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With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.

Primary Teaching: Diploma in Primary Teaching Online Teaching professionals have expertly designed the Diploma in Primary Teaching: Primary Teaching course and its curriculum. The Diploma in Primary Teaching: Primary Teaching course comprises several comprehensive modules, each of which discusses an important aspect of teaching and learning that you can apply in the workplace. This Diploma in Primary Teaching: Primary Teaching course covers essential teaching topics like dealing with babies, assisting children with speech and language disorders, building strong relationships with your students through communication, the fundamentals of child psychology and many more. Our Diploma in Primary Teaching: Primary Teaching course is self-paced, which means you can study at your own pace. This Diploma in Primary Teaching: Primary Teaching course is suitable for both part-time and full-time students. Enrol in this Diploma in Primary Teaching: Primary Teaching course today to equip yourself with the necessary skills and knowledge to become a successful primary teacher. Main Course: Primary Teaching Gift 2 Courses included with Diploma in Primary Teaching: Primary Teaching course Course 01: Phonics Teaching Course Course 02: Speech & Language Therapy [ Note: Free PDF certificate as soon as completing the Diploma in Primary Teaching: Primary Teaching course] Primary Teaching: Diploma in Primary Teaching Course curriculum of the Diploma in Primary Teaching: Primary Teaching Course Industry Experts designed this Primary Teaching: Primary Teaching Course into 13 detailed Modules. Course Curriculum of Primary Teaching: Primary Teaching Course Module 01: Primary Education in the UK Module 02: Responsibilities, Qualifications and Skills Module 03: Initial Teacher Training Module 04: Types of Schools in the UK Module 05: Importance of Early Years in Development Module 06: EYFS Teaching Techniques Module 07: Child Development Module 08: Teaching Primary English Module 09: Teaching Primary Mathematics Module 10: Teaching Primary Science, Design and Technology Module 11: Teaching Other Primary Subjects Module 12: Children Having Special Education Needs or Disabilities Module 13: EYFS Framework in 2021 Module 14: Self-Management and Dealing with Stress Assessment Method of Diploma in Primary Teaching: Primary Teaching After completing each module of the Primary Teaching: Primary Teaching Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Diploma in Primary Teaching: Primary Teaching After completing the MCQ/Assignment assessment for this Primary Teaching: Primary Teaching course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Primary Teaching, Phonics Teaching With Speech & Language Therapy Training This Diploma in Primary Teaching: Primary Teaching course is ideal for anyone who wants to develop the skills and knowledge needed to work in education. Requirements Primary Teaching, Phonics Teaching With Speech & Language Therapy Training There are no specific requirements for this Diploma in Primary Teaching: Primary Teaching course because it does not require any advanced knowledge or skills. Career path Primary Teaching, Phonics Teaching With Speech & Language Therapy Training Enrol in the Diploma in Primary Teaching: Primary Teaching today to learn the skills and knowledge required to become a Primary Teacher. Certificates Certificate of completion Digital certificate - Included

Say goodbye to the confusion and stress of employment law! Do you feel like navigating the complex world of employment law is a never-ending headache? Are you tired of worrying about compliance and legal issues? If so, our Employment Law course is just what you need! Regardless of your professional background, it cannot be avoided that this aspect of law touches everyone in one way or another. From company directors and HR managers to executives and employees, employment law affects us daily. In this course, we will give you a broad overview of employment law, which can be divided into eleven core modules; Fundamentals of employment law, legal recruitment processes, employment contracts, employee handbooks, disciplinary procedures, national minimum wage and national living wage, parental rights, sick pay, pension schemes, and workplace discrimination. Interested? Enrol now! What you will discover are the following: Learn the fundamentals of employment law Process of legal recruitment and enforcement Contracts of employment and registration Get an idea about disciplinary Procedures Find out National Living Wage and National Minimum Wage Learn about parental leave, ill pay, and pension plans Learn about discrimination on the job Understand workplace health and safety Learn what to do in employment Tribunals, Dismissals, and Grievances Understand data protection and workplace monitoring Along with the Employment Law course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Employment Law Central. Course Curriculum: Module 01: Basics of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Right, Sick Pay & Pension Scheme Module 08: Discrimination in the Workplace Module 09: Health & Safety at Work Module 10: Dismissal, Grievances and Employment Tribunals Module 11: Workplace Monitoring & Data Protection CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Suitable for HR professionals with years of expertise. Suitable for business owners and top management. The course is designed to both train and inspire managers. Requirements To enrol in this Employment Law course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Employment Law, such as- Employment Counsel Employment Solicitor Commercial Litigation Real Estate Solicitor / Associate Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

