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5772 Courses

Customer Relations & Dealing Course

4.3(43)

By John Academy

Are you aware of the importance of communication and its usage to customer relations dealings? Do you want to know how to improve yourself to be able to communicate well with your cients? If yes, then you should take an initiative to be able to develop your communicate techniques to be able to communicate well with your customers. Description: When you in a customer relations line of job, you will find at first that handling a difficult customer may seem like a worthless job and does not need so much. However, it does but fortunately, you can develop skills to be able to adapt the challenges that difficult customers pose. This course will be able to help you extend your communication skills to handling difficult people and situations throughout your daily life. Moreover, improving the focus of your thoughts and feelings, stress management, and the way you listen to and empathize with others, you will be better able to meet the challenges other people pose in both your professional and personal life. Implementing the guidelines in this module is the first step in a process towards forever changing how you interact with others. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication that can affect their customer relations dealing People who are interested in learning more about communication Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hard copy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Customer Relations & Dealing Course is a useful qualification to possess, and would be beneficial for the following careers: Call Center Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Customer Relations & Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Customer Relations & Dealing Course 00:20:00 Final Exam Final Exam- Customer Relations & Dealing Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Customer Relations & Dealing Course
Delivered Online On Demand13 hours 35 minutes
£22

Advanced Diploma in Stress Management

4.3(43)

By John Academy

Description People who have learned to respond to the high level of stress in a positive and very balanced way are the happiest and successful people. Stress - related disorders have become very common in today's world. The wear and tear caused by chronic stress can contribute to physical and mental breakdown. Disorders such as hypertension have reached almost epidemic proportions. due to increase in stress and we deal with it, have become areas of major concern. This advanced diploma course provides the student with the advanced skills of stress management.  Who is the course for? This advanced diploma course is for anyone who is going through a high level of stress, feels constantly fatigued, feels angry constantly and feels hopeless and helpless. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This online stress management course provides you with the knowledge to recognize the symptoms and sources of stress and it will introduce you to different ways to manage stress which will benefit you, your colleagues and your organization. Stress Management Basics What Is Stress? 00:30:00 Causes Of Stress 01:00:00 The Effects Of Stress 00:30:00 Recognise The Warning Signs 00:15:00 Lingering Stress 00:15:00 Stress And Panic Attacks 00:30:00 Solutions On Living A Stress-Free Life 01:30:00 Conclusion 00:15:00 Advanced Stress Management Introduction 00:15:00 Recognizing your stress Levels & triggers 01:00:00 Why do these changes occur frequently? 00:15:00 What does stress do to you? 00:15:00 Beware! Before seeking medical attention 00:30:00 Medical stress solutions analyzing 00:30:00 The importance of stress management 01:00:00 Other things that might help in Stress Management 00:30:00 The Uses of Herbs and supplements in stress Management for stress relief 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Stress Management 00:20:00 Final Exam Final Exam- Advanced Diploma in Stress Management 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Diploma in Stress Management
Delivered Online On Demand10 hours 55 minutes
£11.99

Logistic Management

4.3(43)

By John Academy

Course Overview Learn all the essential skills to become an expert in Logistic Management. From this comprehensive Logistic Management course, you will be able to understand the principles of Logistic Management. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Logistic Management is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Learning Outcomes Explain the Logistic Management Acquire the skills of an effective administration Master the negotiation techniques Learn and implement skills like conflict management, stress management, and time management Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Logistic Management course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Logistic Management course, learn the vital abilities and knowledge you require to succeed in your life. Module 01: Introduction to Logistic Management Introduction to Logistic Management 00:28:00 Module 02: Planning Framework for Logistics Planning Framework for Logistics 00:31:00 Module 03: Supply Chain Management Supply Chain Management 00:20:00 Module 04: Logistics Management and Organisation Logistics Management and Organisation 00:25:00 Module 05: Sourcing, Purchasing, and Procurement Sourcing, Purchasing, and Procurement 00:27:00 Module 06: Channels of Distribution Channels of Distribution 00:31:00 Module 07: Supplier Relationship Management Supplier Relationship Management 00:22:00 Module 08: Inventory Planning and Management Inventory Planning and Management 00:39:00 Module 09: Principles of Warehousing Principles of Warehousing 00:25:00 Module 10: Transport Management Transport Management 00:40:00 Module 11: Negotiation Techniques Negotiation Techniques 00:19:00 Module 12: Customer Service and Logistics Customer Service and Logistics 00:32:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Logistic Management
Delivered Online On Demand5 hours 39 minutes
£11.99

