132 Courses

Whether you're new to support engineering or looking to sharpen your communication edge, this course covers the essentials every support professional should know. From managing interoffice calls and voicemail to mastering written business communication, you'll gain a well-rounded understanding of how to navigate internal and external communication channels effectively. Each module has been developed to help support engineers handle phone interactions, manage internal dealings, solve problems under pressure, and organise their workload with confidence. You’ll explore topics like customer relationship management, record keeping, invoicing, and even scheduling, with an emphasis on clarity, precision, and professionalism. Whether it's inbound queries, outbound updates, or navigating a tricky conversation with a tough caller, this course offers structured guidance tailored to the everyday responsibilities of support engineers. It's ideal for those seeking to fine-tune their communication, planning, and organisational capabilities in a business environment. Key Benefits Accredited by CPD Instant e-certificate Fully online, interactive course Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Curriculum Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Certificate Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Essential Training for Support Engineers training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Essential Training for Support Engineers training. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included

[Updated: 2023] + Free CPD Accredited 41 PDF Certificates! Dive into the European Language Masterclass, a 41-course bundle covering six major European languages: English, French, Spanish, German, Italian, and Portuguese. From basics to advanced conversations, immerse yourself in diverse cultures and enhance communication skills. Ideal for career growth, travel, or personal enrichment, this masterclass bridges cultural gaps. Become a global communicator; enroll in the European Language Masterclass today and master the art of language. This bundle comprises the following CPD accredited courses: English Language Masterclass Courses: Master English Speaking 1 Master English Speaking 2 Master English Speaking 3 French Language Masterclass Courses: French Course for Beginners French Language Essential Training - Course 2 French Language Essential Training - Course 3 French Language Essential Training - Course 4 French Language Essential Training - Course 5 French Language Essential Training - Course 6 Build Structures in French - Structure 1 Build Structures in French - Structure 2 Build Structures in French - Structure 3 French Quick Guide for Everyone - Verbs Spanish Language Masterclass Courses: Spanish Language Course for Beginners Spanish for Everyone - Course 2 Spanish for Everyone - Course 3 Spanish for Everyone - Course 4 Spanish for Everyone - Course 5 Building Structures in Spanish - Structure 1 Building Structures in Spanish - Structure 2 Building Structures in Spanish - Structure 3 Spanish Quick Guide for Everyone - Verbs German Language Masterclass Courses: German Language Course for Beginners German Language for Everyone - Course 2 German Language for Everyone - Course 3 German Language for Everyone - Course 4 Build Structures in German - Structure 1 Build Structures in German - Structure 2 Build Structures in German - Structure 3 German Quick Guide for Everyone - Verbs Italian Language Masterclass Courses: Italian Language Course for Beginners Learn Italian Language - Course 2 Learn Italian Language - Course 3 Learn Italian Language - Course 4 Build Structures in Italian - Structure 1 Build Structures in Italian - Structure 2 Build Structures in Italian - Structure 3 Italian Quick Guide for Everyone - Verbs Portuguese Language Masterclass Courses: Portuguese Language Course for Beginners Complete Portuguese Course - Course 2 Complete Portuguese Course - Course 3 What will make you stand out? On completion of this Paediatric First Aid, CPR, Oxygen First Aid, Child Care & Nutritiononline course, you will gain: CPD QS Accredited Proficiency After successfully completing the Paediatric First Aid, CPR, Oxygen First Aid, Child Care & Nutrition course, you will receive a FREE PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. You can study and complete the courses at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. Dive into a CPD Accredited language bundle, covering six global languages: English, French, Spanish, German, Italian, and Portuguese. From foundational skills to advanced topics, the "Master English Speaking" courses ensure fluent communication. For the other languages, start as a beginner, progress through intermediate and explore advanced levels. Modules range from essential training to in-depth verb guides. This structured approach guarantees proficiency in pronunciation, grammar, and conversation. Completing this bundle paves the way for effective multicultural communication and vast global opportunities. CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the bundle package. Certificates Certificate Of Completion Digital certificate - Included

