51909 Courses

Customer Service Essentials 1 Day Training in Maidstone

Customer Service Essentials 1 Day Training in Edinburgh

This qualification aims to provide expert guidance to learners wishing to gain knowledge and understanding on Electric Vehicle charging equipment installation. This 2 day course provides expert guidance on EV charging equipment installation, an important emerging area which is not covered in detail by the current edition of the Wiring Regulations (BS 7671) or the IET’s Guidance Notes. Aimed at experienced electricians interested in understanding a wide range of equipment and systems available, this course applies to the specialised installation requirements of electric vehicle charging equipment in domestic dwellings, on-street locations, commercial and industrial premises. The course provides detailed guidance and recommendations on all aspects of the installation of Electric Vehicle Charging Equipment from the origin of the electrical supply, through distribution and final circuits, installation of the charging equipment itself to the cable between the charging equipment and vehicle’s electrical inlet. Also included are related issues of site layout and planning and subsequent inspection, testing, certification and maintenance of installations. Why take this course? Currently there is an increasing demand for new electric vehicle charging points but too few installers to roll them out. This is already a booming market which is due to get much bigger in the near future. The number of public charging connectors and locations has increased by 38% in the past 12 months and is expected to continue at that rate for years to come. Entry Requirements There are no formal entry requirements for this qualification, however we do expect you to meet the following requirements: Minimum age 18 years old (mandatory) Must be able to demonstrate the following competencies Be able to correctly install and terminate: pvc/pvc cable (twin and earth) Steel Wire armoured cable (swa) Be able to carry out an initial verification (inspection & testing) on an electrical installation and complete the necessary paperwork. Please Note: These competencies are required for the assessment and are not taught as part of the course. It is also recommended that you are up to date with your wiring regulations.

This EV charging course is intended to provide expert guidance to learners wishing to gain knowledge and understanding on Electric Vehicle charging equipment installation. This 2 day course provides expert guidance on EV charging equipment installation, an important emerging area which is not covered in detail by the current edition of the Wiring Regulations (BS 7671) or the IET’s Guidance Notes. Aimed at experienced electricians interested in understanding a wide range of equipment and systems available, this course applies to the specialised installation requirements of electric vehicle charging equipment in domestic dwellings, on-street locations, commercial and industrial premises. This training course provides detailed guidance and recommendations on all aspects of the installation of Electric Vehicle Charging Equipment from the origin of the electrical supply, through distribution and final circuits, installation of the charging equipment itself to the cable between the charging equipment and vehicle’s electrical inlet. Also included are related issues of site layout and planning and subsequent inspection, testing, certification and maintenance of installations. Also Covering: How EV charging works How to select the correct EV Charging Point Solution for the customers needs. Technical requirements of installing & the use of different earthing arrangements (TN-C-S/TT systems) Planning requirements, labelling & risk assessments How to carry out surveys & Pre Installation considerations Meeting the requirements of BS7671 Awareness of the IET code of practice for Electrical Vehicle Charging Equipment & Installation. Plus much more Why take this EV charging course? Currently there is an increasing demand for new electric vehicle charging points but too few installers to roll them out. This is already a booming market which is due to get much bigger in the near future. The number of public charging connectors and locations has increased by 38% in the past 12 months and is expected to continue at that rate for years to come. Add this important service to future proof your knowledge to allow extra inspection & testing plus new installation work with this electric vehicle charging course. We have a variety of charging units and simulated installs which means it is just as working on a real installation. Making this installers course real value for money.

This 1 day paediatric first aid course with child CPR training is perfect if you wish to provide first aid in early years settings, such as nurseries, after-school clubs, creches and childminding. We cover everything you need to know so you can gain the paediatric first aid certificate. This basic 1 day course covers all the necessary basics in infant and baby CPR. Learners must be at least 14 years old on the first day of training and be able to perform tasks at floor level. There are no other formal entry requirements but we strongly recommend that Learners have a minimum of Level 1 in literacy and numeracy or equivalent.

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB. Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams. In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job. OBJECTIVES Participants will be able to: Build a consistent framework and process to ensure an unbiased candidate experience; Choose job specifications and determine how success will be measured (skills); Identify characteristics and qualities that will support the required skills; Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job; Review legal and appropriate interviewing etiquette/guidelines, including social media research; Screen candidates, using resumes and phone interviews; and Conduct successful role-play Behavioral Interviews in class. CLASSES WILL INCLUDE: Workbooks for future reference and study. Workshop / role play with actual interview scenarios to assist in internalizing data. Time for individual questions and concerns to aid in personalizing tactics. Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others. Ildiko OraveczNew Mexico International Society for Performance Improvement

🩺 Be Prepared. Be Confident. Be a Lifesaver. 🩹 Is your workplace ready for emergencies? Our 3-day First Aid at Work qualification meets the legal requirements under the Health and Safety (First Aid) Regulations 1981 and (Northern Ireland) 1982. ✅ Gain essential knowledge ✅ Build practical first aid skills ✅ Be ready to respond in a wide range of workplace situations Perfect for: 🏢 Workplaces with identified first aid needs 🤝 Voluntary and community groups 🧑‍🤝‍🧑 Anyone responsible for first aid provision 📅 Don’t wait for an emergency to happen—get trained and qualified today! #FirstAid #WorkplaceSafety #HealthAndSafety #FirstAidTraining #BePrepared #LifesavingSkills

Taking the twelve stages of Joseph Campbell's 'Hero's Journey' structure as a loose framework, this course offers the chance to write about themes such as risk, desire for change, resistance to change, travel, and encounters with others through a variety of prompts. There are opportunities to share your work, but no obligation.

Course Summary: This workshop aims to increase awareness of Safeguarding and Protecting Children, helping coaches to recognise signs of abuse and poor practice, and deal sensitively and effectively with issues that arise. It also prompts a review of coaching practice to ensure that sport provides a positive and enriching experience for children. The 3 hour workshop covers the following and learners will be able to: Identify and recognise good coaching practice and the implications for them. Explore their values and feelings in relation to child abuse, and recognise how these may potentially impact on their response. Recognise and respond to the signs and symptoms of child abuse and poor practice. Take appropriate action if concerns about a child arise. If you require a group booking for your staff/volunteers, please select group booking to request a private group session. This option will require a minimum of 8 delegates. If we do not have 8 delegates the course will be rearranged for a later date.  

Short needlefelting taster course - make a hare or reindeer