51908 Courses

Customer Service Essentials 1 Day Training in Exeter

Customer Service Essentials 1 Day Training in Carlisle

Join us as we delve into the essential do's and don'ts of LinkedIn, uncovering the key tactics to optimize your profile, expand your network, and engage effectively with potential customers and collaborators.

Internal Quality Assurance IQA Level 4

“Most people thinking about suicide don’t want to die, they want the pain to stop, recognising the signs that someone is thinking about suicide is critical as is the ability to listen and to support that person away from wanting to take their own life” Programme Overview: This 1 day in-person programme provides Learners with the foundational knowledge and practical skills needed to effectively intervene in situations where someone may be contemplating suicide. Designed for individuals across various professions and community roles, this programme equips you with the tools to recognise the signs of suicide, initiate life-saving conversations, and connect at-risk individuals with appropriate resources. Whether you're a healthcare professional, educator, HR personnel, or concerned community member, this programme empowers you to make a real difference. Key Learning Outcomes: Understanding Suicide and Its Causes: Gain insights into the complex factors that can lead to thoughts of suicide and suicide behaviours, including mental health issues, emotional distress, and societal pressures. Recognising Signs: Learn how to identify the verbal, behavioural, and situational indicators that someone may be thinking of suicide. Effective Communication Techniques: Develop skills to engage in sensitive and supportive conversations, helping to de-escalate crises and offer hope to those in need. Immediate Intervention Strategies: Acquire practical tools and approaches for providing immediate support, including how to refer individuals to mental health professionals and other resources. Ethical Considerations: Understand the ethical responsibilities involved in suicide prevention, including confidentiality, consent, and the importance of self-care. Programme Format and Duration: This is a concise, focused programme delivered in person and lasting 1 day. The programme includes a mix of interactive presentations, real-life case studies, and role-playing exercises to ensure Learners leave with practical, actionable skills. Who Should Attend: Anyone in a position to support individuals with thoughts of suicide, including healthcare providers, educators, HR managers, community leaders, and social workers. No prior experience in mental health or suicide prevention is required. Certification: Upon completion, Learners can gain the Royal Society for Public Health (RSPH) Level 4 Award in Suicide First Aid®. This is a written assignment and upon completion Learners will receive an official qualification certificate from RSPH. Why This Programme Matters: By equipping yourself with the skills taught in this programme, you become a crucial part of the effort to reduce suicide rates and save lives. Every intervention can make a difference. We are incredibly grateful for the sponsorship of Jane Cattermole, from Mainly Mental Health which has allowed us to offer this training at a heavily subsidised rate.

This training is for lawyers who may come into contact with vulnerable people through their work. In particular, it is aimed at those who hold legal aid contracts and must meet the requirements of the Specialist Quality Mark (SQM) standard in respect of safeguarding. Everyone has the right to be kept safe from harm, abuse or neglect. We all have obligations to ensure that vulnerable people are protected and that we have appropriate procedures in place to ensure that abuse is identified and reported.  We will help you to understand the following; What is safeguarding? The different types of abuse Example signs of abuse, harm and neglect What action should be taken if abuse is suspected The SQM requirements What a Safeguarding Policy should include Target Audience The online course is suitable for staff of all levels, from support staff to senior partners and is aimed at firms maintaining or wishing to obtain the Specialist Quality Mark. Resources Comprehensive and up to date course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Amie Higgins, Consultant, DG Legal Amie is a Senior Solicitor, qualified under the Law Society’s Immigration & Asylum Accreditation Scheme (IAAS) as an Advanced Caseworker and Supervisor. Amie specialises in all aspects of Immigration, Asylum and Human Rights work, with a specialism in human trafficking/modern slavery cases and working with vulnerable clients. Amie is an experienced trainer, delivering a range of training on both legal and practice management topics.

We’re excited to bring you something truly special — for the first time ever at Noble Foods, we’re offering The 7 Habits of Highly Effective People, the globally renowned personal and professional development programme based on Stephen Covey’s best-selling book. Whether you're looking to lead with more impact, manage your time more effectively, or simply bring more balance and clarity to your life — this course will give you the tools to do just that. 🧠 What’s in it for you? Learn how to take initiative, focus on what really matters, and build better habits at work and at home Develop stronger relationships, communicate more effectively, and increase your influence Boost your motivation, energy, and personal growth 🗓️ Course Details: Two full-day sessions: Tuesday 9th September and 23rd September Location: North Scarle Office, Lincoln Time: 9.30am–4.30pm Virtual option: You can join live via Teams if necessary — but please note that this will run 9am to 4.30pm, (with regular breaks!) and the majority of participlants will be joining in person. 📘 This is likely to be the only time we offer this programme at Noble for the next 12 to 24 months, so don’t miss the chance to take part in something that could shift how you think, lead, and live. 👉 Places are limited. If you're interested, speak to your manager or contact Lee SHeldon for further information (Email - lee.sheldon@masteringmultiunits.com) Let’s unlock your potential and unleash performance — together. 👉 For more information on The 7 Habits, please watch this short video about the programme… https://players.brightcove.net/1302165881001/default_default/index.html?videoId=6362365130112 Or download a free ebook using this link: https://online.flippingbook.com/view/116157985/?mkt_tok=NTU4LVRKUC0yMTIAAAGYJxCl_6FLtdMxW8RGXvPfb6u9ChRRzYsQF8X356JMRBF0xKFUmj4dYZyXOfz35cyA3stUgme7C8gQkPtuZEd6j4ck5hUKicRxauBxORLvQXw /

The Preliminary Electronic Security Course is an introductory (or revision) course designed to provide participants who have no previous Electrical or Electronics experience with the background skills required to attend the CCTV Installation Course, Access Control Course or Fire Alarm Foundation Course. The course gives both an introduction to electronics and electronic security and shows how the two fields merge together. Ideal for a beginner wishing to learn more about this fascinating area. A large practical content is guaranteed. The day will be an excellent learning experience with a skilled instructor. It is a great introduction to the other courses we provide.

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LOOKING FOR: PICTURE BOOKS, YOUNG FICTION, CHAPTER BOOKS, MG, YA Alice set up Alice Williams Literary in 2018 after representing children's books for over ten years at David Higham Associates. She is especially keen to consider playful, funny books for all ages, and is on the lookout for heartwarming, empowering stories, whether in a realistic, contemporary setting, or a wildly imaginative fantasy world - or somewhere in-between. Alice is offering 121 sessions for young fiction, middle grade, YA and picture book writers. For chapter books, MG and YA fiction, please submit a covering letter, synopsis and the first three chapters of your manuscript in a single word document. For picture books, please submit a covering letter and two texts, or for illustrators one dummy and examples from your portfolio or a link to your website. Alice is only seeking to discuss texts/novels with writers living in the UK and Ireland. English does not need to be your first language, but you must be living within the UK or Ireland. (In addition to the paid sessions, Alice is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print).  By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Thursday 11th September 2025