narrative and identify its significance in driving sales. Understand and implement effective Etsy marketing strategies. Master the concept of SEO, tailoring it to boost your shop's visibility. Ascertain advanced techniques to expand and upscale your business. Why buy this ETSY Marketing and Business? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the ETSY Marketing and Business there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Aspiring artists and craftsmen eager to monetise their passion. Existing sellers aiming to enhance their store's visibility and sales. Entrepreneurs interested in delving into the digital marketplace. Marketing enthusiasts keen on understanding the unique platform. Branding aficionados wanting to craft compelling stories for online products. Prerequisites This ETSY Marketing and Business does not require you to have any prior qualifications or experience. You can just enrol and start learning.This ETSY Marketing and Business was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Etsy Shop Owner: £20,000 - £50,000 annually, based on sales volume. Etsy Platform Strategist: £35,000 - £55,000 annually. Digital Marketer (Etsy Focus): £28,000 - £48,000 annually. SEO Specialist for Online Marketplaces: £32,000 - £52,000 annually. Branding Consultant for Online Sellers: £30,000 - £60,000 annually. E-commerce Business Advisor: £40,000 - £70,000 annually. Course Curriculum Unit 01: Introduction Introduction 00:03:00 Why Etsy? 00:04:00 Unit 03: Set Up Your Etsy Shop The Basics. Discover Your Product. 00:05:00 What is Your Niche? Study Your Competition. 00:03:00 Find the Core of Your Brand 00:02:00 Develop Your Brand Identity 00:09:00 Be Consistent. Quality vs Quantity. BONUS 00:04:00 Unit 02: Tell Your Story: Branding Open Your Etsy Store in Less Than 4 Minutes 00:04:00 Make It Shine. First Impression is everything! 00:10:00 Unit 04: Building a Successful Etsy Store The Anatomy of a Successful Etsy Listing - Part 1 00:18:00 The Anatomy of a Successful Etsy Listing - Part 2 00:04:00 Shipping. Production Partners 00:05:00 Unit 05: Etsy Marketing Discounts & Free Shipping 00:05:00 Using Etsy Ads to Take Your Shop to the Next Level 00:08:00 This is a SECRET that most people overlook, but it is the KEY in 2021 00:02:00 Abandoned Cart 00:02:00 Bringing Your Customers Back Into Your Store 00:06:00 Make Them Buy MORE 00:01:00 Unit 06: Understanding SEO Understanding How Etsy's Search Engine Works 00:06:00 The Key to Successful Titles & Tags 00:13:00 Brainstorming Keyword Ideas 00:05:00 The 5 Essential Rules of Etsy SEO 00:02:00 Unit 07: Take Your Shop to the Next Level The Importance of Customer Service 00:07:00 How to Turn a 1-Star Review into a 5-Star Review 00:09:00 Promotions & Social Media 00:11:00 BONUS 00:06:00 Unit 08: Enjoy The Adventure! Meet You At The Top! 00:03:00 Assignment Assignment - ETSY Marketing and Business 00:00:00

Description If you are looking to perform an SEO Site Audit and want to grasp everything about it from A to Z, then you may have a look at this SEO Auditing Training Course. An SEO Audit covers essential components of a website such as content-related issues, indexing, site architecture, backlink analysis, social-media engagement, etc. Learn to evaluate your website's search engine kindliness and visibility with an SEO Audit. This course is a step by step guide to arrange your entire site and create a spreadsheet of all your pages and their SEO elements. You will gain an understanding of your share of the SEO market while recognizing how influential your website is optimized to achieve an added market share. This course will be ideal to understand the complex process of SEO Audits in a simplistic way. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? SEO Auditing Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our SEO Auditing Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Starting Your SEO Audit FREE 00:47:00 SEO Audit Software Walkthrough 01:02:00 Keyword Planner 00:08:00 Free Keyword Research Tool 00:06:00 Paid Keyword Research Tool 00:07:00 Module: 02 WordPress Fastest Cache Settings 00:05:00 Yoast Real-Time Analysis for Any Site 00:02:00 WordPress Cache Speed Test 00:01:00 Real-Time Ranking Case Study 00:08:00 All In One SEO Plugin 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Whether you are an expecting a baby or you are a mother already, there is always more to learn about childcare. Join us now and benefit from this course about the the children health management.  Description: This course has been designed for young and inexperienced mothers. Regardless of whether you're a first-time parent or a veteran, an infant is always a wonder. This course gives an outline of some of the unique qualities you may see about your infant, and aides you through the essentials of child care. It will likewise help you recognise potential well being concerns with your child, and know when to look for medical help. Who is the course for? Young and inexperienced mothers. Single mums. First-time parents. Entry Requirement: This course is available to all learners, of all academic backgrounds Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Maternal Management of Children ON THE GENERAL MANAGEMENT OF INFANCY AND CHILDHOOD OBESITY 02:00:00 COMBATING MISUSE AND ABUSE OF PRESCRIPTION DRUGS 01:00:00 OF TEETHING, AND HINTS ON THE PERMANENT OR ADULT TEETH. 