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38428 Courses

ITIL 4 Specialist: High Velocity IT

By IIL Europe Ltd

ITIL® 4 Specialist: High Velocity IT The ITIL® 4 Specialist: High-Velocity IT module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: High-Velocity IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This module addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization. It was designed to enable practitioners to explore the ways in which digital organizations and digital operating models function in high-velocity environments. Working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing are included. What You Will Learn At the end of this course, participants will be able to: Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT. Understand the digital product lifecycle in terms of the ITIL operating model. Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT. Know how to contribute to achieving value with digital products. Course Introduction Let's Get to Know Each Other Course Learning Objectives Target Audience Characteristics ITIL® 4 Certification Scheme Course Components Course Agenda Module-End Exercises Exam Details Introduction to High-Velocity IT High-Velocity IT Digital Technology Digital Organizations Digital Transformation High-Velocity IT Approaches Relevance of High-Velocity IT Approaches High-Velocity IT Approaches in Detail High-Velocity IT Operating Models Introduction ITIL® Perspective High-Velocity IT Aspects High-Velocity IT Applications ITIL® Building Blocks for High-Velocity IT Digital Product Lifecycle Service Value Streams Four Dimensions of Service Management ITIL® Management Practices High-Velocity IT Culture Key Behavior Patterns ITIL® Guiding Principles Supporting Models and Concepts for Purpose Ethics Design Thinking Supporting Models and Concepts for People Reconstructing for Service Agility Safety Culture Stress Prevention Supporting Models and Concepts for Progress Working in Complex Environments Lean Culture ITIL® Continual Improvement Model High-Velocity IT Objectives and Techniques High-Velocity IT Objectives High-Velocity IT Techniques Techniques for Valuable Investments Prioritization Techniques Minimum Viable Products and Services Product / Service Ownership A/B Testing Techniques for Fast Developments Basic Concepts Related to Fast Development Infrastructure as Code Reviews Continual Business Analysis Continuous Integration / Continuous Delivery (CI/CD) Continuous Testing Kanban Techniques for Resilient Operations Introduction to Resilient Operations Technical Debt Chaos Engineering Definition of Done Version Control Algorithmic IT Operations ChatOps Site Reliability Engineering (SRE) Techniques for Co-created Value Basic Concepts of Co-created Value Service Experience Techniques for Assured Conformance DevOps Audit Defense Toolkit DevSecOpsPeer Review

ITIL 4 Specialist: High Velocity IT
Delivered In-Person in LondonFlexible Dates
£2,295

Level 3 Foundation Certificate in People Practice

4.7(47)

By Academy for Health and Fitness

***24 Hour Limited Time Flash Sale*** Level 3 Foundation Certificate in People Practice Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Level 3 Foundation Certificate in People Practice Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Level 3 Foundation Certificate in People Practice bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Level 3 Foundation Certificate in People Practice Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Level 3 Foundation Certificate in People Practice Career Bundle: Course 01: Level 3 Foundation Certificate in People Practice Course 02: HR (Human Resources) Course 03: Lean Organisation Management Technique (Level 2) Course 04: Leadership and People Management Diploma Course 05: Agile Project Management Course 06: Strategic Management Training Course 07: Payroll Administrator Training Course 08: Recruitment Consultant Diploma Course 09: Diploma in Employee Management Course 10: Talent Management Level 3 Course 11: Change Management Course 12: Diploma in Performance Management Course 13: Diploma in Operations Management Course 14: Diploma In UK Employment Law Course 15: Motivation Skills Course 16: Smart Goal Setting Course 17: Critical Thinking in The Workplace Course 18: Public Speaking Diploma Course 19: Communication Skills Masterclass Course 20: Confidence Building & Assertiveness Course 21: Cross-Cultural Awareness Training Course 22: Conflict Management Training Course 23: Workplace Confidentiality Course 24: Communicate and Work With People From Other Cultures Course 25: CSR - Corporate Social Responsibility Course 26: Key Performance Indicators Professional Course 27: Time Management Course 28: Workplace Harassment Course Course 29: Sexual Harassment in the Workplace Course 30: Compliance Risk and Management With Level 3 Foundation Certificate in People Practice, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Level 3 Foundation Certificate in People Practice today and take the first step towards achieving your goals and dreams. Why buy this Level 3 Foundation Certificate in People Practice? Free CPD Accredited Certificate upon completion of Level 3 Foundation Certificate in People Practice Get a free student ID card with Level 3 Foundation Certificate in People Practice Lifetime access to the Level 3 Foundation Certificate in People Practice course materials Get instant access to this Level 3 Foundation Certificate in People Practice course Learn Level 3 Foundation Certificate in People Practice from anywhere in the world 24/7 tutor support with the Level 3 Foundation Certificate in People Practice course. Start your learning journey straightaway with our Level 3 Foundation Certificate in People Practice Training! Level 3 Foundation Certificate in People Practice premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Level 3 Foundation Certificate in People Practice is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Level 3 Foundation Certificate in People Practice course. After passing the Level 3 Foundation Certificate in People Practice exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 3 Foundation Certificate in People Practice course is ideal for: Students seeking mastery in Level 3 Foundation Certificate in People Practice Professionals seeking to enhance Level 3 Foundation Certificate in People Practice skills Individuals looking for a Level 3 Foundation Certificate in People Practice-related career. Anyone passionate about Level 3 Foundation Certificate in People Practice Requirements This Level 3 Foundation Certificate in People Practice doesn't require prior experience and is suitable for diverse learners. Career path This Level 3 Foundation Certificate in People Practice bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Level 3 Foundation Certificate in People Practice
Delivered Online On Demand5 days
£209

