130 Courses

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital and then go into detail about some of the ways you can improve the customer service provided by your organisation.

Data Data Everywhere – For what purpose? Which data is crucial to driving your organisation? How do we Analyse data to drive improvements? Course Overview Organisations generally collect enormous amounts of data. However, what data or information is really needed? How do we present the data that we have collected so that it is openly available and can be understood and used to drive the business? Is the data collected driving change? Structure of the Course This one-day workshop will enable participants to gain the necessary skills to collect, analyse and present data in an understanding and meaningful way and assist the decision-making process. It looks at how to translate data into useful and meaningful information that can contribute towards real problem solving, effective performance indicators, leading to the development of effective KPI’s, among others. Alternatively, if an organisation is in the process of selecting data collection methods and appropriate analysis, then this workshop will also help. Data analysis skills are essential to providing honest and accurate analysis, determining statistical significance, reliability, and validity on which to base their decisions, whether it is to improve quality, profitability, efficiency, or competitiveness. Improper statistical analyses distort findings and can mislead or negatively influence decision-making and the perception of the data collected. The correct analysis of data is a process of systematically applying statistical and / or logical techniques to describe and illustrate, condense, and recap, and evaluate data so that it can be used effectively. This workshop provides essential learning for staff at all levels of the organisation. Course content: 1. Data Types Discrete data Continuous data 2. Data Collection Sheet design Testing, prior to full-scale data collection 3. Data Input into Spreadsheet 4. Determination of Basic Descriptive Statistics Mean Median Mode Minimum and maximum values Range Standard deviation 5. Graphical Analysis Bar charts Line graphs Pie charts Scatter diagrams 6. Determination of Relationships between Factors Relationship between discrete factors Relationship between continuous factors 7. Use of Data in Decision Making 8. Establishment of Key Performance Indicators 9. Determination of Data Reliability 10. Summary Who would benefit from this Approach? Anyone who collects, manages, analyses and uses data to drive business performance. Delivery The course is delivered through virtual, tutor-led classes as structured above. The platform used is Adobe Connect which utilizes e-work rooms, video and streamed trainers. Cost £200 + VAT If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

This course covers the essential facts about money-laundering, along with the relevant legal aspects and how companies can set up systems and policies to detect and deal with what is a major criminal problem, worldwide.

In this course we’re going to be discussing two topics, ‘equality’ and ‘diversity’ and how they relate to one another. Understanding this will help us to identify and address issues of unfairness and discrimination in the workplace.

This course covers the basics of what constitutes a negotiation, the key stages of a negotiation, skills you can apply to your negotiations and some practical advice so you can bring all of this together and become a more effective negotiator.

Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

This course covers the commitments that should be laid out in your company’s anti-harassment and bullying policy so as to comply with UK law. It explains the differences between harassment and bullying, the steps that can be taken if either of these occur in or out of work, and some case studies to illustrate the points covered throughout the course.

The course starts with the basic rules for sales people. It covers cold calling, how to deal with gatekeepers and takes you through a typical face-to-face meeting. It then discusses how you can sell by stressing the results prospects can expect if they buy, and how best to play to their emotions. It then finishes off by covering negotiations and how to avoid them and includes some methods for closing a sale.

More often than not, the people who excel in their job, or are high achievers manage their time effectively, in a way that makes them work in a more efficient manner. This course has been designed to ensure you have the techniques to improve your efficiency, output and ability to function more effectively – whether in your ordinary day or when deadlines loom and the pressure is building.