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about new manager essential skills Understand the core competencies and principles of new manager essential skills Explore the various areas of new manager essential skills Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert project manager or business manager Project Management Essential Training Program Online Course Master the skills you need to propel your career forward in new manager essential skills. This course will equip you with the essential knowledge and skillset that will make you a confident project manager or business manager and take your career to the next level. This comprehensive manager essentials course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this manager essentials course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective new manager essential skills practice and equip you with the essential skills, confidence and competence to assist you in the new manager essential skills industry. You'll gain a solid understanding of the core competencies required to drive a successful career in new manager essential skills. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for project manager or business manager or for people who are aspiring to specialise in new manager essential skills. Enrol in this manager essentials course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive manager essentials course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this new manager essential skills can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This manager essentials course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This manager essentials course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This manager essentials course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Introduction What to Expect & About Me 00:02:00 Well Done 00:01:00 The Essentials It's a Different Job 00:02:00 You're Scared? Good 00:02:00 The Manager Mindset 00:03:00 Set Expectations 00:04:00 Get Learning Leadership 00:02:00 What is Culture 00:01:00 Culture of Fairness 00:08:00 People are Crazy 00:02:00 Mastering One to One Meetings 00:05:00 Are You a Manager or a Coach 00:07:00 Me a Psychologist 00:02:00 Emotional Intelligence 00:05:00 Mastering Performance Evaluations 00:06:00 Welcoming New Starters 00:07:00 How to Hire a Diverse Workforce 00:05:00 Get The Basics Right Every Time 00:02:00 Conclusion Conclusion 00:01:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00

Description Master the use of Google G Suite to boost your productivity and enjoy the benefits of business email, video conferencing, online storage and file sharing with the intensive Google G Suite Essential Training course. Google G Suite, formerly known as Google Apps, is a collection of applications or collaborative productivity apps, especially for email that includes Google Drive, Google Docs, Slides, and Drawings, Google Sheets and Forms, Google Hangouts, Google Calendar, and Google sites. A G suit email looks like any Gmail account. The only difference is G Suit email will be like example@yourdomail.com instead of the Gmail account like example@gmail.com. Google G Suit provides business professional email, shared calendars, online document editing and storage, video meetings, and much more. Throughout the course, you will learn the essential features of Google G suits such as navigating in the G-Suite (Google Apps) environment, storing documents by using Google Drive, communicating using Google Hangouts, and collaborating by using Google Sites. Then the course shows you how to manage your schedules using Google calendar. Finally, the course teaches you how to collaborate and share files with Google Docs, Slides, and Drawings, Google Sheets and Forms. In short, the course covers all the essential features and functions of the Productivity app Google G Suite. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Google G Suite Essential Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Google G Suite Essential Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Lesson 1: About G Suite TOPIC A Overview 00:05:00 TOPIC B Signing In 00:15:00 Lesson 2: Google Drive TOPIC A Getting Started with Google Drive 00:15:00 TOPIC B Work with Files 00:15:00 TOPIC C Organize and Search Google Drive 00:15:00 Lesson 3: Google Docs (Part 1) TOPIC A Getting Started with Google Docs 00:15:00 TOPIC B Composing and Editing Google Docs (Part 1) 00:15:00 TOPIC C Composing and Editing Google Docs (Part 2) 00:15:00 Lesson 4: Google Docs (Part 2) TOPIC A Working with Images and Tables 00:15:00 TOPIC B Collaborate with Google Docs 00:15:00 TOPIC C Reviewing and Distributing Documents 00:15:00 Lesson 5: Google Sheets TOPIC A Getting Started with Google Sheets 00:15:00 TOPIC B Editing Spreadsheets 00:15:00 TOPIC C Working with Spreadsheet Data 00:15:00 TOPIC D Formatting and Finalizing Spreadsheets 00:15:00 Lesson 6: Google Slides TOPIC A Getting Started with Google Slides 00:15:00 TOPIC B Formatting a Presentation 00:15:00 TOPIC C Editing Google Slides 00:15:00 TOPIC D Presenting and Sharing Google Slides 00:15:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

This Paediatric First Aid Level 3 course provides essential training for parents, teachers, caregivers, and medical professionals to acquire skills in paediatric first aid.

Gain essential training skills and earn a CPD Certified Diploma with our Train the Trainer course. Learn effective communication, engagement techniques, and how to establish credibility with your audience. Perfect for aspiring trainers or professionals looking to enhance their training abilities. Enrol now for expert guidance and a recognised certification.

