6624 Courses

Overview This comprehensive course on Project Management Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Project Management Course comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Project Management Course. It is available to all students, of all academic backgrounds. Requirements Our Project Management Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.   Course Curriculum 19 sections • 19 lectures • 07:33:00 total length •Introduction to Project Management: 00:22:00 •PMBOK and PMI: 00:14:00 •Global Project Management: 00:39:00 •Project Life Cycle: 00:29:00 •Time Management: 00:40:00 •Quality Management: 00:21:00 •Effective Planning & Scheduling: 00:46:00 •Human Resource Management: 00:17:00 •Performance Management: 00:19:00 •Talent Management: 00:19:00 •Organising Meeting and Conferences: 00:28:00 •Managing Resources: 00:18:00 •Change Management: 00:23:00 •Business Resilience and Crisis Management: 00:18:00 •Conflict Management: 00:14:00 •Stress Management: 00:16:00 •Communication Skills: 00:25:00 •Procurement & Purchasing Management: 00:21:00 •Risk Management: 00:24:00

Overview This comprehensive course on Family Counsellor will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Family Counsellor comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Family Counsellor. It is available to all students, of all academic backgrounds. Requirements Our Family Counsellor is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 13 sections • 13 lectures • 05:12:00 total length •Counselling and Counsellors: 00:14:00 •Theories and Models of Counselling (Part 1): 00:16:00 •Theories and Models of Counselling (Part 2): 00:18:00 •Legal Cultural and Ethical Issues in Professional Counselling: 00:16:00 •Forms of Psychotherapy: 00:21:00 •Couple and Family Counselling: 00:28:00 •Counselling Trauma and Substance Abuse: 00:16:00 •Counselling Stress and Anxiety Disorders: 00:30:00 •Counselling Personality Disorders: 00:50:00 •Counselling Mood Disorders and Depression: 00:22:00 •Counselling Eating & Sleeping Disorders: 00:45:00 •Counselling Self Harm and Suicide: 00:17:00 •Communication Skills and Empathy in Counselling: 00:19:00

Overview This comprehensive course on Legal Secretary will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Legal Secretary comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Legal Secretary. It is available to all students, of all academic backgrounds. Requirements Our Legal Secretary is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 14 sections • 14 lectures • 06:12:00 total length •Module 01: Understanding the Concept of Paralegal: 00:25:00 •Module 02: Key Legal Terminology: 00:16:00 •Module 03: Effective Communication Skills for Paralegals: 00:39:00 •Module 04: The Legal Workplace & Professionals: 00:45:00 •Module 05: Law & Legal Systems: 00:33:00 •Module 06: Contract & Business Law: 00:54:00 •Module 07: Property Law: 00:19:00 •Module 08: Wills, Probate, Estate Law: 00:15:00 •Module 09: Criminal Law: 00:24:00 •Module 10: Common Paralegal Legal Matters: 00:35:00 •Module 11: Human Rights: 00:12:00 •Module 12: Conflict and Conflict Resolution: 00:18:00 •Module 13: Professional Conduct and Ethics of Paralegals: 00:25:00 •Module 14: Mandatory Knowledge Fields and Survival Tips for Paralegals: 00:12:00

