45770 Courses

Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

The 'Lean Production, Logistics, and Supply Chain Management Training' course provides comprehensive training on optimizing supply chains, logistics, and production processes through Lean principles. Participants will gain an understanding of supply chain management, Lean techniques, and the Toyota Production System (TPS) to drive continuous improvement and efficiency. Learning Outcomes: Understand the evolution and structure of the supply chain and its alignment with business strategy. Identify and manage supply chain risks to ensure smooth operations and mitigate disruptions. Utilize data tracking and evaluation to optimize supply chain performance and troubleshoot problems. Implement sustainable supply chain strategies to foster environmental and social responsibility. Apply Lean techniques, such as value stream mapping and waste reduction, to improve supply chain efficiency. Explore the Toyota Way and the TPS House as foundational Lean principles in production management. Comprehend the five principles of Lean business, including value, waste, variation, complexity, and continuous improvement. Develop an improvement toolkit to apply Lean concepts effectively in supply chain and production processes. Gain insights into the future of supply chain management and its potential advancements. Embrace Lean principles and concepts to drive operational excellence and enhance overall productivity. Why buy this Lean Production, Logistics and Supply Chain Management Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Lean Production, Logistics and Supply Chain Management Training you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Lean Production, Logistics and Supply Chain Management Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Lean Production, Logistics and Supply Chain Management Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Lean Production, Logistics and Supply Chain Management Training is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Lean Production, Logistics and Supply Chain Management Training Logistics Manager Course Overview 00:05:00 Getting Started 00:05:00 The Evolution of the Supply Chain 00:10:00 The Basic Supply Chain Structure 00:15:00 Supply Chain Drivers 00:10:00 Aligning Your Supply Chain with Business Strategy 00:05:00 Managing Supply Chain Risks 00:05:00 Tracking and Evaluating Supply Chain Data 00:07:00 Troubleshooting Supply Chain Problems 00:05:00 Sharing Supply Chain Activities 00:05:00 Sustainable Supply Chain Strategies 00:05:00 Applying Lean Techniques to the Supply Chain 00:05:00 The Future of Supply Chain Management 00:05:00 Lean Production Module One - Getting Started 00:15:00 Module Two - Understanding Lean 00:08:00 Module Three - Liker's Toyota Way 00:08:00 Module Four - The TPS House 00:08:00 Module Five - The Five Principles of Lean Business 00:08:00 Module Six - The First Improvement Concept (Value) 00:41:00 Module Seven - The Second Improvement Concept (Waste) 00:07:00 Module Eight - The Third Improvement Concept (Variation) 00:14:00 Module Nine - The Fourth Improvement Concept (Complexity) 00:07:00 Module Ten - The Fifth Improvement Concept (Continuous Improvement) 00:11:00 Module Eleven - The Improvement Toolkit 00:09:00 Module Twelve - Wrapping Up 00:10:00

At times, everyone involved with a business will find themselves in a position where they are faced with difficult decisions. Being able to deal with these situations effectively and confidently is an important interpersonal skill. This is especially true for managers who will be forced to make tough decisions on a regular basis, but need to ensure that the business continues to perform both during and after the difficult decisions have been made. The manner in which they approach and implement these decisions can sometimes be the difference between success and failure. Course SyllabusThe syllabus of the Dealing with Difficult Situations with Confidence course is comprised of four modules, covering the following: Module OneSelf Awareness Attitude towards challenges - self-resilience Going into a challenging scenario - how to prepare Recognising the signs of contention Giving feedback constructively Module TwoHaving Difficult Conversations with Confidence Behaviour labelling - preparing the approach Assertiveness techniques Dealing with a difficult issue focussing on behaviour & consequences Keeping objective and professional throughout Module ThreeExamining Your Preferred Communication Style Recognising the different communication styles Analysing your preferred style - Paradigm FitIn Profiler review Identifying the most appropriate situations for each style Module FourHelpful Interpersonal Skills Effective questioning techniques Active listening Body language Recognising and dealing with behaviours Displaying and creating positive attitudes Remaining Assertive and in control

