4080 Courses

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Duration 1.5 Days 9 CPD hours This course is intended for This course is designed for WebSphere administrators who have experience with stand-alone application server environments, and want to learn about creating and managing a federated environment. Overview After completing this course, you should be able to: Describe the architectural concepts that are related to WebSphere Application Server Network Deployment Create a deployment manager instance Federate an application server to a cell Add a stand-alone application server to a WebSphere Application Server cell Cluster an application server within a WebSphere Application Server cell Configure WebSphere Application Server SSL security settings Deploy applications in clustered environments Describe the features of Intelligent Management This course teaches you the skills that are needed to administer IBM WebSphere Application Server V9 in a federated environment.This release of IBM WebSphere Application Server provides enhanced support for standards (notably Java 7 EE), emerging technology, and a choice of development frameworks.In this course, you learn how to configure and maintain IBM WebSphere Application Server V9 Network Deployment. You learn how to deploy and create a deployment manager and federate a cell. In addition, you learn how to create a cluster within the federated cell.Throughout the course, hands-on exercises and demonstrations reinforce lecture content. You gain practicalexperience with WebSphere Application Server V9 by completing tasks such as creating a deployment manager, federating a stand-alone application server, creating a custom profile, and clustering an existing application server. Course Introduction WebSphere Application Server architecture: Federated Federating a cell Exercise: Configuring the lab workstation Exercise: Creating a federated cell Workload management Exercise: Clustering and workload management WebSphere security: SSL Exercise: Configuring SSL for WebSphere Overview of Intelligent Management Course summary

Excel in Payroll Management with the Diploma course! Gain expertise in payroll processing, tax regulations, and HR systems for efficient payroll administration.

Embark on a rewarding career in HR and Payroll administration with our comprehensive course. Learn essential skills in employee management and payroll processing. Enroll now!

Business rated qualification containing six units and equating to 120 on the UK NQF

