1284 Courses in Leicester

Learn about the unique qualities of silver clay and make your own solid silver jewellery. You'll be guided by a friendly and experienced teacher to help you make three jewellery pieces for you to treasure and take away! Firstly, you will make a leaf pendant or earrings. Then you'll mould a small object of your choosing to turn into a charm. Lastly, you will form a pendant or charm and learn how to add texture and a gemstone. Once all your projects are ready, you will be shown how to fire and polish your pieces to be solid silver with a beautiful shine.

One day silver clay workshop in Market Bosworth you will make 3 to 5 solid silver jewellery pieces taught by a fully qualified metal clay artist. Come and have fun learning the magic of Silver Metal Clay. Silver clay is a recycled product which when fired becomes solid silver and is Hallmark quality. The best thing is it requires few tools so makes a great new hobby. A workshop for beginners or experienced jewellers, you will learn how to: Roll and pattern clay Cut shapes and create moulds Sand , drill and prepare your piece for firing Fire and polish add patinas and add findings so your solid silver jewellery is ready to wear.

A beginners course teaching you to make your own pure solid silver jewellery from silver clay. Full tuition is provided from a qualified instructor who has a relaxed fun approach to learning.

Half day silver clay workshop in Market Bosworth making 2 to 3 solid silver jewellery pieces, taught by a fully qualified metal clay artist. Come and have fun learning the magic of Silver Metal Clay. Silver clay is a recycled product which when fired becomes solid silver and is Hallmark quality. The best thing is it requires few tools so makes a great new hobby. On this workshop suitable for beginners and experienced jewellers, you will learn how to: Roll and pattern clay Cut shapes and create moulds Sand , drill and prepare your piece for firing Fire and polish add patinas and add findings so your solid silver jewellery is ready to wear.

P600 is an introductory one-day LEV course

About this Training Course In today's business environment, there has never been more of a need to make Asset Management and Maintenance more cost effective and efficient. By utilising the Reliability Centred Maintenance process (RCM), you can increase safety performance, reduce maintenance costs, improve the effectiveness of your operations, boost machine uptime, and gain a greater understanding of the level of risk your organisation manages. RCM is just one component of an overall integrated Asset Management Process. All participants will complete detailed pre-course questionnaires before this 3 full-day course, enabling the trainer to tailor course content in order to meet specific delegate needs. Participant objectives are re-visited before, during and after the course, allowing the trainer to focus on outcomes and address any participant concerns and specific issues during the program. Training Objectives At the end of this course, participants will be able to: Develop skills to carry out successful RCMs and introduce the RCM process into their own and their company's daily activities. Be aware of our changing business environment and the need to apply RCM to drive continuous improvement, in safety, cost reduction, and minimise their environmental footprint Understand the impact of human reliability and the various methods used to improve this important area Understand the basics of Change Management and the methods used to securely anchor this process and make it routine Develop an appreciation for a holistic 'Asset Management' program, and know where the RCM process fits in, and the benefits it will deliver Target Audience Reliability Centred Maintenance is primarily a team activity and benefits from a cross functional team participation. This course is aimed at managers, engineers, technicians and operators at all levels who are responsible for the operation and maintenance of plant equipment and who will benefit from the elimination of bad actors (recurring equipment failure) and continuous improvement in the areas of safety, environmental impact, reliability and integrity. Trainer Your expert course leader has enjoyed a 37-year career with Shell International in a variety of leadership roles predominantly in Turnaround, Maintenance and Engineering Management before he left in late 2017 to pursue his interest in Turnaround and Maintenance Management consultancy. He has undertaken several Asset Management and Engineering positions within Shell Australia including the implementation and establishment of formal Reliability Studies including FMEA, RCA, RCM, Maintenance Planning and Turnaround Management programs at Geelong Refinery. Additionally, he was appointed Shell's Regional Turnaround Advisor within Australia and South East Asia supporting Shell Operating Companies throughout several Australasian and European sites. In more recent times, he had been engaged to implement and establish a formal Turnaround Management program within Brunei Shell Petroleum as well as becoming the appointed Regional Turnaround Management Subject Matter Expert (SME), TA Network and Governance & Assurance lead for Shell within the Shell Australasian, Russian Federation and Indian Sub-Continent OpCo community. His career repertoire includes hands-on practitioner, supervisory, reliability, contracts and management roles and he holds several maintenance and engineering tertiary qualifications including an Associate Diploma in Mechanical Engineering. He has presented at several Maintenance, Reliability, Asset Management & Turnaround forums and conferences. POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Inspiraology Hypnotherapy Training (IHT) Leicester is a national hypnotherapy training course offering fully accredited hypnotherapy training at level 4 HPD, which is considered the gold standard for hypnotherapy training in the united kingdom.

The Level 3 International Foundation Diploma for Higher Education Studies (L3IFDHES) is usually a one-year pre-university qualification that provides students with an entry route to an overseas university. The L3IFDHES prepares students with the essential English language skills, key transferable study skills, cultural knowledge, and chosen specialisms that universities feel bridges the gap between high school and undergraduate study. In January 2023 we offer pathways in business and higher finance. With agreements in place with over 70 universities across the globe, students’ can progress with confidence to a higher education course for further study. Entry Requirements For entry onto the NCC Education Level 3 International Foundation Diploma for Higher Education Studies (L3IFDHES) qualification students must have successfully completed secondary school education. Students must also meet the English language entry requirements of: • IELTS minimum score of 4.5 or above OR • GCE ‘O’ Level English D7 or above Alternatively, a student can take the free NCC Education Higher English Placement Test which is administered by our Accredited Partner Centre’s.

Leadership and Management development, Leadership training, management training, Leadership development