195 Courses

Fast-track your way to masterful business communication with our CPD Certified course in Customer Relationship Management (CRM). In the modern business landscape, the art of maintaining meaningful relationships with customers can be a game-changer, and that's where CRM steps in. Our course offers an engaging deep dive into the world of CRM, providing you with practical skills to leverage customer insights and foster stronger relationships. With this course, you will grasp the core elements of CRM and learn how to apply them to ensure customer loyalty and business growth. Explore the intersection of CRM and technology, and learn how digital tools can streamline your customer interactions and engagements. Crafted by experts in the field, this course takes a hands-on approach to Customer Relationship Management (CRM), equipping you with a comprehensive understanding of CRM strategies and their implementation. Join us and gain the confidence to elevate your career by leveraging the power of CRM. Courses Are Included in this Customer Relationship Management (CRM) - CPD Certified Bundle: Course 01: Diploma in Customer Relationship Management (CRM) at QLS Level 4 Course 02: Customer Service Training Course 03: Know Your Customer (KYC) Course 04: Principles of Customer Service Course 05: Understanding Excellence In Customer Service For Hospitality Course 06: Business Etiquette and Professional Behavior Learning Objectives: By the end of this course, you will: Understand the key concepts and components of Customer Relationship Management (CRM), and how they drive business growth. Develop the ability to implement effective CRM strategies that lead to customer loyalty and retention. Gain expertise in using CRM systems to manage customer data and gain valuable insights. Learn to integrate CRM with digital technologies to streamline and enhance customer interactions. Understand the ethical and legal considerations of CRM, ensuring customer trust and business compliance. Have a thorough understanding of how CRM can be leveraged to gain a competitive edge in your business field. Why Choose Our Customer Relationship Management (CRM) Course? FREE Customer Relationship Management (CRM) certificate accredited Get a free student ID card with Customer Relationship Management (CRM) Training Get instant access to this Customer Relationship Management (CRM) course. Learn Customer Relationship Management (CRM) from anywhere in the world Customer Relationship Management (CRM) is affordable and simple to understand Customer Relationship Management (CRM) is an entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Relationship Management (CRM) course materials Customer Relationship Management (CRM) comes with 24/7 tutor support So enrol now in this Customer Relationship Management (CRM) Today to advance your career! Start your learning journey straightaway! This Customer Relationship Management curriculum has been designed by experts with years of experience behind them. This course is extremely dynamic and well-paced to help you understand Customer Relationship Management (CRM) with ease. You'll discover how to master the Customer Relationship Management skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Customer Relationship Management (CRM) bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterward. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer Relationship Management - CPD Certified This bundle is suitable for everyone. Requirements Customer Relationship Management - CPD Certified You will not need any prior background or expertise to enrol in this Customer Relationship Management - CPD Certified. Career path Customer Relationship Management - CPD Certified This bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans

The aim of the "Media Regulations and Corporate Media and Communication" course is to provide students with an understanding of the legal and regulatory frameworks that govern the media industry and the role of corporate media and communication in this context.After the successful completion of the course, you will be able to learn about the following, Explore how the media industry is regulated in different ways. Understand The laws of Government to control the Press. Understand Corporate Media and Communication Media. Understand GLOBAL MEDIA AND COMMUNICATION AROUND THE WORLD Explore the Future of Mass Media. Explore Modern Media Delivery Pros and Cons. The course covers the various laws and regulations that apply to different forms of media, including broadcast media, print media, and digital media. Students will learn about the history of media regulation, the rationale behind different regulatory approaches, and the impact of regulation on media organizations and their audiences. The course also explores the role of corporate media and communication in shaping public perceptions of media organizations and their products. Students will learn about the strategies and tactics used by media companies to manage their reputations, build brand loyalty, and engage with audiences. The aim of the Media Regulations & Corporate Media and Communication course is to provide students with an understanding of the legal and regulatory frameworks that govern the media industry and the role of corporate media and communication in this context. The course covers the various laws and regulations that apply to different forms of media, including broadcast media, print media, and digital media. Students will learn about the history of media regulation, the rationale behind different regulatory approaches, and the impact of regulation on media organizations and their audiences. The course also explores the role of corporate media and communication in shaping public perceptions of media organizations and their products. Students will learn about the strategies and tactics used by media companies to manage their reputations, build brand loyalty, and engage with audiences. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Media Regulations and Corporate Media and Communication Self-paced pre-recorded learning content on this topic. Media Regulations and Corporate Media and Communication Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Media Lawyers Media Relations Managers Regulatory Compliance Managers Corporate Communication Directors Public Relations Specialists Government Affairs Specialists Broadcast and Print Media Executives Digital Media Professionals Communications Managers Policy Analysts. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦁ Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦁ Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦁ Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦁ Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦁ Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦁ Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦁ Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