Description: In choosing the career path you want to take, you need to consider if there will be a career development in the work you choose. If yes, then you should treasure and hold onto this career. If not, learn how to identify career development opportunities through this course. This course will help you avoid feeling stuck or unsatisfied with work and become a career expert that will eventually help you or your clients with similar concerns. In this career development course, you will be educated on the skills you need to help yourself and other people in improving in their career. Who is the course for? Professionals or anyone who helps people with their dilemmas in career development. People who have an interest in developing their career developing skills Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Career Expert Course is a useful qualification to possess, and would be beneficial for the following careers: Career Coach Human Resource Specialist Human Resource Manager Life Coach Manager Mentor. Career Basics Introduction 00:30:00 Basics to Career Advancement 00:30:00 How to Get Your Dream Job 01:00:00 Benefits of Meditation 00:30:00 How to Negotiate a Raise 00:30:00 Becoming a Leader 00:30:00 Skills in Career Development Introduction 00:15:00 Ways To Improve Your Performance At Work 00:30:00 Career Aptitude Tests And Career Assessments 00:30:00 Get Mentoring 01:00:00 Importance Of Online Courses 00:30:00 Advantages To Take Offline Courses 00:30:00 Benefits Of Life Lessons 00:30:00 Self Esteem 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course overview Whether you want to create your own will or carry out the wishes of your client's, this is just the course you need. Our highly-acclaimed Wills, Trusts, Dispositions & Probate Law program will educate you in the legal processes of will making.  This Wills, Trusts, Dispositions & Probate Law course provides you with a comprehensive understanding of the legal requirements that a will requires. You will determine the difference between a will and an estate plan and discover the essential steps to make a valid will. You will find out who owns the property in trust and understand the concept of deposition. In addition, you will understand the process of probate and explore how to probate a will. You will also identify what happens when a person dies in intestacy and learn about the role of power of attorney in a will.  Learning outcomes Deepen your understanding of estates and wills Explore the steps required to make a will Strengthen your knowledge of trust and depositions Understand the concept of intestacy Be able to make error corrections in a will Learn about revocation of wills Know how to create a power of attorney Who is this course for This Wills, Trusts, Dispositions & Probate Law course is ideal for aspiring professionals interested in learning the process of will-making. Existing legal workers will also find this course to be helpful for developing their skills. The skills developed in the learning process will provide tremendous career opportunities. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. The PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognized accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path The comprehensive Wills, Trusts, Dispositions & Probate Law Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Private or commercial solicitor Residential lawyer Trainee solicitor Module 01: An Introduction to Estate and Wills An Introduction to Estate and Wills 00:17:00 Module 02: Making a Will Making a Will 00:27:00 Module 03: Trusts and Dispositions Trusts and Dispositions 00:22:00 Module 04: Intestacy Intestacy 00:26:00 Module 05: Probate Probate 00:31:00 Module 06: Correcting Errors in a Will Correcting Errors in a Will 00:20:00 Module 07: Revocation of Wills Revocation of Wills 00:30:00 Module 08: Power of Attorney Power of Attorney 00:34:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Overview Carpentry: Furniture Restoration and Refurbishment is a comprehensive course that addresses the rising global demand for skilled furniture restoration professionals. With a surge in the popularity of sustainable living, the market for refurbished furniture has witnessed remarkable growth worldwide. The profession of furniture restoration is not only in demand but is also highly lucrative, with numerous opportunities available globally. According to industry data, the global furniture market is expected to reach USD 654.60 billion by 2025. This course, Carpentry: Furniture Restoration and Refurbishment, is meticulously designed to cover various crucial aspects of the field, equipping participants with the necessary skills and knowledge to thrive in this flourishing market. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Carpentry: Furniture Restoration and Refurbishment Level 2. It is available to all students, of all academic backgrounds. Requirements Our Carpentry: Furniture Restoration and Refurbishment Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 5 lectures • 07:30:00 total length •Module 01 : The Principles and Essentials of Furniture Restoration: 01:33:00 •Module 02 : Being Ready and Getting Started: 01:15:00 •Module 03 : Understanding Wood and Working with Timber: 02:09:00 •Module 04 : Upholstery and How Best to Update It: 01:21:00 •Module 05 : The Wider Application of Restoration Work: 01:12:00