Level 4 - Combination Course - Laser Tattoo Removal & Diode Laser Hair Removal Training Course - Includes Your Dual Picoway and 808nm Laser Machine

By Alex James Smp - Scalp Micropigmentation Clinic & Training Academy

Combination Course - Level 4 'Laser Hair & Laser Tattoo Removal Course' inc Core of knowledge certification. £5500. Including a brand new Dual Picoway & 808nm Removal Machine. PLUS core of knowledge and level 3 anatomy & physiology certification included. No experience required.

Level 4 - Combination Course - Laser Tattoo Removal & Diode Laser Hair Removal Training Course - Includes Your Dual Picoway and 808nm Laser Machine
Delivered In-Person in CrawshawboothFlexible Dates
£5,500

Managing Successful Programmes 5th Edition Foundation: In-House

By IIL Europe Ltd

Managing Successful Programmes (MSP®) 5th Edition Foundation: In-House Training Managing Successful Programmes (MSP®) is a globally-recognized framework for best practice programme management. MSP certification provides guidance for programme managers, business change managers and the next step for project managers to develop their knowledge and skills to be able to positively respond to the challenges for managing programmes and larger, more strategic or multiple projects. MSP 5th edition emphasizes flexibility, adaptability, and responsiveness by adopting an incremental approach to the programme lifecycle and thus enabling organizational agility. AXELOS offers two levels of MSP Examination: MSP Foundation and MSP Practitioner. The MSP Foundation Examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the MSP programme management framework. The MSP Foundation qualification is a prerequisite for the MSP Practitioner Examination, which assesses the ability to apply understanding of the MSP programme management framework in context. The MSP® 5th Edition Foundation course is a training based on the exam specification for MSP Foundation certification and is aligned with the Managing Successful Programmes (5th Edition) guide from AXELOS. What you will Learn At the end of this course, participants will be able to: Understand key concepts relating to programmes and MSP Understand how the MSP principles underpin the MSP framework Understand the MSP themes and how they are applied throughout the programme Understand the MSP processes and how they are carried out throughout the programme Key Concepts of MSP Programmes Three Lenses of MSP Principles Themes and Governance Organization Organization Theme Organization Structure Individual Roles Stakeholder Management Design Design Theme Benefits Risk Identification and Prioritization Target Operating Model Documents and Key Roles Justification Justification Theme Business Case Financial Planning Documents and Key Roles Structure Structure Theme Delivery Planning Dependencies Benefits Realization Plan Resourcing Documents and Key Roles Knowledge Knowledge Theme Knowledge Management Information Management Document and Key Roles Assurance Assurance Theme Assurance at Multiple Levels Assurance Planning Document and Key Roles Decisions Decisions Theme Issue Resolution Risk Response Data Gathering and Reporting Options and Analysis Document and Key Roles MSP Processes Identify the Programme    Design the Outcomes Plan Progressive Delivery Deliver the Capabilities Embed the Outcomes Evaluate New Information Close the Programme