The Project Administrator role in the UK offers lucrative job opportunities in the project management sector. With a growing demand for skilled professionals, this field presents an exciting career path. Recent statistics highlight a surge in hiring, with thousands of job vacancies available nationwide. The average salary for a Project Administrator ranges between £25,000 and £35,000 per year, with the potential for higher earnings based on experience and skills. Join the project management industry as a Project Administrator and embark on a rewarding journey filled with growth, advancement, and attractive financial prospects. Our Project Administrator course starts with the basics of Project Administrator and gradually progresses towards advanced topics. Therefore, each lesson of this Project Administrator course is intuitive and easy to understand. Learning Outcomes for the Project Administrator course: Understand the fundamentals of project management. Gain knowledge of PMBOK and PMI standards. Develop a global perspective on project management. Learn the stages of the project life cycle. Acquire skills in time and quality management. Enhance abilities in planning, scheduling, and resource management. Why would you choose the Project Administrator course: Lifetime access to course materials Full tutor support is available from Monday to Friday Learn skills at your own pace from the comfort of your home Accessible, informative learning modules designed by experts Get 24/7 help or advice from our email and live chat teams Study in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee Project administrator Curriculum Breakdown of the Project administrator Course Course Outline: Module 01: Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Project administrator course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Project administrator. It is also great for professionals who are already working in Project administrator and want to get promoted at work. Requirements To enrol in this Project administrator course, all you need is a basic understanding of the English Language and an internet connection. Career path Project Coordinator: £25,000 to £40,000 per year Project Administrator: £22,000 to £35,000 per year Project Support Officer: £20,000 to £30,000 per year Project Scheduler: £24,000 to £38,000 per year Project Control Analyst: £28,000 to £45,000 per year Project Management Office (PMO) Administrator: £23,000 to £38,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Leadership Management & Team Leader This Leadership Management & Team Leader will help you advance your career by providing you with the most up-to-date leadership and management information. The Leadership Management & Team Leader course requires no prior knowledge or experience, as candidates are introduced to the characteristics and qualities of an effective leader. Learn how to build and optimize a high-performing team, cultivate an engaging organizational culture, and provide constructive feedback to coworkers by enrolling in this Leadership Management & Team Leader course. This Leadership Management & Team Leader course will help you get closer to your goals if you are new to leadership or looking to advance in your current position! By the end of Leadership Management & Team Leader, you will have a solid understanding of what makes a great leader and how to put the strategies you have learned into practice to advance your career. Enrol in this Leadership Management & Team Leader course to learn how to improve your leadership and management skills. ***Courses are included in Leadership Management & Team Leader Course Course 01: Leadership and Management Course 02: HR Management Course 03: Level 7 Project Management Course 04: Level 7 Operations Management Course 05: Level 4 Time Management [ Note: Free PDF certificate as soon as completing the Leadership Management: Leadership Management & Team Leader course ] Leadership Management & Team Leader Course Curriculum Leadership Management & Team Leader Module 1: Understanding Management and Leadership Module 2: Leadership over Yourself Module 3: Creativity and Innovation Module 4: Leadership and Teambuilding Module 5: Motivation and People Management Module 6: Communication and Leadership Module 7: Presentation, One-to-one Interview and Meeting Management Module 8: Talent Management Module 9: Strategic Leadership Module 10: Stress Management Assessment Method of Leadership Management & Team Leader After completing each module of Leadership Management: Leadership Management & Team Leader you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification Method of Leadership Management & Team Leader After completing the MCQ/Assignment assessment for this Leadership Management: Leadership Management & Team Leader course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Leadership Management & Team Leader This Leadership Management & Team Leader Course is for anyone serious about their professional development. This Leadership Management & Team Leader course is designed primarily for group leaders, managers at all levels, and business professionals. Students and recent graduates who want to improve their resumes and gain experience are also welcome to enrol in this Leadership Management & Team Leader Course. Requirements Leadership Management & Team Leader There are no specific requirements for this Leadership Management: Leadership Management & Team Leader Course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Leadership Management: Leadership Management & Team Leader Course must meet the following requirements: Leadership Management: Good command of the English language Leadership Management: Must be vivacious and self-driven Team Leader: Minimum Basic computer knowledge Team Leader: A minimum of 16 years of age is required Career path Leadership Management: Leadership Management Certificates Certificate of completion Digital certificate - Included