For all dog lovers: prompt emergency first aid reduces pain and suffering and could save your dog’s life. This step-by-step guide is designed to give you an introduction to essential first aid for all dog owners and those working with dogs. This course covers the key elements of basic first aid for dogs, for example breathing problems, poison, head injuries, what to put in your first aid kit and much more. This course does not include the care of an unconscious Dog (Dog CPR and the Recovery Position) If you're looking for a more comprehensive course please see our First Aid for Dogs course, which is equivalent to 6 hours verifiable CPD. These courses all conform to the latest RECOVER guidelines for veterinary CPR. The course consists of illustrated step by step directions, flow charts, diagrams, videos and test yourself sections fully compatible with all computers and mobile devices. You will be able to stop and start as often as you like and print your Certificate on completion. You have continuous access to this course for 12 months. This is essential training for anyone working with pets and all pet owners. Our courses empower you with the skills and confidence to provide immediate help to your pet in a medical emergency - in those first vital minutes before you can get to a Vet. Prompt and appropriate First Aid reduces the pain and suffering experienced by your pet and could save their life. It is impossible to cover all eventualities within this course, or to equip you with the knowledge and skills to appropriately diagnose and treat in unpredictable real life situations. If you suspect illness or injury, you should always seek immediate professional medical or veterinary advice. The author has made every effort to ensure the accuracy of the information contained within the course, however this course is merely a guide and the author does not accept any liability or responsibility for any inaccuracies or for any mistreatment or misdiagnosis of any person or animal, however caused. The course material has been written by Emma Hammett, qualified nurse, first aid trainer and founder of First Aid for Life in conjunction with other medical, first aid, animal and veterinary professionals. If you have any questions concerning this course, please contact emma@firstaidforlife.org.uk Course contents: Action in an emergency Keep yourself safe Priorities of treatment Preparing for an emergency How to muzzle a dog Helpful information What to put in your first aid kit What the vet needs to know The primary survey – how to help in an emergency Danger Response Airway Breathing and circulation Unresponsive and breathing Choking and drowning Poisoning Head injuries Useful advice Final lesson

Description Want to increase the business growth of your company by enhancing the workplace environment? Enrol the Workplace Essential Training: Team Player course and learn the workplace essential skills for becoming a good team player. Teamwork is one of the secrets of success for any business organization. However, to ensure good teamwork required a plethora of things including good leadership and the way a leader treat and engage other team members, communication skills, and more. Throughout the course, you will learn how to become a good team player. The course explains team player and non-team player and shows the difference between them. Instead of these, the course discusses the qualities of a team player. You will know the different types of teams and the types of teams a successful organization needs. The course helps you to identify what type of team player you are and what is your role in the workplace. In short, the course guides you to develop strategies for enhancing teamwork. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £39 for hard copy and in PDF format at £24. Who is this Course for? Workplace Essential Training: Team Player is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Workplace Essential Training: Team Player is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Overview 00:05:00 Being a Team Player 00:15:00 Being a Good Team Player 00:30:00 Team Work 00:20:00 Why Teamwork Fails 00:30:00 Strategies 00:15:00 Course Certification Order your Certificate 00:00:00

The PPE Essential Training Course is a crucial skill set in today's world, where personal protective equipment (PPE) plays an indispensable role in ensuring safety across various industries. Understanding the importance of PPE through modules like risk assessment, selection, and legislation compliance is vital for safeguarding oneself and others in hazardous environments. In the UK, employers prioritize candidates with PPE expertise, offering lucrative job opportunities with salaries ranging from £20,000 to £30,000 per annum, depending on experience and sector. As industries evolve, the demand for PPE-trained professionals continues to rise, with a significant 15% increase projected over the next five years. Equipping oneself with PPE knowledge not only enhances job prospects but also fosters a safer work environment, contributing to overall industry growth and well-being. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Module 01: Importance of Wearing PPE Module 02: Types of PPE Module 03: Risk Assessment, Selection and Use Module 04: Maintenance of PPE Module 05: PPE Legislations Module 06: PPE in Healthcare Module 07: Safe Handling of PPE Learning Outcomes: Recognize the significance of PPE in workplace safety protocols. Identify various types of PPE and their specific applications. Conduct risk assessments to determine appropriate PPE selection. Demonstrate proper use and maintenance procedures for different PPE. Comprehend relevant legislation governing PPE usage in occupational settings. Apply PPE protocols effectively in healthcare and other specialized environments. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This PPE Essential Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of PPE Essential Training. Moreover, this course is ideal for: Employees across industries requiring PPE for safety compliance. Supervisors responsible for enforcing PPE protocols in the workplace. Health and safety officers seeking comprehensive PPE knowledge. Healthcare professionals needing to understand PPE usage and regulations. Students studying occupational health and safety or related fields. Requirements There are no requirements needed to enrol into this PPE Essential Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this PPE Essential Training course. Career path After finishing this PPE Essential Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of PPE Essential Training are: Health and Safety Officer- £25K to £45K/year Construction Site Manager- £30K to £50K/year Environmental Health Officer- £28K to £45K/year Occupational Health Advisor- £30K to £50K/year Industrial Hygienist- £30K to £45K/year Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

This 2 hour digital training session is CPD accredited. It utilises lived experience and a filmed version of our acclaimed theatre production MOCKINGBIRD HIGH - a compelling and lyrical account of the devastating impact of domestic abuse on two teenage children and their mother. Plus interactive activities, group discussion to explore the relevance to your work practice and a support pdf.