Certificate Course in Creativity and Creative Problem Solving

4.3(43)

By John Academy

Are you in charge to plan and strategize in your organization? If yes then improve your problem-solving skills creatively through this comprehensive course. Description: Creative thinking is a requirement for any business to succeed. It can help anyone to be more efficient in their work which this course is designed for. You will be learning about creative thinking to help you and your organisation succeed. Through this course, you will understand the problems and what appropriate problem-solving process should you do in every situation. You will also learn the types of information to gather and know the importance of defining a problem and how to solve it. Who is the course for? Professionals who want to know how to solve problems creatively. People who have an interest in learning about creativity and creative problem-solving. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Certificate Course in Creativity and Creative Problem Solving is a useful qualification to possess, and would be beneficial for the following careers: Content Creator Creative Artworker Designers Developer Marketing Specialist Researcher. Module One - Getting Started 01:00:00 Module Two - The Problem Solving Method 01:00:00 Module Three - Information Gathering 00:30:00 Module Four - Problem Definition 01:00:00 Module Five - Preparing for Brainstorming 01:00:00 Module Six - Generating Solutions (I) 00:30:00 Module Seven - Generating Solutions (II) 01:00:00 Module Eight - Analyzing Solutions 01:00:00 Module Nine - Selecting a Solution 00:30:00 Module Ten - Planning Your Next Steps 01:00:00 Module Eleven - Recording Lessons Learned 01:00:00 Module Twelve - Wrapping Up 00:15:00 Activities Certificate Course in Creativity and Creative Problem Solving- Activities 00:00:00 Mock Exam Mock Exam- Certificate Course in Creativity and Creative Problem Solving 00:20:00 Final Exam Final Exam- Certificate Course in Creativity and Creative Problem Solving 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Certificate Course in Creativity and Creative Problem Solving
Delivered Online On Demand10 hours 25 minutes
£11.99

Level 3 Public Speaking Diploma Course

4.3(43)

By John Academy

Do you want to learn how to overcome the fear of public speaking? Do you want to deliver your presentation with confidence? If yes, then enrol now and increase your confidence in all aspects of your life. Description: Whatever the circumstance is, having the skills to speak in public is fundamental to progress. Many people have a deep fear of public speaking. Or, on the other hand, they believe it's only a natural ability that can't be learned, this couldn't be more distant than the truth! This course has been intended to make the art of Public Speaking open to everybody. This course provides the students with valuable public speaking skills, including detailed information on building up an engaging program and conveying your presentation with control. Who is this course for? Sales professionals, business leaders, teachers, small business owners, aspiring politicians and anyone with an interest in learning how to speak in public Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Level 3: Public Speaking Diploma Course will be very beneficial and helpful, especially to the following careers: Lecturer. Entrepreneur. Public speaker Politician. And Much More! Level 3: Public Speaking Diploma Course Module One - Getting Started 00:30:00 Module Two - Identifying Your Audience 01:00:00 Module Three - Creating a Basic Outline 00:30:00 Module Four - Organizing the Program 00:30:00 Module Five - Fleshing It Out 00:30:00 Module Six - Putting It All Together 01:00:00 Module Seven - Being Prepared 00:30:00 Module Eight - Overcoming Nervousness 01:00:00 Module Nine - Delivering Your Speech (I) 01:00:00 Module Ten - Delivering Your Speech (II) 00:30:00 Module Eleven - Questions and Answers 00:30:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities 00:00:00 Mock Exam Mock Exam- Level 3: Public Speaking Diploma Course 00:20:00 Final Exam Final Exam- Level 3: Public Speaking Diploma Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Level 3 Public Speaking Diploma Course
Delivered Online On Demand8 hours 40 minutes
£11.99

Electrical Maintenance

4.3(43)