Do you want to know how to communicate effectively in business? Do you want to improve your business communication skills? Then it's time for you to learn how to communicate effectively in this Business Communication Course. Description: It is very important to communicate well because communication skill is an essential skill especially in the business and corporate setting. This course will help you develop your ability to communicate with your clients and colleagues. It's very important to be an effective communicator in business for its growth and if you start to learn the effective strategies right now, you will surely be able to become an effective business communicator.  This course specifically focuses on the improvement of how you understand yourself and your message to be able to express it effectively. It will also cover the terms to use to be able to get the attention of your potential clients and communicate with them. Undertaking this course will no doubt be very beneficial to become a great communicator in business and overcome common communication obstacles. Who is the course for? Professionals, who work in the business or corporate setting, especially people who are part in communications and human resources department. Furthermore, it will help the top executive execute and command their subordinates and communicate with them effectively. People who are interested in learning more about business communication and those people who are struggling with communication and wish to express their thoughts into actions. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Business Communication Course is a useful qualification to possess, and would be beneficial for the following careers: Sales Executive/Officer Marketing Executive/Officer Marketing Manager Business Development Manager Communication Department Head Human Resources Manager Public Relations Officer Social Media Specialist Strategist And Much More! Business Communication Course Communication Basics 00:30:00 Know Thyself and The Message 00:30:00 Learn To Use Terms of Business Communication That Invoke Emotions 00:30:00 Pay Attention To Body Language 00:30:00 Learn To Use Terms That Spark Interest 00:30:00 The Benefits Of Presenting Your Message In 1 Minute 00:30:00 Wrapping Up 00:15:00 Reference Books English For Business Communication 00:00:00 Communication for Business Success 00:00:00 Mock Exam Mock Exam- Business Communication Course 00:20:00 Final Exam Final Exam- Business Communication Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Office Admin and Organisation Skills course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Office Admin and Organisation Skills. Our course starts with the basics of Office Admin and Organisation Skills and gradually progresses towards advanced topics. Therefore, each lesson of this Office Admin and Organisation Skills is intuitive and easy to understand. So, stand out in the job market by completing the Office Admin and Organisation Skills course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Office Admin and Organisation Skills course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Office Admin and Organisation Skills Central. Module 01: Introduction to Office Administration Module 02: Skills of an Effective Administrator Module 03: Communication Skills Module 04: Remove the Clutter Module 05: Prioritize Module 06: Scheduling Your Time Module 07: To Do Lists Module 08: Paper and Paperless Storage Module 09: Organization in Your Work Area Module 10: Tools to Fight Procrastination Module 11: Organizing Your Inbox Module 12: Avoid the Causes of Disorganization Module 13: Discipline is the Key to Stay Organized Module 14: Negotiation Techniques Module 15: Conflict Management Module 16: Stress Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Office Admin and Organisation Skills course. Requirements To enrol in this Office Admin and Organisation Skills course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Office Admin and Organisation Skills.

Embarking on the journey of understanding the human mind, Cognitive Behavioural Therapy (CBT) stands as a transformative approach in mental health care. In the UK, where over 20% of adults experience mental health issues yearly, CBT has emerged as a vital tool. This course unravels the complexities of CBT, offering insights into its practical application and theoretical underpinnings. Learners delve into methodologies that reshape thought patterns, contributing significantly to improving mental well-being. The course not only equips you with knowledge but also empowers you to create positive change in others' lives, addressing the growing demand for mental health professionals in the UK. Learning Outcomes: Comprehend fundamental principles of Cognitive Behavioural Therapy. Identify and assess various mental health conditions using CBT techniques. Develop strategies for altering negative thought patterns. Apply CBT methods in diverse therapeutic settings. Evaluate the effectiveness of CBT interventions. Understand the ethical considerations in CBT practice. Enhance communication skills for effective client interaction. Cultivate resilience and coping mechanisms in clients. Who Is This Course For? Individuals aspiring to a career in mental health. Healthcare professionals seeking to expand their therapy skills. Educators desiring knowledge in psychological support. Social workers aiming to provide better mental health care. Personal development enthusiasts interested in self-help techniques. Why Choose Us? Lifetime access to course materials Full tutor support is available Monday through Friday for all courses Learn essentials skills at your own pace from the comfort of your home Gain a thorough understanding of the course Access informative video modules taught by expert instructors 24/7 assistance and advice available through email and live chat Study the course on your computer, tablet, or mobile device Improve your chances of gaining professional skills and earning potential by completing the course. Why should you study this course? The course offers a comprehensive introduction to the subject matter and provides a solid foundation for further study. It will also help students to gain knowledge and skills that can be applied in their professional or personal life. Assessment The course includes a series of quizzes that will test your understanding and retention of the material covered in the course. The quizzes will help you to identify areas where you may need further practice, and you will have the opportunity to review the course materials as needed. Upon successfully passing the final quiz, you will be able to order your certificate of achievement. Career Path: Cognitive Behavioural Therapist: £30,000 - £50,000 Clinical Psychologist: £40,000 - £60,000 Counselling Psychologist: £35,000 - £55,000 Mental Health Counsellor: £25,000 - £45,000 Psychiatric Nurse: £24,000 - £40,000 Wellness Coach: £20,000 - £35,000 Course Features Lectures 9 Quizzes 0 Duration Lifetime access Skill level All levels Language English Students 39 Assessments Yes Cognitive Behavioural Therapy Diploma Lecture1.1 Module 1. Introduction to Cognitive Behavioural Therapy Lecture1.2 Module 2. Foundations of Cognitive Therapy Lecture1.3 Module 3. Behavioural Aspects of CBT Lecture1.4 Module 4. Assessment and Formulation in CBT Lecture1.5 Module 05: Techniques and Interventions Lecture1.6 Module 5. CBT for Anxiety Disorders Lecture1.7 Module 6. CBT for Mood Disorders Lecture1.8 Module 7. CBT for Complex Disorders and Other Challenges Lecture1.9 Module 8. Integrative Approaches and Advanced Techniques