01:00:00 ON WHAT CONSTITUTES THE MATERNAL MANAGEMENT OF THE DISEASES OF CHILDREN 02:00:00 Mock Exam Mock Exam - Maternal Management of Children 00:20:00 Final Exam Final Exam - Maternal Management of Children 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Publicity can be defined as a form of public relations that provides news or information in the media. Publicity is also how a business or organization is perceived in the media. Due to their closeness in nature, publicity is often misconstrued with two other forms of mass communication: advertising and marketing.  The Business Publicity Training is designed to help you build visibility for your shop locally by working with the media. You will have the opportunity to learn about technology in as many positive ways as we can provide and it is very valuable for youth to be ambassadors for their projects. You will learn to create and implement a realistic plan for local publicity. Learn to approach both traditional media (newspapers, magazines, radio, TV) and new media (local blogs, other social media and 'influencers'). Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Business Publicity Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Business Publicity Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Overview FREE 00:03:00 Getting Local Publicity Benefits of Publicity 00:04:00 The Three Basic Factors for Publicity 00:16:00 The Top Seven Strategies for Local Publicity 00:11:00 Publicity Tools and Techniques, Part 1 00:09:00 Publicity Tools and Techniques, Part 2 00:06:00 Publicity Blunders to Avoid 00:08:00 Go for It! 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

[vc_row][vc_column][vc_column_text] Description: Learn how to provide veterinary support for your four-legged friends with this PET CPR course. This comprehensive course is ideal for pet owners and also for anyone who wishes to work with animals in fields such as veterinary care and veterinary medicine.  The course is designed to teach you how to determine if your pet needs CPR. You will learn how to do chest compressions to get the blood flowing, and how to perform mouth to snout ventilation to get oxygen into the blood while transporting your pet to the vet. You'll also be trained to provide temporary, urgent care to pets until you can reach a veterinary or emergency clinic.  This pet first aid course also covers animal care before, during and after emergencies, including bleeding, bite wounds, cardiac arrest, choking, burns, poisoning and trauma. On successful completion, you'll have the important skills needed to administer CPR if your pet stops breathing. Yes, you can give a dog or cat mouth-to-mouth, or mouth-to-nose in this case! (We practised on dog and cat dummies). Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Pet CPR is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Pet CPR is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. [/vc_column_text][/vc_column][/vc_row] Pet CPR Collapse and Unconsciousness 00:12:00 Pet CPR 00:12:00 Shock 00:11:00 Managing a First Aid Scenario 00:05:00 Pet First Aid Kit 00:10:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The IELTS Reading Online Course is designed to help individuals improve their reading skills and excel in the reading section of the IELTS exam. It covers various question types commonly found in the test and provides practice sets to enhance comprehension and time management. Learning Outcomes: Understand the fundamentals of the IELTS Reading section and different question types. Learn effective strategies to answer 'Always In Order' questions, including fill-in-the-blank, short answer, yes/no/not given, and multiple-choice questions. Develop skills to tackle 'Mostly in Order' questions, such as sentence completion, table, diagram, flowchart, and summary questions. Gain proficiency in handling 'Not in Order' questions, which include matching, paragraph location, headings, and pick from list questions. Practice reading passages from start to finish, simulating real exam conditions and enhancing reading speed and comprehension. Familiarize with a variety of reading passages across different topics and difficulty levels. Receive valuable tips and strategies to improve overall performance in the IELTS Reading section. Why buy this IELTS Reading Online Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the IELTS Reading Online Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This IELTS Reading Online Course course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This IELTS Reading Online Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This IELTS Reading Online Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This IELTS Reading Online Course is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Unit 01: Introduction Welcome Aboard 00:09:00 Fundamentals 00:33:00 Types of Questions 00:24:00 Unit 02: How to Answer 'Always In Order' Question How to Answer Fill-in-the Blank Questions 00:30:00 Fill-in-the-Blank: Practice Set 1 00:24:00 Fill-in-the-Blank: Practice Set 2 00:22:00 How to Answer Short Answer Questions 00:24:00 Short Answer: Practice Set 1 00:29:00 Short Answer: Practice Set 2 00:24:00 How to Answer Yes/No/Not Given Questions 00:27:00 Yes/No/Not Given: Practice Set 1 00:34:00 Yes/No/Not Given: Practice Set 2 00:31:00 How to Answer Multiple Choice Questions 00:18:00 Multiple Choice: Practice Set 1 00:19:00 Multiple Choice: Practice Set 2 00:21:00 Unit 03: How to Answer 'Mostly in Order' Questions How to Answer Sentence Completion Questions 