By John Academy

Course Overview Electricity is a blessing that science has given to humankind and is an essential part of modern life. However, there are many risks associated with using electrical equipment. As a result, practising electrical maintenance can improve equipment performance and reduce accidents.  This Electrical Maintenance course will guide you through the steps for proper electrical maintenance. The course will cover the basics of electricity, including current, voltage, resistance, and Ohm's law. Moreover, it will discuss different electrical incidents and explain the safety rules for working with various electrical equipment. The course also includes excellent lectures on fire prevention and emergency procedures to reduce the extent of fire damage and save lives.  Learning Outcomes Understand what is involved in regular electrical maintenance Be aware of testing, monitoring, fixing, and replacing electrical system elements Know the process of inspecting many electrical types of equipment Learn about capacitors and the factors affecting capacitance Determine what is a risk assessment and how to perform it Know about electrical fire prevention and evacuation procedures Who is this course for? This Electrical Maintenance course is for professionals interested in learning how to perform routine electrical maintenance to improve equipment performance and reduce accidents. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Electrical Maintenance course offers useful skills to possess and would be beneficial for any profession or career from any industry you are in, such as: Electrician Domestic installer Residential Electrician Commercial Electrician Maintenance Electrician Auto Electrician Domestic Electrician Electrical Maintenance Module 1: Introduction and Basics 00:14:00 Module 2: Communication Skills 00:26:00 Module 3: Electrical Units and ohm's Laws 00:18:00 Module 4: Safety Precautions 00:46:00 Module 3: Direct Current 00:20:00 Module 6: Alternating Current 00:20:00 Module 7: Voltage and Resistance 00:21:00 Module 8: Capacitance and Capacitors 00:19:00 Module 9: Working Safely with Electrical Equipment 00:18:00 Module 10: Electrical Incidents 00:11:00 Module 11: Risk Assessment 00:26:00 Module 12: Reducing and Controlling Risks 00:24:00 Module 13: Combined Inspection and Testing 00:39:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Electrical Maintenance
Delivered Online On Demand5 hours 2 minutes
£11.99

PAT - Portable Appliance Testing Mastercourse

4.3(43)

By John Academy

Course Overview Grasp the methods and techniques of portable appliance testing within a few steps from the PAT - Portable Appliance Testing Mastercourse. This course will introduce you to every step of PAT training in detail. From the PAT - Portable Appliance Testing Mastercourse, you will learn about the fundamentals of PAT testing. The course will discuss the relevant statutory provisions for PAT. You will acquire the expertise to assess and reduce risks. The modules will assist you in learning about the instruments used in testing the equipment. You will understand the process of primary visual examination. In the step by step learning process, you will be introduced to the fundamentals of electrical installation testing. This comprehensive course will also ensure that you are well aware of the safety precautions. This PAT - Portable Appliance Testing Mastercourse is ideal for building a solid foundation in PAT testing. If you desire to become a part of the relevant industry, enrol in the course to boost your competence. Learning Outcomes Introduce yourself to the basics of Portable Appliance Testing or PAT Learn about the relevant statutory provisions for PAT Build adequate skills and abilities for risk assessment Familiarise with the instruments for testing equipment Understand the basics of electrical installation testing Know about the safety measures followed in electrical testing Who is this course for? The PAT - Portable Appliance Testing Mastercourse is for individuals interested in pursuing a career in the PAT sector. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The PAT - Portable Appliance Testing Mastercourse is a useful qualification to possess and would be beneficial for any related profession or industry such as: Electricians Maintenance staff Facility management staff PAT - Portable Appliance Testing Mastercourse Module 01: Introduction to PAT Introduction to PAT 00:23:00 Module 02: Relevant Statutory Provisions for PAT Relevant Statutory Provisions for PAT 00:19:00 Module 03: Risk Assessment Risk Assessment 00:28:00 Module 04: Reducing and Controlling Risks Reducing and Controlling Risks 00:15:00 Module 05: Electrical Units and Appliance Classification Electrical Units and Appliance Classification 00:33:00 Module 06: Initial Visual Examination Initial Visual Examination 00:28:00 Module 07: Instruments for Testing and Equipment Inspection Instruments for Testing and Equipment Inspection 00:18:00 Module 08: Electrical Installation Testing Electrical Installation Testing 00:57:00 Module 09: Safety Precautions in Electrical Testing Safety Precautions in Electrical Testing 00:15:00 Module 10: Reporting and Record-keeping Reporting and Record-keeping 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

PAT - Portable Appliance Testing Mastercourse
Delivered Online On Demand4 hours 11 minutes
£11.99

Diploma in Customer Relationship

4.3(43)

By John Academy

Description: Customer relationship management holds day-to-day business activities like marketing, sales etc. This course is designed for the individuals who are interested in enhancing their abilities or enhancing their skills to build the customer relationship. This diploma course will bring out to you all the techniques you require to help increase competition in their jobs. It will also help you boost your confidence level which will help you deal with the difficult situation. This course will also help you enhance your communication skills which will make it easier to communicate with the customers. Who is the course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are willing to take customer relationship management and the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Customer Relationship is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service represented. Diploma in Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Mock Exam- Diploma in Customer Relationship 00:20:00 Final Exam Final Exam- Diploma in Customer Relationship 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Diploma in Customer Relationship
Delivered Online On Demand14 hours 10 minutes
£11.99