Overview This comprehensive course on Medical Writing will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Medical Writing comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Medical Writing. It is available to all students, of all academic backgrounds. Requirements Our Medical Writing is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 7 sections • 7 lectures • 01:10:00 total length •Introduction to Medical Writing: 00:10:00 •The Career of a Medical Writer: 00:10:00 •Medical Writing Essentials: 00:10:00 •Reviews and Reports: 00:10:00 •Medical Journalism and Mass Media: 00:10:00 •Medical Writing for Medical Professionals: 00:10:00 •Medical Writing in Clinical Research: 00:10:00

Overview Provide essential financial support and knowledge that will enable your business to become a sustained success in the marketplace. This Accounting and Bookkeeping Level 2 course will educate you in the essential accountancy knowledge needed to balance a business's books and budgets. The certificated course was written with the assistance of industry professionals and is designed to teach the primary Accountant abilities to anyone, regardless of their current skill levels. You will learn all the appropriate terminology, how to maintain balance sheets, how to manage employee's payrolls, how to reconcile investments and much more. Take a step into a lucrative new career. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Accounting and Bookkeeping Level 2. It is available to all students, of all academic backgrounds. Requirements Our Accounting and Bookkeeping Level 2 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 7 sections • 11 lectures • 01:46:00 total length •Introduction: 00:02:00 •Introduction to Bookkeeping: 00:15:00 •Manual System: 00:08:00 •Computerised Systems: 00:11:00 •How it Fits Together: 00:08:00 •Bookkeeping Basics: 00:30:00 •Ledgers: 00:10:00 •Trial Balance and Coding: 00:11:00 •PNL Account and Balance Sheet: 00:05:00 •AILE Personal: 00:06:00 •Assignment - Accounting and Bookkeeping Level 2: 00:00:00

Overview Become an expert in safeguarding individuals and stopping cyber-crime by earning a lucrative living as a skilled Security Manager. This course provides all the principles, knowledge, and skills that you will need to offer protection to property, people, and data. The Security Management Advanced Diploma course has been written with the advice of industry professionals and delivers all the information required to monitor and assist a workforce, along with the areas you will defend from harm and intrusion. You'll be taught how to deal with physical threats, implement cybersecurity, and identify harassment in the workplace. Secure your future with this training today. How will I get my certificate? At the end of the course there will be a written assignment test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Security Management Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Security Management Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 9 lectures • 03:22:00 total length •Module 01: Introduction to Security Management: 00:30:00 •Module 02: Organisational Security Management: 00:26:00 •Module 03: Security Risk Analysis and Risk Reduction: 00:23:00 •Module 04: Physical and Information Security Protection: 00:32:00 •Module 05: Business Resilience and Crisis Management: 00:17:00 •Module 06: Cyber Security and Fraud Prevention: 00:25:00 •Module 07: Security Investigations and Threat Awareness: 00:24:00 •Module 08: Laws and Regulations: 00:25:00 •Assignment - Security Management Advanced Diploma: 3 days

Overview Prove that you are committed to Social Care and Community Welfare by training for your mandatory Care Certificate. This course provides all the principles, knowledge, and skills that you will need to absorb, to carry out exemplary Social Care. The Teaching English Level 5 course has been written with the help of industry professionals and lays out all of the EU/UK standards for delivering care to the community. You will be taught how to safeguard the vulnerable, provide appropriate nutrition, respect privacy and dignity, support those with challenges and disabilities, and ensure hygiene and cleanliness. Understand your responsibilities in the Social Sector today. How will I get my certificate? At the end of the course there will be a written assignment test which you can take either during or after the course. After successfully completing the test you will be able to order your certificate, these are included in the price. Who is this course for? There is no experience or previous qualifications required for enrolment on this Teaching English Level 5. It is available to all students, of all academic backgrounds. Requirements Our Teaching English Level 5 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 12 lectures • 10:45:00 total length •Introduction to Teaching English: 00:45:00 •Linguistics Basics: 01:00:00 •Working With a Variety of Approaches: 01:00:00 •Teaching Speaking: 01:00:00 •Teaching Listening: 01:00:00 •Teaching Reading: 01:00:00 •Teaching Writing: 01:00:00 •Planning Pedagogy: 01:00:00 •Planning Lessons: 01:00:00 •Managing Classrooms: 01:00:00 •Getting a job: 01:00:00 •Assignment - Teaching English Level 5: 00:00:00