00:18:00 Sentence Completion: Practice Set 1 00:14:00 Sentence Completion: Practice Set 2 00:17:00 How to Answer Table Questions 00:25:00 Table: Practice Set 1 00:16:00 Table: Practice Set 2 00:30:00 How to Answer Diagram Questions 00:22:00 Diagram: Practice Set 1 00:17:00 Diagram: Practice Set 2 00:12:00 How to Answer Flowchart Questions 00:16:00 Flowchart: Practice Set 1 00:20:00 Flowchart: Practice Set 2 00:29:00 How to Answer Summary Questions 00:26:00 Summary: Practice Set 1 00:27:00 Summary: Practice Set 2 00:27:00 Unit 04: How to Answer 'Not in Order' Questions How to Answer Matching Questions 00:21:00 Matching: Practice Set 1 00:17:00 Matching: Practice Set 2 00:24:00 How to Answer Paragraph Location Questions 00:18:00 Paragraph Location: Practice Set 1 00:29:00 Paragraph Location: Practice Set 2 00:21:00 How to Answer Headings Questions 00:23:00 Headings: Practice Set 1 00:22:00 Headings: Practice Set 2 00:18:00 How to Answer Pick from List Questions 00:29:00 Pick From List: Practice Set 1 00:16:00 Pick From List: Practice Set 2 00:27:00 Unit 05: How to Answer Reading Passages from Start to Finish Full Reading Test - Passage 1 00:36:00 Full Reading Test - Passage 2 00:36:00 Full Reading Test - Passage 3 00:02:00 Final Tips 00:11:00 Assignment Assignment - IELTS Reading Online Course 00:00:00

Description Many businesses have no room in their budget to build a proper office to work in or to deal through with clients, for which many individuals find it much appropriate to build an online business. Through this course, we introduce you to the legal online profit methods. Learn how to save money and to make online profits through legal strategies which are easy to implement. Explore the advantages and disadvantages of setting an online business. Identify the key features of a successful online business. Who is this course for? This course is designed for individuals who are looking forward to learning about how to set a successful online business. This course is ideal for individuals who are caring small budgets but are willing to set a great business. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Legal Online Profit course will be very beneficial and helpful, especially to the following professionals: Freelancer. Blogger. SEO Consultant Social Media Consultant. Web Designer. App Developer. Diploma in Legal Online Profit Introduction: Protecting Yourself - And Your Customer 00:15:00 Basic Concepts Of Business Structures 01:00:00 Types of Corporation 01:00:00 How And Why To Incorporate Your Business 01:00:00 Benefits Of Setting Up An Offshore Corporation 01:00:00 Advertising & Marketing in The Digital Age 01:00:00 Conclusion 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description The efficiency of language depends on pronunciation it clears the meaning and exact message to its audience. Do you want to learn the effective methods of English pronunciation? Do you want to be an expert in this field? If so, look at our English Pronunciation Course course. The contents of the course assist you in understanding all you need to know about English pronunciation. The English Pronunciation Course course incorporates some vibrant topics to teach you English pronunciation, speaking, proper grammatical structures, and different patterns of language. It also teaches you the formation of words, and tense with an accent on English. The course aims at teaching you to improve your fluency, communication and conversation skills with a proper accent of words by pen and pencils. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? English Pronunciation Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our English Pronunciation Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Find out all about this course in less than five minutes FREE 00:05:00 Learn English- Introduction 00:05:00 Learn English- Idioms 00:10:00 Learn English- Phrasal Verbs 00:15:00 Learn English- Collocation 00:11:00 Learn English- Vocabulary 00:06:00 Learn English- Pronunciation, Phonetics and Sounds 00:12:00 Learn English- Pronunciation - Listen 00:10:00 Learn English- Pronunciation - Your mouth 00:06:00 Learn English- Pronunciation - Your tongue 00:06:00 Learn English- Pronunciation - Stress and Sounds 00:08:00 Learn English- Practice 00:13:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Soft skills are those set of specific personality traits that makes an employee compatible to work with. This Soft Skills Training will try to discuss 10 of such skills. With this course you will better understand the importance of developing a set of soft skills. You will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of your career. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Soft Skills Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Soft Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module One: Getting Started 00:05:00 Module Two: What are Soft Skills? 00:15:00 Module Three: Communication 00:15:00 Module Four: Teamwork 00:15:00 Module Five: Problem-Solving 00:15:00 Module Six: Time Management 00:15:00 Module Seven: Attitude and Work Ethic 00:15:00 Module Eight: Adaptability/Flexibility 00:15:00 Module Nine: Self-Confidence (Owning It) 00:15:00 Module Ten: Ability to Learn from 00:15:00 Module Eleven: Networking 00:15:00 Module Twelve: Wrapping Up 00:05:00 Mock Exam Mock Exam- Soft Skills Training 00:20:00 Final Exam Final Exam- Soft Skills Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00