Leadership Management: Leadership Management & Supervision for Team Leader Online Training This Leadership Management: Leadership Management will help you advance your career by providing you with the most up-to-date leadership and management information. The Leadership Management: Leadership Management course requires no prior knowledge or experience, as candidates are introduced to the characteristics and qualities of an effective leader. Unlock your leadership potential with our transformative Leadership & Management course. Gain essential skills for effective Leadership Management: leadership management in today's dynamic business world. Elevate your career with our comprehensive program. Enroll now and master the art of Leadership Management: leadership management for unparalleled success. Leadership Management: Leadership Management: Empower your future! Special Offers of this Leadership Management Course This Leadership Management Course includes a FREE PDF Certificate. Lifetime access to this Leadership Management Course Instant access to this Leadership Management: Leadership Management Course Get FREE Tutor Support from Monday to Friday in this Leadership Management: Leadership Management Course Courses are included in Leadership Management: Leadership Management Course Course 01: Level 7 Leadership and Management Course 02: Level 7 Project Management Course 03: Level 7 Business Management Course 04: Level 7 Operations Management Course 05: Level 7 Life Coaching [ Note: Free PDF certificate as soon as completing the Leadership Management: Leadership Management & Supervision for Team Leader Course] Leadership Management: Leadership Management & Supervision for Team Leader Online Training Training Industry Experts Designed this Leadership Management: Leadership Management course into 10 detailed modules. Course Curriculum of Leadership & Management level 7 Course: Module 1: Understanding Management and Leadership Module 2: Leadership over Yourself Module 3: Creativity and Innovation Module 4: Leadership and Teambuilding Module 5: Motivation and People Management Module 6: Communication and Leadership Module 7: Presentation, One-to-one Interview and Meeting Management Module 8: Talent Management Module 9: Strategic Leadership Module 10: Stress Management Assessment Method of Leadership Management After completing each module of the Leadership Management: Leadership Management you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification Method of Leadership Management After completing the MCQ/Assignment assessment for this Leadership Management: Leadership Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Leadership Management: Leadership Management This Leadership Management Course is for anyone serious about their professional development. This Leadership Management course is designed primarily for group leaders, managers at all levels, and business professionals. Students and recent graduates who want to improve their resumes and gain experience are also welcome to enrol in this Leadership Management: Leadership Management Course. Requirements Leadership Management: Leadership Management Students who intend to enrol in this Leadership Management: Leadership Management Course must meet the following requirements: Leadership Management: Good command of the English language Leadership Management: Must be vivacious and self-driven Leadership Management: Minimum Basic computer knowledge Leadership Management: A minimum of 16 years of age is required Career path Leadership Management: Leadership Management & Supervision for Team Leader Training Level 7 Leadership & Management: Leadership Management Operations Manager Project Manager Team Leader Business Development Manager Certificates Certificate of completion Digital certificate - Included

