59270 Courses

Description Get ready for achieving success in working environments driven by client relationship for example, restaurants, motels, clubs, bars, bistros, coffee-houses and retail locations. The customer service skills you will gain in this course will help you achieve success in wide range of industries. The modules on this course have been designed by the industry experts and by undertaking this course you will get to acquire appropriate customer service skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and team and how to work under stress. Who is the course for? Anyone who deals with customers on daily basis in any kind of job or business Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Sales Executive/Officer Marketing Executive/Officer Sales Manager Marketing Manager. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Mock Exam Mock Exam-Customer Service Course 00:20:00 Final Exam Final Exam-Customer Service Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description A certificate program in customer service helps students gain entry-level customer service positions by teaching them how to use basic office computer applications, such as word processors, spreadsheets, and email programs. Students also learn how to study the product and give adequate information to customers. They also learn how to analyze basic behavioral patterns of different customer personalities and the right ways to deal with them. Who is the course for? Managers, supervisors and customer service staff, as well as staff in departments, directly deal with customers on daily basis in any kind of job or business. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Customer Service Basics course helps students to work as a company's client interaction and conflict-resolution representatives. Together with experience, you will stand high chances of promotion and ultimately gain the title of manager. Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Mock Exam Mock Exam- Customer Service Basics 00:20:00 Final Exam Final Exam- Customer Service Basics 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer Relationship Management (CRM) is a fundamental part of any product or service driven business. It helps manage customer problems in order to make certain they are or generate repeat purchase. With the help of this Customer Relationship Management Training course you can now ensure the same for your company. This course will teach you about the different terms and benefits of having a CRM system. You will also learn to identify different components of a CRM plan, develop a checklist for success, find out how it creates value for an organisation and customer and much more. All this certainly means you should get this course now. Learning Outcomes: The terms and benefits of CRM on a company's bottom line Analyze the different components of a CRM plan Develop a checklist for readiness and success in CRM Describe how CRM creates value for organizations and customers Consider developmental roles that have the greatest impact on CRM Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Relationship Management Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Relationship Management Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Customer Relationship Management Training) 00:05:00 Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Mock Exam Mock Exam- Customer Relationship Management Training 00:20:00 Final Exam Final Exam- Customer Relationship Management Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Customer service and the success of a company are interdependent. By offering excellent customer service, you can retain customers and grow your business. The Customer Care Training course combines all the essential knowledge in detail to enable you to become progressing in the competitive and dynamic customer care field. You will introduce to the most-needed skills to master the position as a customer care assistant or receptionist. Explore the necessity of having a customer service standards which indirectly reflects your brand's values. This course provides an excellent base for high-quality customer care to stay ahead in the robust and competitive job market, Upon successful completion of the course, you'll be able to handle issues for customers and do your best to ensure they are satisfied. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Care Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Care Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview Customer Care Promo FREE 00:02:00 Introductory video 00:01:00 Lesson Two: Experiencing Customer Care Exploring Our Own Experiences of Being Customers 00:01:00 Exploring Our Own Experiences Part Two 00:05:00 Lesson Three: Meet and Greet Meet and Greet 00:03:00 Lesson Four: Equality and Diversity Equality and Diversity 00:07:00 Lesson Five: Telephone Skills Developing Your Telephone Skills 00:12:00 Lesson Six: Hints and Tips Hints and Tips for Best Practice 00:18:00 Lesson Seven: Complaints Dealing with Complaints 00:11:00 Lesson Eight: Conclusion Conclusion 00:02:00 Assessment Assignment - Customer Care Training 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Learn easy and nice pattern with the step by step guides. Crochet is the name of a love. The history of Crochet is long. Probably your mother does this while you were in the womb. Crochet For Beginners course is the perfect course for the crochet lovers. Crochet is the handicraft of making a textured fabric by using a hooked needle. In this process, you will create fabric by interlocking loops of yarn, thread, or strands of other materials using a crochet hook. Using crochet, you can make cloth out of cotton, or design many other things. The course introduces you the necessary types of equipment for crochet such as types of hooks, yarn, etc. Then, you will learn how to read crochet charts and know to read the sign. For practical work, the course shows you some of the easy patterns such as creating a heart, granny square, triangle, filet blocks, circle, flower, and spiral shell. Upon completion, you will be able to do the above mention crochet pattern. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Crochet For Beginners is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Crochet For Beginners is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. What is crochet? What is it good for? Introduction FREE 00:05:00 How to Study 00:04:00 Hooks 00:04:00 What is Needed 00:01:00 Crochet Basics Holding the Hook 00:03:00 Slip Knot 00:01:00 Chain Stitch 00:03:00 Double Crochet 00:03:00 Treble Crochet 00:03:00 Half Treble Crochet 00:02:00 Double Treble Crochet 00:04:00 Triple Treble Crochet 00:03:00 Slip Stitch 00:04:00 Increase Decrease 00:04:00 Front Back Loop 00:04:00 FSC 00:05:00 Simple Crochet Items, Based on What We Already Know Triangle 00:12:00 Filet Crochet 00:12:00 Heart 00:13:00 Circle 00:09:00 Granny squares 00:13:00 Five Petal Flower 00:16:00 Spiral Shell 00:13:00 Goodbye 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Critical thinking is essential to becoming an expert or professional in any industry. To know how to process information and come up with logical reasoning is very important for leaders. This trait helps them to come up with good strategies that will help their subordinates. Through this course, you will learn the necessary skills, knowledge, and information about the critical thinking implications for leadership and you will become a more rational and critical thinking leader. Who is the course for? Professionals of any industry who need to learn more about critical thinking Potential leader who thinks they need to know about critical thinking Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Critical Thinking Implications for Leadership course is a useful qualification to possess, and would be beneficial for the following careers: Business Industry Professional Counsellor Human Development Specialist Law Enforcer Life Coach and Mentor Mental Health Professional Public Officers. Critical Thinking: Implications for Leadership - Updated Version Module 01: Introduction to Critical Thinking Introduction to Critical Thinking 00:21:00 Module 02: Critical Thinking and the Judgment of Claims Critical Thinking and the Judgment of Claims 00:18:00 Module 03: Benefits and Barriers of Critical Thinking Benefits and Barriers of Critical Thinking 00:32:00 Module 04: Importance of Critical Thinking Importance of Critical Thinking 00:16:00 Module 05: Recognising a Critical Thinker Recognising a Critical Thinker 00:22:00 Module 06: What Are the Critical Thinking Steps? What Are the Critical Thinking Steps? 00:17:00 Module 07: Critical Thinking Strategies Problem-Solving Through Critical Thinking 00:25:00 Module 08: Problem-Solving Through Critical Thinking Critical Thinking Strategies 00:25:00 Module 09: Decision Making with Critical Thinking Decision Making with Critical Thinking 00:26:00 Critical Thinking: Implications for Leadership - Old Version Module One - Getting Started 00:30:00 Module Two - Components of Critical Thinking 01:00:00 Module Three - Non-Linear Thinking 01:00:00 Module Four - Logical Thinking 01:00:00 Module Five - Critical Thinkers (I) 01:30:00 Module Six - Critical Thinking (II) 01:00:00 Module Seven - Evaluate the Information 01:00:00 Module Eight - Benefits of Critical Thinking 01:00:00 Module Nine - Changing Your Perspective 01:00:00 Module Ten - Problem Solving 01:30:00 Module Eleven - Putting It All Together 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Critical Thinking: Implications for Leadership- Activities 00:00:00 Mock Exam Mock Exam- Critical Thinking: Implications for Leadership 00:20:00 Final Exam Final Exam- Critical Thinking: Implications for Leadership 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course overview If you're considering learning criminal psychology and profiling, you're making a wise choice. Take the proper steps with this Criminal Psychology and Profiling Masterclass training and develop a higher level of victim protection. This Criminal Psychology and Profiling Masterclass course breaks tools and techniques to enhance your understanding of criminal psychology. You will discover how mental disorders influence criminal behavior. You will learn about the different crime categories and understand the methods and procedures of Forensic Science. You will also explore the purpose of offender profiling and learn how to identify the perpetrators of a severe crime through behavioral investigative advice.  Learning outcomes Deepen your understanding of criminal psychology Have a solid grasp of crime and types of crime Determine the influence of mental disorders in criminal behavior Understand Forensic Science Identify the phases of profiling Understand Criminal Profiling: Science, Logic and Metacognition Learn about Offender Profiling: pragmatic solution and behavioral investigative advice Strengthen your knowledge of victimology Who is this course for This Criminal Psychology and Profiling Masterclass course is ideal for aspiring professionals interested in learning Criminal Psychology and Profiling applications. Moreover, anyone involved in policing will also benefit from this course. The skills developed in the learning process will provide tremendous career opportunities. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. The PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; United Kingdom & internationally recognized accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path The comprehensive Criminal Psychology and Profiling Masterclass Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Criminal Psychologist Forensic scientist Police investigation staff Criminal investigation specialists Real-life crime enthusiasts Criminal Psychology and Profiling Masterclass Module 01: Understanding Criminal Psychology 00:30:00 Module 02: Influence of Mental Disorders 00:22:00 Module 03: Classification of Crime 00:17:00 Module 04: Forensic Science 00:34:00 Module 05: Criminal Profiling: Science, Logic and Metacognition 00:27:00 Module 06: Phases of Profiling 00:32:00 Module 07: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice 00:21:00 Module 08: Victimology 00:24:00 Module 09: The Criminal Justice System in England and Wales 00:18:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Criminal Law is relevant to a diverse range of professions; not only the criminal justice system, but for the police, government, social work and many more. This Criminal Law Level 2 proposes to give you the knowledge, skill and competence of the principles and practice underpinning criminal law and the application of criminal law in legal practice. The course will prepare you for career opportunities within the criminal justice system as well as entrance into institutions of higher learning. Specific areas of training will be provided in criminal law and investigation, security training, communications, emergency response, crimes, search and seizures, arrests, crime prevention, court procedure and police operations, law enforcement efforts to deal with crime, and more. Finally, you will gain knowledge of employment careers in private and mechanical security systems as well as local, state, and federal law enforcement. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Criminal Law Level 2 is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Criminal Law Level 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.   Criminal Law Level 2-Updated Version Module 1 - Introduction to Criminal Law 00:19:00 Module 2 - Elements of a Crime 00:27:00 Module 3 - Incitement, Conspiracy and Attempt 00:27:00 Module 4 - Accomplice 00:26:00 Module 5 - Crime Prevention 00:27:00 Module 6 - The Police 00:33:00 Module 7 - Prosecution, Caution and Diversion 00:26:00 Module 8 - Youth Justice 00:23:00 Module 9 - The Trial 00:26:00 Module 10 - Sentencing Process 00:25:00 Module 11 - Homicide 00:31:00 Module 12 - Offences against Person 00:21:00 Module 13 - Sexual Offences 00:22:00 Module 14 - Theft 00:22:00 Module 15 - Blackmail, Robbery & Burglary 00:22:00 Module 16 - White-Collar Crime 00:27:00 Module 17 - Terrorism & Law 00:23:00 Module 18 - Property Offences 00:22:00 Module 19 - Cybercrime & Piracy 00:29:00 Module 20 - Prisons 00:26:00 Module 21 - Probation Service 00:26:00 Module 22 - War Crimes 00:34:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00 Criminal Law Level 2-Old Version Introduction to Criminal Law 00:30:00 History of Criminal Law: Church of England and Codification of Criminal Law 01:00:00 General Principles of Criminal Law 00:45:00 Act 1967 00:30:00 Agency, capacity, and mental disorder 00:45:00 General Defences 00:45:00 Homicide and Murder 00:30:00 Manslaughter 00:45:00 Fraud 01:00:00 Theft, Robbery and Burglary 00:30:00 Mock Exam Mock Exam - Criminal Law Level 2 00:20:00 Final Exam Final Exam - Criminal Law Level 2 00:20:00

Description: Hold the attention and suspense of the reader with Thriller Writing Thriller can be both enjoyable yet challenging tasks. A thriller writer needs to know a lot of things including the knowledge of science, reader's interest, the understanding of writing patterns, and more. The Creative Writing Course - Thriller course is prepared to fulfil the thirst of the thriller writer. The course teaches you the writing pattern or formats of a thriller and helps you to create a story and protagonist that will hold the suspense of the readers. You will learn how to write a thriller easily, then submit it to the publisher, and finally the procedures of publication. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Creative Writing Course - Thriller is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Creative Writing Course - Thriller is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Writing The Thriller Introduction to Writing the Thriller 00:30:00 The Thriller: Form and Function 00:30:00 Writing the Thriller: Lesson One 00:30:00 Writing the Thriller: Lesson Two 00:30:00 Exercise 1 - Building Your Thriller 00:30:00 Writing the Thriller: Lesson Three 00:30:00 Exercise 2 - Building Your Thriller 00:30:00 Writing the Thriller: Lesson Four 00:30:00 Exercise 3 - Building Your Thriller 00:30:00 Writing the Thriller: Lesson Five 00:30:00 Exercise 4 - Building Your Thriller 00:30:00 Writing the Thriller: Lesson Six 00:30:00 Mock Exam Mock Exam - Creative Writing Course - Thriller 00:20:00 Final Exam Final Exam - Creative Writing Course - Thriller 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Course Overview Understanding a problem properly and creatively can create new opportunities for your business. Learn how to solve problems creatively from this Creative Problem Solving and Decision Making course and boost your personal growth today.  In this Creative Problem Solving and Decision Making course, you will learn the importance of creative problem solving and decision making. You'll understand how decision making works, problem-solving steps, thinking outside the box and many other techniques. This course will teach you the aspects of creative problem-solving. Problem-solving is necessary for any work. Your problem-solving skill can help you ride the ladder in your career and personal growth. So, learn how you can solve your problems creatively today from this course. Learning Outcomes Learn how to break a problem into small pieces Understand why organizations need to be creative with their problem solving and decision making Familiarize with the steps of problem-solving Learn why decision making is important Know about the benefits realization approach to problem-solving Be able to think outside the box Familiarize with tools that will help to solve problems creatively Who is this course for? This course will be helpful for anyone who needs decision making and problem-solving skills in their life. This course will help to understand a problem and finding a creative solution for that. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Creative Problem Solving and Decision Making is a useful qualification to possess and would be beneficial for any related profession or industry such as: Entrepreneurs Business Owners Managing Directors Administrators Team Leaders Unit 01: Thinking Styles and the structure for problem solving and decision making Introduction to Problem Solving and Decision Making Creatively 00:02:00 Thinking Styles in decision making 00:08:00 Steps to Creative Problem Solving and Decision Making 00:10:00 Analyse the Problem 00:08:00 Analysing Performance Data 00:06:00 Unit 02: Generate and Test Ideas Generate Ideas 00:05:00 Test the Solutions and Decide 00:04:00 Benefits Realisation Introduction 00:01:00 Problem Solving using Benefits Realisation 00:10:00 Thinking outside the Box 00:01:00 Thank you for completing the course 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00