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Description Register on the Linux Shell Scripting today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a certificate as proof of your course completion. The Linux Shell Scripting course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablets, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With This Course Receive a digital certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Certificate of Achievement After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post. Method of Assessment You need to attend an assessment right after the completion of this course to evaluate your progression. For passing the assessment, you need to score at least 60%. After submitting your assessment, you will get feedback from our experts immediately. Who Is This Course For The course is ideal for those who already work in this sector or are aspiring professionals. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Course Content Unit 01: Course Introduction Introduction and Course Overview 00:02:00 Unit 02: Creating a Local Linux Shell Scripting Environment Creating a Local Lab Environment Using Vagrant and VirtualBox - Background 00:16:00 Exercise 1 Instructions - Creating a Local Linux Shell Scripting Lab Environment 00:28:00 Exercise 1 - Walkthrough - Part I - Windows Users Only 00:04:00 Exercise 1 - Walkthrough - Part I - Mac Users Only 00:02:00 Exercise 1 - Walkthrough - Part I - Linux (CentOS/RHEL) Users Only 00:03:00 Exercise 1 - Walkthrough - Part II - All Users 00:23:00 Unit 03: User and Account Creation - Shell Scripting Project 1 Section Introduction 00:03:00 Getting Started with Shell Scripting: Naming, Permissions, Variables, Builtins. 00:35:00 Special Variables, Pseudocode, Command Substitution, if Statement, Conditionals. 00:23:00 Exit Statuses, Return Codes, String Test Conditionals, More Special Variables. 00:18:00 Reading Standard Input, Creating Accounts, Username Conventions, More Quoting. 00:23:00 Exercise 2 - Instructions 00:12:00 Exercise 2 - Walkthrough 00:21:00 Unit 04: Password Generation and Shell Script Arguments - Shell Scripting Project 2 Random Data, Cryptographic Hash Functions, Text and String Manipulation. 00:31:00 Positional Parameters, Arguments, for Loops, Special Parameters 00:30:00 The while Loop, Infinite Loops, Shifting, Sleeping 00:16:00 Exercise 3 - Instructions 00:12:00 Exercise 3 - Walkthrough 00:20:00 Unit 05: Linux Programming Conventions - Shell Scripting Project 3 Advanced Standard Input, Standard Output, and Standard Error - Part I 00:13:00 Advanced Standard Input, Standard Output, and Standard Error - Part II 00:26:00 Exercise 4 - Instructions 00:05:00 Exercise 4 - Walkthrough 00:12:00 Unit 06: Parsing Command Line Options - Shell Scripting Project 4 Case Statements 00:20:00 Functions 00:33:00 Parsing Command Line Options with getopts, Part 1 00:20:00 Parsing Command Line Options with getopts, Part 2 00:18:00 Deleting and Disabling Linux Accounts, Part 1 of 4 (Finding Files) 00:11:00 Deleting and Disabling Linux Accounts, Part 2 of 4 (The userdel command) 00:05:00 Deleting and Disabling Linux Accounts, Part 3 of 4 (Archives with tar) 00:14:00 Deleting and Disabling Linux Accounts, Part 4 of 4 (Disabling Accounts) 00:08:00 Deleting Users - Exercise 5 - Instructions 00:14:00 Deleting Users - Exercise 5 - Walkthrough 00:33:00 Unit 07: Transforming Data / Data Processing / Reporting - Shell Scripting Project 5 Protected: Cut and Awk 00:22:00 Protected: Cut and Awk Demonstration Script: Open Network Ports 00:10:00 Sort and Uniq 00:18:00 Parsing Log Files - Exercise 6 - Walkthrough 00:15:00 Sed 00:29:00 Unit 08: Network Scripting & Automation of Distributed Systems: Shell Scripting Project 6 Configuring a Mini Network and Scripting for Remote Systems 00:30:00 Scripting Remote Commands - Walkthrough - Part 1 00:26:00 Scripting Remote Commands - Exercise - Instructions 00:12:00 Scripting Remote Commands - Walkthrough - Part 2 00:13:00 Unit 09: Course Summary Protected: Summary 00:08:00 Unit 10: Course Extras What Shell Scripting Is and Why You Should Learn It 00:10:00 Resources Resources - Linux Shell Scripting 00:00:00 Assignment Assignment -Linux Shell Scripting 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Excel Essentials for Office Administrators today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Excel Essentials for Office Administrators is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Excel Essentials for Office Administrators Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Excel Essentials for Office Administrators, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Excel Beginner Identify the Elements of the Excel Interface 00:24:00 Activity - Identify the Elements of the Excel Interface 00:10:00 Create a Basic Worksheet 00:40:00 Activity - Create a Basic Worksheet 00:16:00 Use the Help System@ 00:08:00 Activity - Use the Help System 00:12:00 Create Formulas in a Worksheet 00:08:00 Activity - Create Formulas in a Worksheet 00:10:00 Insert Functions in a Worksheet@ 00:10:00 Activity - Insert Functions in a Worksheet 00:12:00 Reuse Formulas 00:12:00 Activity - Reuse Formulas 00:14:00 Manipulate Data 00:16:00 Activity - Manipulate Data 00:08:00 Insert, Manipulate, and Delete Cells, Columns, and Rows 00:18:00 Activity - Insert, Manipulate, and Delete Cells, Columns, and Rows@ 00:12:00 Search For and Replace Data 00:20:00 Activity - Search For and Replace Data 00:12:00 Spell Check a Worksheet 00:06:00 Activity - Spell Check a Worksheet 00:08:00 Modify Fonts 00:10:00 Activity - Modify Fonts 00:18:00 Add Borders and Colors to Cells 00:12:00 Activity - Add Borders and Colors to Cells 00:14:00 Apply Number Formats 00:30:00 Activity - Apply Number Formats 00:08:00 Align Cell Contents 00:12:00 Activity - Align Cell Contents 00:10:00 Apply Cell Styles 00:00:00 Activity - Apply Cell Styles 00:00:00 Define the Basic Page Layout for a Workbook 00:32:00 Activity - Define the Basic Page Layout for a Workbook 00:08:00 Refine the Page Layout and Apply Print Options 00:18:00 Activity - Refine the Page Layout and Apply Print Options 00:10:00 Format Worksheet Tabs 00:06:00 Activity - Format Worksheet Tabs 00:06:00 Manage Worksheets@ 00:16:00 Activity - Manage Worksheets 00:08:00 Manage the View of Worksheets and Workbooks 00:14:00 Activity - Manage the View of Worksheets and Workbooks 00:06:00 Customize General and Language Options 00:14:00 Activity - Customize General and Language Options 00:10:00 Customize Formula Options 00:04:00 Activity - Customize Formula Options 00:08:00 Customize Proofing and Save Options 00:10:00 Activity - Customize Proofing and Save Options 00:08:00 Customize the Ribbon and Quick Access Toolbar 00:06:00 Activity - Customize the Ribbon and Quick Access Toolbar 00:14:00 Customize the Functionality of Excel by Enabling Add-Ins 00:12:00 Activity - Customize the Functionality of Excel by Enabling Add-Ins 00:12:00 Customize Advanced and Trust Center Options@ 00:08:00 Activity - Customize Advanced and Trust Center Options 00:10:00 Activities and Exercise Files - Microsoft Excel 2016 for Beginners 00:00:00 Excel Intermediate Apply Range Names 00:34:00 Use Specialized Functions 00:44:00 Use Text Functions@ 00:34:00 Use Logical Functions@ 00:22:00 Use Lookup Functions 00:20:00 Use Date Functions@ 00:12:00 Use Financial Functions 00:26:00 Create and Modify Tables 00:26:00 Sort and Filter Data@ 00:26:00 Use Subtotal and Database Functions to Calculate Data 00:34:00 Create Charts 00:30:00 Modify and Format Charts 00:22:00 Create a Trendline 00:22:00 Create Advanced Charts@ 00:34:00 Create a PivotTable 00:38:00 Filter Data by Using Slicers 00:14:00 Analyze Data with PivotCharts 00:20:00 Insert and Modify Graphic Objects 00:38:00 Layer and Group Graphic Objects 00:14:00 Incorporate SmartArt 00:16:00 Customize Workbooks 00:26:00 Manage Themes 00:10:00 Create and Use Templates 00:24:00 Protect Files 00:36:00 Preparing a Workbook for Multiple Audiences 00:34:00 Activities and Exercise Files - Microsoft Excel 2016 Intermediate 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents, and interests with our special Admin, Secretarial & PA Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides the professional training that employers are looking for in today's workplaces. The Admin, Secretarial & PA Course is one of the most prestigious training offered at Skillwise and is highly valued by employers for good reason. This Admin, Secretarial & PA Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Admin, Secretarial & PA Course, like every one of Skillwise's courses, is meticulously developed and well-researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At Skillwise, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from Skillwise, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Admin, Secretarial & PA ? Lifetime access to the course forever Digital Certificate, Transcript, and student ID are all included in the price Absolutely no hidden fees Directly receive CPD Quality Standard-accredited qualifications after course completion Receive one-to-one assistance every weekday from professionals Immediately receive the PDF certificate after passing. Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Admin, Secretarial & PA there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the PDF certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Admin, Secretarial & PA course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already work in relevant fields and want to polish their knowledge and skills. Prerequisites This Admin, Secretarial & PA does not require you to have any prior qualifications or experience. You can just enrol and start learning. This Admin, Secretarial & PA was made by professionals and it is compatible with all PCs, Macs, tablets, and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as a bonus, you will be able to pursue multiple occupations. This Admin, Secretarial & PA is a great way for you to gain multiple skills from the comfort of your home.