🌟 Unlock the Power of Communication with Our Mailing List Course! 🌟 Are you ready to elevate your outreach game and connect with your audience in a way that truly resonates? Introducing our comprehensive 'Mailing List' course - the ultimate key to mastering the art of effective communication through email. 🚀 🌐 Why Mailing List Matters: In a world inundated with digital noise, establishing a direct line of communication with your audience is paramount. Email remains a powerful and personal tool, allowing you to engage, inform, and inspire with precision. Our Mailing List course is designed to equip you with the skills and knowledge needed to harness the full potential of this dynamic medium. 🚀 Key Benefits: Optimized Outreach: Learn the secrets of crafting compelling email campaigns that cut through the clutter and resonate with your target audience. Building Strong Connections: Discover strategies for cultivating genuine relationships with your subscribers, fostering brand loyalty and trust. Conversion Magic: Uncover the art of crafting persuasive emails that drive action, turning leads into loyal customers. Data-Driven Decisions: Dive into analytics and metrics to understand the performance of your campaigns, enabling you to refine your strategies for maximum impact. Automation Mastery: Streamline your workflow by mastering email automation, saving time and ensuring a consistent and timely connection with your audience. 🎯 Who is This For? Entrepreneurs: If you're a business owner looking to boost your brand's online presence and engagement, this course is tailor-made for you. Marketers: Sharpen your marketing toolkit with the latest techniques in email outreach, making your campaigns more effective and measurable. Content Creators: Bloggers, writers, and content creators can enhance their reach by learning to leverage email as a powerful distribution channel. Small Business Owners: Whether you run a local business or an online store, our Mailing List course will empower you to connect with your audience on a personal level, driving customer loyalty. 🚀 Career Path: Embarking on this Mailing List course opens doors to a myriad of exciting opportunities in the digital landscape: Email Marketing Specialist: Become an expert in crafting and implementing high-performing email campaigns for businesses. Digital Marketing Manager: Lead the charge in developing comprehensive digital marketing strategies, with a focus on effective email communication. Content Strategist: Integrate email as a key component of your content strategy, creating cohesive and engaging messaging across various platforms. Entrepreneurial Ventures: Armed with the skills to connect directly with your audience, consider launching your own business or consultancy to help others optimize their email marketing efforts. 🎓 Enroll Today and Transform Your Communication Strategy! Don't miss out on the chance to revolutionize your outreach game! Our Mailing List course provides the tools and knowledge you need to navigate the evolving landscape of email communication. 🌐️ Ready to take the first step towards email mastery? Enroll now and unlock a world of possibilities! 🚀🌟 Course Curriculum Curriculum Curriculum 00:00 Module 1-Mailing List Mailing List 00:00 Module 2-Counting Profits Counting Profits 00:00 Module 3-Creating Your Own E-zine Creating Your Own E-zine 00:00 Module 4-Decide the Theme Decide the Theme 00:00 Module 5-Formatting Your E-zine Formatting Your E-zine 00:00 Module 6-Writing Your E-zine Writing Your E-zine 00:00 Module 7-Building Your Mailing Lists Building Your Mailing Lists 00:00 Module 8-Auto Responder and Capture page Auto Responder and Capture page 00:00 Module 9-Advertisement Advertisement 00:00 Module 10-Getting Targeted Subscribers Getting Targeted Subscribers 00:00