Managing Successful Programmes 5th Edition Foundation: In-House
Delivered in London or UK Wide or OnlineFlexible Dates
£1,995

Prioritizing Your Time Effectively

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Professionals wishing to maximize their productivity and efficiency by investing their time more effectively will benefit from this course. Overview Time Management Prioritization Organization Workflow Productivity Time is limited, so getting the most out of every minute is critical. In this course, students will learn to improve their focus, prioritize tasks, identify and avoid obstacles to staying on track, and develop strategies to get the most out of their time. Students will acquire time management tools and decision-making techniques to help focus on purpose and achieve your goals, balancing the needs of both business and personal life. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Wise Time Management Identifying Time Wasters Applying the 80/20 Rule Utilizing Calendars Creating Rituals 2. Prioritizing Your Time Taking Charge of Your Time Protecting Your Time through Assertiveness 3. Planning Wisely Managing the Power of Your Productivity Journal Finding Hidden Time Chunking, Blocking, and Tackling 4. Organizing Your Workspace Decluttering Managing Workflow Taking Control over Email 5. Tackling Procrastination Knowing Why You Procrastinate Nine Ways to Avoid Procrastination 6. Crisis Management Weathering the Storm Creating and Executing a Plan Applying Lessons Learned 7. Increase Your Productivity Applying Productivity Tools Finding What Works Eliminating the Word \'Should\' Building on Success Additional course details: Nexus Humans Prioritizing Your Time Effectively training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Prioritizing Your Time Effectively course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Prioritizing Your Time Effectively
Delivered OnlineFlexible Dates
£1,500

Master of Business Administration (MBA) - 24 months

4.0(2)

By London School Of Business And Research

The Master of Business Administration (MBA) is a prestigious postgraduate qualification that is highly valued by leading employers. It can boost your salary, increase your professional reputation and expand your networking opportunities. If you're a graduate with some business experience and ambitions for a high-flying career, studying for an MBA could be just what you need to make the next step. Our 24 months MBA programme equips you to think logically, laterally and independently through 2 stage intensive, immersive, and challenging programme. With the advantage of studying on the job, anytime and anywhere, you get Cost Advantage and same degree which is given to full time students at the University Campus. This 24 months MBA programme is not just an academic course. By exploring and examining real-life business problems to work on and solve, you enhance your own understanding of how a business works. We take a strategic perspective on business and management that helps you develop the skills to contribute to the major business decisions organisations have to make about their future. Program Overview: Master of Business Administration (MBA) - 24 Months Key Highlights of Master of Business Administration (MBA) - 24 Months qualification are: Fully Recognized and Globally Accepted Degree Program Duration: 24 Months (12 months / 18 months duration programme also available) Program Credits: 180 Designed for working Professionals Format: Online Student to faculty ratio of just 15:1 No Written Exam. The Assessment is done via Submission of Assignment and University Dissertation Project Same Degree which is given to Full Time students at the University Campus. Study material: Comprehensive study material and e-library support available at no additional cost. Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Doctorate / PhD programme. LSBR Alumni Status No Cost EMI Option Top Skills You Will Learn MBA 24 months is widely seen as a passport to a successful career. It demonstrates the breadth and depth of your functional competence, strategic knowledge and problem-solving ability. Course Structure: MBA 24 MonthsThis 24 months MBA programme consists of 2 Stages.Stage 1: This stage is delivered by London School of Business and Research. The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS). Mandatory units Strategic Management (20 Credits)Strategic Leadership (20 Credits)Strategic Human Resource Management (20 Credits)Advanced Business Research Methods (20 Credits) Optional units(Choose any 2units to make 120 credits) Strategic Financial Management (20 Credits)Supply Chain and Operations Management (20 Credits)Entrepreneurship and Innovation (20 Credits)Globalisation and Corporate Governance (20 Credits)Strategic Change Management (20 Credits)Strategic Marketing (20 Credits) Successful completion of Stage 1 leads to Progression to Stage 2Stage 2: Delivered by the University / awarding body. On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 2 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS). Completion of Stage 2 leads to award of MBA Degree Dissertation Project Successful completion of Stage 2 leads to award of Degree by the university. Who is this course for? MBA in 24 Months programme is ideal for working professionals, successful managers, executives and professionals who want to take their career to a new level and Ambitious people who want to fast track their chosen career or start a new enterprise