With our Media & Public Relations Training course, you will learn to create meaningful and engaging dialogue with customers and prospects across all digital media. The course will guide you in a step-by-step manner through the practices and theories relevant to the field of public relations. You will examine the importance of research to Media & Public Relations Training, and look at the different types of research and data collection. This course should be of great interest to professionals working in the area of public relations, management and communications, and would like to learn more about the practices and theories in Media & Public Relations Training. Learning Outcomes: Apply the different purposes to strategic vs. tactical PR Design a PR strategy Develop strong relationships with reporters and journalists Take their communication skills to a higher level Make your preparation for an interview Learn how to be interviewed with the highest success Learn crafting the media statement Improvise along with issuing a press release Decipher what is libel and slander Learn how to devise a media package Interpret different media outlets Create a working relationship with the media Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Media & Public Relations Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Media & Public Relations Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 1 Public Relations 00:30:00 Building Your PR Plan 00:30:00 Structuring Messages 00:30:00 Establishing Media Guidelines 00:30:00 Managing the Media 00:30:00 The Press Release 00:30:00 PR and the Crisis 00:30:00 Social Media and Public Relations 00:15:00 Module: 2 Being Interviewed 01:00:00 Providing Information to the Media 00:30:00 Developing a Media Package 00:15:00 Online Press Releases 00:15:00 Developing Media Relationships 00:15:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Security+ training course description A hands on course aimed at getting delegates successfully through the CompTia Security+ examination. What will you learn Explain general security concepts. Describe the security concepts in communications. Describe how to secure an infrastructure. Recognise the role of cryptography. Describe operational/organisational security. Security+ training course details Who will benefit: Those wishing to pass the Security+ exam. Prerequisites: TCP/IP foundation for engineers Duration 5 days Security+ training course contents General security concepts Non-essential services and protocols. Access control: MAC, DAC, RBAC. Security attacks: DOS, DDOS, back doors, spoofing, man in the middle, replay, hijacking, weak keys, social engineering, mathematical, password guessing, brute force, dictionary, software exploitation. Authentication: Kerberos, CHAP, certificates, usernames/ passwords, tokens, biometrics. Malicious code: Viruses, trojan horses, logic bombs, worms. Auditing, logging, scanning. Communication security Remote access: 802.1x, VPNs, L2TP, PPTP, IPsec, RADIUS, TACACS, SSH. Email: S/MIME, PGP, spam, hoaxes. Internet: SSL, TLS, HTTPS, IM, packet sniffing, privacy, Javascript, ActiveX, buffer overflows, cookies, signed applets, CGI, SMTP relay. LDAP. sftp, anon ftp, file sharing, sniffing, 8.3 names. Wireless: WTLS, 802.11, 802.11x, WEP/WAP. Infrastructure security Firewalls, routers, switches, wireless, modems, RAS, PBX, VPN, IDS, networking monitoring, workstations, servers, mobile devices. Media security: Coax, UTP, STP, fibre. Removable media. Topologies: Security zones, DMZ, Intranet, Extranet, VLANs, NAT, Tunnelling. IDS: Active/ passive, network/host based, honey pots, incident response. Security baselines: Hardening OS/NOS, networks and applications. Cryptography basics Integrity, confidentiality, access control, authentication, non-repudiation. Standards and protocols. Hashing, symmetric, asymmetric. PKI: Certificates, policies, practice statements, revocation, trust models. Key management and certificate lifecycles. Storage: h/w, s/w, private key protection. Escrow, expiration, revocation, suspension, recovery, destruction, key usage. Operational/Organisation security Physical security: Access control, social engineering, environment. Disaster recovery: Backups, secure disaster recovery plans. Business continuity: Utilities, high availability, backups. Security policies: AU, due care, privacy, separation of duties, need to know, password management, SLAs, disposal, destruction, HR policies. Incident response policy. Privilege management: Users, groups, roles, single sign on, centralised/decentralised. Auditing. Forensics: Chain of custody, preserving and collecting evidence. Identifying risks: Assets, risks, threats, vulnerabilities. Role of education/training. Security documentation.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.