5201 Courses

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Unlock the potential to transform your social interactions and build meaningful relationships with our 'Master Social Skills and Build Strong Connections' course.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Email Copywriting Masterclass course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Email Copywriting Masterclass course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Email Copywriting Masterclass and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Email Copywriting Masterclass course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Email Copywriting Masterclass course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Email Copywriting Masterclass will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Introduction to Email Marketing Masterclass Introduction 00:05:00 Module 01: The Concepts of Email Marketing The Concepts of Email Marketing 00:04:00 Rules of Email Marketing 00:05:00 Types of Email Marketing Campaigns You Should Already be Using 00:05:00 10 Email Marketing Terms Every Marketer Should Know 00:06:00 The Importance of List Cleaning and Segmentation Tags 00:03:00 Tips for Building Responsive Email Marketing Lists 00:04:00 Module 02: Using Capture Pages and Funnels for Leads Using Capture Pages and Funnels for Leads 00:04:00 The Importance of Lead Capture Pages in Email Marketing 00:04:00 The Importance of a Sales Funnel in Email Marketing 00:04:00 Types of Landing Pages and How to Use Them 00:04:00 Types Of Online Sales Funnels That Work Really Well 00:04:00 Creating Email Lists 00:05:00 Module 03: Creating Email Lists Creating Email Lists 00:03:00 What makes an email list valuable? 00:05:00 What Is A Double Opt-In Email List And Why Is It Important? 00:03:00 How eBooks Help Generate Leads and Fill Sales Pipelines 00:03:00 How to Generate more Leads with your Video Marketing 00:03:00 Easy Ideas For Lead-Generating Content Marketing to Build Your Lists 00:05:00 Module 04: Email Copywriting Email Copywriting 00:04:00 Email Copy-writing Tips to Write Engaging Content Subscribers Want to Read 00:03:00 Ways To Make People Actually Read Your Emails 00:07:00 Ways to Make Your Emails More Engaging 00:06:00 Tips for Writing Email Marketing Copy that Converts 00:04:00 Module 05: Email Deliverability Email Deliverability 00:04:00 Best Practices for Email Deliverability 00:06:00 How to Improve Your Email Deliverability (Step-by-Step) 00:04:00 Blueprints for Email Copywriting 00:05:00 7 Tips to Improve Your Email Deliverability 00:04:00 How to Test Your Email Deliverability? A Step-by-Step Guide 00:04:00 Module 06: Email Automation Email Automation 00:04:00 What is Email Automation & How Can Your Business Use it? 00:06:00 What is an Email Marketing Autoresponder? 00:04:00 Awesome Email Marketing Campaigns & How to Run Your Own 00:05:00 Simple (But Powerful ) Automated Email Sequences 00:04:00 Using Tags to Gaining Useful Insights From Email Segmentation 00:04:00 Module 07: Conclusion Review of Course 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Picture yourself stepping into the vibrant world of healthcare, where every interaction counts, every decision impacts lives, and every day brings new challenges and triumphs. Our comprehensive diploma equips you with the knowledge and insight to thrive in the dynamic realm of pharmacy. Key Features: CPD Certified Developed by Specialist Lifetime Access Delve into the rich tapestry of pharmacy's evolution, understanding its roots and the pivotal role it plays in modern healthcare. Explore the intricacies of teamwork, honing your ability to collaborate seamlessly within a diverse and driven pharmacy team. Uncover the art of training and coaching, mastering the skills to elevate yourself and others to excellence. As you immerse yourself in the standards upheld by pharmacy professionals, you'll discover the profound impact of ethical practice and responsibility. Embrace the essence of pharmacy practice, from clinical skills to the nuanced art of prescribing. Learn to navigate the complexities of medication supply with precision and care, ensuring every patient receives the support they need. Prepare to be the first line of defence, equipped to respond to symptoms with compassion and expertise. Embark on a journey that transcends mere education - join us and become a vital pillar in the healthcare landscape, where your dedication and knowledge make a tangible difference in countless lives. Course Curriculum Module 01: Introduction to Pharmacy Module 02: History and Development of Pharmacy Module 03: The Pharmacy Team Module 04: Training of the Pharmacy Team Module 05: Coaching and Evaluation of the Pharmacy Team Module 06: Standards for Pharmacy Professionals Module 07: Guidance to Support the Standards for Pharmacy Professionals Module 08: The Rights and Responsibilities of Pharmacy Professionals Module 09: Pharmacy Practice Module 10: Clinical Pharmacy Skills Module 11: Offering Enhanced Services Module 12: Prescribing Module 13: Supplying Medication Module 14: Responding to Symptoms Learning Outcomes: Understand pharmacy history, development, and professional standards. Demonstrate effective teamwork and communication within a pharmacy setting. Implement training, coaching, and evaluation strategies for pharmacy teams. Adhere to legal and ethical responsibilities in pharmacy practice. Develop clinical pharmacy skills and offer enhanced services to patients. Respond appropriately to symptoms and prescribe medication within guidelines. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring pharmacy assistants seeking comprehensive training. Individuals interested in clinical pharmacy and patient care. Pharmacy technicians aiming to enhance their skills and knowledge. Healthcare professionals transitioning into pharmacy-related roles. Anyone pursuing a career in pharmaceutical services. Career path Pharmacy Assistant Pharmacy Technician Clinical Pharmacist Pharmacy Manager Pharmaceutical Sales Representative Pharmacy Consultant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 4 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Event Overview In this dynamic and insightful talk, discover practical strategies to elevate your sales and marketing results without increasing your budget. Delving into cost-effective approaches, we’ll explore innovative ways to enhance customer engagement, optimize digital platforms, and leverage existing resources for maximum impact. Uncover the secrets of persuasive communication and customer-centric marketing that can significantly boost your conversion rates. From using the power of social media to refining your email marketing campaigns, this talk will provide actionable steps to maximize your outreach. Learn to create compelling content that resonates with your target audience and establish a strong online presence without breaking the bank. By the end, you’ll be equipped with valuable insights and strategies to revolutionize your sales and marketing approach, achieving remarkable results without incurring additional expenses. Speaker Bio HELLO EVERYONE, MY NAME IS STEVE MILLS. For the past 28 years I’ve been helping businesses like yours make more money. I help start-up businesses to get to that elusive six figures and established businesses to grow from £200k to £500k, or £500k to £1million+. I have written 4 books on marketing. I learned my trade by learning from the best in the world and I know I can help your business to become a great business. I am also a trainer and speaker and have spoken all over the world including Singapore, Dubai, Abu Dhabi, Saudi Arabia, Australia, USA, Switzerland, Germany, Vietnam, as well as Basingstoke and the Isle of Wight!! When & Where Join me Steve Mills at the Basingstoke Business Expo taking place on Thursday 22 February 2024 at The Apollo Hotel between 11:20 am – 11:40 am in the seminar room. The expo is completely free to attend and you can simply turn up for this session. Register for FREE ticketsView Full Event Details To book your free entrance to the exhibition simply click here – https://www.b2bexpos.co.uk/event/basingstoke-expo-february-2024 Event CostFree Start TimeFebruary 22, 2024 @ 11:20 am End TimeFebruary 22, 2024 @ 11:40 am WebsiteView Organiser Website Phone07977 074 497 Emailsteve@results-mastery.com OrganizerSteve Mills

Amidst the demands of the modern UK workplace, where 70% of employees express being overwhelmed, our bundle emerges as a game-changer. Addressing the pressing need for enhanced workplace productivity, our solution seamlessly weaves in mindfulness and resilience. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Workplace Productivity Training Course 02: Productivity Training: The Power Of Massive Action Course 03: Personal Productivity Course Course 04: Using Mindfulness at Work for Productivity Course 05: Principles Of Success - Growth Mindset Course 06: The Power of Resilience Course 07: Learn to Eliminate Weakness Course 08: The Power of Change Elevate your team's potential with a comprehensive package to bolster employee well-being and efficiency. This integrated "Workplace Productivity Training, Mindfulness & Resilience for Employees" bundle offers tools to navigate challenges, foster growth mindsets, and embrace change. Equip your workforce with strategies to eliminate weaknesses and harness the power of massive action. By investing in this transformative Workplace Productivity Training, Mindfulness & Resilience for Employee bundle, you invest in a more empowered, focused, and resilient team. Elevate productivity, instil mindfulness, and fortify resilience - all in one. Learning Outcomes Boosted Productivity Mindful Focus Resilience Mastery Growth Mindset Weakness Transformation Change Adaptability Unleash the true potential of your workforce with our transformative "Workplace Productivity Training, Mindfulness & Resilience for Employee" bundle. This meticulously curated Workplace Productivity Training, Mindfulness & Resilience for Employee bundle is designed to empower your team with skills beyond mere task execution. Elevate productivity through targeted training that teaches efficient time management, strategic goal setting, and proactive task prioritization. Our mindfulness courses guide employees in incorporating mindfulness techniques into their routines, enhancing concentration, reducing stress, and promoting better decision-making. Furthermore, we understand that resilience is the cornerstone of a thriving workforce. Our resilience-focused courses of the Workplace Productivity Training, Mindfulness & Resilience for Employee bundle equip employees with the mental tools to bounce back from setbacks, handle pressure gracefully, and maintain peak performance even in challenging situations. A growth mindset and embracing change are pivotal in today's evolving work landscape. Our "Principles Of Success - Growth Mindset" module instils the mindset necessary for innovation and adaptability. At the same time, the "The Power of Change" course provides strategies to navigate shifts in the work environment confidently. Weaknesses are turned into opportunities for growth as employees learn to identify, address, and transform them through our specialized training. With "Workplace Productivity Training, Mindfulness & Resilience for Employees," you're investing in a comprehensive solution that holistically empowers your team to thrive in modern work challenges. Empower your employees and transform your workplace today from learning this Workplace Productivity Training, Mindfulness & Resilience for Employee bundle. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Workplace Productivity Training, Mindfulness & Resilience for Employee bundle is perfect for: Managers and Leaders Career Growth Seekers Stressed Professionals Well-being Focused Organizations Transitioning Individuals Diverse Role Teams Career path Project Manager: £35,000 - £55,000/year Sales Executive: £20,000 - £40,000/year HR Specialist: £25,000 - £45,000/year IT Support Analyst: £20,000 - £35,000/year Healthcare Administrator: £25,000 - £40,000/year Marketing Coordinator: £22,000 - £35,000/year Educational Trainer: £25,000 - £40,000/year Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99