Duration 4 Days 24 CPD hours This course is intended for The audience for this course is either: a Dynamics 365 consultant who wants to learn Commerce, or a retail analyst with core Dynamics 365 experience who wants to apply their skills to the Dynamics product family. Overview After completing this course, students will be able to: Configure Dynamics 365 Commerce Headquarters Configure products, prices, discounts, loyalty, and affiliations Manage Point of Sale (POS) in Dynamics 365 Commerce Configure and Manage Dynamics 365 Commerce call centers Manage e-commerce Dynamics 365 Commerce functional consultants set up and use the application functionality in Dynamics 365 Commerce, and provide support for the application. The functional consultant typically has a strong understanding of unified commerce business operations, and experience configuring, deploying, maintaining, and using Microsoft Dynamics 365 Commerce. This four-day course covers the essentials for the role Module 1: Get started with Dynamics 365 Commerce Introduction to Unified Commerce platform Dynamics 365 Commerce architecture Deployment of Dynamics 365 Commerce Hardware and peripherals Module 2: Configure Commerce Headquarters Configure prerequisites and Commerce parameters Configure and maintain payment processing Configure Commerce Data Exchange (CDX) Configure delivery modes and charges Configure and work with statements Module 3: Products and Merchandising Product information management Merchandising in Dynamics 365 Commerce Product recommendations and product discovery Module 4: Retail Pricing Manage Pricing Manage discounts and promotions Module 5: Loyalty and customer experience Customer Management Loyalty and affiliations Module 6: Point of sale Introduction to POS Channel Setup Configure Cash and Shift management Worker Setup Point of Sale Setup Customer management at POS Transaction processing Inventory processing End of day processing Reporting Configure and work with Task management Test POS Maintain registers and devices Localization Module 7: Configure and work with call centers in Dynamics 365 Commerce Configure channel Configure Product Catalogs Configure Order Holds Create call center orders Configure call center directed selling Configure Returns and Refunds Configure continuity orders and installment billing Module 8: Work with E-Commerce in Dynamics 365 Commerce Describe e-commerce core capabilities Configure an E-Commerce Channel in Dynamics 365 HQ Configure an E-Commerce site Configure and manage E-Commerce site content Describe & Demonstrate digital asset management Configure business-to-business (B2B) site Configure Ratings and reviews functionality Demonstrate E-Commerce Order Processing Module 9: Manage order fulfillment and inventory in Dynamics 365 Commerce Configure and work with Stock replenishment Configure and work with Order fulfillment Module 10: Work with Dynamics 365 Fraud Protection Overview of Dynamics Fraud Protection Describe Dynamics Fraud Protection Services Configure and work with Dynamics Fraud Protection with Dynamics 365 Commerce Additional course details: Nexus Humans MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the MB-340T00: Microsoft Dynamics 365 Commerce Functional Consultant course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Level 5 QLS Endorsed Course | Endorsed Certificate Included | Plus 5 Career Guided Courses | CPD Accredited

An Agile Approach to Employee Engagement Investing in people who enable an organization's success is paramount to gaining their loyalty. Engaged employees produce great results and need to be recognized for their contributions. In this presentation you'll learn how to celebrate employee success with cost-effective tools that encourage employee engagement through an Agile approach. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Hard gel nail extension course is the most comprehensive UV gel extension course available in London. Our unique course structure and great teaching skills will help you to learn everything quickly and efficiently, all techniques are learnt in "hands-on" practical way. This course is a perfect balance of theory, demonstrations, and practice. Generation X - Sculpting Gels are specially formulated gels that complement a uniquely developed training Gel is one of the basic techniques in the world of professional nail enhancements, it is easier to apply than Acrylic and odour free. The product hardens in LED lamp and for that reason it gives you more time for creating a beautiful design, making it the ideal system for beginners.  THE REQUIREMENTS Salon attire must be worn during the course. Student must have clean nail without enhancements and long hair tied back. To ensure maximum practice, students will be required to work on each other throughout the day or on own hands. To attend this course must you have diploma for manicure or Gel polish course. Model for the day 3 THE CONTENT Safety & hygiene Client consultation Record keeping Importance of sanitising and sterilising Aftercare advice How to organise a workspace Technical structure of a nail’s enhancement Troubleshooting gel Correct shape of extended nail Correct White & Pink application Troubleshooting gel Rules on nail design In-fills and removal Advice on products & suppliers Portfolio building process Getting models for practice Charges and loyalty schemes for clients Marketing advice, website, and brand building Organising advertising events Tool and Product introduction Clear overlay – practice on tip & hand Pink & White – practice on tip & hand Application of UV gel set of nails using sculpting technique Form& tips on real hands. Day 3 The 3rd day is a practice and exam day which you will book at the end of day 2.  Price Include N2- David Collection Generation X - Sculpting Gels . Upon successful completion an course certificate will be awarded

Employee onboarding is the process of integrating new hires into the organisation and helping them become productive and satisfied members of the team. It is a crucial step in ensuring the success and retention of new talent, as well as enhancing the organisational performance and reputation. However, employee onboarding is not a one-time event, but a continuous and ongoing process that requires careful planning, execution, and evaluation.  In this course, you will learn how to design and implement an effective and engaging employee onboarding programme that covers all the essential aspects of the process, such as preparation, checklist, programme, expectations, feedback, and follow-up. You will also learn how to tailor your onboarding programme to suit the needs and preferences of different types of employees, such as remote workers, diverse workers, or high-potential workers. By the end of this course, you will be able to create an employee onboarding programme that fosters a positive and lasting impression on your new hires and enhances their performance, satisfaction, and loyalty.