Master of Business Administration (MBA) - 24 months
Delivered Online On Demand
£6,200

Professional Diploma in Renewable Energy

3.0(2)

By Alpha Academy

If you are interested in renewable energies and sustainable energy technology? Then this Professional Diploma in Renewable Energy course is ideal for you! This course is intended to enhance your knowledge to make the world a better place by producing energy from renewable resources. Besides, you'll understand various alternative energy resources. You'll be provided with a strong base and information on different types of renewable energies that can be practised for the betterment of the environment. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Professional Diploma in Renewable Energy has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Professional Diploma in Renewable Energy is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £37,500. The sky really is the limit. Course Curriculum Professional Diploma in Renewable Energy - Updated Version An Introduction to Sustainable Energy 00:17:00 Solar Energy: Thermal 00:15:00 Solar Energy: Photovoltaics 00:20:00 Wind Energy 00:27:00 Bioenergy 00:26:00 Geothermal Energy 00:22:00 Tidal Energy 00:23:00 Environmental Impacts: A Global and Regional Assessment 00:24:00 Renewable Energy and Sustainable Development 00:22:00 The Future of Renewable Energy in the UK into the 2020s and Beyond 00:20:00 Professional Diploma in Renewable Energy - Old Version Renewable Energy Introduction 00:30:00 What is Renewable Energy? 00:30:00 Types of Renewable Energy 00:15:00 Solar Power 00:30:00 Wind Power 01:00:00 Hydropower 01:00:00 Biofuel 00:30:00 The Possibilities of Renewable Energy 01:00:00 Conclusion 00:15:00 Lowering Energy Cost Introduction 00:15:00 Determining The Current Costs 00:15:00 Cost over Savings Analysis 01:00:00 Getting Started By Finding Your Biggest Needs 01:00:00 Start Small For Big Savings 01:00:00 You're Window Savings 02:00:00 The Fireplace Advantage 01:00:00 Energy Saving Habits to Develop 02:00:00 The Thermostat 01:00:00 Energy Star: Understanding What It is 02:00:00 Outside the Home: Landscaping For Energy Benefits 01:00:00 Alternative Sources of Fuel 01:00:00 The Energy Efficient New Home 00:30:00 Conclusion 00:15:00 Being Environmentally Friendly Introduction 01:00:00 Energy at Home 01:00:00 Reduce the Use of Paper Products 01:00:00 Transportation 01:00:00 Lawn Care & Organic Gardening 01:00:00 Additional Tips for a Greener You! 01:00:00 Let's Recap! 01:00:00 Recycle It! 01:00:00 Renewable Energy Applications Government Incentives 01:00:00 Renewable Energy Is Key to Fighting Climate Change 01:00:00 Energy Audits 01:00:00 LEED 01:00:00 BREEAM 01:00:00 EPC 01:00:00 How to Choose Your Renewable Energy Sources 01:00:00 The Advantages and Disadvantages of Renewable Energy 01:00:00 Solar Geometry 01:00:00 Solar Chimney 00:30:00 Solar Wall 00:30:00 PV/Thermal 00:10:00 Passive Solar Heating 01:00:00 Solar Water Heaters 00:30:00 Solar Photovoltaic Technology Basics 00:30:00 Other Energy Saving Technologies 00:15:00 Underground Thermal Energy Storage (UTES) 00:15:00 Combined Heat and Power 00:15:00 Trigeneration / CCHP 00:15:00 Rainwater Harvesting 00:15:00 Fuel Cell 00:15:00 Earth Duct 00:15:00 Light Pipe 00:15:00 Conclusion 00:15:00 Recommended Reading Recommended Reading: Professional Diploma in Renewable Energy 00:00:00 Mock Exam Mock Exam- Professional Diploma in Renewable Energy 00:30:00 Final Exam Final Exam- Professional Diploma in Renewable Energy 00:30:00

Professional Diploma in Renewable Energy
Delivered Online On Demand
£10.99

Certificate in Company Law (CCL)