Gas Safety

4.3(43)

By John Academy

Course Overview Gas appliances should be maintained appropriately to avoid any hazards, including gas leaks, explosions, and carbon monoxide poisoning. Increase your knowledge of gas safety to keep yourself and your loved ones from gas-related threats.  This Gas Safety course will thoroughly introduce you to the safety rules for using gas. From the comprehensive lectures, you'll learn how to check a gas meter regulator and calculate ventilation requirements for gas appliances. Also, you'll learn how to check the working pressure of appliances and understand the need for emergency and evacuation procedures. Enrol right away! Learning Outcomes Understand how often should a gas check be carried out Know the process of tightness testing Familiarise yourself with gas safety precautions Be able to detect a gas leak Learn how to check a gas meter regulator Understand how to calculate ventilation requirements for gas appliances Be able to test the safety and efficiency of chimneys Who is the Course for? This Gas Safety Course is for people interested in having a comprehensive understanding of gas safety to avoid gas related hazards.  Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy, and ICT are required to attend this course. Assessment At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet, or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Gas Safety course offers useful skills to possess and would be beneficial for any profession or career from any industry you are in, such as: Gas Technician Gas Safety Manager Gas Engineer Oil and Gas Manager Electrician Fire Safety Manager First Aider Gas Safety Module 01: Gas Safety Legislation 00:41:00 Module 02: Combustion 00:29:00 Module 03: Transmission System: Pipes and Flues 00:36:00 Module 04: Ventilation 00:27:00 Module 05: Tightness Testing 00:41:00 Module 06: Meter Regulator Check 00:28:00 Module 07: Appliance Pressures and Gas Rates 00:26:00 Module 08: Emergency Isolation Controls and Valves 01:15:00 Module 09: Gas Safety Devices and Controls 00:41:00 Module 10: Gas Warning Labelling 00:34:00 Module 11: Emergency and Evacuation Procedures 00:33:00 Module 12: Chimney Standards, Inspection and Testing 00:38:00 Module 13: Gas Appliances and Safety 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Gas Safety
Delivered Online On Demand8 hours 29 minutes
£11.99

Resourcing and Talent Management

4.3(43)

By John Academy

Course overview Discover the best practices for Resourcing and talent management with the Resourcing and Talent Management course. This course aims to equip you with the fundamental knowledge and skills required to kickstart an HR career and work in the recruitment sector.  In this Resourcing and Talent Management course, we will familiarize you with the talent planning process and explain the benefits of developing top talent. You will learn about a recruiter's roles and responsibilities and explore the strategies for attracting and selecting the best talent in the interview process. Moreover, you will learn about employer branding to promote your organization and attract potential candidates. You will also identify the steps to improve the talent management process.  Enroll today and prepare a skilled and productive workforce for your organization! Learning outcomes Learn about resourcing and talent management Familiarize yourself with the role of an HR Have a deeper understanding of the recruitment process Strengthen your knowledge of performance management Discover the benefits of developing top talent Deepen your understanding of employer branding Learn the steps to improve your talent management process Who is this course for This Resourcing and Talent Management course is ideal for aspiring professionals interested in gaining the relevant skills in talent management to work in the recruitment sector. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. The PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognized accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path The Resourcing and Talent Management course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: HR Manager Recruitment Consultant HR Coordinator Human Resources Advisor Head of Talent & HR Module 01. Introduction to Resourcing and Talent Management Introduction to Resourcing and Talent Management 00:29:00 Module 02. Resourcing and Talent Planning Resourcing and Talent Planning 00:11:00 Module 03. Talent Management and The Role of Recruiting Talent Management and The Role of Recruiting 00:12:00 Module 04. Coaching, Training and Development Coaching, Training and Development 00:23:00 Module 05. Performance Management Performance Management 00:26:00 Module 06. Benefits of Talent Management Benefits of Talent Management 00:23:00 Module 07. Planning Human Resources Planning Human Resources 00:22:00 Module 08. Job Analysis and Design Job Analysis and Design 00:12:00 Module 09. Employer Branding Employer Branding 00:27:00 Module 10. Improvement Opportunities of Talent Management System Improvement Opportunities of Talent Management System 00:22:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Resourcing and Talent Management
Delivered Online On Demand3 hours 27 minutes
£11.99