Even the happiest couple will eventually feel that their relationship is no longer as satisfying and fulfiling as it once was. It may mean one or both partners want more but don't know how to express it. Alternatively, many difficulties can cause stress in your relationships, such as disagreements over parenting styles or intimate life, illnesses such as diabetes or cancer, job insecurity or mental health conditions. But there is hope! Our marriage counseling course provides you with the tools and techniques you need to communicate effectively in your relationship and with any specific issues you may be facing - without talking over each other's heads. It is available online through all interactive video courses. Moreover, this course is also designed to enhance your knowledge about the matter so that you can grab different job opportunities waiting for you in the job market. So, whether you want to fix your relationship or want to help others figure out their problem, enrol in our marriage counseling course now. What you will discover are the following: Learn how to communicate more quickly Acquire the knowledge in order to review and resolve conflicts Disclosure of Information and Policy Understand the methods of marriage counseling Learn to maintain a healthy conflict with your clients Deepen your idea of how the virtue of forgiveness is achieved Adapting to the change and devoted to advancing collectively Course Significant Points: Accredited CPD course Exam retakes are unlimited, and tutoring is available Easy access to course materials; guaranteed learning satisfaction Lifetime access and 24/7 support Self-paced online course modules You will have access to an extensive and in-depth body of knowledge when you enrol in this course, which has *modules all loaded to the brim, condensed from years of experience and practice into just *hours of high-quality instruction. Curriculum Breakdown of the Course: Module 01: Introduction Module 02: Communication Module 03: Conflict Resolution Module 04: Intimacy Module 05: Pre-Marital Counselling Module 06: Healthy Fighting Module 07: Affairs Module 08: Apology & Forgiveness Module 09: Adapting to Changes Module 10: Moving Forward Together Certification: CPD Accredited (CPD QS) Certificate Free PDF & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone who wishes to utilise counseling and relationship therapy practises bettering oneself and others. Students want to comprehend the dynamics of relationships Requirements To enrol in this Couples Therapy & Marriage Counselling course, all you need is a basic understanding of the English Language and an internet connection. Career path You can explore popular and in-demand careers associated with this course after completing it. Some job fields you can look into are Mental Health Coordinator. Accessory Professor. Premarital Counsellor. Child and Adolescent Therapist. Entrepreneur. In the UK, these job positions are getting the amount of £20,000 - £25,000 per annum. Certificates Certificate of completion Digital certificate - Included Get a CPD accredited PDF certificate for Free. Certificate of completion Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Cultivate the ability to remain flexible and resilient in the face of adversity, change, and uncertainty. This involves developing strategies and practices that enable individuals to bounce back from setbacks, adapt to new circumstances, and thrive amidst challenges. By focusing on building skills such as emotional intelligence, problem-solving, and maintaining a positive mindset, the goal is to empower individuals to embrace change, learn from setbacks, and emerge stronger and more resilient in the face of future challenges. Learning Objectives The following are some of the key outcomes in this course: Learn about adaptability at work and why it matters, Five key skills that every adaptable person needs and get tips to boost your adaptability, Understand how to gain the courage to take the first step out of your comfort zone Target Audience Managers, Team Leaders, Young Professionals

Discover the importance of fostering a team culture that can effectively withstand and overcome adversity. This involves developing strategies and practices to cultivate resilience among team members, such as promoting open communication, fostering mutual support, and providing resources for personal and professional development. By focusing on building trust, fostering collaboration, and empowering individuals to learn and grow from adversity, the goal is to create a resilient team capable of thriving amidst uncertainty and achieving collective success. Learning Objectives The following are some of the key outcomes in this course: Explore why traits associated with resilience give teams a competitive advantage , Learn strategies for developing a fearless and adaptable team, Discover tips and strategies for finding opportunities in challenging situations Target Audience Managers, Team Leaders, Young Professionals

Understand the value of guiding and inspiring others effectively during times of adversity or uncertainty. This involves demonstrating resilience in the face of challenges, maintaining composure, and providing direction and support to those under your leadership. By cultivating attributes such as empathy, decisiveness, and effective communication, the goal is to empower leaders to navigate challenges gracefully, inspire resilience in others, and ultimately lead their teams or organizations toward successful outcomes despite adversity. Learning Objectives The following are some of the key outcomes in this course: Discover five common types of challenges organizations face, Tips for successfully leading your team through a challenging situation, Understand how to cope with challenges, Use resilience-building techniques to bounce back Target Audience Managers, Team Leaders, Young Professionals