By EMG Associates UK Limited

Certificate in Company Law (CCL) Why Attend This course is designed for professionals seeking a comprehensive understanding of legal matters affecting companies in the GCC. The course covers the fundamental principles of company law, including the strategic selection and establishment of different types of companies, as well as the management and dissolution of companies throughout their life cycle. Additionally, participants gain valuable insights into legal issues specific to family businesses in the GCC and learn how to effectively address them in practice. Course Methodology In this interactive training course participants will frequently work in pairs as well as in larger groups to complete exercises as well as regional and international case studies. Course Objectives By the end of the course, participants will be able to: Apply legal rules and principles to specific commercial situations through consideration of relevant company law Increase profitability within their organization by selecting the best company type and by adopting the best legal practices in management Recognize the rules that govern family businesses and how they affect the continuation and success of the business Understand the reasons for company termination and dissolution and the legal issues in this regard Target Audience This course is suitable for lawyers, company managers, management teams, business and law students and those who are interested to know more about company law and its implications. It also benefits directors and executives who have direct responsibility for legal decisions within the organization. In addition, in-house council new to the region, and those working within a legal department, find this course highly beneficial. Target Competencies General principles of company law Company management Corporate governance Problem solving Note The Dubai Government Legal Affairs Department has introduced a Continuing Legal Professional Development (CLPD) programme to legal consultants authorised to practise through a licensed firm in the Emirate of Dubai. We are proud to announce that the Dubai Government Legal Affairs Department has accredited EMG Associates as a CLPD provider. In addition, all our legal programmes have been approved. This PLUS Specialty Training legal course qualifies for 4 elective CLPD points. Types of companies and company formation Types of companies Memorandum of Association (MoA) and the Articles of Association (AoA) related principles Alteration of clauses of the MoA and AoA Partnership and its formation Limited Liability Company (LLC) and its formation Public Shareholding Company and its formation Overview of other types of companies Choosing between various types of companies Company management and shareholders rights and duties Roles and types of directors Powers, duties and liabilities of directors Appointment and retirement Resignation and vacation of office Independent director Meeting of board of directors Auditors: appointment, removal, powers and duties Corporate governance Family businesses in the GCC and shareholders' liability issues UAE law of family companies The provisions related to family businesses in the new Saudi company law Legal organization of family businesses in the GCC Strategies for survival and growth within family businesses Company management and shareholders' liability General principles of corporate liability Liability of directors and Key Managerial Persons (KMP) Liability of shareholders Termination and dissolution of companies Winding up of companies Liquidator Authorities Striking off name Insolvency and bankruptcy Restructuring and re-organization Mergers and amalgamation Acquisition and take-over

Certificate in Company Law (CCL)
Delivered OnlineFlexible Dates
£4,212

Providing Outstanding Customer Service

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Providing Outstanding Customer Service
Delivered OnlineFlexible Dates
£1,500

Professional Certificate Course in Project Management Methodologies in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

The course will cover the meaning and benefits of project management and different types of project management methodologies including the waterfall model, Agile model, and CPM model. The course will provide a brief study of each methodology, covering their merits, demerits, principles, and areas of practice. The course will also explore case studies to provide practical examples of project management in action. This course is designed to provide an overview of project management and its benefits. Participants will learn about different types of project management methodologies. The course will cover the principles and areas of practice for each methodology, as well as their merits and demerits. The course will also include case studies to provide practical examples of project management in action. By the end of the course, participants will have gained valuable knowledge and skills to choose the right project management methodology based on project requirements and effectively manage projects from start to finish. After the successful completion of the course, you will be able to learn about the following; The meaning and benefits of project management. The different types of project management methodologies such as the waterfall model, Agile model, CPM model, and so on. A brief study on the various model; their merits, demerits, principles, and area of practice. This course is designed to provide an overview of project management and its benefits. Participants will learn about different types of project management methodologies, including the waterfall model, Agile model, and CPM model. The course will cover the principles and areas of practice for each methodology, as well as their merits and demerits. The course will also include case studies to provide practical examples of project management in action. By the end of the course, participants will have gained valuable knowledge and skills to choose the right project management methodology based on project requirements and effectively manage projects from start to finish.  VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Project Management Methodologies - N Self-paced pre-recorded learning content on this topic. Project Management Methodologies Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Project Managers Project Coordinators Project Analysts Business Analysts Team Leaders Department Managers Executives overseeing projects Consultants Engineers IT Professionals Marketing Managers Human Resources Managers Financial Analysts Operations Managers Supply Chain Managers Product Managers. Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in Project Management Methodologies in London 2024
Delivered Online On Demand14 days
£32