Getting Started The MBA in Educational Leadership and Management programme is a dynamic educational offering that aims to equip future educational leaders with essential skills. This programme is designed for individuals with a Postgraduate (Level 7) Diploma in Educational Management and Leadership or equivalent. This programme places a strong emphasis on effective leadership, educational policy, and management within a variety of educational settings. Graduates from this programme emerge well-prepared to take on leadership roles within academic institutions and drive positive changes in the field of education. The MBA in Educational Leadership and Management empower educators and education professionals with advanced knowledge and skills in leadership and management. This programme presents an excellent opportunity for individuals with a relevant postgraduate diploma or an equivalent qualification to "top up" their credentials to earn a full MBA degree. Throughout this programme, students engage deeply with the intricacies of educational leadership and management, gaining valuable insights into the latest theories, practices, and strategies relevant to the educational sector. The curriculum strongly focuses on critical areas such as leadership theory, organisational management, policy development, and educational change management. The programme provides students with the tools needed to address the complex challenges that educational organisations face today, ultimately enhancing the quality of education. This MBA in Educational Leadership and Management enhances career prospects and actively contributes to improving educational systems. The MBA in Educational Leadership and Management Top Up is awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements Applicant with significant years of experience despite not having formal qualifications. The criteria for admission will be through an interview for those who can demonstrate the skills to cope with the demands of the course. A good command of English (IELTS 6.0 or equivalent). A Postgraduate (Level 7) Diploma in Educational Management and Leadership or equivalent. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure MBA in Educational Leadership and Management Top-Up Programme Structure Developing Effective Management Systems Dissertation (Major Project) Delivery Methods The MBA in Educational Leadership and Management Top Up is awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.